Operations Specialist at Van der Valk | Breukelen

Are you a hospitality professional who thrives on supporting, improving, and advising? As an Operations Specialist, you will be an essential link between our hotels and innovative operational solutions.Your RoleIn this position, you will serve as the primary contact for our hotels regarding operational and system-related inquiries. You will assist hotels in …

Ben jij een gepassioneerde hotelprofessional die gedreven wordt door het ondersteunen, verbeteren en adviseren van operationele processen? Als Operations Specialist ben jij de essentiële schakel tussen onze hotels en innovatieve operationele oplossingen.Jouw rolIn de functie van Operations Specialist fungeer je als het eerste aanspreekpunt voor onze hotels bij operationele en systeemgerelateerde vragen. Je helpt hotels bij het effectief gebruiken van zowel intern ontwikkelde systemen, zoals online inchecken, als externe systemen die binnen de hotels worden ingezet. Met jouw ruime ervaring in de hotelbranche begrijp je de dagelijkse processen op de werkvloer en kun je gericht advies geven over efficiënte werkwijzen. Als vertegenwoordiger van de hotels binnen de organisatie, zorg je ervoor dat signalen worden opgepakt en omgezet in waardevolle verbeteringen.Je teamJe maakt deel uit van het Operations team, bestaande uit 10 gemotiveerde collega's. Samen vormen jullie de verbindende schakel tussen de hotels en interne afdelingen, met als doel de hotels optimaal te ondersteunen en de processen continu te verbeteren.Over onsWerken bij Van der Valk betekent deel uitmaken van de meest gastvrije hotels in Nederland. Een stralende glimlach op de gezichten van onze gasten is waar we voor staan! Je komt te werken bij het Valk Service Center, de faciliterende organisatie voor meer dan 70 Van der Valk hotels, zowel nationaal als internationaal. In diverse teams, zoals marketing, revenue management en HR, werken we samen om onze hotels op de best mogelijke manier te ondersteunen vanuit ons moderne kantoor in het prachtige Van der Valk Hotel in Breukelen.

Are you a hotel professional who thrives on support, improvement, and advisory roles? As an Operations Specialist, you will be the vital link between our hotels and innovative operational solutions.Your RoleIn the position of Operations Specialist, you will serve as the primary point of contact for our hotels regarding operational and system-related inquiries. You will assist hotels in utilizing both internally developed systems, such as online check-in, and external systems used within the hotels. With your background in the hotel industry, you understand daily operational processes and can provide targeted advice on effective practices. Within the organization, you represent the voice of the hotels, ensuring that feedback is addressed and translated into meaningful enhancements.You will guide hotels through operational questions, offering advice on more efficient methodologies. You will introduce new updates and functionalities, conduct training sessions, identify improvement opportunities and trends, and contribute to projects and enhancement initiatives. In this capacity, you will advocate for the interests of the hotels within our organization and aid in the further development of the online knowledge base.Your TeamYou will be part of the Operations team, which consists of 10 motivated colleagues. Together, you form the connective tissue between the hotels and internal departments, with the goal of optimally supporting our hotels and continuously improving processes.The OrganizationWorking at Van der Valk means being part of the most hospitable hotels in the Netherlands. Our mission is to create a radiant smile on the faces of our guests! You will be working at the Valk Service Center, which serves as the facilitative organization for over 70 Van der Valk hotels both domestically and internationally. In various teams such as marketing, revenue management, and HR, we collaborate to support our hotels in the best possible way. This is done from our modern office located in the beautiful Van der Valk Hotel in Breukelen.

Join a fun, friendly, and dynamic team dedicated to elevating over 70 Van der Valk Hotels & Restaurants. With various services we provide, we help these hotels grow and offer support where needed. We are continuously on the lookout for interns across different departments for both regular and long-term phases. You will contribute to the growth of our hotels while we help you become a top talent.Finance InternshipHBO Level Breukelen‍ Finance InternAre you a finance enthusiast who thrives in a structured and organized manner within a dynamic setting? Then you will fit right in at Van der Valk. We are seeking an intern who can join us for a minimum of 5 months and take on a challenging management project!YOUR RESPONSIBILITIES Process purchase invoices and ensure timely paymentsPost bank statementsConduct income audits and manage cash book entries, identifying discrepanciesCreate and maintain debtor accounts via email and phone communicationDocument and inventory work processesAssist the Finance Manager and Financial Controller with daily tasksIn this pivotal position, you will gain insight into all aspects of the finance department. Depending on your internship duration and in consultation with the hotel, we may provide interesting management-level assignments, such as digitizing administrative processes or optimizing management sheets.WHO YOU ARE Eager to learnDetail-orientedHighly organizedField of study: Accountancy, Hotel Management, Finance & ControlIf you are pursuing a degree in this field and want to join our team, apply via the orange button! Note: This internship will be available starting September.

