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Experience Level
Entry Level
About the job
This Customer Support Specialist role at Klaviyo centers on helping users navigate the platform and get the most value from its features. Based in Boston, MA, the position involves working closely with customers to answer questions and resolve technical challenges as they arise. The main objective is to ensure clients have a positive experience and reach their goals using Klaviyo’s products.
Key Responsibilities
Guide customers through the Klaviyo platform and its capabilities
Troubleshoot technical issues and deliver clear, actionable solutions
Support clients as they work toward their objectives with Klaviyo’s tools
Help foster strong, long-term relationships with customers
Role Overview
This position calls for someone who enjoys problem-solving and values clear communication. Daily work includes assisting users, answering product questions, and making sure each client feels supported throughout their experience with Klaviyo.
This Customer Support Specialist role at Klaviyo centers on helping users navigate the platform and get the most value from its features. Based in Boston, MA, the position involves working closely with customers to answer questions and resolve technical challenges as they arise. The main objective is to ensure clients have a positive experience and reach the…
Alphabet Insight Inc. seeks a full-time Customer Support Specialist based in Boston. This role centers on assisting clients, addressing their questions, and supporting them as they use the company's services. The aim is to ensure that every customer interaction is handled efficiently and leaves a positive impression. Key responsibilities Reply to customer inquiries, providing clear and accurate information Troubleshoot and resolve issues that clients encounter Support a positive experience for each customer throughout their engagement with Alphabet Insight Inc. Location This position is based in Boston and is offered on a full-time basis.
Full-time|On-site|Boston, Massachusetts, United States
About NOBLE:NOBLE is dedicated to enhancing the Nation’s readiness through a worldwide team of experts, boasting over 150 contract vehicles and a diverse inventory of millions of products. We pride ourselves on offering top-tier products, innovative solutions, comprehensive services, and exceptional logistics capabilities within the Defense and Government Services sectors.Position Overview:The Sales Support Specialist is vital to the seamless execution of customer orders post-placement. This role emphasizes administrative coordination, effective customer communication, and collaborative problem-solving to ensure orders are processed accurately and in a timely manner. As the primary liaison, you will guarantee customer satisfaction while adeptly navigating various systems, contracts, and internal protocols.Key Responsibilities:Oversee and manage the complete lifecycle of sales orders from initiation to fulfillment.Act as the central point of contact for customers regarding all inquiries and updates related to their orders.Collaborate with internal departments (sales, operations, finance, customer service, contracts) to ensure prompt order execution.Monitor order status, anticipate potential risks or delays, and proactively address any issues.Process and oversee order modifications, including extensions, contract adjustments, and change requests.Verify and reconcile order details, contracts, and customer specifications to maintain accuracy.Update and manage data within Salesforce, NetSuite, and other internal tracking systems.Utilize Excel for data analysis, including the creation of pivot tables, to support reporting and troubleshooting.Investigate discrepancies and implement effective solutions with meticulous attention to detail.Contribute to continuous improvement initiatives by identifying process gaps and suggesting enhancements.Core Competencies:Analytical & Detail-Oriented: Capable of interpreting complex data to ensure precision.Critical Thinking: Proactively identifies challenges and formulates effective solutions.Problem Solving: Proficient in resolving order-related issues in a dynamic environment.Organization & Time Management: Skilled in managing concurrent orders and priorities efficiently.Communication: Demonstrates professionalism in interactions with customers and colleagues alike.Adaptability & Learning Agility: Eager to learn new systems, processes, and industry-specific requirements.
