German-Speaking Technical Support Analyst

Join the Future of Smart Mobility!At transcosmos Europe, we are proud to support a leading global brand that is revolutionizing urban transportation. Imagine working with intelligent electric scooters, app-connected devices, and cutting-edge mobility technology that enhances how people navigate cities.As a German-Speaking Technical Support Analyst, you will …

Transform Your Tech Support Career!Are you searching for a meaningful career? Join transcosmos Europe and become a vital part of a revolutionary brand in the realm of portable power and sustainable technology. Our products are not just ordinary; they are intelligent, solar-ready solutions designed to keep people connected no matter where life takes them.As a Technical Support Analyst, you will serve as the primary expert for users who rely on our innovative technology daily. Your role extends beyond answering queries; you will be facilitating adventures, tackling real-world challenges, and ensuring our customers feel empowered using state-of-the-art energy solutions.Your ResponsibilitiesAddress customer inquiries via phone and email with professionalism and clarity.Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, etc.Guide customers through product features and recommended practices.Escalate technical issues in accordance with set processes.Manage the customer journey from initial contact to final resolution.Accurately log all interactions while ensuring compliance with privacy and security standards.Collaborate with your team to deliver outstanding customer support.Technical Position DetailsLocation: 1132 Budapest, Váci street 22-24 (Regus Business Center), HungaryWork Mode: On-site, from our officeWorking Hours: 08:30 – 17:00, Monday to FridayType: Full-time, 40 hours/weekWhat We SeekProficiency in German (C1) and strong communication skills in English (B2).A service-oriented mindset—patient, empathetic, and solution-focused.Confidence in navigating modern technology, especially mobile applications and smart devices.Basic skills in Microsoft Office and general troubleshooting tools.Ability to multitask, stay organized, and adhere to procedures.Previous experience in customer support, helpdesk, or BPO is advantageous.Why You’ll Flourish HereYou are genuinely passionate about technology, sustainability, and innovation.Curiosity drives you—you ask “why” and strive for better solutions.You remain composed under pressure and excel at simplifying complex concepts.You thrive in a fast-paced, systematic work environment.What We ProvideOpportunity to work with a pioneering brand in the green tech and portable power sector.Competitive salary and a comprehensive benefits package.Paid training to equip you with the necessary skills and knowledge.

Join our dynamic team as a Technical Support Agent – German Support in the vibrant city of Budapest. This is your chance to embark on a rewarding tech career in Europe, utilizing your German language skills to assist customers with mobile and broadband solutions.Unlike typical call-center positions, you will be the trusted expert, actively engaging with customers to resolve their technical issues and enhance their experience. From day one, you will receive comprehensive training and support to ensure your success.About the RoleWe are seeking enthusiastic German-speaking Technical Support Agents to bolster our European support hub in Budapest. Your role will involve providing efficient troubleshooting assistance for mobile and broadband queries, ensuring customer satisfaction on the first contact.Your ResponsibilitiesAssist German-speaking customers through phone calls and digital platformsDiagnose and resolve mobile, broadband, SIM, and device issuesAchieve first contact resolution (FCR) for customer queriesAdhere to established call flows for a streamlined processDeliver exceptional, professional customer experiencesCarefully log cases while maintaining GDPR complianceParticipate in coaching, quality assurance sessions, and initiatives aimed at improvementSuccess MetricsMaintain Average Handle Time (AHT) within targetsAchieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT/NPS) scoresConsistently deliver quality aligned with client standardsExhibit strong attendance and reliabilityTraining and Onboarding3 weeks of focused technical training with a mobile emphasis2 weeks of supportive nesting13-week glidepath to reach full KPI targetsOur OfferAttractive salary packageFull-time contract with Custom Connect Hungary Kft3-month probation periodComprehensive onboarding and training programLong-term, stable career opportunity in a rapidly growing European organizationGlobal exposure through the Custom Connect brandYour ProfileFluency in German (both spoken and written)Previous customer service or technical support experience is advantageousBasic technical troubleshooting capabilitiesExcellent communication and problem-solving skillsWillingness to work in shifts

Are you eager to leverage your technical expertise to revolutionize the renewable energy sector? If you are a fluent Dutch speaker based in or around Budapest, we have an exciting opportunity tailored just for you!We are on the lookout for a Dutch-Speaking Technical Support Analyst to become a vital member of our business partner's expanding team. In this role, you will not merely be a voice on the other end of the line; you'll play a crucial part in providing exceptional support experiences, fueled by your enthusiasm for technology and your adept communication skills.This position transcends a conventional job; it offers you a chance to contribute to a mission-driven organization and genuinely make a difference in the world!Your Responsibilities - Serve as the primary point of contact for Dutch-speaking customers, delivering remote technical assistance. - Investigate and resolve complex issues with confidence and expertise. - Work collaboratively with a dynamic team to share insights and tackle customer challenges together.

Join our team at Formlabs as a Technical Customer Service Representative, specializing in providing exceptional support to our German-speaking customers. You will be pivotal in ensuring customer satisfaction by resolving technical inquiries and providing product guidance.Your expertise in customer service, combined with your passion for technology, will help us maintain our reputation for excellence. This role is perfect for individuals who thrive in a fast-paced environment and are eager to learn.

Join MSX International as an Automotive Technical Support Agent and become a vital part of our team dedicated to providing exceptional customer service for a premium German automotive brand. In this role, you will utilize your expertise and language skills in German to assist customers with technical inquiries, ensuring they receive the highest level of support and satisfaction.

