Associate Support Engineer

Join our dynamic team at Mangroup Inc. as an Associate Support Engineer, where you will play a crucial role in providing exceptional technical support to our clients. You will collaborate with experienced engineers, troubleshoot issues, and help enhance our customer service offerings. This is an excellent opportunity for recent graduates or individuals looki…

Join our dynamic team at Alpha Insight Inc. as a Client Support Associate. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring their needs are met with efficiency and professionalism. You will handle inquiries, resolve issues, and maintain a positive relationship with our valued clients.

Accordion is seeking a Senior Production Support Engineer to help maintain and improve the reliability of production systems. This position is based in one of several major cities, including Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, or San Francisco. Role overview This role focuses on keeping production environments stable and high-performing. The Senior Production Support Engineer will handle complex technical issues, deliver solutions, and monitor system health to prevent disruptions. What you will do Troubleshoot and resolve technical problems affecting live systems Work with cross-functional teams to address incidents and drive improvements Optimize system performance and reliability through careful analysis and proactive measures Provide ongoing maintenance and support for production applications Collaboration and impact This position works closely with teams across Accordion to ensure clients receive dependable service. A proactive mindset and strong technical skills are key to continuously refining support processes and delivering consistent results.

TL;DR - We are seeking an Enterprise Technical Support Engineer to provide exceptional, personalized support to our most significant clients. You will tackle intricate product and identity challenges, collaborate directly with enterprise teams, and translate real-world feedback into enhanced playbooks and product advancements.Why Choose Lovable?Lovable empowers individuals and teams of all sizes to develop software using any programming language. From solo entrepreneurs to Fortune 100 enterprises, millions rely on Lovable to swiftly transform raw concepts into tangible products. As we lead a transformative shift in software development, you will have a unique opportunity to revolutionize the digital landscape. With over 2 million users across more than 200 countries, Lovable is enabling innovation, automating tasks, and bringing ideas to fruition. And we are just at the beginning of this journey.Our compact, highly talented team is establishing a company that will define this generation from our base in Stockholm. We value ownership, rapid execution, and collaboration with humility. We seek individuals who are deeply passionate, deliver results quickly, and are eager to make a significant impact.Key ResponsibilitiesDeliver personalized support — diagnose and resolve complex customer issues related to design systems, connectors, authentication, and project publishing.Foster relationships with enterprise teams — serve as the trusted technical advisor for administrators, product leaders, and AI advocates utilizing Lovable for extensive user bases.Advocate for our customers — replicate issues, perform initial triage, document clear bug reports, and prioritize resolutions that quickly address customer needs.Conduct troubleshooting across the tech stack — from SSO/SAML/SCIM to REST APIs and integrations.Establish repeatability — compile solutions, identify patterns, and document insights in internal runbooks, transforming them into customer-facing resources, guidelines, and best practices.Uphold our service level agreements — respond to urgent incidents and participate in an on-call rotation to assist customers outside standard hours.Track key metrics — report on essential Product and Support operations metrics (time to first response, time to resolution, deflection, root-cause analysis).Your Qualifications3-5+ years in a customer-facing technical role (technical support, technical account management, solution engineering).Proficiency in troubleshooting complex technical issues across various platforms and systems.Strong communication skills to effectively convey technical concepts to non-technical stakeholders.Experience with API integrations and enterprise software solutions.

Join Nagarro as an Associate Staff Engineer in the Internet of Things (IoT) domain, where you'll be at the forefront of innovation and technology. This is an exciting opportunity to work with cutting-edge solutions and contribute to impactful projects that drive the future of connected devices.

