German Lead Customer Success Manager for Strategic Accounts

Join HubSpot as a German Lead Customer Success Manager, where you will play a pivotal role in ensuring the success of our strategic accounts. Your expertise will guide our clients through their journey with HubSpot, fostering strong relationships and driving customer satisfaction. In this position, you will lead a passionate team dedicated to delivering exce…

At MongoDB, we seek a Customer Success Manager who is passionate about technology and eager to tackle new challenges. In this pivotal role, you will navigate ambiguity with ease, operate independently, and maintain a strong customer-centric approach while contributing to the development of our program. You will serve as a primary point of contact for MongoDB end users, utilizing your technical and account management expertise, and leading collaboration across Sales, Professional Services, Solutions Architects, and other teams.This position can be based in our Berlin office or remotely within Germany.

Join our dynamic team at LinkedIn as an Enterprise Customer Success Manager specializing in the German market. In this pivotal role, you will drive customer engagement and ensure that our enterprise clients maximize their success using LinkedIn's suite of solutions. You will build strong relationships, provide expert guidance, and collaborate closely with cross-functional teams to deliver exceptional service.

At Culture Amp, we deeply value the power of in-person connections. For most roles, we encourage our team members to work from their local Culture Amp office an average of two days a week to foster connections, maintain pace, and reinforce our culture.Join us in our mission to create a better world of work.Culture Amp is the leading global employee experience platform, transforming how over 25 million employees in more than 6,500 companies enhance their work environment. We empower organizations of all sizes and sectors to boost employee engagement, optimize performance management, and cultivate high-performing teams. Utilizing people science and the most extensive employee dataset worldwide, top innovators such as Canva, On, Asana, Dolby, McDonald's, and Nasdaq rely on Culture Amp every day.Backed by prominent venture capital firms, Culture Amp has offices across the US, UK, Germany, and Australia. We have been recognized by Forbes as one of the world’s top private cloud companies and celebrated by Fast Company as one of the most innovative companies.For more details, visit cultureamp.com.About the RoleWe are seeking a dynamic and strategic Lead Renewals & Customer Success Manager to oversee our portfolio of Enterprise accounts in the DACH region. In this pivotal role, you will drive product adoption, establish executive relationships, and lead intricate contract renewals. This hybrid position blends Customer Success and Renewals, allowing you to significantly influence the development of Culture Amp's Enterprise Customer Experience playbook.

We are seeking a dynamic and proactive Strategic Customer Success Manager to join our team. In this role, you will be instrumental in ensuring the success of our customers by helping them maximize their investment in our solutions. You will build strong relationships, understand customer needs, and proactively address any challenges they may face. If you're passionate about customer success and have a strategic mindset, we want to hear from you!

About UsAt coretylynt, we are revolutionizing the industrial supply landscape with our AI-driven trade platform, which simplifies access to infrastructure, energy, and construction materials. Our innovative platform connects meticulously vetted suppliers across Asia, Europe, and the GCC region with local demand, all through a seamless and integrated interface.Our proprietary AI technology automates and digitizes the entire lifecycle of materials trade—from procurement and pricing to logistics and embedded financing—eliminating the inefficiencies of traditional, manual processes and ensuring real-time orchestration.Buyers experience immediate quotes, reliable availability, and predictable delivery through our unified operating system, while suppliers benefit from precise forecasting and effective demand management. We partner with prominent brands to execute both dropship and cross-dock fulfillment for large-scale transactions, transforming global supply chains into predictable, software-like workflows.With the backing of leading investors and institutional financing partners, we have achieved triple-digit-million GMV, operate across six international markets, and are on a rapid path to profitability. Our team of over 80 professionals, based in Berlin and Asia, is dedicated to creating the world's first industrial-grade AI operating system for materials, fundamentally reshaping global trade in one of the most critical industries.

