Program Specialist, Membership Services

WHOOP’s Membership Services team supports members with tools and insights to help them reach their goals. Every interaction aims to move members forward and prepare them for success. As WHOOP grows, the team adapts to meet evolving needs and deliver meaningful experiences. Role Overview The Program Specialist, Membership Services, leads the rollout of new in…

Role overview The Membership Services Enablement Specialist at Whoop is based in Boston, MA. This position centers on enhancing the experience for Whoop members by supporting and refining service processes. Collaboration across several teams is a key part of the role, all with the aim of making support systems more effective and responsive. What you will do Partner with cross-functional teams to spot and address opportunities for process improvement in membership services Assist in rolling out changes that make support systems more efficient and focused on members' needs Take part in projects designed to boost member satisfaction and engagement Impact This role helps ensure members receive consistent, high-quality service throughout their time with Whoop. The work directly shapes how members interact with and benefit from the Whoop platform.

At WHOOP, we are dedicated to enhancing human performance and extending healthspan through innovative technology. We empower our members to achieve their best by providing deeper insights into their bodies and daily routines. We are currently seeking a Senior Business Systems Analyst to join our dynamic Business Systems team. In this pivotal role, you will support the operations and scaling of our Membership Services function, ensuring that our systems are robust and user-focused. The ideal candidate will possess a strong technical background paired with exceptional analytical skills, allowing you to understand user needs and make informed prioritization and implementation decisions. As a key contributor, you will help evolve the technology and processes utilized daily by our Membership Services team. Your technical expertise will drive improvements in member experience and operational efficiency across a suite of leading third-party tools, bespoke software, and AI capabilities. If you are a proactive problem-solver with a passion for enhancing high-volume support operations, we want to hear from you.

ABOUT DIVA DANCE: DivaDance is the premier destination for pop-music-inspired, choreography-based dance classes, programs, and events, with franchises spread across the United States and Mexico. By joining our dynamic team, you will have the chance to transform lives, empower individuals, and engage in a fulfilling career that promotes confidence and community through our inclusive classes that cater to all skill levels. We offer flexible scheduling, opportunities for professional growth, leadership development, and even pathways to franchise ownership, all while being part of a vibrant, values-driven organization. YOUR ROLE: We are seeking an enthusiastic and persuasive individual ready to make a difference through the sale of our fun and inclusive dance class memberships! You will connect with clients during our classes to understand their experiences, identify their goals, and demonstrate how DivaDance can help them achieve those goals. This includes onboarding new members and ensuring they maximize their membership benefits, as well as engaging with our social media during classes while observing the class experience. The ideal candidate thrives on building meaningful relationships and is driven by values, excellence, and a desire to positively impact lives. Strong communication skills are essential, and while we provide comprehensive onboarding, prior customer service and/or sales experience is preferred. HOURS, COMPENSATION, AND LOCATION: We are looking for someone to lead 1-2 classes per week, primarily during evenings and possibly on weekends. DivaDance operates our classes in existing facilities, so you will need reliable transportation to our studio in Boston. All applicants must be eligible to work in the United States. Compensation includes $15 per class, an additional $10 for each membership sold, and access to free dance classes! Having a tablet or iPad for this position is preferred.

Role Overview As a pivotal member of our Technical Programs team, you will collaborate closely with various business stakeholders to transform strategic business goals into actionable operational processes and systematic enhancements. Your primary responsibility will be to prioritize and identify the most impactful business needs, leveraging both business insights and technical knowledge to assess feasibility and strategize effective solutions. You will partner with teams across all operational functions to plan and implement these changes effectively. In a rapidly evolving environment, your innovative approach will facilitate quicker execution of minor changes, enabling a more strategic focus on larger initiatives. Key Responsibilities: Serve as a strategic partner to key business stakeholders, translating complex objectives into operational designs and technical solutions. Act as a technical advocate throughout the go-to-market process, ensuring designs are scalable and aligned with existing structures while assessing downstream implications. Maintain a comprehensive understanding of current processes and automations within our Sales Tech Stack to drive effective design improvements and streamline workflows. Manage the operational roadmap through agile sprint planning, ensuring alignment with various stakeholders, including the Revenue Operations team. Oversee stakeholder management to ensure solutions meet requirements and any design adjustments are communicated effectively. Identify and mitigate risks, issues, and dependencies that may impact solution delivery. Collaborate with business partners to clearly define requirements and with technical teams to validate that solutions align with stakeholder needs. Drive innovation in intake, prioritization, solution design, and execution frameworks to expedite minor changes and refocus on strategic initiatives. Establish a regular cadence for re-evaluating existing processes to ensure efficiency and relevance for sales teams.

Join Whoop as a Senior Program Specialist in our Risk & Compliance Operations team. In this pivotal role, you will be responsible for developing and implementing compliance strategies that align with regulatory requirements while driving operational excellence. You will collaborate with cross-functional teams to ensure that compliance practices are effectively integrated into our workflows, safeguarding our organization’s integrity and reputation.