Join Deutsche Telekom IT Solutions as a Design Support Specialist in our Pitch Factory. We are seeking a dynamic individual proficient in German to collaborate with cross-functional teams. This role is ideal for those who thrive in a creative environment and are passionate about design.

Join our dynamic team at Deutsche Telekom IT Solutions as an Accounting & Controlling Specialist. We are seeking a talented individual who is fluent in German and possesses a strong background in accounting and financial control. As a key member of our finance team, you will be responsible for ensuring accurate financial reporting, conducting audits, and maintaining compliance with regulations.

Join our dynamic team as an Italian-Speaking Technical Support Analyst where you will play a crucial role in providing exceptional customer service to our clients. Your expertise in technical support will help resolve issues, guide users through troubleshooting processes, and ensure a seamless experience in utilizing our products.As an integral part of our team, you will interact with clients in Italian, assisting with inquiries, and delivering effective solutions in a timely manner. Your ability to communicate clearly and effectively will enhance customer satisfaction and contribute to our company’s reputation as a leader in technical support.

Efficiently manage incoming service requests and incidents following SLA, KPI, and FCR standards via phone, email, and our ticketing system.Engage in on-call duties as required.Develop, organize, resolve, and document tickets for seamless tracking.Act as a critical liaison between system specialists and various departments.Oversee ticket control, monitoring, and delegation in alignment with SLAs.Maintain detailed documentation of solutions and keep the knowledge database updated.Provide training and support for new team members, fostering a collaborative environment.Deliver top-notch customer support to end users, addressing inquiries related to IT applications and systems.Manage major incidents effectively and communicate updates to management and relevant departments.Conduct remote troubleshooting for end users to enhance service quality.

Join Deutsche Telekom IT Solutions as an Operations Manager where you'll leverage your expertise in IT operations and your fluency in German to drive efficiency and excellence. You will oversee operational processes, ensure compliance with service standards, and collaborate with cross-functional teams to enhance service delivery.

Join our dynamic team as a Project Coordinator where you will play a pivotal role in managing projects and ensuring smooth operations. Your proficiency in the German language will be essential as you collaborate with international teams and clients. We are looking for someone who is organized, detail-oriented, and ready to take on challenges in a fast-paced environment.

Are you a talented Data Architect fluent in German? Join our dynamic team at Deutsche Telekom IT Solutions, where innovation meets expertise. As a Data Architect, you will play a crucial role in designing and implementing data solutions that drive business success. Your contributions will help shape the future of data management within our organization.

Join Deutsche Telekom IT Solutions as a Lead IT Architect where you will leverage your expertise in IT architecture and design to drive innovative digital solutions. You will collaborate with cross-functional teams to architect robust IT infrastructures, ensuring seamless integration and performance optimization. Your proficiency in German will be key in facilitating communication and collaboration within diverse teams.

Join Formlabs as a Technical Customer Support Representative, where you will leverage your Italian language skills to assist our customers in navigating and maximizing the use of our advanced 3D printing technology. Your role will involve providing exceptional support through various channels, troubleshooting technical issues, and ensuring customer satisfaction.

Join our dynamic team at Deutsche Telekom IT Solutions as a German Speaking FullStack Application Developer. This is an exciting opportunity for talented individuals to contribute to innovative projects while working in a collaborative environment. You will be responsible for developing and maintaining web applications, ensuring high performance and responsiveness, and collaborating with cross-functional teams to define, design, and ship new features.We are looking for candidates who are passionate about technology and eager to tackle challenges in software development.

Join a pioneering joint venture based in Budapest, established in late 2022, dedicated to delivering cutting-edge IT services for both local and international operations within the defense and technology sectors. With a start-up mentality and supported by leading industry players, we are poised for continuous growth. Our solid foundation and ambitious expansion goals provide thrilling career prospects in a vibrant global environment.

Role overview Deutsche Telekom IT Solutions is hiring a Senior IT Security Consultant who is fluent in German. This position is available in Budapest, Debrecen, Pécs, or Szeged. The main focus is to strengthen cybersecurity for both the company and its clients. The consultant will partner with colleagues to design and implement security measures that protect IT systems and data. What you will do Advise clients on IT security best practices in German-speaking environments Assess current cybersecurity measures and identify areas for improvement across different IT infrastructures Work with internal teams to develop and deliver tailored security solutions Help maintain the integrity and resilience of IT environments Locations Budapest Debrecen Pécs Szeged

Are you fluent in German and passionate about helping customers? Join Formlabs as a Customer Support Agent! In this role, you will provide exceptional support to our German-speaking clients, assisting them with their inquiries and ensuring a high level of customer satisfaction.Your responsibilities will include troubleshooting customer issues, guiding them through product features, and providing timely solutions. This is an excellent opportunity to work in a dynamic environment where you can grow your skills and contribute to our mission of making 3D printing accessible to everyone.

Role Overview Deutsche Telekom IT Solutions is seeking a Senior Project Manager with strong German language skills. This position is based in Budapest, Debrecen, Pécs, or Szeged. The Senior Project Manager will lead projects that bring together international teams and clients, focusing on technology-driven initiatives. What You Will Do Manage project timelines and coordinate resources across multiple teams Communicate with stakeholders to keep projects on track and address issues as they arise Oversee project delivery from planning through completion Work closely with colleagues and clients in an international setting, using German regularly What We Look For Fluency in German Experience managing complex projects, preferably in technology or IT Strong organizational and communication skills Ability to work collaboratively within diverse teams