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About the job
TTEC Digital seeks a Genesys Cloud Support Engineer to join its team in Bogota. The Genesys Partner Practice brings together CX designers, consultants, engineers, and data scientists, all focused on delivering strong customer experiences through Genesys solutions. With more than 400 certifications and 15 Genesys Partner of the Year awards, the team specializes in integrating Genesys platforms and applications into complex, multi-platform environments.
Role Overview
This role centers on providing technical support for Genesys Cloud. The Support Engineer addresses customer issues, working to ensure smooth and reliable experiences. Responsibilities include diagnosing problems, reviewing application programming, identifying root causes, and either implementing solutions or guiding customers through the resolution process. Issues may range from straightforward to highly complex.
About TTEC Digital
TTEC Digital focuses on helping organizations create workplaces where employees feel valued and supported. The company believes that a strong employee experience leads to better customer outcomes and a thriving workplace for all.
TTEC Digital seeks a Genesys Cloud Support Engineer to join its team in Bogota. The Genesys Partner Practice brings together CX designers, consultants, engineers, and data scientists, all focused on delivering strong customer experiences through Genesys solutions. With more than 400 certifications and 15 Genesys Partner of the Year awards, the team specializ…
Role overview NielsenIQ seeks a Support Engineer for its Bogota office. The position centers on providing technical support and troubleshooting for clients, aiming to resolve issues and keep systems running reliably. What you will do Handle technical inquiries and support requests from clients Identify, diagnose, and resolve system issues to support uninterrupted operations Collaborate with internal teams to address client needs and enhance service quality Location This role is based in Bogota.
Join NielsenIQ as a Technology Support Specialist, where you will play a crucial role in providing exceptional technical assistance to our clients and internal teams. In this dynamic position, you will leverage your technical expertise to troubleshoot issues, implement solutions, and enhance the overall user experience with our technology products. You will collaborate closely with cross-functional teams to ensure seamless operations and contribute to the ongoing improvement of our support processes.
Role overview InsiderOne is seeking a Technical Support Specialist based in Bogota, Colombia. This position centers on assisting clients with technical concerns and ensuring they get the most out of InsiderOne products. The work combines troubleshooting, guiding customers through solutions, and maintaining a positive client experience with every interaction. What you will do Identify and resolve technical issues reported by clients Walk customers through troubleshooting steps and solutions Help customers use InsiderOne products smoothly and reliably Communicate clearly to support customer satisfaction and retention
Role overview The Applications Support Specialist at AECOM in Bogota focuses on supporting and troubleshooting software applications. The goal is to help users work efficiently and keep systems running smoothly. What you will do Provide technical support for company software applications Troubleshoot and resolve issues to ensure reliable application performance Work with different departments to gather requirements and feedback Assist with implementing improvements and enhancements to existing applications Collaboration This position involves regular interaction with colleagues across departments. The work includes understanding user needs, addressing problems, and contributing to ongoing improvements for company applications.
About TruelogicTruelogic is a premier provider of nearshore staff augmentation services, proudly based in New York. With over 20 years of experience, we deliver exceptional technology solutions tailored to businesses of all sizes, from pioneering startups to established industry leaders, facilitating their digital transformation journeys.Our diverse team of over 600 talented tech professionals, located across Latin America, drives digital innovation by partnering with U.S. companies on their most significant projects. Whether we're collaborating with Fortune 500 companies or agile startups, we consistently deliver impactful results.By applying for this role, you are taking an exciting step towards joining a vibrant team that values your expertise and ambitions. We strive to align your skills with opportunities that promote outstanding career development while contributing to transformative projects that define the future.Our ClientOur client is a prominent digital mortgage lender in the U.S., renowned for transforming the home loan experience through state-of-the-art technology and a customer-first approach. With over 4 million lifetime customers and a fully remote workforce exceeding 3,000 professionals, they combine the strength of a national financial institution with the nimbleness of a tech-driven startup. Frequently ranked among the nation's top mortgage providers, they offer competitive rates, outstanding online service, and a swift, transparent lending process that empowers homebuyers and homeowners across the country.Job SummaryAs a Senior DevOps Engineer on the Cloud Engineering team, you will be tasked with designing, automating, and refining cloud infrastructure and deployment pipelines to guarantee scalability, security, and operational excellence. This role demands a robust background in infrastructure as code, CI/CD automation, cloud architecture, and system reliability.You will work in close collaboration with engineering, security, and operations teams to foster innovation, enhance platform resilience, and optimize software delivery. As a pivotal technical leader, you will shape best practices, mentor engineers, and contribute to the ongoing development of the company’s cloud engineering strategy.The ideal candidate will have experience managing cloud-based environments, automating infrastructure provisioning, optimizing deployment workflows, and improving system performance. This role presents a unique opportunity to thrive in a fast-paced environment where ownership, accountability, and problem-solving are deeply valued.
