Customer Success Manager II at OpenGov | Boston, MA

As a Customer Success Manager II at OpenGov, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our innovative software solutions. You will work closely with various stakeholders to understand their goals, provide expert guidance, and ensure their satisfaction with our services. Your proactive approach and strong rela…

Join OpenGov, the premier provider of AI and ERP solutions tailored for local and state governments across the U.S. With a commitment to enhancing public service, over 2,000 cities, counties, and state agencies trust the OpenGov Public Service Platform to streamline operations, adapt to changing needs, and foster public trust. Our award-winning products cover a range of services including enterprise asset management, procurement, accounting, and open data transparency. Discover more about our mission at OpenGov.com.Job Summary:As a Sales Development Representative (SDR) at OpenGov, you will be instrumental in driving our expansion efforts. Your role involves engaging with government leaders nationwide, showcasing innovative solutions that enhance community service. You will design and implement effective prospecting strategies, generate high-quality leads, and coordinate product demonstrations for our Account Executives. We seek individuals with strong sales instincts, a results-driven mindset, and a passion for nurturing new business opportunities.This entry-level position is perfect for those looking to thrive in a dynamic sales atmosphere. You'll benefit from comprehensive training, mentorship, and a clear path for career advancement.Responsibilities:Analyze market trends and customer needs to pinpoint new business opportunities in the public sector for OpenGov.Become an expert in OpenGov's cloud-based platform, serving local, state, special districts, and non-profit organizations.Create and implement effective prospecting strategies in collaboration with Account Executives and Customer Success Managers to fulfill monthly goals for demos and qualified leads.Generate quality meetings using tools like Salesforce.com, LinkedIn, and Outreach to attract daily inbound leads and build rapport with potential clients.

OpenGov delivers AI and ERP solutions tailored for local and state governments in the United States. Over 2,000 public sector organizations rely on the OpenGov Public Service Platform to streamline operations, address evolving needs, and build public trust. The platform includes tools for asset management, procurement, contract management, accounting, budgeting, revenue management, permitting, licensing, and open data. All products work together within the OpenGov ERP suite. More information is available at OpenGov.com. Role overview The Staff Platform Engineer designs and builds scalable, multi-tenant SaaS infrastructure for government clients. The focus is on writing reliable software, delivering robust cloud infrastructure, and automating CI/CD workflows. Projects use technologies including GitHub Actions, Terraform, Kubernetes, Azure, AWS, ArgoCD, ArgoWorkflows, and Grafana. What you will do Work closely with engineering leadership and application engineers on deployment and infrastructure initiatives Develop and maintain high-quality software for cloud platforms Automate and improve CI/CD pipelines Upgrade and re-architect infrastructure when necessary Optimize resource usage for better efficiency Set up monitoring and alerting to cover all application components Who thrives here Engineers who enjoy deployment design, value clean code, and understand cloud architecture tend to succeed at OpenGov. The team appreciates clear communication, self-motivation, and a collaborative mindset. Principles guide decisions, with a focus on making a positive difference each day. Location This position is based in Boston, MA.

We are seeking a dedicated and proactive Customer Success Manager to join our team at Benchling. In this critical role, you will work closely with our clients to ensure they maximize the value of our platform. You will be responsible for managing customer relationships, providing guidance on best practices, and identifying opportunities for upsells and renewals. Your exceptional communication skills and customer-oriented mindset will be key to fostering long-term partnerships.

The mission of the InterSystems Customer Success Management team is to empower our End-User Customers across the Health Care, Public, and Financial Services sectors to fully utilize our software solutions, ensuring they derive measurable business value and maintain high satisfaction levels with our partnership. As a Customer Success Manager (CSM), you will play a pivotal role in leading and executing strategies that foster collaboration between customers and various internal teams—sales, engineering, client services, professional services, product, and marketing—to achieve this mission.Key Responsibilities of the Customer Success Manager (CSM):Enhance customer engagement and software adoption for a designated portfolio of End-User customers (ranging from 8 to 20, depending on their complexity and revenue) to maximize their value from InterSystems solutions.Monitor and understand customer business objectives, priorities, and key performance indicators (KPIs) to align adoption initiatives and partnerships with their goals.Lead proactive adoption strategies and deliverables, including Managed Services Plans (MSPs), Value Assurance Check-ins, Quarterly Business Reviews (QBRs), while collaborating with sales, engineering, client services, and other teams.Establish and nurture relationships with key customer stakeholders, including CIOs, CTOs, Program Sponsors, and leads in IT, Interoperability, Analytics, and Clinical Outcomes.Facilitate post-go-live customer cadence calls employing effective program management techniques, ensuring agendas focus on progress and issue resolution, involving the right InterSystems experts.Act as the program manager addressing significant customer issues, requirements, or expectation gaps, ensuring clear communication and alignment across multiple departments such as support, product management, development, and sales.Analyze customer health data and KPIs to foresee major risks and opportunities, mobilizing necessary resources based on your assessments.Ensure customers are well-informed and leveraging contractual product capabilities, including updates and security patches, by collaborating with InterSystems product experts.Be recognized as a “trusted advisor” by consistently offering data-driven recommendations to enhance adoption and connecting customers with relevant experts.Provide the “voice of the customer” feedback to Product Management and Services to suggest improvements that elevate adoption, value, performance, and stability.

