Senior Service Manager

Join the Bosch Group as a Senior Service Manager, where you will spearhead innovative service strategies to enhance customer satisfaction and operational efficiency. In this pivotal role, you will lead a dynamic team, ensuring that service delivery meets and exceeds industry standards. Your expertise will guide the implementation of best practices, fostering…

About the Internship Bosch Group is looking for a Product Information Management Intern to join the Service area in Beograd. This role offers practical experience supporting how product information shapes daily operations and service delivery. What You Will Do Assist with organizing and maintaining product information used across service projects Work closely with experienced professionals on tasks that support ongoing service strategies Contribute to projects that have a direct impact on how services are delivered This internship is designed for those interested in learning how product data supports business decisions and customer service.

Mellon Serbia d.o.o., a proud member of the Mellon Group of Companies, was established in 2002 in Belgrade. We provide cutting-edge technological solutions and outsourced services to organizations with extensive consumer networks, including banks, government institutions, telecommunications providers, and large private enterprises.To support the growth of our technical department, Mellon Serbia is seeking a dedicated team member for the position of:System Maintenance and Service TechnicianKey Responsibilities: Installation and maintenance of electrical systems and banking equipment, including POS terminals, queue management systems, and Digital Signage solutions. Resolving technical issues both internally and externally. Fieldwork to ensure optimal system performance. Qualifications and Experience Required: High School diploma, preferably in a technical, electrical, or mechanical field. Prior work experience in similar technical roles is desirable. Familiarity with the Windows platform, specifically Windows 10 and 11. English language proficiency is a plus. A valid Category B driver's license and active driving experience are mandatory. In addition to a fixed salary, there is potential for daily allowances.We are looking for a responsible individual, ready to tackle daily technical challenges, with a strong motivation for learning and growth within the company.If you believe you are the right fit for this position, please send us your resume.

Join Bosch Group as a Senior Test Manager specializing in SAP S/4HANA transformation projects. In this pivotal role, you will lead the testing strategy, ensuring the highest quality standards for our SAP solutions. You will collaborate with cross-functional teams to deliver innovative solutions that drive business success.

Join Goldair Handling as a Passenger Service Agent at the Belgrade Nikola Tesla International Airport and be part of a dedicated team focused on exceptional customer service.We are committed to your success and provide comprehensive training, ensuring that no prior airport or aviation experience is necessary. Our training includes both theoretical classroom sessions and practical on-the-job training to prepare you for your role.Benefits:Full-time employmentContinuous opportunities for growth and developmentIf you possess a strong sense of responsibility, attention to detail, and a commitment to teamwork and safety, we invite you to submit your CV.Your Key Responsibilities:Passenger and baggage check-in at the countersManaging overweight and service chargesConducting travel document and identification checksProviding aircraft arrivals serviceEscort passengers as neededCoordinating gate exit processesManaging lost and found servicesOrganizing gate operations, announcements, hand baggage checks, and passenger boarding

Bosch Group in Beograd offers a Project Management Internship focused on practical experience. Interns join ongoing projects and collaborate with seasoned team members, gaining exposure to daily project coordination and delivery. Role overview This internship centers on supporting different projects within the organization. Tasks may involve assisting with planning, tracking progress, and helping ensure deadlines are met. Interns work alongside experienced colleagues, learning how projects move from start to finish. What you will do Assist with project coordination and organization Support team members on active projects Observe and contribute to day-to-day project management activities Learning opportunities This role allows interns to see project management in action and to play a part in real project outcomes. The experience is designed to build skills that are valuable for future roles in project management or related fields.

