IT Support Specialist at mcmakler1 | Berlin

About the Role mcmakler1 is looking for an IT Support Specialist in Berlin to help keep technology running smoothly for the team. This role focuses on supporting users, resolving technical issues, and maintaining IT systems within the technology department.

Role Overview The Head of People at mcmakler1 guides the company’s people strategy and helps shape a strong, collaborative culture. This position leads efforts in employee engagement, talent development, and workforce planning, always with an eye on aligning the team with business objectives.

Role overview Planet Labs seeks an IT Support Specialist based in Berlin, Germany. The position centers on maintaining reliable IT systems and assisting employees with their day-to-day technical needs. Key responsibilities Diagnose and resolve technical problems for staff, covering both hardware and software issues Oversee and maintain company hardware to ensure smooth operation Assist with the management and functioning of software applications Team environment Join a collaborative IT team dedicated to supporting colleagues and keeping workflows uninterrupted. Strong problem-solving abilities will help address daily challenges and contribute to the company’s ongoing productivity.

Join our dynamic team at moss as a Customer Support Specialist. In this role, you will be at the forefront of providing outstanding support to our customers, ensuring their needs are met with professionalism and care. You will be responsible for addressing customer inquiries, resolving issues, and enhancing the overall customer experience. We are looking for an enthusiastic individual who thrives in a fast-paced environment and is passionate about helping others.

About the Role mcmakler GmbH is looking for a Working Student (m/f/d) to join the IT Support team in Berlin. This position offers hands-on experience handling IT requests and supporting colleagues with technical issues. What You Will Do Assist with day-to-day IT support tasks for the team Help manage incoming IT requests Work alongside experienced IT staff to resolve technical problems Who This Suits This role fits students who want to gain practical experience in a technology-driven workplace while continuing their studies.

Join our dynamic team at arhs as an IT Support Specialist, where you will play a crucial role in providing top-notch technical support to our clients and internal teams. You will be responsible for troubleshooting and resolving various IT issues, ensuring optimal performance of systems and applications. Your expertise will help us maintain high service standards and enhance user satisfaction.

D-ploy is a leading provider of IT and engineering solutions with projects spanning across Switzerland, Germany, Czech Republic, Austria, the United Kingdom, and the United States.We take pride in delivering exceptional and innovative services to numerous industry-leading clients. By fostering relationships and building trust within the IT community, we enhance our clients' IT productivity and contribute to the success and values of their organizations.We are currently seeking dedicated, adaptable, and solution-oriented individuals who wish to work onsite in Berlin and become integral members of a dynamically growing and international organization.Join us at D-ploy!

Join MCMakler, a leading real estate company, as a passionate Real Estate Agent specializing in multi-family homes in the vibrant city of Berlin. You will have the opportunity to connect with clients, guide them through the buying and selling process, and play a pivotal role in helping them achieve their real estate goals.This full-time position is perfect for an ambitious individual looking to advance their career in real estate. You will be supported by a dynamic team and have access to the latest tools and resources in the industry.

What is Leapsome?Leapsome is an innovative AI-driven people platform that is transforming HR practices for modern teams. Our platform enhances HR efficiency and empowers high-performing teams by automating, connecting, and streamlining every aspect of the employee lifecycle — from onboarding to performance management, and from engagement to development. Designed with user-friendliness in mind, Leapsome ensures high acceptance among employees, managers, and HR teams alike.Our mission is to create fulfilling work experiences for all, with a vision to transform the future of work by establishing ourselves as the premier People platform for HR excellence and high-performance teams. We enable organizations to foster environments where individuals can reach their objectives, collaborate, and cultivate genuine motivation and engagement.With thousands of organizations trusting us globally, Leapsome secured $60 million in Series A funding led by Insight Partners in March 2022. This investment has propelled the development of our intelligent platform, enhanced employee experiences, and facilitated our expansion into the US market.Now is an exciting time to join Leapsome and be part of our journey to reshape the future of work!Your Role:Are you passionate about solving intricate problems and helping others achieve success? If you possess a natural curiosity to delve deep into issues, communicate with empathy and clarity, and are excited about leveraging AI to enhance productivity, we want to hear from you!We are seeking a German-Speaking Product Support Specialist to join our Berlin team. You will serve as the primary expert for our German-speaking clientele, diagnosing technical challenges, addressing product inquiries, and ensuring that every user maximizes their experience with Leapsome. Collaborating closely with our Support, Product, and Engineering teams, you will actively contribute to creating a world-class support experience.This role is perfect for someone who is technically inclined, eager to learn about how complex products function, and looking to grow within a dynamic, AI-focused environment.Key Responsibilities:Provide support to German- and English-speaking customers via email, demonstrating clarity, empathy, and technical proficiency.Manage support tickets from initial contact through to resolution, ensuring prompt and effective solutions.Investigate and troubleshoot complex issues to determine root causes.Work closely with Product and Engineering teams to identify recurring problems and implement solutions.Assist in developing internal documentation and resources.

