Membership Services Enablement Specialist

Role overview The Membership Services Enablement Specialist at Whoop is based in Boston, MA. This position centers on enhancing the experience for Whoop members by supporting and refining service processes. Collaboration across several teams is a key part of the role, all with the aim of making support systems more effective and responsive. What you will do …

WHOOP’s Membership Services team supports members with tools and insights to help them reach their goals. Every interaction aims to move members forward and prepare them for success. As WHOOP grows, the team adapts to meet evolving needs and deliver meaningful experiences. Role Overview The Program Specialist, Membership Services, leads the rollout of new initiatives that help internal teams deliver strong support for members. This position reports to the Program Team Manager and works closely with teams in Marketing, Product, Finance, and other departments. The goal: keep members’ needs at the center of every decision. What You Will Do Coordinate and implement programs that improve member support and satisfaction Collaborate with cross-functional partners to design and refine support initiatives Analyze data to guide decisions and inform the team’s strategic direction Manage systems and processes that create efficient, high-quality experiences for members Help shape the next generation of support programs as WHOOP’s membership grows Location This role is based in Boston, MA.

At WHOOP, we are dedicated to enhancing human performance and extending healthspan through innovative technology. We empower our members to achieve their best by providing deeper insights into their bodies and daily routines. We are currently seeking a Senior Business Systems Analyst to join our dynamic Business Systems team. In this pivotal role, you will support the operations and scaling of our Membership Services function, ensuring that our systems are robust and user-focused. The ideal candidate will possess a strong technical background paired with exceptional analytical skills, allowing you to understand user needs and make informed prioritization and implementation decisions. As a key contributor, you will help evolve the technology and processes utilized daily by our Membership Services team. Your technical expertise will drive improvements in member experience and operational efficiency across a suite of leading third-party tools, bespoke software, and AI capabilities. If you are a proactive problem-solver with a passion for enhancing high-volume support operations, we want to hear from you.

ABOUT DIVA DANCE: DivaDance is the premier destination for pop-music-inspired, choreography-based dance classes, programs, and events, with franchises spread across the United States and Mexico. By joining our dynamic team, you will have the chance to transform lives, empower individuals, and engage in a fulfilling career that promotes confidence and community through our inclusive classes that cater to all skill levels. We offer flexible scheduling, opportunities for professional growth, leadership development, and even pathways to franchise ownership, all while being part of a vibrant, values-driven organization. YOUR ROLE: We are seeking an enthusiastic and persuasive individual ready to make a difference through the sale of our fun and inclusive dance class memberships! You will connect with clients during our classes to understand their experiences, identify their goals, and demonstrate how DivaDance can help them achieve those goals. This includes onboarding new members and ensuring they maximize their membership benefits, as well as engaging with our social media during classes while observing the class experience. The ideal candidate thrives on building meaningful relationships and is driven by values, excellence, and a desire to positively impact lives. Strong communication skills are essential, and while we provide comprehensive onboarding, prior customer service and/or sales experience is preferred. HOURS, COMPENSATION, AND LOCATION: We are looking for someone to lead 1-2 classes per week, primarily during evenings and possibly on weekends. DivaDance operates our classes in existing facilities, so you will need reliable transportation to our studio in Boston. All applicants must be eligible to work in the United States. Compensation includes $15 per class, an additional $10 for each membership sold, and access to free dance classes! Having a tablet or iPad for this position is preferred.

Director of Revenue EnablementLocation: Boston, Chicago, New York (US), or London (UK) - HybridAbout the Role:As the Director of Revenue Enablement at Showpad, you will spearhead the development and implementation of our global enablement strategy. You will act as a catalyst for transforming Go-To-Market (GTM) behaviors and enhancing field performance. This pivotal role focuses on expediting the onboarding of new hires and fostering the ongoing growth of experienced representatives through comprehensive programs, processes, and technology.The Revenue Enablement team is our activation layer; you will ensure that change management is effectively integrated in the field while preserving the integrity of our GTM methodologies (Showpad Value Selling and Value Realization). You will also identify and address performance gaps to mitigate 'drift' in sales execution.This position is highly visible, acting as a 'Customer Zero' and 'Core Buyer Persona' leadership role. Given that enablement is central to Showpad’s business, you will leverage our platform to enhance outcomes, contributing to our 'Showpad on Showpad' vision while assisting GTM teams in customer-facing roles. The results produced by the field Enablement team will serve as compelling evidence of our capabilities to our customers. You will serve as a brand advocate and thought leader, demonstrating strategies to improve critical KPIs such as Ramp Effectiveness, Sales Productivity, Win Rates, and Quota Attainment.Join us if you are passionate about influencing the future of AI-powered Revenue Effectiveness!