ennovationHUB is an innovative and rapidly expanding international e-commerce group specializing in the home and living sector, with a particular emphasis on furniture. Operating from our dynamic hubs in Belgrade, London, and Barcelona, we cater to customers across the UK, North America, EU, and APAC regions.As we strive towards achieving an impressive annual revenue of over €100 million by 2026, the execution of paid acquisition strategies has become a vital competitive edge. Performance, efficiency, and profitability are not merely desirable traits; they are the cornerstones of sustainable growth. This role is designed to instill ownership, structure, and accountability within one of our most crucial growth drivers.We are on the lookout for a Senior Performance Marketer to take charge of paid acquisition execution and performance for one of our flagship brands. This is a hands-on role that demands active involvement in Google Ads and Meta Ads while managing substantial budgets. You will report directly to the Global Head of Marketing and collaborate closely with our founders, analytics, and creative teams.Paid media serves as our primary revenue generator. As we scale our budgets and expand our market presence, even minor inefficiencies can accumulate rapidly, and poor structural choices can erode margins. The quality of execution directly influences profitability. This role is crucial to ensuring that our growth is intentional, measurable, and profitable—not haphazard.As the Senior Performance Marketer, your responsibilities will include:Overseeing end-to-end execution of Google Ads and Meta AdsManaging and optimizing a multi-million USD annual paid media budgetMaintaining hands-on involvement in account structure, optimization, testing, and scalingPrioritizing profitability-first growth rather than revenue at the cost of marginsTranslating business objectives into actionable paid media plansMonitoring, analyzing, and reporting on performance and unit economicsEnhancing account structure, testing frameworks, and optimization processesCollaborating closely with creative, analytics, and product teamsUtilizing tools like ClickUp for planning, prioritizing, and executing tasksIdentifying performance risks early and taking decisive actionIt is essential to note that this role is not purely strategic or advisory; it does not involve reporting without execution, nor is it a venue for agency-style output without ownership. You are expected to engage directly with the accounts and implement improvements.

Mainstream is the leading cloud provider in Southeast Europe. The Managed Application team in Belgrade focuses on keeping clients’ web services running smoothly through advanced managed cloud solutions. As a DevOps Cloud Engineer, you will help turn innovative ideas from companies in many industries into working solutions. Role Overview This position centers on supporting and enhancing the performance of enterprise systems and applications. The team works on a variety of projects, such as launching new websites, migrating retail chains to the cloud, and delivering managed services for clients like Remiks, Fashion Company, and FitPass. The work brings continual learning as new tools and platforms are adopted, always aiming for high-availability and reliability to meet demanding client needs. What You Will Do Set up and maintain Linux servers using automation tools like Terraform and Ansible. Monitor server performance to catch issues early and keep enterprise systems running at their best. Deliver L2 support to clients, identifying and solving complex technical problems quickly and effectively. Adopt new cloud platforms and DevOps practices, always seeking ways to improve performance, security, and stability. Work closely with team members to tackle unexpected challenges and develop strong solutions. Support digital and AI transformation projects through your technical contributions. Location This role is based in Belgrade, Serbia.

Role Overview JYSK is hiring a Store Manager (m/f) for the RODA Novi Beograd location. This position involves leading the store team, managing daily operations, and maintaining strong customer service standards. Main Responsibilities Guide, support, and develop store staff Oversee inventory control and merchandising activities Work toward sales goals and performance targets Foster a friendly and inviting atmosphere for customers Location Beograd (Novi Beograd)

Role Overview Hustler Marketing is looking for an Account Manager to support e-commerce clients and their online stores. This remote position is based in Beograd, Vojvodina, Serbia. The Account Manager will focus on planning, briefing, monitoring, and delivering marketing campaigns that drive conversions and sales. Key Responsibilities Develop and oversee marketing campaigns for assigned clients, aiming for strong performance and measurable results. Build and maintain productive relationships with clients, ensuring open communication and trust. Plan, create, and execute marketing strategies, including email and SMS campaigns, pop-ups, and automated flows, managing around 40 unique campaigns each month. Set clear expectations with clients and manage them effectively throughout each project. Work to improve email marketing results for every assigned client. Respond promptly to client requests in collaboration with internal team members. Coordinate with a team of Copywriters, Designers, and Account Managers’ Associates to deliver campaigns on schedule. Outline campaign calendars, brief the team on new initiatives, assign creative tasks, and track project progress. Collaboration and Reporting This role reports directly to the Head of Account Managers and works closely with Account Managers’ Leads and the Service Director. Regular collaboration across departments is essential to ensure each client receives marketing strategies tailored to their goals. What Success Looks Like Strong, ongoing client relationships built on transparency and results. Creative campaign ideas that meet client objectives and drive revenue. Efficient teamwork and clear communication with both clients and internal teams. Consistent delivery of projects that meet deadlines and client expectations.