Join Our Team as a Customer Support SpecialistAt Eyebot, we are driven by a commitment to redefine vision care. As an innovative technology company headquartered in the vibrant neighborhoods of Boston, we aim to make vision care universally accessible. Our cutting-edge vision test kiosks, supported by esteemed investors and the National Science Foundation, are at the forefront of transforming how vision care is provided.If you are enthusiastic about tackling significant challenges and contributing to the future of vision care, we invite you to apply.Your RoleAs a Customer Support Specialist, you will serve as a reliable and empathetic resource for Eyebot users, our retail partners, and our clinical team. Ideal candidates will have substantial hands-on experience in customer support, demonstrating the ability to engage with diverse audiences with understanding, clarity, and sound judgment.This role entails balancing the needs of end customers, retail teams, and clinical staff. Your adept communication skills, composure under pressure, and focus on enhancing the customer experience will be vital to your success.This hybrid role requires shifts from 12 PM to 10 PM, seven days a week, including weekends. Team members work five shifts weekly, totaling 37-40 hours, with schedules shared at least 30 days in advance. We value collaboration in scheduling, ensuring you have a say in your work hours. During onboarding, expect to be onsite 3-4 days per week, transitioning to one day per week once trained, with no onsite obligation on weekends. Team members also share a rotating on-call schedule for urgent support needs, communicated at least 30 days in advance.Our office is located in Boston’s North End.Key Responsibilities:Assist Eyebot users, retail partners, and clinical staff with inquiries regarding kiosk usage, workflows, results, and overall customer experience, delivering clear, empathetic support to ensure smooth interactions.Utilize Zendesk (email, phone, chat) to manage support tickets accurately, logging details, categorizing appropriately, and following through to resolution.Collaborate effectively while knowing when to escalate issues to the appropriate teams, ensuring cohesive and customer-focused communication.Identify trends, recurring inquiries, and opportunities for improvement to enhance the overall customer experience.
Join our team at Alpha Insight Inc. as a Customer Support Assistant and become a vital part of our commitment to delivering outstanding service to our clients. In this role, you will assist customers with inquiries, provide product information, and resolve issues to enhance customer satisfaction. Your ability to communicate effectively and empathize with customers will be key to your success.
Flywire seeks a Software Support Specialist I based in Boston. This position centers on assisting clients with Flywire’s software, ensuring they can use its features effectively. Role overview The Software Support Specialist I works directly with customers, responding to questions and providing guidance on the company’s products. When technical issues arise, the specialist troubleshoots and resolves problems to support a smooth client experience. Key responsibilities Assist clients in using Flywire software efficiently Address customer questions and concerns Troubleshoot technical issues and resolve problems Location This role is based in Boston.
Oversee the installation, repair, and preventive maintenance of Brainlab products, ensuring optimal functionality and user satisfaction.Utilize engineering expertise and independent troubleshooting skills to identify and resolve product issues effectively.Analyze user experiences and system usage to identify service-related trends for product enhancement.Serve as a primary escalation point for technical issues on-site within the region.Pursue continuous development of technical skills to enhance customer support KPIs, including equipment uptime, issue resolution, and customer satisfaction.Collaborate with the Product Support team to prepare and share valuable content during team meetings, including technical knowledge, best practices, and unique case studies.Maintain clear communication with customers, providing timely updates throughout installations, upgrades, and service events.Work alongside the Regional Support Manager to plan, coordinate, and execute assigned service tasks efficiently.Exhibit a professional demeanor in all interactions, fostering positive relationships with both internal and external stakeholders.Educate end users and staff on the proper utilization of Brainlab equipment.Guide customers through the services available from Brainlab during warranty and service contract periods.Stay informed about developments in Brainlab products and competitive medical technologies.Complete required company and product training to maintain necessary certifications.Ensure timely completion of service documentation to meet regulatory compliance standards.Review and update Salesforce documentation for the assigned region.Manage and execute special projects as directed by management, including product launches in the region.Willingness to travel 75% or more is required.Salary range between $65,000 and $85,000.This job description does not alter your at-will employment status. Additional duties may be assigned at the discretion of Brainlab.
Join our dynamic team as a Legal Support Specialist, where you will play a crucial role in supporting a large Federal agency in Boston, MA.We are looking for an enthusiastic and detail-oriented individual to assist with various administrative and legal tasks that contribute to the effectiveness of our Legal Services department.At CGS, we are committed to bringing together motivated, skilled, and innovative professionals to tackle the government's most pressing challenges using state-of-the-art technology. We value collaboration and proactive thinking and provide a supportive environment that encourages professional development through numerous training opportunities.Key Responsibilities:- Provide comprehensive clerical assistance to the USAO by supporting Assistant U.S. Attorneys, paralegals, legal assistants, and other personnel.- Execute litigation support projects according to case team specifications, industry standards, and set deadlines.- Oversee the inventory and maintenance of litigation support equipment, ensuring everything is in optimal working condition.- Maintain accurate records of incoming electronic case materials, following office tracking protocols.- Organize and prepare hard copy documents for scanning, ensuring proper equipment use, resolution, and format.- Review closed files to ensure compliance with proper procedures and complete the closing process.
