B2B Sales Specialist at Motorway | Brighton

Motorway is hiring a B2B Sales Specialist based in Brighton. This position plays a key role in supporting business growth by working closely with partners and ensuring clients receive reliable, attentive service. What you will do Build and manage relationships with important stakeholders Spot and pursue new business opportunities Deliver consistent, high-qua…

Join Our Team as a Customer Escalations SpecialistAt Motorway, the UK’s leading online marketplace for used cars, we are transforming the way private car sellers connect with verified dealers across the nation. Established in 2017, our innovative platform has secured £143 million in Series C funding, thanks to the support of top technology investors. Now is an exciting time to become part of our journey as we continue to set new standards in the industry.Meet the Customer Escalations Team I’m James Tiltman, and I lead our dedicated Customer Escalations team. We handle the most challenging customer interactions, ensuring that every experience is resolved positively. Our mission is to enhance the customer journey while collaborating with various departments to identify areas for improvement. If you have a knack for problem-solving and a passion for customer satisfaction, we want you on our team!Your RoleAs a Customer Escalations Specialist, you will be at the forefront of resolving intricate customer issues and providing exceptional support. Your responsibilities will include:Navigating complex escalations and collaborating with stakeholders to develop customer-centric solutions.Addressing formal complaints and responding to Net Promoter Score (NPS) inquiries.Managing reviews on platforms such as Trustpilot, Google Reviews, and app stores.Resolving critical issues escalated to senior management.Utilizing compensation strategies for effective service recovery.Overseeing GDPR requests and ensuring operational compliance.Gathering and sharing customer feedback to enhance our operations and processes.Assisting various departments in detecting and preventing fraud, security issues, and legal claims.Your ProfileYou have a background in customer-facing roles and are adept at managing difficult conversations.You possess strong investigative, detail-oriented, and analytical skills.You are dedicated to delivering high-quality customer care and improving customer experiences.

Join Our Team as a Sales Team LeaderAt Motorway, the UK's leading online used car marketplace, we are on a mission to revolutionize the way private car sellers connect with verified dealers. Since our inception in 2017, we've leveraged technology to enhance the selling experience, raising £143 million in Series C funding and rapidly growing our presence in the market.As a pivotal member of our team, you'll play a significant role in this dynamic phase of our growth.Our TeamHello! I’m Lucy, the Post Sale Manager at Motorway. We are seeking a dedicated Team Leader to enhance our Brighton-based contact centre. Our close-knit team is essential to ensuring a seamless post-sale experience for our customers, focusing on high-caliber support and collaboration.Your RoleAs the Post-Sale Team Leader, you will oversee the performance of our retention and support functions. This is not merely a transition into leadership; we are looking for a proactive manager eager to tackle new challenges. Your key responsibility will be to enhance team performance, ensuring we meet our seller retention targets through effective coaching, motivation, and management oversight.Key ResponsibilitiesPerformance Management: Manage daily operations of your team, driving both individual and collective performance towards retention targets and SLAs.Coaching & Development: Conduct impactful one-on-one sessions, performance reviews, and development plans aimed at building skills, resilience, and accountability.Data-Driven Leadership: Utilize dashboards and analytics to identify trends, resolve issues, and share insights that enhance business outcomes.Operational Oversight: Ensure fair management of attendance, adherence, and employee wellbeing.Stakeholder Collaboration: Collaborate with post-sale stakeholders and BPO partners to ensure service delivery meets our high standards.

Motorway is looking for a Dealer Experience Specialist based in Brighton. This position centers on supporting dealer partners and ensuring their experience with Motorway runs smoothly. Daily work involves direct communication with dealers, answering their questions, and resolving any issues that arise. Key responsibilities Work directly with dealer partners to understand their needs and concerns Respond to dealer inquiries, offering clear and helpful solutions Spot opportunities to improve processes that affect dealer satisfaction Collaborate with other teams at Motorway to address dealer feedback What we’re looking for Comfortable working in a busy environment Enjoys helping others and finding solutions to problems Strong communicator Reliable and committed to providing consistent support

Role overview The Sales Operations Coordinator at Motorway plays a key part in supporting the sales team in Brighton. The focus is on refining internal processes and ensuring daily tasks run smoothly. Strong analytical skills and a careful approach to detail are essential for helping the team reach its sales targets and provide a high level of service to customers. What you will do Improve sales processes to boost efficiency Assist the sales team with routine operational needs Use analytical skills to support sales performance Help create a positive experience for customers Location This role is based in Brighton and requires on-site presence.

Motorway seeks a Customer Experience Specialist based in Brighton. This role centers on helping customers, handling their questions, and resolving concerns through several communication channels. The aim is to make sure each customer finishes their interaction feeling satisfied and confident in the service received. Key responsibilities Communicate with customers via phone, email, and chat Address inquiries promptly and work through any issues that arise Listen carefully to customer needs and provide clear, actionable solutions Build strong relationships and foster loyalty to the Motorway brand

Motorway connects private car sellers with thousands of verified dealers across the UK, streamlining the used car marketplace through technology. Since launching in 2017, the company has raised £143 million in Series C funding and continues to grow quickly. Role Overview The Contact Centre Team Leader will join the Seller Sales team in Brighton. This role oversees a team of Sales Agents, focusing on daily performance, coaching, and team development. The position suits hands-on people managers who bring energy and accountability to their teams. It is designed for leaders ready to take on significant responsibility, not as a first step into management but as a chance to make a real impact in a scaling operation. What You Will Do Oversee daily operations for a sales team of up to 14 Contact Centre agents. Monitor and drive performance against KPIs, both for individuals and the team. Coach team members to develop skills, resilience, and accountability. Use data and dashboards to spot trends, address challenges, and share insights. Lead regular 1-2-1s, performance reviews, and create development plans. Manage attendance, adherence, and wellbeing with transparency and fairness. Work with other teams to improve business outcomes. Bring creativity and energy to motivate the team and drive results. Take ownership of operational challenges and new initiatives. Collaborate as part of the broader management team. What We’re Looking For Experience as a Sales Team Leader in a contact centre or high-paced sales environment. This role is based in Brighton.

