Senior Bilingual Technical Support Representative (Spanish/English)

About Axon Axon’s mission is to Protect Life by addressing critical safety and justice challenges. The company builds an ecosystem of devices and cloud software for law enforcement and public safety agencies. Axon values collaboration, transparency, and diverse perspectives from both customers and communities. Position Overview Title: Senior Bilingual Techni…

Role Overview Axon is seeking a Senior Bilingual Technical Support Representative (French/English) based in Bucharest, Romania. This role supports Axon's mission to protect life by helping public safety agencies use advanced technology to serve their communities more effectively. About Axon Axon develops devices and cloud software for public safety, with a focus on innovation and collaboration. The company values honesty, empathy, and diverse perspectives from customers and communities. Axon aims to reduce administrative work for officers and speed up justice by integrating video and digital tools into police records. What You Will Do Act as a key contact for French-speaking clients and law enforcement partners in the U.S., Europe, and Francophone regions. Deliver technical support in both French and English via phone and email. Troubleshoot and resolve complex issues involving Axon hardware and software products. Ensure a culturally sensitive and professional customer experience. Collaborate with team members on projects to improve customer support and drive product adoption. Position Details Location: Bucharest, Romania Reports to: Director of International Support Direct Reports: None

About Axon Axon’s mission is to protect life. The company develops devices and cloud software designed to address key safety and justice challenges. Collaboration drives Axon’s work, and the team values input from customers, communities, and colleagues alike. Based in Bucharest, Romania, Axon offers a workplace where initiative and impact go hand in hand. Employees contribute to meaningful change and support a mission that matters. Role Overview: Senior Bilingual Technical Support Representative (German/English) This senior-level position serves as a crucial connection between Axon and German-speaking customers, including law enforcement partners in the U.S., Europe, and the DACH region (Germany, Austria, Switzerland). The role requires fluency in both German and English. What You Will Do Deliver expert technical support for Axon’s hardware and software products in German and English. Communicate with customers via phone and email to resolve complex issues. Ensure a seamless, culturally aware experience for each customer interaction. Work closely with cross-functional teams to improve customer satisfaction. Help drive adoption of Axon products by providing outstanding bilingual support. Our Mission in Action Axon equips law enforcement with advanced tools, from TASER devices to a broad suite of software solutions. The company aims to reduce administrative burdens, strengthen community relationships, and improve service delivery. Axon is committed to transforming police record-keeping with video technology and continues to innovate toward a safer future.

About Axon Enterprise, Inc. Axon Enterprise, Inc. develops devices and cloud solutions for public safety and justice. The team values collaboration, open communication, and a range of perspectives to address real-world challenges. Every role at Axon supports a mission to improve safety and trust in communities. Role Overview: Senior Technical Support Representative Location: Bucharest, Romania The Senior Technical Support Representative joins the Bucharest-based team to provide support for English-speaking customers worldwide. This position focuses on resolving complex technical issues by phone and email. The work directly impacts customer satisfaction and strengthens Axon's reputation for client support. Axon’s Commitment to Public Safety Axon continues to build on its legacy, starting with the TASER, by creating advanced hardware and software for law enforcement. The company aims to reduce administrative tasks for officers, so they can spend more time serving their communities. Each product and service is designed to support safer, more effective policing. What You Will Do Assist English-speaking customers from around the world with technical questions and issues Communicate solutions clearly by phone and email Focus on delivering a positive customer experience Contribute to Axon's broader goal of supporting public safety through technology

D-ploy is a leading provider of IT and Engineering Solutions with a strong presence across the EMEA region, including countries such as Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. Our commitment to delivering innovative IT services and solutions empowers industry-leading clients, enhancing their IT productivity and overall business value through reliability and efficiency.We are currently in search of a dedicated IT Onsite Support Technician to provide exceptional support to end-users in a professional and regulated environment in Bucharest.Key Responsibilities:Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.Act as the primary onsite point of contact for end-user IT issues, ensuring prompt resolution.Troubleshoot incidents and service requests using our ticketing system (ServiceNow).Provide professional user support both desk-side and remotely.Accurately document all activities and resolutions in the ticketing system.Assist with IT onboarding for new employees, including equipment setup and user guidance.Contribute to and maintain knowledge base documentation.Support initiatives aimed at continuous service improvement.