Role overview The Customer Education Specialist at Klaviyo works from Boston, MA, focusing on helping customers make the most of Klaviyo’s marketing platform. The position centers on supporting users through education and direct partnership, ensuring they understand and can apply the platform’s features to meet their goals. What you will do Develop educational materials that are clear and engaging for Klaviyo users Lead training sessions designed to help customers learn and use Klaviyo’s tools effectively Partner directly with customers, answering questions and providing support tailored to their needs
Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their systems run smoothly and efficiently. Your expertise will help troubleshoot and resolve hardware and software issues, while assisting users with their technical needs.
Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this critical role, you will provide exceptional technical assistance and support for computer systems, hardware, and software. Your expertise will ensure that end-users can efficiently utilize their workstations, enabling them to perform at their best.Key responsibilities include troubleshooting and resolving technical issues, performing installations and upgrades, and ensuring optimal functionality of desktop environments. Your strong communication skills and ability to work collaboratively will be essential in delivering top-notch support to our users.
We are seeking a detail-oriented Administrative Specialist to join our dynamic team at Prosidian Consulting. In this critical role, you will provide comprehensive administrative and professional support services, ensuring the smooth operation of our office and enabling our team to deliver exceptional results for our clients.Your responsibilities will include managing schedules, coordinating meetings, and assisting with project management tasks. You will be the backbone of our administrative functions, playing a key role in facilitating communication and collaboration across various departments.
Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this role, you will provide exceptional technical support to end-users, troubleshoot hardware and software issues, and ensure the smooth operation of desktop environments. Your expertise will help maintain our high standards of customer satisfaction and operational efficiency.
Role overview The Senior Customer Education Specialist at Klaviyo will create and deliver training programs for customers in Boston, MA. The main goal is to help customers use Klaviyo’s products effectively by building educational resources that drive engagement and satisfaction. What you will do Design, develop, and implement educational programs tailored for Klaviyo customers Collaborate with teams throughout the company to identify training needs Create learning materials that support product adoption and understanding Support projects aimed at improving customer success and product usage
Join Shift Technology, the leading AI platform revolutionizing the insurance sector. Our innovative technology fuses generative, agentic, and predictive AI to enhance underwriting, claims, fraud detection, and risk management. Our solutions drive operational efficiency and deliver exceptional customer experiences, making a measurable impact for the world's foremost insurers.At Shift, we foster a culture of innovation and trust, united by a mission to reshape the insurance industry through our cutting-edge SaaS platform. With a diverse team representing over 50 countries, we are collaboratively creating the future of insurance. As a key member of the Shift Technology Infrastructure team, you will:Efficiently resolve support tickets and project requests.Adhere to established processes and protocols.Oversee desktop computer management, ensuring compliance with security policies.Administer the badge access system for office security.Manage computer inventory and monitor system performance.Ensure the proper functioning of office printers.Facilitate new user onboarding and offboarding processes.Coordinate laptop distribution for remote employees.Oversee the internal Windows App (Intune) Store.Foster positive relationships with colleagues.Utilize deployment tools to roll out new applications.Adapt to new responsibilities as needed.Promote cross-team collaboration and effective communication to identify risks and minimize operational impacts.Encourage autonomy in daily tasks and reduce oversight on complex projects.
Join our team as a Dynamic PC Support Specialist at Worldwide Tech Services, where you will play an integral role in enhancing our service delivery. Your expertise in troubleshooting and supporting PC environments will be essential in delivering top-notch assistance to our clients. This part-time position offers flexibility and an opportunity to work with a leading technology firm.
Join our dynamic team at Alpha Insight Inc. as a Client Support Associate. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring their needs are met with efficiency and professionalism. You will handle inquiries, resolve issues, and maintain a positive relationship with our valued clients.
