Strategic Customer Success Manager

We are seeking a dynamic and proactive Strategic Customer Success Manager to join our team. In this role, you will be instrumental in ensuring the success of our customers by helping them maximize their investment in our solutions. You will build strong relationships, understand customer needs, and proactively address any challenges they may face. If you're …

Join HubSpot as a German Lead Customer Success Manager, where you will play a pivotal role in ensuring the success of our strategic accounts. Your expertise will guide our clients through their journey with HubSpot, fostering strong relationships and driving customer satisfaction. In this position, you will lead a passionate team dedicated to delivering exceptional service and results.As a vital member of our team, you will collaborate closely with sales, product, and marketing teams to understand client needs and ensure they receive maximum value from our solutions. This is an exciting opportunity to make a significant impact within a fast-paced, innovative environment.

Join our dynamic team at leverdemo-8 in Berlin, Germany, as a Strategic Customer Success Manager. In this role, you will be instrumental in enhancing customer satisfaction and driving retention through strategic guidance and support. You will work closely with our clients to understand their needs and ensure they achieve their desired outcomes with our products. This is an exciting opportunity to be part of a forward-thinking company that values innovation and customer-centricity.

About WatershedWatershed is an innovative enterprise sustainability platform dedicated to empowering businesses to effectively manage their climate and ESG data. Leading companies such as Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens leverage Watershed to generate audit-ready metrics for both voluntary and regulatory reporting, including the CSRD. We are eager to welcome passionate product builders who thrive in mission-driven environments and are excited to collaborate in cultivating a vibrant team culture.With offices in major cities including San Francisco, New York, Denver, London, Paris, Berlin, Sydney, and Mexico City, we also embrace the flexibility of remote work across the U.S. and Europe.The RoleAt Watershed, we are on a transformative mission to assist companies in measuring, reducing, removing, and reporting their emissions. Our success is intrinsically linked to our customers' achievements, and we are looking for pioneering members to join our Berlin Customer Success team. You will play a vital role in guiding our clients as they navigate their climate journeys.As a Strategic Customer Success Manager (CSM), you will be the primary point of contact for our largest clients, helping them to understand Watershed’s offerings and how they can align these with their organizational goals. You will engage deeply with customers to comprehend their unique business needs and provide tailored support throughout their climate journey, collaborating with Watershed’s broader teams to deliver exceptional service.Fluency in both English and German is essential for this role.

Role Overview insiderone is hiring a Customer Success Manager for the DACH region, based in Berlin. This role centers on building trusted relationships with clients and helping them get the most from insiderone's solutions. The Customer Success Manager serves as the main contact for customers, guiding them through onboarding and ongoing use of the platform. What You Will Do Act as the primary contact for clients in the DACH region. Guide customers through implementation and ensure their goals are met. Build and maintain strong relationships with key stakeholders. Conduct regular check-ins to monitor progress and satisfaction. Identify and pursue opportunities for upselling and cross-selling. Work closely with product and support teams to ensure a smooth customer experience. Location This position is based in Berlin, Germany and focuses on customers in the DACH region.

Role Overview Shiji Group is hiring a Customer Success Manager in Berlin. This role centers on building and maintaining strong relationships with clients, helping them reach their goals with Shiji’s solutions. What You Will Do Develop and nurture relationships with clients to understand their needs and objectives Offer tailored support to help clients get the most from Shiji products Work proactively to support customer satisfaction and encourage long-term retention Share client feedback and insights with internal teams to help guide product and service improvements Location This position is based in Berlin.

Unleash the Power of AI Orchestration with n8n!n8n stands at the forefront of workflow orchestration, designed for a new era driven by AI. We empower technical teams to harness the freedom of coding combined with the rapidity of no-code solutions, enabling them to automate processes with unmatched efficiency. Supported by a vibrant community and over 500 integrations validated by builders, we are revolutionizing the integration of systems and scalability of impactful ideas.Since our inception in 2019, our team has expanded to over 220 diverse professionals across Europe and the US, all linked by a collaborative spirit with our main hub in Berlin. Throughout this journey, we have:Built a community of more than 650,000 active developers and creatorsAchieved over 145,000 stars on GitHub, ranking us among the world's top 40 projectsEarned recognition as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100)Secured $240 million in funding, culminating in a $2.5 billion valuationJoin us and be part of this exciting journey. We encourage you to explore n8n, regardless of your technical background, and share a snapshot of your first workflow with us. Start your journey here: app.n8n.cloud/register.Now, we are on the lookout for a Senior Customer Success Manager to be the primary post-sales partner for our key enterprise accounts in the EMEA region. You will guide customers from their onboarding phase to achieving full-scale adoption of our solutions. Through a structured approach that includes kickoffs, success plans, quarterly business reviews (QBRs), and renewals, your role will be pivotal in translating product utilization into tangible business value and demonstrating clear ROI.In this role, you will proactively monitor potential risks and escalations, analyze customer health and adoption metrics to facilitate progress, and develop scalable playbooks and initiatives that enhance customer outcomes.Working closely with our Support, Solutions Engineering, Product, and Sales teams, you will transform technical success into sustainable revenue. This includes identifying upsell and cross-sell opportunities, driving renewals, and supporting an impressive ~120% net revenue retention (NRR) rate for our enterprise clients.