Role overview The Dealer Governance Specialist at Motorway plays a key part in upholding compliance and high standards across the dealer network. Based in Brighton, this role helps drive operational improvements and supports strong practices within the automotive sector. What you will do Work closely with stakeholders to identify and address governance issues Implement policies that encourage compliance and transparency Promote accountability and best practices throughout the dealer network Collaboration This position requires frequent interaction with teams across the business. Building a culture of openness and responsibility is central, ensuring that policies are clearly understood and consistently followed.

Join our dynamic Field Sales Team at SumUp as a Field Sales Consultant in Brighton! We are looking for motivated sales professionals with prior experience in B2B Sales to help local entrepreneurs thrive using our innovative payment solutions. In this role, you'll have the opportunity to earn uncapped commission while establishing meaningful relationships and providing exceptional service.We offer extensive training, resources, and support to ensure your success. If you have a customer-centric mindset, prior experience in field sales, and a drive to work independently, we would love to hear from you!

Join Sixt, a leading global provider of mobility solutions, as a Sales Executive in Brighton. In this dynamic role, you will be responsible for driving sales growth and fostering relationships with our clients. Your ability to engage with customers and identify their needs will be crucial in delivering exceptional service and achieving sales targets.

Join our dynamic sales team at The Good Guys in Brighton! As a Sales Team Member, you will play a crucial role in delivering exceptional customer service and driving sales. Your enthusiasm for technology and commitment to helping customers find the perfect products will make you a key contributor to our team's success.Responsibilities include engaging with customers, understanding their needs, and providing tailored product recommendations. You will also assist with inventory management and ensure that our sales floor is welcoming and well-organized.

Role overview The Business Development Manager (BDM) at yellltd in Brighton plays a key part in expanding the company’s reach. The focus is on finding new business, building strong client relationships, and guiding strategies that help grow our market presence. What you will do Seek out and pursue new business opportunities to drive growth Work closely with clients to understand their needs and priorities Create and carry out plans that support a stronger position in the market Location This role is based in Brighton.

Join us at Soho House Brighton as a Seasonal Runner, where you will play a crucial role in supporting our team, ensuring that our guests have a memorable experience. Your responsibilities will include assisting with the setup and breakdown of events, delivering exceptional service, and maintaining the high standards for which Soho House is known.

Join the dynamic team at Domino's Pizza as an Assistant Manager! In this key role, you will support the store manager in daily operations while ensuring exceptional customer service is provided. You will be responsible for leading the team, managing inventory, and maintaining store standards.

Join our dynamic team at Domino’s Pizza as an Assistant Manager! In this role, you will support the Store Manager in overseeing daily operations, ensuring exceptional customer service, and driving sales. You will have the opportunity to lead a passionate team, implement promotional strategies, and maintain operational excellence in a fast-paced environment.

Join our vibrant team as a Bartender at Brighton Beach House, where we create exceptional experiences for our guests. As a Bartender, you will be responsible for crafting innovative cocktails, providing outstanding customer service, and ensuring a welcoming atmosphere. Your passion for mixology and dedication to quality will enhance our guests' enjoyment and contribute to the overall success of our establishment.

About Blank Street Blank Street is on a mission to change how people experience food and drink. Since opening our doors, we have focused on turning everyday routines into memorable moments. Our team serves millions of customers in cities across the UK and beyond, always striving for quality and attention to detail. The energy and dedication of our staff drive everything we do. Role Overview: Barista – Brighton Baristas at Blank Street work both independently and alongside teammates to create a welcoming atmosphere. This role suits someone who enjoys connecting with people and takes pride in delivering excellent service. Expect to prepare drinks from a carefully selected menu, meet customer needs with care, and help ensure every visit feels special.

Join The Esplanade as our new Head Chef, where your culinary expertise will shine. We are looking for a passionate and innovative leader to inspire our kitchen team and create exceptional dining experiences. You will be responsible for menu creation, managing kitchen staff, and ensuring the highest standards of food quality and hygiene.

Join our team at Domino's Pizza as a Delivery Driver! We're looking for enthusiastic individuals who love to drive and have a passion for customer service. In this role, you will be responsible for ensuring timely deliveries while providing excellent customer experiences. If you enjoy a fast-paced environment and love working with people, this is the job for you!

Join the vibrant team at Soho House Brighton as a Fitness Coach, where you will inspire and motivate members to achieve their personal fitness goals. Your passion for wellness and expertise in fitness training will help us create a welcoming environment for all. You will lead personalized training sessions, conduct group classes, and provide valuable fitness advice, all while upholding our commitment to member satisfaction.