Revenue Operations Manager - Customer Operations

Later stands as the world’s leading influencer marketing platform, designed to empower brands in crafting memorable campaigns with confidence. By merging authentic creator relationships, reliable insights, and expert support, Later alleviates the uncertainty often associated with one of marketing’s most significant investments.Grounded in an AI-driven platfo…

As the Revenue Operations Lead at Whoop, you will play a crucial role in optimizing our revenue processes and enhancing operational efficiency. You will collaborate with cross-functional teams to develop strategies that drive revenue growth, improve customer retention, and streamline sales operations. Your analytical skills will be essential in assessing performance metrics and implementing data-driven solutions.

At Constant Contact, we pride ourselves on being a team of talented individuals who take ownership and make a meaningful impact by embodying the mindset, integrity, and courage of small business owners. There's an unparalleled sense of fulfillment in knowing that your contributions empower people around the globe to chase their dreams. Together, we play a vital role in assisting business owners, entrepreneurs, non-profits, and individuals by providing them with the resources and tools they need to thrive online. We are invigorated by fresh challenges and limitless opportunities—and this journey has only just begun!The Revenue Operations team is in search of a dynamic operational star to act as a crucial link among our Go-To-Market teams, including Sales, Success, Marketing, and Enablement. This position will be instrumental in steering cross-functional initiatives from conception through execution by pinpointing both immediate and long-term enhancements to our revenue operations processes. If you're eager to amplify your impact through data, systems, and strategy—and witness that impact daily—this position is tailored for you.

Nexthink is seeking a dynamic and strategic Vice President of Revenue Operations to lead our Sales Operations department. This executive role is pivotal in driving revenue growth, optimizing sales processes, and enhancing overall operational efficiencies. The ideal candidate will possess a robust background in revenue management and sales strategy, with a proven track record of leading high-performing teams in a fast-paced environment.

Overview:As the Sales Operations Manager, you will spearhead the sales team and establish robust operational systems aimed at maximizing revenue performance.This pivotal role merges sales leadership, revenue operations, and growth execution. You will directly oversee the sales team while crafting processes, analytics, and systems that empower the team to scale effectively.In this position, you will report directly to the Head of Growth and collaborate closely with the Marketing Team and State General Manager to transform demand into successful enrollments for families.

Role Overview As a pivotal member of our Technical Programs team, you will collaborate closely with various business stakeholders to transform strategic business goals into actionable operational processes and systematic enhancements. Your primary responsibility will be to prioritize and identify the most impactful business needs, leveraging both business insights and technical knowledge to assess feasibility and strategize effective solutions. You will partner with teams across all operational functions to plan and implement these changes effectively. In a rapidly evolving environment, your innovative approach will facilitate quicker execution of minor changes, enabling a more strategic focus on larger initiatives. Key Responsibilities: Serve as a strategic partner to key business stakeholders, translating complex objectives into operational designs and technical solutions. Act as a technical advocate throughout the go-to-market process, ensuring designs are scalable and aligned with existing structures while assessing downstream implications. Maintain a comprehensive understanding of current processes and automations within our Sales Tech Stack to drive effective design improvements and streamline workflows. Manage the operational roadmap through agile sprint planning, ensuring alignment with various stakeholders, including the Revenue Operations team. Oversee stakeholder management to ensure solutions meet requirements and any design adjustments are communicated effectively. Identify and mitigate risks, issues, and dependencies that may impact solution delivery. Collaborate with business partners to clearly define requirements and with technical teams to validate that solutions align with stakeholder needs. Drive innovation in intake, prioritization, solution design, and execution frameworks to expedite minor changes and refocus on strategic initiatives. Establish a regular cadence for re-evaluating existing processes to ensure efficiency and relevance for sales teams.

