Customer Support Agent at Cosuno | Berlin

Role Overview Cosuno is looking for a Customer Support Agent to join the team in Berlin (hybrid). This role serves as the main point of contact for users, translating technical questions into practical answers and helping customers get the most from the Cosuno platform. The position combines direct customer support with a key role in shaping internal process…

Cosuno's subcontractor segment is experiencing rapid growth, and to ensure sustainable success, we are establishing a dedicated Customer Success structure tailored to this market. As a Customer Success Manager, you will be among the pioneers shaping this area and influencing its long-term strategic direction.Your role involves guiding our subcontractors post-contract signing, facilitating a thorough onboarding process, analyzing product usage, identifying potential risks early, and actively developing accounts. You will ensure that our clients not only understand the product but achieve tangible, quantifiable results.We believe in teamwork: you will not only handle operational tasks but also contribute to building processes and structures. You will experiment with new strategies, assess their effectiveness, and lay the groundwork for enduring Customer Success in the subcontractor segment.Address customer inquiries via email, phone, or chat in a swift, empathetic, and solutions-oriented manner.Create analyses and reports on customer usage behavior to identify risks or upsell opportunities and initiate targeted actions.Collaborate closely with the Sales & Product teams.Work closely with Sales and Product departments to relay customer feedback and uncover potential areas for improvement.Deliver customized onboarding sessions and assist with questions about usage, setup, or functionalities of our platform.Enhance customer development through training sessions, webinars, and structured enablement content.QualificationsMinimum of 2 years of experience in Customer Success, Account Management, or a similar role, preferably within a B2B SaaS and Sales environment.A passion for helping others, combined with an empathetic yet goal-oriented approach.Structured, reliable, and capable of prioritizing tasks independently.Excellent communication skills for direct customer interactions and during workshops or webinars.Data-driven, with proficiency in working with KPIs to interpret usage data and make customer success measurable.A strong initiative to test new methods, critically evaluate what works, and actively build processes from the ground up.

Your MissionAs the AI Automation Engineer at Cosuno, you will spearhead our efforts to enhance operational efficiency. Your expertise in our automation stack will enable you to collaborate with various teams across the organization to identify, design, and implement AI-driven workflows that revolutionize their processes. Instead of developing proprietary models from scratch, you will utilize cutting-edge existing models and reasoning chains to address critical business challenges.Working alongside the product team, you will engage closely with the CEO and CTO to ensure that all automation solutions are technically robust and aligned with our core infrastructure. This role is execution-focused, with success defined by the speed and reliability of the modular automation platform you develop.Key ResponsibilitiesDiscovery & Prioritization: Collaborate with Finance, Sales, Operations, and Product teams to uncover high-return automation opportunities and assess them based on their business impact versus technical feasibility.Workflow Engineering: Architect, prototype, and implement comprehensive AI workflows by developing our orchestration stack (e.g., n8n, Vector Databases) and integrating various endpoints via APIs to establish a universal memory for Cosuno.Scaling & Modularity: Create solutions that are modular and adaptable across departments, avoiding redundancy for new requests.Enablement & Governance: Set AI guardrails while empowering AI advocates in other departments to utilize the automations effectively.Monitoring & Optimization: Define and monitor success metrics (ROI, time savings, reliability) to guarantee that our automations continuously provide value.

Role Overview Cosuno is looking for a Senior AI Engineer to join the AI team, working from Berlin or remotely. This role focuses on building and refining the intelligent systems that drive Cosuno’s platform for the construction industry. What You Will Do AI Agent Development: Design and improve intelligent agent systems that handle the complex tendering process using multi-step reasoning. End-to-End Product Integration: Own feature delivery across the stack, from model and API to the TypeScript front-end, making sure new capabilities fit smoothly into the web application. Ranking, Search, and Retrieval: Improve systems for subcontractor matching and marketplace search, focusing on ranking and retrieval performance. Price Prediction: Enhance models that estimate fair pricing for construction projects, helping users evaluate bids and make procurement decisions. Experimentation and Evaluation: Run offline evaluations, set up A/B tests, and use metrics to guide iterative improvements. Cross-Team Collaboration: Work closely with Product, Engineering, and Data teams to turn business challenges into meaningful ML and AI solutions. Production ML and AI Maintenance: Monitor, alert, and continuously improve all deployed machine learning and AI systems.