At MongoDB, we are seeking a passionate Customer Success Manager who thrives in a dynamic environment and is eager to tackle new challenges. This role requires a balance of autonomy and a customer-centric approach to help build and enhance our customer success programs. You will serve as a key point of contact for our MongoDB end users, utilizing your technical expertise and account management skills while leading cross-functional teams including Sales and Professional Services.We welcome candidates based in Berlin to join our hybrid working model.

Role Overview As a Senior Customer Success Manager at cosuno in Berlin (hybrid), the focus centers on guiding customers in the construction industry through digital transformation. This position involves more than platform support: it calls for trusted advisory at the executive level. The work combines process consulting, change management, and multi-stakeholder coordination to help organizations modernize their workflows and establish lasting digital practices. What You Will Do Manage a portfolio of strategic key accounts, collaborating closely with management to shape and advance digital transformation in procurement processes. Develop tailored success plans that address broader organizational strategy, not just tool adoption. Oversee complex stakeholder management, mediating between groups from procurement and project management up to executive leadership. Act as a strategic process consultant: analyze current structures and help migrate traditional workflows into efficient digital processes. Lead comprehensive change management initiatives, anticipate resistance, and help embed a sustainable digital culture within client organizations. Safeguard long-term business value by conducting in-depth reviews, proactively identifying churn risks and upsell opportunities, and driving account growth. Mentor team members, sharing expertise in advising complex organizations and contributing to the ongoing development of customer success standards. What We Look For Extensive experience managing strategic enterprise clients in SaaS or management consulting.

Join our dynamic team as a Customer Success Manager at Stripe in Berlin. In this pivotal role, you will be responsible for ensuring our clients achieve their goals and maximize the value of our platform. You will work closely with customers to understand their needs, provide tailored solutions, and drive customer satisfaction.

Join Mollie as a Customer Success Manager for the DACH region, where you'll play a pivotal role in enhancing customer satisfaction and driving retention. You will collaborate closely with clients to understand their needs and ensure they derive maximum value from our payment solutions. Your expertise will help guide customers through onboarding and foster strong relationships that promote long-term loyalty.

Role overview Modash seeks a Customer Success Manager for Europe. This remote role is based in Berlin and focuses on supporting customers, building strong relationships, and making sure clients benefit fully from Modash’s products. What you will do Work directly with customers to understand their needs and make sure they are satisfied Serve as the main contact for client questions and requests Coordinate with internal teams to solve problems and deliver solutions tailored to each customer Encourage effective use of Modash’s products so clients can achieve their goals Team culture Collaboration and clear communication matter at Modash. The team works remotely and supports each other to deliver strong results for customers throughout Europe.

About 8returns8returns is an innovative SaaS company revolutionizing the returns process in e-commerce. We empower online retailers to create simpler, more sustainable, and customer-friendly return processes.About the RoleAs a Customer Success Manager, you will serve as the vital link between our clients and our product. Your mission is to actively shape the customer journey from onboarding to renewal, delivering measurable value to our clients and fostering long-term partnerships.ResponsibilitiesOnboarding & Enablement: Guide new clients through implementation and ensure they effectively utilize the platform.AI Potential: Collaborate with our team to identify how AI can be leveraged to resolve customer inquiries faster, automate feedback analysis, and enhance customer experiences.Adoption & Value Creation: Build strong relationships, provide strategic advice, and ensure clients continuously derive value from 8returns.Success Measurement: Monitor health scores, usage metrics, and KPIs to ensure customer satisfaction and retention.Renewal & Expansion: Proactively identify upselling and cross-selling opportunities and collaborate with sales on expansion strategies.Churn Prevention: Develop initiatives to detect risks early and prevent cancellations.Voice of the Customer: Systematically gather customer feedback and work closely with product teams to continuously enhance the platform.RequirementsAt least 2-3 years of experience in Customer Success, Account Management, or Consulting, ideally within a B2B SaaS environment.Customer-oriented mindset with the ability to translate client business goals into value through our solutions.Strong communication and presentation skills in both German and English.Proficient with CRM and Customer Success tools (e.g., Attio, HubSpot, Intercom, Zendesk, Delighted).Structured, self-driven work ethic with a passion for proactively solving problems.Fluent communication skills in German and English.

