Customer Experience Enablement Manager

Customer Experience Enablement ManagerLocation: Berlin, GhentFluency in the local language and culture is essential for this position.Role OverviewAs a pivotal member of the Revenue Enablement Team, you will report directly to the Manager of Revenue Enablement. Your primary responsibility will be to spearhead the design, development, implementation, and eval…

Customer Experience Enablement Manager Location: Berlin, Ghent Fluency in the local language and culture is essential for this role. Role Overview As a vital member of the Revenue Enablement Team, reporting directly to the Manager of Revenue Enablement, you will spearhead the design, development, execution, and assessment of training programs tailored for new hires and existing team members within the Customer Organization. This position focuses on enhancing the capabilities of the Expansion Team, which includes over 50 Account Managers, ensuring they possess the necessary skills and certifications to provide exceptional customer experiences. This role presents a unique opportunity to significantly influence our customers by empowering our internal front-line teams. Key Responsibilities General Responsibilities: Lead New Hire Training Programs: Orchestrate onboarding processes that prepare new employees to achieve role-specific certifications efficiently and begin contributing value quickly. Training covers essential competencies, skills, and processes. Create Customized Training Programs: Develop engaging live and self-paced training modules utilizing various instructional techniques such as online assessments, role-playing, and job simulations. Implement Upskilling Initiatives: Facilitate boot camps and tailored training sessions to certify current team members on updated standards and practices, ensuring alignment with evolving best practices. Conduct Group Training Sessions: Facilitate interactive workshops and one-on-one coaching sessions, adapting to diverse learning styles and requirements. Cross-Functional Collaboration: Work alongside subject matter experts and functional leaders to ensure training content is relevant and aligned with organizational objectives. Continuous Program Enhancement: Solicit feedback to refine training modules and keep content current and impactful for both new and existing team members. Evaluate Training Effectiveness: Assess training impact by measuring knowledge retention and certification success rates, continually improving programs based on real-world application.

Join enpal as a Customer Experience Manager, where you will play a key role in shaping customer interactions and driving satisfaction. This fully remote position allows you to work from the comfort of your home while making a significant impact on our client relationships.

Join Plato as a Customer Experience Manager in Berlin!Are you passionate about transforming the wholesale distribution industry with cutting-edge AI technology? At Plato, we are on a mission to revolutionize one of the world's largest and most overlooked industries. As a Customer Experience Manager, your expertise will be instrumental in ensuring our AI solutions deliver tangible value to our clients.In this pivotal role, you will lead wholesalers through their AI transformation journey—from onboarding and workflow adoption to ongoing enhancements, executive alignment, and commercial growth. You will collaborate closely with C-level executives and operational teams, serving as a trusted advisor who champions adoption, outcomes, and long-term success.This high-impact position sits at the intersection of Customer Success, Product, and AI-driven operations, making it perfect for professionals seeking ownership, direct client interaction, and significant growth opportunities. Key ResponsibilitiesCustomer Onboarding & AI Adoption: Guide new clients through onboarding, training, workflow configuration, and best practice implementation. Clearly articulate Plato’s AI functionalities into actionable workflows for sales and management teams, ensuring customers realize early value from day one.C-Level Engagement & Strategic Guidance: Establish trusted relationships with business owners and department heads across Europe, facilitating strategic discussions around sales performance and process automation while positioning Plato as the transformative AI operating system for wholesalers.Customer Value Delivery & PMO Execution: Act as the project manager for each client, setting milestones, tracking progress, resolving issues, and measuring outcomes. Assist clients in integrating insights into their daily decision-making processes.Commercial Ownership & Expansion: Ensure client retention and renewal readiness by fostering strong relationships and delivering consistent value. Identify opportunities for expansion, including new modules, additional users, and new departments, while collaborating with Sales to develop business cases for upselling.Product Feedback & Customer Insights: Become an expert in the wholesale sector, understanding operational challenges faced by our clients. Collaborate cross-functionally with Product & Engineering to relay insights, prioritize features, and influence product roadmap decisions. Assist in crafting scalable customer-facing materials such as playbooks, guides, and training resources. What We’re Looking ForProven experience in customer success, account management, or a related field.Strong analytical skills and the ability to convey complex information clearly.Excellent interpersonal skills with a focus on relationship-building.Experience working with C-level executives is highly desirable.Familiarity with AI technologies and their application in business processes.A proactive approach to problem-solving and a passion for customer success.

