About the job
We are seeking a dedicated and professional Help Desk Officer to join our dynamic team. The chosen candidate will be primarily responsible for managing incoming telephone inquiries in a prompt and professional manner, ensuring accurate logging of calls in accordance with our established operating procedures. This role also entails essential administrative and clerical tasks, including the preparation of reports and systematic filing.
The Help Desk Officer will serve as a vital communication link between our company and external institutions, consistently demonstrating confidence, professionalism, and exceptional interpersonal skills.
Key Responsibilities:
- Efficiently answer and manage incoming calls with professionalism.
- Accurately log calls using the company's electronic systems.
- Perform various administrative and clerical duties, including report preparation and organization of files.
- Coordinate with external institutions and internal teams as necessary.
- Ensure consistent service delivery across all shifts, including nights.
