IT Lab Systems Support Specialist III

At BioAgilytix, we are dedicated to pioneering scientific advancements and the profound impact they have on healthcare. Our team consists of highly skilled scientists and professionals who provide customized services that drive breakthroughs in medicine through top-tier bioanalytical services. Our unwavering commitment to our clients is reflected in our solu…

As the Automated Litigation Support Lab Manager at CGS Federal, you will play a pivotal role in shaping the future of litigation support technology. In this full-time, experienced position, you will utilize your extensive industry knowledge and diverse technical expertise across various operating systems and coding languages to lead the delivery of lab data processing services. Your primary responsibility will be ensuring that all incoming productions adhere to the applicable ESI specifications, while providing detailed feedback on any deficiencies to the case attorney.At CGS Federal, we are committed to bringing together motivated, highly skilled, and innovative individuals to tackle the government’s most pressing challenges with state-of-the-art technology. We are looking for candidates who are enthusiastic about contributing to government innovation, value collaboration, and can proactively anticipate the needs of others. Our supportive environment fosters professional growth through numerous learning opportunities.Key Responsibilities:- Lead the management of lab data processing services, ensuring timely and accurate task completion.- Analyze, develop, and implement processing strategies for electronic files and related services, in line with ESI specifications.- Collaborate with attorneys and support staff to advise on best practices for compliance with ESI specifications, participating in teleconferences with co-counsel, client agencies, and opposing counsel as needed.- Keep clients updated on lab activities, including deadlines, technical challenges, and resource availability.- Provide webhosting support for unsupported cases managed by the lab.- Oversee a team of eDiscovery professionals at a client-site eDiscovery laboratory, managing scheduling, requirements assessments, work assignments, and ensuring deadlines are met while maintaining quality control of deliverables.- Guide client attorneys, paralegals, and case managers through all phases of the Electronic Discovery Reference Model (EDRM), including Data Collection, Processing, Hosting, Review, Analytics, and Production.

As a Senior Automated Litigation Support Lab Manager at CGS Federal, you will play a pivotal role in managing the delivery of data processing services in our eDiscovery department. Drawing on your extensive industry expertise and familiarity with various operating systems and coding languages, you will oversee the processing of incoming productions to ensure compliance with Electronic Stored Information (ESI) specifications. You will proactively communicate any deficiencies to case attorneys, ensuring transparency and maintaining high standards of service.CGS Federal is committed to bringing together motivated, skilled, and innovative individuals to tackle the government's most pressing challenges using advanced technology. We pride ourselves on fostering a collaborative environment that supports professional development and encourages our employees to contribute to transformative government initiatives.Key Responsibilities:Lead the management of lab data processing services to ensure timely and accurate task completion.Analyze, develop, and implement effective processing approaches for electronic files in accordance with ESI specifications.Consult with attorneys and support staff to establish best practices for ESI compliance and participate in teleconferences as required.Maintain clear communication with clients regarding lab activities, including deadlines, technical challenges, and resource availability.Manage web hosting support for unsupported cases overseen by the lab.Supervise a team of eDiscovery professionals, including scheduling, task assignment, and quality control of deliverables.Advise on all phases of the Electronic Discovery Reference Model (EDRM), including Data Collection, Processing, Hosting, Review, Analytics, and Production.

Join our team as a Validation Specialist III in Boston, where you will play a crucial role in ensuring the accuracy and reliability of our data validation processes. This entry-level position offers a unique opportunity to develop your skills in a dynamic and collaborative environment.

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their systems run smoothly and efficiently. Your expertise will help troubleshoot and resolve hardware and software issues, while assisting users with their technical needs.

We appreciate your interest in joining Ariadne Labs, a leader in health system innovation. By completing the application below, you help us gain insights into your professional interests and expertise. We will keep your information on file to potentially align your skills with future job openings within our organization. Your aspirations matter to us, and we look forward to the possibility of collaborating with you.

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this role, you will provide exceptional technical support to end-users, troubleshoot hardware and software issues, and ensure the smooth operation of desktop environments. Your expertise will help maintain our high standards of customer satisfaction and operational efficiency.

