Desktop Support Specialist

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their systems run smoothly and efficiently. Your expertise will help troubleshoot and resolve hardware and software issues, while assisting users with their technic…

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this critical role, you will provide exceptional technical assistance and support for computer systems, hardware, and software. Your expertise will ensure that end-users can efficiently utilize their workstations, enabling them to perform at their best.Key responsibilities include troubleshooting and resolving technical issues, performing installations and upgrades, and ensuring optimal functionality of desktop environments. Your strong communication skills and ability to work collaboratively will be essential in delivering top-notch support to our users.

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this role, you will provide exceptional technical support to end-users, troubleshoot hardware and software issues, and ensure the smooth operation of desktop environments. Your expertise will help maintain our high standards of customer satisfaction and operational efficiency.

Procom Services is looking for a dedicated Desktop Services Engineer to join our team in Boston, MA, for an exciting contract opportunity. In this role, you will provide expert technical assistance to both internal and external customers facing hardware and software issues related to desktops, laptops, and peripherals. You will also resolve local area networking challenges to maintain seamless connectivity to the Corporate network, collaborating with our Infrastructure and Messaging teams as needed to address incidents promptly.Your responsibilities will include offering Level-2 technical support for various devices, which involves:Diagnosing and resolving hardware issues through coordination with OEM vendors.Managing the return process for warranted parts and systems.Packaging and shipping replacement parts to customers efficiently.Maintaining standard software configurations and troubleshooting any issues with software images, applications, and drivers.Potentially contributing to the development of IT and infrastructure projects.Installing, supporting, and troubleshooting approved desktop software.Executing planned maintenance, moves, additions, and changes as necessary.Providing support to employees experiencing technical difficulties with desktops, laptops, PDAs, or network services, whether in-person or remotely via VPN.Ensuring timely problem resolution or escalation to appropriate technical staff.Applying sound judgment within defined procedures to determine the best course of action.Creating and maintaining images for standard systems.Recommending hardware and software solutions, including upgrades and new acquisitions.Demonstrating excellent judgment in selecting methods and techniques for problem-solving.Functioning independently with minimal supervision.Furthermore, you may be required to be on call after hours. Effective communication with various customers and colleagues is essential, which includes:Consulting with the Service Desk regarding support inquiries.Translating technical information for both technical and non-technical personnel.Providing case status updates to management and stakeholders.

Join CGS Federal as a Desktop and Workstation Design Engineer in Boston, MA!We are looking for a talented and experienced individual to engage in architecture discussions, system reviews, design planning, and technology roadmap development for our desktop integration projects. In this role, you'll leverage your expertise to shape the future of technology in government services.At CGS, we unite driven, skilled, and innovative individuals to tackle the government's most challenging problems utilizing state-of-the-art technology. We value collaboration and are eager to find candidates who are enthusiastic about contributing to government innovation and can foresee the evolving needs of our users. Our supportive work environment fosters professional growth through diverse learning opportunities.

This Customer Support Specialist role at Klaviyo centers on helping users navigate the platform and get the most value from its features. Based in Boston, MA, the position involves working closely with customers to answer questions and resolve technical challenges as they arise. The main objective is to ensure clients have a positive experience and reach their goals using Klaviyo’s products. Key Responsibilities Guide customers through the Klaviyo platform and its capabilities Troubleshoot technical issues and deliver clear, actionable solutions Support clients as they work toward their objectives with Klaviyo’s tools Help foster strong, long-term relationships with customers Role Overview This position calls for someone who enjoys problem-solving and values clear communication. Daily work includes assisting users, answering product questions, and making sure each client feels supported throughout their experience with Klaviyo.

