Senior Technical Support Representative II

Join our dynamic team at Axon as a Senior Technical Support Representative II. In this role, you will leverage your technical expertise to assist clients in resolving complex issues and provide exceptional customer service. Your contributions will be essential in ensuring that our clients receive the support they need to utilize our products effectively.

TL;DR - We are seeking an Enterprise Technical Support Engineer to provide exceptional, personalized support to our most significant clients. You will tackle intricate product and identity challenges, collaborate directly with enterprise teams, and translate real-world feedback into enhanced playbooks and product advancements.Why Choose Lovable?Lovable empowers individuals and teams of all sizes to develop software using any programming language. From solo entrepreneurs to Fortune 100 enterprises, millions rely on Lovable to swiftly transform raw concepts into tangible products. As we lead a transformative shift in software development, you will have a unique opportunity to revolutionize the digital landscape. With over 2 million users across more than 200 countries, Lovable is enabling innovation, automating tasks, and bringing ideas to fruition. And we are just at the beginning of this journey.Our compact, highly talented team is establishing a company that will define this generation from our base in Stockholm. We value ownership, rapid execution, and collaboration with humility. We seek individuals who are deeply passionate, deliver results quickly, and are eager to make a significant impact.Key ResponsibilitiesDeliver personalized support — diagnose and resolve complex customer issues related to design systems, connectors, authentication, and project publishing.Foster relationships with enterprise teams — serve as the trusted technical advisor for administrators, product leaders, and AI advocates utilizing Lovable for extensive user bases.Advocate for our customers — replicate issues, perform initial triage, document clear bug reports, and prioritize resolutions that quickly address customer needs.Conduct troubleshooting across the tech stack — from SSO/SAML/SCIM to REST APIs and integrations.Establish repeatability — compile solutions, identify patterns, and document insights in internal runbooks, transforming them into customer-facing resources, guidelines, and best practices.Uphold our service level agreements — respond to urgent incidents and participate in an on-call rotation to assist customers outside standard hours.Track key metrics — report on essential Product and Support operations metrics (time to first response, time to resolution, deflection, root-cause analysis).Your Qualifications3-5+ years in a customer-facing technical role (technical support, technical account management, solution engineering).Proficiency in troubleshooting complex technical issues across various platforms and systems.Strong communication skills to effectively convey technical concepts to non-technical stakeholders.Experience with API integrations and enterprise software solutions.

Role Overview On Running is hiring a Lead Technical Representative based in Boston. This position plays a key role in shaping the growth and delivery of grassroots education and experiential programs across the Boston area. The Lead Technical Representative reports to the Senior Lead Technical Representatives within the Brand Experience team. This role combines project management with direct coaching, guiding a team of Representatives to provide strong service to wholesale partners and foster brand loyalty in local communities. The position ensures On's premium standards are reflected in every training, trial, and retail interaction. Main Responsibilities Lead and grow a regional team of Technical Representatives, handling recruitment, onboarding, and ongoing professional development to drive high performance. Coach team members to deepen technical expertise, strengthen relationship-building, and support their career growth within Brand Experience. Deliver dealer training programs such as Oniversity and Key Account Summits, maintaining brand consistency and quality across all regional activities. Serve as a strategic contact for key national accounts, providing tailored education and integrated marketing support. Use analytical tools (Salesforce, ThirdChannel, Asana) to track team metrics, assess risks, and offer data-based recommendations. Work closely with Sales, Marketing, Trade, and Operations teams to align grassroots initiatives with larger campaigns and business goals. Develop creative ways to engage retailers and consumers, rethinking traditional technical representative programs to deliver memorable experiences. Oversee complex regional projects and budgets, ensuring resources are used effectively to increase product trials and community engagement.