Join StemXpert1 as a Trading System Support Analyst. In this role, you will be a crucial part of our trading operations team, ensuring the smooth functionality of our trading systems. Your expertise will help us maintain high standards of operational excellence and client satisfaction. As a Trading System Support Analyst, you will diagnose issues, provide technical support, and collaborate with cross-functional teams to implement solutions. This position requires strong analytical skills and the ability to work under pressure.

About Merlin Labs:Merlin Labs is an innovative, venture-backed aerospace startup dedicated to revolutionizing the aviation industry through the development of autonomous flight technology. Our mission is to create a non-human pilot system that facilitates both reduced crew and uncrewed flight operations. Supported by some of the foremost investors in the field, we are rapidly scaling our operations to harness the power of autonomy and address the most pressing challenges in aviation today.Your Role:As a Senior Systems Engineer, you will play a pivotal role in the development and testing of civil-certified and DOD safety-critical avionics systems. We are looking for a seasoned professional with a strong background in requirements development, system design, and testing. You should have a passion for innovation and a proven ability to navigate the complexities of product development within an experimental R&D flight test environment. Your experience in ensuring safety while advancing project timelines will be essential. Additionally, you will collaborate effectively with various engineering domains, customers, suppliers, and partners.

About Merlin Labs: Merlin Labs is an innovative aerospace startup revolutionizing the aviation industry by developing cutting-edge non-human pilot technology. Supported by top-tier investors, we are committed to scaling our solutions to address significant challenges in aviation through increased autonomy and efficiency.About You: You are a dynamic and enthusiastic software engineer, deeply passionate about aviation, robotics, and autonomous systems. You excel in a variety of technical areas, ranging from perception and understanding to decision-making and human-machine collaboration. Your commitment to producing high-quality, maintainable code, coupled with your ability to work collaboratively with fellow engineers, positions you as an ideal candidate. You thrive on tackling new challenges and are eager to see your code implemented in real-world applications.

Join Artech Information Systems LLC as a Validation Specialist III in the vibrant city of Boston. This contract role offers an exciting opportunity to contribute to critical validation processes within our dynamic team. We value innovative thinkers who can enhance our operational efficiency and ensure compliance with industry standards.

Overview: We are on the lookout for a skilled GTM Systems and Automation Specialist to streamline our go-to-market (GTM) processes and develop internal tools that empower our Sales and Customer Success teams.Why Join Lovable?At Lovable, we empower individuals and teams to create software using any programming language. Our platform is utilized by millions, ranging from solo entrepreneurs to Fortune 100 companies, to swiftly turn innovative ideas into tangible products. We are leading a transformative change in software development, providing you with a unique chance to impact the digital landscape. With over 2 million users across more than 200 countries, Lovable is just beginning its journey.As a compact, high-caliber team, we are dedicated to building a company that will define a generation. We value complete ownership, rapid execution, and collaborative teamwork. We seek individuals who are deeply passionate, quick to deliver, and eager to make a significant impact.What We SeekWe are in search of a GTM Systems and Automation Specialist who can transform business operations into scalable, robust GTM systems. Your background may include Business Systems Analytics, GTM Operations, or Automation Engineering—what's crucial is your proficiency in creating AI-driven workflows, automations, and intuitive internal tools.The ideal candidate will possess:Significant experience in building automations using tools such as n8n, Zapier, Make, Workato, Clay, and HubSpot.Extensive CRM expertise, including knowledge of object architecture, deal management, reporting, workflows, and integrations.Experience in facilitating GTM processes for Marketing, Sales, and/or Customer Support.A knack for designing clear system logic and creating tools that enhance team efficiency.Experience developing chatbots/AI agents, scripting, and using builder tools like Lovable.Your ResponsibilitiesCollaborate with Sales and Customer Success teams to translate their business requirements into effective technical solutions.Design and implement GTM workflows and automations in n8n, Clay, and HubSpot, including lead scoring, routing, and qualification processes.Develop and maintain AI chatbots and agents for various tasks such as research, data enrichment, and meeting preparation.Configure HubSpot and other GTM systems to facilitate Sales and Customer Success operations (deal management, handoff processes, alerts).Integrate GTM tools into a unified system and enhance that system as the company scales.