In the rapidly changing landscape of payment processing, businesses seek dependable and strategic partners to foster their growth. Introducing Nuvei, a leading Canadian fintech company dedicated to enhancing the operations of clients globally. Our modular, adaptable, and scalable technology empowers businesses to accept advanced payment methods, provide diverse payout options, and leverage comprehensive services in card issuing, banking, risk management, and fraud prevention. With a strong presence in over 200 markets, local acquiring in 50 regions, support for 150 currencies, and 700 alternative payment methods, Nuvei equips clients and partners with the tools and insights necessary for success on both local and global scales through a single integration. At Nuvei, our core values guide us, and we excel in tackling complex challenges. Our commitment to enhancing our products and delivering exceptional customer service drives our pursuit of top-tier talent to join us on this exciting journey! Your RoleWe are on the lookout for a knowledgeable, tech-oriented, and customer-centric Enterprise Support Specialist to become part of our expanding international team. Reporting directly to the Enterprise Support Team Lead, you will thrive in a vibrant environment influenced by the fast-paced online payments and FinTech sectors.In this hybrid role, you will serve as a trusted advisor for Nuvei’s Premium and Enterprise clients, acting as the escalation point for various technical challenges, enhancements, business needs, and critical incidents. You will handle intricate support cases through email (Salesforce), chat, and other communication platforms, ensuring prompt and high-quality solutions.Your daily tasks will include diagnosing technical and payment-related issues, collaborating with both internal and external stakeholders, and contributing to the refinement of processes. This position calls for robust analytical abilities, FinTech knowledge, and the capacity to work autonomously while driving outcomes and promoting collaboration across functions.If you are proactive, solution-focused, and eager to create a positive impact in a forward-thinking environment, we invite you to apply.
At Dev.Pro, we are dedicated to projects that impact millions globally, and we recognize that it’s the talented individuals behind the technology who drive our success. We pride ourselves on fostering an inclusive, friendly, and supportive workplace.About This OpportunityWe are seeking a skilled DevOps Engineer to enhance our remote engineering team. The successful candidate will be instrumental in deploying, monitoring, and optimizing cloud platforms utilized by our data scientists. This position demands hands-on experience in cloud infrastructure, modern DevOps methodologies, secure data operations, and automation frameworks. Collaboration with data scientists, machine learning engineers, and data engineers will be essential to ensure our analytics systems operate securely, efficiently, and at scale. You will work alongside our Platform Engineering team to define and implement best practices that can be standardized and reused across our organization.Key ResponsibilitiesCloud Infrastructure & Operations: Oversee, scale, and optimize cloud environments for data science workloads, primarily using AWS, Databricks, and dbt. Provision, maintain, and optimize compute clusters for ML workloads (e.g., Kubernetes, ECS/EKS, Databricks, SageMaker). Implement high-availability solutions for critical analytics platforms, showcasing deep expertise in AWS resource management and provisioning, including IAM roles and permissions.DevOps & Automation: Create CI/CD pipelines for model deployment, infrastructure-as-code (IaC), and automated testing utilizing industry-standard toolchains. Develop monitoring, alerting, and logging systems for cloud and ML infrastructure (e.g., Datadog, CloudWatch, Prometheus, Grafana, ELK). Automate provisioning, configuration, and deployments using tools such as Terraform, CloudFormation, and GitHub Actions.Data Platform Support: Enhance data ingestion, transformation, and model execution workflows through platform capabilities and automation. Build and maintain self-service capabilities for data scientists to provision and manage reliable, reproducible environments for research and development. Collaborate with Data Engineering to sustain integrations between data pipelines and cloud systems. Share responsibilities for provisioning and operating application networking capabilities that support data platforms, including API gateways, CDNs, application load balancers, TLS, and WAFs.Security, Compliance & Governance: Establish and operationalize security and compliance controls for data science platforms in alignment with enterprise cloud standards. Conduct periodic risk assessments, best practice reviews, and remediation efforts.
Join our innovative Operations team at Darwin AI as an AI Support Executive, where your passion for technology and commitment to outstanding service will shine. This dynamic role is perfect for individuals who excel in both technical problem-solving and client engagement strategies. Embrace the opportunity to work at the convergence of artificial intelligence, engineering, and customer success.In this pivotal position, you will: Utilize internal tools to build, configure, and customize AI assistants, applying simple scripts or logic workflows as needed. Serve as the first point of contact for technical inquiries, effectively reproducing bugs, analyzing logs, and escalating issues to the engineering team when necessary. Expertly troubleshoot API integrations, authentication flows, and data connectivity challenges. Collaborate with our Product teams to identify and address recurring customer issues while proposing impactful enhancements. Contribute to our technical knowledge base, creating playbooks, FAQs, and troubleshooting guides. Maintain proactive and clear communication with clients across various platforms (email, WhatsApp, Slack).