Join Our Team as a Product Experience SpecialistLovable is on the lookout for enthusiastic Product Experience Specialists to help us establish our first Americas hub in Boston. In this pivotal role, you will provide exceptional support to our users, gather valuable product insights from real interactions, and contribute to the development of a new PX team that enhances our Americas operations. This position is perfect for individuals who are passionate about user experience and product innovation, enjoy solving complex challenges, and aspire to be part of a transformative company redefining software development.This role can be part-time or full-time and is ideally suited for students from Boston-area universities.Why Choose Lovable?At Lovable, we empower anyone to create software in any programming language. Our platform is utilized by a diverse range of users, from solo entrepreneurs to Fortune 100 companies, enabling millions to turn innovative ideas into functional products quickly. We are leading a transformative wave in software creation, offering you the unique chance to reshape the digital landscape. With over 2 million users across 200+ countries leveraging Lovable for business launches, workflow automation, and idea realization, our journey is just beginning.We are a small, high-caliber team based in Stockholm, committed to building a legacy company. We prioritize ownership, rapid execution, and collaborative spirit. We are looking for individuals who care deeply about their work, deliver quickly, and are eager to make a significant impact.What We’re SeekingUser-Centric Approach: You are a natural advocate for users and continuously seek ways to enhance their experience, paying attention to the important details.Effective Communicator: Whether through brief chat messages or extensive bug reports, your communication is friendly, clear, and to the point.Proficient Problem Solver: You maintain composure under pressure, think logically through challenging situations, and act swiftly to resolve user issues, even when faced with the unknown.Bonus: Experience in B2C SaaS customer support is advantageous.Bonus: Familiarity with Lovable and other AI tools is a plus.Your ResponsibilitiesBecome a Lovable Authority: Gain a thorough understanding of every facet of our product.Deliver Outstanding Support: Address a variety of user inquiries promptly and warmly across US time zones.Diagnose and Escalate Issues Effectively: Investigate bugs and unexpected product behavior, collaborating with the engineering team as necessary.
TL;DR - We are seeking an Enterprise Technical Support Engineer to provide exceptional, personalized support to our most significant clients. You will tackle intricate product and identity challenges, collaborate directly with enterprise teams, and translate real-world feedback into enhanced playbooks and product advancements.Why Choose Lovable?Lovable empowers individuals and teams of all sizes to develop software using any programming language. From solo entrepreneurs to Fortune 100 enterprises, millions rely on Lovable to swiftly transform raw concepts into tangible products. As we lead a transformative shift in software development, you will have a unique opportunity to revolutionize the digital landscape. With over 2 million users across more than 200 countries, Lovable is enabling innovation, automating tasks, and bringing ideas to fruition. And we are just at the beginning of this journey.Our compact, highly talented team is establishing a company that will define this generation from our base in Stockholm. We value ownership, rapid execution, and collaboration with humility. We seek individuals who are deeply passionate, deliver results quickly, and are eager to make a significant impact.Key ResponsibilitiesDeliver personalized support — diagnose and resolve complex customer issues related to design systems, connectors, authentication, and project publishing.Foster relationships with enterprise teams — serve as the trusted technical advisor for administrators, product leaders, and AI advocates utilizing Lovable for extensive user bases.Advocate for our customers — replicate issues, perform initial triage, document clear bug reports, and prioritize resolutions that quickly address customer needs.Conduct troubleshooting across the tech stack — from SSO/SAML/SCIM to REST APIs and integrations.Establish repeatability — compile solutions, identify patterns, and document insights in internal runbooks, transforming them into customer-facing resources, guidelines, and best practices.Uphold our service level agreements — respond to urgent incidents and participate in an on-call rotation to assist customers outside standard hours.Track key metrics — report on essential Product and Support operations metrics (time to first response, time to resolution, deflection, root-cause analysis).Your Qualifications3-5+ years in a customer-facing technical role (technical support, technical account management, solution engineering).Proficiency in troubleshooting complex technical issues across various platforms and systems.Strong communication skills to effectively convey technical concepts to non-technical stakeholders.Experience with API integrations and enterprise software solutions.
Full-time|$85K/yr - $105K/yr|Hybrid|Boston; Chicago; Dallas; Detroit; New York; Washington, DC
This Senior Specialist, Partnership Matters role sits within the Corporate Affairs & Partner Support team at AlixPartners. The position is part of the Partnership Matters Office (PMO), which supports the growth and advancement of AlixPartners’ people across global offices and corporate functions. Location and Work Model This hybrid position can be based in New York, Southfield, Chicago, Dallas, Boston, or Washington, DC. Team members work in person at an AlixPartners office on Tuesday, Wednesday, and Thursday, with remote work on Monday and Friday. Role Overview The Senior Specialist manages operational processes and strategic initiatives that span the firm. The role involves cross-functional collaboration and supports programs related to equity and partnership matters. What You Will Do Oversee and improve core processes such as hiring, promotions, compensation, and performance evaluations. Identify ways to enhance processes, resolve issues, and deliver consistent results for stakeholders. Independently manage ad hoc requests, including data analysis, document review, and synthesizing information for leadership. Support global partnership-related programs, interpreting guidelines and applying judgment to unique cases. Make decisions aligned with firm policies and objectives. Anticipate needs, recognize risks, and take initiative to address or escalate issues with recommended solutions. Who Succeeds in This Role Applies strong analytical skills and independent judgment. Adapts to shifting priorities and new challenges. Works autonomously and proactively solves problems. Communicates effectively with stakeholders across offices and functions. Reporting This position reports to the Partnership Matters Partner. While New York is the preferred location, qualified candidates in Southfield, Chicago, Dallas, Boston, or Washington, DC will be considered.