About You: As a highly skilled Systems Engineer, you bring extensive experience in systems integration, requirements management, system design, and testing, particularly within civil-certified or Department of Defense (DOD) safety-critical avionics systems. Your enthusiasm for innovative product development is matched by a proven ability to effectively navigate the complexities of new product development cycles. You have hands-on experience in experimental R&D flight testing with general aviation aircraft, consistently prioritizing safety while driving rapid progress. Your expertise encompasses collaboration with diverse engineering domains, as well as interactions with customers, suppliers, and partners.

This Customer Support Specialist role at Klaviyo centers on helping users navigate the platform and get the most value from its features. Based in Boston, MA, the position involves working closely with customers to answer questions and resolve technical challenges as they arise. The main objective is to ensure clients have a positive experience and reach their goals using Klaviyo’s products. Key Responsibilities Guide customers through the Klaviyo platform and its capabilities Troubleshoot technical issues and deliver clear, actionable solutions Support clients as they work toward their objectives with Klaviyo’s tools Help foster strong, long-term relationships with customers Role Overview This position calls for someone who enjoys problem-solving and values clear communication. Daily work includes assisting users, answering product questions, and making sure each client feels supported throughout their experience with Klaviyo.

About Merlin: Merlin Labs is an innovative aerospace startup with venture backing, dedicated to developing autonomous flying technology. We are creating a non-human pilot system that facilitates both crew-reduced and uncrewed flights. Supported by some of the most prominent investors in the field, we are accelerating our growth alongside our clientele to implement autonomy today, addressing significant challenges in aviation.About You: Are you passionate about aviation safety and certification? Are you an accomplished system safety engineer seeking a unique opportunity not found in traditional aerospace environments? If you envision making a substantial contribution to the future of safe aviation systems in a startup with a certification-driven ethos, then the System Safety Engineer position at Merlin could be your next career move.

Join our team at Artech Information Systems LLC as a Deskside Support Technician in Boston! In this dynamic role, you will be the first point of contact for IT support, assisting users with hardware and software issues, and ensuring a smooth technological experience.

Position Title: Junior Systems EngineerReporting To: Client Technology ManagerWork Arrangement: Hybrid, Boston, MAEmployment Type: Full-Time, Hourly, Non-ExemptAt Atlas Technica, we are dedicated to providing comprehensive IT management, user support, and cybersecurity solutions tailored for hedge funds and investment firms. Established in 2016, we have consistently expanded our reach and capabilities through an unwavering commitment to exceptional service.We cherish values such as ownership, execution, growth, intelligence, and a spirit of teamwork. We seek individuals who resonate with our Core Values and are eager to contribute positively to our customer-focused environment. Atlas Technica offers competitive salaries, extensive benefits, and enticing perks for our global team members. We prioritize a professional yet congenial workplace that encourages career development and personal growth. Join us at Atlas Technica!Currently, we are on the lookout for a Junior Systems Engineer to join our rapidly expanding team. This pivotal technical role presents significant opportunities for career advancement for the right candidate. You will collaborate closely with Systems Engineers and Senior Systems Engineers in an environment that fosters swift technical development. This position is primarily based onsite, directly supporting our high-profile clients and their infrastructure as a trusted extension of the Atlas Support Team.Key Responsibilities:Deliver IT support services to users on-site.Utilize a ticketing system to effectively manage support inquiries.Maintain comprehensive documentation in accordance with organizational policies.Adhere to stringent change control procedures.Qualifications:A minimum of 1 year of IT experience, including Desktop Support, Systems Engineering, or Systems Administration.Proficient in End User Support/Desktop Support: including Microsoft Windows, Microsoft Office, and mobile device troubleshooting.Excellent verbal and written communication skills, with a strong sense of responsibility and follow-through.Experience with the Microsoft 365 suite (Exchange Online, SharePoint Online, Intune, Azure AD).Basic understanding of Microsoft Windows Server Platforms, including Active Directory and Group Policy.Familiarity with networking concepts.Willingness to travel periodically to client office locations within the metropolitan area.Ability to meet all physical demands associated with the role.