Role Overview cosuno is looking for a Senior Product Manager to help guide the direction of its product portfolio. This role works closely with teams across the company to set product vision and strategy. The Senior Product Manager ensures that development stays aligned with customer needs and steers products from initial idea through to launch. Location This position is based in Berlin or can be performed remotely.

Your MissionJoin our dynamic Engineering team as a Senior Full Stack Developer, where you will not only craft code but also tackle intricate challenges and take ownership of features from inception to deployment. Your contributions will directly influence a product that empowers thousands of construction professionals to shape the world around us.In your initial months, you will:Create and implement innovative AI features, including our newly launched AI agent for editing Bill of Quantities (BoQs) and automated AI bidder recommendations.Work collaboratively with product managers and designers to refine the user experience and set the technical direction of our core offerings.Design and construct modular packages and services within our monorepo to enhance the structure and maintainability of our codebase.Our Engineering CultureAt cosuno, we cultivate a calm, collaborative, and productive engineering atmosphere. We empower our engineers with the autonomy to excel in their work. Our development philosophy includes:Agile & Fast-Paced: We practice trunk-based development and implement daily releases to deliver value quickly to our users.Quality by Default: A thorough Cypress end-to-end testing suite and strict adherence to typing, linting, and formatting standards ensure our codebase remains clean and maintainable.DevOps Mindset: Our efficient CI/CD pipeline deploys to AWS using Kubernetes, with infrastructure managed as code via Terraform.Collaboration & Transparency: We prioritize open dialogue, constructive code reviews, and a culture where the best idea prevails, regardless of its source.Your ProfileWe seek a passionate and experienced engineer eager to build exceptional products. You will thrive in this role if you possess:Extensive professional experience in developing, deploying, and maintaining complex web applications using TypeScript.In-depth knowledge of Node.js for backend development and strong proficiency in React for frontend tasks.A practical problem-solving mindset with a high sense of ownership, comfortable driving projects independently.Experience in collaborative, agile product teams.Excellent communication skills in English.Bonus Points For:Experience with cloud services, DevOps practices, or machine learning frameworks.

Join getolo as a Customer Service Agent and be the voice of our brand! In this role, you will engage with customers, providing exceptional support and assistance for our pet-related services. Your primary goal will be to ensure customer satisfaction while resolving inquiries efficiently. If you are passionate about pets and enjoy helping others, this is the perfect opportunity for you!

Your MissionLead the comprehensive product design process, tackling well-defined challenges in partnership with the Product Team — from initial concept and prototype testing to delivering polished visual designs ready for launch.Collaborate closely with our current Product Designer to refine our design language and ensure a seamless user experience across the platform.Engage directly with our product and engineering teams to pinpoint high-impact UX opportunities and implement efficient, technically feasible solutions.Transform ideas into high-fidelity designs while upholding and enhancing our scalable design system in Figma.Create clear and engaging UI copy that guides users through the product experience.Your ProfileMust-Have Qualifications:3–5 years of experience as a Product Designer within a reputable B2B SaaS company or a rapidly growing SaaS startup.Demonstrated ability to design intricate, desktop-first B2B web applications from end to end, with a portfolio showcasing your process from problem identification to interaction design and handoff.Strong product mindset: adept at crafting practical “80/20” solutions that balance user needs, technical limitations, and business objectives.Expert-level proficiency in Figma, with experience collaborating with fellow designers in shared environments, including component libraries and design systems.Self-motivated and results-driven, capable of working autonomously while clearly communicating trade-offs and limitations.Fluent in German and English.Nice-to-Have Qualifications:Experience with AI-assisted coding tools (such as Claude code, cursor, etc.) to develop realistic, functional prototypes.Basic knowledge of HTML/CSS to implement minor enhancements to the product or website independently.Experience in UX copywriting.Why Join UsContribute to a product that addresses real-world challenges in the construction industry and witness the impact of your work on actual users.Join a diverse, collaborative, and open-minded team where your ideas are truly valued.

