As a Partner Success Manager (m/f/d), you will ensure that our partners successfully utilize EFS and maintain a long-term, fruitful collaboration with us. You will guide them from onboarding through their daily operations, assist with operational challenges, identify activation potentials, and ensure our financing solution is effectively integrated into the sales process.You will serve as the primary point of contact for our partners and their customers, acting as a vital lever for partner success, process quality, and growth. Collaborating closely with Sales, Operations, and Product teams, you will relay market feedback directly to the company and help continuously enhance our processes, tools, and knowledge base.This role is perfect for you if you are eager to take on responsibility, work in a structured manner, and make a genuine impact in a dynamic environment.End Customer & Installer SupportYou will be the first point of contact for operational queries from installers, their sales teams, and end customers.You will address support requests promptly, methodically, and solution-oriented, ensuring reliable day-to-day support.You will prioritize and escalate complex cases appropriately and collaborate closely with internal teams to develop sustainable solutions.Processes, Knowledge & StrategyYou will actively contribute to the expansion of our knowledge base by creating support articles, FAQs, and onboarding materials.You will document recurring challenges faced by partners and identify improvement opportunities for processes, tools, and collaboration.You will provide structured market feedback to enhance our products and internal processes.You will assist in building a scalable partner success framework with clear standards, thorough documentation, and high process quality.Your ProfileYou have relevant experience in Customer Success, B2B Support, Account Management, Operations, or a similar field.You communicate clearly, reliably, and empathetically with both partners and internally.You work in a structured and solution-oriented manner, maintaining an overview even with multiple simultaneous tasks.You are motivated to take on responsibility and push projects forward.
Mar 30, 2026