Are you ready to collaborate with a dynamic team of Product Owners, UX Designers, Developers, and stakeholders to create the ultimate guest journey for our hotel guests?Your RoleIn this role, you will team up with Product Owners, UX Designers, Developers, and various stakeholders to develop exciting new digital touchpoints in the guest journey. These include innovations like self-checkout systems, digital vouchers, room upsells, and a new mobile app to enhance guests' stays. You will generate fresh ideas to elevate the online experience for our hotel guests.You will engage with a variety of stakeholders, from colleagues in Revenue and Marketing to hotel managers, ensuring clear business requirements are defined and prioritized based on impact and effort for upcoming sprints. The excitement grows as our UX Designer transforms these business requirements into stunning visual concepts, ready for our Product Owner to implement during development sprints.Additionally, you will collaborate with the Support team to identify and implement small improvements based on guest feedback and user reports across all existing touchpoints. Sharing the progress of your digital innovations enthusiastically within our teams and the Van der Valk family is also a key part of your role, which you will do during our monthly development pizza sessions and through brief updates on our internal social platform.Your TeamThe Development team is rapidly growing, comprising eight specialists in product, UX & visual design, product analysis, and low-code development. Together with our development partner, we are working on the Valk Platform, which encompasses all hotel sites and central deal platforms. This includes exciting touchpoints such as Self Check-out, the Mijn Valk Account environment, and the powerful Booking tool that handles the majority of bookings from over 75 hotels.About UsJoining Van der Valk means becoming part of the most hospitable hotels in the Netherlands. We are dedicated to putting a smile on the faces of our guests! You will work at the Valk Service Center, the support organization for more than 75 Van der Valk hotels in the Netherlands and abroad. In various teams like marketing, revenue management, and HR, we strive to support our hotels in the best possible way from our modern office at the beautiful Van der Valk Hotel.

As the Campus Recruiter, you will serve as the face of Van der Valk, engaging with students, educational institutions, and our hotels. Your enthusiasm will play a vital role in connecting young talent with internship and career opportunities within our organization.Your RoleIn this dynamic position, you will actively promote Van der Valk at various schools to attract high-quality interns for over 75 hotels both domestically and internationally. You will represent our organization in an enthusiastic and professional manner at campus recruitment events, internship fairs, and other gatherings. You know where to find young talent and how to inspire them to pursue internship or career opportunities within our organization.

Van bestelling tot levering: jij bewaakt het hele proces. Met jouw oog voor detail en service creëer je elke dag een online wow-ervaring.Jouw rolAls het gezicht van de Valk Store ben jij het eerste aanspreekpunt voor zowel klanten als leveranciers. Je waarborgt een soepel verloop van bestellingen en garandeert dat klanten de herkenbare Van der Valk-ervaring, zowel online als offline, beleven. Je bent verantwoordelijk voor klantcontact en service, en behandelt vragen en klachten persoonlijk, waarbij je deze analyseert om de kwaliteit van onze dienstverlening voortdurend te verbeteren. Tevens houd je het ordermanagement en de voorraad nauwlettend in de gaten, zodat klanten zorgeloos kunnen bestellen.Jouw verantwoordelijkhedenJe rol overstijgt het operationele: je signaleert trends en knelpunten en stelt rapportages op over populaire producten en bestelgedrag. Deze inzichten deel je met ons marketing- en campagneteam om acties en promoties beter af te stemmen op de wensen van klanten. Je bouwt sterke relaties met leveranciers, denkt mee over oplossingen bij problemen en draagt actief bij aan procesoptimalisaties. Dit stelt je in staat om het volledige leveranciersproces te begrijpen en een solide basis te leggen voor groei en ontwikkelingsmogelijkheden binnen Van der Valk.Je teamHet Operations team bestaat uit 10 gedreven collega's en vormt de verbindende schakel tussen de hotels, gasten en andere afdelingen. Samen zorgen jullie voor optimale ondersteuning van de hotels, zodat gasten zich altijd welkom en gewaardeerd voelen.De organisatieWerken bij Van der Valk betekent deel uitmaken van de meest gastvrije hotels in Nederland. Een stralende glimlach op de gezichten van onze gasten, daar doen we het voor! De Valk Store is de online webshop van Van der Valk en maakt deel uit van het Valk Service Center, dat meer dan 70 Van der Valk hotels in binnen- en buitenland ondersteunt. In verschillende teams zoals marketing, revenue management en HR werken we samen op ons moderne kantoor in het prachtige Van der Valk Hotel in Breukelen.