Marketing Operations Manager AcuityMD is an innovative software and data platform dedicated to enhancing access to medical technologies. We empower MedTech companies to gain deep insights into product utilization, understand customer variations, and pinpoint opportunities for physicians to optimize patient care. With approximately 6,000 new medical devices approved by the FDA each year, our solution ensures that these advancements reach physicians effectively, improving patient outcomes through cutting-edge technology. Supported by industry leaders such as Benchmark, Redpoint, ICONIQ Growth, and Ajax Health, we are a rapidly growing SaaS company. Team Mission Our goal is to create a top-tier commercial organization by developing a consistent go-to-market strategy, recruiting elite Enterprise SaaS professionals in sales, marketing, and customer success, and engaging thoughtfully with VPs, General Managers, and key decision-makers across the Medical Device sector. This Role As a Marketing Operations Manager reporting to the Director of Revenue Operations, you will infuse analytical thinking, curiosity, and strategic insight into our newly established team. Your role will be pivotal in driving Commercial Excellence at AcuityMD, establishing best practices across revenue strategy, analytics, sales processes, and technology management that will yield immediate and long-term results as we scale. Responsibilities Marketing Automation & CRM: Optimize HubSpot to identify, score, track, and attribute leads throughout our marketing funnel, ensuring precise data capture and reporting across campaigns. Marketing Resource Allocation: Evaluate the effectiveness of various marketing channels to assess Marketing ROI and guide future resource distribution. Tech Stack Optimization: Oversee the management of our marketing technology stack (including HubSpot, UserGems, ZoomInfo, LinkedIn Sales Navigator, etc.), ensuring effective integration and utilization to support SDRs and marketing initiatives. Campaign Execution: Collaborate with Marketing, paid media partners, and analytics to manage comprehensive campaigns, ensuring timely execution aligned with marketing goals. Commercial Operations Support: Partner closely with Revenue Operations and marketing to streamline lead handoff processes, enhance visibility into lead progression, and provide actionable insights and reports to sales teams. Process Optimization: Assist the RevOps and Growth Manager in documenting and analyzing processes to enhance efficiency and performance.

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (we proudly call ourselves Klaviyos) contributes to our dynamic workplace. We believe in providing everyone with an equitable opportunity for success and value the unique insights each individual brings, beyond traditional job criteria. If you feel you are a close match, we encourage you to apply. Interested in learning more about life at Klaviyo? Visit klaviyo.com/careers to discover how we empower creators to take charge of their destinies.About the RoleWe are in search of a strategic, systems-oriented, and customer-focused Senior Manager of Customer Success Operations to enhance Klaviyo's Digital-first and At Scale engagement model. In this pivotal role, you will collaborate closely with both the Digital and At Scale Customer Success teams, while also engaging with Product, Customer Education, and Marketing to implement the tools, data, automations, and processes necessary for customers to learn, adopt, and thrive at scale.By working in tandem with the Go-To-Market systems and Customer Success teams, you will drive the operational engine that supports our digital and hybrid engagement models, including lifecycle automation, AI-driven engagement, and enablement for adoption and education. If you excel where technology, data, and customer experience intersect—and you enjoy transforming strategy into scalable, measurable outcomes—this position offers you the chance to influence how tens of thousands of customers experience Klaviyo.How You’ll Make an ImpactConvert strategic digital customer success goals into actionable execution plans, encompassing system enhancements, cross-functional collaboration, and project management.Design and implement scalable lifecycle workflows, triggers, and automations that drive onboarding, adoption, expansion, and ongoing customer success.Operationalize digital customer lifecycle programs, including triggered communications, in-app engagements, personalized guidance, and automated success plans.Enhance the digital customer success technology stack, including Gainsight CS/PX, automation tools, AI agents, LMS platforms, and community systems.Lead change management initiatives related to digital transformation efforts within the broader Customer Success organization.Deploy AI and automation strategies to optimize customer interactions and enhance overall satisfaction.

Harvard University is seeking a dynamic and skilled Operations Manager to enhance our organizational effectiveness. In this pivotal role, you will oversee daily operations, implement strategic initiatives, and ensure operational efficiency across various departments. The ideal candidate will possess exceptional leadership skills, a keen analytical mindset, and the ability to drive results in a fast-paced environment.

Join Shields Health Solutions as a Pharmacy Operations Manager where you will play a pivotal role in optimizing pharmacy operations to enhance patient care and streamline our services. You will lead a dedicated team, ensuring compliance with all regulations and standards while implementing best practices in pharmacy management.

The Operations Team Lead at tsmg plays a crucial role in managing daily operational activities and leading the team of Drivers to ensure optimal performance. Reporting directly to the Country Manager, the Ops Lead is responsible for providing guidance, resolving issues, and facilitating communication within the team to enhance productivity and efficiency.

Role Overview Abby-Care is hiring a Care Operations Manager in Boston. This leader will guide care operations, focusing on service quality and a positive experience for both clients and staff. What You Will Do Oversee daily care operations to maintain high standards of service Support and motivate care staff Implement effective operational workflows Identify and drive performance improvements Promote a culture centered on excellence and compassion What Matters Here Leadership in care or service operations Commitment to quality and supportive environments Ability to turn best practices into daily routines

Alo Yoga is seeking a dynamic and experienced Operations Lead for our Seaport location in Boston. In this role, you will oversee daily operations, ensuring that our team delivers exceptional experiences to our customers while upholding the highest standards of quality and efficiency.As the Operations Lead, you will manage inventory, optimize workflow processes, and lead a team of dedicated staff. Your ability to effectively communicate and implement best practices will be crucial to driving our operational success.