At Morgan & Morgan, we are dedicated to making a difference. For countless Americans, we serve as their last line of defense against insurance companies, major corporations, and defective products. Our team, which includes attorneys in all 50 states, client support staff, creative marketing professionals, and operations teams, all play vital roles in championing consumer rights. United by a singular mission, our over 6,000 employees strive 'For the People.'SummaryWe are excited to announce that our Operations Team is expanding! We seek an Enablement Manager to support all case operations within our legal teams. The ideal candidate will collaborate with leadership to provide training, management, and enhance productivity for our case staff across various regions, directly contributing to the optimization of business operations.Responsibilities• Oversee and nurture litigation staff across multiple markets, aligning their performance with team objectives and broader business goals.• Monitor compliance among case staff while fostering a positive work environment.• Implement operational goals for case staff and assess performance in real-time using KPIs and dashboards.• Address and resolve challenges faced by case staff by coordinating support from other departments (e.g., Learning & Development, IT, HR).• Conduct audits of case files to ensure efficiency and timely metric achievement by employees.• Develop and execute additional auditing processes for performance evaluations.• Analyze metrics to proactively identify areas for case staff improvement.• Facilitate training sessions for case staff in collaboration with the internal Learning and Development Team.• Guide case staff in proactive negotiation of claims towards settlements.• Contribute to team strategic initiatives and assist in establishing shared standards and processes.• Communicate the firm’s goals and vision to staff effectively.• Onboard new hires and facilitate shadowing with existing litigation staff.• Cultivate relationships with case staff and attorneys across all regions.

Company OverviewEstablished in 1977, GMO LLC stands as a distinguished global investment management firm, dedicated to providing exceptional long-term investment performance and strategic advice to a diverse clientele. Our suite of investment strategies and solutions spans multiple asset classes, including equity, fixed income, and alternative investments, allowing us to deliver maximum value to our investors. Currently managing approximately $78 billion, we cater to an elite client base composed of some of the world's most sophisticated institutions, financial intermediaries, and private clients. Our reputation is built on a foundation of valuation-based investing, a propensity for bold market positions when warranted, and a commitment to transparent, academically rigorous thought leadership. Jeremy Grantham, our Co-Founder and Long-Term Investment Strategist, is widely recognized for his expertise in identifying speculative investment bubbles and advocating for climate-conscious investing. As a privately owned firm with over 430 employees globally, we are headquartered in Boston with additional offices across Europe, Asia, and Australia. Our company culture thrives on a strong commitment to client service, intellectual curiosity, and open dialogue. We celebrate our diverse backgrounds and perspectives, knowing that inclusive environments foster higher engagement and improved client outcomes.To apply, please follow the instructions outlined in this job posting. The application window for this position is expected to remain open until the role is filled or as otherwise determined by GMO.

Join Contentful as a Senior Technical Enablement Architect where you will play a pivotal role in empowering teams to harness the full potential of our platform. You will work closely with cross-functional teams to design and implement strategies that drive technical enablement and support customer success. This is an opportunity for you to leverage your expertise in technology and architecture to enhance our clients' experiences.

At Hi Marley, we are dedicated to revolutionizing communication in the property and casualty (P&C) insurance industry. We understand that insurance plays a crucial role during life's toughest challenges. Our mission is to enhance these critical moments for carriers and their customers by delivering AI-driven software solutions that ensure seamless and empathetic conversations throughout the claims process. If you share our belief that operational excellence and automation can be harmonized with a personal touch, we would be thrilled to connect with you.As the Customer Enablement & Learning Manager, you will lead and refine the initiatives that empower both our customers and internal teams to confidently adopt our innovative products. This role is pivotal, situated at the crossroads of strategy and execution. You will be responsible for establishing a clear direction, developing scalable programs, and ensuring that every product launch, workflow change, and innovative idea is implemented effectively to create significant impact. This position offers the chance to not only maintain existing operations but also to innovate continuously.The ideal candidate for this role is a proactive SaaS learning leader who excels in a dynamic environment. You should enjoy collaborating with various teams and have a knack for designing effective systems while being hands-on in their implementation. Your perspective on enablement should extend beyond mere content creation; it is a strategic driver for growth. We are looking for someone with real ownership who is ready to grow into a broader strategic leadership role within the next 2 to 3 years.If you are passionate about building impactful programs and eager to influence the future of learning and enablement in a fast-growing company, we would love to hear from you. Our culture is built on teamwork and shared enthusiasm, making this role an exciting opportunity to join us in our Boston office.

