AI Operations Associate - Customer Success

About UsAt telli, we are pioneering the development of the world’s first AI-native phone system. Since our launch at Y Combinator, we have achieved remarkable growth, generating over $2M in annualized revenue with a compact team of just 12 individuals.In today’s fast-paced business environment, many companies struggle with customer communication—not due to a…

About UsAt telli, we are pioneering the development of the first AI-native phone system designed to revolutionize customer communication.Since our launch at Y Combinator last year, we've achieved an impressive over $2M in annualized revenue with a dedicated team of just 12.Many businesses struggle with customer communication, not due to a lack of care, but because they are overwhelmed by the volume of calls. This often leads to reliance on subpar outsourced call centers or wasted internal resources on repetitive calls.With telli, our clients benefit from AI voice agents that efficiently manage repetitive calls, allowing human agents to concentrate on high-impact interactions. The outcome is enhanced efficiency, happier teams, and superior customer experiences.Traditional phone systems are not equipped for an AI-driven environment. That's why we are creating the first AI-native phone system that integrates management of both human and AI teams on a single platform.Our founding team has firsthand experience in this domain, having operated a 150-person internal call center at Enpal. We understand the challenges and costs associated with scaling high-quality customer service via phone.The potential for growth is immense, and we are just getting started. Our mission is to empower every company to deliver exceptional customer experiences by eliminating the age of low-quality call centers.What You'll DoPilot Ownership & Commercial SuccessManage dedicated accounts during the pilot phase and drive significant commercial outcomes such as pilot conversion rates and revenue growth.Oversee pilot projects from initiation to completion, ensuring alignment and progress among all stakeholders.Identify opportunities for expansion and implement upsell strategies during the pilot phase.Serve as a trusted advisor to clients, assisting in the development of their AI strategies.Agent Development & DeploymentCreate, design, and enhance AI agents capable of handling thousands of customer interactions daily.Collaborate closely with engineering teams and clients to develop and launch production-ready agents.

About UsAt telli, we are pioneering the development of the first AI-native phone system, revolutionizing customer communication.Since our inception at Y Combinator—the same incubator that nurtured giants like Airbnb and Stripe—we have achieved over $2M in annualized revenue with a lean team of just 12.Many organizations struggle with customer communication not due to a lack of care, but because they are overwhelmed by the volume of calls, forcing them to resort to low-quality outsourced call centers or burdening internal teams with repetitive tasks.With telli, our clients leverage AI voice agents to manage repetitive calls, allowing their human teams to concentrate on meaningful interactions with customers. The outcome: enhanced efficiency, happier teams, and superior customer experiences.Traditional phone systems do not cater to an AI-driven world. Therefore, we are committed to creating the first AI-native phone system that empowers companies to manage both human and AI teams seamlessly on a single platform.Our founding team possesses extensive experience, having run a 150-person internal call center at Enpal, giving us profound insights into the challenges and costs associated with scaling high-quality customer experiences through phone communication.The opportunity in this field is immense, and we are just at the beginning of our journey. Our mission is to empower every company to deliver world-class customer experiences by eliminating the era of low-quality call centers.Your MissionWe are looking for an exceptional AI Operations Associate to join us in crafting our AI-native operating system from the ground up. This is not about following outdated playbooks; you will be building an intelligent engine focused on providing an impeccable customer experience that propels us toward achieving $100M in Annual Recurring Revenue (ARR).What You’ll Be Responsible ForMaster the entire customer lifecycle, from designing a seamless onboarding process to driving expansion and renewal, always aiming for world-class customer experiences.Design, implement, and scale core business processes with an automation-first mindset, utilizing tools like n8n or Zapier to ensure optimal operational efficiency.

voize creates an AI companion designed for frontline care professionals across Europe. More than 2,000 care facilities and 150,000 nurses already rely on voize to reclaim significant time during their shifts, allowing them to focus more on patient care and meaningful interactions. Following a recent €50M Series A investment led by Balderton Capital, with participation from HV Capital and Y Combinator, voize is operating at scale in a demanding healthcare sector. Role overview The Vice President of Customer Success will guide voize through a period of rapid growth, as the company expands from 150,000 to over 500,000 nurses in multiple countries over the next two years. This leadership role shapes how voize becomes an essential part of daily care delivery, supporting healthcare systems facing staff shortages, rising demand, and increasing complexity. What you will do Lead and expand the Customer Success & Support (CX) team to ensure consistent, deep adoption of voize across client organizations. Support customers through the journey from pilot projects to full-scale adoption. Help teams integrate product features into daily routines, driving measurable time savings for nurses. Prioritize customer retention by focusing on daily engagement and actual usage, not just renewals. Oversee scalable adoption systems and manage time-to-value for both large enterprise clients (1,000–5,000 users) and smaller organizations (under 150 users). Establish and track customer health metrics, including early-warning indicators and key signals. Manage onboarding and rollout processes, moving clients from single-facility pilots to deployments across multiple sites. Promote a blended human and AI support model to ensure nurses have assistance around the clock. Location Berlin

