Customer Success Manager DACH (m/f/x)

About Plan APlan A, a subsidiary of Diginex Ltd, stands at the forefront of corporate carbon accounting and decarbonisation software in Europe. We empower organizations to transform emissions intelligence into tangible financial performance. Our innovative, AI-driven, TÜV-certified platform, alongside our expert support, streamlines emissions accounting, tar…

Role Overview insiderone is hiring a Customer Success Manager for the DACH region, based in Berlin. This role centers on building trusted relationships with clients and helping them get the most from insiderone's solutions. The Customer Success Manager serves as the main contact for customers, guiding them through onboarding and ongoing use of the platform. What You Will Do Act as the primary contact for clients in the DACH region. Guide customers through implementation and ensure their goals are met. Build and maintain strong relationships with key stakeholders. Conduct regular check-ins to monitor progress and satisfaction. Identify and pursue opportunities for upselling and cross-selling. Work closely with product and support teams to ensure a smooth customer experience. Location This position is based in Berlin, Germany and focuses on customers in the DACH region.

Join Mollie as a Customer Success Manager for the DACH region, where you'll play a pivotal role in enhancing customer satisfaction and driving retention. You will collaborate closely with clients to understand their needs and ensure they derive maximum value from our payment solutions. Your expertise will help guide customers through onboarding and foster strong relationships that promote long-term loyalty.

At Insider One, we are thrilled to present an exciting opportunity for a Customer Success Manager specializing in the DACH region. If you are passionate about driving customer satisfaction and fostering strong relationships, we want to hear from you!About UsInsider One stands as the premier platform that consolidates all essential tools for marketing and customer engagement teams, propelling them to unlock their full potential and attain remarkable success. Our journey began with a handful of desks and a powerful vision: to democratize access to cutting-edge technologies and emerging marketing channels for professionals worldwide. Today, our vibrant team of over 1,500 members from more than 50 nationalities operates across 30 offices, driven by our commitment to innovation.Powered by a robust Customer Data Platform (CDP) and advanced AI, Insider One integrates data, personalized experiences, and journey orchestration across an extensive array of channels, including WhatsApp, SMS, Email, Web, App, and Site Search. Recently, we reached a significant milestone with a $500M Series E funding round led by General Atlantic, supported by esteemed investors like Sequoia Capital and QIA. Trusted by over 2,000 clients, from ambitious startups to renowned Fortune 500 companies such as Samsung and Nike, we are recognized as a leader in our industry.We take pride in being one of the few woman-founded and women-led B2B SaaS unicorns globally, consistently earning accolades from analysts and customers alike. Join us in our mission to redefine marketing and customer engagement!

About the Opportunity As a Senior Customer Success Manager for the DACH region (f/m/d), you will engage directly with Contentful customers throughout the EMEA region, ensuring they receive maximum value from our platform and an exceptional customer experience as their trusted advisor. Your role will be pivotal in helping customers meet both their technical and business objectives while driving retention and growth for Contentful. Collaborating closely with our sales, partner relations, and professional services teams, you will amplify customer feedback within our product and customer success teams. What to Expect? Develop and nurture relationships across a diverse portfolio, managing approximately 20-30 enterprise accounts as a trusted advisor. Guide new customers to align and achieve their value expectations from the outset. Evaluate and communicate customer priorities with Contentful, capturing key performance indicators and outcomes through a structured path to success. Enhance product adoption, customer satisfaction, and overall customer health metrics. Conduct impactful and consistent customer business reviews tailored to the customer’s specific business goals. Identify and proactively address risks within your portfolio. Lead renewal discussions to successfully close deals with Contentful’s most significant and strategic clients. Negotiate pricing and contract terms confidently with procurement teams from Fortune 20 companies. Ensure timely renewals and provide accurate forecasts to leadership on a weekly basis. Create and implement customer close plans for renewals. Translate customer insights into actionable recommendations for our product and go-to-market teams, following up on progress and collaboration with product managers. Willingness to travel approximately 25% annually for onsite customer meetings. What You Need to Succeed? A college or university degree is strongly preferred. 7+ years of experience in customer-facing roles, specifically in renewals management, customer success management, or key account management. Exceptional verbal and written communication skills in both English and German. Proven track record of meeting or exceeding sales or performance targets. Strategic thinking ability regarding customer goals and independently driving renewal and expansion opportunities. Strong negotiation skills and a proactive approach to managing customer relationships.