Join our dynamic team as an IT Helpdesk Support Level 1 professional, where your bilingual skills will be pivotal in assisting our clients with their IT needs. In this role, you will be the first point of contact for technical support, offering solutions to various IT challenges and ensuring a seamless experience for users.Your responsibilities will include troubleshooting hardware and software issues, guiding users through problem-solving steps, and maintaining accurate records of support requests. This position requires excellent communication skills and the ability to work effectively in a fast-paced environment.
About UsAt Nubank, we are proud to be one of the largest digital financial platforms globally, serving over 122 million customers across Brazil, Mexico, and Colombia. Our mission is to simplify financial services and empower individuals, leading the transformation of financial experiences in Latin America. This is just the beginning of our vision for a vibrant future.As a publicly traded company on the New York Stock Exchange (NYSE: NU), we harness innovative technology, advanced data analytics, and a streamlined operational model to offer financial products that are accessible, straightforward, and user-friendly.Our achievements have earned us accolades from renowned global organizations, including Time's 100 Companies, Fast Company’s Most Innovative Companies, and Forbes’ World’s Best Bank. To learn more about us, visit our institutional page https://international.nubank.com.br/careers/.Nubank is seeking a Lead Software Engineer to spearhead innovative solutions and provide technical leadership within our agile teams. In this pivotal role, you will confront intricate challenges, influence our technical roadmap, mentor fellow engineers, and contribute to our mission of fostering inclusive teams while delivering outstanding customer experiences.For insights into our workplace culture, check out our blog.
Nuvei is a Canadian fintech company supporting clients worldwide with payment technology. Businesses use Nuvei’s platform to accept a wide range of payments, manage risk, and access banking services. With operations in over 200 markets, local acquiring in 50 regions, and support for 150 currencies and 700 alternative payment methods, Nuvei helps customers and partners grow both locally and internationally. About the Role The Tier 2 Technical Support Specialist position in Bogotá focuses on more than just resolving support tickets. This role suits someone who enjoys solving complex technical problems and building tools that improve daily workflows. Specialists in this role empower both colleagues and merchants by turning technical challenges into automated solutions and practical knowledge resources. Familiarity with tools like Power Automate, Figma, and Articulate is key, as these are used to develop resources that help the team deliver excellent service. What You Will Do Team Mentorship: Serve as a subject matter expert and mentor for Level 1 support specialists. Share technical knowledge and encourage ongoing learning within the team. Continuous Improvement: Spot gaps in existing documentation or workflows. Use Design Thinking methods to suggest and implement better processes. Advanced Troubleshooting: Act as the escalation point for complex technical issues. Use analytical skills to resolve challenging inquiries. Solution Development: Design interactive tools and content that help prevent future issues and make support more efficient. About Nuvei Global presence in over 200 markets Local acquiring in 50 regions Support for 150 currencies and 700 alternative payment methods Focus on payment acceptance, card issuing, banking, and risk management
At OneTouch Direct, we are more than just a call center; we are a dedicated team striving to deliver exceptional service. Since our inception in 1998, we have transformed into a leading provider of contact center solutions for Fortune 500 companies, committed to enhancing customer experience.This campaign focuses on sales through chat and voice calls for a renowned telecommunications company.Working ConditionsRole: Sales through chat or calls for a telecommunications company.Salary: COP 2,850,000 (bi-weekly payments) + unlimited sales commissions.Contract Type: Indefinite.Work Schedule: 42 hours per week.Operating Hours: Monday to Sunday, between 11:00 AM and 3:00 AM (two days off).Training + NestingTraining (10 days) Monday to Thursday: 8:00 AM – 5:30 PM Friday: 8:00 AM – 5:00 PM Days Off: Saturdays and Sundays.Nesting (10 days) 42 hours per week Assigned hours based on operational needs.RequirementsEducation Level: High School, Technical, Technologist, or Professional.Work Experience: Minimum 6 months in a call center.Residence: Bogotá.English Level: B2+ – C1.BenefitsMembership to Spotify or Netflix (Choose one) after the first month of operation.Location: Connecta 80 & Portal el Dorado.
About Nuvei Nuvei Technologies Inc. is a Canadian fintech company supporting businesses worldwide with adaptable payment solutions. Operating in over 200 markets and offering local acquiring in 47, Nuvei supports 150 currencies and 586 alternative payment methods. The company provides services in card issuing, banking, risk, and fraud management, all through a single integration. Role Overview: Merchant Support Specialist Location: Bogotá, Colombia Nuvei is looking for a Merchant Support Specialist to join its team in Bogotá. This role suits someone who is approachable, attentive, and comfortable with technology. The position offers a chance to develop a long-term career in the fintech sector while adapting to ongoing changes in payment processing. Main Responsibilities Work rotating 24/7 shifts to support merchants at any hour. Respond to inbound customer service and technical support requests from merchants. Use available documentation and support tools to complete tasks accurately. Handle critical or sensitive situations with professionalism and tact. Ensure merchant inquiries are resolved quickly and effectively. Spot trends in support requests and communicate them to help improve processes. Take on other tasks as needed to support merchant satisfaction and company goals. What Nuvei Offers Nuvei values continuous improvement and outstanding customer service. Joining the team means working in a company that encourages growth and supports its people in navigating complex challenges.