About Peec AIPeec AI is an innovative startup located in Berlin, specializing in cutting-edge analytics and intelligence tools tailored for today's SEO and growth teams. As AI transforms the landscape of online information discovery, businesses require new methodologies to assess their visibility, performance, and potential growth avenues. Peec AI empowers teams to monitor their presence across AI search platforms, evaluate performance metrics, and identify opportunities to enhance their organic visibility amidst a rapidly evolving search environment.About the RoleWe are seeking a Customer Success Manager (SEO) who can navigate our clients through the evolving landscape of AI-driven search. In this pivotal role, you will engage directly with prominent brands and agencies, facilitating client onboarding and providing expert guidance on maximizing their visibility across search engines, AI assistants, and emerging generative platforms. You will leverage your extensive SEO knowledge in a consultative capacity, conducting thorough analyses of websites and search performance, leading strategic advisory sessions, and translating business aspirations into effective organic growth strategies. Collaboration with Sales, Growth, and Product teams will be essential as you help refine customer enablement initiatives and establish best practices for excelling in AI-enhanced search.Your ResponsibilitiesOnboard and empower new key clients, educating them on leveraging Peec AI for superior rankings in AI search.Evaluate clients' websites, content, and search performance to uncover AI-search-related opportunities across various platforms.Conduct advisory sessions with leading brands and agencies, translating their growth and brand objectives into actionable strategies and roadmaps.Work closely with Sales, Growth, and Product teams to enhance activation journeys and develop impactful case studies.Advise mid-sized and enterprise clients on GEO-related topics, from overarching strategy to practical implementation.

At voize, we believe that empowering frontline workers with time is the ultimate gift. Too often, administrative duties detract from what truly matters: caring for people.Our innovative AI companion is designed to alleviate the burden of administrative tasks, restoring up to 30% of valuable time for nurses. Rather than replacing human efforts, we enhance their capabilities. Currently, over 1,100 care facilities and more than 75,000 nurses trust voize to streamline their daily responsibilities.Our mission is supported by a robust $50M Series A funding round led by Balderton Capital, alongside HV Capital, Y Combinator, and other prominent investors.As a rapidly expanding team, we blend cutting-edge technology with significant social impact. Join us in our mission! Your Mission: Simplifying scale with a human touchAt voize, our Customer Success approach is proactive. We assist customers in achieving success through intelligent and repeatable strategies, ensuring we do not sacrifice judgment or humanity. You will manage a diverse portfolio of mid-market and SME customers, guaranteeing swift, sustainable adoption of voize with tangible results in their caregiving processes.This role suits individuals who appreciate structure and momentum, while recognizing that in healthcare, sound judgment is as crucial as effective processes.If you thrive on refining systems, anticipating needs, and witnessing immediate impacts at scale, we want you! Your Daily Responsibilities - Variety is the NormOversee the complete rollout and success of 30–50 customer accounts.Facilitate adoption through clear protocols, strategic touchpoints, and proactive communication.Make informed decisions regarding standardization and the need for personalized guidance.Monitor customer health, usage metrics, and support tickets to identify potential risks proactively.Simplify and optimize recurring Customer Success workflows to minimize friction at scale.Conduct virtual touchpoints, office hours, and scalable training sessions.Collaborate across teams: Partner closely with Support, Product, and Onboarding to maintain efficient execution.