Are you passionate about exploring the digital landscape of hotel technology? Do you thrive on developing, testing, and documenting innovative technical solutions aimed at enhancing the guest experience and optimizing hotel operations? If so, we want to hear from you!Your RoleAs a Product Owner, you will collaborate closely with a seasoned Product Owner, Business Analysts, and the Development team within the Product Team. You will act as the vital link between business and IT, contributing to the translation of needs and ideas into clear, valuable solutions for our hotels. Your attention to detail and commitment to quality will support the development, testing, and improvement of our digital products.Your responsibilities will include:Preparing, executing, and coordinating test work (functional testing, acceptance testing) to ensure the quality of our products;Actively brainstorming about improvements and new functionalities, sharing insights and documentation within the Product Team;Refining and detailing user stories, acceptance criteria, and requirements in collaboration with stakeholders, business analysts, and the development team;Supporting backlog management, sprint preparations, and prioritization.Elevate the technical backbone of our hotels to the next level!Your TeamYou will be working with a young and dynamic team focused on digital innovation at Van der Valk. Alongside Product Owners, UX Designers, Developers, and stakeholders, you will contribute to exciting new digital touchpoints in the guest journey. Think of products like self-checkout, digital vouchers, room upselling, or a new mobile app for guest use during their stay.The OrganizationJoining Van der Valk means working with the most hospitable hotels in the Netherlands. Our mission is to bring smiles to our guests' faces! You will be part of the Valk Service Center, which serves as the support organization for over 75 Van der Valk hotels in the Netherlands and abroad. In diverse teams such as marketing, Revenue Management, and HR, we collectively support our hotels in the best possible way.

Are you numerically adept, can you quickly identify patterns, and are you eager to advance your career as a Finance professional? Valk Inkoop is currently seeking a Finance Intern (MBO) to join our team.Your InternshipDuring your internship in the Finance department at Valk Inkoop, you will engage with a variety of financial processes. Your responsibilities will include operational tasks such as processing purchase invoices, handling bank transactions, and managing accounts receivable and payable. You will also serve as a point of contact for our hotels and suppliers. Additionally, you will assist with month-end closings, year-end financial statements, and various management reports. To gain deeper insights into these processes, you will support daily operations and work as a full-fledged team member in our Finance department.Your TeamThe Finance team at Valk Inkoop comprises a Junior Controller and a Head of Finance, both of whom work on-site in Eindhoven at least once a week, with much of the work being conducted digitally. Occasionally, you will also work at our locations in Stein-Urmond and Breukelen. Our open culture fosters an environment where questions can be asked, ideas can be shared, and colleagues can collaborate, creating a work atmosphere that is both professional and enjoyable.The OrganizationWorking at Van der Valk means being part of the most hospitable hotels in the Netherlands. Our mission is to bring smiles to our guests' faces! You will be part of the distribution center for the Purchasing department, which handles strategic procurement for over 70 Van der Valk hotels both domestically and internationally. In 2022, we decided to manage our storage and distribution in-house, leading to the construction of a new, modern distribution center near Eindhoven Airport.