Role Overview insiderone is hiring a Technical Support Specialist in Berlin. This role focuses on helping clients resolve technical issues and answering product questions. The goal: smooth user experiences for a diverse group of customers. What You Will Do Troubleshoot technical problems for clients Respond to product-related inquiries Work closely with a support team to deliver reliable service Help ensure clients get the most out of insiderone’s products Location This position is based in Berlin, Germany.

Join our dynamic team at mcmakler as a Real Estate Agent in vibrant Berlin! We offer a competitive fixed salary paired with uncapped commission opportunities, enabling you to maximize your earnings while pursuing your passion for real estate.As a key player in our team, you will leverage your expertise to guide clients through the buying, selling, and renting processes, ensuring a seamless experience. Our supportive environment allows you to grow professionally while making a significant impact in the real estate market.

Why Choose voize? We're More than Just a Job!At voize, we're committed to empowering frontline workers with the gift of time - allowing them to care, connect, and be fully present. In today’s fast-paced environment, this precious time is often consumed by administrative tasks that detract from what truly matters: people.We are revolutionizing this landscape by developing an AI companion designed to liberate nurses from administrative burdens, reclaiming up to 30% of their time. Our aim is not to replace human effort but to enhance and support their critical work. Currently, over 1,100 care facilities and 75,000 nurses trust voize and benefit from our AI solutions.Our mission is supported by a robust $50M Series A funding round led by Balderton Capital, with contributions from HV Capital, Y Combinator, and other prominent venture capitalists.As a rapidly growing team, we blend cutting-edge technology with significant social impact. Join us on this transformative journey! Your Mission: Foster Adoption and Ensure Long-term Success!As a Technical Support Manager at voize, you will solve intricate technical challenges, turning obstacles into enlightening experiences for our clients. You'll spearhead system integrations, resolve technical discrepancies, and ensure our platform operates seamlessly. Each day presents fresh challenges, innovative ideas to explore, and opportunities to influence healthcare technology positively. Your Daily Responsibilities – Variety is the Spice of LifeLead and coordinate technical implementations and escalations across customer environments and internal teams.Manage and optimize system integrations within Windows and Linux environments.Troubleshoot complex issues across systems, networks, browsers, and interfaces, ensuring timely resolutions and effective communication.Drive infrastructure scaling initiatives (e.g., user growth, environment migrations, performance enhancements).Ensure comprehensive technical documentation, handoffs, and post-incident reviews to enhance team knowledge and mitigate recurrence.Identify recurring technical issues and collaborate proactively with Product and Engineering teams to develop long-term solutions. Your Expertise – What You Bring to the TeamProficiency in Windows/Linux administration, networking, and integrations (including firewalls, APIs, routing, and MDMs).Strong problem-solving abilities and a customer-centric approach.Effective communication skills to facilitate collaboration across teams.

Join our dynamic team as a Product Support & Operations Specialist at via in Berlin. In this role, you will play a crucial part in ensuring smooth operations and providing exceptional support for our innovative product offerings. Your expertise will help us maintain high customer satisfaction and operational excellence.

Berlin, On-site · Full-time €70,000-€90,000 + equity⏰ Full-timeOverviewAt Kombo (YC S22), we are revolutionizing the way engineering teams integrate their HRIS, ATS, and Payroll systems by developing a unified API that saves hundreds of hours of work. We are currently seeking a dedicated Technical Support Engineer to deliver outstanding technical support to our expanding client base, troubleshoot complex integration challenges, and contribute to building the backbone of our customer support system. In this role, you will act as the crucial technical liaison between our clients and our product and engineering teams.About KomboKombo is pioneering a unified API solution for HR, payroll, and recruitment systems. By enabling companies to integrate once with our platform, they gain immediate access to over 160 different systems, effectively simplifying the complexities of various data schemas, authentication methods, and API peculiarities.Since our time in Y Combinator in 2022, we have:Secured over $30M in funding from Y Combinator, Acadian Ventures, 468, and other investors.Achieved over $10M in annual recurring revenue (ARR) with a rapidly growing customer base.Scaled to process data for 10% of Germany's workforce.Expanded our team to over 50 members across two offices.As a global company with headquarters in New York City and Berlin, we proudly represent over 20 nationalities within our team.Why Support at Kombo is EssentialWe place a premium on exceptional support for our customers, as we believe it is a key competitive advantage. Our commitment to outstanding customer service has led us to win G2 badges for best support in our category and regularly receive accolades from customers who regard our support as the best they have experienced across all products.

