Senior Engineer in Operational Excellence

Role overview GetYourGuide connects travelers with memorable experiences worldwide. As a Senior Engineer in Operational Excellence, this position supports teams in delivering reliable, efficient, and trustworthy services for millions of users. Based in Berlin, the role focuses on minimizing disruptions, strengthening user trust, and supporting a culture of o…

Bist du bereit, Teil einer bahnbrechenden Mission zur nachhaltigen Wiederverwendung von Elektronik und Medien zu werden? Bei rebuy, einem Vorreiter im Bereich der Kreislaufwirtschaft, suchen wir einen Operational Excellence & Quality Specialist. Unsere Zielsetzung ist es, durch die Wiederverwendung von Produkten den Ressourcenverbrauch zu senken und E-Waste zu vermeiden. Unser internationales Team von 600 Mitarbeitern arbeitet gemeinsam daran, Verantwortung zu übernehmen, positiv zu denken und den Bedürfnissen unserer Kunden sowie unserer Umwelt zu dienen.Diese Position ist an unserem Logistikstandort für Medienprodukte in der Kanalstr. 139 in Berlin-Rudow angesiedelt.Was dich erwartet:In der Rolle des Operational Excellence & Quality Specialist stellst du sicher, dass unsere Logistikprozesse höchste Qualitätsstandards erfüllen. Du wirst das Qualitätsmanagement entwickeln und implementieren, Prozesse analysieren, Verbesserungspotenziale identifizieren und den Austausch zwischen internen Teams und externen Partnern koordinieren.Deine Aufgaben:Erstellung, Weiterführung und Umsetzung eines umfassenden Qualitätskonzepts in der Logistik in Zusammenarbeit mit einem externen Partner.Entwicklung von KPIs sowie Nachverfolgung und Dokumentation des Projektfortschritts inklusive Erfolgskontrollen.Koordination des Austauschs mit allen Verantwortlichen, einschließlich externer Partner und Dienstleister sowie interner Führungskräfte.Analyse und Bewertung von Prozessen hinsichtlich Produktivität, Stabilität und Qualität mit dem Fokus auf Kundenzufriedenheit.Systematische Identifizierung von Schwachstellen und Verbesserungspotenzialen.Vorantreiben notwendiger Softwareanpassungen zur Gewährleistung einer lückenlosen Inventarisierung und Qualitätsauswertung.Teilnahme an Workshops zur Prozessverbesserung und Schulung von Mitarbeitern auf der Logistikfläche.Warum du dich bewerben solltest:Du spielst eine strategisch wichtige Rolle bei der Weiterentwicklung der Logistikqualität und Operational Excellence bei rebuy.Du erhältst viel Eigenverantwortung und die Möglichkeit, einen realen Einfluss auf unsere Prozesse zu nehmen.

Join Heimstaden as a Senior Manager of Facility Management Excellence, where you will lead initiatives to optimize our facility management processes, ensuring operational excellence across all properties. Your strategic vision will guide the team in implementing best practices, enhancing service delivery, and driving continuous improvement. Collaborate with cross-functional teams to align facility management strategies with business objectives and foster a culture of excellence.

At Enpal, we envision a future where every roof has solar panels, every home has energy storage, and every garage houses an electric vehicle. We provide an integrated solution for decentralized energy encompassing solar panels, battery storage, wall boxes, smart meters, and heat pumps. At the heart of our operations is our AI-powered platform, Enpal.One+, which intelligently connects thousands of systems to optimize energy procurement and feeding into the energy market efficiently.Are you ready to contribute to solutions that deliver real-life benefits to thousands of households daily? At Enpal, what you create today will provide clean energy tomorrow and transform our approach to energy usage sustainably.