Join our dynamic team at enpal as a Senior Customer Experience Manager. In this pivotal role, you will lead efforts to enhance customer satisfaction and drive loyalty through innovative strategies and exceptional service delivery. Your expertise will help us understand our customers' needs and shape our approach to meet their expectations effectively.As a part of our home office team, you will collaborate with various departments to ensure a seamless customer journey, leveraging data-driven insights to optimize our services. If you possess a passion for customer-centric solutions and a desire to make a significant impact, we would love to hear from you!

About the CompanyJoin coretylynt, an innovative AI-powered trading platform revolutionizing industrial supply chains in infrastructure, energy, and construction materials. We seamlessly connect trusted suppliers across Asia, Europe, and the GCC region with local demand through a single, integrated platform.Our cutting-edge AI technology automates and digitizes every aspect of the materials trade lifecycle—from procurement and pricing to inventory management, logistics, and embedded financing—eliminating traditional, manual processes in favor of real-time orchestration.With our platform, buyers receive instant quotes, guaranteed availability, and reliable delivery through a unified operating system. Suppliers enjoy enhanced forecasting, effective demand management, and seamless integration into cross-border fulfillment networks. We collaborate with leading brands to facilitate both dropship and cross-dock fulfillment for large-scale transactions, transforming global supply chains into efficient, software-like workflows.Backed by top-tier investors and financial partners, coretylynt has achieved impressive triple-digit million GMV, operates in six international markets, and is rapidly progressing towards profitability. Our team of over 80 professionals, based in Berlin (HQ) and Asia, is dedicated to building the world's first industrial-grade AI operating system for materials, reshaping the future of global trade in one of the most critical industries worldwide.

Role Overview LinkedIn is hiring an AI Enablement Manager in Berlin to help teams across the company adopt and integrate AI technologies. This role focuses on supporting business units as they use AI to streamline processes, make better decisions, and work more efficiently. What You Will Do Work with cross-functional teams to find opportunities for AI implementation Advise teams on how to use AI tools to meet business goals Ensure AI solutions fit with overall company objectives

About the Company:Industrious is a leading premium provider of flexible workplace solutions, offering some of the highest-rated workspaces in the industry. Our mission is to create exceptional work experiences for teams of all sizes and stages of development - and that commitment extends to our own team as well.We believe that outstanding work conditions arise from the people you collaborate with and the challenges you tackle together. Therefore, we are looking for colleagues who think outside the box and thrive in a truly collaborative environment.At Industrious, we foster new ideas, support one another, and celebrate collective achievements. We are excited to make a lasting impact on people’s work environments - and we hope you will join us on this mission.Fulfilled workdays happen when individuals can be themselves at work. Diversity in backgrounds, perspectives, and ideas is crucial to our success – both in crafting exceptional workplace experiences for our members and in our daily interactions. Industrious is committed to an inclusive and respectful environment that values individuality and accommodates diverse personalities. Here, who you are and what you bring matters. We celebrate our employees as unique individuals who can achieve extraordinary things together as a team.To learn more, visit www.industriousoffice.com/careers.About the Role:Our Member Experience Managers are pivotal contact points, problem solvers, and catalysts for creating outstanding member experiences. You will be the trusted liaison for our members, the familiar face everyone knows. In managing your location, you will utilize your strong business acumen to coordinate processes, ensure clear communication, and maintain smooth operations.You will engage with decision-makers at eye level and are not afraid to ask questions when information is lacking. You will actively connect with the local business community. You will confidently represent Industrious in your market and identify potential members you want to provide an extraordinary work experience for. Your genuine curiosity and proactive approach will be key in achieving these objectives.