Be a Force for Good at Axon.At Axon, our mission is to protect life. We are innovators tackling critical safety and justice challenges with our advanced ecosystem of devices and cloud software. Our collaborative approach fosters open communication and values diverse perspectives from our customers, communities, and each other.Join our dynamic team at Axon, where you will drive meaningful change and take ownership of initiatives that matter in a fast-paced environment. Here, your contributions truly make a difference.Your ImpactWe are looking for a Director of Technical Support (International) to play a key role in scaling our Tier 1 and Tier 2 Technical Support teams globally. You will report directly to the Senior Director of Global Support and will be instrumental in establishing the operational framework, structure, and cross-functional collaborations necessary to support our rapidly evolving product portfolio across various regions.This position requires a seasoned technical support leader with extensive operational experience, a robust understanding of connected device products, a proven history of building and transforming teams, and the capability to lead through change. You will design and implement scalable support processes, facilitate post-acquisition alignment, and collaborate closely with Product, Engineering, Sales, Customer Success, and IT to ensure a seamless, world-class customer experience.

Veeam Software supports over 550,000 organizations worldwide with solutions for data protection, resilience, and security management. The company works with leading brands and continues to expand its global reach, focusing on building trust in data and AI. Role overview The Senior Customer Success Representative for Named Accounts manages renewals for customer maintenance contracts within a dedicated territory. This position emphasizes delivering a positive customer experience, retaining accounts, and identifying chances to upsell premium services and add-ons. Performance in this role is measured by revenue bookings and the ability to exceed set quotas. Key responsibilities Achieve or exceed quotas for renewals and expansion within assigned territory. Maintain a strong annual pipeline by reaching out to customers at least nine months before support expiration, performing technical health checks, and providing proactive support to drive product adoption. Engage customers to introduce new features, recommend additional products, align solutions with business goals, and facilitate renewals and account growth through upgrades and new licenses. Identify and build relationships with key stakeholders at both customer and partner organizations, tailoring approaches to their needs. Reconnect with customers whose support has lapsed to encourage service reactivation. Collaborate with Deal Desk, Legal, Sales, and other teams to prepare enterprise renewal agreements and handle special terms. Communicate and negotiate complex offers with executive-level contacts. Provide accurate forecasting and business analysis, sharing insights to inform strategic decisions. Location This position is based in Bucharest, Romania. Language requirements Bilingual proficiency in Russian and English is required.

Join our dynamic team as a Level 1 Technical Support Engineer and become the first point of contact for technical assistance in the vehicle repair process, supporting local dealer networks within your assigned European country.Deliver first-level support to dealerships and workshops.Engage directly with repairers in their native language.Diagnose and comprehend technical issues faced with vehicles.Ensure adherence to recommended diagnostic procedures and protocols.Provide timely solutions or effectively guide repairers towards resolution.Escalate intricate cases to Level 2 support as necessary.Operate in alignment with established technical assistance processes and standards.Your objective is to resolve technical incidents efficiently and cost-effectively, ensuring top-notch support for our network.Work Setup (Important)This role is specific to one country: Germany / Italy / Spain.Work is conducted on-site at the client's infrastructure in that country.Relocation to the assigned country is mandatory.No cross-country travel is required.Key ResponsibilitiesManage and track support cases utilizing internal systems (PAMIR).Guarantee full traceability of each case.Adhere to service level agreements (SLAs) and response times.Handle approximately 10 tickets per day.Ensure timely resolutions according to standard lead times.

Join Our Team as a Dispatcher!Are you looking for a stable career opportunity within a vibrant and well-structured team? At Printec Romania, we value professional growth and collaboration. Become a part of our Help Desk team, where you can learn and develop alongside skilled colleagues.Key Responsibilities: Deliver exceptional technical support to internal and external clients via phone and email. This includes diagnosing and resolving incidents, providing technical consultancy, and coordinating with other departments for incident escalation and resolution tracking. Organize and schedule on-site interventions by assigning service engineers to client incidents that necessitate direct intervention, while maintaining communication until the issue is fully resolved.