This Customer Support Specialist role at Klaviyo centers on helping users navigate the platform and get the most value from its features. Based in Boston, MA, the position involves working closely with customers to answer questions and resolve technical challenges as they arise. The main objective is to ensure clients have a positive experience and reach the…
Alphabet Insight Inc. seeks a full-time Customer Support Specialist based in Boston. This role centers on assisting clients, addressing their questions, and supporting them as they use the company's services. The aim is to ensure that every customer interaction is handled efficiently and leaves a positive impression. Key responsibilities Reply to customer inquiries, providing clear and accurate information Troubleshoot and resolve issues that clients encounter Support a positive experience for each customer throughout their engagement with Alphabet Insight Inc. Location This position is based in Boston and is offered on a full-time basis.
Full-time|On-site|Boston, Massachusetts, United States
About NOBLE:NOBLE is dedicated to enhancing the Nation’s readiness through a worldwide team of experts, boasting over 150 contract vehicles and a diverse inventory of millions of products. We pride ourselves on offering top-tier products, innovative solutions, comprehensive services, and exceptional logistics capabilities within the Defense and Government Services sectors.Position Overview:The Sales Support Specialist is vital to the seamless execution of customer orders post-placement. This role emphasizes administrative coordination, effective customer communication, and collaborative problem-solving to ensure orders are processed accurately and in a timely manner. As the primary liaison, you will guarantee customer satisfaction while adeptly navigating various systems, contracts, and internal protocols.Key Responsibilities:Oversee and manage the complete lifecycle of sales orders from initiation to fulfillment.Act as the central point of contact for customers regarding all inquiries and updates related to their orders.Collaborate with internal departments (sales, operations, finance, customer service, contracts) to ensure prompt order execution.Monitor order status, anticipate potential risks or delays, and proactively address any issues.Process and oversee order modifications, including extensions, contract adjustments, and change requests.Verify and reconcile order details, contracts, and customer specifications to maintain accuracy.Update and manage data within Salesforce, NetSuite, and other internal tracking systems.Utilize Excel for data analysis, including the creation of pivot tables, to support reporting and troubleshooting.Investigate discrepancies and implement effective solutions with meticulous attention to detail.Contribute to continuous improvement initiatives by identifying process gaps and suggesting enhancements.Core Competencies:Analytical & Detail-Oriented: Capable of interpreting complex data to ensure precision.Critical Thinking: Proactively identifies challenges and formulates effective solutions.Problem Solving: Proficient in resolving order-related issues in a dynamic environment.Organization & Time Management: Skilled in managing concurrent orders and priorities efficiently.Communication: Demonstrates professionalism in interactions with customers and colleagues alike.Adaptability & Learning Agility: Eager to learn new systems, processes, and industry-specific requirements.
Join Our Team as a Customer Support SpecialistAt Eyebot, we are driven by a commitment to redefine vision care. As an innovative technology company headquartered in the vibrant neighborhoods of Boston, we aim to make vision care universally accessible. Our cutting-edge vision test kiosks, supported by esteemed investors and the National Science Foundation, are at the forefront of transforming how vision care is provided.If you are enthusiastic about tackling significant challenges and contributing to the future of vision care, we invite you to apply.Your RoleAs a Customer Support Specialist, you will serve as a reliable and empathetic resource for Eyebot users, our retail partners, and our clinical team. Ideal candidates will have substantial hands-on experience in customer support, demonstrating the ability to engage with diverse audiences with understanding, clarity, and sound judgment.This role entails balancing the needs of end customers, retail teams, and clinical staff. Your adept communication skills, composure under pressure, and focus on enhancing the customer experience will be vital to your success.This hybrid role requires shifts from 12 PM to 10 PM, seven days a week, including weekends. Team members work five shifts weekly, totaling 37-40 hours, with schedules shared at least 30 days in advance. We value collaboration in scheduling, ensuring you have a say in your work hours. During onboarding, expect to be onsite 3-4 days per week, transitioning to one day per week once trained, with no onsite obligation on weekends. Team members also share a rotating on-call schedule for urgent support needs, communicated at least 30 days in advance.Our office is located in Boston’s North End.Key Responsibilities:Assist Eyebot users, retail partners, and clinical staff with inquiries regarding kiosk usage, workflows, results, and overall customer experience, delivering clear, empathetic support to ensure smooth interactions.Utilize Zendesk (email, phone, chat) to manage support tickets accurately, logging details, categorizing appropriately, and following through to resolution.Collaborate effectively while knowing when to escalate issues to the appropriate teams, ensuring cohesive and customer-focused communication.Identify trends, recurring inquiries, and opportunities for improvement to enhance the overall customer experience.
