Senior Product Engineer, AI Platform

At Intercom, we revolutionize customer service with our cutting-edge AI technology. Our mission is to empower businesses to deliver exceptional customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI on the market, enabling businesses to provide round-the-clock, flawless service. Fin integrates seamlessly with our Helpdes…

At Intercom, we are revolutionizing customer service through innovative AI solutions, striving to empower businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, is the most advanced customer service AI available, enabling businesses to provide round-the-clock, flawless service and significantly enhance customer interactions. Fin seamlessly integrates with our Helpdesk, creating an all-encompassing solution known as the Intercom Customer Service Suite, designed to tackle complex queries that necessitate human intervention.Founded in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is setting a new benchmark for customer service. Our core values drive us to push boundaries, operate with speed, and deliver unparalleled value to our clients.We believe in the importance of speed, and Berlin epitomizes this with its unique combination of technical expertise and vibrant creative culture. It is a globally connected city, closely situated to our R&D hubs in Dublin and London, making it the ideal environment for top-tier technical talent to flourish and collaborate on ambitious projects.This year, we aim to expand our Berlin team by hiring 100 professionals in engineering, AI, data science, product, and design. Joining us now means becoming part of the foundational R&D team in this region, allowing you to leave a lasting impact as we develop the world's leading customer agent!What’s the opportunity?We are seeking Senior Product Engineers to join our AI Group, focusing on the development of Intercom’s AI-driven products. As a Product Engineer in machine learning, you will collaborate closely with our ML Scientists and product teams, gaining a deep understanding of our products, customer needs, and our ML tech stack.Your role will involve defining innovative ML features, researching suitable algorithms, and rapidly deploying prototypes to our customers. Our team is highly product-focused, working in partnership with Product and Design teams to expedite our production processes. Thanks to our dedicated engineering team, we frequently transition from successful offline tests to production within weeks.We are passionate about leveraging machine learning technology, having productized everything from classic supervised models to groundbreaking unsupervised clustering algorithms and transformative applications of transformer neural networks. We rigorously test and measure the real customer impact of every model we implement.

At Intercom, we are revolutionizing customer service through the power of AI. Our mission is to enable businesses to deliver outstanding customer experiences, and we are seeking talented individuals to help us achieve this goal.Our flagship AI agent, Fin, stands out as the most sophisticated customer service AI available, ensuring businesses can offer seamless, around-the-clock support that enhances customer interactions. By integrating Fin with our Helpdesk, we create the Intercom Customer Service Suite, which provides AI-driven assistance for complex queries that necessitate human intervention.Since our inception in 2011, Intercom has grown to serve nearly 30,000 businesses worldwide, setting new benchmarks in customer service excellence. Guided by our core values, we constantly strive for innovation, speed, and delivering exceptional value to our clients.Berlin’s unique blend of technical expertise and vibrant creative culture makes it an ideal location for our expansion. We are excited to tap into the city’s talent pool while remaining connected to our R&D centers in Dublin and London. We aim to recruit 100 new team members in Berlin this year across engineering, AI, data science, product, and design, making this a pivotal moment to join us as we build the world’s leading customer agent.What’s the Opportunity?We are looking for Senior Product Engineers to join our AI Group and contribute to the development of our AI-powered products. As a Product Engineer in machine learning, you will collaborate closely with our ML Scientists and product teams, gaining an in-depth understanding of our products, customers, ML tech stack, and overall product offerings.Your responsibilities will include defining new ML features, exploring suitable algorithms and technologies, and swiftly delivering prototypes to our customers. Our highly focused team works in close partnership with Product and Design, allowing us to move quickly to production and often launch beta versions only weeks after successful testing.We are passionate about leveraging machine learning technology, having transformed various models—from classic supervised to innovative unsupervised clustering and advanced applications of transformer neural networks. We rigorously test and assess the tangible customer impact of each model we deploy.If you are an experienced product engineer eager to make a significant impact, we encourage you to apply!