About the Role: Are you passionate about driving customer success and skilled in resolving issues? We have a thrilling opportunity for a Customer Support Team Lead at Sezzle. In this pivotal role, you will lead a dedicated team committed to providing outstanding support experiences. Your key responsibilities will include managing troubleshooting processes, creating detailed instructional materials, and facilitating effective communication with customers. We are looking for an individual with exceptional written and verbal communication skills, a reliable nature, and a strong desire to go above and beyond to ensure customer satisfaction. The Company: Sezzle is on a mission to financially empower the next generation by transforming the shopping experience beyond traditional payments. We integrate cutting-edge technology with seamless, interest-free installment plans that make shopping smarter and more accessible. Our goal is not just to redefine payments but to enhance how people discover, interact with, and purchase their favorite products, while substantially impacting merchant sales by increasing conversions and boosting order values. As we continue to innovate in the fintech and retail landscape, we are building an exciting and dynamic team that is passionate about creating more than just transactions but an extraordinary shopping journey. Join us at Sezzle and be part of shaping the future of shopping! Responsibilities: Lead and mentor a team of customer support specialists to ensure exceptional service delivery. Participate in recruiting efforts to build and develop the customer support team, including conducting interviews for new customer service agents. Oversee the resolution of customer inquiries across various communication channels. Encourage a culture of empathy and excellence within the team, motivating them to exceed customer expectations. Collaborate with cross-functional teams to gather insights and feedback, driving continuous improvements in Sezzle's products and services. Serve as a liaison between the Colombia customer support team and global leadership, reporting on team performance and contributing to strategic decisions.
FULL TIME REMOTEPosition: Supply Chain Manager – Analytics & Project Support Type of contract: Independent contractor Working Hours: Monday to Friday Join the global movement of #RemoteWork and work from anywhere!About the CompanyWe are a rapidly expanding partner to renowned prestige and independent beauty brands, providing strategic consulting and execution support across supply planning, demand planning, warehousing, third-party logistics management, sourcing strategy, cost optimization, and systems integration. Our mission is to help beauty and consumer product brands achieve efficient scaling while upholding operational excellence.Role OverviewAs a Supply Chain Manager specializing in analytics and project support, you will play a crucial behind-the-scenes role. Your focus will be on ensuring that client deliverables are meticulously accurate, polished, and professional. Collaborating closely with leadership, you will support various projects, uphold high-quality standards, and ensure that initiatives remain on track.Key Responsibilities Deliver analytical support for parcel cost, freight, and carrier assessments. Conduct vendor quote comparisons and create structured cost analyses. Enhance reports, presentations, and SOPs into executive-ready formats. Maintain project and initiative trackers to guarantee deadlines and milestones are met. Track project progress and assist leadership in achieving client objectives. Create and manage dashboards, trackers, and SOPs to enhance visibility and standardization. Conduct quality checks on analytics and deliverables to ensure precision and professionalism.
Join AECOM as a Senior Engineer specializing in Ground Engineering and Tunnelling. In this critical role, you will leverage your expertise to deliver innovative engineering solutions for complex tunnelling projects. You will collaborate with cross-functional teams to ensure project success from conception through to completion.Your responsibilities will include conducting feasibility studies, designing engineering solutions, and overseeing the construction process. You will also be responsible for ensuring compliance with industry standards and safety regulations, while mentoring junior engineers and contributing to the professional development of the team.
AECOM is seeking a highly skilled Principal Engineer specializing in Ground Engineering and Tunnelling to join our team in Bogota. In this pivotal role, you will lead complex engineering projects, driving innovation and excellence in design and execution. You will collaborate with multidisciplinary teams to deliver high-quality solutions that meet our clients' needs.
NEORIS is a Digital Accelerator that empowers companies to step confidently into the future, boasting 20 years of experience as Digital Partners to some of the largest organizations globally. With a diverse team of over 4,000 professionals across 11 countries, we foster a multicultural startup culture that encourages innovation and continuous learning, crafting high-value solutions for our clients.Are you passionate about shaping the future of data? We are seeking a Data Architect for a leading company in the insurance/financial sector. In this pivotal role, you will serve as the strategic bridge between business needs and technical capabilities. Not only will you design scalable architectures, but you will also enable advanced analytics and Artificial Intelligence capabilities. If you have experience consolidating cloud data ecosystems and are motivated to translate business challenges into robust technical solutions, this is your next opportunity.