Join our team at Alpha Insight Inc. as a Customer Support Assistant and become a vital part of our commitment to delivering outstanding service to our clients. In this role, you will assist customers with inquiries, provide product information, and resolve issues to enhance customer satisfaction. Your ability to communicate effectively and empathize with customers will be key to your success.
Flywire seeks a Software Support Specialist I based in Boston. This position centers on assisting clients with Flywire’s software, ensuring they can use its features effectively. Role overview The Software Support Specialist I works directly with customers, responding to questions and providing guidance on the company’s products. When technical issues arise, the specialist troubleshoots and resolves problems to support a smooth client experience. Key responsibilities Assist clients in using Flywire software efficiently Address customer questions and concerns Troubleshoot technical issues and resolve problems Location This role is based in Boston.
Oversee the installation, repair, and preventive maintenance of Brainlab products, ensuring optimal functionality and user satisfaction.Utilize engineering expertise and independent troubleshooting skills to identify and resolve product issues effectively.Analyze user experiences and system usage to identify service-related trends for product enhancement.Serve as a primary escalation point for technical issues on-site within the region.Pursue continuous development of technical skills to enhance customer support KPIs, including equipment uptime, issue resolution, and customer satisfaction.Collaborate with the Product Support team to prepare and share valuable content during team meetings, including technical knowledge, best practices, and unique case studies.Maintain clear communication with customers, providing timely updates throughout installations, upgrades, and service events.Work alongside the Regional Support Manager to plan, coordinate, and execute assigned service tasks efficiently.Exhibit a professional demeanor in all interactions, fostering positive relationships with both internal and external stakeholders.Educate end users and staff on the proper utilization of Brainlab equipment.Guide customers through the services available from Brainlab during warranty and service contract periods.Stay informed about developments in Brainlab products and competitive medical technologies.Complete required company and product training to maintain necessary certifications.Ensure timely completion of service documentation to meet regulatory compliance standards.Review and update Salesforce documentation for the assigned region.Manage and execute special projects as directed by management, including product launches in the region.Willingness to travel 75% or more is required.Salary range between $65,000 and $85,000.This job description does not alter your at-will employment status. Additional duties may be assigned at the discretion of Brainlab.
Join our dynamic team as a Legal Support Specialist, where you will play a crucial role in supporting a large Federal agency in Boston, MA.We are looking for an enthusiastic and detail-oriented individual to assist with various administrative and legal tasks that contribute to the effectiveness of our Legal Services department.At CGS, we are committed to bringing together motivated, skilled, and innovative professionals to tackle the government's most pressing challenges using state-of-the-art technology. We value collaboration and proactive thinking and provide a supportive environment that encourages professional development through numerous training opportunities.Key Responsibilities:- Provide comprehensive clerical assistance to the USAO by supporting Assistant U.S. Attorneys, paralegals, legal assistants, and other personnel.- Execute litigation support projects according to case team specifications, industry standards, and set deadlines.- Oversee the inventory and maintenance of litigation support equipment, ensuring everything is in optimal working condition.- Maintain accurate records of incoming electronic case materials, following office tracking protocols.- Organize and prepare hard copy documents for scanning, ensuring proper equipment use, resolution, and format.- Review closed files to ensure compliance with proper procedures and complete the closing process.
Role overview The Customer Education Specialist at Klaviyo works from Boston, MA, focusing on helping customers make the most of Klaviyo’s marketing platform. The position centers on supporting users through education and direct partnership, ensuring they understand and can apply the platform’s features to meet their goals. What you will do Develop educational materials that are clear and engaging for Klaviyo users Lead training sessions designed to help customers learn and use Klaviyo’s tools effectively Partner directly with customers, answering questions and providing support tailored to their needs
Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their systems run smoothly and efficiently. Your expertise will help troubleshoot and resolve hardware and software issues, while assisting users with their technical needs.
Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this critical role, you will provide exceptional technical assistance and support for computer systems, hardware, and software. Your expertise will ensure that end-users can efficiently utilize their workstations, enabling them to perform at their best.Key responsibilities include troubleshooting and resolving technical issues, performing installations and upgrades, and ensuring optimal functionality of desktop environments. Your strong communication skills and ability to work collaboratively will be essential in delivering top-notch support to our users.
We are seeking a detail-oriented Administrative Specialist to join our dynamic team at Prosidian Consulting. In this critical role, you will provide comprehensive administrative and professional support services, ensuring the smooth operation of our office and enabling our team to deliver exceptional results for our clients.Your responsibilities will include managing schedules, coordinating meetings, and assisting with project management tasks. You will be the backbone of our administrative functions, playing a key role in facilitating communication and collaboration across various departments.
Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this role, you will provide exceptional technical support to end-users, troubleshoot hardware and software issues, and ensure the smooth operation of desktop environments. Your expertise will help maintain our high standards of customer satisfaction and operational efficiency.
Role overview The Senior Customer Education Specialist at Klaviyo will create and deliver training programs for customers in Boston, MA. The main goal is to help customers use Klaviyo’s products effectively by building educational resources that drive engagement and satisfaction. What you will do Design, develop, and implement educational programs tailored for Klaviyo customers Collaborate with teams throughout the company to identify training needs Create learning materials that support product adoption and understanding Support projects aimed at improving customer success and product usage
Join Shift Technology, the leading AI platform revolutionizing the insurance sector. Our innovative technology fuses generative, agentic, and predictive AI to enhance underwriting, claims, fraud detection, and risk management. Our solutions drive operational efficiency and deliver exceptional customer experiences, making a measurable impact for the world's foremost insurers.At Shift, we foster a culture of innovation and trust, united by a mission to reshape the insurance industry through our cutting-edge SaaS platform. With a diverse team representing over 50 countries, we are collaboratively creating the future of insurance. As a key member of the Shift Technology Infrastructure team, you will:Efficiently resolve support tickets and project requests.Adhere to established processes and protocols.Oversee desktop computer management, ensuring compliance with security policies.Administer the badge access system for office security.Manage computer inventory and monitor system performance.Ensure the proper functioning of office printers.Facilitate new user onboarding and offboarding processes.Coordinate laptop distribution for remote employees.Oversee the internal Windows App (Intune) Store.Foster positive relationships with colleagues.Utilize deployment tools to roll out new applications.Adapt to new responsibilities as needed.Promote cross-team collaboration and effective communication to identify risks and minimize operational impacts.Encourage autonomy in daily tasks and reduce oversight on complex projects.
Join our team as a Dynamic PC Support Specialist at Worldwide Tech Services, where you will play an integral role in enhancing our service delivery. Your expertise in troubleshooting and supporting PC environments will be essential in delivering top-notch assistance to our clients. This part-time position offers flexibility and an opportunity to work with a leading technology firm.
Join our dynamic team at Alpha Insight Inc. as a Client Support Associate. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring their needs are met with efficiency and professionalism. You will handle inquiries, resolve issues, and maintain a positive relationship with our valued clients.
Join Our Team as a Product Experience SpecialistLovable is on the lookout for enthusiastic Product Experience Specialists to help us establish our first Americas hub in Boston. In this pivotal role, you will provide exceptional support to our users, gather valuable product insights from real interactions, and contribute to the development of a new PX team that enhances our Americas operations. This position is perfect for individuals who are passionate about user experience and product innovation, enjoy solving complex challenges, and aspire to be part of a transformative company redefining software development.This role can be part-time or full-time and is ideally suited for students from Boston-area universities.Why Choose Lovable?At Lovable, we empower anyone to create software in any programming language. Our platform is utilized by a diverse range of users, from solo entrepreneurs to Fortune 100 companies, enabling millions to turn innovative ideas into functional products quickly. We are leading a transformative wave in software creation, offering you the unique chance to reshape the digital landscape. With over 2 million users across 200+ countries leveraging Lovable for business launches, workflow automation, and idea realization, our journey is just beginning.We are a small, high-caliber team based in Stockholm, committed to building a legacy company. We prioritize ownership, rapid execution, and collaborative spirit. We are looking for individuals who care deeply about their work, deliver quickly, and are eager to make a significant impact.What We’re SeekingUser-Centric Approach: You are a natural advocate for users and continuously seek ways to enhance their experience, paying attention to the important details.Effective Communicator: Whether through brief chat messages or extensive bug reports, your communication is friendly, clear, and to the point.Proficient Problem Solver: You maintain composure under pressure, think logically through challenging situations, and act swiftly to resolve user issues, even when faced with the unknown.Bonus: Experience in B2C SaaS customer support is advantageous.Bonus: Familiarity with Lovable and other AI tools is a plus.Your ResponsibilitiesBecome a Lovable Authority: Gain a thorough understanding of every facet of our product.Deliver Outstanding Support: Address a variety of user inquiries promptly and warmly across US time zones.Diagnose and Escalate Issues Effectively: Investigate bugs and unexpected product behavior, collaborating with the engineering team as necessary.
