Customer Support Agent at Cosuno | Berlin

Role Overview Cosuno is looking for a Customer Support Agent to join the team in Berlin (hybrid). This role serves as the main point of contact for users, translating technical questions into practical answers and helping customers get the most from the Cosuno platform. The position combines direct customer support with a key role in shaping internal process…

About 8returns8returns is an innovative SaaS company reimagining the returns process in e-commerce. We empower online retailers to create simpler, more sustainable, and customer-friendly return workflows. As a working student in our Customer Support team, you will play a pivotal role in ensuring our customers' success and maintaining their long-term satisfaction.Your ResponsibilitiesAssist in onboarding and supporting our customers.Serve as the first point of contact for inquiries regarding our platform.Contribute to monitoring customer satisfaction and performance assessments.Aid in identifying upselling and cross-selling opportunities.Collaborate closely with our product team for feedback loops.Your ProfileCurrently pursuing a Bachelor’s or Master’s degree in fields such as Business Administration, Business Informatics, Communication, or Media Studies.Passionate about customer support and willing to take on responsibility.Proficient in both German and English.Bonus QualificationsPractical experience in startups, product management, customer success, or business development is a plus.Why You Should ApplyDirect impact: Your work will significantly influence our customers' success.Learning curve: Work closely with our Customer Success Manager, with plenty of room for initiative.Office located in the heart of Berlin.Culture: We value initiative, teamwork, and a willingness to explore new ideas.Apply now if you are eager to take on responsibility and shape the future of e-commerce!

Join our dynamic team at flink3 as a Working Student in Operational Intelligence & Automation. In this pivotal role, you will support our Country Operations department by utilizing data-driven insights to enhance operational efficiency and drive automation initiatives. This is a fantastic opportunity for students eager to apply their analytical skills in a fast-paced environment while gaining valuable experience in operational intelligence.

LAKRIDS BY BÜLOW, a Danish brand known for its gourmet liquorice, crafts all products in Denmark using natural ingredients. The company’s treats are available in its own stores and through select premium retailers around the world. The Berlin team brings together people from diverse backgrounds, all working toward a single goal: to share a love of liquorice with more people every day. Role overview This Sales Assistant (Working Student) position is based at the KaDeWe store in Berlin. The role centers on welcoming customers, sharing product knowledge, and helping create a positive in-store experience. LAKRIDS BY BÜLOW values enthusiasm, clear communication, and an open-minded attitude in team members. Location KaDeWe, Berlin, Germany

Planet Labs Inc. seeks a Working Student in IT Support to join the Berlin office. This part-time role is designed for students interested in gaining hands-on experience while contributing to IT projects that support the company’s global satellite data operations. Role overview This position involves supporting the daily IT needs of the Berlin team. The working student will help maintain and improve the office’s hardware and software systems, ensuring smooth operations for colleagues and ongoing projects. What you will do Assist with everyday IT support and troubleshooting tasks Help maintain and update computer hardware and software Collaborate with experienced IT staff on projects that keep Planet Labs' technology reliable Location This role is based in Berlin, Germany.

Enpal GmbH aims to make solar energy available to every household. The company offers a wide range of decentralized energy solutions, including solar panels, battery storage systems, wall boxes, smart meters, and heat pumps. At the core of these offerings is Enpal.One, an AI-powered platform that links and manages thousands of energy systems. This platform enables households to optimize energy consumption and return surplus energy to the market. Role overview The Student Assistant in Operations will contribute to projects that encourage clean energy use in everyday life. By supporting these initiatives, this role helps families adopt more sustainable energy habits across thousands of homes. Location and flexibility This position is located in Berlin. Remote work is possible.

LAKRIDS BY BÜLOW, founded in Denmark in 2007 by Johan Bülow, crafts gourmet liquorice using natural ingredients. The company handles all production in-house and distributes its specialties through dedicated retail stores and select partners worldwide. The Berlin retail team brings together people from diverse backgrounds, united by a shared enthusiasm for introducing liquorice to new audiences. Warmth and inclusivity shape daily interactions, and international perspectives are welcomed. Role overview This Sales Assistant (Working Student) role is based at the KaDeWe store in Berlin. The team is looking for individuals who are communicative, motivated, and open-minded to join the retail environment. What you will do Support daily retail operations at the KaDeWe location Engage with customers and share product knowledge Contribute to a positive, welcoming store atmosphere Requirements Strong communication skills Motivation to work in a retail setting Open-minded attitude and willingness to learn