Are you ready to explore the digital landscape of hotel technology? Do you have a passion for developing, testing, and documenting innovative technical solutions that enhance guest experiences and streamline hotel operations? If so, we want you on our team!Your RoleAs a Product Owner, you will collaborate closely with an experienced Product Owner, Business Analysts, and the Development Team within the Product Team. You will serve as the vital link between business needs and IT, helping to translate ideas and requirements into clear, valuable solutions for our hotels. Your attention to detail and commitment to quality will play a crucial role in the development, testing, and improvement of our digital products.Your responsibilities will include:Preparing, executing, and coordinating testing activities (functional testing, acceptance testing) to ensure the quality of our products;Actively contributing ideas for improvements and new features, while sharing insights and documentation within the Product Team;Elaborating and refining user stories, acceptance criteria, and requirements in collaboration with stakeholders, business analysts, and the development team;Assisting with backlog management, sprint preparations, and prioritization.Help elevate the technical backbone of our hotels!Your TeamYou will work within a young and dynamic team focused on digital innovation at Van der Valk. Together with fellow Product Owners, UX Designers, Developers, and stakeholders, you will create exciting new digital touchpoints in the guest journey, such as self-checkout solutions, digital vouchers, room upselling, and a new mobile app for guests during their stay.The OrganizationJoining Van der Valk means being part of the most hospitable hotels in the Netherlands. We strive to bring bright smiles to our guests' faces! You will be part of the Valk Service Center, which supports over 75 Van der Valk hotels both domestically and internationally. In various teams, including marketing, revenue management, and HR, we work together to provide our hotels with the best possible support.

Are you a hotel professional who thrives on support, improvement, and advisory roles? As an Operations Specialist, you will be the essential link between our hotels and innovative operational solutions.Your RoleIn the role of Operations Specialist, you will serve as the primary point of contact for our hotels regarding operational and system-related inquiries. You will assist hotels in utilizing both internally developed systems, such as online check-in, as well as external systems used within the hotels. Your experience in hotel operations allows you to understand daily workflows and provide targeted advice on effective practices. Within the organization, you will represent the voice of the hotels and ensure that feedback is addressed and translated into improvements.As an Operations Specialist, you will guide our hotels in operational inquiries, advise on more efficient practices, introduce new updates and functionalities, provide training, identify improvement opportunities and trends, and contribute to projects and enhancement initiatives. You will represent the interests of the hotels within our organization and assist in the further development of the online knowledge base.Your TeamYou will be part of the Operations team, consisting of 10 motivated colleagues. Together, you serve as the connecting link between the hotels and internal departments, aiming to provide optimal support and continuously improve processes.The OrganizationWorking at Van der Valk means being part of the most hospitable hotels in the Netherlands. We strive to bring smiles to our guests' faces! You will be part of the Valk Service Center, which supports more than 70 Van der Valk hotels both domestically and internationally. Through various teams such as marketing, revenue management, and HR, we collaboratively support our hotels in the best possible way from our modern office located in the beautiful Van der Valk Hotel in Breukelen.

Are you a hotel professional who thrives on providing support, enhancing processes, and offering strategic advice? As an Operations Specialist, you are the vital link between our hotels and innovative operational solutions.Your RoleIn this position, you will serve as the primary contact for our hotels regarding operational and system-related inquiries. You will assist hotels in utilizing both internally developed systems, such as online check-in, and external systems used within the hotels. With your experience in hotel operations, you have a solid understanding of daily processes on the ground and can provide targeted advice on effective practices. Within our organization, you will represent the voice of the hotels, ensuring that feedback is addressed and translated into enhancements.As part of your responsibilities, you will introduce new updates and functionalities, conduct training sessions, identify improvement opportunities and trends, and contribute to projects aimed at process enhancements. Furthermore, you will advocate for the interests of the hotels within our organization and assist in the development of our online knowledge base.Your TeamYou will be part of the Operations team, consisting of 10 dedicated colleagues. Together, you will act as the connecting link between the hotels and internal departments, with the goal of optimally supporting hotels and continuously improving processes.The OrganizationWorking at Van der Valk means being a part of the most hospitable hotels in the Netherlands. We aim to put a radiant smile on the faces of our guests! You will be employed at the Valk Service Center, which serves as the facilitating organization for over 70 Van der Valk hotels both domestically and internationally. In various teams such as marketing, revenue management, and HR, we collaboratively support our hotels to the best of our abilities from our modern office located in the beautiful Van der Valk Hotel in Breukelen.