Join our dynamic Express Small Package team in the heart of Downtown Boston as a Field Operations Specialist. At Mercury Business Services, we pride ourselves on delivering exceptional logistics solutions tailored to meet the unique needs of our clients.With over 40 years of experience, our company specializes in the timely and temperature-sensitive shipping requirements of the healthcare, life sciences, technology, and professional services sectors. We are committed to our core values of Customer First, Extreme Ownership, Relentless Improvement, Band-aids and Stitches, and Humility.As a member of our team, you will enjoy a collaborative environment where personal attention to our clients is paramount, moving away from the traditional impersonal call center experience.This position requires a commitment to a 10:30 AM to 6:30 PM shift, assisting in various activities within our Squads and Express Packages team.

Join our dynamic team at Prosidian Consulting as a Program Manager in the Professional and Administrative Support Services sector. In this vital role, you will oversee program execution and ensure that projects align with our strategic objectives. Your leadership will be crucial in driving efficiencies and fostering collaboration across teams. This position offers an exciting opportunity to contribute to impactful initiatives while working in a supportive environment.

At WHOOP, we're dedicated to transforming the landscape of human performance. Our innovative platform empowers individuals to optimize their potential through a profound understanding of their physiological data and daily activities.As a pivotal Capital Expenditure Program Manager within our Technical Program Management (TPM) team, you will be instrumental in enhancing our global manufacturing capabilities by converting capital investments into impactful production infrastructure. Your leadership will guide capital planning and execution throughout the entire product lifecycle. Collaborating closely with engineering, operations, and finance, you will ensure the provision of cutting-edge equipment, refined processes, and operational readiness essential for both new product introductions (NPI) and continuous improvement (CI) initiatives. This is a dynamic role for a strategic leader who excels at the intersection of product development and manufacturing operations, with a proven ability to manage risks, align diverse stakeholders, and drive rapid execution in a fast-paced environment.

Join our dynamic team as an Enterprise Product Specialist, focusing on Service Sales. In this role, you will leverage your expertise to drive product adoption and deliver exceptional service solutions to our valued clients. You will work closely with cross-functional teams to ensure alignment in product offerings and client needs, ultimately contributing to the growth and success of our organization.

New Relic is seeking a Program Manager to focus on Observability Architecture and Migration. This role centers on supporting organizations as they transition to advanced observability solutions, aiming for improved performance and reliability. Key Responsibilities Shape observability strategies tailored to a variety of client needs. Lead the rollout of migration plans to updated observability platforms. Collaborate with cross-functional teams throughout each project phase. Maintain clear communication and manage expectations with stakeholders. Identify areas to enhance and innovate within New Relic’s observability offerings. Locations This position is available in several cities: Annapolis, MD; Atlanta, GA; Austin, TX; Baltimore, MD; Boston, MA; Charleston, SC; Charlotte, NC; Chicago, IL; Cleveland, OH; Columbia, SC; Columbus, OH; Dallas, TX; Detroit, MI; Indianapolis, IN; Kansas City, MO; Madison, WI; Orlando, FL; Pittsburgh, PA; St. Louis, MO; and Trenton, NJ.

Job Title: On-Call Office Services Specialist (Temporary)This in-person position is primarily based in Boston, MA, with potential travel to various client locations within a 25-mile radius to ensure seamless service delivery. The On-Call Office Services Specialist plays a vital role in maintaining operational continuity and enhancing customer satisfaction by providing outstanding office services.As an Office Services Specialist, you will be responsible for backfilling positions during staff absences, requiring flexibility and quick adaptability to diverse environments. Your contributions are essential for meeting service level agreements and ensuring that clients receive consistent and high-quality support.Core responsibilities include managing mail services, shipping and receiving, data entry, document scanning, and inventory management. Training will be provided at various SPS sites to familiarize you with our operations and enhance your service delivery capabilities.Your ability to deliver prompt, courteous, and efficient service will reflect positively on our company and contribute to a professional workplace atmosphere.

We are seeking a detail-oriented Administrative Specialist to join our dynamic team at Prosidian Consulting. In this critical role, you will provide comprehensive administrative and professional support services, ensuring the smooth operation of our office and enabling our team to deliver exceptional results for our clients.Your responsibilities will include managing schedules, coordinating meetings, and assisting with project management tasks. You will be the backbone of our administrative functions, playing a key role in facilitating communication and collaboration across various departments.

Role overview AECOM seeks a Program Manager for its Boston office. This position leads multiple projects, emphasizing both successful outcomes and strong client partnerships. The Program Manager coordinates teams and ensures that deliverables align with client expectations. Key responsibilities Guide project teams through all stages of project delivery Create and monitor project plans to achieve goals and meet deadlines Communicate regularly with clients and stakeholders to keep everyone informed Promote client satisfaction by tracking progress and resolving issues promptly About the Boston office The Boston team at AECOM works on engineering and infrastructure projects that serve both communities and industries. Projects span a range of initiatives with local and broader impact.