At Compass, we are dedicated to helping individuals discover their ideal place in the world. Since our inception in 2012, we have been transforming the real estate landscape with our comprehensive platform that enables residential real estate agents to provide unparalleled service to both sellers and buyers.As a Senior Technical Program Manager in Enterprise Technology, you will lead pivotal initiatives throughout Compass. Your responsibilities will encompass a broad spectrum of projects, from implementing advanced technical enhancements to managing third-party SaaS integration and standardizing operational processes and metrics. Your focus will be on optimizing execution, enhancing efficiency, and ensuring consistency while resolving dependencies, assessing technical risks, tracking progress, and communicating effectively with executive stakeholders.Key Responsibilities:Steer high-impact initiatives focused on developing new products and platforms for Compass.Oversee the complete life cycle of key programs, coordinating functional plans, liaising with stakeholders, and resolving issues to ensure minimal disruption to daily operations.Manage relationships and configurations with third-party software to ensure scalability and efficiency of our systems.Collaborate closely with product, design, engineering, and operations leadership while keeping executive management informed on progress and risks.Drive strategic planning and execution of significant programs within product development teams, working alongside infrastructure and cross-functional groups across the organization.Plan, manage, and deliver multiple technical programs across various organizations and locations, including mergers and acquisitions initiatives.Contribute significantly to the agile practices at Compass and participate in high-level planning on both quarterly and annual bases.Promote operational excellence and continuous process improvements throughout the organization.Utilize data and metrics to create clarity and drive decision-making through well-crafted narratives for both executives and teams.Develop Standard Operating Procedures (SOPs) to standardize and scale technical operations for ongoing improvement.

Join CGS Federal as a Senior Technical Writer, where your expertise will be pivotal in supporting a significant initiative for a Federal agency.As a full-time, experienced member of our Technology Support Department, you will engage with diverse projects in the IT sector, drafting and developing comprehensive technical documentation.At CGS, we unite talented, innovative individuals to tackle the government's most pressing challenges using advanced technology. We value collaboration and proactive problem-solving, providing a supportive environment where our employees can thrive and grow professionally.

Join Eurofins Scientific as a Technologist II, where you will play a crucial role in advancing our laboratory capabilities. You will be responsible for executing technical tasks, analyzing results, and providing support to various projects. This position offers an excellent opportunity for professional growth in a dynamic environment.

At RelayFi, we empower self-made entrepreneurs with a cutting-edge digital banking platform that transforms financial management into a source of clarity, confidence, and control. Our mission is to eliminate financial uncertainty, providing business owners with the insights they need to convert hard work into enduring success.We are seeking a Senior Technical Writer to join our dynamic Product Marketing team. In this role, you will collaborate closely with marketing, product development, and design to curate the in-product voice, ensuring that the customer experience is both clear and consistent, in line with our core messaging and positioning. Your contributions will have a direct impact on how customers perceive, adopt, and derive value from RelayFi’s innovative products.This position is perfect for a strategic, customer-focused technical writer who thrives on making a meaningful impact. You will work intimately with Product Design to refine in-product experiences, partner with Product Marketing to translate value propositions into user-friendly language, and engage directly with customers to ensure our product resonates with their needs. Your primary objective will be to streamline onboarding, enhance user engagement, and foster product utilization through exceptional communication.Initially, you will conduct an audit and refine existing copy across our product offerings, establishing a cohesive, scalable voice for RelayFi's in-product communications. Over time, you will formulate standards, frameworks, and processes that elevate clarity, promote adoption, and facilitate multi-product growth.Applicants must reside in the Greater Boston Area.

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their systems run smoothly and efficiently. Your expertise will help troubleshoot and resolve hardware and software issues, while assisting users with their technical needs.

Join our team at Artech Information Systems LLC as a Deskside Support Technician in Boston! In this dynamic role, you will be the first point of contact for IT support, assisting users with hardware and software issues, and ensuring a smooth technological experience.

We are seeking a Technical Writer/Editor to join our team at Prosidian Consulting. In this role, you will be responsible for creating and editing high-quality documentation that effectively communicates complex technical information to a variety of audiences. You will collaborate closely with subject matter experts to ensure accuracy and clarity in all written materials.Your expertise will contribute to the development of user manuals, technical guides, and other documentation. If you have a passion for translating technical concepts into clear, concise content, we want to hear from you!

About Air Space Intelligence Air Space Intelligence (ASI) builds technology for decision-making in aviation, defense, energy, and other key sectors. Backed by investors including Andreessen Horowitz, Spark Capital, and Renegade Partners, ASI delivers tools that turn days of analysis into seconds of insight. The team is focused on pushing the boundaries of operational decision support. Role Overview: Senior Technical Recruiter (Boston, US) This senior recruiting role calls for someone who combines operational rigor with creative sourcing. The Senior Technical Recruiter will own the full recruitment process for ASI’s US team. Responsibilities include designing recruiting systems, building pipelines, and ensuring a strong candidate experience. The position requires both strategic planning and hands-on execution. What You Will Do Develop job descriptions and structured interview scorecards tailored to technical roles. Lead all stages of recruiting: sourcing, outreach, scheduling, interviews, and offer negotiation. Build and maintain a pipeline of technical talent using referrals, targeted outreach, events, and talent platforms. Partner with hiring managers and executives to align recruiting efforts with business needs, focusing on quality and fairness. Act as the main point of contact for candidates, providing clear updates and guiding them through each step from introduction to offer. Track and analyze recruiting metrics to assess effectiveness and inform future hiring strategies. Requirements At least 4 years of experience in technical recruiting, especially for engineering and software roles. Experience in defense, aerospace, or related industries is preferred. Strong technical understanding to assess candidate qualifications and fit.