From order to delivery: you oversee the entire process. With your attention to detail and customer service, you create an online experience that delights every day.Your RoleAs the face of the Valk Store, you are the primary contact for customers, suppliers, and colleagues. You ensure that orders are processed seamlessly and that customers experience the recognizable Van der Valk service both online and offline. You are responsible for customer interactions and service, personally addressing inquiries and complaints while analyzing them to continuously improve service quality. Additionally, you closely monitor order management and inventory, ensuring that customers can always place orders with confidence.Your role goes beyond execution: you identify trends, pinpoint bottlenecks, and prepare reports on popular products and purchasing behavior. You share these insights with the Marketing and Campaign team to better align actions and promotions with customer needs. You build strong relationships with suppliers, collaborate on problem-solving, and actively contribute to process optimizations. This allows you to gain a comprehensive understanding of the supplier process and establish a solid foundation for growth and advancement opportunities within Van der Valk.Your TeamThe Operations team consists of 10 driven colleagues and serves as the connective link between hotels, guests, and other departments. Together, you ensure that hotels receive optimal support and that guests always feel welcome and valued.The OrganizationWorking at Van der Valk means being part of the most hospitable hotels in the Netherlands. We strive to have a radiant smile on the faces of our guests! Valk Store is the online webshop of Van der Valk and is part of the Valk Service Center, which supports over 70 Van der Valk hotels both domestically and internationally. In various teams such as marketing, revenue management, and HR, we work together to support our hotels in the best possible way from our modern office at the beautiful Van der Valk Hotel in Breukelen.

Ben jij de onmisbare schakel tussen hospitality en IT, die ervoor zorgt dat systemen altijd veilig en soepel functioneren? Zet jouw expertise in en maak dagelijks impact op meer dan 70 hotels!Jouw rolAls Application Specialist ben jij verantwoordelijk voor het garanderen van stabiele, veilige en goed ingerichte systemen in onze hotels. Je fungeert als het aanspreekpunt voor complexe gebruikersvragen vanuit de hotels en bent de verbindende schakel tussen onze hotels, leveranciers en ontwikkelteams. Door jouw heldere communicatie en servicegerichte aanpak zorg je ervoor dat collega's efficiënt met onze applicaties kunnen werken.Een belangrijk aspect van je functie omvat basis security- en IT-beheer. Je beheert gebruikersaccounts, rechten en groepen, volgt configuratieverzoeken op en houdt toezicht op de juiste toegangsniveaus binnen onze systemen. Tevens monitor je de betrouwbaarheid van de applicaties en zorg je ervoor dat eventuele problemen snel worden gedetecteerd en opgelost.Je speelt ook een rol in het lichte beheer van Azure binnen onze Microsoft-omgeving, zoals het beheren van gebruikers en groepen. Hiermee ben je de schakel tussen de operationele hotelomgeving, IT, beveiliging en onze leveranciers, met als doel een veilige, stabiele en gebruiksvriendelijke digitale omgeving te waarborgen.Waar hospitality en IT samenkomen, ben jij de centrale figuur.In deze functie ben je het aanspreekpunt voor hotels en zorg je ervoor dat zij veilig en efficiënt met hun systemen kunnen werken. Je behandelt verzoeken met betrekking tot accounts, rechten en configuraties en ondersteunt bij systeemwijzigingen. Daarnaast geef je advies over het optimaal gebruik van applicaties en signaleert knelpunten.Je beheert gebruikers en rechten binnen systemen zoals Azure, PMS en betalingsoplossingen, waarbij je scherp toeziet op veiligheid en toegang. Bovendien voer je basisbeheer uit in Azure AD en ondersteun je bij identity- en beveiligingsvraagstukken.Bij incidenten analyseer je problemen en stem je af met leveranciers of interne teams. Je draagt actief bij aan verbeteringen, documentatie en projecten, zodat hotels kunnen rekenen op een stabiele en veilige digitale omgeving.Je teamJe maakt deel uit van het Operations-team, dat bestaat uit tien collega's die meer dan 75 Van der Valk Hotels ondersteunen. Terwijl Operations zich richt op de dagelijkse processen binnen de hotels en de gasten, richt het Applications-team zich op het waarborgen van stabiele, veilige en goed ingerichte IT-systemen.