Quick Overview - We are pioneering AI-driven healthcare professionals for tomorrow. Our AI receptionist, Luna, is already automating patient communication in medical practices. As a leader in orthodontics and backed by significant funding, we are now expanding into other medical fields, and you will be at the forefront of this journey. In your role as a Customer Success Manager, you'll set new standards for modern customer support and development, managing the end-to-end experience of our clients and proactively guiding them towards success with our product.Why Choose praxipal?The shortage of skilled professionals is the biggest challenge facing our healthcare system. Every year, tens of thousands of positions remain unfilled, and demographic changes exacerbate this issue. Medical practices rely on our AI receptionist, Luna, to alleviate staff burdens and ensure accessible care for all. We are experiencing record growth and have recently completed a $6.7 million seed funding round with HV Capital - and we are just getting started.We are a tech-driven company that intentionally focuses on a small, highly skilled team. What defines us is the pace and intensity of our work, but equally important is our collaborative spirit. That’s why we come to the office every day: to share ideas, learn from one another, and grow together. You will work closely with team members including Julius, Lisa, and Daniel.What We Are Looking For1-3 years of experience in Customer Success, overseeing the complete customer lifecycle from onboarding to renewalExcellent organizational skills with a strong commitment to quality and attention to detailClear, persuasive, and empathetic communication skills – both written and verbalData-driven mindset: Making decisions based on metrics and analyses while proactively managing customer successExperience with CRM systems (e.g., HubSpot) as well as reporting and analytical toolsNative-level proficiency in GermanYour RoleIn summary: You will support practices in the implementation of our AI receptionist, Luna, ensuring successful usage and driving the...

Role Overview insiderone is hiring a Customer Success Manager for the DACH region, based in Berlin. This role centers on building trusted relationships with clients and helping them get the most from insiderone's solutions. The Customer Success Manager serves as the main contact for customers, guiding them through onboarding and ongoing use of the platform. What You Will Do Act as the primary contact for clients in the DACH region. Guide customers through implementation and ensure their goals are met. Build and maintain strong relationships with key stakeholders. Conduct regular check-ins to monitor progress and satisfaction. Identify and pursue opportunities for upselling and cross-selling. Work closely with product and support teams to ensure a smooth customer experience. Location This position is based in Berlin, Germany and focuses on customers in the DACH region.

Wir suchen einen engagierten Customer Success Specialist, der unser Team in Berlin verstärkt. In dieser Rolle sind Sie verantwortlich für die Unterstützung und Betreuung unserer Kunden, um sicherzustellen, dass sie den bestmöglichen Nutzen aus unseren Dienstleistungen ziehen. Ihre Aufgaben umfassen die Beantwortung von Kundenanfragen, die Durchführung von Schulungen und die enge Zusammenarbeit mit anderen Abteilungen, um eine erstklassige Kundenerfahrung zu gewährleisten.Als Teil unseres dynamischen Teams haben Sie die Möglichkeit, in einem innovativen Umfeld zu arbeiten und Ihre Fähigkeiten weiterzuentwickeln.

Join our dynamic team at leverdemo-8 as a Customer Success Specialist in Berlin, Germany! This position is pivotal in ensuring our customers have the best experience possible with our products and services. You will be the primary point of contact for our customers, addressing their needs and ensuring their satisfaction. Your role will involve onboarding new clients, providing solutions to their queries, and maintaining long-term relationships. We are looking for someone who is passionate about customer success and thrives in a collaborative environment.

Join scalable GmbH as a Junior Client Success Associate and become a vital part of our dynamic Client Success team in Berlin. In this role, you will work closely with our clients to understand their needs, ensure their satisfaction, and help them get the most out of our services. This is a fantastic opportunity to grow your career in a fast-paced environment where your contributions will be valued and recognized.

Unleash the Power of AI Orchestration with n8n!n8n stands at the forefront of workflow orchestration, designed for a new era driven by AI. We empower technical teams to harness the freedom of coding combined with the rapidity of no-code solutions, enabling them to automate processes with unmatched efficiency. Supported by a vibrant community and over 500 integrations validated by builders, we are revolutionizing the integration of systems and scalability of impactful ideas.Since our inception in 2019, our team has expanded to over 220 diverse professionals across Europe and the US, all linked by a collaborative spirit with our main hub in Berlin. Throughout this journey, we have:Built a community of more than 650,000 active developers and creatorsAchieved over 145,000 stars on GitHub, ranking us among the world's top 40 projectsEarned recognition as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100)Secured $240 million in funding, culminating in a $2.5 billion valuationJoin us and be part of this exciting journey. We encourage you to explore n8n, regardless of your technical background, and share a snapshot of your first workflow with us. Start your journey here: app.n8n.cloud/register.Now, we are on the lookout for a Senior Customer Success Manager to be the primary post-sales partner for our key enterprise accounts in the EMEA region. You will guide customers from their onboarding phase to achieving full-scale adoption of our solutions. Through a structured approach that includes kickoffs, success plans, quarterly business reviews (QBRs), and renewals, your role will be pivotal in translating product utilization into tangible business value and demonstrating clear ROI.In this role, you will proactively monitor potential risks and escalations, analyze customer health and adoption metrics to facilitate progress, and develop scalable playbooks and initiatives that enhance customer outcomes.Working closely with our Support, Solutions Engineering, Product, and Sales teams, you will transform technical success into sustainable revenue. This includes identifying upsell and cross-sell opportunities, driving renewals, and supporting an impressive ~120% net revenue retention (NRR) rate for our enterprise clients.