Role overview H&M Group is hiring a Department Manager for its Beograd location. This position leads daily store operations, manages a team, and maintains high standards of customer service. The Department Manager plays a key part in driving sales and shaping a positive shopping experience for every customer. What you will do Set clear performance goals for the department and team Coach, train, and develop team members Maintain the store’s visual presentation and merchandising Promote a positive, collaborative work environment Why this role matters This role supports both team development and customer satisfaction. By encouraging new ideas and teamwork, the Department Manager helps create a welcoming space for colleagues and shoppers.

Bosch Group in Beograd offers an internship focused on Facility Management and Health & Safety Administration. This position gives hands-on experience supporting a safe and efficient workplace, working closely with professionals dedicated to maintaining high standards. Role overview This internship centers on practical involvement in daily facility operations and health and safety processes. Interns will gain insight into how large organizations manage their work environments and ensure safety compliance. What you will do Assist with daily tasks related to facility operations Support the implementation of health and safety measures Contribute to projects aimed at improving workplace safety and efficiency Team environment Interns join a group committed to quality facility management and strong safety practices. The team values learning and collaboration, offering the chance to learn directly from experienced staff while contributing to Bosch Group’s ongoing focus on workplace quality and safety.

As an Account Manager at Hustler Marketing, your primary responsibility is to oversee and nurture the relationships with our valued clients, ensuring their e-commerce stores thrive through effective marketing initiatives. You will be pivotal in strategizing, launching, and managing marketing campaigns designed to boost conversions and sales.This role requires a hands-on approach to client management, including the development and execution of comprehensive marketing strategies, effective communication, and collaboration with various team members. Your objective will be to empower clients to achieve their revenue targets utilizing our diverse range of products and services.You will report directly to the Head of Account Managers and work closely with your peers, including Copywriters, Designers, and Account Managers’ Associates, to ensure that all campaigns are executed flawlessly and timely. Your leadership will be crucial in guiding the team through the entire campaign process, from planning to execution.About the Role:Your mission is to cultivate strong, trust-based relationships with assigned clients by delivering innovative marketing solutions that yield measurable results. You will take the lead in crafting creative campaign ideas, monitoring their effectiveness, and maintaining ongoing, productive dialogues with clients.General Responsibilities:Manage and oversee marketing campaigns for assigned clients, ensuring exceptional performance and execution.Build and sustain strong client relationships to foster productivity, open communication, and mutual trust.Plan, develop, and execute multi-channel marketing strategies, including email and SMS campaigns, managing approximately 40 unique campaigns monthly.Ensure client needs and expectations are met effectively.Enhance email marketing outcomes for your clients.Collaborate with team members to respond swiftly to client requests.Work harmoniously with a team of seasoned marketing professionals to guarantee successful campaign executions.