Join Peec AI as a Customer Experience AssociatePeec AI, a dynamic Series A startup located in Berlin, is revolutionizing the way SEO and growth teams utilize analytics and intelligence tools. As the digital landscape evolves with AI, organizations require innovative solutions to track their visibility, assess performance, and identify growth prospects. At Peec AI, we empower teams to enhance their organic presence in an increasingly intricate search environment.Your RoleAs a Customer Experience Associate, you will play a crucial role in ensuring every customer enjoys an outstanding experience with our platform. You will serve as the primary contact for users, addressing inquiries, resolving issues, and maximizing the value they derive from Peec AI. This position involves collaboration with customers, product development, and engineering teams to enhance support services, refine onboarding processes, and scale our customer experience as we expand. This is an excellent opportunity for a motivated individual early in their career who thrives on helping others, learning rapidly, and taking initiative in a fast-paced startup environment.Your ResponsibilitiesAct as the initial point of contact for customers, providing answers, guidance, problem resolution, and maintaining high satisfaction levels.Engage with leading brands and agencies through calls, ensuring they feel supported and valued across our product and engineering teams.Contribute to the design and scaling of our customer experience processes, including developing a help center and enhancing in-app onboarding.Support the execution of customer initiatives such as events, webinars, and AMA sessions to foster community engagement and growth.Represent the voice of the customer by delivering actionable insights to marketing, sales, and product development teams.What We Seek1-2 years of experience in Customer Success or Support, preferably in a fast-growing startup environment.A proactive problem-solver who is dedicated to going above and beyond for customers.Exceptional communication skills, both written and verbal, whether through email, chat, or live conversations.A strong desire to learn quickly, grow with the team, and embrace significant responsibilities.Fluency in the German language.Preferred QualificationsFamiliarity with SaaS, B2B software, or customer experience tools is a plus.

Join us as a Sales Enablement Lead to support our Learning & Sales Enablement (LSE) team in Berlin, Germany.Your role is pivotal in shaping how our sales team learns, grows, and achieves success from day one. As the Sales Enablement Lead, you will lead a skilled team of Senior Sales Enablement Partners, Trainers, and Coaches while overseeing the entire enablement strategy for our German sales teams. You will combine strategic thinking with a hands-on approach: developing scalable onboarding and ramp-up programs, driving the implementation of innovative enablement tools, and establishing a sustainable sales methodology in the field.

Enpal aims to make clean energy accessible by connecting solar systems, battery storage, and electric vehicle solutions for households across Germany. The team develops and operates an integrated platform that supports decentralized energy management, including solar panels, smart meters, wall boxes, and heat pumps. The company’s AI-driven platform, Enpal.One, manages thousands of energy systems and streamlines energy procurement and feed-in to the market. This technology helps optimize how energy is produced, stored, and used in homes. Role overview The Senior Operations Specialist - Contracts & Customer Experience (w/m/d) plays a key part in delivering solutions that improve daily life for customers. This role supports Enpal’s mission to provide clean, reliable energy and drive sustainable change in energy usage. What you will do Contribute to projects that enhance customer experience and streamline contract processes. Support the integration and management of decentralized energy solutions for households. Help ensure that customers benefit from efficient, AI-supported energy systems. Location This position is based in Berlin.

At Enpal, our mission is to place a solar system on every roof, a battery in every home, and an electric car in every garage. We provide an integrated solution for decentralized energy that includes solar panels, battery storage, wall boxes, smart meters, and heat pumps. Central to our offering is our AI-powered platform, Enpal.One+, which intelligently connects thousands of systems to optimize energy consumption and feed-in on the energy market.Are you ready to create solutions that deliver real value and enhance the quality of life for thousands of households every day? What you design at Enpal will provide clean energy tomorrow and sustainably change how we use energy.If you are eager to gain practical marketing experience and actively contribute to our customer communication, join our CRM team as a working student. You will familiarize yourself with modern customer relationship management tools and play a key role in how we engage customers in the heat pump sector. You will support exciting campaigns, gain insights into data-driven marketing, and develop your skills within an interdisciplinary team of CRM, content, data, and tech specialists.

