Customer Success Manager at Cosuno | Berlin

Cosuno's subcontractor segment is experiencing rapid growth, and to ensure sustainable success, we are establishing a dedicated Customer Success structure tailored to this market. As a Customer Success Manager, you will be among the pioneers shaping this area and influencing its long-term strategic direction.Your role involves guiding our subcontractors post…

Role Overview Cosuno is looking for a Customer Support Agent to join the team in Berlin (hybrid). This role serves as the main point of contact for users, translating technical questions into practical answers and helping customers get the most from the Cosuno platform. The position combines direct customer support with a key role in shaping internal processes by sharing insights from customer interactions. What You Will Do Omnichannel Support: Handle customer inquiries across email, phone, and chat. Respond quickly and clearly, aiming for solutions that last. Platform Guidance: Share product knowledge and help customers onboard smoothly. Make sure users understand features and can use the platform effectively. Documentation & Knowledge Base: Record all customer interactions in Salesforce. Help update and expand the internal knowledge base to support scalable service. Team Collaboration: Act as a link between customers, Sales, and Product teams. Gather feedback and spot opportunities to improve Cosuno’s software. Process Improvement: Suggest and help implement new ideas to make the support team more efficient and effective. What We Look For Experience: Previous work in customer service, ideally with digital products or platforms.

Your MissionAs the AI Automation Engineer at Cosuno, you will spearhead our efforts to enhance operational efficiency. Your expertise in our automation stack will enable you to collaborate with various teams across the organization to identify, design, and implement AI-driven workflows that revolutionize their processes. Instead of developing proprietary models from scratch, you will utilize cutting-edge existing models and reasoning chains to address critical business challenges.Working alongside the product team, you will engage closely with the CEO and CTO to ensure that all automation solutions are technically robust and aligned with our core infrastructure. This role is execution-focused, with success defined by the speed and reliability of the modular automation platform you develop.Key ResponsibilitiesDiscovery & Prioritization: Collaborate with Finance, Sales, Operations, and Product teams to uncover high-return automation opportunities and assess them based on their business impact versus technical feasibility.Workflow Engineering: Architect, prototype, and implement comprehensive AI workflows by developing our orchestration stack (e.g., n8n, Vector Databases) and integrating various endpoints via APIs to establish a universal memory for Cosuno.Scaling & Modularity: Create solutions that are modular and adaptable across departments, avoiding redundancy for new requests.Enablement & Governance: Set AI guardrails while empowering AI advocates in other departments to utilize the automations effectively.Monitoring & Optimization: Define and monitor success metrics (ROI, time savings, reliability) to guarantee that our automations continuously provide value.

Role Overview Cosuno is looking for a Senior AI Engineer to join the AI team, working from Berlin or remotely. This role focuses on building and refining the intelligent systems that drive Cosuno’s platform for the construction industry. What You Will Do AI Agent Development: Design and improve intelligent agent systems that handle the complex tendering process using multi-step reasoning. End-to-End Product Integration: Own feature delivery across the stack, from model and API to the TypeScript front-end, making sure new capabilities fit smoothly into the web application. Ranking, Search, and Retrieval: Improve systems for subcontractor matching and marketplace search, focusing on ranking and retrieval performance. Price Prediction: Enhance models that estimate fair pricing for construction projects, helping users evaluate bids and make procurement decisions. Experimentation and Evaluation: Run offline evaluations, set up A/B tests, and use metrics to guide iterative improvements. Cross-Team Collaboration: Work closely with Product, Engineering, and Data teams to turn business challenges into meaningful ML and AI solutions. Production ML and AI Maintenance: Monitor, alert, and continuously improve all deployed machine learning and AI systems.

Role Overview cosuno is looking for a Senior Product Manager to help guide the direction of its product portfolio. This role works closely with teams across the company to set product vision and strategy. The Senior Product Manager ensures that development stays aligned with customer needs and steers products from initial idea through to launch. Location This position is based in Berlin or can be performed remotely.