Join AECOM as a Senior Structural Engineer in Bogota and leverage your expertise in designing and analyzing various structures. You will play a critical role in delivering innovative engineering solutions for our clients. Your responsibilities will include leading structural design projects, collaborating with multidisciplinary teams, and ensuring compliance with industry standards and regulations.
TTEC Digital seeks a Genesys Cloud Support Engineer to join its team in Bogota. The Genesys Partner Practice brings together CX designers, consultants, engineers, and data scientists, all focused on delivering strong customer experiences through Genesys solutions. With more than 400 certifications and 15 Genesys Partner of the Year awards, the team specializ…
Role overview NielsenIQ seeks a Support Engineer for its Bogota office. The position centers on providing technical support and troubleshooting for clients, aiming to resolve issues and keep systems running reliably. What you will do Handle technical inquiries and support requests from clients Identify, diagnose, and resolve system issues to support uninterrupted operations Collaborate with internal teams to address client needs and enhance service quality Location This role is based in Bogota.
Join NielsenIQ as a Technology Support Specialist, where you will play a crucial role in providing exceptional technical assistance to our clients and internal teams. In this dynamic position, you will leverage your technical expertise to troubleshoot issues, implement solutions, and enhance the overall user experience with our technology products. You will collaborate closely with cross-functional teams to ensure seamless operations and contribute to the ongoing improvement of our support processes.
Role overview InsiderOne is seeking a Technical Support Specialist based in Bogota, Colombia. This position centers on assisting clients with technical concerns and ensuring they get the most out of InsiderOne products. The work combines troubleshooting, guiding customers through solutions, and maintaining a positive client experience with every interaction. What you will do Identify and resolve technical issues reported by clients Walk customers through troubleshooting steps and solutions Help customers use InsiderOne products smoothly and reliably Communicate clearly to support customer satisfaction and retention
Role overview The Applications Support Specialist at AECOM in Bogota focuses on supporting and troubleshooting software applications. The goal is to help users work efficiently and keep systems running smoothly. What you will do Provide technical support for company software applications Troubleshoot and resolve issues to ensure reliable application performance Work with different departments to gather requirements and feedback Assist with implementing improvements and enhancements to existing applications Collaboration This position involves regular interaction with colleagues across departments. The work includes understanding user needs, addressing problems, and contributing to ongoing improvements for company applications.
About TruelogicTruelogic is a premier provider of nearshore staff augmentation services, proudly based in New York. With over 20 years of experience, we deliver exceptional technology solutions tailored to businesses of all sizes, from pioneering startups to established industry leaders, facilitating their digital transformation journeys.Our diverse team of over 600 talented tech professionals, located across Latin America, drives digital innovation by partnering with U.S. companies on their most significant projects. Whether we're collaborating with Fortune 500 companies or agile startups, we consistently deliver impactful results.By applying for this role, you are taking an exciting step towards joining a vibrant team that values your expertise and ambitions. We strive to align your skills with opportunities that promote outstanding career development while contributing to transformative projects that define the future.Our ClientOur client is a prominent digital mortgage lender in the U.S., renowned for transforming the home loan experience through state-of-the-art technology and a customer-first approach. With over 4 million lifetime customers and a fully remote workforce exceeding 3,000 professionals, they combine the strength of a national financial institution with the nimbleness of a tech-driven startup. Frequently ranked among the nation's top mortgage providers, they offer competitive rates, outstanding online service, and a swift, transparent lending process that empowers homebuyers and homeowners across the country.Job SummaryAs a Senior DevOps Engineer on the Cloud Engineering team, you will be tasked with designing, automating, and refining cloud infrastructure and deployment pipelines to guarantee scalability, security, and operational excellence. This role demands a robust background in infrastructure as code, CI/CD automation, cloud architecture, and system reliability.You will work in close collaboration with engineering, security, and operations teams to foster innovation, enhance platform resilience, and optimize software delivery. As a pivotal technical leader, you will shape best practices, mentor engineers, and contribute to the ongoing development of the company’s cloud engineering strategy.The ideal candidate will have experience managing cloud-based environments, automating infrastructure provisioning, optimizing deployment workflows, and improving system performance. This role presents a unique opportunity to thrive in a fast-paced environment where ownership, accountability, and problem-solving are deeply valued.