At Intercom, we are revolutionizing customer service through AI technology, dedicated to helping businesses create outstanding customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI on the market, enabling businesses to offer continuous, exceptional customer support and fundamentally enhance their customer interactions. Fin can also integrate with our Helpdesk to form a comprehensive solution, known as the Intercom Customer Service Suite, designed to address complex inquiries that require human intervention.Founded in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining customer service standards. Our team is driven by core values that encourage pushing boundaries, rapid innovation, and consistently delivering exceptional value to our clients.Berlin captivates us with its unique blend of deep technical talent and rich creative culture, all within a lively, globally connected city that is conveniently located near our R&D centers in Dublin and London. It is an environment where top technical talent flourishes, attracting individuals from across the globe eager to relocate and contribute to ambitious projects.As part of our growth, we aim to recruit 100 professionals in Berlin over the next year across various domains, including engineering, AI, data science, product management, and design. This is an exciting opportunity to join us as we build the premier customer agent in the world!What’s the opportunity?We are launching a new function within Intercom: AI Product Management. For over a decade, we have invested in building in-house AI capabilities with a dedicated team of machine learning scientists, engineers, researchers, and AI designers. We are now expanding this team by bringing on product managers to help shape the future of our AI platform and agent.As a Senior AI Product Manager, you will define the vision, strategy, and roadmap for the core AI systems that drive Fin and our AI features. You will operate at the crossroads of advanced AI research, innovative product development, and real-world customer challenges, aiding us in creating world-class AI products that yield significant business outcomes.This role demands a high level of ownership from a technically proficient, customer-centric product manager who thrives in fast-paced, ambiguous settings and enjoys transforming complex AI functionalities into simple, enjoyable product experiences.

Senior Product Engineer (AI Agents) Permanent Position, Full-time · Berlin (Hybrid) MAKE A MEANINGFUL IMPACT At charles, we empower numerous brands to connect with their loyal customers through engaging conversations every day, whether it’s socks, pet food, or cosmetics. As a Senior Product Engineer at charles, you will play a pivotal role in advancing our product and infrastructure, driving the transformation of conversational AI. You will collaborate with engineers, product managers, and designers to develop scalable, high-performance systems that address real customer needs. Your work will lead to dependable, data-driven solutions that cater to millions of users, pushing the frontiers of AI-driven messaging commerce. YOUR KEY RESPONSIBILITIES Identify and tackle high-impact challenges, utilizing product and business insights to prioritize effectively. Develop and refine AI-enhanced conversational features, leveraging LLMs to foster meaningful customer interactions. Enhance the Charles API to integrate messaging capabilities with CRMs, CDPs, and shop systems. Create clear, maintainable documentation and uphold the integrity of well-tested code. Monitor system performance and implement data-driven enhancements. Conduct code reviews with peers and contribute to the overall growth of the company. Break down product initiatives into manageable technical tasks and accurately estimate the workload. IDEAL CANDIDATE PROFILE 5+ years of experience in software engineering. Proficiency in Node.js and TypeScript (preferred) or another high-level programming language such as Java, Go, Rust, or Python. Strong product and business acumen: A keen understanding of customer needs, focusing on solving the right problems rather than just building technically intriguing solutions. Experience or a strong interest in working with LLMs and AI to develop products (prompt engineering, AI APIs, understanding practical limitations). Experience deploying and managing applications on cloud platforms, preferably GCP. A testing-focused mindset with strong monitoring abilities and the capacity to write reliable, scalable code. Data-driven decision-making skills and creativity in tackling challenges. Excellent communication skills, capable of effectively conveying technical concepts to both technical and non-technical stakeholders. Mentoring abilities to foster team growth as we expand.