Role Overview Shiji Group is hiring a Customer Success Manager in Berlin. This role centers on building and maintaining strong relationships with clients, helping them reach their goals with Shiji’s solutions. What You Will Do Develop and nurture relationships with clients to understand their needs and objectives Offer tailored support to help clients get the most from Shiji products Work proactively to support customer satisfaction and encourage long-term retention Share client feedback and insights with internal teams to help guide product and service improvements Location This position is based in Berlin.

Unleash the Power of AI with Us!At n8n, we are at the forefront of revolutionizing workflow orchestration in the age of AI. Our platform empowers technical teams to automate processes with the flexibility of coding and the simplicity of no-code solutions, enabling them to innovate faster and smarter without boundaries.Founded in 2019, we have rapidly expanded into a diverse team of over 220 passionate individuals across Europe and the US, united by a common builder spirit and headquartered in vibrant Berlin. Our achievements include:A thriving community of over 650,000 active developers and builders145k+ stars on GitHub, placing us among the Top 40 most popular projects globallyRecognition as one of Europe’s most promising privately held SaaS startups (ranked 4th in Sifted’s 2025 B2B SaaS Rising 100)Secured $240 million in funding, including a recent $180 million Series C round, resulting in a valuation of $2.5 billionWe invite you to be part of our exciting journey. To apply, explore n8n and share a screenshot of your first workflow with us. Start your journey here: app.n8n.cloud/register.Join us in crafting a future where your ideas can thrive! In this pivotal role, you will design and scale n8n’s post-sales operating system to optimize Net Revenue Retention (NRR) through enhanced strategies, streamlined processes, and automation that elevates Customer Success and Support.Here’s how you will contribute to our success:Post-sales Strategy & PlanningLead headcount planning and capacity modeling to align resources with retention and expansion objectives.Drive the design of territories and segments to ensure effective coverage, prioritization, and reliable execution.Enhance forecasting and planning processes to boost accuracy in renewals and expansions.Process Design Across the Customer JourneyArchitect and continuously refine comprehensive workflows for onboarding, support, and customer engagement.

At GALVANY, we are committed to making climate-neutral living a reality for everyone. Our focus is on implementing practical, smart solutions by making heat pumps, battery storage, and smart metering accessible, reliable, and affordable.We are a profitable Greentech startup, driven by the belief that sustainable impact and long-term growth are only possible through a healthy business model. With a focus on customer benefit, clarity, and responsibility, we provide high-quality heating solutions in a work environment where individuals take responsibility and create sustainable value.As a Customer Success Specialist, you will be one of the first voices our customers hear. You will ensure clarity, reliability, and a professional first impression, making sure our customers feel supported at all times. You will closely collaborate with our Sales, Marketing, and Technical teams, significantly contributing to customer satisfaction.

Role Overview As a Senior Customer Success Manager at cosuno in Berlin (hybrid), the focus centers on guiding customers in the construction industry through digital transformation. This position involves more than platform support: it calls for trusted advisory at the executive level. The work combines process consulting, change management, and multi-stakeholder coordination to help organizations modernize their workflows and establish lasting digital practices. What You Will Do Manage a portfolio of strategic key accounts, collaborating closely with management to shape and advance digital transformation in procurement processes. Develop tailored success plans that address broader organizational strategy, not just tool adoption. Oversee complex stakeholder management, mediating between groups from procurement and project management up to executive leadership. Act as a strategic process consultant: analyze current structures and help migrate traditional workflows into efficient digital processes. Lead comprehensive change management initiatives, anticipate resistance, and help embed a sustainable digital culture within client organizations. Safeguard long-term business value by conducting in-depth reviews, proactively identifying churn risks and upsell opportunities, and driving account growth. Mentor team members, sharing expertise in advising complex organizations and contributing to the ongoing development of customer success standards. What We Look For Extensive experience managing strategic enterprise clients in SaaS or management consulting.