About NOBLE:NOBLE is dedicated to enhancing the Nation’s readiness through a worldwide team of experts, boasting over 150 contract vehicles and a diverse inventory of millions of products. We pride ourselves on offering top-tier products, innovative solutions, comprehensive services, and exceptional logistics capabilities within the Defense and Government Services sectors.Position Overview:The Sales Support Specialist is vital to the seamless execution of customer orders post-placement. This role emphasizes administrative coordination, effective customer communication, and collaborative problem-solving to ensure orders are processed accurately and in a timely manner. As the primary liaison, you will guarantee customer satisfaction while adeptly navigating various systems, contracts, and internal protocols.Key Responsibilities:Oversee and manage the complete lifecycle of sales orders from initiation to fulfillment.Act as the central point of contact for customers regarding all inquiries and updates related to their orders.Collaborate with internal departments (sales, operations, finance, customer service, contracts) to ensure prompt order execution.Monitor order status, anticipate potential risks or delays, and proactively address any issues.Process and oversee order modifications, including extensions, contract adjustments, and change requests.Verify and reconcile order details, contracts, and customer specifications to maintain accuracy.Update and manage data within Salesforce, NetSuite, and other internal tracking systems.Utilize Excel for data analysis, including the creation of pivot tables, to support reporting and troubleshooting.Investigate discrepancies and implement effective solutions with meticulous attention to detail.Contribute to continuous improvement initiatives by identifying process gaps and suggesting enhancements.Core Competencies:Analytical & Detail-Oriented: Capable of interpreting complex data to ensure precision.Critical Thinking: Proactively identifies challenges and formulates effective solutions.Problem Solving: Proficient in resolving order-related issues in a dynamic environment.Organization & Time Management: Skilled in managing concurrent orders and priorities efficiently.Communication: Demonstrates professionalism in interactions with customers and colleagues alike.Adaptability & Learning Agility: Eager to learn new systems, processes, and industry-specific requirements.

Oversee the installation, repair, and preventive maintenance of Brainlab products, ensuring optimal functionality and user satisfaction.Utilize engineering expertise and independent troubleshooting skills to identify and resolve product issues effectively.Analyze user experiences and system usage to identify service-related trends for product enhancement.Serve as a primary escalation point for technical issues on-site within the region.Pursue continuous development of technical skills to enhance customer support KPIs, including equipment uptime, issue resolution, and customer satisfaction.Collaborate with the Product Support team to prepare and share valuable content during team meetings, including technical knowledge, best practices, and unique case studies.Maintain clear communication with customers, providing timely updates throughout installations, upgrades, and service events.Work alongside the Regional Support Manager to plan, coordinate, and execute assigned service tasks efficiently.Exhibit a professional demeanor in all interactions, fostering positive relationships with both internal and external stakeholders.Educate end users and staff on the proper utilization of Brainlab equipment.Guide customers through the services available from Brainlab during warranty and service contract periods.Stay informed about developments in Brainlab products and competitive medical technologies.Complete required company and product training to maintain necessary certifications.Ensure timely completion of service documentation to meet regulatory compliance standards.Review and update Salesforce documentation for the assigned region.Manage and execute special projects as directed by management, including product launches in the region.Willingness to travel 75% or more is required.Salary range between $65,000 and $85,000.This job description does not alter your at-will employment status. Additional duties may be assigned at the discretion of Brainlab.

Join our dynamic team as a Legal Support Specialist, where you will play a crucial role in supporting a large Federal agency in Boston, MA.We are looking for an enthusiastic and detail-oriented individual to assist with various administrative and legal tasks that contribute to the effectiveness of our Legal Services department.At CGS, we are committed to bringing together motivated, skilled, and innovative professionals to tackle the government's most pressing challenges using state-of-the-art technology. We value collaboration and proactive thinking and provide a supportive environment that encourages professional development through numerous training opportunities.Key Responsibilities:- Provide comprehensive clerical assistance to the USAO by supporting Assistant U.S. Attorneys, paralegals, legal assistants, and other personnel.- Execute litigation support projects according to case team specifications, industry standards, and set deadlines.- Oversee the inventory and maintenance of litigation support equipment, ensuring everything is in optimal working condition.- Maintain accurate records of incoming electronic case materials, following office tracking protocols.- Organize and prepare hard copy documents for scanning, ensuring proper equipment use, resolution, and format.- Review closed files to ensure compliance with proper procedures and complete the closing process.