Mark43 is authorized to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.At Mark43, we strive to empower communities and their governments through innovative technology that enhances safety and improves the quality of life. Our software is robust, scalable, and elegantly designed to set a new benchmark for the tools relied upon by first responders. We celebrate diversity and are committed to fostering a team that reflects a wide range of perspectives and experiences.As the Enterprise AI Enablement Lead, you will play a pivotal role in shaping how Mark43 integrates and maximizes the value of AI within the organization. This is not a compliance or research position; rather, it is a hands-on role where you will identify opportunities for meaningful AI implementation, prototype innovative solutions, and spearhead their adoption across various teams. Your work will ensure that those developing tools for first responders can perform at their highest potential.Initially, you will operate independently, collaborating closely with cross-functional teams across Engineering, Product, Finance, and People Ops, and you will expand this function as the demand increases.

Join our dynamic Express Small Package team in the heart of Downtown Boston as a Field Operations Specialist. At Mercury Business Services, we pride ourselves on delivering exceptional logistics solutions tailored to meet the unique needs of our clients.With over 40 years of experience, our company specializes in the timely and temperature-sensitive shipping requirements of the healthcare, life sciences, technology, and professional services sectors. We are committed to our core values of Customer First, Extreme Ownership, Relentless Improvement, Band-aids and Stitches, and Humility.As a member of our team, you will enjoy a collaborative environment where personal attention to our clients is paramount, moving away from the traditional impersonal call center experience.This position requires a commitment to a 10:30 AM to 6:30 PM shift, assisting in various activities within our Squads and Express Packages team.

Join Klaviyo as a Principal Enablement Partner for Business Development Representatives, where you will play a pivotal role in enhancing our sales enablement strategies. You will collaborate with cross-functional teams to equip our BDRs with the tools, resources, and training they need to succeed in a competitive market. This is a unique opportunity to influence the growth of our business and the professional development of our sales team.

Become a Force for Good at Axon.At Axon, we are dedicated to our mission of Protecting Life. We are innovators, addressing society's most pressing safety and justice challenges through our advanced ecosystem of devices and cloud-based software. Our collaborative culture emphasizes open communication and respect, valuing diverse perspectives from our customers, communities, and colleagues.Life at Axon is dynamic, demanding, and impactful. Here, you will own your projects and instigate meaningful change, continually evolving while working towards a mission that matters in an environment where you can truly make a difference. Your ImpactAxon is in search of a driven and experienced Program Manager in Adoption & Enablement to spearhead internal enablement and customer adoption throughout the Fusus lifecycle. This role focuses on delivering training, developing curriculum, ensuring quality, and providing support post-deployment.This position marries program ownership with hands-on instruction, equipping both internal Axon teams and external law enforcement customers with the skills needed to effectively adopt Fusus workflows. Success hinges on your ability to teach platform functionality alongside the technical principles that facilitate successful deployments, translating real-world operational scenarios into scalable training experiences.The ideal candidate will be a strong cross-functional collaborator with an operational grasp of Axon Fusus, exceptional facilitation skills, and the capacity to independently conduct training and enablement sessions. This role is vital in ensuring customers transition seamlessly from deployment to ongoing support while maximizing product usage, operational readiness, and achieving long-term objectives.What You’ll DoLocation: Based in Axon hub sites across the United States (Atlanta, Boston, Denver, Scottsdale, or Seattle metro areas)Travel: Approximately 50%Reports to: Sr. Director, RTO SaaS Delivery

Join our dynamic team as an Enterprise Product Specialist, focusing on Service Sales. In this role, you will leverage your expertise to drive product adoption and deliver exceptional service solutions to our valued clients. You will work closely with cross-functional teams to ensure alignment in product offerings and client needs, ultimately contributing to the growth and success of our organization.

Job Title: On-Call Office Services Specialist (Temporary)This in-person position is primarily based in Boston, MA, with potential travel to various client locations within a 25-mile radius to ensure seamless service delivery. The On-Call Office Services Specialist plays a vital role in maintaining operational continuity and enhancing customer satisfaction by providing outstanding office services.As an Office Services Specialist, you will be responsible for backfilling positions during staff absences, requiring flexibility and quick adaptability to diverse environments. Your contributions are essential for meeting service level agreements and ensuring that clients receive consistent and high-quality support.Core responsibilities include managing mail services, shipping and receiving, data entry, document scanning, and inventory management. Training will be provided at various SPS sites to familiarize you with our operations and enhance your service delivery capabilities.Your ability to deliver prompt, courteous, and efficient service will reflect positively on our company and contribute to a professional workplace atmosphere.