Join CGS as a Senior Data Specialist II, where your expertise in litigation discovery processes will be pivotal in supporting the EDRM workflow for a significant Federal agency initiative. At CGS, we unite driven, highly skilled, and innovative professionals to address the government's most pressing challenges using advanced technology. We are looking for individuals who are passionate about contributing to government innovation, thrive in collaborative environments, and possess the foresight to anticipate others' needs. Our workplace culture fosters support and encourages professional development through a variety of learning opportunities. Key Responsibilities:- Execute file manipulation, data loading, conversion services, database indexing, and quality assurance checks for data loads.- Design, assess, and refine methods for file manipulation compatible with COTS products and litigation support applications.- Ensure that incoming productions adhere to the relevant ESI specifications.- Conduct advanced tasks related to data export from contractor and client databases, including data identification for export, confirming redactions and other annotations, ensuring compliance with ESI specifications, and performing quality checks on exported data.- Assist client attorneys, investigators, and paralegals by managing incoming documents, processing subpoena returns, creating and maintaining document review databases, producing documents for opposing parties in litigation, and tracking document production.

Accordion is seeking a Senior Production Support Engineer to help maintain and improve the reliability of production systems. This position is based in one of several major cities, including Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, or San Francisco. Role overview This role focuses on keeping production environments stable and high-performing. The Senior Production Support Engineer will handle complex technical issues, deliver solutions, and monitor system health to prevent disruptions. What you will do Troubleshoot and resolve technical problems affecting live systems Work with cross-functional teams to address incidents and drive improvements Optimize system performance and reliability through careful analysis and proactive measures Provide ongoing maintenance and support for production applications Collaboration and impact This position works closely with teams across Accordion to ensure clients receive dependable service. A proactive mindset and strong technical skills are key to continuously refining support processes and delivering consistent results.

Join usm2 as a Network Engineer II, where you will play a crucial role in designing, implementing, and maintaining our network infrastructure. You will collaborate with cross-functional teams to ensure network reliability and performance, while troubleshooting and resolving issues as they arise.

Senior Systems Administrator IIEmployment Type: Full Time, Senior-levelDepartment: Legal/ITCGS Federal is on the lookout for an experienced Senior Systems Administrator to become an integral part of our dedicated team, providing comprehensive technical support for a significant Federal agency.At CGS Federal, we unite innovative, skilled, and enthusiastic professionals to tackle the most pressing challenges faced by the government using advanced technology. We are eager to welcome candidates who are passionate about driving government innovation, value teamwork, and can proactively assess the needs of their colleagues. Our workplace fosters a supportive environment, encouraging the professional development of our employees through a variety of learning opportunities.Key Responsibilities:- Oversee the archiving of Relativity databases by creating, managing, and documenting a systematic workflow process for identifying, archiving, and disposing of materials in compliance with applicable destruction policies and directives from Division, Department, and NARA.- Typically reports to the Contractor IT Manager, Systems Manager, or Lead Project Manager.- Collaborate with the Contracting Officer Representative (COR), Government Case Managers, and trial attorneys to assess system requirements and propose technical solutions for IT needs.- Analyze gathered information to determine system and project requirements.- Design comprehensive systems that align with defined requirements.- For smaller projects, provide a full range of technical support, including program validations and testing.- Conduct systems evaluations and present findings, recommendations, and specifications in formal reports and oral presentations.- Consult with COR regarding task orders, work scheduling, personnel assignments, priorities, and progress reporting. Plan, staff, schedule, and develop cost estimates for work performed under task orders.- Report on contract and task order progress.- Supervise assigned personnel to ensure compliance with work standards and technical design specifications.

Join our dynamic team at InterSystems as a Senior Technical Architect, where you will play a pivotal role in leading our Supply Chain Data development initiatives. In this influential position, you will shape the architectural vision, uphold technical standards, and design innovative solutions utilizing our core enterprise data platform. The Senior Technical Architect will serve as a key connector between technology and business, champion the integration of cutting-edge technologies—including Generative AI—mentor engineers through the software development lifecycle, and act as a trusted advisor to both internal stakeholders and customers. This role demands extensive technical expertise, sharp business insight, and the ability to drive influence across engineering, product, sales, and executive teams.