About Heidi HealthHeidi Health is pioneering an AI Care Partner that assists clinicians throughout their workflow, from documentation to patient care delivery.Our mission is to enhance healthcare capacity while ensuring that care remains deeply personal. In just 18 months, Heidi has reclaimed over 18 million hours for clinicians and facilitated more than 73 million patient visits. Presently, our technology supports over two million patient visits weekly across 116 countries and in over 110 languages.Founded by healthcare professionals, Heidi unites clinicians, engineers, designers, scientists, and creatives, all driven by a common goal: to reinforce the human connection at the core of healthcare.With nearly $100 million in funding, we are expanding our reach across ANZ, the USA, UK, Canada, and Europe, forming partnerships with significant healthcare systems.We act swiftly where it counts and remain grounded in proven practices, shaping the next era of healthcare. Are you ready to take on this exciting challenge?Your RoleAs a Customer Success Manager at Heidi Health, you will act as a vital link between our cutting-edge technology and healthcare providers, guiding hospitals, clinics, and clinicians throughout Germany in adopting and appreciating the benefits of Heidi.You will oversee the entire customer journey for both public and private hospital deployments, ensuring smooth implementation, robust clinician engagement, and demonstrable improvements in patient care.This role is perfect for individuals with a medical background (e.g., former doctor, nurse, or allied health professional) who are passionate about driving digital transformation within the healthcare sector.Key Responsibilities:Champion Customer Success: Serve as the strategic partner for a portfolio of Heidi’s customers, ensuring they achieve measurable outcomes and realize value from our solutions.Oversee Onboarding & Training: Facilitate onboarding for new customers, from planning and training to go-live, ensuring seamless integrations into their workflows.Monitor and enhance key metrics throughout the customer journey, such as time-to-first-value and early activation rates.Promote Strategic Adoption: Create and implement customized adoption strategies to maximize user engagement and satisfaction, fostering ongoing enthusiasm for Heidi among clinicians.

Join our dynamic team as a Customer Success Manager at Stripe in Berlin. In this pivotal role, you will be responsible for ensuring our clients achieve their goals and maximize the value of our platform. You will work closely with customers to understand their needs, provide tailored solutions, and drive customer satisfaction.

Join Mollie as a Customer Success Manager for the DACH region, where you'll play a pivotal role in enhancing customer satisfaction and driving retention. You will collaborate closely with clients to understand their needs and ensure they derive maximum value from our payment solutions. Your expertise will help guide customers through onboarding and foster strong relationships that promote long-term loyalty.

At voize, we believe that frontline workers deserve the gift of time—time to care, connect, and be present. Unfortunately, that precious time is often consumed by administrative tasks that divert nurses from what truly matters: people.We are on a mission to change this by developing an AI companion that liberates nurses from administrative burdens, allowing them to reclaim up to 30% of their time. Our goal is not to replace humans but to enhance their effectiveness and impact. Currently, over 1,100 care facilities trust voize, and more than 150,000 nurses depend on our AI technology to optimize their daily workloads.Our endeavor is supported by a robust $50 million Series A funding round led by Balderton Capital, along with contributions from HV Capital, Y Combinator, and other prominent venture capitalists.As a rapidly evolving team, we combine cutting-edge technology with a commitment to social impact. We invite you to join us on this transformative journey! Your Mission: Make a tangible, measurable impact in complex settingsIn our organization, Customer Success transcends mere customer satisfaction; it embodies the pursuit of sustainable value in a complex and meaningful industry. As a Customer Success Manager specializing in High Touch, you will collaborate with large healthcare organizations where change is challenging, stakes are significant, and clarity is vital.You will serve as a strategic partner to our customers, transforming complexity into actionable strategies and driving scalable, lasting changes.This is a role that demands high engagement and substantial impact, with genuine ownership of your responsibilities. Your Daily Tasks - Embrace VarietyManage a portfolio of enterprise customers, acting as their strategic partner.Facilitate multi-stakeholder implementations in regulated, real-world environments.Design and implement train-the-trainer programs that can be scaled effectively.Translate customer objectives into measurable outcomes and value-driven narratives.Proactively identify risks and navigate them with calm and foresight.Collaborate closely with Product, Support, and Sales teams to enhance our value delivery.Share insights, patterns, and improvements with the broader team.Work in partnership with the Technical Support and Customer Training teams.This role is about multiplying impact...