At Famly, our mission is to give children the best possible start in life by supporting everyone who plays a vital role in their development. Since 2013, we have been creating a comprehensive digital solution that streamlines daycare operations, making everyday tasks easier for educators, families, and children.Today, we are a team of over 180 professionals dedicated to achieving two primary goals for our 7000+ clients:Providing children with a wonderful start in life.Facilitating communication and work for educators and families.We are currently seeking a dedicated individual to join our Berlin team as the Head of Customer Success for the DACH region. In this role, you will be instrumental in revolutionizing the childcare industry and enhancing the quality of life for children, families, and caregivers.Your responsibilities will encompass team leadership, account management, and strategic development. You will lead the Customer Success Team, which manages relationships from small clients to key accounts, and you will report directly to the DACH Country Manager, who oversees the entire region. Close collaboration between you and the Country Manager will be essential for our market success. Your Responsibilities: Strategic Influence & LeadershipAs our Head of Customer Success, you will oversee the customer journey, ensuring that every client maximizes the value they receive from Famly.Team Leadership & DevelopmentYou will lead and inspire a team of 5, including Key Account Managers, Customer Success Managers, and Onboarding Specialists.You will create scalable structures, processes, and standards that make success measurable.You will foster team development through coaching, clear feedback, and ambitious goals.Strategy & Operational ExcellenceYou will develop and execute our Customer Success strategy focused on NRR growth, high customer satisfaction (NPS), and customer retention.You will strategically optimize onboarding processes to significantly reduce time to value, ensuring our clients experience swift and effective implementation.

Join Our Mission at Doctolib! Be a part of reshaping the future of healthcare—making it digital, accessible, and better for everyone. As a Customer Success Manager (m/f/x), you will take ownership of a defined customer portfolio, significantly contributing to our clients' long-term satisfaction, optimal product usage, and collaborative growth. You will build trustful relationships, identify potential, and actively support your clients in deriving maximum value from our solutions. Your commitment will ease the daily routines of healthcare professionals, allowing them to focus on what truly matters: providing the best possible care for their patients. Your Responsibilities: Manage Your Customer Portfolio: Take responsibility for a defined portfolio, ensuring key objectives are met—customer satisfaction, product usage, customer retention, and growth.Build Strong Customer Relationships: Conduct structured discussions with your clients, collaboratively setting goals, overseeing implementation, and ensuring they extract maximum benefits from our solutions.Enhance Satisfaction and Product Usage: Identify usage potential among your clients, coordinate suitable actions, and guide execution with your team.Spot and Execute Growth Opportunities: Identify possibilities for contract expansions, renewals, and customer re-engagement, managing these key touchpoints closely with your team.Provide Structured Customer Feedback: Relay critical feedback and systemic issues to relevant internal departments, contributing to continuous improvement of customer experiences.

Are you enthusiastic about renewable energy?Do you excel in dynamic, dedicated, and mission-driven environments? If you're eager to leverage your expertise to cultivate a sustainable customer base and make a positive impact on the world, we want to hear from you! Note: C2-level proficiency in German is required for this position.Your Responsibilities Lead customer success and drive revenue growth across your portfolio, which includes solar & heat pump installers as well as utility companies. Oversee customer onboarding as a trusted product expert and business partner, ensuring customers implement Reonic effectively. Collaborate cross-functionally with Support, Product Management, and Engineering to boost adoption, enhance usage, and discover market opportunities. Continuously enhance the customer experience while refining and improving our processes. Drive Net Revenue Retention (NRR) by identifying opportunities to expand, renew, and strengthen customer relationships. Strategically plan and execute projects that promote Reonic's growth and innovation.Your Profile Proven experience in B2B SaaS customer service or success, especially in customer-facing roles. Background in a high-growth startup environment. A resilient and driven individual who enjoys challenges and is passionate about helping customers realize long-term value. Technical expertise, such as a degree in engineering or from a top-tier business school. Exceptional communication skills in both German and English.Why Join Our Team? Be part of one of Germany's fastest-growing VC-backed startups, serving over 2000 satisfied B2B customers. Opportunities for professional development and growth.