Aether Aerospace is hiring a Technical Training Administrator II for its Boston, MA location. This full-time, permanent role offers a hybrid or remote work arrangement and is available for an immediate start. Aether Aerospace combines the capabilities of JHNA, CTSi, and EXPANSIA to provide technology-enabled services and advanced manufacturing for U.S. Department of Defense and national security programs. Backed by Falfurrias Management Partners, the company supports Army, Navy, Air Force, and Space Force projects with a focus on digital engineering, systems integration, and specialized manufacturing. What you will do Design, coordinate, and deliver technical training programs for internal staff and clients. Oversee training initiatives to ensure alignment with technical standards and evolving business needs. Collaborate with technical teams to assess new tools, systems, and processes, then convert these into effective learning experiences. Manage logistics such as scheduling and classroom setup to support smooth delivery of training programs. Provide technical and operational support throughout the training process. Keep training data and documentation current, and manage relationships with vendors. Address moderately complex technical and training-related issues with general supervision. Position details Full-time, permanent employment Hybrid/remote arrangement based in Boston, MA Immediate start date

Veeva Systems is a purpose-driven leader in industry cloud solutions, dedicated to accelerating the delivery of therapies to patients in the life sciences sector. As one of the most rapidly expanding SaaS companies in history, we achieved over $2B in revenue last fiscal year, with promising growth opportunities ahead.Our core values are deeply embedded in our culture: Do the Right Thing, Customer Success, Employee Success, and Speed. Not just any public company, we made history in 2021 by becoming a public benefit corporation (PBC), legally committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere organization, we empower you with the flexibility to choose your work environment—be it from home or in the office—so you can excel in your preferred setting.Join us in transforming the life sciences industry, and contribute to making a meaningful impact on our customers, employees, and communities.The RoleIn your role as a Senior Technical Consultant, you will play a pivotal part in the Veeva Systems Professional Services team. You will deliver consulting services and technical architecture design for project teams implementing Veeva Vault R&D applications and Vault Platform cloud solutions tailored for life sciences companies.As a key contributor to our Professional Services team, you will lead customer implementations by providing expertise in solution architecture design, technical integration, and best practices related to the Vault Platform. You will serve as a customer advocate, collaborating closely with various Veeva teams (Services, Product, Sales, Strategy) to ensure ongoing customer success.This is a full-time, remote position with Veeva. We encourage qualified applicants based in the U.S. and Canada who are near an airport and can meet travel requirements to apply.

Join Zoox as a Senior Technical Recruiter and play a pivotal role in shaping our engineering team. You will leverage your expertise in sourcing, evaluating, and hiring top-tier talent in the tech industry. Collaborate with hiring managers to understand their needs and drive the recruitment process from start to finish.

Anduril Industries is a cutting-edge defense technology firm dedicated to revolutionizing military capabilities for the U.S. and its allies through innovative technology. By leveraging the expertise, technology, and business frameworks of today's most progressive companies, Anduril is redefining the design, development, and deployment of military systems. Our suite of systems is powered by Lattice OS, an AI-driven operating system that integrates thousands of data streams into a real-time, 3D command and control environment. As we navigate an era of strategic competition, we are committed to delivering state-of-the-art autonomy, artificial intelligence, computer vision, sensor fusion, and networking technology to the military in a matter of months rather than years.ABOUT THE POSITIONWe are on the lookout for a proactive and seasoned Technical Sourcer to enhance our talent acquisition team. In this crucial role, you will actively seek out, engage, and cultivate exceptional technical talent to thrive in our fast-paced, innovative setting. Collaborating closely with other sourcers and recruiters, you will develop pipelines for essential technical positions and contribute to the ongoing growth and success of our organization.This role is available as a 6-month contract. Locations include Costa Mesa, CA, Seattle, WA, or Boston, MA.KEY RESPONSIBILITIESTalent Identification: Harness advanced sourcing methods, market analysis, and social media channels to discover both passive and active technical candidates.Candidate Engagement: Forge and nurture meaningful relationships with potential candidates through tailored outreach and personalized communication.Pipeline Development: Establish and sustain strong candidate pipelines for various technical positions, ensuring a continuous stream of qualified candidates.Collaboration: Work in tandem with hiring managers and recruiters to fully grasp the requirements of technical roles and align sourcing strategies with broader recruitment objectives.Process Improvement: Evaluate sourcing metrics and candidate data to enhance and streamline sourcing strategies and workflows.