Role overview The Customer Success Manager at Datadog builds and maintains relationships with a diverse customer base. This position focuses on guiding clients through onboarding, supporting them as they adopt new products, and identifying opportunities for upsell and cross-sell. Acting as a customer advocate, the manager works to ensure each client benefits fully from Datadog’s solutions and enjoys a positive experience throughout their journey. What you will do Guide customers through the onboarding process to set them up for success Encourage adoption of additional Datadog products and features Spot and pursue opportunities for upselling and cross-selling Act as a primary contact and advocate for customer needs Support customers in realizing ongoing value from the Datadog platform Work environment This role is based in Boston, Massachusetts, and follows a hybrid work model. Datadog emphasizes an office culture that encourages creativity and collaboration, while also supporting work-life balance and professional growth.

Role overview The Customer Success Manager at Lumafield focuses on supporting clients throughout their journey with Lumafield’s solutions. Based in Boston, this position works directly with customers to understand their goals and ensure they gain maximum value from the products. Acting as a trusted advisor, the Customer Success Manager provides reliable guidance and support tailored to each client’s needs. What you will do Guide new customers through onboarding and help them get started with Lumafield’s products Develop and nurture long-term relationships with clients Work closely with customers to understand their specific challenges and objectives Provide expert assistance and recommendations to help clients achieve success Spot opportunities to introduce additional products or services that fit client needs Support customer satisfaction, encourage retention, and contribute to account growth Location This role is located in Boston, MA.

As a Customer Success Manager at Datadog, you will take the lead in fostering strong relationships within our customer base, driving new product adoption, and ensuring a seamless onboarding experience. Your role will involve advocating for our customers, focusing on delivering exceptional experiences while identifying growth opportunities. Through a structured approach, you will assess individual customer needs and articulate the value of Datadog's solutions effectively.At Datadog, we cherish our office culture which fosters collaboration, creativity, and strong relationships. Our hybrid work model allows Datadogs to achieve a balanced work-life integration that suits their individual needs.

Role Overview The Customer Success Manager at Weave focuses on helping clients in Boston get the most value from our communication solutions. This role centers on building lasting relationships, guiding customers through onboarding, and offering steady support to keep satisfaction high. What You Will Do Develop and maintain strong connections with customers. Lead clients through onboarding, making sure they understand and use our products effectively. Provide ongoing support to address questions and concerns as they arise. Work with internal teams to solve customer issues and suggest product improvements. Advocate for customer needs and help drive retention and engagement. Collaboration and Impact This position involves regular collaboration with colleagues across teams to resolve customer challenges and recommend enhancements. A proactive mindset is key for supporting customer success and loyalty.

As a Customer Success Associate at Datadog, you will play a pivotal role in nurturing long-term strategic relationships with our customers. Your primary focus will be on driving product adoption and identifying growth opportunities across a diverse portfolio of Datadog clients to ensure successful product utilization and customer retention. You will serve as an internal advocate for our customers, dedicated to delivering a positive experience across a substantial number of accounts. Utilizing a structured methodology, you will assess each customer's unique needs and effectively communicate the value of our Datadog solutions. As our Customer Success team expands, your personal growth and the team's success will be paramount. At Datadog, we highly value our office culture—the relationships and collaboration it fosters and the creativity it inspires. We operate as a hybrid workplace, allowing our Datadogs to find the work-life balance that suits them best.