Role Overview As a Senior Customer Success Manager at cosuno in Berlin (hybrid), the focus centers on guiding customers in the construction industry through digital transformation. This position involves more than platform support: it calls for trusted advisory at the executive level. The work combines process consulting, change management, and multi-stakeholder coordination to help organizations modernize their workflows and establish lasting digital practices. What You Will Do Manage a portfolio of strategic key accounts, collaborating closely with management to shape and advance digital transformation in procurement processes. Develop tailored success plans that address broader organizational strategy, not just tool adoption. Oversee complex stakeholder management, mediating between groups from procurement and project management up to executive leadership. Act as a strategic process consultant: analyze current structures and help migrate traditional workflows into efficient digital processes. Lead comprehensive change management initiatives, anticipate resistance, and help embed a sustainable digital culture within client organizations. Safeguard long-term business value by conducting in-depth reviews, proactively identifying churn risks and upsell opportunities, and driving account growth. Mentor team members, sharing expertise in advising complex organizations and contributing to the ongoing development of customer success standards. What We Look For Extensive experience managing strategic enterprise clients in SaaS or management consulting.

Join our dynamic team as a Customer Success Manager at Stripe in Berlin. In this pivotal role, you will be responsible for ensuring our clients achieve their goals and maximize the value of our platform. You will work closely with customers to understand their needs, provide tailored solutions, and drive customer satisfaction.

At Moss, we empower finance professionals to streamline their operations and make visionary decisions.Our unique team and culture are driven by impact and growth, encouraging each member to pursue excellence and continuous learning. Recognized by Sifted’s Rising 100 and LinkedIn's Top Startups, we are dedicated to advancing your career and ensuring the long-term success of Moss.Join our Customer Success team, where your focus will be on driving revenue growth through proactive customer interactions. Utilizing data insights, you will identify upsell opportunities and address churn risks. Your strategic insights and comprehensive product knowledge will be vital in assisting customers to derive maximum value from our offerings and ensuring their success.Your responsibilitiesHere’s what a typical day might look like:Enhance customer engagement - By developing and nurturing scalable, value-driven relationships, you will gain an in-depth understanding of your clients' financial objectives. You will guide and consult them to boost their engagement and activate all spend management features.Identify upsell opportunities - Your thorough understanding of both the product and customer needs will allow you to pinpoint new business opportunities and product optimization initiatives that enhance value for existing clients.Evaluate performance and provide insights - By utilizing specific KPIs, you will aim to achieve and monitor revenue trajectories through key metrics such as spend engagement, SaaS uplift, and renewals.Serve as a product ambassador - Collaborating with internal stakeholders, you will gather and communicate client feedback while advising on current and future product features.Strive for process excellence - You will focus on continuous improvement, crafting and enhancing the client journey touchpoints that increase customer satisfaction and encourage long-term retention.About youWe are looking for someone who is passionate about customer success and thrives in a dynamic environment.

Your MissionJoin our dynamic Engineering team as a Senior Full Stack Developer, where you will not only craft code but also tackle intricate challenges and take ownership of features from inception to deployment. Your contributions will directly influence a product that empowers thousands of construction professionals to shape the world around us.In your initial months, you will:Create and implement innovative AI features, including our newly launched AI agent for editing Bill of Quantities (BoQs) and automated AI bidder recommendations.Work collaboratively with product managers and designers to refine the user experience and set the technical direction of our core offerings.Design and construct modular packages and services within our monorepo to enhance the structure and maintainability of our codebase.Our Engineering CultureAt cosuno, we cultivate a calm, collaborative, and productive engineering atmosphere. We empower our engineers with the autonomy to excel in their work. Our development philosophy includes:Agile & Fast-Paced: We practice trunk-based development and implement daily releases to deliver value quickly to our users.Quality by Default: A thorough Cypress end-to-end testing suite and strict adherence to typing, linting, and formatting standards ensure our codebase remains clean and maintainable.DevOps Mindset: Our efficient CI/CD pipeline deploys to AWS using Kubernetes, with infrastructure managed as code via Terraform.Collaboration & Transparency: We prioritize open dialogue, constructive code reviews, and a culture where the best idea prevails, regardless of its source.Your ProfileWe seek a passionate and experienced engineer eager to build exceptional products. You will thrive in this role if you possess:Extensive professional experience in developing, deploying, and maintaining complex web applications using TypeScript.In-depth knowledge of Node.js for backend development and strong proficiency in React for frontend tasks.A practical problem-solving mindset with a high sense of ownership, comfortable driving projects independently.Experience in collaborative, agile product teams.Excellent communication skills in English.Bonus Points For:Experience with cloud services, DevOps practices, or machine learning frameworks.

