Bilingual Project Manager - French Speaking

Join our dynamic team at Progressoft as a Technical Project Manager. We seek a driven professional who excels in managing diverse IT projects. In this role, you will report to the Project Management Office and collaborate with clients, stakeholders, senior executives, project teams, and functional and IT Subject Matter Experts (SMEs) to ensure timely and bud…

Optasia is a dynamic, publicly traded global fintech leader, operating in over 38 countries with eight regional commercial offices. Our mission is to enable banks and telecom operators to make informed, swift, and inclusive lending choices through cutting-edge credit scoring and AI-driven lending solutions. Our innovative and socially responsible products empower our partners to unlock new revenue opportunities, mitigate risks, and enhance customer satisfaction. We provide our employees with the chance to cultivate impactful careers in a stable, high-growth multinational setting.We are looking for a commercially savvy Account Manager with telecom experience and a solid understanding of fintech solutions to strengthen and expand our partnerships with mobile operators. In this role, you will oversee daily account performance, serve as the primary liaison for clients, and advocate for Optasia's advanced lending and credit scoring technologies. You will discover growth and cross-selling opportunities, collaborate with internal teams to ensure successful implementation, and drive measurable outcomes that align with both fintech and telecom goals.Key Responsibilities:Manage a portfolio of designated customer accounts, executing daily commercial tasks under the mentorship of a Senior Customer Success Manager.Act as the main point of contact for customers, ensuring effective communication and high service standards.Develop and sustain strong working relationships with customer stakeholders to enhance account stability and satisfaction.Track account performance, key performance indicators (KPIs), and service levels; identify potential risks and escalate issues as needed.Facilitate the alignment of customer requirements with established service objectives and business strategies.Assist in account optimization and growth initiatives through detailed performance analysis and market insights.Collaborate with internal teams to uphold contractual obligations and ensure operational service excellence.Support billing processes, reconciliations, payment follow-ups, and compliance with service level agreements (SLAs).Prepare and present regular performance reports and service updates for accounts.Contribute to the achievement of service performance, operational, and financial goals.

Join Our Innovative Team!Capi is on a mission to revolutionize the financial infrastructure for trade in emerging markets.With over $18 million in funding from leading investors including Creandum, Y Combinator, General Catalyst, and prominent figures from Revolut, Checkout, Stripe, and Remitly, we are dedicated to creating an accessible global financial system that empowers emerging markets.Our goal is to enhance GDP in these regions by simplifying global trade and enabling importers to efficiently pay their international suppliers. Our platform is designed to facilitate rapid business growth, job creation, and prosperity across nations.Our diverse team of around 100 talented individuals spans 10 countries, consisting of ambitious, results-driven professionals who are passionate about making a meaningful impact. We're eager to welcome more like-minded individuals to our team!Explore Capi’s mission & values.About the Commercial TeamAs the core of Capi, our commercial team is made up of motivated, inquisitive, and hands-on professionals. They actively engage with customers in the field, identifying their challenges and creating real solutions that streamline cross-border payments. Utilizing HubSpot, they maintain a structured and data-driven approach, turning every interaction into actionable insights for growth.With a strong entrepreneurial spirit, our team members are self-starters who take ownership of their work, leverage data for decision-making, and are dedicated to assisting businesses in overcoming international payment hurdles.Role OverviewWe're looking for a dynamic and results-oriented Sales Manager to join our team.This multifaceted role combines sales and account management to ensure our customers receive maximum value from our international payments platform.You will collaborate closely with clients to understand their needs, resolve challenges, and promote repeat transactions. By converting leads and acquiring new clients while also re-engaging with inactive and churned accounts, you will play a vital role in enhancing customer satisfaction, retention, and growth.This position requires a hands-on approach, involving both office work in the African market and extensive travel throughout the country.