Join our team as a Customer Success Advisor - German speaking!As a Customer Success Advisor, you will be the initial point of contact for both potential and existing customers, embodying the essence of iwoca. Your role will involve managing incoming calls, emails, and web chats, assisting entrepreneurs with general inquiries, new applications, and repeat loans. With your exceptional communication skills, you will support our customers in effectively utilizing our products and services.A key aspect of our success is your ability to engage and inspire our customers and partners about our mission—this includes a diverse range of businesses from hair salons to dental practices, as well as financial advisory services and banks.About iwocaSmall businesses thrive in a fast-paced environment where opportunities can arise and cash flow issues can emerge unexpectedly. To support their growth and continuity, SMEs require financing that is as agile and responsive as they are.At iwoca, we have developed innovative technology and data science solutions paired with five-star customer service, enabling business owners to act swiftly and confidently when it matters most.Having already empowered over 100,000 businesses with more than £4 billion in funding, our dedicated team is passionate about helping even more SMEs succeed by providing access to better financial solutions and other services that simplify business operations. Our ultimate goal is to support one million SMEs during their pivotal moments, creating a lasting positive impact on the communities and economies they support.Your Responsibilities:Ensure overall customer satisfaction while efficiently managing customer inquiries via phone, email, or web chat.Provide answers to questions regarding our products, the application process, and our services, assisting both new and current customers.Guide entrepreneurs in completing their applications and gathering the necessary documentation for credit decisions.Work collaboratively with various iwoca teams to achieve optimal outcomes for our customers.Actively contribute to iwoca's development by sharing regular insights on customer feedback and identifying opportunities for process improvements or competitor offerings.

About UsVerve Group is revolutionizing the advertising landscape by providing a highly efficient and privacy-centric platform for buying and monetizing advertising. Our innovative ecosystem seamlessly integrates demand and supply technologies, utilizing data, media, and technology to drive exceptional results for advertisers and publishers alike. With a global presence across 30 offices, we are committed to serving progressive advertising clients. Our trusted solutions are utilized by over 90 of the top 100 advertisers in the United States and 4,000 publishers worldwide. Discover more at www.verve.com.This position offers a hybrid work model, requiring three days a week in our Berlin office located at Alexanderplatz.Key ResponsibilitiesLead monthly, quarterly, and annual financial close activities in compliance with IFRS and local GAAP, ensuring accurate and timely financial reporting.Manage GL, AP, and Intercompany processes, including transaction booking, payments, and reconciliations, ensuring adherence to company policies.Ensure timely completion of all balance sheet reconciliations and drive the resolution of outstanding issues.Coordinate statutory audits and tax submissions for international entities, including bridging IFRS to local GAAP.Oversee intercompany processes to ensure alignment across various entities and efficiently resolve discrepancies.Work collaboratively with internal teams (such as controlling, tax, and treasury) to facilitate smooth financial operations and alignment on accounting matters.Promote continuous improvement, standardization, and automation of accounting processes and internal controls.Lead, mentor, and develop a team of accountants, offering guidance on daily tasks and promoting accountability.

Join andercore as a Customer Success Intern and play a vital role in enhancing customer satisfaction. In this position, you will engage with clients, assist in resolving issues, and contribute to the overall customer experience. This is a fantastic opportunity to gain hands-on experience in customer success while utilizing your German language skills.

Join our dynamic team at leverdemo-8 in Berlin, Germany, as a Strategic Customer Success Manager. In this role, you will be instrumental in enhancing customer satisfaction and driving retention through strategic guidance and support. You will work closely with our clients to understand their needs and ensure they achieve their desired outcomes with our products. This is an exciting opportunity to be part of a forward-thinking company that values innovation and customer-centricity.