About 8returns8returns is an innovative SaaS company revolutionizing the returns process in e-commerce. We empower online retailers to create simpler, more sustainable, and customer-friendly return processes.About the RoleAs a Customer Success Manager, you will serve as the vital link between our clients and our product. Your mission is to actively shape the customer journey from onboarding to renewal, delivering measurable value to our clients and fostering long-term partnerships.ResponsibilitiesOnboarding & Enablement: Guide new clients through implementation and ensure they effectively utilize the platform.AI Potential: Collaborate with our team to identify how AI can be leveraged to resolve customer inquiries faster, automate feedback analysis, and enhance customer experiences.Adoption & Value Creation: Build strong relationships, provide strategic advice, and ensure clients continuously derive value from 8returns.Success Measurement: Monitor health scores, usage metrics, and KPIs to ensure customer satisfaction and retention.Renewal & Expansion: Proactively identify upselling and cross-selling opportunities and collaborate with sales on expansion strategies.Churn Prevention: Develop initiatives to detect risks early and prevent cancellations.Voice of the Customer: Systematically gather customer feedback and work closely with product teams to continuously enhance the platform.RequirementsAt least 2-3 years of experience in Customer Success, Account Management, or Consulting, ideally within a B2B SaaS environment.Customer-oriented mindset with the ability to translate client business goals into value through our solutions.Strong communication and presentation skills in both German and English.Proficient with CRM and Customer Success tools (e.g., Attio, HubSpot, Intercom, Zendesk, Delighted).Structured, self-driven work ethic with a passion for proactively solving problems.Fluent communication skills in German and English.

WalkMe, a subsidiary of SAP, has pioneered the Digital Adoption Platform (DAP), empowering business leaders to fully leverage technology in today's intricate digital landscape. By utilizing WalkMe's features—guidance, engagement, insights, and automation—organizations enhance efficiency, executives gain deeper visibility into digital utilization, and businesses maximize their digital resources, driving successful digital transformation.The alliance between SAP and WalkMe is a game-changer in the digital transformation journey, allowing organizations to unlock SAP's powerful ERP solutions while simultaneously enhancing user experience and productivity through WalkMe's user-friendly digital adoption platform.This role is with SAP, providing support to WalkMe.*Fluency in both German and English is required for candidates.*We are seeking a Customer Success Manager who possesses commercial acumen and a technical curiosity about our product and its impact on clients, to elevate digital adoption and WalkMe's presence to new heights.In your role as a Customer Success Manager, you will act as a trusted advisor to a portfolio of approximately 10 Fortune 1000 WalkMe customers, assisting them in achieving the utmost value from the WalkMe platform. You will gain insights into your clients' digital adoption objectives and recommend tailored technology solutions to help them maximize our product's potential and surpass their goals. You will report directly to the Manager of Customer Success.

Role Overview praxipal is hiring a Customer Success Manager in Berlin. This role centers on helping clients get the most value from praxipal’s solutions. The Customer Success Manager builds strong relationships, listens to client needs, and ensures clients receive attentive support. What You Will Do Develop and maintain trusted relationships with clients Understand client goals and challenges to guide solution adoption Proactively spot areas for improvement and help clients achieve success Work closely with teams across praxipal to deliver excellent service Support company growth by helping retain satisfied clients Collaboration This position works with multiple departments to ensure clients always receive prompt, helpful service. The Customer Success Manager’s insights help shape how praxipal supports its clients and grows its business.

At GALVANY, we are committed to making climate-neutral living a reality for everyone. Our focus is on implementing practical, smart solutions by making heat pumps, battery storage, and smart metering accessible, reliable, and affordable.We are a profitable Greentech startup, driven by the belief that sustainable impact and long-term growth are only possible through a healthy business model. With a focus on customer benefit, clarity, and responsibility, we provide high-quality heating solutions in a work environment where individuals take responsibility and create sustainable value.As a Customer Success Specialist, you will be one of the first voices our customers hear. You will ensure clarity, reliability, and a professional first impression, making sure our customers feel supported at all times. You will closely collaborate with our Sales, Marketing, and Technical teams, significantly contributing to customer satisfaction.