About M-FilesM-Files is a pioneering company in Context-First Document Management, revolutionizing organizational workflows by ensuring that every document is instantly interpreted within its relevant context. Utilizing our distinctive Enterprise Knowledge Graph alongside Aino, our reliable AI orchestration layer, we empower businesses to minimize operational barriers, enhance productivity, and establish AI-ready infrastructures for the future. With over 6,000 clients worldwide, M-Files is reshaping how organizations collaborate, automate processes, and scale operations in the age of AI. Discover more at www.m-files.comYour MissionIn the role of Growth Marketing Manager for Germany & Austria, you will take charge of pipeline generation, regional activation, and the growth strategy across this key market. Collaborating closely with regional Sales Development Representatives (SDRs), Business Development Representatives (BDRs), Sales Leaders, and Account Executives (AEs), you will design, implement, and refine initiatives that produce high-quality leads and revenue growth.This highly collaborative position is commercially focused, playing a crucial role in achieving regional success. As a strategic partner to the sales team, you will ensure marketing efforts are not only driving demand but also actively facilitating pipeline advancement, deal acceleration, and revenue results.Key Responsibilities:Lead regional demand generation efforts in collaboration with Sales, SDRs, BDRs, and a designated regional digital marketing agency to develop and scale programs that consistently yield high-quality leads.Localize and tailor global marketing campaigns, messaging, and assets to ensure they resonate strongly and perform effectively in the DACH market.Manage a regional digital marketing agency, overseeing the successful execution of paid search and social media initiatives that enhance brand visibility, generate quality leads, and drive revenue.Support strategic partners in Germany and Austria alongside Partner Marketing Managers, planning and executing co-marketing initiatives that accelerate partner-contributed pipeline.Create targeted outreach and follow-up strategies with SDRs to increase conversion rates from leads to qualified opportunities.Assist Sales Leaders and AEs with insights, customized content, micro-campaigns, and account-specific marketing tactics to progress active deals.Deliver data-driven regional reporting on performance metrics, identifying successful strategies and areas for investment to maximize pipeline and revenue.Enhance brand visibility in the region by coordinating local content creation, customer testimonials, and in-market communications.Oversee the planning, budgeting, and execution of significant regional events (Trade shows, etc.) to bolster M-Files’ presence.

About SharpistSharpist is a dynamic start-up dedicated to revolutionizing the ed-tech landscape by providing measurable business results through customized digital solutions centered around 1:1 coaching.As the premier choice for sustainable leadership development in Europe, we advocate for personalized learning as a fundamental right accessible to all. Our approach uniquely aligns individual employee needs with the scalability demands of global organizations.We thrive on exceptional user engagement powered by direct human interaction with coaches, complemented by a personalized digital learning journey that makes personal growth transparent, measurable, and enjoyable. What You Will Do at SharpistAs an Enterprise Relationship Manager (f/m/x), you will significantly influence how organizations train and develop the next generation of employees worldwide. Your contributions will be pivotal in shaping our go-to-market strategy, focusing primarily on expanding key accounts. You will support client strategic initiatives and employee development by leveraging Sharpist’s innovative digital coaching model, enhanced by a powerful learner experience through our Sharpist app. This means collaborating with some of the most exciting brands in the DACH region and globally, including industry leaders like IKEA, LVMH, and GetYourGuide.In this role, you will serve as the primary point of contact for clients, adeptly managing requests as needed. Your responsibilities will span across 1. Account Management and growth (70%) and 2. Project management and coordination to ensure exceptional customer satisfaction (30%). You will excel in forecast accuracy and follow-up skills, ensuring that nothing slips through the cracks. Utilize your business acumen and consultative approach to identify opportunities where our digital coaching solutions can empower clients to achieve their objectives!Within Your First Month, You Will…Complete a successful onboarding process and familiarize yourself with your colleagues and the Sharpist ecosystem.

At voize, we believe that empowering frontline workers with time is the ultimate gift. Too often, administrative duties detract from what truly matters: caring for people.Our innovative AI companion is designed to alleviate the burden of administrative tasks, restoring up to 30% of valuable time for nurses. Rather than replacing human efforts, we enhance their capabilities. Currently, over 1,100 care facilities and more than 75,000 nurses trust voize to streamline their daily responsibilities.Our mission is supported by a robust $50M Series A funding round led by Balderton Capital, alongside HV Capital, Y Combinator, and other prominent investors.As a rapidly expanding team, we blend cutting-edge technology with significant social impact. Join us in our mission! Your Mission: Simplifying scale with a human touchAt voize, our Customer Success approach is proactive. We assist customers in achieving success through intelligent and repeatable strategies, ensuring we do not sacrifice judgment or humanity. You will manage a diverse portfolio of mid-market and SME customers, guaranteeing swift, sustainable adoption of voize with tangible results in their caregiving processes.This role suits individuals who appreciate structure and momentum, while recognizing that in healthcare, sound judgment is as crucial as effective processes.If you thrive on refining systems, anticipating needs, and witnessing immediate impacts at scale, we want you! Your Daily Responsibilities - Variety is the NormOversee the complete rollout and success of 30–50 customer accounts.Facilitate adoption through clear protocols, strategic touchpoints, and proactive communication.Make informed decisions regarding standardization and the need for personalized guidance.Monitor customer health, usage metrics, and support tickets to identify potential risks proactively.Simplify and optimize recurring Customer Success workflows to minimize friction at scale.Conduct virtual touchpoints, office hours, and scalable training sessions.Collaborate across teams: Partner closely with Support, Product, and Onboarding to maintain efficient execution.