We are seeking a dynamic and experienced Facilities and Operations Manager to oversee our campus facilities and operations at Harvard University. In this pivotal role, you will ensure the efficient functioning of our facilities while enhancing the overall campus experience for students, staff, and visitors. Your expertise will contribute to the strategic planning and execution of facility improvements, maintenance, and operational excellence.

As the Manager of Quality Operations at Pearl Health, you will play a crucial role in ensuring the highest quality of our health services. You will lead a dedicated team to develop and implement effective quality control processes, ensuring compliance with industry standards and enhancing patient care. Your analytical skills and attention to detail will be key in driving our quality initiatives and improving operational efficiency.

About UsAt Entyre, we are on a mission to revolutionize elderly care, positioning ourselves as the fastest-growing company in the industry. Our aim is to simplify the process for families seeking care in their most challenging times. As we expand rapidly across the United States, entering new markets and establishing robust operations, we seek dedicated operators ready to create the systems that will support this growth.Position OverviewThe Operational Excellence Manager holds a pivotal role within Entyre, central to our operational success. This is not merely a role focused on process documentation; it involves dynamic travel across our markets to critically assess and enhance local operations. Collaborating closely with General Managers and operational teams, your primary objective will be to identify and eliminate inefficiencies, mitigate hidden risks, and rectify failure points in our operational framework. Engaging directly at the source (Gemba), you will observe and analyze workflows, dissecting processes to uncover opportunities for improvement, even in seemingly functional areas. A Six Sigma mindset is essential, emphasizing structured problem-solving, root cause analysis, and measurable enhancements in key operational metrics. You will operate under significant time constraints to facilitate rapid performance improvements while developing scalable processes. In addition to local optimization, you will guide leaders across various states to adopt consistent working styles, operational standards, and execution disciplines. This role reports directly to the COO.Key ResponsibilitiesConduct extensive travel across Entyre markets to assess operations and collaborate with General Managers to enhance execution and operational performance.Utilize a Gemba approach to observe firsthand how work is executed on the ground.Analyze operational workflows to pinpoint inefficiencies, bottlenecks, quality concerns, and hidden risks.Enhance the input metrics that influence market performance by refining operational processes and reinforcing execution discipline.Employ structured problem-solving techniques (e.g., Lean or Six Sigma methodologies) to diagnose root causes and implement lasting solutions.Continuously challenge established practices and rigorously test processes, regardless of their apparent effectiveness.Act with urgency to intervene directly in workflows, driving improvements in execution and elevating performance.Design and implement optimized workflows, standards, and controls that enhance reliability, speed, and scalability.Share proven operational methods and best practices across markets to elevate performance across the organization.Develop operational dashboards and metrics to provide visibility into process performance.

Join Our Team as a Senior Business Operations & Strategy Manager!Are you ready to take your career to new heights? Flywire is on the lookout for a Senior Business Operations & Strategy Manager to enhance our strategic decision-making processes and operational excellence within our Global Education sector. In this prominent role, you will spearhead strategic planning initiatives, evaluate new growth avenues, and collaborate with organizational leaders to enhance performance, maximize revenue, and scale our innovative platform.As a pivotal player in the execution of strategic initiatives, you will bring analytical depth, structured thinking, and project leadership to our most critical priorities.Your Responsibilities Include:Evaluating New Business Opportunities: Analyze potential new verticals, geographies, and product offerings through comprehensive market research, financial modeling, and competitive analysis.Crafting Strategic Recommendations: Develop clear and actionable strategic initiatives by evaluating alternatives and building robust business cases.Presenting Insights: Synthesize findings and share insights with senior leadership in a compelling, structured manner.Driving Operational Optimization: Collaborate with cross-functional teams to enhance business models, processes, and service delivery.Aligning Strategic Priorities: Foster alignment on key business functions including vertical teams, marketing, product development, engineering, finance, and payment operations.Leading Planning Processes: Oversee elements of the annual and quarterly planning processes, ensuring alignment on objectives, KPIs, and execution strategies.Financial Impact Assessments: Develop assessments that highlight expected benefits such as revenue growth and cost efficiencies.Staying Ahead of Industry Trends: Maintain a keen awareness of industry dynamics and emerging opportunities in the global payments and FinTech landscape.Cross-Functional Collaboration: Drive projects from analysis to execution, ensuring stakeholder alignment and tracking progress.