In order to strategically advance our international people initiatives, we are creating a pivotal role directly within the office of our Chief People Officer.As the Senior People Strategy & Excellence Manager (m/w/d), you will closely collaborate with the CPO to actively shape the evolution of our people strategy, focusing on internationalization—particularly in the USA—and the development of scalable, modern people structures.You will serve as a key interface between business operations and people management, ensuring our organization is sustainably, efficiently, and growth-oriented.Your Responsibilities:Strategy & OrganizationActive contribution to the company-wide people strategy in close cooperation with the CPO.Designing organizational structures and developing frameworks in the context of growth and internationalization.Deriving concrete people initiatives aligned with corporate objectives.Providing support to senior leaders and overseeing transformation and change processes.People Best Practices & Global ExcellenceMonitoring relevant HR and people trends while introducing new ideas and innovative approaches to the organization.Building, developing, and standardizing core people processes.Ensuring scalable and efficient people structures.Enhancing international collaboration and harmonizing standards across countries.Advising people teams and business stakeholders on best practices and modern HR approaches.Management, Data & ProjectsIndependently managing and implementing cross-departmental people projects.Advising leaders on strategic and organizational issues.Contributing to the development of people analytics and reporting structures.Deriving actions based on relevant HR metrics and establishing transparent reporting mechanisms.

Transform the Travel Experience Join GetYourGuide on a mission to redefine how people explore the world. Our platform is trusted by millions seeking unforgettable activities, all fueled by our dedication to making every journey exceptional - including yours. Are you ready to unleash your potential among a community of passionate travelers? Explore your next opportunity at our Berlin headquarters or in one of our global offices, from New York to Bangkok. Visit getyourguide.careers to get started.This is a maternity cover position for approximately one year. Team Mission The Learning Excellence team is committed to enhancing Customer Care operations through innovative, empathetic, and AI-driven training solutions. We harness the power of technology and automation to achieve faster, more effective learning outcomes while fostering a comprehensive understanding of GetYourGuide's evolving policies, processes, and principles. Your Mission Oversee and implement training programs to ensure that Business Process Outsourcing (BPO) agents and internal Care teams meet their performance objectives. Utilize AI tools and technologies to design, deliver, and enhance training programs for expedited and effective learning results. Identify knowledge gaps among experienced agents and new hires, creating tailored training sessions to address these areas. Organize and facilitate training sessions to communicate new procedures and updates. Work collaboratively with cross-functional teams to ensure seamless integration of procedural changes into training programs. Foster a culture of learning excellence and continuous improvement. Expect occasional travel, typically at least once a year, involving long-haul flights (9+ hours). Trips are usually scheduled well in advance and last an average of 1-2 weeks. Your Toolkit Minimum of 3 years of experience in customer service environments. Proficient in data analysis, identifying knowledge gaps, and taking actionable insights. Hands-on experience leveraging AI to enhance learning outcomes, including developing AI tutors/coaches for agents; creating AI-supported practice flows like role-plays and simulations; refining training content, quizzes, and knowledge checks; and using various AI learning tools.

The Superhuman team members in this role must be based in Berlin and collaborate in person throughout the week.About SuperhumanSuperhuman, an AI productivity platform, aims to unlock the superhuman potential within everyone. With the integration of Grammarly's writing assistance, Coda's collaborative workspaces, and more, we empower over 40 million people globally. Our suite of applications enhances productivity by seamlessly integrating with over 1 million platforms and websites. Founded in 2009, Superhuman supports more than 50,000 organizations and 3,000 educational institutions worldwide. Discover more at superhuman.com.The OpportunityTo meet our ambitious goals, we are searching for a Workplace Operations Manager to join our Workplace Experience team. At Superhuman, we believe the environment in which we work significantly impacts our ability to connect, create, and thrive. This role will oversee the operational performance of our Berlin Hub, ensuring a safe, efficient, and reliable workspace as our team expands.Reporting to the Senior Manager of Workplace Experience, you will focus on the operational backbone of our workplace, addressing building systems, vendor management, safety compliance, and sustainability initiatives. Your efforts will ensure smooth daily operations while fostering a high-quality environment for our employees to collaborate and excel.As a Workplace Operations Manager, you will:Oversee Workplace Operations - Manage all facility operations for the Berlin Hub, including HVAC, electrical, plumbing, and maintenance programs.Vendor Management - Handle vendor relationships, including negotiation, performance tracking, and cost optimization.Collaborate with Building Management - Work closely with landlords and property management to ensure seamless daily operations.Ensure Safety & Compliance - Maintain compliance with German occupational health, fire safety, and workplace regulations.