Oversee the installation, repair, and preventive maintenance of Brainlab products, ensuring optimal functionality and user satisfaction.Utilize engineering expertise and independent troubleshooting skills to identify and resolve product issues effectively.Analyze user experiences and system usage to identify service-related trends for product enhancement.Serve as a primary escalation point for technical issues on-site within the region.Pursue continuous development of technical skills to enhance customer support KPIs, including equipment uptime, issue resolution, and customer satisfaction.Collaborate with the Product Support team to prepare and share valuable content during team meetings, including technical knowledge, best practices, and unique case studies.Maintain clear communication with customers, providing timely updates throughout installations, upgrades, and service events.Work alongside the Regional Support Manager to plan, coordinate, and execute assigned service tasks efficiently.Exhibit a professional demeanor in all interactions, fostering positive relationships with both internal and external stakeholders.Educate end users and staff on the proper utilization of Brainlab equipment.Guide customers through the services available from Brainlab during warranty and service contract periods.Stay informed about developments in Brainlab products and competitive medical technologies.Complete required company and product training to maintain necessary certifications.Ensure timely completion of service documentation to meet regulatory compliance standards.Review and update Salesforce documentation for the assigned region.Manage and execute special projects as directed by management, including product launches in the region.Willingness to travel 75% or more is required.Salary range between $65,000 and $85,000.This job description does not alter your at-will employment status. Additional duties may be assigned at the discretion of Brainlab.

At Beghou Consulting, we leverage over 30 years of expertise to assist life sciences companies in enhancing their commercialization strategies through insightful analytics and innovative technology solutions. Our approach includes crafting effective go-to-market strategies, establishing robust data analytics frameworks, and utilizing artificial intelligence to refine customer insights and engagement. We empower life sciences organizations to optimize their performance across diverse portfolios by implementing proprietary and third-party technology solutions aimed at forecasting performance, designing territories, managing customer data, and organizing critical medical and commercial information.Our mission is to unite analytical thinkers with cutting-edge technology to guide life sciences companies through the complexities of healthcare, ultimately improving patient outcomes.Beghou Consulting is excited to invite applications for the position of Associate Manager, Cloud Engineering. In this hybrid role, you will be pivotal in leading the design, governance, and management of our internal cloud platforms that drive customer-centric data and analytics solutions. Your responsibilities will include ensuring that Beghou’s multi-cloud infrastructure—spanning AWS and Azure—is secure, scalable, and demonstrates operational excellence.The ideal candidate will set the technical direction, manage a team of cloud engineers, and work in collaboration with architecture, security, and product delivery teams to uphold the infrastructure that underpins our clients’ most vital systems.

Lewis Associates is seeking a dedicated and enthusiastic Patent Associate or Patent Agent with expertise in chemical engineering, materials science, or mechanical engineering. In this role, you will engage with innovative technologies and assist clients in navigating the complexities of patent law. This is an exciting opportunity to be a part of a dynamic legal team that values intellectual property and fosters professional growth.

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their systems run smoothly and efficiently. Your expertise will help troubleshoot and resolve hardware and software issues, while assisting users with their technical needs.

Join our team at Artech Information Systems LLC as a Deskside Support Technician in Boston! In this dynamic role, you will be the first point of contact for IT support, assisting users with hardware and software issues, and ensuring a smooth technological experience.

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this critical role, you will provide exceptional technical assistance and support for computer systems, hardware, and software. Your expertise will ensure that end-users can efficiently utilize their workstations, enabling them to perform at their best.Key responsibilities include troubleshooting and resolving technical issues, performing installations and upgrades, and ensuring optimal functionality of desktop environments. Your strong communication skills and ability to work collaboratively will be essential in delivering top-notch support to our users.

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this role, you will provide exceptional technical support to end-users, troubleshoot hardware and software issues, and ensure the smooth operation of desktop environments. Your expertise will help maintain our high standards of customer satisfaction and operational efficiency.

Join our dynamic legal team at Lewis Associates as an Associate focused on the 3rd to 5th year of practice. In this role, you will work closely with senior attorneys on high-stakes cases, developing your skills and expertise in various areas of law.

Join Scismic as we collaborate with a prominent law firm based in Boston, specializing in patent law. Our clients range from Fortune 500 companies to prestigious financial institutions and private equity firms across the United States and internationally. This is a fantastic opportunity to grow within a dynamic environment focused on innovative technologies.