Role Overview JetBrains is looking for a Customer Success Engineer for YouTrack. This role focuses on helping customers get the most out of YouTrack for project management. The position is open to candidates based in Amsterdam, Berlin, Munich, Prague, or remotely within Germany. What You Will Do Work closely with clients to support and improve their use of YouTrack Apply technical knowledge to help customers optimize their project management workflows Communicate with customers in German, offering guidance and troubleshooting when needed What We Look For Fluency in German Technical understanding of YouTrack or similar project management tools Strong communication skills Locations Amsterdam, Netherlands Berlin, Germany Munich, Germany Prague, Czech Republic Remote (within Germany)

About WatershedWatershed is an innovative enterprise sustainability platform dedicated to empowering businesses to effectively manage their climate and ESG data. Leading companies such as Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens leverage Watershed to generate audit-ready metrics for both voluntary and regulatory reporting, including the CSRD. We are eager to welcome passionate product builders who thrive in mission-driven environments and are excited to collaborate in cultivating a vibrant team culture.With offices in major cities including San Francisco, New York, Denver, London, Paris, Berlin, Sydney, and Mexico City, we also embrace the flexibility of remote work across the U.S. and Europe.The RoleAt Watershed, we are on a transformative mission to assist companies in measuring, reducing, removing, and reporting their emissions. Our success is intrinsically linked to our customers' achievements, and we are looking for pioneering members to join our Berlin Customer Success team. You will play a vital role in guiding our clients as they navigate their climate journeys.As a Strategic Customer Success Manager (CSM), you will be the primary point of contact for our largest clients, helping them to understand Watershed’s offerings and how they can align these with their organizational goals. You will engage deeply with customers to comprehend their unique business needs and provide tailored support throughout their climate journey, collaborating with Watershed’s broader teams to deliver exceptional service.Fluency in both English and German is essential for this role.

We are seeking a dynamic and experienced Customer Service Manager for our Account Services team. In this role, you will be responsible for leading a team of customer service representatives, ensuring outstanding service delivery, and managing client relationships while driving performance improvements. Your ability to communicate fluently in German and English will be essential in catering to our diverse client base.If you have a passion for customer success, possess strong leadership skills, and are focused on delivering results, we want to hear from you!

Role overview Brevo seeks a Team Lead Account Executive to oversee a sales team in Berlin. This position requires fluent German and proven leadership skills. The main focus is on guiding account executives, building strong client connections, and supporting team growth. What you will do Lead and mentor a team of account executives Drive sales efforts and contribute to meeting team targets Develop and maintain lasting relationships with clients Use German daily when working with clients and colleagues Location This role is based in Berlin, Germany.

We are seeking a dynamic and results-oriented Strategic Account Manager to join our team at Scout24. In this role, you will be responsible for managing and nurturing key client relationships, driving strategic initiatives, and ensuring customer satisfaction. You will leverage your expertise to identify growth opportunities and collaborate with internal teams to deliver exceptional value to our clients.

Location: BerlinRole: Customer Success Manager / Account Manager – Mid-Market Role overview This Customer Success Manager / Account Manager position focuses on mid-market clients in Berlin. The main goal is to help customers achieve strong results with Leapsome, while building and maintaining long-term relationships. This role plays an important part in supporting Leapsome’s growth and shaping its future direction. What you will do Manage relationships with mid-market customers to reduce churn, identify growth opportunities, and drive cross-selling that aligns with both customer needs and business objectives. Oversee contract renewals and work to increase net revenue retention within your assigned portfolio. Deliver a high-quality SaaS customer experience, provide advice on HR best practices, and encourage ongoing adoption of the Leapsome platform. Support customers as they implement new features, ensuring they gain maximum value from the platform. Customer success operations Monitor and improve key customer success metrics, including net revenue retention (NRR), gross revenue retention (GRR), customer health scores, adoption rates, and time-to-value. Work towards improving these metrics to strengthen customer relationships and outcomes.

Who We AreAbout StripeStripe is revolutionizing the financial infrastructure landscape, empowering businesses of all sizes—from Fortune 500 companies to passionate startups—to effortlessly manage payments, drive revenue growth, and unlock new opportunities. With a mission to enhance the GDP of the internet, we are on a journey to make the global economy accessible to everyone, providing you with an unparalleled opportunity to engage in impactful work that shapes the future.About the TeamAs a Technical Account Manager, you will collaborate across various teams to support Stripe’s largest and most intricate clients. By building trusted partnerships, we deliver tailored, strategic guidance and proactively identify growth opportunities, enabling businesses to enhance customer value, streamline technical operations, and accelerate their global expansion with Stripe.Your ResponsibilitiesKey DutiesDeliver a Gold Standard Experience to key stakeholders within your assigned accounts.Collaborate with the Operations team to equip users with resources and insights, contributing to a cohesive Gold Standard Experience across all user interactions.Develop long-lasting relationships that foster loyalty to Stripe and its products.Work cross-functionally with both internal teams and client organizations to implement operational solutions addressing challenges like fraud/disputes, declines, product adoption, and global expansion.Partner closely with Customer Success and other user-facing teams to enhance support for Stripe users.Lead client meetings, both in-person and via video conferencing.Contribute to the ongoing design and improvement of our support offerings.Create user-facing content that provides long-term solutions.