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (we proudly call ourselves Klaviyos) contributes to our dynamic workplace. We believe in providing everyone with an equitable opportunity for success and value the unique insights each individual brings, beyond traditional job criteria. If you feel you are a close match, we encourage you to apply. Interested in learning more about life at Klaviyo? Visit klaviyo.com/careers to discover how we empower creators to take charge of their destinies.About the RoleWe are in search of a strategic, systems-oriented, and customer-focused Senior Manager of Customer Success Operations to enhance Klaviyo's Digital-first and At Scale engagement model. In this pivotal role, you will collaborate closely with both the Digital and At Scale Customer Success teams, while also engaging with Product, Customer Education, and Marketing to implement the tools, data, automations, and processes necessary for customers to learn, adopt, and thrive at scale.By working in tandem with the Go-To-Market systems and Customer Success teams, you will drive the operational engine that supports our digital and hybrid engagement models, including lifecycle automation, AI-driven engagement, and enablement for adoption and education. If you excel where technology, data, and customer experience intersect—and you enjoy transforming strategy into scalable, measurable outcomes—this position offers you the chance to influence how tens of thousands of customers experience Klaviyo.How You’ll Make an ImpactConvert strategic digital customer success goals into actionable execution plans, encompassing system enhancements, cross-functional collaboration, and project management.Design and implement scalable lifecycle workflows, triggers, and automations that drive onboarding, adoption, expansion, and ongoing customer success.Operationalize digital customer lifecycle programs, including triggered communications, in-app engagements, personalized guidance, and automated success plans.Enhance the digital customer success technology stack, including Gainsight CS/PX, automation tools, AI agents, LMS platforms, and community systems.Lead change management initiatives related to digital transformation efforts within the broader Customer Success organization.Deploy AI and automation strategies to optimize customer interactions and enhance overall satisfaction.

Join our dynamic marketing and communications team as a Digital Marketing Specialist at JVS Boston! In this pivotal role, you will assist in crafting engaging content, driving program outreach, supporting events, and performing various essential tasks. Your contributions will be vital in promoting JVS Boston’s diverse program offerings, managing our vibrant social media presence, and designing impactful digital and print materials that align with our communication and marketing strategy.We seek a creative individual with a keen eye for aesthetics and a solid background in graphic design, photography, social media campaigns, and versatile writing tailored for diverse audiences. As part of our Advancement department, you will play a crucial role in client-facing outreach and donor engagement efforts.

At Appian, we embody the values of Intensity and Excellence. Our commitment to high standards ensures that we conduct all our endeavors with care and quality. We tackle challenges with ambition and dedication, holding ourselves accountable to deliver outstanding results. By becoming a part of Appian, you will join a passionate team focused on achieving remarkable outcomes together.We are on the lookout for a dedicated Customer Success Manager to join our dynamic team. In this role, you will act as a strategic advisor, empowering leading organizations to revolutionize their operations through process applications developed on Appian’s innovative software platform, which integrates AI, robotic automation, Data Fabric, and other groundbreaking technologies. Your role will involve gaining a comprehensive understanding of our customers' business objectives and fostering meaningful relationships with stakeholders at various levels, establishing yourself as a trusted advisor and a key driver of their success.By leveraging your insights into customer needs, combining your business and technical expertise with the extensive knowledge you will gain about Appian’s capabilities, you will empower customers to realize their unique goals through collaborative engagement with both internal and external partners. As a Customer Success Manager, you will ensure progress toward critical customer outcomes, proactively identifying and mitigating risks related to business, program, implementation, technical, project, adoption, and engagement.Key Responsibilities:Identify and shape each customer’s business objectives, transforming them into actionable plans and driving execution in close collaboration with stakeholders.Promote customer adoption by enabling clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.Position yourself as a strategic partner and trusted advisor by aligning Appian’s capabilities with customers’ evolving business strategies.Spot opportunities to expand Appian’s presence and articulate compelling, data-driven business cases for further investment.Monitor overall account health, proactively tackle risks, and eliminate barriers to successful adoption and sustainable growth.Create joint roadmaps and success plans that yield measurable outcomes and long-lasting impact.Develop a profound expertise in Appian’s products, implementation methodologies, and best practices to guide customers effectively.Advise on process enhancements and technological solutions, including AI, that drive efficiency and business value.