Procom Services is looking for a dedicated Desktop Services Engineer to join our team in Boston, MA, for an exciting contract opportunity. In this role, you will provide expert technical assistance to both internal and external customers facing hardware and software issues related to desktops, laptops, and peripherals. You will also resolve local area networking challenges to maintain seamless connectivity to the Corporate network, collaborating with our Infrastructure and Messaging teams as needed to address incidents promptly.Your responsibilities will include offering Level-2 technical support for various devices, which involves:Diagnosing and resolving hardware issues through coordination with OEM vendors.Managing the return process for warranted parts and systems.Packaging and shipping replacement parts to customers efficiently.Maintaining standard software configurations and troubleshooting any issues with software images, applications, and drivers.Potentially contributing to the development of IT and infrastructure projects.Installing, supporting, and troubleshooting approved desktop software.Executing planned maintenance, moves, additions, and changes as necessary.Providing support to employees experiencing technical difficulties with desktops, laptops, PDAs, or network services, whether in-person or remotely via VPN.Ensuring timely problem resolution or escalation to appropriate technical staff.Applying sound judgment within defined procedures to determine the best course of action.Creating and maintaining images for standard systems.Recommending hardware and software solutions, including upgrades and new acquisitions.Demonstrating excellent judgment in selecting methods and techniques for problem-solving.Functioning independently with minimal supervision.Furthermore, you may be required to be on call after hours. Effective communication with various customers and colleagues is essential, which includes:Consulting with the Service Desk regarding support inquiries.Translating technical information for both technical and non-technical personnel.Providing case status updates to management and stakeholders.

Join our dynamic legal team at Lewis Associates as a Business Law Associate. In this role, you will engage in a variety of legal tasks involving corporate governance, compliance, and contract negotiations. You will work closely with clients to provide strategic legal advice and ensure adherence to business regulations.

Join our team as a Dynamic PC Support Specialist at Worldwide Tech Services, where you will play an integral role in enhancing our service delivery. Your expertise in troubleshooting and supporting PC environments will be essential in delivering top-notch assistance to our clients. This part-time position offers flexibility and an opportunity to work with a leading technology firm.

Join our innovative team at Cellular Intelligence as a Research Associate/Associate Scientist specializing in iPSC Biology. In this role, you will contribute to pioneering research in induced pluripotent stem cells (iPSCs), collaborating with a dedicated group of scientists focused on advancing cellular therapies and regenerative medicine. You will engage in experimental design, data analysis, and the development of cutting-edge methodologies.

Join our dynamic team at Lewis Associates as a Corporate Senior Associate, where you will leverage your legal expertise to drive corporate strategies and provide essential legal guidance. In this role, you will work closely with clients and internal teams to navigate complex legal frameworks, ensuring compliance and fostering business growth.

Join Our Team as an IT Litigation Support TechnicianEmployment Type: Full Time, Mid LevelDepartment: Information TechnologyContact Government Services is actively seeking a dedicated IT Litigation Support Technician to join our team at the United States Attorney's Office. In this pivotal role, you will provide essential technical and analytical support related to litigation processes. Your expertise will be crucial in ensuring that our legal teams have the technological resources they need to succeed.At CGS, we pride ourselves on assembling a team of motivated, skilled, and innovative professionals who tackle some of the government’s most pressing challenges using advanced technology. We are looking for individuals who are eager to contribute to government innovation, thrive in collaborative environments, and possess a keen ability to anticipate the needs of others. We provide a supportive workplace that encourages professional growth through various learning opportunities.Key Responsibilities:- Coordinate litigation support services, including trial preparation and presentation, ensuring responsiveness to customer needs. Work closely with the district's designated "Litigation Support Coordinator" to perform these services. Install, configure, and maintain litigation support equipment; develop standards and procedures for applications; and collaborate with other agencies involved in litigation activities.- Administer litigation support systems, including testing, quality assurance, configuration, installation, implementation, and maintenance of resources used for data, voice, and video transmission.- Ensure systems are available, functional, and efficient.- Install new or modified litigation support hardware and software.- Troubleshoot and resolve hardware/software interoperability issues.- Maintain and manage the inventory of litigation support equipment.- Uphold systems security by ensuring the confidentiality, integrity, and availability of systems, networks, and data through effective security programs, policies, and procedures.- Implement measures to ensure the reliability and accessibility of litigation support systems and defend against unauthorized access.