Join our dynamic team at Pergolux as a Senior Analytics Engineer, where you will play a pivotal role in shaping the analytics landscape of our Finance & Operations sector. In this position, you will leverage your extensive analytical skills to drive data-driven decisions, optimizing our processes and enhancing operational efficiency.Your expertise will be critical in collaborating with cross-functional teams to develop robust analytics solutions, ensuring the seamless integration of data insights into our business strategies. If you are passionate about data and analytics and are ready to take on challenges in a global environment, we invite you to apply!

Enpal is working to make solar power accessible across Europe by offering rental solar systems, energy storage, and wall boxes at an all-inclusive price. The company integrates these services into a single digital solution, aiming to simplify renewable energy for households and businesses. Backed by investors including Alexander Samwer, Lukasz Gadowski, Princeville Climate Technology, and Peter Rive, Enpal has become Germany’s first green unicorn under the leadership of founder Mario Kohle. Role overview The Vice President of Commercial Excellence will play a central role in shaping and scaling Enpal’s commercial organization. This Berlin-based position focuses on driving performance, efficiency, and growth across the business. Main responsibilities Lead the development and expansion of the commercial team to support strong performance and sustainable growth. Identify and implement improvements in processes, structures, and controls throughout the customer journey. Advance business development by introducing new tools, technologies, and AI-based solutions that enhance efficiency and results. Oversee strategic projects with direct P&L impact, including cost optimization, margin improvement, and operational efficiency initiatives. Build and manage high-performing teams in analytics, operations, and performance management. Collaborate closely with C-level executives to define and deliver on strategic initiatives. Requirements Exceptional academic background, ideally from a leading university. Extensive experience in top management consulting or a similar strategic environment. Proven track record in leading and developing teams. Operational experience in a rapidly growing company, such as a startup or scale-up. Strong analytical skills and a strategic mindset.

Join Delivery Hero SE as a Principal, Process Excellence & Global Implementation. In this pivotal role, you will lead initiatives aimed at enhancing operational efficiency and driving process improvements across our global network. Your expertise will help us streamline operations, ensuring that our teams are equipped with the best practices and tools necessary for success.

As a Senior Operations Manager at Blacklane, you will play a pivotal role in expanding our operational framework to establish Blacklane as the premier partner for our esteemed supply partners (professional chauffeurs) across the European market. This leadership position is relationship-focused, aiming to harmonize supply and demand dynamics, enhance partner engagement, and uphold operational excellence while ensuring cost efficiency and profitability.This role reports directly to the Head of Operations for our European Cluster.YOUR CHALLENGE:Market Operations & StrategyDevelop and execute strategies for supply partnerships within ground transportation services in your designated area, ensuring that guests receive the highest quality service at optimized cost levels.Oversee, negotiate, and continually enhance supply costs, quality metrics, and availability within your region, translating KPIs into actionable operational steps.Manage and optimize supply pricing and margin performance, effectively balancing supply and demand to achieve profitability and fulfillment targets.Make strategic operational decisions based on market fluctuations, including pricing adjustments and capacity allocation.Foster strong partner engagement and loyalty, particularly in supply-constrained or low-volume market scenarios.Act as an advocate for chauffeur insights and operational realities within the organization, ensuring that their perspectives inform strategic and product developments.Contribute to the formulation of the global supply strategy.Process ImprovementLead process improvement initiatives by collaborating with internal stakeholders to address operational opportunities and challenges.Leverage data analysis and market insights to identify risks, enhance forecasting accuracy, and support informed decision-making.Collaborate cross-functionally with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to align on commercial, regulatory, and operational priorities.Partner & Market EngagementBuild and nurture long-term strategic relationships with partners, ensuring ongoing communication and partnership growth.

Join ebreuninger GmbH & Co. as the Manager of Process Design & Excellence in our E-Commerce division. In this pivotal role, you will lead efforts to optimize and enhance our e-commerce processes, ensuring high levels of efficiency and customer satisfaction. Your expertise will drive innovation and streamline workflows, while collaborating with cross-functional teams to elevate our online shopping experience.