Join Doctolib as a Working Student in Customer Success at our Berlin location. The Customer Success Team at Doctolib plays a crucial role in ensuring overall customer satisfaction and fostering long-term successful collaborations with small to medium-sized practices. We assist our clients in their daily operations, support them in optimizing their use of our digital solutions, and are always there to help with inquiries or challenges. Our goal is to empower practices to unlock the full potential of Doctolib, shaping the future of healthcare together. Your Responsibilities As a working student, you will assist us in the following areas: You will coordinate internal tasks by distributing incoming requests across the team and ensuring effective communication. You will be in direct contact with our clients—both in writing and over the phone—addressing their concerns, guiding them through structural changes, and proactively informing them about new products or additional services. You will support the team and team leadership in administrative processes, ensuring smooth daily operations. You will actively participate in projects aimed at internal process optimization, assisting in documentation and the preparation of learning materials for the team. During your tenure with us, you will learn: Understanding the establishment of a Customer Success organization and gaining insights into the customer journey within the SaaS environment. How to analyze processes and acquire solid knowledge in handling tickets in the CRM system Salesforce. How to build sustainable customer relationships and secure long-term customer satisfaction.

As a Customer Success Manager (m/f/d) at enpal in Berlin, the focus is on supporting partners as they adopt and use the EFS platform. This position guides partners through onboarding, helps them with daily operations, and ensures that enpal's financing solution becomes a seamless part of their sales process. The role involves addressing operational challenges, identifying opportunities for activation, and building lasting, successful collaborations. Serving as the primary contact for both partners and their customers, the Customer Success Manager drives partner success, process quality, and growth. Close collaboration with Sales, Operations, and Product teams is central, as is providing direct market feedback to help improve enpal's processes, tools, and knowledge base. This role suits individuals who want to take on responsibility, work methodically, and make a tangible difference within a growing team. End Customer & Installer Support Act as the first point of contact for operational questions from installers, their sales teams, and end customers. Handle support requests quickly and systematically, providing reliable assistance in daily business. Prioritize and escalate complex cases as needed, collaborating with internal teams to find sustainable solutions. Processes, Knowledge & Strategy Expand the internal knowledge base by creating support articles, FAQs, and onboarding materials. Document recurring challenges faced by partners and identify areas for process, tool, and collaboration improvements. Share structured feedback from the market to support the ongoing development of products and internal workflows. Help establish a scalable partner success framework with clear standards, thorough documentation, and strong process quality.

Greetings! We appreciate your interest Are you in search of a fresh career opportunity or merely browsing the job market? You've landed in the right spot! As the Director of Account Management, you will spearhead a talented team of Account Managers and Key Account Managers, dedicated to empowering restaurants to streamline and enhance their operations through innovative restaurant technology. ** Please note, this role is based in Berlin, Germany ** Key Responsibilities: Lead and motivate the Account and Key Account Management team to enhance customer retention and growth, ensuring an outstanding customer experience. Oversee the onboarding process for new customers and the management of existing customer relationships on our platform. Collaborate effectively with the Head of Direct Sales to guarantee a seamless transition from the sales process to partnership. Refine and optimize existing processes and tools for customer relationship management. Recruit, coach, and develop a high-performing team of Account Managers. Empower team members to boost platform usage and payment adoption among existing clients. Facilitate clear communication across the sales team, ensuring proper handover of customers and completion of setup checklists. Expand the customer base through strategic up-selling and cross-selling by identifying market opportunities and enhancing team capabilities. Ensure the team consistently meets or exceeds monthly MRR and KPI targets. Analyze sales forecasts, call volumes, and pipelines for both the team and individual performance. Invest in the growth and development of team members for current and future roles. Provide constructive feedback by listening to calls and product demonstrations. Devise innovative strategies to generate additional revenue streams for the Account Management team. Manage significant deals with large organizations and renowned brands. Qualifications: Proven experience in a leadership role within Account Management, with a strong focus on coaching and team development. Relevant background in sectors such as software sales, e-commerce, cloud applications, technology, retail, hospitality, or SaaS.