Klaviyo is looking for a Customer Success Manager based in Boston, MA. This role centers on building strong relationships with clients and helping them get the most value from the Klaviyo platform. Role overview Customer Success Managers at Klaviyo focus on understanding each client's needs and ensuring they have a positive experience. The position involves guiding customers through the adoption of Klaviyo's tools and working closely with internal teams to develop solutions that fit each situation. What you will do Nurture and maintain client relationships Identify customer goals and challenges Encourage effective use of the Klaviyo platform Collaborate with other teams to deliver tailored support

Partner Success ManagerLocation: Boston, MA (Hybrid — 2 days per week in office)About UsClasp is a dynamic, venture-backed startup dedicated to transforming access to education and career pathways. Our mission is to revolutionize how employers attract and retain essential talent while addressing the student debt crisis. Our innovative platform connects employers, educational institutions, and diverse talent, leveraging accessible education financing to foster mutual benefits. We see ourselves as more than just a fintech company; we are a catalyst for economic mobility.Recognized as a Forbes Fintech 50 company and a portfolio entity of the Society of Human Resource Management (SHRM)—the largest HR organization—we are committed to social impact and innovation. Join us as we reshape the future of the workforce, one opportunity at a time, empowering learners to unlock fulfilling careers that positively impact their communities and beyond.As a Partner Success Manager, you will act as both a strategic advisor and an enthusiastic champion for Clasp’s employer partners. This role requires a blend of in-depth knowledge of our creative initiatives and effective communication skills to foster excitement, strengthen alignment, and drive long-term growth. You will manage a portfolio of partners, diving deep into the nuances of our work, probing into partner goals, and facilitating conversations that uncover expansion opportunities. Collaborating closely with Sales, Implementation, Product, Marketing, and Talent Fulfillment teams, you will ensure Clasp’s creativity shines, leading to measurable impact for our partners. If you are passionate about using education and technology to address systemic issues in workforce development and are eager to contribute to a high-impact, high-growth team, we would love to hear from you!

About the Role:As the Chief Financial Officer (CFO) at Jewish Vocational Services Inc. (JVS), you will play a pivotal role in shaping our financial strategy and ensuring the sustainability of our mission-driven initiatives. You will oversee financial planning, risk management, record-keeping, and financial reporting, while working closely with the executive team to drive operational efficiency and fiscal integrity.

About UsUpGuard is at the forefront of revolutionizing cybersecurity management through AI-driven solutions. Following a successful US$75M Series C funding round, we are enhancing our infrastructure to handle an impressive 100 billion risk signals daily. This expansion is not merely about growth; it's a transformative approach to managing cyber risk on a global scale.Our Cyber Risk Posture Management (CRPM) platform is tailored for security teams, integrating security ratings, threat intelligence, and autonomous AI technology. We empower organizations to navigate the continuously evolving threat landscape effectively.At UpGuard, we are not just creating another cybersecurity tool; we are defining a new industry standard. Our team possesses the freedom and resources to develop world-class technology that meets the needs of clients worldwide.As we grow, our commitment to our customers remains steadfast. Our Customer Success team is dedicated to addressing the unique challenges our clients encounter daily. We are searching for passionate individuals who thrive on helping others, solving problems, and building lasting relationships. You will have a commercial perspective to identify growth opportunities within our customer accounts and enhance product adoption.Why This Role MattersWith our ongoing growth, we are looking for a Customer Success Manager to join our exceptional team. This role involves onboarding and empowering our customers. The ideal candidate will have experience leading customer interactions, be detail-oriented, articulate, and possess the ability to listen effectively while providing clear and actionable advice.As a Customer Success Manager, you will report to a Lead CSM and analyze your customers' pain points, working closely with them to alleviate these challenges using UpGuard technology. You will actively seek feedback from customers and colleagues to continuously improve our offerings while collaborating with clients globally from initial contact through successful deployment, gaining invaluable insights into various industries and institutions.

About DeleteMe:DeleteMe is at the forefront of proactive privacy protection, aiding security teams in minimizing their human attack surface by continually monitoring and eliminating exposed personal data (PII) from the open web. This crucial data is often exploited by threat actors to execute social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.As a rapidly expanding global SaaS enterprise, DeleteMe caters to both individual consumers and corporate clients. With over 100 million successful opt-out removals, we help our clients mitigate risks associated with identity theft, spam, doxxing, and various other cybersecurity threats. Our offerings include detailed privacy reports, continuous monitoring, and expert support for sustained protection.DeleteMe provides a scalable, managed defense layer for organizations' most vulnerable asset: their people. This is why 30% of the Fortune 100, leading technology companies, major banks, federal agencies, and U.S. states trust DeleteMe to safeguard their workforce.We are led by a committed and experienced team, driven by a compelling mission to empower consumers with privacy.Job SummaryThe Customer Success Manager will oversee and mentor a dedicated team of Customer Success Managers (CSMs) aimed at enhancing product adoption, customer retention, and growth for our most esteemed clients. This role demands a combination of leadership, strategic insight, and hands-on expertise in Customer Success. The successful candidate will be a staunch advocate for customers, possess exemplary communication skills, and demonstrate a history of managing high-performing teams in a dynamic environment.ResponsibilitiesTeam Leadership and Development:- Lead and mentor a team of CSMs, cultivating a culture of high performance, collaboration, and ongoing improvement.- Conduct regular one-on-ones, performance evaluations, and career development planning.- Create and implement onboarding and continuous training programs for the team.Customer Strategy:- Define and enhance the Customer Success strategy, encompassing customer segmentation, engagement models, and success metrics.- Analyze customer health data to pinpoint risks and opportunities, and craft proactive intervention strategies.