Team overview The Small Markets Customer Support team at SumUp connects directly with merchants who rely on our services every day. Team members handle inquiries and issues through phone, chat, and email, providing support in the language each merchant prefers. The team plays a key part in building trust and keeping our merchant community running smoothly. Role overview This Customer Support Agent position focuses on supporting Finnish-speaking merchants, as well as communicating in English. The opening comes as the previous Finnish-speaking agent has moved into a new role within the team. The new agent will step in to maintain strong support for our Finnish merchant base. Based in Berlin, this role offers a chance to start a career in fintech. From the first day, the agent will take on meaningful responsibilities and have a clear path for professional growth. What you will do Assist merchants by phone, chat, and email in both Finnish and English Deliver prompt, friendly, and effective support Help merchants resolve questions and challenges, ensuring a positive experience with SumUp

In der Position des Sales Development Representative bist du der erste Ansprechpartner für unsere potenziellen Neukunden und spielst eine entscheidende Rolle beim Aufbau von langfristigen Geschäftsbeziehungen. Deine Fähigkeit, das Potential eines Interessenten zu erkennen, ist entscheidend für den Erfolg unseres Teams.Zielgerichtete Akquise: Identifikation und Ansprache potenzieller Kunden und Entscheidungsträger.Bedarfsanalyse: Kontaktaufnahme mit Leads zur Bewertung ihrer Bedürfnisse und Einstufung als qualifizierte Verkaufschancen.Erstkontakt: Durchführung von Kaltakquise durch Telefonate und E-Mails, um cosuno vorzustellen und Interesse zu wecken.Beziehungsmanagement: Aufbau und Pflege von Kontakten zu potenziellen Kunden, um langfristiges Vertrauen zu etablieren.Terminmanagement: Planung und Koordination von Meetings oder Demos für das Account Executive-Team.Pipeline-Management: Dokumentation und Pflege der Interessenten in Salesforce.

Are you eager to do more than just manage customer inquiries? You want to create genuine customer experiences? If so, you’re in the right place. At getolo, we put people at the heart of everything we do, evident in every interaction with our clients.As a Claims & Customer Service Agent, you will be part of a dynamic team leveraging technology, empathy, and innovation to redefine the insurance landscape. Our AI-powered systems will enable you to focus on what truly matters: supporting our customers.We are currently seeking enthusiastic team members to join us immediately (20 hours per month). Ideally, you should reside within the Berlin/Brandenburg area, but if not, we encourage you to apply (remote work is an option)!What to Expect:Responsibility: You will handle inquiries and claims from our customers, engaging with them through inbound and outbound calls, email, and chat.Team Collaboration: Work closely with experienced colleagues and leaders who will challenge, support, and inspire you.Active Contribution: Participate in optimizing and automating our processes, sharing ideas to enhance the customer experience.Goal-Oriented Work: Together with your team, achieve daily and monthly objectives with focus, structure, and teamwork.Your Qualifications:Initial experience in customer service or claims processing, preferably in a medical or insurance-related field.A confident, friendly demeanor with clear and empathetic communication skills.Organized, independent work style with excellent time management capabilities.This role stands apart from traditional insurance jobs; it emphasizes customer centricity, accountability, and technology use—working alongside an exceptional team to make a real impact.Why Choose getolo? Salary & VacationCompetitive base salary.Incremental vacation days starting at 28 days (up to a maximum of 30 days). Time off on December 24th and 31st.‍ Mobility & FlexibilityChoose between a free Swapfiets bike or a subsidized BVG environmental or Germany ticket.Work hybrid - from your home office or our office in Berlin-Mitte.Ability to work up to 60 days abroad within the EU. HealthAccess to free coaching sessions with nilo.health.