Mainstream stands as a premier cloud service provider in Southeast Europe, boasting a robust network of over 8 data centers and the largest team of cloud specialists in the Balkans. Our collaborations with global leaders such as AWS and Microsoft Azure, alongside our proprietary Mainstream Cloud platform, empower businesses at every stage of their cloud transformation journey.The Financial Services Industry (FSI) team at Mainstream is dedicated to delivering tailored solutions for banks and financial institutions aiming to modernize their essential applications and transition from legacy systems to secure and scalable cloud environments. Our expert banking team possesses significant knowledge in financial applications, guiding clients through cloud migration and providing ongoing application and operational support.As our FSI team expands, we are in search of an Application Support Specialist to ensure the stability and optimal performance of applications utilized by leading banks and financial institutions.Responsible for the implementation, administration, support, and maintenance of middleware and third-party applications facilitating communication between financial applications across various platforms.Oversee the installation, maintenance, and configuration of JBOSS, Tomcat, Apache, AMQ, and similar environments.Perform system administration for JBOSS, AMQ, and related systems, including troubleshooting, monitoring, incident resolution, system security, and change implementation.Collaborate independently or as part of a team on diverse system projects related to Linux, Windows, and application support.Provide system support, including on-call assistance outside of regular working hours when necessary.Plan, prepare, and implement solutions, along with executing maintenance upgrades for applications within the designated scope.

Role overview hmgroup is hiring a Sales Consultant in Beograd. This position focuses on increasing sales and building strong connections with customers. The Sales Consultant helps create a welcoming environment and supports customers throughout their shopping experience. What you will do Support daily sales activities on the shop floor Engage with customers and answer questions about products Deliver friendly, attentive service to every visitor Contribute to a positive store atmosphere Who we’re looking for Enjoys working with people and helping customers Brings energy and a positive attitude to the team Committed to excellent service and building relationships

Role overview H&M Group seeks a Sales Advisor for the Beo shopping center in Beograd. This role centers on customer service, sales support, and maintaining a friendly, lively store environment. Key responsibilities Welcome customers as they arrive in the store Help shoppers with product choices and answer their questions Work to ensure a positive shopping experience for every visitor Assist with daily sales tasks on the shop floor Location details The position is based at the Beo shopping center in Beograd.

Join us to:Engage in the development of all phases of large and complex domestic and international projects, from competitions to execution plans.Exclusively design within a BIM (Building Information Modeling) environment.Collaborate with designers from various disciplines within the company.

Join ennovationHUB, a dynamic and rapidly expanding international e-commerce group specializing in the home and living sector, with a primary focus on furniture. Operating from our hubs in Belgrade and London, we cater to customers across the UK, North America, EU, and APAC regions.As we aim for over $100 million in annual revenue, a critical challenge lies in guaranteeing the availability of the right products at the right locations and times, while avoiding both overstock and understock issues.This role is complex and impactful, demanding structured thinking, sound judgment, and the capacity to thrive in an environment where systems, data, and execution may not always be flawless. We seek an individual ready to take full ownership of these challenges.Role OverviewThis position transcends a typical supply chain or logistics role, amalgamating responsibilities often distributed across various functions (planning, allocation, execution) into a singular, high-accountability role. You will oversee inventory decisions across multiple markets, warehouses, and business models.Your ResponsibilitiesOwn inventory decisions across the organization, ensuring optimal product availability in the right locations and at the right times.Convert demand signals from Marketing into actionable purchasing and stock positioning strategies.Manage order placements with suppliers, ensuring adherence to production and shipment timelines.Collaborate closely with our supply team based in China on ordering, production, and buffer stock management.Ensure accurate SKU positioning across our distributed global warehouse network.Work in tandem with our CTO to define necessary data and system capabilities to facilitate effective decision-making.Continuously analyze SKU performance, demand trends, and supply limitations to enhance outcomes.Balance availability, cash flow, and risk across markets and warehouse locations.Be actively involved when necessary — this role requires both strategic thinking and practical execution.Contextual InsightsOur operational framework is intentionally intricate. We function within a global network of third-party operated warehouses, requiring precise inventory management to meet demand effectively.

Role Overview Metromakro is hiring a Supply Planner Specialist in Beograd. This role focuses on keeping supply chain operations efficient and responsive to customer needs. What You Will Do Analyze inventory levels to support steady product availability Forecast demand to guide purchasing and stocking decisions Coordinate with teams to ensure products are in place when needed Impact Your work will help Metromakro meet customer expectations and maintain smooth operations across the supply chain.