In the rapidly changing landscape of payment processing, businesses seek dependable and strategic partners to foster their growth. Introducing Nuvei, a leading Canadian fintech company dedicated to enhancing the operations of clients globally. Our modular, adaptable, and scalable technology empowers businesses to accept advanced payment methods, provide diverse payout options, and leverage comprehensive services in card issuing, banking, risk management, and fraud prevention. With a strong presence in over 200 markets, local acquiring in 50 regions, support for 150 currencies, and 700 alternative payment methods, Nuvei equips clients and partners with the tools and insights necessary for success on both local and global scales through a single integration. At Nuvei, our core values guide us, and we excel in tackling complex challenges. Our commitment to enhancing our products and delivering exceptional customer service drives our pursuit of top-tier talent to join us on this exciting journey! Your RoleWe are on the lookout for a knowledgeable, tech-oriented, and customer-centric Enterprise Support Specialist to become part of our expanding international team. Reporting directly to the Enterprise Support Team Lead, you will thrive in a vibrant environment influenced by the fast-paced online payments and FinTech sectors.In this hybrid role, you will serve as a trusted advisor for Nuvei’s Premium and Enterprise clients, acting as the escalation point for various technical challenges, enhancements, business needs, and critical incidents. You will handle intricate support cases through email (Salesforce), chat, and other communication platforms, ensuring prompt and high-quality solutions.Your daily tasks will include diagnosing technical and payment-related issues, collaborating with both internal and external stakeholders, and contributing to the refinement of processes. This position calls for robust analytical abilities, FinTech knowledge, and the capacity to work autonomously while driving outcomes and promoting collaboration across functions.If you are proactive, solution-focused, and eager to create a positive impact in a forward-thinking environment, we invite you to apply.
At Dev.Pro, we are dedicated to projects that impact millions globally, and we recognize that it’s the talented individuals behind the technology who drive our success. We pride ourselves on fostering an inclusive, friendly, and supportive workplace.About This OpportunityWe are seeking a skilled DevOps Engineer to enhance our remote engineering team. The successful candidate will be instrumental in deploying, monitoring, and optimizing cloud platforms utilized by our data scientists. This position demands hands-on experience in cloud infrastructure, modern DevOps methodologies, secure data operations, and automation frameworks. Collaboration with data scientists, machine learning engineers, and data engineers will be essential to ensure our analytics systems operate securely, efficiently, and at scale. You will work alongside our Platform Engineering team to define and implement best practices that can be standardized and reused across our organization.Key ResponsibilitiesCloud Infrastructure & Operations: Oversee, scale, and optimize cloud environments for data science workloads, primarily using AWS, Databricks, and dbt. Provision, maintain, and optimize compute clusters for ML workloads (e.g., Kubernetes, ECS/EKS, Databricks, SageMaker). Implement high-availability solutions for critical analytics platforms, showcasing deep expertise in AWS resource management and provisioning, including IAM roles and permissions.DevOps & Automation: Create CI/CD pipelines for model deployment, infrastructure-as-code (IaC), and automated testing utilizing industry-standard toolchains. Develop monitoring, alerting, and logging systems for cloud and ML infrastructure (e.g., Datadog, CloudWatch, Prometheus, Grafana, ELK). Automate provisioning, configuration, and deployments using tools such as Terraform, CloudFormation, and GitHub Actions.Data Platform Support: Enhance data ingestion, transformation, and model execution workflows through platform capabilities and automation. Build and maintain self-service capabilities for data scientists to provision and manage reliable, reproducible environments for research and development. Collaborate with Data Engineering to sustain integrations between data pipelines and cloud systems. Share responsibilities for provisioning and operating application networking capabilities that support data platforms, including API gateways, CDNs, application load balancers, TLS, and WAFs.Security, Compliance & Governance: Establish and operationalize security and compliance controls for data science platforms in alignment with enterprise cloud standards. Conduct periodic risk assessments, best practice reviews, and remediation efforts.
Join our innovative Operations team at Darwin AI as an AI Support Executive, where your passion for technology and commitment to outstanding service will shine. This dynamic role is perfect for individuals who excel in both technical problem-solving and client engagement strategies. Embrace the opportunity to work at the convergence of artificial intelligence, engineering, and customer success.In this pivotal position, you will: Utilize internal tools to build, configure, and customize AI assistants, applying simple scripts or logic workflows as needed. Serve as the first point of contact for technical inquiries, effectively reproducing bugs, analyzing logs, and escalating issues to the engineering team when necessary. Expertly troubleshoot API integrations, authentication flows, and data connectivity challenges. Collaborate with our Product teams to identify and address recurring customer issues while proposing impactful enhancements. Contribute to our technical knowledge base, creating playbooks, FAQs, and troubleshooting guides. Maintain proactive and clear communication with clients across various platforms (email, WhatsApp, Slack).
Join our dynamic team as an IT Helpdesk Support Level 1 professional, where your bilingual skills will be pivotal in assisting our clients with their IT needs. In this role, you will be the first point of contact for technical support, offering solutions to various IT challenges and ensuring a seamless experience for users.Your responsibilities will include troubleshooting hardware and software issues, guiding users through problem-solving steps, and maintaining accurate records of support requests. This position requires excellent communication skills and the ability to work effectively in a fast-paced environment.