About NOBLE:NOBLE is dedicated to enhancing the Nation’s readiness through a worldwide team of experts, boasting over 150 contract vehicles and a diverse inventory of millions of products. We pride ourselves on offering top-tier products, innovative solutions, comprehensive services, and exceptional logistics capabilities within the Defense and Government Services sectors.Position Overview:The Sales Support Specialist is vital to the seamless execution of customer orders post-placement. This role emphasizes administrative coordination, effective customer communication, and collaborative problem-solving to ensure orders are processed accurately and in a timely manner. As the primary liaison, you will guarantee customer satisfaction while adeptly navigating various systems, contracts, and internal protocols.Key Responsibilities:Oversee and manage the complete lifecycle of sales orders from initiation to fulfillment.Act as the central point of contact for customers regarding all inquiries and updates related to their orders.Collaborate with internal departments (sales, operations, finance, customer service, contracts) to ensure prompt order execution.Monitor order status, anticipate potential risks or delays, and proactively address any issues.Process and oversee order modifications, including extensions, contract adjustments, and change requests.Verify and reconcile order details, contracts, and customer specifications to maintain accuracy.Update and manage data within Salesforce, NetSuite, and other internal tracking systems.Utilize Excel for data analysis, including the creation of pivot tables, to support reporting and troubleshooting.Investigate discrepancies and implement effective solutions with meticulous attention to detail.Contribute to continuous improvement initiatives by identifying process gaps and suggesting enhancements.Core Competencies:Analytical & Detail-Oriented: Capable of interpreting complex data to ensure precision.Critical Thinking: Proactively identifies challenges and formulates effective solutions.Problem Solving: Proficient in resolving order-related issues in a dynamic environment.Organization & Time Management: Skilled in managing concurrent orders and priorities efficiently.Communication: Demonstrates professionalism in interactions with customers and colleagues alike.Adaptability & Learning Agility: Eager to learn new systems, processes, and industry-specific requirements.

Oversee the installation, repair, and preventive maintenance of Brainlab products, ensuring optimal functionality and user satisfaction.Utilize engineering expertise and independent troubleshooting skills to identify and resolve product issues effectively.Analyze user experiences and system usage to identify service-related trends for product enhancement.Serve as a primary escalation point for technical issues on-site within the region.Pursue continuous development of technical skills to enhance customer support KPIs, including equipment uptime, issue resolution, and customer satisfaction.Collaborate with the Product Support team to prepare and share valuable content during team meetings, including technical knowledge, best practices, and unique case studies.Maintain clear communication with customers, providing timely updates throughout installations, upgrades, and service events.Work alongside the Regional Support Manager to plan, coordinate, and execute assigned service tasks efficiently.Exhibit a professional demeanor in all interactions, fostering positive relationships with both internal and external stakeholders.Educate end users and staff on the proper utilization of Brainlab equipment.Guide customers through the services available from Brainlab during warranty and service contract periods.Stay informed about developments in Brainlab products and competitive medical technologies.Complete required company and product training to maintain necessary certifications.Ensure timely completion of service documentation to meet regulatory compliance standards.Review and update Salesforce documentation for the assigned region.Manage and execute special projects as directed by management, including product launches in the region.Willingness to travel 75% or more is required.Salary range between $65,000 and $85,000.This job description does not alter your at-will employment status. Additional duties may be assigned at the discretion of Brainlab.

Join our dynamic team as a Legal Support Specialist, where you will play a crucial role in supporting a large Federal agency in Boston, MA.We are looking for an enthusiastic and detail-oriented individual to assist with various administrative and legal tasks that contribute to the effectiveness of our Legal Services department.At CGS, we are committed to bringing together motivated, skilled, and innovative professionals to tackle the government's most pressing challenges using state-of-the-art technology. We value collaboration and proactive thinking and provide a supportive environment that encourages professional development through numerous training opportunities.Key Responsibilities:- Provide comprehensive clerical assistance to the USAO by supporting Assistant U.S. Attorneys, paralegals, legal assistants, and other personnel.- Execute litigation support projects according to case team specifications, industry standards, and set deadlines.- Oversee the inventory and maintenance of litigation support equipment, ensuring everything is in optimal working condition.- Maintain accurate records of incoming electronic case materials, following office tracking protocols.- Organize and prepare hard copy documents for scanning, ensuring proper equipment use, resolution, and format.- Review closed files to ensure compliance with proper procedures and complete the closing process.

We are seeking a detail-oriented Administrative Specialist to join our dynamic team at Prosidian Consulting. In this critical role, you will provide comprehensive administrative and professional support services, ensuring the smooth operation of our office and enabling our team to deliver exceptional results for our clients.Your responsibilities will include managing schedules, coordinating meetings, and assisting with project management tasks. You will be the backbone of our administrative functions, playing a key role in facilitating communication and collaboration across various departments.