About the RoleWe are on the lookout for two highly skilled backend engineers to join our dynamic team in Berlin. You will be instrumental in advancing the development and implementation of our technology, enhancing our capacity to create core backend functionalities, and empowering other teams to utilize this backend for their projects.If you have a passion for creating exceptional products, thrive in a fast-paced environment, and are eager to contribute to the success of an ambitious startup, this is the perfect opportunity for you.Our Tech Stack:Python / FastAPIPostgreSQL / MongoDB / ElasticCloud LLM providers + bare metal GPUsGCPAs an early team member, you will assume significant responsibilities from day one, with the chance to influence our technological architecture and infrastructure.Join one of the most ambitious AI companies today, collaborating with a world-class team of experts in their fields, and experience an incredibly stimulating work environment. In This Role You WillLead the delivery of complex projects, coordinating with cross-functional teams, and ensuring timely completion of essential components.Develop a deep understanding of Reliant's vision and integrate this into your architectural and process decisions in daily operations.Offer insights to refine UI/UX concepts and assist in the planning of backend and infrastructure development.Take proactive responsibility for long-term code quality and architecture. About YouThe ideal candidate will have a proven track record in backend or full-stack development, with a focus on rapid innovation and effective systems design that supports growth opportunities for both the product and the team.To thrive in this role, you should possess the following skills and experiences:5+ years of demonstrated experience in building backend services or distributed systems.Ability to design, develop, test, and maintain backend services and APIs that support product features, including writing robust, production-quality code.Engage in system and service design; contribute to architectural discussions and make informed trade-offs regarding scalability, latency, cost, and reliability.Navigate ambiguity effectively; translate vague or high-level requirements into actionable implementation plans.Collaborate with cross-functional partners including product management, frontend, UX, data, and operations to define requirements, plan implementations, and deliver features.Ensure high code quality by writing, reviewing, and improving unit/integration tests; actively participate in code reviews.

At Intercom, we are revolutionizing customer service with our cutting-edge AI technology, dedicated to enhancing customer interactions for businesses worldwide.Our flagship AI agent, Fin, stands out as the most sophisticated customer service AI agent available, empowering businesses to provide uninterrupted, top-tier customer service. When integrated with our Helpdesk, it forms the comprehensive Intercom Customer Service Suite, designed to handle complex inquiries that necessitate human intervention.Since our inception in 2011, we have garnered the trust of nearly 30,000 businesses globally, setting a new benchmark in customer service excellence. Our commitment to innovation is fueled by our core values: we embrace challenges, prioritize rapid execution, and consistently deliver exceptional value to our clients.Berlin captivates us with its unique combination of technical expertise and vibrant creativity, making it an ideal location for those who share our passion for speed and innovation. As we expand our presence in Berlin, we are eager to attract top-tier technical talent from around the globe to collaborate on ambitious projects that shape the future of customer engagement.This is an exciting time to join our mission as we aim to recruit 100 talented individuals in Berlin across various disciplines, including engineering, AI, data science, product management, and design. Be a part of our foundational R&D team and leave a lasting impact as we strive to create the world's leading customer agent!What’s the Opportunity?As a Senior Product Engineer at Intercom, you will play a pivotal role in addressing real customer challenges through the smart and efficient application of your technical expertise. You will integrate into one of our multidisciplinary product teams, contributing to both back-end and front-end system development while collaborating closely with designers, product managers, researchers, and data analysts.We are currently tackling numerous scaling challenges and building a robust platform. Your expertise will be instrumental in areas such as developing an intuitive messenger composer, optimizing rule matching, enhancing deliverability, ensuring security, maintaining app availability, and implementing machine learning solutions.

Role overview repriskag is hiring a Senior AI Engineer based in Berlin. This position centers on designing and building advanced AI solutions aimed at solving complex problems in a range of industries. The work requires a strong technical background and a creative approach to applying AI methods. Collaboration is central to this role. The Senior AI Engineer will work closely with engineers and researchers, sharing ideas and exploring new directions in AI technology. The team values open communication and a willingness to tackle novel challenges together. What you will do Design and implement AI solutions for diverse industry problems Collaborate with engineers and researchers to develop new AI approaches Contribute to discussions on emerging AI technologies and their practical applications Location This role is based in Berlin.