About UsAt Nubank, we are proud to be one of the largest digital financial platforms globally, serving over 122 million customers across Brazil, Mexico, and Colombia. Our mission is to simplify financial services and empower individuals, leading the transformation of financial experiences in Latin America. This is just the beginning of our vision for a vibrant future.As a publicly traded company on the New York Stock Exchange (NYSE: NU), we harness innovative technology, advanced data analytics, and a streamlined operational model to offer financial products that are accessible, straightforward, and user-friendly.Our achievements have earned us accolades from renowned global organizations, including Time's 100 Companies, Fast Company’s Most Innovative Companies, and Forbes’ World’s Best Bank. To learn more about us, visit our institutional page https://international.nubank.com.br/careers/.Nubank is seeking a Lead Software Engineer to spearhead innovative solutions and provide technical leadership within our agile teams. In this pivotal role, you will confront intricate challenges, influence our technical roadmap, mentor fellow engineers, and contribute to our mission of fostering inclusive teams while delivering outstanding customer experiences.For insights into our workplace culture, check out our blog.
Nuvei is a Canadian fintech company supporting clients worldwide with payment technology. Businesses use Nuvei’s platform to accept a wide range of payments, manage risk, and access banking services. With operations in over 200 markets, local acquiring in 50 regions, and support for 150 currencies and 700 alternative payment methods, Nuvei helps customers and partners grow both locally and internationally. About the Role The Tier 2 Technical Support Specialist position in Bogotá focuses on more than just resolving support tickets. This role suits someone who enjoys solving complex technical problems and building tools that improve daily workflows. Specialists in this role empower both colleagues and merchants by turning technical challenges into automated solutions and practical knowledge resources. Familiarity with tools like Power Automate, Figma, and Articulate is key, as these are used to develop resources that help the team deliver excellent service. What You Will Do Team Mentorship: Serve as a subject matter expert and mentor for Level 1 support specialists. Share technical knowledge and encourage ongoing learning within the team. Continuous Improvement: Spot gaps in existing documentation or workflows. Use Design Thinking methods to suggest and implement better processes. Advanced Troubleshooting: Act as the escalation point for complex technical issues. Use analytical skills to resolve challenging inquiries. Solution Development: Design interactive tools and content that help prevent future issues and make support more efficient. About Nuvei Global presence in over 200 markets Local acquiring in 50 regions Support for 150 currencies and 700 alternative payment methods Focus on payment acceptance, card issuing, banking, and risk management
At OneTouch Direct, we are more than just a call center; we are a dedicated team striving to deliver exceptional service. Since our inception in 1998, we have transformed into a leading provider of contact center solutions for Fortune 500 companies, committed to enhancing customer experience.This campaign focuses on sales through chat and voice calls for a renowned telecommunications company.Working ConditionsRole: Sales through chat or calls for a telecommunications company.Salary: COP 2,850,000 (bi-weekly payments) + unlimited sales commissions.Contract Type: Indefinite.Work Schedule: 42 hours per week.Operating Hours: Monday to Sunday, between 11:00 AM and 3:00 AM (two days off).Training + NestingTraining (10 days) Monday to Thursday: 8:00 AM – 5:30 PM Friday: 8:00 AM – 5:00 PM Days Off: Saturdays and Sundays.Nesting (10 days) 42 hours per week Assigned hours based on operational needs.RequirementsEducation Level: High School, Technical, Technologist, or Professional.Work Experience: Minimum 6 months in a call center.Residence: Bogotá.English Level: B2+ – C1.BenefitsMembership to Spotify or Netflix (Choose one) after the first month of operation.Location: Connecta 80 & Portal el Dorado.
About Nuvei Nuvei Technologies Inc. is a Canadian fintech company supporting businesses worldwide with adaptable payment solutions. Operating in over 200 markets and offering local acquiring in 47, Nuvei supports 150 currencies and 586 alternative payment methods. The company provides services in card issuing, banking, risk, and fraud management, all through a single integration. Role Overview: Merchant Support Specialist Location: Bogotá, Colombia Nuvei is looking for a Merchant Support Specialist to join its team in Bogotá. This role suits someone who is approachable, attentive, and comfortable with technology. The position offers a chance to develop a long-term career in the fintech sector while adapting to ongoing changes in payment processing. Main Responsibilities Work rotating 24/7 shifts to support merchants at any hour. Respond to inbound customer service and technical support requests from merchants. Use available documentation and support tools to complete tasks accurately. Handle critical or sensitive situations with professionalism and tact. Ensure merchant inquiries are resolved quickly and effectively. Spot trends in support requests and communicate them to help improve processes. Take on other tasks as needed to support merchant satisfaction and company goals. What Nuvei Offers Nuvei values continuous improvement and outstanding customer service. Joining the team means working in a company that encourages growth and supports its people in navigating complex challenges.