Join Our Mission at Doctolib!Together, we are shaping the future of healthcare—making it digital, accessible, and better for everyone. As a Customer Success Specialist (m/f/d), you will be a subject matter expert in your team, significantly contributing to the success of your client portfolio with your knowledge. You will develop compelling business arguments, support your team in challenging situations, and continuously optimize processes and methods for even better results and more satisfied clients.Your dedication helps healthcare professionals ease their daily tasks so they can focus on what truly matters: providing the best care for their patients. Your Responsibilities:Be a Subject Matter Expert: Bring in-depth commercial and technical expertise to actively support achieving the goals of your client portfolio.Manage Key Accounts: Apply proven methods for key account management, including regular business meetings, strategic planning, and tailored support concepts.Drive Revenue Growth: Conduct contract expansions, articulate client benefits, and assist with commercial implementation.Coach and Empower Team Members: Share best practices and provide methodological support in demanding client and contract situations.Enhance Work Processes: Identify improvement potentials, implement them, and thus increase the effectiveness and scalability of customer support.Collaborate Across Departments: Work with relevant stakeholders to address recurring issues and continuously improve overall customer care. Your ProfileA quick note: If you feel that your skills fit this job description even if you don't meet every single requirement, we encourage you to apply!To join our team, you should have:

Quick Overview - We are pioneering AI-driven healthcare professionals for tomorrow. Our AI receptionist, Luna, is already automating patient communication in medical practices. As a leader in orthodontics and backed by significant funding, we are now expanding into other medical fields, and you will be at the forefront of this journey. In your role as a Customer Success Manager, you'll set new standards for modern customer support and development, managing the end-to-end experience of our clients and proactively guiding them towards success with our product.Why Choose praxipal?The shortage of skilled professionals is the biggest challenge facing our healthcare system. Every year, tens of thousands of positions remain unfilled, and demographic changes exacerbate this issue. Medical practices rely on our AI receptionist, Luna, to alleviate staff burdens and ensure accessible care for all. We are experiencing record growth and have recently completed a $6.7 million seed funding round with HV Capital - and we are just getting started.We are a tech-driven company that intentionally focuses on a small, highly skilled team. What defines us is the pace and intensity of our work, but equally important is our collaborative spirit. That’s why we come to the office every day: to share ideas, learn from one another, and grow together. You will work closely with team members including Julius, Lisa, and Daniel.What We Are Looking For1-3 years of experience in Customer Success, overseeing the complete customer lifecycle from onboarding to renewalExcellent organizational skills with a strong commitment to quality and attention to detailClear, persuasive, and empathetic communication skills – both written and verbalData-driven mindset: Making decisions based on metrics and analyses while proactively managing customer successExperience with CRM systems (e.g., HubSpot) as well as reporting and analytical toolsNative-level proficiency in GermanYour RoleIn summary: You will support practices in the implementation of our AI receptionist, Luna, ensuring successful usage and driving the...

Your MissionLead the comprehensive product design process, tackling well-defined challenges in partnership with the Product Team — from initial concept and prototype testing to delivering polished visual designs ready for launch.Collaborate closely with our current Product Designer to refine our design language and ensure a seamless user experience across the platform.Engage directly with our product and engineering teams to pinpoint high-impact UX opportunities and implement efficient, technically feasible solutions.Transform ideas into high-fidelity designs while upholding and enhancing our scalable design system in Figma.Create clear and engaging UI copy that guides users through the product experience.Your ProfileMust-Have Qualifications:3–5 years of experience as a Product Designer within a reputable B2B SaaS company or a rapidly growing SaaS startup.Demonstrated ability to design intricate, desktop-first B2B web applications from end to end, with a portfolio showcasing your process from problem identification to interaction design and handoff.Strong product mindset: adept at crafting practical “80/20” solutions that balance user needs, technical limitations, and business objectives.Expert-level proficiency in Figma, with experience collaborating with fellow designers in shared environments, including component libraries and design systems.Self-motivated and results-driven, capable of working autonomously while clearly communicating trade-offs and limitations.Fluent in German and English.Nice-to-Have Qualifications:Experience with AI-assisted coding tools (such as Claude code, cursor, etc.) to develop realistic, functional prototypes.Basic knowledge of HTML/CSS to implement minor enhancements to the product or website independently.Experience in UX copywriting.Why Join UsContribute to a product that addresses real-world challenges in the construction industry and witness the impact of your work on actual users.Join a diverse, collaborative, and open-minded team where your ideas are truly valued.