We are seeking a detail-oriented Administrative Specialist to join our dynamic team at Prosidian Consulting. In this critical role, you will provide comprehensive administrative and professional support services, ensuring the smooth operation of our office and enabling our team to deliver exceptional results for our clients.Your responsibilities will include managing schedules, coordinating meetings, and assisting with project management tasks. You will be the backbone of our administrative functions, playing a key role in facilitating communication and collaboration across various departments.

Join our dynamic team as a Client Service Specialist (Legal Secretary) at CCG Business Solutions LLC in Boston. In this pivotal role, you will provide exceptional administrative support to both internal and external clients, fostering an environment of collaboration and efficiency.Your responsibilities will include:Maintaining a consistent physical presence to facilitate an interactive and collaborative environment, ensuring optimal support through assignments, cross-training, and peer-level assistance;Coordinating legal practice tasks and projects effectively;Managing administrative functions and ensuring timely completion of tasks, including finance and billing-related duties, time and expense entry, opening new matters, client presentations, meetings, and other assigned projects;Collaborating with and delegating tasks to various company resources, including DPS, Williams Lea, and the Client Service Center, as well as international offices;Preparing and filing complex legal documents and correspondence with the appropriate court or agency while applying your subject matter expertise;Coordinating support with the Finance Department, including editing and reviewing client bills, correcting time entry, and promoting best practices;Reviewing and supporting the client billing process, including proofreading, applying task codes, managing matters, and ensuring accuracy in rates and expense reporting;Managing the legal and administrative practices of attorneys while maintaining service levels that meet client requirements;Working overtime as needed.

Accordion is looking for an AWS Specialist to join the team. This role centers on supporting clients as they build and maintain cloud infrastructure using Amazon Web Services. What you will do Design, implement, and manage AWS solutions tailored to client needs Troubleshoot technical issues within AWS environments Work closely with colleagues from other teams to deliver projects and solve problems Help clients achieve reliable performance, security, and scalability in their cloud systems Requirements Strong experience with Amazon Web Services Ability to design and manage cloud infrastructure Comfort working with cross-functional teams This position is open in several locations: Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, and San Francisco.

Join our dynamic team as a Procurement Specialist where you will play a crucial role in managing and optimizing procurement processes within the Professional and Administrative Support Services sector. Your expertise will directly contribute to the efficiency and effectiveness of our operations, ensuring we meet our clients' needs with the highest standards.

Why Join Great Gray Group?At Great Gray Group, we are committed to leading the retirement services sector by providing innovative retirement solutions that integrate our essential fiduciary services with diverse investment options, cutting-edge technology, and exceptional client support. Our mission is to simplify decision-making, facilitate seamless transitions, and enhance the client experience. We are constantly seeking ways to improve our services, strengthen business partnerships, and build trust with our clients.Position OverviewWe are excited to invite a Retirement Plan Specialist to join our dynamic Sales team at Great Gray Group. This hybrid role is pivotal in driving the distribution, growth, and adoption of our co-manufactured Target Date CIT solutions across various recordkeeper partners within a designated territory. The Retirement Plan Specialist will act as the principal liaison for recordkeepers, collaborating closely with Relationship Managers to promote the integration of our CIT solutions, while identifying avenues to strengthen partnerships and enhance our presence on their platforms. This position involves close collaboration with CIT sales teams, sharing leads, and engaging cross-functionally with CIT Sales, Investments, and Client Services. The Specialist will utilize CRM tools and data to efficiently manage their responsibilities within a results-driven portfolio of business.Work EnvironmentThis role is based in our Boston, MA office, supporting a hybrid model with four days in the office and one day working remotely.Note: Visa sponsorship or transfer is not available for this position. Candidates must have authorization to work directly for any employer in the United States without sponsorship.Key ResponsibilitiesConduct outbound calls and digital outreach to current and potential recordkeeper contacts and plan administrators within an assigned territory to promote and expand the availability of Great Gray’s co-managed Target Date CIT solutions.Establish and maintain strong relationships with recordkeeper contacts and Relationship Managers in the designated territory, serving as their main resource for education and support regarding co-manufactured TDF solutions, addressing operational inquiries, and facilitating business development activities.Gain in-depth knowledge of recordkeeping relationships and leverage this understanding to effectively meet the needs of our partners.