About the job
Key Responsibilities:
- Embodies and promotes IMA’s core values in all interactions.
- Upholds the significance of diversity, equity, and inclusion within the IMA community.
Client Engagement:
- Maintains consistent and professional communication to cultivate strong relationships with client representatives.
- Proactively investigates and resolves client issues and inquiries in a timely manner.
- Provides clear answers regarding benefits programs.
- Conducts compliance reviews and offers guidance on related matters.
Client Meetings:
- Assists in preparing materials for client meetings and discussions.
- Actively engages in discussions during meetings.
- Documents meeting discussions and tracks action items.
- Manages relationships with carriers and vendors.
- Supervises new vendor and carrier implementations.
- Reviews and assesses contracts and plan documents from carriers and vendors.
- Maintains regular communication with carrier and vendor representatives to advocate for clients and ensure prompt issue resolution.
Communication and Education:
- Collaborates with clients to establish both short- and long-term employee communication strategies.
- Creates informational materials to clarify and promote benefits program features.
- Leads in-person, virtual, and telephonic educational sessions for participants.
- Regularly updates clients on features and services from carrier and vendor partners.
Internal Collaboration:
- Actively participates in and contributes to the client services team.
- Effectively communicates client updates to relevant team members.
- Assists with various team responsibilities as needed, including covering for absences.