OpenGov is at the forefront of AI and ERP solutions specifically designed for local and state governments across the U.S. Trusted by over 2,000 municipalities, including cities, counties, state agencies, school districts, and special districts, our OpenGov Public Service Platform enables efficient operations, adaptability to change, and enhancement of public trust. Our innovative product suite encompasses enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, as well as transparency and open data. These solutions are integrated within the OpenGov ERP, empowering public sector organizations to prioritize effectively and maximize ROI with every decision. Discover more about our mission to foster a more effective and accountable government at OpenGov.com.Job Summary:Are you eager to take on a crucial role in transforming local and state governance through state-of-the-art technology? OpenGov is looking for a seasoned Senior Engineering Manager to lead our dynamic team. This position is ideal for a leader who excels in a fast-paced, multi-tenant SaaS environment and possesses a strong passion for utilizing React, JavaScript, TypeScript, Node.js, and AWS to develop top-tier solutions that positively affect local and state governments.Our AI Agents team is responsible for designing and deploying robust cloud-native applications that drive AI-enhanced ERP workflows and improve user experiences for governmental entities. As a Senior Manager, you will oversee a talented group of engineers working on the AI Agents Platform—our foundation for integrating AI capabilities across our ERP. Your leadership will set the technical trajectory and long-term vision for the platform, ensuring its scalability to support intelligent, agent-driven workflows across our offerings. If you are enthusiastic about converting innovative ideas into scalable, multi-tenant cloud solutions and motivating engineers toward technical excellence and ongoing development, we want you on our team.At OpenGov, our mission is to empower a more effective and accountable government. We foster a collaborative, diverse, and supportive workplace where your contributions can make a significant impact. With opportunities for professional development, continuous learning, and flexible work options, you will join a team dedicated to innovation and excellence.

About SmartcatSmartcat is at the forefront of revolutionizing the future of work, where human expertise seamlessly integrates with digital teammates to achieve productivity gains ranging from 10x to 1000x for leading enterprises around the globe.We are pioneers in a new domain: Agentic AI. Our mission is to empower enterprises to develop high-performing hybrid workforces composed of both human talent and AI agents. Unlike generic copilots, our AI agents are thoroughly trained digital teammates that learn from your top professionals, your content, and your business strategies, enabling them to contribute effectively from day one.Our innovative platform merges generative AI, human-in-the-loop workflows, and a dynamic Enterprise Skill Graph that continuously evolves and enhances itself. Whether you’re launching a product internationally, onboarding new employees, translating educational content, or coordinating legal teams across regions, Smartcat transforms knowledge into actionable strategies and scales them effectively.With over 1,000 companies, including 20% of the Fortune 500, trusting Smartcat to communicate their business globally—swiftly, accurately, and in every language—we’re a Series C company experiencing 130% year-over-year growth. We’re rapidly expanding and seeking individuals who aspire to shape the future of work alongside us.Join us as we unlock global potential, one human and AI team at a time.Why You Should Join Our TeamThis pivotal role is central to customer growth. As the Customer Marketing Manager, you will develop programs that transform customers into long-term partners—driving expansion, adoption, advocacy, and retention.You will collaborate closely with teams in Customer Success, Sales, Demand Generation, and Product Marketing to build a scalable customer marketing engine that enhances upselling, cross-selling, and lifetime value. If you’re passionate about growth after the deal closes and enjoy creating programs that genuinely resonate with customers, this role offers you both ownership and significant impact.MissionYour mission is to create and expand a customer marketing program that fosters growth, expansion, and long-term customer value.You will design initiatives that engage customers throughout their lifecycle—transforming product adoption into revenue growth, loyalty, and advocacy.OutcomesLead the customer marketing strategy aimed at expansion, upselling, cross-selling, and retention.Develop lifecycle programs that promote product adoption, usage, and realization of value.Collaborate with Customer Success and Sales on opportunities for expansion, renewals, and account growth.Craft targeted campaigns that resonate with our customer base.