About the job
Join our team as a Process Manager, where you will play a pivotal role in optimizing our IT Release and Deployment Management processes. We are looking for a professional with at least 3 years of relevant experience who possesses advanced knowledge of ITIL 4, particularly in areas such as Release Management, Deployment Management, and Change Enablement. You should have hands-on experience with server patching practices, tools, and schedules within enterprise environments. Familiarity with Lean Six Sigma methodologies is a plus, though certification is not mandatory.
Your expertise in ServiceNow, specifically in modules related to Release Management and Change, will be invaluable. We seek a candidate with strong analytical and problem-solving skills, a solid understanding of process design principles, and the ability to assess risks and impacts across complex IT landscapes. Excellent communication and interpersonal skills are essential, as you will facilitate cross-functional discussions and document policies, processes, and procedures effectively.
If you are motivated to innovate and thrive in a teamwork-oriented environment, we encourage you to apply. Proficiency in English is required, while knowledge of German would be advantageous.