LAKRIDS BY BÜLOW, established in Denmark in 2007 by Johan Bülow, has built a reputation for gourmet liquorice crafted from natural ingredients. The company produces all its liquorice in Denmark and distributes it through its own stores as well as select food, design, and concept shops around the world. The Berlin team brings together colleagues from various backgrounds, united by a shared goal: making the world appreciate liquorice. The atmosphere is inclusive and supportive, encouraging everyone to contribute and share in the company’s passion. Role overview This Sales Assistant (Working Student) position is based at the LAKRIDS BY BÜLOW store in Bikini Berlin. The role suits people who enjoy interacting with customers and collaborating with teammates. Enthusiasm for the brand and a positive, open approach are valued highly. What you will do Support daily store operations alongside the team Engage with customers and share knowledge about the products Help create a welcoming atmosphere in the store What we look for Strong communication skills Motivation and a proactive attitude Openness to working with people from different backgrounds Interest in the LAKRIDS BY BÜLOW brand

As a Working Student in Onsite Operations at Finn, you will play a crucial role in ensuring an exceptional customer experience during vehicle handover processes. This position offers you the opportunity to gain hands-on experience in a dynamic environment, working closely with our operations team to streamline processes and enhance customer satisfaction.

Join the innovative team at moss as a Customer Support Intern. This role offers a unique opportunity to gain hands-on experience while assisting our customers with their inquiries and challenges. You will play a crucial role in ensuring customer satisfaction and representing our brand positively.

At Enpal, our vision is to place a solar system on every roof, provide a battery in every home, and have an electric car in every garage. We make this a reality with an integrated solution for decentralized energy—ranging from solar panels and battery storage to wall boxes, smart meters, and heat pumps. Our AI-driven platform, Enpal.One+, intelligently connects thousands of systems, optimizing electricity consumption and feed-in on the energy market.Are you ready for solutions that promise more than just words and bring real quality of life to thousands of households every day? What you create at Enpal delivers clean energy for tomorrow and sustainably transforms how we use energy.

Please note that this position is based in Berlin, Germany - relocation support is provided if required.THE BEST WORK OF YOUR CAREERTrade Republic is Europe's leading savings platform, operating across 18 countries and trusted by over 10 million customers with more than 150 billion in assets. Our ambition is to achieve even greater heights.We are dedicated to empowering individuals to build wealth through easy, safe, and free access to financial systems. As part of our team, you will have the chance to advance your career while working alongside talented professionals and cutting-edge technology to create a positive impact for millions.ABOUT THE TEAMThe Corporate IT team at Trade Republic ensures that our colleagues work securely and efficiently every day. We manage devices, identity, access control, SaaS tools, automation, and IT operations across various locations. From onboarding new hires to securing system access, and from hardware logistics to IT compliance, our team operates at the intersection of technology, operations, and security. We are currently seeking two Working Students to join our Corporate IT team and grow with us.WHAT YOU’LL BE DOINGSupporting the laptop and device lifecycle (setup, allocation, offboarding)Assisting with onboarding and access provisioningHelping document IT processes and workflowsSupporting SaaS tools such as Google Workspace, Okta, Jamf, Slack, Jira, etc.Assisting with audits, compliance checks, and IT inventoryContributing to improvements and small automation tasksCoordinating with vendors and internal stakeholdersProviding IT operations support for the Berlin office and international locations

LAKRIDS BY BÜLOW crafts gourmet liquorice in Denmark, using natural ingredients and in-house production. Since 2007, the company has brought its specialties to customers through branded stores and select partners worldwide. The team is international and values warmth, friendliness, and a shared enthusiasm for introducing more people to liquorice. Role overview This Sales Assistant (Working Student) position is based at the Bikini Berlin location. The role looks for individuals who are communicative, motivated, and open-minded. What you will do Support daily sales activities in the retail store Engage with customers and help them discover the LAKRIDS BY BÜLOW range Requirements Strong communication skills Motivation to work in a retail setting An open-minded approach to teamwork and customer service

Join FINN, the leading independent platform for car subscriptions from over 30 brands. With just a few clicks, customers can subscribe to a car, which will be delivered right to their doorstep within days. FINN provides a comprehensive service covering insurance, financing, registration, taxes, and maintenance. Moreover, we actively support certified climate protection projects to offset the CO2 footprint of every vehicle, ensuring sustainable mobility from production to every driven kilometer. Founded in Munich in 2019, our mission is to create a positive impact on individuals, companies, and the planet through hassle-free mobility.For more information, visit us at www.finn.com Your Role As a Working Student in the Customer Experience department at FINN Station, you will play a crucial role in establishing and managing our physical FINN Station in Berlin, where customers can pick up and return their FINN vehicles. This hands-on role will allow you to engage directly in daily operations, actively shape processes, and collaborate with the team to develop a long-term vision for the customer experience on-site. Your contributions will help create an exciting and scalable customer journey for one of FINN's most innovative concepts.