Join Shift Technology, the leading AI platform revolutionizing the insurance sector. Our innovative technology fuses generative, agentic, and predictive AI to enhance underwriting, claims, fraud detection, and risk management. Our solutions drive operational efficiency and deliver exceptional customer experiences, making a measurable impact for the world's foremost insurers.At Shift, we foster a culture of innovation and trust, united by a mission to reshape the insurance industry through our cutting-edge SaaS platform. With a diverse team representing over 50 countries, we are collaboratively creating the future of insurance. As a key member of the Shift Technology Infrastructure team, you will:Efficiently resolve support tickets and project requests.Adhere to established processes and protocols.Oversee desktop computer management, ensuring compliance with security policies.Administer the badge access system for office security.Manage computer inventory and monitor system performance.Ensure the proper functioning of office printers.Facilitate new user onboarding and offboarding processes.Coordinate laptop distribution for remote employees.Oversee the internal Windows App (Intune) Store.Foster positive relationships with colleagues.Utilize deployment tools to roll out new applications.Adapt to new responsibilities as needed.Promote cross-team collaboration and effective communication to identify risks and minimize operational impacts.Encourage autonomy in daily tasks and reduce oversight on complex projects.

Join our team as a Dynamic PC Support Specialist at Worldwide Tech Services, where you will play an integral role in enhancing our service delivery. Your expertise in troubleshooting and supporting PC environments will be essential in delivering top-notch assistance to our clients. This part-time position offers flexibility and an opportunity to work with a leading technology firm.

Flywire seeks a Software Support Specialist I based in Boston. This position centers on assisting clients with Flywire’s software, ensuring they can use its features effectively. Role overview The Software Support Specialist I works directly with customers, responding to questions and providing guidance on the company’s products. When technical issues arise, the specialist troubleshoots and resolves problems to support a smooth client experience. Key responsibilities Assist clients in using Flywire software efficiently Address customer questions and concerns Troubleshoot technical issues and resolve problems Location This role is based in Boston.

This Senior Specialist, Partnership Matters role sits within the Corporate Affairs & Partner Support team at AlixPartners. The position is part of the Partnership Matters Office (PMO), which supports the growth and advancement of AlixPartners’ people across global offices and corporate functions. Location and Work Model This hybrid position can be based in New York, Southfield, Chicago, Dallas, Boston, or Washington, DC. Team members work in person at an AlixPartners office on Tuesday, Wednesday, and Thursday, with remote work on Monday and Friday. Role Overview The Senior Specialist manages operational processes and strategic initiatives that span the firm. The role involves cross-functional collaboration and supports programs related to equity and partnership matters. What You Will Do Oversee and improve core processes such as hiring, promotions, compensation, and performance evaluations. Identify ways to enhance processes, resolve issues, and deliver consistent results for stakeholders. Independently manage ad hoc requests, including data analysis, document review, and synthesizing information for leadership. Support global partnership-related programs, interpreting guidelines and applying judgment to unique cases. Make decisions aligned with firm policies and objectives. Anticipate needs, recognize risks, and take initiative to address or escalate issues with recommended solutions. Who Succeeds in This Role Applies strong analytical skills and independent judgment. Adapts to shifting priorities and new challenges. Works autonomously and proactively solves problems. Communicates effectively with stakeholders across offices and functions. Reporting This position reports to the Partnership Matters Partner. While New York is the preferred location, qualified candidates in Southfield, Chicago, Dallas, Boston, or Washington, DC will be considered.

Alphabet Insight Inc. seeks a full-time Customer Support Specialist based in Boston. This role centers on assisting clients, addressing their questions, and supporting them as they use the company's services. The aim is to ensure that every customer interaction is handled efficiently and leaves a positive impression. Key responsibilities Reply to customer inquiries, providing clear and accurate information Troubleshoot and resolve issues that clients encounter Support a positive experience for each customer throughout their engagement with Alphabet Insight Inc. Location This position is based in Boston and is offered on a full-time basis.