About andercoreJoin an innovative AI-driven trading platform that is revolutionizing the industrial supply chain in infrastructure, energy, and construction materials. We connect trusted suppliers from Asia, Europe, and the GCC region with local demand through a sophisticated, integrated platform.Our proprietary AI technology automates and digitizes the entire lifecycle of materials trading—covering procurement, pricing, inventory management, logistics, and embedded financing—effectively replacing thousands of manual, relationship-driven processes with real-time orchestration.Buyers enjoy immediate quotes, dependable availability, and predictable delivery via our unified operating system. Suppliers gain from accurate demand forecasting, disciplined management, and seamless integration into cross-border fulfillment networks. We collaborate with top brands to execute both dropship and cross-dock fulfillment for large-scale transactions, transforming global supply chains into predictable, software-like workflows.With a remarkable growth trajectory, our company has achieved triple-digit-million GMV, operates in six international markets, and is rapidly progressing towards profitability. Our dedicated team of over 80 professionals, based in Berlin (HQ) and Asia, is pioneering the world’s first industrial-grade AI operating system for materials, redefining global trade in one of the most critical industries.We are proudly backed by prestigious investors and global banking partners, having successfully concluded a $40 million series B funding round with Atomico, Project A, and Invent Capital, and institutional support from Commerzbank and KfW.We are currently looking for a skilled Senior Operations Analyst to join our Logistics, Fulfillment, and Supply Chain team. This essential position will help establish comprehensive data and operational control transparency across our operations, empowering data-driven decision-making and continuous improvement.

Join Moss, where we empower finance professionals to automate their daily tasks and make proactive decisions.Our unique culture fosters growth and impact, encouraging each team member to learn and excel. As recognized by Sifted’s Rising 100 and LinkedIn's Top Startups, we are committed to advancing your career while building lasting success at Moss.Our Platform Engineering team is essential for maintaining the cloud platform, reliability, and technical foundations of Moss. We are currently seeking a Senior Platform Engineer (Integrations) to enhance our internal automation and integration capabilities.In this pivotal role, you will leverage your backend engineering expertise alongside platform thinking to facilitate secure workflow automation and orchestrate AI-driven processes for internal teams. You will design and manage the systems that connect our SpringBoot microservices with internal tools and external SaaS platforms, ensuring they are scalable, secure, and production-ready.This is a senior, hands-on position with significant ownership and impact throughout the organization.

Join Avaloq as a Senior HR Operations Professional in Berlin, where you will play a pivotal role in shaping our HR strategies and operations. You will collaborate with cross-functional teams to optimize HR processes, ensuring a seamless employee experience while enhancing overall organizational effectiveness.Your expertise will drive operational excellence, support talent management initiatives, and contribute to a culture of continuous improvement within the People & Communications department. This is an exciting opportunity to make a significant impact in a dynamic and innovative company.

getolo is shaping the future of insurance by focusing on operational excellence and practical solutions. The Strategic Operations team is expanding and seeks a Senior Operations Data Analyst (German Speaker) for a full-time, hybrid position in Berlin. This role combines time at the Chausseestraße office with remote work flexibility. Key Responsibilities Maintain the accuracy, consistency, and usability of operational data, reports, and insights. Analyze data from various sources to identify trends, risks, and areas that need improvement. Build and update dashboards and reports to track KPIs, including loss ratios, service quality, and customer satisfaction. Present complex data findings in a clear way for non-technical colleagues, and support Operations and Management with ad-hoc analyses. Spot anomalies and inefficiencies through detailed data analysis, recommending process improvements. Collaborate with stakeholders to translate business needs into actionable data requirements and help define the operations data roadmap. Work closely with the Data Platform team to ensure data integrity, scalability, and alignment with business objectives. Deliver data-driven insights to leadership on topics such as customer segmentation, satisfaction analysis, and performance optimization. Act as a trusted advisor to management, using data to support key business decisions. Lead cross-functional analytics projects, including integrating new markets into reporting and supporting analytics for new insurance products and pricing. Requirements Bachelor’s or Master’s degree, or equivalent professional experience. At least 4 years of experience in operations data analysis, preferably in a B2C environment. Fluency in German. Work Location This position is based in Berlin and follows a hybrid work model, with both in-office and remote work options.