About the Role: Are you passionate about driving customer success and skilled in resolving issues? We have a thrilling opportunity for a Customer Support Team Lead at Sezzle. In this pivotal role, you will lead a dedicated team committed to providing outstanding support experiences. Your key responsibilities will include managing troubleshooting processes, creating detailed instructional materials, and facilitating effective communication with customers. We are looking for an individual with exceptional written and verbal communication skills, a reliable nature, and a strong desire to go above and beyond to ensure customer satisfaction. The Company: Sezzle is on a mission to financially empower the next generation by transforming the shopping experience beyond traditional payments. We integrate cutting-edge technology with seamless, interest-free installment plans that make shopping smarter and more accessible. Our goal is not just to redefine payments but to enhance how people discover, interact with, and purchase their favorite products, while substantially impacting merchant sales by increasing conversions and boosting order values. As we continue to innovate in the fintech and retail landscape, we are building an exciting and dynamic team that is passionate about creating more than just transactions but an extraordinary shopping journey. Join us at Sezzle and be part of shaping the future of shopping! Responsibilities: Lead and mentor a team of customer support specialists to ensure exceptional service delivery. Participate in recruiting efforts to build and develop the customer support team, including conducting interviews for new customer service agents. Oversee the resolution of customer inquiries across various communication channels. Encourage a culture of empathy and excellence within the team, motivating them to exceed customer expectations. Collaborate with cross-functional teams to gather insights and feedback, driving continuous improvements in Sezzle's products and services. Serve as a liaison between the Colombia customer support team and global leadership, reporting on team performance and contributing to strategic decisions.
FULL TIME REMOTEPosition: Supply Chain Manager – Analytics & Project Support Type of contract: Independent contractor Working Hours: Monday to Friday Join the global movement of #RemoteWork and work from anywhere!About the CompanyWe are a rapidly expanding partner to renowned prestige and independent beauty brands, providing strategic consulting and execution support across supply planning, demand planning, warehousing, third-party logistics management, sourcing strategy, cost optimization, and systems integration. Our mission is to help beauty and consumer product brands achieve efficient scaling while upholding operational excellence.Role OverviewAs a Supply Chain Manager specializing in analytics and project support, you will play a crucial behind-the-scenes role. Your focus will be on ensuring that client deliverables are meticulously accurate, polished, and professional. Collaborating closely with leadership, you will support various projects, uphold high-quality standards, and ensure that initiatives remain on track.Key Responsibilities Deliver analytical support for parcel cost, freight, and carrier assessments. Conduct vendor quote comparisons and create structured cost analyses. Enhance reports, presentations, and SOPs into executive-ready formats. Maintain project and initiative trackers to guarantee deadlines and milestones are met. Track project progress and assist leadership in achieving client objectives. Create and manage dashboards, trackers, and SOPs to enhance visibility and standardization. Conduct quality checks on analytics and deliverables to ensure precision and professionalism.
Join AECOM as a Senior Engineer specializing in Ground Engineering and Tunnelling. In this critical role, you will leverage your expertise to deliver innovative engineering solutions for complex tunnelling projects. You will collaborate with cross-functional teams to ensure project success from conception through to completion.Your responsibilities will include conducting feasibility studies, designing engineering solutions, and overseeing the construction process. You will also be responsible for ensuring compliance with industry standards and safety regulations, while mentoring junior engineers and contributing to the professional development of the team.
AECOM is seeking a highly skilled Principal Engineer specializing in Ground Engineering and Tunnelling to join our team in Bogota. In this pivotal role, you will lead complex engineering projects, driving innovation and excellence in design and execution. You will collaborate with multidisciplinary teams to deliver high-quality solutions that meet our clients' needs.
NEORIS is a Digital Accelerator that empowers companies to step confidently into the future, boasting 20 years of experience as Digital Partners to some of the largest organizations globally. With a diverse team of over 4,000 professionals across 11 countries, we foster a multicultural startup culture that encourages innovation and continuous learning, crafting high-value solutions for our clients.Are you passionate about shaping the future of data? We are seeking a Data Architect for a leading company in the insurance/financial sector. In this pivotal role, you will serve as the strategic bridge between business needs and technical capabilities. Not only will you design scalable architectures, but you will also enable advanced analytics and Artificial Intelligence capabilities. If you have experience consolidating cloud data ecosystems and are motivated to translate business challenges into robust technical solutions, this is your next opportunity.
Join AECOM as a Senior Structural Engineer in Bogota and leverage your expertise in designing and analyzing various structures. You will play a critical role in delivering innovative engineering solutions for our clients. Your responsibilities will include leading structural design projects, collaborating with multidisciplinary teams, and ensuring compliance with industry standards and regulations.