Hello! We appreciate your interest in our opportunity Are you in search of a new role or simply exploring the market? You might be in the perfect place!We are excited to welcome a Partner Enablement Trainer to our team, responsible for conducting live training sessions, both in-person and remote, for our entire partner network across the EMEA region.In this role, you will empower new partners to confidently sell, implement, and support Lightspeed products independently. You will facilitate enablement sessions that transition partners from contract signing through to certification and beyond, catering to a diverse range from referral and ambassador partners to expert partners and resellers.Your responsibilities will include:Crafting and delivering engaging live training sessions for both new and existing partners throughout EMEA, focusing on product knowledge, sales strategies, demo techniques, and implementation processes.Leading partner onboarding programs from the signing of contracts to their certification, customizing your approach based on the partner's type and tier, ensuring a personalized experience for expert partners and resellers while streamlining the process for referral and ambassador partners.Monitoring training progress, engagement metrics, and overall partner readiness, reporting outcomes to stakeholders across Partnerships and Launch.Contributing actively to the development of training materials, refining content based on live delivery feedback in collaboration with the Partner Implementation Trainer.Creating and managing automated onboarding pathways for lower-touch partner tiers (ambassador, referral), allowing you to focus on partners who require more intensive support.Shadowing Sales Engineers and Sales during co-selling opportunities in your initial months to gain insights into product positioning and objection handling through live customer interactions.Continuing to learn by observing how trained partners perform in real sales situations and integrating those insights into improved training materials.Collaborating closely with Partner Growth Managers to share accountability for partner engagement post-contract: you will manage training, while they drive partner participation.Coordinating with Implementation Partner Managers for technical validation on complex partner cases and with Partner Growth Managers for localized sales support.

Managing expenditures shouldn't be burdensome. At Pleo, we are revolutionizing spend management with innovative solutions that make financial processes effortless, empowering, and highly effective for both finance teams and employees. Our mission is to help businesses 'go beyond' conventional spending methods.The term 'Pleo' signifies 'more than you’d expect', and adhering to this philosophy has driven our success over the last decade.As we navigate a crucial phase of our journey, every decision we make significantly influences our 40,000+ customers, our growth, and our collective achievements. We seek individuals who take pride in identifying customer needs, simplifying complex challenges, and respectfully challenging the norm, all while aiming high. With ambitious goals propelling us forward, we acknowledge that we are still learning and evolving—and that’s part of the excitement! Our team of over 850 diverse professionals from more than 100 nationalities is dedicated to shaping the future of business spending together.About the RoleWe are on the lookout for a German-speaking Onboarding Manager to join our Customer Experience (CX) Onboarding Team at Pleo. In this pivotal role, you will oversee the onboarding process, ensuring a smooth transition for our customers. This involves understanding their requirements, configuring our software, providing technical support, and managing the project from inception to completion—all with the goal of making our customers successful and referenceable. You will also play a key role in a project aimed at scaling our onboarding processes to enhance self-service capabilities. If you're passionate about delivering value quickly and continuously improving customer success from the outset, this is the perfect opportunity for you!Your Team and Reporting StructureYou will report to our CX Onboarding Manager and collaborate closely with teams in Sales, Adoption, and Account Management. Our tight-knit team of 8 is committed to providing an outstanding onboarding experience for our customers. Additionally, you will have opportunities to partner with Product teams to ensure the long-term scalability of our onboarding processes.Key ResponsibilitiesAs an Onboarding Manager, you will:Identify customer objectives, priorities, systems, and implementation plans.Coordinate project timelines, scope, resources, and integration requirements.Configure Pleo for users to ensure optimal use of the platform.

Join FINN, an independent platform revolutionizing car subscriptions across over 30 brands. With just a few clicks, subscribers can have a car delivered to their doorstep, experiencing a hassle-free service that includes insurance, financing, registration, taxes, and maintenance. FINN is committed to supporting certified climate protection projects, effectively compensating the CO2 footprint of every vehicle, from production to each driven kilometer. Founded in 2019 in Munich, our mission is to positively impact individuals, businesses, and the planet through seamless mobility.For more information, visit: www.finn.com Your Role As a Minijobber in the Customer Experience department at FINN Stations, you will play a pivotal role in establishing and managing our physical FINN Station in Munich, where customers can pick up and return their FINN vehicles. This entrepreneurial role requires hands-on involvement in daily operations, actively shaping processes, and collaboratively developing a long-term vision for the customer experience on-site. You will contribute to creating an exciting and scalable customer journey for one of FINN's most innovative concepts.