doinstruct supports organizations as they onboard and empower their teams with scalable technology. As growth continues across the DACH region and internationally, the team is hiring a Senior Customer Success Manager (f/m/d) based in Berlin. This role centers on building and maintaining relationships with key enterprise clients, especially those navigating digital transformation. Role overview The Senior Customer Success Manager will take ownership of a portfolio of corporate and large accounts. The focus is on guiding clients through onboarding, adoption, renewal, and upsell stages. The position emphasizes long-term value, strong client retention, and supporting sectors undergoing digital change. What you will do Manage corporate and enterprise client accounts from onboarding through renewal and expansion. Serve as the main contact for assigned accounts, driving adoption and retention with a focus on Net Revenue Retention (NRR). Lead custom Proof of Concepts (PoCs) for complex clients, collaborating with Sales to improve deal outcomes and set up long-term partnerships. Create structured Success Plans that align client objectives with doinstruct’s product capabilities. Analyze adoption and usage data to inform client strategy and identify opportunities for expansion. Work closely with Account Executives throughout the sales and post-sale process, and coordinate with Product, Support, and Marketing teams as needed. Gather and share client feedback with the product team, and help refine onboarding and lifecycle strategies for large accounts. Build strong executive and operational relationships with mid-sized and enterprise clients, primarily in the DACH region with some international scope. Requirements 2–5 years of experience in Customer Success, Account Management, or SaaS Consulting, ideally handling enterprise or complex accounts. Background in growth-stage SaaS (Series A–C), preferably serving industrial or less tech-focused sectors. Experience partnering with Account Executives in commercial settings. Strong orientation toward outcomes, with the ability to set goals, track metrics, and articulate business impact. Skilled in value storytelling, interpreting adoption data, and participating in commercial discussions. Location: Berlin

About Peec AIPeec AI is an innovative startup located in Berlin, specializing in cutting-edge analytics and intelligence tools tailored for today's SEO and growth teams. As AI transforms the landscape of online information discovery, businesses require new methodologies to assess their visibility, performance, and potential growth avenues. Peec AI empowers teams to monitor their presence across AI search platforms, evaluate performance metrics, and identify opportunities to enhance their organic visibility amidst a rapidly evolving search environment.About the RoleWe are seeking a Customer Success Manager (SEO) who can navigate our clients through the evolving landscape of AI-driven search. In this pivotal role, you will engage directly with prominent brands and agencies, facilitating client onboarding and providing expert guidance on maximizing their visibility across search engines, AI assistants, and emerging generative platforms. You will leverage your extensive SEO knowledge in a consultative capacity, conducting thorough analyses of websites and search performance, leading strategic advisory sessions, and translating business aspirations into effective organic growth strategies. Collaboration with Sales, Growth, and Product teams will be essential as you help refine customer enablement initiatives and establish best practices for excelling in AI-enhanced search.Your ResponsibilitiesOnboard and empower new key clients, educating them on leveraging Peec AI for superior rankings in AI search.Evaluate clients' websites, content, and search performance to uncover AI-search-related opportunities across various platforms.Conduct advisory sessions with leading brands and agencies, translating their growth and brand objectives into actionable strategies and roadmaps.Work closely with Sales, Growth, and Product teams to enhance activation journeys and develop impactful case studies.Advise mid-sized and enterprise clients on GEO-related topics, from overarching strategy to practical implementation.

In der Position des Sales Development Representative bist du der erste Ansprechpartner für unsere potenziellen Neukunden und spielst eine entscheidende Rolle beim Aufbau von langfristigen Geschäftsbeziehungen. Deine Fähigkeit, das Potential eines Interessenten zu erkennen, ist entscheidend für den Erfolg unseres Teams.Zielgerichtete Akquise: Identifikation und Ansprache potenzieller Kunden und Entscheidungsträger.Bedarfsanalyse: Kontaktaufnahme mit Leads zur Bewertung ihrer Bedürfnisse und Einstufung als qualifizierte Verkaufschancen.Erstkontakt: Durchführung von Kaltakquise durch Telefonate und E-Mails, um cosuno vorzustellen und Interesse zu wecken.Beziehungsmanagement: Aufbau und Pflege von Kontakten zu potenziellen Kunden, um langfristiges Vertrauen zu etablieren.Terminmanagement: Planung und Koordination von Meetings oder Demos für das Account Executive-Team.Pipeline-Management: Dokumentation und Pflege der Interessenten in Salesforce.

Role Overview insiderone is hiring a Customer Success Manager for the DACH region, based in Berlin. This role centers on building trusted relationships with clients and helping them get the most from insiderone's solutions. The Customer Success Manager serves as the main contact for customers, guiding them through onboarding and ongoing use of the platform. What You Will Do Act as the primary contact for clients in the DACH region. Guide customers through implementation and ensure their goals are met. Build and maintain strong relationships with key stakeholders. Conduct regular check-ins to monitor progress and satisfaction. Identify and pursue opportunities for upselling and cross-selling. Work closely with product and support teams to ensure a smooth customer experience. Location This position is based in Berlin, Germany and focuses on customers in the DACH region.