To further advance digital health protection and enhance access to meaningful preventive care, we are expanding our customer service team for our product dentolo (brand for dental supplementary tariffs). We are looking for a compassionate Junior Customer Service Agent (m/w/d) to join us immediately, with a weekly working time of 40 hours (Monday to Friday). Ideally, you should reside in the Berlin/Brandenburg area, but if not, we encourage you to apply as remote work is possible!Your Role in Our Team Customer Communication: Handle inquiries via inbound and outbound phone calls, email, and chat. Customer Support: As the first point of contact, you will assist our customers with their questions. Your product knowledge will help existing customers with their needs and inquiries regarding their dental supplementary tariffs.Knowledge Management: You will support the development and enhancement of our digital knowledge database.Process Optimization and Automation: You will play a key role in improving and optimizing our processes and the customer journey within Customer Success.Your Profile Experience in Customer Support: You have previous experience in customer service or similar roles with customer interaction. Organizational Skills and Teamwork: You possess strong organizational and communication skills. Your team spirit, combined with your flexibility, makes you a valuable addition. You bring openness and motivation, along with a willingness to actively contribute to shaping a dynamic company. Dental Knowledge: Familiarity with dental topics is an advantage. Interest in Insurance Topics: You have a curiosity for the insurance sector or are willing to delve into this field. MS Office Knowledge: Ideally, you are proficient in MS Office applications. Language Proficiency: You have excellent German language skills (at least C1) in both spoken and written form. Additionally, you possess fluent English language skills.Why Getolo? Salary & VacationAttractive fixed salaryTiered vacation days starting from 28 days (maximum 30 days). Off on December 24 and 31.

Join our dynamic team at Finn GmbH as a Station Agent / Customer Advisor, based in the vibrant city of Berlin. In this pivotal role, you will be the first point of contact for our customers, providing exceptional service and support. Your responsibilities will include assisting customers with inquiries, resolving issues, and ensuring a seamless experience that aligns with our commitment to excellence.

Indiecampers seeks a Rental Service Agent based in Berlin to assist travelers renting campervans for journeys throughout Europe. This position involves supporting customers at every stage of the rental process, from initial questions to the return of the vehicle. Key responsibilities Guide customers step by step as they rent a campervan, making sure all procedures are clear and straightforward. Provide accurate information and practical help before, during, and after each rental period. Ensure each handover is smooth and offer prompt assistance, helping travelers enjoy a hassle-free experience. Role focus This role centers on delivering attentive service, answering questions, and helping travelers feel confident as they explore Europe in an Indiecampers vehicle.

Join our dynamic team at SIXT Share as a Customer Service Agent, where your Dutch language skills will play a crucial role in providing exceptional service to our clients. You will be the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring a seamless experience. Your dedication to customer satisfaction will help strengthen our brand's reputation in the market.

Join Us as a Customer Support Agent - German Speaker!At SumUp, a leading global fintech company, our mission is to empower small businesses with innovative financial solutions. Since our inception in 2012, we have partnered with over 4 million merchants across 37 markets, offering user-friendly tools for payment management, business finances, and customer relations.As a Customer Support Agent focused on the German-speaking market, you will be the friendly voice of our brand, assisting our clients and ensuring their satisfaction.Your Responsibilities:Assist our German-speaking customers via phone, email, chat, and social media.Address inquiries and provide support regarding our POS solutions for merchants.Engage in continuous process optimization to enhance customer satisfaction.What We’re Looking For:Strong multi-tasking abilities.Exceptional verbal and written communication skills in both German and English.A proactive problem-solving mindset.Experience with CRM systems.A demonstrated ability to work both collaboratively and independently.Why Work with Us at SumUp? Be part of a global team working on large-scale fintech products that serve millions of businesses. This position is office-based at our Berlin location. Embrace a culture of diversity and inclusion where every perspective is valued and respected. Enjoy a dedicated annual learning and development budget of €2000 for conferences or further education. Take advantage of our unique 30-day sabbatical after three years of employment. Refer talented individuals and earn bonuses.This position is on-site.