Join FINN, the leading independent platform for car subscriptions from over 30 brands. With just a few clicks, customers can subscribe to a car, which will be delivered right to their doorstep within days. FINN provides a comprehensive service covering insurance, financing, registration, taxes, and maintenance. Moreover, we actively support certified climate protection projects to offset the CO2 footprint of every vehicle, ensuring sustainable mobility from production to every driven kilometer. Founded in Munich in 2019, our mission is to create a positive impact on individuals, companies, and the planet through hassle-free mobility.For more information, visit us at www.finn.com Your Role As a Working Student in the Customer Experience department at FINN Station, you will play a crucial role in establishing and managing our physical FINN Station in Berlin, where customers can pick up and return their FINN vehicles. This hands-on role will allow you to engage directly in daily operations, actively shape processes, and collaborate with the team to develop a long-term vision for the customer experience on-site. Your contributions will help create an exciting and scalable customer journey for one of FINN's most innovative concepts.

We are seeking a dynamic and experienced Senior Digital Experience Manager to join our innovative team in Berlin. In this critical role, you will be responsible for shaping and enhancing the digital experience for our users. You will leverage data-driven insights to develop strategies that optimize user engagement and drive satisfaction across our digital platforms.Your expertise in digital marketing, user experience design, and analytics will be essential as you collaborate with cross-functional teams to create impactful digital solutions. If you are passionate about delivering exceptional digital experiences and have a proven track record in managing digital projects, we would love to meet you.

Join GetYourGuide as a Senior AI Enablement Engineer, where you will leverage your expertise in artificial intelligence to enhance our product offerings. In this pivotal role, you will collaborate with cross-functional teams, driving the integration of AI technologies into our platforms, ultimately enhancing user experience and operational efficiency.Your contributions will shape the future of travel experiences, directly impacting how customers interact with our services. If you are passionate about AI and ready to make a significant impact in a dynamic environment, we want to hear from you!

Almedia is looking for a VIP Experience Specialist in Berlin to support and delight its most valued clients. This role centers on building strong relationships and ensuring each interaction leaves a lasting impression. What you will do Manage and nurture relationships with VIP clients, acting as a primary point of contact. Organize and coordinate exclusive events tailored to client interests. Work closely with different teams to improve and personalize service offerings. What we look for Strong passion for customer service and hospitality. Ability to personalize experiences to exceed client expectations. Excellent communication and relationship-building skills. This position offers the chance to represent Almedia’s brand and make a real impact on client satisfaction through thoughtful, memorable experiences.

Andercore operates an AI-driven trade platform that connects verified suppliers in Asia, Europe, and the GCC region with buyers in infrastructure, energy, and construction materials. The platform automates the full lifecycle of materials trade, covering procurement, pricing, inventory, logistics, and financing. This approach replaces manual processes with real-time orchestration, offering buyers instant quotes, reliable availability, and predictable deliveries. Suppliers benefit from accurate forecasting, strong demand management, and integration with cross-border fulfillment networks. The company partners with major brands to enable both dropship and cross-dock fulfillment for large-scale transactions, aiming to turn global supply chains into consistent, software-like workflows. With operations in six international markets and a team of over 80 professionals based in Berlin and Asia, Andercore has achieved triple-digit-million GMV and is rapidly moving toward profitability. The company recently secured $40 million in Series B funding from Atomico, Project A, and Invent Capital, with institutional support from Commerzbank and KfW. Role overview The Chief of Staff for Strategy & AI Enablement will work closely with the CEO and board, focusing on company building and operational excellence. This position sits at the center of Andercore's operations, shaping strategy, execution, finance, and cross-functional initiatives. The role is not product-focused, but instead centers on improving how the company operates at every level. What you will do Partner with the CEO to influence decision-making and drive execution across all departments. Prioritize key initiatives and ensure alignment from the executive team to individual contributors. Enhance company efficiency, agility, and intelligence on a daily basis. Collaborate with the board and leadership to support strategic planning and operational improvements. Requirements Experience in strategy, operations, finance, or a related field at a high-growth company or startup. Ability to work closely with executive leadership and manage cross-functional projects. Strong organizational skills and a focus on driving company-wide impact.