Join Whoop as a Sales Operations Manager, where you will play a pivotal role in optimizing our sales processes and enhancing the overall efficiency of our sales team. In this position, you will collaborate closely with various stakeholders, utilizing data-driven strategies to support our sales initiatives.Key responsibilities include analyzing sales performance metrics, implementing operational improvements, and providing actionable insights to drive sales growth. You will leverage your expertise to streamline workflows, support the sales team in achieving their goals, and ensure a seamless customer experience.

The Data Center Operations Manager for Managed Services is pivotal in overseeing the daily operations and management of our U.S.-based data center environments, which support both internal systems and clients of InterSystems. This role is crucial for ensuring high availability, operational excellence, and adherence to compliance standards across third-party facilities while maintaining close collaboration with our internal infrastructure, platform, and application teams.The manager will lead the operations staff and vendor teams, manage relationships with colocation providers, and support cutting-edge infrastructure platforms, including software-defined storage, converged infrastructure, and containerized environments.Key ResponsibilitiesData Center OperationsOversee daily operations at multiple colocation data center facilities, acting as the primary contact for operational issues.Coordinate remote assistance, scheduled maintenance, and incident responses with colocation providers.Ensure the reliability and availability of power, cooling, space, network connectivity, and physical security.Lead incident management efforts and conduct root cause analyses (RCA) involving both internal teams and external providers.Maintain and enforce standard operating procedures (SOPs), runbooks, access protocols, and escalation paths.Infrastructure & Platform SupportSupport enterprise-level infrastructure platforms, including:Dell PowerFlex and other software-defined storage systems.Nutanix and VMware converged infrastructure.Kubernetes platforms (e.g., Spectro Cloud-managed environments).Collaborate with Systems, Platform, and Cloud teams to facilitate hardware lifecycle events, upgrades, and capacity expansions.Ensure operational readiness for containerized and virtualized workloads deployed in colocation facilities.Team LeadershipLead and develop the data center operations staff and contractors supporting colocation environments.Define staffing models, on-call rotations, and escalation coverage.Encourage operational discipline, enhance documentation quality, and promote continuous improvement.Vendor & Provider ManagementManage relationships with colocation providers, hardware vendors, network carriers, and service partners.Oversee service-level agreements (SLAs), maintenance coordination, access controls, and service delivery.Assist in contract reviews and renewals.

Join Our TeamWe are seeking an experienced ACO Operations Manager to become a key player in our ACO Strategy and Operations team. This role will position you as a subject matter expert and strategic advisor, focusing on our Medicare ACO programs. You will collaborate across various departments, including Customer Success, Product, Performance Operations, Clinical Strategy, and Data Science, to enhance the operational performance of our ACOs for our provider partners. The ideal candidate will possess strong strategic thinking skills, with the ability to assess complex operational issues and implement impactful initiatives across our expanding value-based care business.About Pearl HealthPearl Health is committed to empowering primary care providers, health systems, and physician-led networks in the transition to value-based care. Our innovative platform provides the necessary technology, financial resources, and expert services that enable healthcare practices to deliver proactive and effective care to Medicare patients, ultimately reducing costs and enhancing health outcomes.Founded in 2020, our team of healthcare and technology pioneers is supported by leading investors, including Andreessen Horowitz, Viking Global Investors, and AlleyCorp. Together, we partner with thousands of healthcare providers across 44 states to shape a sustainable future for American healthcare.Key ResponsibilitiesIn this role, you will act as the strategic operational and analytical backbone for our ACO operations, making independent decisions that impact ACO performance, compliance with regulations, and provider success. You will be responsible for designing and executing scalable systems and operational strategies for our expanding ACOs.Lead cross-functional initiatives aimed at optimizing the strategic and operational performance of Pearl Health’s Medicare ACOs by developing alignment strategies, managing provider enrollment processes, and directing CMS communications while suggesting process enhancements and policy modifications.Oversee the CMS submission process, ensuring that all regulatory requirements are interpreted accurately and that compliance is maintained for all ACO program-related mandates on behalf of our provider partners.Represent Pearl Health in engagements with federal agencies, national advocacy organizations, and external stakeholders, managing negotiations and communications that influence ACO program results.Develop, assess, and implement programs for patients and providers, recommending adjustments based on performance metrics and regulatory changes to enhance patient engagement and care quality.Analyze program performance data and independently evaluate key metrics to inform strategic decisions.