Hello! We appreciate your interest in joining us at Lightspeed Are you on the lookout for an exciting new opportunity or simply exploring your options? You may be in the perfect place!As a valued member of the Lightspeed Support team, you will serve as the primary point of contact for our clients in need of assistance, addressing a wide range of inquiries from general education to technical troubleshooting across our hardware and software offerings.In collaboration with various global teams at Lightspeed, you will investigate, troubleshoot, test, and resolve issues that our hospitality clients may encounter during their operations.Your Responsibilities:Collaborate with our international, multilingual support team available 24/7 across APAC, EMEA, and NOAM.Flexibility with working days and shifts, including weekends.Engage with our hospitality customers, partners, and team members with a positive and knowledgeable approach, upholding Lightspeed's Gold Class support standards via phone, chat, and email.Utilize effective troubleshooting methods to swiftly identify the root cause of customer issues and deliver timely solutions.Document, track, and resolve customer interactions using our support platforms.Assist in identifying, reproducing, and escalating product issues and bugs to the Quality Assurance team, ensuring resolution is communicated to all relevant parties.Promote enhancements to our products and services based on customer feedback.Work within a scheduled roster to ensure our customers receive constant assistance.Your Qualifications:Prior experience in customer service or technical support, with a strong focus on delivering an exceptional customer experience.Excellent verbal and written communication skills in German and English.Basic familiarity with common online, mobile, and desktop platforms, including iOS, Android, OSX, and Windows.Preferred Qualifications:Experience in customer interactions via phone, email, and ticketing systems.

Join HeavenHR as a Customer Support Specialist (m/w/d) in Berlin and help us revolutionize HR and Payroll!Location: Berlin | Start Date: Immediately | Employment Type: Full-time (40h/week) or Part-timeHeavenHR is a leading provider of HR and Payroll software solutions in Germany. As we launch our groundbreaking new product, we are seeking talented individuals to support our growth.We offer both full-time and part-time positions, including both employed and freelance opportunities, providing you with maximum flexibility. Our fully remote work model allows you to work from anywhere, creating your ideal workspace.Our innovative product presents exciting and challenging problems that you'll solve while collaborating with friendly customers. You'll have the opportunity to handle customer inquiries via phone, chat, and email, assisting them in utilizing our HR and Payroll solutions. While experience in the HR sector is advantageous, it is not mandatory.We are looking for motivated talents eager to make an impact and revolutionize the HR and Payroll landscape in Germany. At HeavenHR, you'll join a team of smart and ambitious colleagues who are among the best in technology and HR. We are continuously hiring as we seek the top talent in the market.If you are a proactive, execution-oriented individual with a startup mentality, you will fit perfectly into our team. Please submit your work references, high school diploma, and any university degree if applicable. 2 to 3 years of professional experience in customer service is preferred, but not required.We offer: An exciting role in a dynamic company. The opportunity to work with a revolutionary product and change the HR and Payroll industry. Collaboration with fantastic customers and the resolution of challenging issues. A team of highly skilled and talented colleagues who support each other. The chance to work in a technology-driven environment. Attractive compensation and flexible working hours. If you are ready to be part of a dynamic team and help shape the future of HR and Payroll, apply now at HeavenHR. Send us your application documents with work references, high school diploma, and university degree (if available) and show us that you are a go-getter!

Join the innovative team at moss as a Customer Support Intern. This role offers a unique opportunity to gain hands-on experience while assisting our customers with their inquiries and challenges. You will play a crucial role in ensuring customer satisfaction and representing our brand positively.

Role Overview Cosuno is looking for a Customer Support Agent to join the team in Berlin (hybrid). This role serves as the main point of contact for users, translating technical questions into practical answers and helping customers get the most from the Cosuno platform. The position combines direct customer support with a key role in shaping internal processes by sharing insights from customer interactions. What You Will Do Omnichannel Support: Handle customer inquiries across email, phone, and chat. Respond quickly and clearly, aiming for solutions that last. Platform Guidance: Share product knowledge and help customers onboard smoothly. Make sure users understand features and can use the platform effectively. Documentation & Knowledge Base: Record all customer interactions in Salesforce. Help update and expand the internal knowledge base to support scalable service. Team Collaboration: Act as a link between customers, Sales, and Product teams. Gather feedback and spot opportunities to improve Cosuno’s software. Process Improvement: Suggest and help implement new ideas to make the support team more efficient and effective. What We Look For Experience: Previous work in customer service, ideally with digital products or platforms.

Intercom is seeking an IT Specialist in Berlin to help maintain and improve the company’s IT infrastructure. This position supports daily technology needs and works closely with team members to resolve technical issues as they arise. Role overview This role focuses on keeping systems running smoothly, assisting colleagues with IT challenges, and contributing to ongoing improvements in hardware and software environments. Attention to detail and a proactive approach are important in this position. What you will do Maintain and enhance IT infrastructure Support team members with technical issues Contribute expertise to improve technology processes Requirements Interest in technology and IT systems Detail-oriented and proactive mindset Ability to support a team with IT needs

Join our team as a Springer Augenoptiker in the vibrant city of Berlin! As an Optical Specialist, you will have the opportunity to showcase your skills and passion for eyewear. You will assist customers in selecting the perfect frames and lenses tailored to their needs, ensuring an exceptional shopping experience.