Are you ready to make an impact as a marketer within the largest hotel family in the Netherlands?Your RoleAt Van der Valk, our focus is on hospitality, a principle we take great pride in. To ensure that our hotel colleagues can fully concentrate on guest experiences, our hotel marketing team is here to provide essential support.You will deliver high-quality marketing services to your assigned portfolio of hotels. But to be honest, this role encompasses much more than just marketing. You will serve as a consultant, point of contact, knowledge resource, and specialist—a vital link in our operations. Your toolkit is designed to elevate the online marketing presence and guest journey of our hotels. You’ll begin with foundational content advice, acting as an additional set of eyes for your hotel colleagues, contributing to the optimal structure of content pages, and ensuring that the 'reserve' button functions flawlessly.

Are you an organizational talent with a keen commercial sense who thrives on supporting a dynamic and ambitious sales team?Your RoleAs a Sales Support Specialist, you will be the pivotal link within the sales team at Valk Service Center. You will ensure that commercial initiatives are thoroughly prepared, scheduled, and followed up on. Your support will span both operational and strategic sales activities, contributing to a professional and efficient workflow within the team.In this role, you will collaborate closely with another Sales Support Specialist, the Head of Sales, Sales Managers, and other colleagues to optimally serve Valk Business accounts and maximize commercial opportunities.Will you help ensure that sales activities, appointments, and follow-ups run smoothly alongside your colleagues?You will coordinate and support various sales activities by planning and organizing sales blitzes, regional meetings, and quarterly meetings, ensuring that all involved parties receive timely and accurate information. Additionally, you will assist at trade shows and commercial events by scheduling appointments with national and international contacts, overseeing preparation and communication, and ensuring effective follow-up on leads and appointments. You will provide administrative and commercial support to the sales team, monitor actions, process data, and assist with requests and changes to the Booking Office. Furthermore, you will manage corporate rates in the systems, facilitating easy booking for global accounts. Lastly, you will actively contribute ideas for optimizing sales processes and propose improvements for more efficient workflows.Your TeamYou will join an enthusiastic and driven sales team consisting of 4 Sales Managers, 1 Sales Support colleague, 2 Sales Agents, and 2 interns who support the team daily. In this position, you will report directly to the Head of Sales and work closely with all disciplines within the team.The OrganizationWorking at Van der Valk means being part of the most welcoming hotels in the Netherlands. A radiant smile on our guests' faces is our ultimate goal! You will work at the Valk Service Center, which serves over 70 Van der Valk hotels both domestically and internationally. Various teams, including Marketing, Sales, Revenue Management, and HR, collaborate to support our hotels in the best possible way, all from our modern office in the beautiful Van der Valk Hotel.

Join a vibrant and friendly team dedicated to elevating over 70 Van der Valk Hotels & Restaurants. We provide a variety of departments and services that aid in the growth of our hotels, offering support wherever needed. We are continuously on the lookout for interns across various departments, offering both short-term and long-term placements. You will contribute to the growth of our hotels while we help you develop into a top talent.Marketing InternHBOLocation: BreukelenPosition: Marketing InternAre you the creative mind ready to put our hotels on the map both online and offline? As a Marketing Intern at Valk Service Center, no two days will be the same. Collaborating with our team of online marketers, you will drive success through our (international) campaigns and assist in optimizing and expanding over 70 hotel websites.YOUR RESPONSIBILITIES Conceptualizing successful marketing campaignsCreating engaging content for various communication channelsManaging online newslettersDeveloping content plans for the hotelsOptimizing hotel websitesStaying updated on developments in marketing and communication.WHO YOU ARE Eager to learnCreativeDrivenEnthusiasticStrong communicatorIf this sounds like your ideal opportunity, apply now using the orange button! Note: This internship will be available starting September.