PayU operates as a global payment and fintech provider, supporting merchants and consumers across more than 50 markets. The company processes around 6 million transactions each day through a wide range of payment methods and PCI-certified platforms. Role overview The Technical Support Engineer serves as a key technical contact for PayU's merchant partners. This position is based in Bucharest, Romania. What you will do Assist merchants with technical integrations and troubleshoot issues as they arise. Guide new partners through the setup process, ensuring smooth onboarding. Diagnose recurring technical problems and report findings to improve internal documentation and workflows. About PayU PayU is part of the Prosus group, a major technology investor. The company supports over 300,000 merchants and millions of consumers, aiming to improve the online buying and selling experience worldwide.

Join our team as a Level 2 Technical Support Engineer where you will play a pivotal role in delivering advanced technical support for intricate vehicle issues. Your expertise will serve as a crucial escalation point for Level 1 teams and our dealers.Deliver second-level technical support for complex vehicle problems.Assist Level 1 agents and provide remote support to dealers in resolving advanced cases.Diagnose and troubleshoot intricate technical issues across various vehicle systems.Collaborate with Technical Delegates, Engineering, Quality Assurance, and Suppliers.Contribute to enhancements in repair efficiency, service quality, and customer satisfaction.Engage in technical investigations and assist in root cause analysis.Your efforts directly impact customer satisfaction, service quality, repair time, and cost efficiency.Important Work SetupThis role is specific to one country: Germany, Italy, or Spain.Work is performed on-site at the client’s infrastructure in the assigned country.Relocation to the designated country is necessary.No cross-country travel is involved in this position.Key ResponsibilitiesManage technical tickets from the assigned language markets (e.g., English, Italian).Provide remote assistance and direction to dealers.Escalate and coordinate complex cases with internal teams.Monitor ongoing technical issues and initiate discussions as necessary.Support Technical Delegates in field activities when required.Ensure service continuity by assisting with team workload during peak periods.Utilize internal processes (e.g., ITEM) to deliver solutions and decrease ticket volume.Handle a minimum of ~3 tickets daily as Level 2, in addition to supplementary Level 1 support during busy phases.

Segula Technologies is hiring a Level 2 Technical Support Agent for its Bucharest location. This position is based on-site and centers on delivering advanced technical support to clients. Main responsibilities Address complex technical issues and troubleshoot problems that require in-depth knowledge. Work closely with clients to resolve incidents and maintain a smooth user experience. Follow local language requirements while providing support. Team environment This role is part of a dedicated support team in Bucharest. Collaboration and clear communication are important as you work to solve technical challenges for clients.

Become a vital part of our thriving team at Cross Border Talents as a Support Representative for Croatian Speakers. We seek passionate individuals who are dedicated to delivering outstanding customer support while collaborating with a prestigious company. This role presents a unique chance to interact with customers, address their inquiries, and enhance their service experience.Your Responsibilities: Handle inbound customer inquiries in Croatian across multiple communication platforms. Deliver precise and timely information about products and services to customers. Effectively resolve customer issues and complaints, ensuring a high level of satisfaction. Keep thorough records of customer interactions and transactions. Work alongside team members to improve the overall customer experience.

Segula Technologies is hiring a Level 1 Technical Support Agent in Bucharest. This position serves as the initial point of contact for clients, handling incoming requests and offering troubleshooting support. Role overview This role focuses on assisting customers with technical issues and questions. A strong interest in technology and a commitment to quality service are important for success. Effective communication in the local language is essential to address client needs and resolve concerns promptly. What you will do Respond to client inquiries as the first line of technical support Provide clear troubleshooting guidance and solutions Maintain a professional and helpful approach in every interaction Requirements Motivation to work in technology and customer service Strong communication skills in the local language