JetBrains is hiring a Senior Product Manager focused on AI Analytics. This position centers on guiding projects that use artificial intelligence to improve user experience and support product growth. Role overview The Senior Product Manager will work closely with teams from different disciplines to shape and deliver AI-driven features. The goal is to ensure JetBrains products continue to set high standards in the industry. Key responsibilities Lead projects that apply AI analytics to enhance product capabilities Collaborate with engineering, design, and other teams to define and execute strategy Drive initiatives that improve user experience and support business growth Location This role is open in multiple cities, including Amsterdam, Belgrade, Berlin, Limassol, London, Madrid, Munich, Paphos, Prague, Warsaw, and Yerevan.

Join Machine Learning Reply, a leader in transforming advanced AI technology into practical, scalable solutions for organizations. We are searching for an enthusiastic AI Application Engineer to help create AI-driven applications and intelligent features leveraging cutting-edge machine learning and generative AI technologies.As part of our innovative team, you'll focus on developing user-centric AI applications, translating AI capabilities into market-ready products.This role positions you at the nexus of AI engineering, backend development, product design, and cloud deployment, crafting production-ready AI systems that deliver significant business impact.Key Responsibilities:Design and develop AI-powered applications for enterprise clients, including digital assistants, AI copilots, semantic search systems, and intelligent automation solutions.Create applications powered by LLM and Retrieval-Augmented Generation (RAG) using the latest AI frameworks.Develop comprehensive AI products that integrate LLM APIs with enterprise data sources and backend services.Architect scalable AI microservices and APIs to embed AI functionalities into enterprise platforms.Implement vector search, embeddings pipelines, and knowledge retrieval systems.Rapidly prototype AI features and proofs-of-concept, transitioning them to production-grade systems.Collaborate with product managers, designers, AI engineers, and enterprise clients to create impactful AI solutions.Deploy AI systems on cloud platforms following modern DevOps practices.Ensure reliable, scalable, and observable AI services through CI/CD pipelines, monitoring, and containerized deployments.What We Offer:An open and collaborative environment within the global Reply network, allowing you to build next-generation AI applications.Interdisciplinary collaboration with teams comprising AI engineers, software developers, and data scientists across diverse industries such as Banking, Insurance, Automotive, and Retail.An active social program featuring paid training, conferences, communities of practice, hackathons, and Reply XChange.Monetary benefits including a mobility package, gym subsidies, insurance, and pension schemes.

About the Role Join bluefishai as a Senior AI Engineer and take the lead in developing cutting-edge LLM-powered products that redefine marketing and advertising technologies. Your expertise in machine learning, large language models, and natural language processing will be crucial as you design, implement, and enhance our suite of AI-driven solutions. In this pivotal role, you will oversee the LLM technology stack that is central to our product offerings. Collaborate with cross-functional teams, including application engineers, product managers, and designers, to create innovative solutions that yield significant business results. This position offers a unique opportunity to influence the future of AI-driven technologies and contribute to impactful real-world applications. While this role is associated with our Berlin office, we support hybrid or fully remote work arrangements for candidates located within Germany.

At Intercom, we are revolutionizing customer service with our innovative AI solutions, dedicated to helping businesses enhance their customer interactions.Our AI agent, Fin, stands as the most advanced customer service AI solution available, enabling businesses to offer unparalleled, round-the-clock support that significantly improves customer experiences. By integrating Fin with our Helpdesk, we deliver a comprehensive solution known as the Intercom Customer Service Suite, which is designed to handle complex inquiries that require a human touch.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is committed to raising the bar for customer service. We are driven by our core values, which inspire us to push boundaries, innovate with urgency, and continuously provide exceptional value to our clients.What’s the Opportunity?We are seeking experienced Staff Product Engineers to join our AI Group, tasked with developing Intercom’s AI-driven products. In this role, you will collaborate closely with our ML Scientists and product teams to gain an in-depth understanding of our products, customers, and the machine learning technology stack we utilize.Our team is dedicated to defining new machine learning features, exploring suitable algorithms and technologies, and swiftly delivering initial prototypes to our customers.As a product-focused unit, we work in collaboration with the Product and Design teams to ensure we deliver the best possible AI-enhanced product experiences. Our engineers are instrumental in facilitating rapid production, often transitioning to beta releases within weeks following successful offline tests.We are passionate about leveraging machine learning technologies, and our projects range from classic supervised models to cutting-edge unsupervised clustering algorithms, and innovative applications of transformer neural networks. We rigorously test and measure the genuine impact of each model we deploy on our customers.If you are an accomplished product engineer with a strong analytical mindset and hands-on experience with machine learning systems, we would love to connect with you!