Join Klaviyo as an Engineering Enablement Program Manager to empower our engineering teams and enhance their productivity. In this dynamic role, you will spearhead initiatives that streamline processes, promote best practices, and foster a culture of continuous improvement. You will work closely with cross-functional teams to identify challenges and implement solutions that drive efficiency and innovation.

About Merlin Labs: Merlin Labs is an innovative aerospace startup, backed by prominent venture capital, dedicated to developing autonomous pilot systems that facilitate both crewed and uncrewed flight operations. With support from leading global investors, we are collaborating with our clients to harness autonomy today and tackle some of the most significant challenges in aviation.About You: As a Senior Program Manager at Merlin Labs, you will be a strategic leader with extensive program management expertise, focused on driving mission-critical outcomes. You will oversee a suite of impactful customer-oriented defense and autonomy programs, guiding them from initial capture through to successful deployment and operational integration.Your unique combination of technical proficiency, stakeholder engagement, and operational discipline makes you an invaluable asset in fast-paced environments characterized by ambiguity and the need for swift execution. You excel at deeply understanding military operator requirements, converting them into actionable technical and programmatic priorities, and leading teams to achieve meaningful results. If you are passionate about influencing the future of aviation while fostering lasting customer partnerships, we would be thrilled to connect with you.

Join our dynamic team as a Client Service Specialist (Legal Secretary) at CCG Business Solutions LLC in Boston. In this pivotal role, you will provide exceptional administrative support to both internal and external clients, fostering an environment of collaboration and efficiency.Your responsibilities will include:Maintaining a consistent physical presence to facilitate an interactive and collaborative environment, ensuring optimal support through assignments, cross-training, and peer-level assistance;Coordinating legal practice tasks and projects effectively;Managing administrative functions and ensuring timely completion of tasks, including finance and billing-related duties, time and expense entry, opening new matters, client presentations, meetings, and other assigned projects;Collaborating with and delegating tasks to various company resources, including DPS, Williams Lea, and the Client Service Center, as well as international offices;Preparing and filing complex legal documents and correspondence with the appropriate court or agency while applying your subject matter expertise;Coordinating support with the Finance Department, including editing and reviewing client bills, correcting time entry, and promoting best practices;Reviewing and supporting the client billing process, including proofreading, applying task codes, managing matters, and ensuring accuracy in rates and expense reporting;Managing the legal and administrative practices of attorneys while maintaining service levels that meet client requirements;Working overtime as needed.

At Compass, we are dedicated to helping individuals discover their ideal place in the world. Since our inception in 2012, we have been transforming the real estate landscape with our comprehensive platform that enables residential real estate agents to provide unparalleled service to both sellers and buyers.As a Senior Technical Program Manager in Enterprise Technology, you will lead pivotal initiatives throughout Compass. Your responsibilities will encompass a broad spectrum of projects, from implementing advanced technical enhancements to managing third-party SaaS integration and standardizing operational processes and metrics. Your focus will be on optimizing execution, enhancing efficiency, and ensuring consistency while resolving dependencies, assessing technical risks, tracking progress, and communicating effectively with executive stakeholders.Key Responsibilities:Steer high-impact initiatives focused on developing new products and platforms for Compass.Oversee the complete life cycle of key programs, coordinating functional plans, liaising with stakeholders, and resolving issues to ensure minimal disruption to daily operations.Manage relationships and configurations with third-party software to ensure scalability and efficiency of our systems.Collaborate closely with product, design, engineering, and operations leadership while keeping executive management informed on progress and risks.Drive strategic planning and execution of significant programs within product development teams, working alongside infrastructure and cross-functional groups across the organization.Plan, manage, and deliver multiple technical programs across various organizations and locations, including mergers and acquisitions initiatives.Contribute significantly to the agile practices at Compass and participate in high-level planning on both quarterly and annual bases.Promote operational excellence and continuous process improvements throughout the organization.Utilize data and metrics to create clarity and drive decision-making through well-crafted narratives for both executives and teams.Develop Standard Operating Procedures (SOPs) to standardize and scale technical operations for ongoing improvement.

Join Formlabs as a Technical Program Manager and be at the forefront of innovation in the 3D printing industry. In this pivotal role, you will lead cross-functional teams to drive the successful execution of technical programs, ensuring alignment with our strategic goals. Your expertise in project management and technical understanding will be key as you navigate complex challenges and deliver exceptional results.

Join Veolia Environnement S.A. as a Program Management Officer, where you will play a crucial role in driving engineering and project design initiatives. In this full-time position, you will oversee project planning, execution, and strategic alignment, ensuring that all projects meet quality standards and timelines.