About the Role evolution is hiring an IT Support Engineer in Bucharest. This position focuses on technical support for clients, helping keep their systems reliable and efficient. Daily work includes troubleshooting problems, assisting with software and hardware installations, and responding to support requests with care and attention. What You Will Do Diagnose and resolve technical issues for clients Support software and hardware installations Maintain high standards of customer service Who We’re Looking For Proactive and comfortable working in a busy setting Strong interest in technology and IT support Willingness to learn and develop new skills

Join our dynamic team at WNS Global Services as a Bilingual Customer Service Representative. In this role, you will leverage your fluency in German or French to provide exceptional support to our international clients. You will be instrumental in ensuring customer satisfaction by effectively resolving inquiries and delivering top-notch service.Your responsibilities will include:Responding to customer queries via phone, email, or chat in German or French.Assisting customers with product information, troubleshooting, and account management.Collaborating with team members to enhance service quality and customer experience.

Quantum-Systems stands at the forefront of UAV technology, delivering innovative solutions and exceptional support to government clients worldwide. As we broaden our operational footprint in Romania, we are committed to establishing a robust local presence that caters to our current and future clientele in the region. This pivotal role is essential for solidifying Quantum-Systems S.R.L.‘s growth and success, backed by a small but dedicated team. We are on the lookout for a proactive Technical Support Manager to provide outstanding service to our government customers.Your Daily Responsibilities:Direct Technical Support for Government Customers: Act as the primary liaison for our governmental clients, offering specialist technical support tailored to their operational needs. This encompasses troubleshooting UAV equipment, executing diagnostics, resolving issues, and offering on-site assistance as necessary.On-Site Maintenance, Updates, and Repairs: Conduct Level 1 repairs, software updates, and maintenance tasks directly at client locations, ensuring UAV systems operate effectively and meet client standards. This hands-on involvement aims to build trust and enhance relationships with our government customers across Romania, Moldova, and neighboring countries.Ticket Management and Coordination: Oversee customer support tickets related to UAV operations utilizing Jira Service Management. Ensure prompt responses and collaborate with R&D and other Quantum-Systems teams on complex issues.Bridge Between Teams: Serve as the vital link between the Romanian support operations and clients, as well as between clients and our headquarters in Germany. Promote effective communication and collaboration to address customer inquiries and improve service delivery.Support the Development of Our Romanian Presence: As part of our expanding footprint in Romania, you will play a crucial role in shaping our local support delivery through Quantum-Systems S.R.L. Collaborate with a committed team to propel our operations forward, with support being a key component of this growth.

Position OverviewAs a Technical Support Engineer at SEGULA Technologies, you will play a vital role in delivering high-level technical assistance to our network of international automotive dealers. This position is primarily focused on the French market and involves troubleshooting complex vehicle diagnostics while serving as a liaison between automotive manufacturers and authorized service partners.Core ResponsibilitiesAddress and manage customer incident reports (FIC) from the dealer network.Offer diagnostic support for vehicles through written communication and phone calls.Provide timely and high-quality technical assistance in accordance with internal standards.Work collaboratively with manufacturer teams and service providers to enhance diagnostic solutions.

Join our dynamic team at everience as a Junior IT Support Specialist, where you will be instrumental in providing exceptional technical support to our clients. You will troubleshoot hardware and software issues, assist with system installations, and contribute to the overall efficiency of our IT operations. This is a fantastic opportunity for a motivated individual looking to launch their career in IT support within a collaborative and innovative environment.

At Base, our mission is to empower entrepreneurs to thrive in the global e-commerce marketplace. We provide groundbreaking technology that transforms the way they sell online. Our international team, with members from Europe to America, delivers an all-in-one system for thousands of sellers, integrating them with industry leaders such as Amazon, eBay, Shopify, DHL, and FedEx.But we are not just another tech company. We are one of the fastest-growing platforms in the industry – experiencing a 15-fold growth in the last three years! We foster a culture where real impact and collaboration matter, and our team is at the heart of innovation.Interested? If you want to make a real difference in global e-commerce, apply now! We look forward to hearing from you!