At Machine Learning Reply, we empower organizations to harness advanced AI technologies, transforming them into practical applications and scalable digital products.We are seeking an enthusiastic AI Application Engineer to join our team, focusing on the development of AI-driven solutions and intelligent product enhancements utilizing state-of-the-art machine learning and generative AI technologies.While our GenAI Engineers concentrate on model creation and AI architecture, you will prioritize the development of user-centric AI applications, turning AI functionalities into robust products.In this role, you will operate at the convergence of AI engineering, backend development, product innovation, and cloud deployment, crafting production-ready AI systems that deliver tangible business outcomes.

Join GetYourGuide as a Senior AI Enablement Engineer, where you will leverage your expertise in artificial intelligence to enhance our product offerings. In this pivotal role, you will collaborate with cross-functional teams, driving the integration of AI technologies into our platforms, ultimately enhancing user experience and operational efficiency.Your contributions will shape the future of travel experiences, directly impacting how customers interact with our services. If you are passionate about AI and ready to make a significant impact in a dynamic environment, we want to hear from you!

Join leapsome as a Lead AI Product Engineer and play a pivotal role in shaping innovative AI-driven products that enhance user experience and drive business success. In this dynamic position, you will lead a team of engineers, collaborate with cross-functional teams, and develop cutting-edge solutions that leverage the latest advancements in artificial intelligence.

Unleash Your Creativity with AI Orchestration.At n8n, we are pioneering an open workflow orchestration platform designed for the AI-driven future. Our mission is to empower technical teams with the flexibility of coding while enjoying the efficiency of no-code tools, enabling them to automate processes swiftly, intelligently, and without constraints. Supported by a vibrant community and over 500 integrations approved by builders, we are revolutionizing how systems interact and ideas scale for meaningful impact.Since our inception in 2019, our team has expanded to over 220 diverse individuals across Europe and the US, all united by a shared spirit of innovation, with our hub in Berlin. Our journey includes:Building a community of more than 650,000 active developers and buildersAchieving over 145k stars on GitHub, ranking us among the world’s Top 40 projectsBeing recognized as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100)Securing $240 million in funding, from Sequoia’s first German seed to our recent $180 million Series C, elevating our valuation to $2.5 billionWe believe in the power of creation. If you decide to apply, we encourage you to explore n8n—whether you have technical skills or not—and share a screenshot of your first workflow with us. Start your journey here: app.n8n.cloud/register.Join us at this pivotal moment of our growth. Together, let's build something extraordinary. In this role, your primary objective will be to develop and deliver comprehensive TypeScript product features that enhance user workflows within the same week, ensuring a balance of speed, quality, and stringent security standards.To achieve this, you'll take ownership of outcomes across the full stack, maintaining close connections with users, product teams, and metrics:End-to-End Product OwnershipOversee a product area from initial discovery to final delivery, including post-launch iterations.Rapidly ship high-quality features across the TypeScript stack, ensuring an optimal balance of user experience, performance, and maintainability.Collaborate closely with Product to transform customer challenges into clear scopes and measurable outcomes.Fullstack Delivery Across Frontend and BackendDesign and enhance user-facing experiences in Vue or React, prioritizing usability and performance.