Join Our Mission at Doctolib! Be a part of shaping the future of healthcare with us – digital, accessible, and better for everyone. As a Customer Success Representative (m/f/x), you will play a crucial role in supporting your team, ensuring that our operations run smoothly. You will efficiently handle customer inquiries, maintain high data quality, and create the foundation for long-lasting customer satisfaction and sustainable growth.With your dedication, you will help healthcare professionals streamline their daily tasks, allowing them to focus on what truly matters: providing the best possible care for their patients.Your ResponsibilitiesOperational Support: Ensure smooth daily operations by executing standardized processes while managing your customer portfolio.Inquiry Assessment: Evaluate incoming customer requests, coordinate their escalation within the team, and ensure efficient processing.Data Quality Assurance: Maintain and update relevant customer data, documenting interactions and important information systematically.Product Configuration: Set up and optimize product settings in Doctolib to enhance customer experience.Customer Journey Support: Assist customers through all phases of collaboration, including contract completions, cancellations, and organizational topics like license transfers.Team Collaboration: Work closely with your team to implement operational priorities and contribute to goals such as customer satisfaction, retention, and growth.

Join doinstruct as a Customer Success Manager and take ownership of your customers' success. In this crucial role, you will act as a strategic partner, guiding clients from onboarding through renewal and expansion phases. Your deep understanding of their business will allow you to identify growth opportunities early on and transform value creation into lasting partnerships.You will collaborate with companies ranging from 150 to 5,000 employees, assisting them in translating operational and compliance requirements into effective, scalable frontline training solutions.Your Responsibilities:Own Customer Outcomes End-to-End: As the captain of your accounts, you will proactively drive next steps, eliminate obstacles, and ensure that your customers achieve real results with our platform.Lead with an Advisory Mindset: You will constructively challenge customers, guide their decision-making, and establish yourself as a trusted advisor to both operational and strategic stakeholders.Identify and Drive Expansion Opportunities: Actively seek out value creation potential across departments and locations by:Discovering new use cases and stakeholdersQuantifying value and formulating clear business casesAligning expansion initiatives with customer objectives and ROICollaborating with Account Executives to close upsell opportunitiesOrchestrate the Full Customer Lifecycle: From structured onboarding to strategic account planning, you will manage and continuously refine the success plan for your accounts.Strengthen Stakeholder Networks: Build champions, engage across departments, and align decision-makers to secure strategic partnerships.Translate Insights into Impact: Link customer goals, risks, and success criteria to actionable internal tasks. Work closely with Sales, Product, and Support teams to maximize customer value and retention.Turn Customers into Advocates: By achieving strong results and fostering trusted relationships, you will cultivate reference customers, develop case studies, and establish long-term partnerships.Qualifications:Proven experience in Customer Success or a related GTM role.

Quick Overview - We are pioneering AI-driven healthcare professionals for tomorrow. Our AI receptionist, Luna, is already automating patient communication in medical practices. As a leader in orthodontics and backed by significant funding, we are now expanding into other medical fields, and you will be at the forefront of this journey. In your role as a Customer Success Manager, you'll set new standards for modern customer support and development, managing the end-to-end experience of our clients and proactively guiding them towards success with our product.Why Choose praxipal?The shortage of skilled professionals is the biggest challenge facing our healthcare system. Every year, tens of thousands of positions remain unfilled, and demographic changes exacerbate this issue. Medical practices rely on our AI receptionist, Luna, to alleviate staff burdens and ensure accessible care for all. We are experiencing record growth and have recently completed a $6.7 million seed funding round with HV Capital - and we are just getting started.We are a tech-driven company that intentionally focuses on a small, highly skilled team. What defines us is the pace and intensity of our work, but equally important is our collaborative spirit. That’s why we come to the office every day: to share ideas, learn from one another, and grow together. You will work closely with team members including Julius, Lisa, and Daniel.What We Are Looking For1-3 years of experience in Customer Success, overseeing the complete customer lifecycle from onboarding to renewalExcellent organizational skills with a strong commitment to quality and attention to detailClear, persuasive, and empathetic communication skills – both written and verbalData-driven mindset: Making decisions based on metrics and analyses while proactively managing customer successExperience with CRM systems (e.g., HubSpot) as well as reporting and analytical toolsNative-level proficiency in GermanYour RoleIn summary: You will support practices in the implementation of our AI receptionist, Luna, ensuring successful usage and driving the...