TL;DR - We are seeking an Enterprise Technical Support Engineer to provide exceptional, personalized support to our most significant clients. You will tackle intricate product and identity challenges, collaborate directly with enterprise teams, and translate real-world feedback into enhanced playbooks and product advancements.Why Choose Lovable?Lovable empowers individuals and teams of all sizes to develop software using any programming language. From solo entrepreneurs to Fortune 100 enterprises, millions rely on Lovable to swiftly transform raw concepts into tangible products. As we lead a transformative shift in software development, you will have a unique opportunity to revolutionize the digital landscape. With over 2 million users across more than 200 countries, Lovable is enabling innovation, automating tasks, and bringing ideas to fruition. And we are just at the beginning of this journey.Our compact, highly talented team is establishing a company that will define this generation from our base in Stockholm. We value ownership, rapid execution, and collaboration with humility. We seek individuals who are deeply passionate, deliver results quickly, and are eager to make a significant impact.Key ResponsibilitiesDeliver personalized support — diagnose and resolve complex customer issues related to design systems, connectors, authentication, and project publishing.Foster relationships with enterprise teams — serve as the trusted technical advisor for administrators, product leaders, and AI advocates utilizing Lovable for extensive user bases.Advocate for our customers — replicate issues, perform initial triage, document clear bug reports, and prioritize resolutions that quickly address customer needs.Conduct troubleshooting across the tech stack — from SSO/SAML/SCIM to REST APIs and integrations.Establish repeatability — compile solutions, identify patterns, and document insights in internal runbooks, transforming them into customer-facing resources, guidelines, and best practices.Uphold our service level agreements — respond to urgent incidents and participate in an on-call rotation to assist customers outside standard hours.Track key metrics — report on essential Product and Support operations metrics (time to first response, time to resolution, deflection, root-cause analysis).Your Qualifications3-5+ years in a customer-facing technical role (technical support, technical account management, solution engineering).Proficiency in troubleshooting complex technical issues across various platforms and systems.Strong communication skills to effectively convey technical concepts to non-technical stakeholders.Experience with API integrations and enterprise software solutions.
Full-time|$85K/yr - $105K/yr|Hybrid|Boston; Chicago; Dallas; Detroit; New York; Washington, DC
This Senior Specialist, Partnership Matters role sits within the Corporate Affairs & Partner Support team at AlixPartners. The position is part of the Partnership Matters Office (PMO), which supports the growth and advancement of AlixPartners’ people across global offices and corporate functions. Location and Work Model This hybrid position can be based in New York, Southfield, Chicago, Dallas, Boston, or Washington, DC. Team members work in person at an AlixPartners office on Tuesday, Wednesday, and Thursday, with remote work on Monday and Friday. Role Overview The Senior Specialist manages operational processes and strategic initiatives that span the firm. The role involves cross-functional collaboration and supports programs related to equity and partnership matters. What You Will Do Oversee and improve core processes such as hiring, promotions, compensation, and performance evaluations. Identify ways to enhance processes, resolve issues, and deliver consistent results for stakeholders. Independently manage ad hoc requests, including data analysis, document review, and synthesizing information for leadership. Support global partnership-related programs, interpreting guidelines and applying judgment to unique cases. Make decisions aligned with firm policies and objectives. Anticipate needs, recognize risks, and take initiative to address or escalate issues with recommended solutions. Who Succeeds in This Role Applies strong analytical skills and independent judgment. Adapts to shifting priorities and new challenges. Works autonomously and proactively solves problems. Communicates effectively with stakeholders across offices and functions. Reporting This position reports to the Partnership Matters Partner. While New York is the preferred location, qualified candidates in Southfield, Chicago, Dallas, Boston, or Washington, DC will be considered.