Why Choose voize? We're More than Just a Job!At voize, we're committed to empowering frontline workers with the gift of time - allowing them to care, connect, and be fully present. In today’s fast-paced environment, this precious time is often consumed by administrative tasks that detract from what truly matters: people.We are revolutionizing this landscape by developing an AI companion designed to liberate nurses from administrative burdens, reclaiming up to 30% of their time. Our aim is not to replace human effort but to enhance and support their critical work. Currently, over 1,100 care facilities and 75,000 nurses trust voize and benefit from our AI solutions.Our mission is supported by a robust $50M Series A funding round led by Balderton Capital, with contributions from HV Capital, Y Combinator, and other prominent venture capitalists.As a rapidly growing team, we blend cutting-edge technology with significant social impact. Join us on this transformative journey! Your Mission: Foster Adoption and Ensure Long-term Success!As a Technical Support Manager at voize, you will solve intricate technical challenges, turning obstacles into enlightening experiences for our clients. You'll spearhead system integrations, resolve technical discrepancies, and ensure our platform operates seamlessly. Each day presents fresh challenges, innovative ideas to explore, and opportunities to influence healthcare technology positively. Your Daily Responsibilities – Variety is the Spice of LifeLead and coordinate technical implementations and escalations across customer environments and internal teams.Manage and optimize system integrations within Windows and Linux environments.Troubleshoot complex issues across systems, networks, browsers, and interfaces, ensuring timely resolutions and effective communication.Drive infrastructure scaling initiatives (e.g., user growth, environment migrations, performance enhancements).Ensure comprehensive technical documentation, handoffs, and post-incident reviews to enhance team knowledge and mitigate recurrence.Identify recurring technical issues and collaborate proactively with Product and Engineering teams to develop long-term solutions. Your Expertise – What You Bring to the TeamProficiency in Windows/Linux administration, networking, and integrations (including firewalls, APIs, routing, and MDMs).Strong problem-solving abilities and a customer-centric approach.Effective communication skills to facilitate collaboration across teams.

Join our dynamic team as a Customer Success Manager at Stripe in Berlin. In this pivotal role, you will be responsible for ensuring our clients achieve their goals and maximize the value of our platform. You will work closely with customers to understand their needs, provide tailored solutions, and drive customer satisfaction.

About the Role Domino's Pizza in Berlin is looking for a Customer Service Representative to support our team. This position serves as the first point of contact for customers, handling inquiries and taking orders. The goal: provide friendly, efficient service and help create a welcoming atmosphere with every interaction. What You'll Do Respond to customer questions and requests, both in person and by phone Take and process orders accurately Work to resolve issues and ensure customer satisfaction Promote a positive, supportive environment in the store

Berlin, On-site · Full-time €70,000-€90,000 + equity⏰ Full-timeOverviewAt Kombo (YC S22), we are revolutionizing the way engineering teams integrate their HRIS, ATS, and Payroll systems by developing a unified API that saves hundreds of hours of work. We are currently seeking a dedicated Technical Support Engineer to deliver outstanding technical support to our expanding client base, troubleshoot complex integration challenges, and contribute to building the backbone of our customer support system. In this role, you will act as the crucial technical liaison between our clients and our product and engineering teams.About KomboKombo is pioneering a unified API solution for HR, payroll, and recruitment systems. By enabling companies to integrate once with our platform, they gain immediate access to over 160 different systems, effectively simplifying the complexities of various data schemas, authentication methods, and API peculiarities.Since our time in Y Combinator in 2022, we have:Secured over $30M in funding from Y Combinator, Acadian Ventures, 468, and other investors.Achieved over $10M in annual recurring revenue (ARR) with a rapidly growing customer base.Scaled to process data for 10% of Germany's workforce.Expanded our team to over 50 members across two offices.As a global company with headquarters in New York City and Berlin, we proudly represent over 20 nationalities within our team.Why Support at Kombo is EssentialWe place a premium on exceptional support for our customers, as we believe it is a key competitive advantage. Our commitment to outstanding customer service has led us to win G2 badges for best support in our category and regularly receive accolades from customers who regard our support as the best they have experienced across all products.