Are you numerically inclined, quick to identify connections, and eager to develop your career as a Finance professional? Valk Inkoop is currently seeking a Finance Intern (MBO) to join our team immediately.Your InternshipDuring your internship in the Finance department at Valk Inkoop, you will be involved in various financial processes. Your responsibilities will include operational tasks such as processing purchase invoices, handling bank transactions, and managing accounts receivable and payable. You will also serve as a point of contact for our hotels and suppliers. Additionally, you will assist with month-end close, annual financial statements, and various management reports. To gain deeper insights into the processes involved, you will support daily operations and engage as a full-fledged team member within our Finance department.Your TeamThe Finance team at Valk Inkoop consists of a Junior Controller and a Head of Finance, who work on-site in Eindhoven at least once a week; much of the work will be conducted digitally. Occasionally, you will also work at our locations in Stein-Urmond and Breukelen. Our team fosters an open culture where questions are welcomed, ideas are shared, and collaboration is encouraged. This creates a work atmosphere that is both professional and enjoyable.About the CompanyWorking at Van der Valk means being part of the most hospitable hotels in the Netherlands. Our goal is to bring smiles to our guests' faces! You will be part of the distribution center for the Purchasing department, which is responsible for strategic procurement for over 70 Van der Valk hotels in the Netherlands and abroad. We previously outsourced storage and distribution, but in 2022, we decided to bring this in-house by constructing a modern distribution center near Eindhoven Airport.

Join an enthusiastic, friendly, and dynamic team dedicated to elevating over 70 Van der Valk Hotels & Restaurants. With a variety of departments and services, we support hotels in their growth and provide assistance whenever necessary. We are consistently seeking interns across various departments for both regular and long-term internships. You will contribute to the growth of our hotels while we help you become a top talent.Service and SupportMBO Level 4/HBO Hotel Management Breukelen‍ Service & Success InternAre you our new commercial asset?As a Service & Success Intern, you will be the essential link between our internal staff, the hotels, our guests, and the customers of the Valk Store. You will be responsible for a diverse range of tasks that often need to be executed simultaneously. Thanks to your organizational skills and ability to adapt quickly, you will ensure that everything runs smoothly.YOUR RESPONSIBILITIES During your internship, you will assist us in various areas, such as:All systems that keep our hotels operational, such as the reservation systemThe websiteThe online check-in moduleResponding to guest inquiries about the Valk Gift Card and our Valk Loyal programYou will also play a crucial role in the Valk Store, ensuring that our customers can experience the unique Van der Valk feeling at home. In this role, you will be responsible for:Advising customersMaintaining contact with suppliersProcessing incoming ordersWith your dedication and enthusiasm, you will elevate the service of our hotels and create unforgettable guest experiences – both online and offline.WHO YOU ARE Eager to learn and solution-orientedEffortlessly manages multiple tasks and responsibilitiesExcels in communication and flexibilityHas an affinity for systems and enjoys working in a dynamic environmentIs enthusiastic and proactiveFurthermore, you are available for at least 30 hours per week to contribute. There is also potential for conducting a research project.

From order to delivery: you oversee the entire process. With your keen eye for detail and commitment to service, you create an exceptional online experience every day.Your RoleAs the face of the Valk Store, you are the primary contact for customers, suppliers, and colleagues. You ensure orders are processed smoothly, allowing customers to experience the distinct Van der Valk hospitality, both online and offline. You are responsible for customer interaction and service, addressing inquiries and complaints personally while analyzing them to continuously improve services. Additionally, you closely monitor order management and inventory to ensure customers can order with peace of mind.Your responsibilities go beyond mere execution: you identify trends, pinpoint bottlenecks, and prepare reports on popular products and purchasing behavior. You share these insights with the Marketing and Campaign team to better align actions and promotions with customer needs. By cultivating strong relationships with suppliers, you contribute to problem-solving and actively participate in process optimizations. This role allows you to gain a comprehensive understanding of the supplier process, laying a solid foundation for growth and advancement opportunities within Van der Valk.Your TeamThe Operations team consists of 10 dedicated colleagues and serves as the vital link between the hotels, guests, and other departments. Together, you ensure that hotels receive optimal support and that guests always feel welcome and appreciated.The OrganizationWorking at Van der Valk means being part of the most hospitable hotels in the Netherlands. We strive for a radiant smile on our guests' faces! The Valk Store is the online shop of Van der Valk and is part of the Valk Service Center, which supports over 70 Van der Valk hotels both domestically and internationally. In various teams such as marketing, revenue management, and HR, we collaborate to provide the best possible support for our hotels from our modern office located in the beautiful Van der Valk Hotel in Breukelen.