Join the dynamic team at Red Bull as a Student Marketeer in Berlin, where you'll have the opportunity to promote our brand on your campus and engage with fellow students. This role is perfect for energetic individuals eager to connect with their peers and share the exciting world of Red Bull products.

About Our ClientOur client stands as one of the world's foremost image archives, specializing in art, culture, and historical photography. They license premium content to museums, publishers, media outlets, agencies, and brands globally. Headquartered in London, UK, their internal communications predominantly occur in English with teams across various countries.To strengthen their Berlin team and support further expansion in the DACH region and Poland, they are seeking a passionate, service-oriented, and sales-driven individual for the position of Customer Service Representative (m/f/d).Your RoleIn this role, you will merge exceptional customer service with a strong emphasis on sales and new customer acquisition. You will support existing clients, handle e-commerce inquiries, and actively contribute to building new customer relationships.You will be part of a dynamic team comprising two Account Managers and two trainees, playing a crucial role in the company's growth within the German market.The Berlin sales team reports directly to the Global Head of Sales based in Paris.Our client offers a hybrid working model, allowing a flexible combination of office and remote work.Your ResponsibilitiesCustomer Service & SupportEfficient and professional handling of customer inquiriesSupport for existing customers and the expanding e-commerce clienteleAssistance with licensing, orders, and image requestsEnsuring a smooth and service-oriented customer experienceNew Customer Acquisition & Sales SupportProactively identifying and reaching out to new potential customersConducting outbound calls and email outreach for lead generationBuilding and maintaining a sales pipeline through consistent follow-upSupporting the expansion of our client's customer portfolio in GermanyOrganization & Sales AdministrationMaintaining and updating customer and lead data in HubSpot CRMPreparing quotes and invoicesCoordinating meetings, follow-ups, and internal communicationsAssisting with trade fairs, events, and customer appointmentsSupport for Account ManagersCollaborating closely with Account Managers on daily operationsAssisting with ongoing customer projects, order tracking, and documentationHandling administrative and organizational tasks as neededThe list of responsibilities is not exhaustive and may evolve based on the team's requirements.

Join our dynamic team at moss as a Customer Support Specialist. In this role, you will be at the forefront of providing outstanding support to our customers, ensuring their needs are met with professionalism and care. You will be responsible for addressing customer inquiries, resolving issues, and enhancing the overall customer experience. We are looking for an enthusiastic individual who thrives in a fast-paced environment and is passionate about helping others.

Join our dynamic team at clera as a Working Student in Business Development & Talent Operations. This is an exciting opportunity for students looking to gain hands-on experience in a fast-paced environment.

Team overview The Small Markets Customer Support team at SumUp connects directly with merchants who rely on our services every day. Team members handle inquiries and issues through phone, chat, and email, providing support in the language each merchant prefers. The team plays a key part in building trust and keeping our merchant community running smoothly. Role overview This Customer Support Agent position focuses on supporting Finnish-speaking merchants, as well as communicating in English. The opening comes as the previous Finnish-speaking agent has moved into a new role within the team. The new agent will step in to maintain strong support for our Finnish merchant base. Based in Berlin, this role offers a chance to start a career in fintech. From the first day, the agent will take on meaningful responsibilities and have a clear path for professional growth. What you will do Assist merchants by phone, chat, and email in both Finnish and English Deliver prompt, friendly, and effective support Help merchants resolve questions and challenges, ensuring a positive experience with SumUp

About the Role mcmakler GmbH is looking for a Working Student (m/f/d) to join the IT Support team in Berlin. This position offers hands-on experience handling IT requests and supporting colleagues with technical issues. What You Will Do Assist with day-to-day IT support tasks for the team Help manage incoming IT requests Work alongside experienced IT staff to resolve technical problems Who This Suits This role fits students who want to gain practical experience in a technology-driven workplace while continuing their studies.