Your Role.Join Wundermart as a Customer Success Manager where you'll play a pivotal role in delivering exceptional value to our clients! As a trusted advisor, you'll forge and strengthen relationships that foster customer success, satisfaction, and loyalty. With your proactive approach, you'll anticipate needs, address challenges, and devise innovative solutions to enhance our customers' experiences.Leverage data-driven insights to identify opportunities for improving financial performance and celebrate the successes of our clients as they flourish. You'll oversee the onboarding process, welcoming new customers and ensuring their seamless integration. Your expertise in the region will facilitate the coordination of shop openings across multiple teams, ensuring operations run flawlessly. Additionally, you'll be the primary collaborator, aligning both internal and external teams to ensure swift and successful execution of customer initiatives.As part of Wundermart's dynamic commercial team, you will work closely with our sales colleagues who are responsible for securing new locations for our lobby shops. Your early involvement means you'll gain in-depth knowledge of the hotels, their guests, and the local market, making you a key driver of commercial and financial success for these shops.Once a deal is finalized, you will take the lead in building relationships with new customers and coordinating the shop setup, ensuring everything functions smoothly from day one. Understanding market dynamics and hotel-specific needs will empower you to continuously refine our services, shape local pricing strategies, and identify smart upselling opportunities that enhance performance.As this department grows, you'll have the unique opportunity to shape its future and make a significant impact as we scale our operations!

At voize, we believe that empowering frontline workers with time is the ultimate gift. Too often, administrative duties detract from what truly matters: caring for people.Our innovative AI companion is designed to alleviate the burden of administrative tasks, restoring up to 30% of valuable time for nurses. Rather than replacing human efforts, we enhance their capabilities. Currently, over 1,100 care facilities and more than 75,000 nurses trust voize to streamline their daily responsibilities.Our mission is supported by a robust $50M Series A funding round led by Balderton Capital, alongside HV Capital, Y Combinator, and other prominent investors.As a rapidly expanding team, we blend cutting-edge technology with significant social impact. Join us in our mission! Your Mission: Simplifying scale with a human touchAt voize, our Customer Success approach is proactive. We assist customers in achieving success through intelligent and repeatable strategies, ensuring we do not sacrifice judgment or humanity. You will manage a diverse portfolio of mid-market and SME customers, guaranteeing swift, sustainable adoption of voize with tangible results in their caregiving processes.This role suits individuals who appreciate structure and momentum, while recognizing that in healthcare, sound judgment is as crucial as effective processes.If you thrive on refining systems, anticipating needs, and witnessing immediate impacts at scale, we want you! Your Daily Responsibilities - Variety is the NormOversee the complete rollout and success of 30–50 customer accounts.Facilitate adoption through clear protocols, strategic touchpoints, and proactive communication.Make informed decisions regarding standardization and the need for personalized guidance.Monitor customer health, usage metrics, and support tickets to identify potential risks proactively.Simplify and optimize recurring Customer Success workflows to minimize friction at scale.Conduct virtual touchpoints, office hours, and scalable training sessions.Collaborate across teams: Partner closely with Support, Product, and Onboarding to maintain efficient execution.

At Insider One, we are thrilled to present an exciting opportunity for a Customer Success Manager specializing in the DACH region. If you are passionate about driving customer satisfaction and fostering strong relationships, we want to hear from you!About UsInsider One stands as the premier platform that consolidates all essential tools for marketing and customer engagement teams, propelling them to unlock their full potential and attain remarkable success. Our journey began with a handful of desks and a powerful vision: to democratize access to cutting-edge technologies and emerging marketing channels for professionals worldwide. Today, our vibrant team of over 1,500 members from more than 50 nationalities operates across 30 offices, driven by our commitment to innovation.Powered by a robust Customer Data Platform (CDP) and advanced AI, Insider One integrates data, personalized experiences, and journey orchestration across an extensive array of channels, including WhatsApp, SMS, Email, Web, App, and Site Search. Recently, we reached a significant milestone with a $500M Series E funding round led by General Atlantic, supported by esteemed investors like Sequoia Capital and QIA. Trusted by over 2,000 clients, from ambitious startups to renowned Fortune 500 companies such as Samsung and Nike, we are recognized as a leader in our industry.We take pride in being one of the few woman-founded and women-led B2B SaaS unicorns globally, consistently earning accolades from analysts and customers alike. Join us in our mission to redefine marketing and customer engagement!