Become a part of Voyfai, a rapidly expanding Series A startup redefining logistics and technology throughout Europe.Located in the vibrant city of Berlin, we are at the heart of a diverse portfolio of companies engaging across multiple European markets.This is an exceptional opportunity to take the reins from the outset, create significant impact, and develop your career in an agile, fast-moving atmosphere. Whether you’re optimizing processes, formulating strategies, or spearheading initiatives, your efforts will directly contribute to the success of Voyfai and the enterprises we empower. If you have a passion for building innovative solutions and wish to join a rising star, we encourage you to reach out!Your RoleAs a Senior AI Engineer at Voyfai, you will be instrumental in crafting, developing, and scaling LLM-driven and applied GenAI systems that enhance our main offerings. You will collaborate closely with Product, Engineering, and Business teams to convert complex, unstructured challenges into effective, production-ready AI solutions.This role is hands-on and focused on delivering tangible results. You will take full ownership from identifying use cases and designing prompts or models to deploying, monitoring, and continuously improving systems in production, with a strong emphasis on real-world reliability and business outcomes.Key Responsibilities:Design, develop, and implement LLM-driven and GenAI features for impactful, real-world applications.Build and manage end-to-end GenAI pipelines, encompassing prompt design, model selection or fine-tuning, evaluation, and deployment.Integrate foundational models into production systems, prioritizing latency, cost-efficiency, reliability, and quality.Collaborate with Product Managers and Engineers to convert vague business challenges into scalable AI solutions.Oversee production AI systems, including monitoring, evaluation, guardrails, and feedback mechanisms.Contribute to architectural choices regarding AI platforms, retrieval systems, vector databases, and LLMOps tooling.Elevate the technical standard through code quality, documentation, and mentorship.What You Bring:Several years of experience as an AI Engineer, Machine Learning Engineer, or in a related role, with a hands-on focus on LLMs and applied GenAI in operational environments.Strong grasp of LLM behavior, prompting techniques, evaluation strategies, and common failure modes.Proven track record of successfully implementing AI solutions that drive business value.

Role overview Taktile seeks a Senior Product Manager to guide the Decision Engine product from its Berlin office. This position shapes both the vision and strategy for the product, collaborating with teams across the organization. The main goal is to deliver solutions that help clients improve their decision-making processes. What you will do Lead cross-functional teams through all stages of the product lifecycle, from initial concepts to launch Translate market needs and business objectives into a focused product strategy Develop and refine solutions that enhance decision-making capabilities for clients Keep the product direction aligned with customer requirements and company goals

Join our innovative team at akirolabs as a Senior AI Engineer, where you'll play a crucial role in designing and implementing cutting-edge artificial intelligence solutions. We are looking for a passionate individual who thrives in a dynamic environment and is ready to take on challenging projects that push the boundaries of technology.

Join Arbio, a pioneering AI-driven hospitality company, and be part of our mission to revolutionize short-term rentals across Europe.At Arbio, we leverage cutting-edge technology to enhance efficiency, elevate guest experiences, and streamline operations in the short-term rental sector. Our rapidly growing team is dedicated to shaping the future of hospitality with innovative AI solutions, all while fostering a culture of performance and accountability. Come aboard and help us lead the industry into a new era of growth and innovation.As a Senior AI Engineer, you will be instrumental in developing the intelligence framework that underpins our operations, from property management to guest services. We are focused on creating advanced Retrieval-Augmented Generation (RAG) systems that convert disparate data into immediate, actionable insights, empowering our teams to provide world-class guest experiences.Your contributions will include:Designing high-performance RAG pipelines utilizing MongoDB Vector DB for rapid semantic search capabilities.Building agent workflows based on LangChain for complex reasoning tasks.Integrating various LLM providers such as Claude, OpenAI, and Gemini.Writing maintainable and scalable TypeScript code to facilitate our growth.Monitoring and optimizing using LangSmith and other LLMOps tools.Collaborating with a dynamic, agile team to push the boundaries of AI in the hospitality field.