About the Opportunity The Senior Manager of Audit Operations will play a pivotal role in overseeing the operational policies and support processes of Internal Audit at N26. This position is key in ensuring the efficient operation and continual enhancement of reporting, data analytics, audit tools, and the overall audit function's organizational framework. The primary goal is to fortify the auditing function with a robust data foundation, dependable reporting, and a stable system landscape, while promoting transparency about audit activities and findings. In This Role, You Will: Audit Governance & Methodology: Assist in maintaining and evolving the operational framework of the Internal Audit function, including methodologies, operational standards, and governance processes. Audit Quality Assurance: Lead the Internal Audit Quality Assurance and Improvement Program. Audit Reporting: Prepare and consolidate quarterly and annual Internal Audit reports for senior management and governance bodies, incorporating analysis of audit coverage, findings, and remediation status. Audit Data Analytics: Design and execute data analyses to support audit activities, including trend analysis of findings and risk indicators. Audit Systems Administration: Manage and enhance the Internal Audit systems landscape, overseeing tools like Audimax and the Jira Audit project. Issue & Findings Monitoring: Supervise the tracking of audit findings and remediation measures, ensuring transparency and timely escalation of any delays. Audit Process Support: Assist auditors with operational aspects of the audit lifecycle, including reporting structures and data preparation. Stakeholder Coordination: Serve as the primary point of contact between Internal Audit, IT, and other control functions to streamline audit tools and reporting requirements. Continuous Improvement of Audit Operations: Identify and implement opportunities for enhancing efficiency, automation, and data-driven decision-making within Internal Audit operations.

About the Role enpal is looking for a Senior Operations Manager to join the team in Berlin. This role takes responsibility for operational strategy, process improvement, and team leadership. The Senior Operations Manager plays a key part in shaping business processes and supporting organizational goals. What You Will Do Oversee and refine operational strategies to support company objectives Identify ways to improve efficiency across teams and processes Lead and mentor a team focused on achieving operational targets Support the development and implementation of business processes Location This position is based in Berlin.

Location: Berlin, Germany (hybrid work model, Chausseestraße office) Team: Strategic Operations Role overview getolo is expanding its Strategic Operations team and hiring a Senior Data Analyst in Operations (all genders) for a full-time position based in Berlin. This role combines hands-on data analysis with collaboration across multiple teams. The focus is on supporting informed decisions and driving ongoing improvements in how the business operates. Operations data management Maintain accuracy, consistency, and usability of operational data, reports, and analyses. Analyze data from sources such as claims, customer service, and operational performance to identify trends, risks, and opportunities for improvement. Build and update dashboards and reports to track key performance indicators, including loss ratios, service quality, and customer satisfaction. Present clear, actionable findings to non-technical stakeholders and support ad-hoc analysis for operations and management. Improving the operations data model Identify anomalies, inefficiencies, and areas for improvement through detailed data analysis. Translate business needs into specific data requirements and contribute to shaping the data roadmap for operations. Work closely with the Data Platform Team to ensure data integrity, scalability, and alignment with business objectives. Strategic data projects Deliver data-driven insights to management on topics such as customer segmentation, CSAT analysis, and performance optimization. Act as a trusted partner for management, supporting strategic decisions with data. Lead cross-functional analysis projects, including integrating new markets into reporting and conducting pricing or product studies for new insurance offerings.

About Planet Labs Inc. Planet Labs Inc. designs, builds, and operates the world's largest fleet of imaging satellites. The company provides a cloud-based platform that delivers a broad dataset to commercial, environmental, and humanitarian sectors. Teams blend expertise from space and data fields to develop solutions that address global challenges. Clients use Planet’s data for innovation, research, and practical problem-solving. Planet values a people-focused culture, supporting team members and fostering growth. Employees work from locations across the globe, including San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. The company offers a flexible work model. Role Overview: Space Systems Engineer for Space Operations The Space Operations team ensures the health and efficiency of Planet’s Earth observation satellite network. Based in Berlin and North America, the team relies on automation and software to turn large datasets into actionable metrics. These tools support and improve satellite performance and operational workflows. This full-time, hybrid position is based in Berlin, Germany. The role requires working from the Berlin office at least three days per week. What You Will Do Support daily operations of the satellite fleet Analyze satellite data and troubleshoot anomalies Conduct on-orbit experiments Test and deploy software on the ground and in space Collaborate with hardware and software teams to debug issues and improve services Provide operational insights to help shape future satellite designs Who We Are Looking For Comfortable working with data and automation Strong communication skills Self-starter who adapts quickly to shifting priorities Enjoys working in a technical, team-oriented environment