Join Our Mission at Doctolib! Be a part of reshaping the future of healthcare—making it digital, accessible, and better for everyone. As a Customer Success Manager (m/f/x), you will take ownership of a defined customer portfolio, significantly contributing to our clients' long-term satisfaction, optimal product usage, and collaborative growth. You will build trustful relationships, identify potential, and actively support your clients in deriving maximum value from our solutions. Your commitment will ease the daily routines of healthcare professionals, allowing them to focus on what truly matters: providing the best possible care for their patients. Your Responsibilities: Manage Your Customer Portfolio: Take responsibility for a defined portfolio, ensuring key objectives are met—customer satisfaction, product usage, customer retention, and growth.Build Strong Customer Relationships: Conduct structured discussions with your clients, collaboratively setting goals, overseeing implementation, and ensuring they extract maximum benefits from our solutions.Enhance Satisfaction and Product Usage: Identify usage potential among your clients, coordinate suitable actions, and guide execution with your team.Spot and Execute Growth Opportunities: Identify possibilities for contract expansions, renewals, and customer re-engagement, managing these key touchpoints closely with your team.Provide Structured Customer Feedback: Relay critical feedback and systemic issues to relevant internal departments, contributing to continuous improvement of customer experiences.

At Moss, we empower finance professionals to streamline their operations and make visionary decisions.Our unique team and culture are driven by impact and growth, encouraging each member to pursue excellence and continuous learning. Recognized by Sifted’s Rising 100 and LinkedIn's Top Startups, we are dedicated to advancing your career and ensuring the long-term success of Moss.Join our Customer Success team, where your focus will be on driving revenue growth through proactive customer interactions. Utilizing data insights, you will identify upsell opportunities and address churn risks. Your strategic insights and comprehensive product knowledge will be vital in assisting customers to derive maximum value from our offerings and ensuring their success.Your responsibilitiesHere’s what a typical day might look like:Enhance customer engagement - By developing and nurturing scalable, value-driven relationships, you will gain an in-depth understanding of your clients' financial objectives. You will guide and consult them to boost their engagement and activate all spend management features.Identify upsell opportunities - Your thorough understanding of both the product and customer needs will allow you to pinpoint new business opportunities and product optimization initiatives that enhance value for existing clients.Evaluate performance and provide insights - By utilizing specific KPIs, you will aim to achieve and monitor revenue trajectories through key metrics such as spend engagement, SaaS uplift, and renewals.Serve as a product ambassador - Collaborating with internal stakeholders, you will gather and communicate client feedback while advising on current and future product features.Strive for process excellence - You will focus on continuous improvement, crafting and enhancing the client journey touchpoints that increase customer satisfaction and encourage long-term retention.About youWe are looking for someone who is passionate about customer success and thrives in a dynamic environment.

Role Overview praxipal is hiring a Customer Success Manager in Berlin. This role centers on helping clients get the most value from praxipal’s solutions. The Customer Success Manager builds strong relationships, listens to client needs, and ensures clients receive attentive support. What You Will Do Develop and maintain trusted relationships with clients Understand client goals and challenges to guide solution adoption Proactively spot areas for improvement and help clients achieve success Work closely with teams across praxipal to deliver excellent service Support company growth by helping retain satisfied clients Collaboration This position works with multiple departments to ensure clients always receive prompt, helpful service. The Customer Success Manager’s insights help shape how praxipal supports its clients and grows its business.

Cosuno's subcontractor segment is experiencing rapid growth, and to ensure sustainable success, we are establishing a dedicated Customer Success structure tailored to this market. As a Customer Success Manager, you will be among the pioneers shaping this area and influencing its long-term strategic direction.Your role involves guiding our subcontractors post-contract signing, facilitating a thorough onboarding process, analyzing product usage, identifying potential risks early, and actively developing accounts. You will ensure that our clients not only understand the product but achieve tangible, quantifiable results.We believe in teamwork: you will not only handle operational tasks but also contribute to building processes and structures. You will experiment with new strategies, assess their effectiveness, and lay the groundwork for enduring Customer Success in the subcontractor segment.Address customer inquiries via email, phone, or chat in a swift, empathetic, and solutions-oriented manner.Create analyses and reports on customer usage behavior to identify risks or upsell opportunities and initiate targeted actions.Collaborate closely with the Sales & Product teams.Work closely with Sales and Product departments to relay customer feedback and uncover potential areas for improvement.Deliver customized onboarding sessions and assist with questions about usage, setup, or functionalities of our platform.Enhance customer development through training sessions, webinars, and structured enablement content.QualificationsMinimum of 2 years of experience in Customer Success, Account Management, or a similar role, preferably within a B2B SaaS and Sales environment.A passion for helping others, combined with an empathetic yet goal-oriented approach.Structured, reliable, and capable of prioritizing tasks independently.Excellent communication skills for direct customer interactions and during workshops or webinars.Data-driven, with proficiency in working with KPIs to interpret usage data and make customer success measurable.A strong initiative to test new methods, critically evaluate what works, and actively build processes from the ground up.