At MongoDB, we are seeking a passionate Customer Success Manager who thrives in a dynamic environment and is eager to tackle new challenges. This role requires a balance of autonomy and a customer-centric approach to help build and enhance our customer success programs. You will serve as a key point of contact for our MongoDB end users, utilizing your technical expertise and account management skills while leading cross-functional teams including Sales and Professional Services.We welcome candidates based in Berlin to join our hybrid working model.

About 8returns8returns is an innovative SaaS company revolutionizing the returns process in e-commerce. We empower online retailers to create simpler, more sustainable, and customer-friendly return processes.About the RoleAs a Customer Success Manager, you will serve as the vital link between our clients and our product. Your mission is to actively shape the customer journey from onboarding to renewal, delivering measurable value to our clients and fostering long-term partnerships.ResponsibilitiesOnboarding & Enablement: Guide new clients through implementation and ensure they effectively utilize the platform.AI Potential: Collaborate with our team to identify how AI can be leveraged to resolve customer inquiries faster, automate feedback analysis, and enhance customer experiences.Adoption & Value Creation: Build strong relationships, provide strategic advice, and ensure clients continuously derive value from 8returns.Success Measurement: Monitor health scores, usage metrics, and KPIs to ensure customer satisfaction and retention.Renewal & Expansion: Proactively identify upselling and cross-selling opportunities and collaborate with sales on expansion strategies.Churn Prevention: Develop initiatives to detect risks early and prevent cancellations.Voice of the Customer: Systematically gather customer feedback and work closely with product teams to continuously enhance the platform.RequirementsAt least 2-3 years of experience in Customer Success, Account Management, or Consulting, ideally within a B2B SaaS environment.Customer-oriented mindset with the ability to translate client business goals into value through our solutions.Strong communication and presentation skills in both German and English.Proficient with CRM and Customer Success tools (e.g., Attio, HubSpot, Intercom, Zendesk, Delighted).Structured, self-driven work ethic with a passion for proactively solving problems.Fluent communication skills in German and English.

Your Role.Join Wundermart as a Customer Success Manager where you'll play a pivotal role in delivering exceptional value to our clients! As a trusted advisor, you'll forge and strengthen relationships that foster customer success, satisfaction, and loyalty. With your proactive approach, you'll anticipate needs, address challenges, and devise innovative solutions to enhance our customers' experiences.Leverage data-driven insights to identify opportunities for improving financial performance and celebrate the successes of our clients as they flourish. You'll oversee the onboarding process, welcoming new customers and ensuring their seamless integration. Your expertise in the region will facilitate the coordination of shop openings across multiple teams, ensuring operations run flawlessly. Additionally, you'll be the primary collaborator, aligning both internal and external teams to ensure swift and successful execution of customer initiatives.As part of Wundermart's dynamic commercial team, you will work closely with our sales colleagues who are responsible for securing new locations for our lobby shops. Your early involvement means you'll gain in-depth knowledge of the hotels, their guests, and the local market, making you a key driver of commercial and financial success for these shops.Once a deal is finalized, you will take the lead in building relationships with new customers and coordinating the shop setup, ensuring everything functions smoothly from day one. Understanding market dynamics and hotel-specific needs will empower you to continuously refine our services, shape local pricing strategies, and identify smart upselling opportunities that enhance performance.As this department grows, you'll have the unique opportunity to shape its future and make a significant impact as we scale our operations!