Are you enthusiastic about renewable energy?Do you excel in dynamic, hard-working, and mission-driven environments? If you're eager to leverage your skills to cultivate a stable customer base that positively impacts the world, then we want to hear from you! Please be aware that this position requires C2-level proficiency in Italian.Your Responsibilities Act as the primary point of contact for our diverse B2B customers, including solar installers and utility companies. Address technical inquiries from day one after signing and guide customers through questions related to our systems, solar, and heat pumps (expert knowledge not required). Utilize customer feedback to improve our software in collaboration with our development team. Consistently enhance the customer experience by assisting them through calls and support chat daily. Identify technical challenges faced by customers and collaborate with the engineering team to refine our solutions. Strategically initiate and execute projects that foster Reonic's growth and innovation.What Makes You the Ideal Candidate Proven experience in B2B SaaS customer service or success, with a strong focus on direct customer engagement. Technical background, for example, in engineering. Experience within the startup ecosystem. A passion for driving change in the renewable sector and making a positive impact. Excellent communication and presentation skills in Italian and English.Why Join Reonic? Be part of a growing VC-backed startup with over 1600 satisfied B2B customers. Access opportunities for personal and professional growth in a leadership role. Embrace the freedom to make a significant impact in the renewable energy sector.

Managing expenditures shouldn't be burdensome. At Pleo, we are revolutionizing spend management with innovative solutions that make financial processes effortless, empowering, and highly effective for both finance teams and employees. Our mission is to help businesses 'go beyond' conventional spending methods.The term 'Pleo' signifies 'more than you’d expect', and adhering to this philosophy has driven our success over the last decade.As we navigate a crucial phase of our journey, every decision we make significantly influences our 40,000+ customers, our growth, and our collective achievements. We seek individuals who take pride in identifying customer needs, simplifying complex challenges, and respectfully challenging the norm, all while aiming high. With ambitious goals propelling us forward, we acknowledge that we are still learning and evolving—and that’s part of the excitement! Our team of over 850 diverse professionals from more than 100 nationalities is dedicated to shaping the future of business spending together.About the RoleWe are on the lookout for a German-speaking Onboarding Manager to join our Customer Experience (CX) Onboarding Team at Pleo. In this pivotal role, you will oversee the onboarding process, ensuring a smooth transition for our customers. This involves understanding their requirements, configuring our software, providing technical support, and managing the project from inception to completion—all with the goal of making our customers successful and referenceable. You will also play a key role in a project aimed at scaling our onboarding processes to enhance self-service capabilities. If you're passionate about delivering value quickly and continuously improving customer success from the outset, this is the perfect opportunity for you!Your Team and Reporting StructureYou will report to our CX Onboarding Manager and collaborate closely with teams in Sales, Adoption, and Account Management. Our tight-knit team of 8 is committed to providing an outstanding onboarding experience for our customers. Additionally, you will have opportunities to partner with Product teams to ensure the long-term scalability of our onboarding processes.Key ResponsibilitiesAs an Onboarding Manager, you will:Identify customer objectives, priorities, systems, and implementation plans.Coordinate project timelines, scope, resources, and integration requirements.Configure Pleo for users to ensure optimal use of the platform.

As a Junior Customer Success Manager (m/f/d) at enpal in Berlin, the focus is on supporting partners as they use EFS solutions and build lasting business relationships. This role guides partners through onboarding and daily operations, helps resolve operational challenges, and ensures the financing solution fits smoothly into their sales activities. Serving as the main contact for both partners and their clients, this position shapes partner success, process quality, and business growth. Close collaboration with Sales, Operations, and Product teams is essential, as is sharing market feedback to improve internal processes, tools, and the knowledge base. This position suits those who enjoy taking responsibility, working methodically, and making a real impact within a growing company. End Customer & Installer Support Act as the first point of contact for operational questions from installers, their sales teams, and end customers. Respond to support requests quickly and systematically, providing reliable day-to-day assistance. Prioritize and escalate complex cases as needed, working with internal teams to find lasting solutions. Processes, Knowledge & Strategy Expand the knowledge base by creating support articles, FAQs, and onboarding materials. Document recurring partner challenges and identify areas for process or tool improvement. Deliver structured market feedback to aid product and process development. Help build a scalable partner success framework with clear standards, thorough documentation, and strong process quality.