Join Our Team as a Customer Support SpecialistAt Eyebot, we are driven by a commitment to redefine vision care. As an innovative technology company headquartered in the vibrant neighborhoods of Boston, we aim to make vision care universally accessible. Our cutting-edge vision test kiosks, supported by esteemed investors and the National Science Foundation, are at the forefront of transforming how vision care is provided.If you are enthusiastic about tackling significant challenges and contributing to the future of vision care, we invite you to apply.Your RoleAs a Customer Support Specialist, you will serve as a reliable and empathetic resource for Eyebot users, our retail partners, and our clinical team. Ideal candidates will have substantial hands-on experience in customer support, demonstrating the ability to engage with diverse audiences with understanding, clarity, and sound judgment.This role entails balancing the needs of end customers, retail teams, and clinical staff. Your adept communication skills, composure under pressure, and focus on enhancing the customer experience will be vital to your success.This hybrid role requires shifts from 12 PM to 10 PM, seven days a week, including weekends. Team members work five shifts weekly, totaling 37-40 hours, with schedules shared at least 30 days in advance. We value collaboration in scheduling, ensuring you have a say in your work hours. During onboarding, expect to be onsite 3-4 days per week, transitioning to one day per week once trained, with no onsite obligation on weekends. Team members also share a rotating on-call schedule for urgent support needs, communicated at least 30 days in advance.Our office is located in Boston’s North End.Key Responsibilities:Assist Eyebot users, retail partners, and clinical staff with inquiries regarding kiosk usage, workflows, results, and overall customer experience, delivering clear, empathetic support to ensure smooth interactions.Utilize Zendesk (email, phone, chat) to manage support tickets accurately, logging details, categorizing appropriately, and following through to resolution.Collaborate effectively while knowing when to escalate issues to the appropriate teams, ensuring cohesive and customer-focused communication.Identify trends, recurring inquiries, and opportunities for improvement to enhance the overall customer experience.

At BioAgilytix, we are dedicated to pioneering scientific advancements and the profound impact they have on healthcare. Our team consists of highly skilled scientists and professionals who provide customized services that drive breakthroughs in medicine through top-tier bioanalytical services. Our unwavering commitment to our clients is reflected in our solution-oriented and deadline-driven approach. As we continue to expand, we foster a dynamic culture that is fast-paced, enjoyable, and consistently engaging. Working with a diverse range of clients and drug modalities enables rapid career development, allowing you to tackle various challenges while playing a critical role in delivering life-saving therapeutics to those in need.As the principal on-site IT support resource, the Lab Systems Support Specialist III is pivotal in ensuring the smooth operation of a small laboratory facility. This role requires hands-on technical expertise and collaboration with laboratory personnel to maintain optimal system performance. Additionally, this position will support broader IT requirements across other company locations when capacity allows.

Join our team at Artech Information Systems LLC as a Deskside Support Technician in Boston! In this dynamic role, you will be the first point of contact for IT support, assisting users with hardware and software issues, and ensuring a smooth technological experience.

Join our dynamic team as a Procurement Specialist where you will play a crucial role in managing and optimizing procurement processes within the Professional and Administrative Support Services sector. Your expertise will directly contribute to the efficiency and effectiveness of our operations, ensuring we meet our clients' needs with the highest standards.

As a Courtroom Presentation Specialist at CGS Federal, you will play a vital role in delivering exceptional litigation support services to our clients. Our ideal candidate is proficient in courtroom presentation software, specifically Trail Director and Sanction. Collaborating closely with trial teams and expert witnesses, you will devise effective strategies for trials and hearings utilizing advanced courtroom presentation technologies. We seek a committed individual eager to thrive within a dynamic team and excel in high-pressure environments.CGS Federal is dedicated to assembling motivated, skilled, and innovative professionals to tackle the government's most pressing challenges through state-of-the-art technology. We are in search of individuals who are passionate about contributing to government innovation, value teamwork, and can anticipate the needs of others. At CGS, we foster a supportive atmosphere that encourages professional development through a range of learning opportunities.Key Responsibilities:- Develop clear graphic images and exhibits using standard software tools.- Provide guidance to attorneys on the impact of specific exhibits or exhibit sequences.- Ensure the seamless operation of presentation systems in the courtroom.- Synchronize multimedia clips with written transcripts.- Facilitate remote or virtual trials by coordinating internal efforts.