Bilingual Customer Support Agent

Join Our Team at ARQARQ is revolutionizing the fintech landscape with rapid growth and innovation. Our goal is to transform how individuals manage and move their money globally, creating seamless infrastructure for value transfer. As we embark on this exciting journey, every new team member has the opportunity to influence our product, culture, and overall s…

Join Our Team as a Customer Support Agent!At DolarApp, we are dedicated to transforming financial experiences for millions across Latin America. As a Customer Support Agent, you will play a pivotal role in ensuring our customers feel valued and supported.Your ResponsibilitiesCustomer Advocate: Quickly address and resolve customer concerns with personalized solutions, ensuring follow-ups to maintain customer satisfaction.Problem Solver: Collaborate with the DolarApp team to identify common challenges faced by customers and propose innovative product solutions to enhance efficiency.Results-Oriented: Embrace a proactive approach in your role, consistently striving to exceed expectations and contribute to our success.QualificationsFluency in English and Spanish and/or Portuguese, both written and verbal is essential.A minimum of 2 years experience in a customer support role.Strong problem-solving skills with the ability to dissect issues and determine optimal solutions.Motivated to go above and beyond to deliver exceptional customer experiences.Empathetic approach to understanding customer needs and enhancing their experience with DolarApp.Detail-oriented and resourceful with a commitment to thoroughness in your work.Team player with a determined mindset, you are relentless in pursuing solutions.

Join our dynamic AI Special Forces team at darwin-ai, where we are seeking a highly motivated and tech-savvy individual who is passionate about providing rapid, effective, and top-notch support to our clients. If you thrive on solving challenges, possess strong organizational skills, and have a keen interest in technology and AI, this position is tailored for you.As an AI Special Forces Specialist, you will be the first point of contact for clients facing issues with their AI agents or needing assistance with integrations into external systems. Your direct engagement with customers will involve resolving inquiries, troubleshooting technical difficulties, and collaborating with internal teams (Customer Success, Onboarding, Product, and Engineering) to ensure prompt and thorough resolution of issues. Your contributions are essential in nurturing strong client relationships and enhancing satisfaction with the darwin-ai experience.In this role, you will:Address customer inquiries through WhatsApp, email, and Slack, ensuring quick responses and high client satisfaction.Troubleshoot and resolve technical issues, particularly those related to AI functionality, configuration, and API integrations.Monitor and respond to alerts from internal tools like Slack channels and customer feedback submitted through the darwin platform.Collaborate closely with Product and Engineering teams, escalating complex issues and contributing to product enhancements.Document support activities accurately, maintaining detailed logs of issues and resolutions.Identify recurring issues and assist in developing internal documentation and FAQs.Work with the Customer Success and Onboarding teams to ensure a seamless customer journey.Audit AI interactions to identify bugs or opportunities for improvement.Ensure all critical feedback and issues are addressed within the Service Level Agreement (SLA).

At AppsFlyer, we empower brands to make informed decisions that benefit both their business and their customers through our cutting-edge measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-centric technologies. Our foundation is built on the belief that brands can enhance customer privacy while delivering exceptional user experiences, allowing us to support thousands of creators and over 10,000 technology partners in cultivating meaningful customer relationships. We are seeking a technically proficient individual who recognizes the significance of customer-focused and responsive support services. Our success is intertwined with the success of our customers, and we are looking for a natural problem-solver and an excellent communicator. In this role, you will collaborate closely with our R&D, Customer Success, and Product Teams, contributing to the evolution of our products by providing valuable feedback for future development. Submit your CV in English to be considered for this exciting opportunity.

Role Mission:The Administrative Coordinator for Customer Support is responsible for overseeing administrative tasks and internal controls across offices, plants, and branches. This role facilitates effective communication with various departments by providing excellent service.Key Responsibilities:Manage the customer support administrative team, guiding and developing team members.Exercise independent management within the supervisor's guidelines, assigning responsibilities, and defining work teams.Analyze financial credits in collaboration with the Finance department.Engage with different departments and clients, ensuring quality customer service and support for internal and external employees.Possess a comprehensive understanding of the ELGA sector.Create management reports for customer support and overall ELGA sector performance, compiling monthly and cumulative reports to track goal attainment.Conduct annual performance evaluations and career development plans for the team.Monitor and evaluate the performance of the department.Follow up on contractual relationships with clients and provide support to both customers and the Sales department.Generate reports to track compliance with established controls by the Supervisor and/or Manager.Prepare purchase orders and requests, managing material entries and exits as needed, and assist with generating Sales Orders and invoicing using LATIS "S1".Process payment requests to suppliers and coordinate follow-ups with Finance.Provide administrative support to Sales and Technical Service personnel in service order generation.Adhere to existing regulations and internal procedures regarding quality, safety, hygiene, and environmental standards set by the organization.Ensure compliance with procedures under the Quality Management System.Conduct warehouse inventory control when necessary.Coordinate with the Executive Secretary of Management for travel insurance for employees traveling abroad.

Jobs for Humanity is hiring a Customer Success Agent based in Buenos Aires to support customers across the LATAM region. This position centers on helping users get the most from our products and services. Role overview The Customer Success Agent serves as the main contact for our LATAM customers. Typical tasks include guiding users through our platform, answering questions, and resolving issues to ensure a smooth experience. The goal is to help customers feel supported and satisfied at every step. Who thrives here This role suits individuals who enjoy working with people and can adapt quickly as needs change. Those who are eager to help others and are motivated by making a difference in customers’ lives will find this work rewarding. Entry-level opportunity This position welcomes candidates starting out in customer service. Jobs for Humanity offers a chance to build valuable skills while making a positive impact for users throughout the LATAM region.

We are excited to invite a passionate and detail-oriented Human Resources Administrator to become a key member of our global HR team, providing essential administrative support primarily to our offices in the United States.This is a fantastic opportunity to join a vibrant company filled with top-tier professionals in an inclusive and multicultural environment. You will have the chance to gain hands-on experience across various HR domains within a highly respected and rapidly growing organization.Key Responsibilities:Facilitate administrative tasks for the daily operations of the HR department, including organizing files and drafting correspondence.Oversee the complete onboarding process for new hires and rehires (employees and interns), which includes preparing and requesting employment contracts and necessary documentation.Conduct orientation sessions for new employees.Address basic recruitment inquiries regarding employment conditions, salary structures, and work eligibility.Assist new hires with inquiries about employment conditions, ensuring a smooth onboarding experience.Manage the entire exit process for departing employees, ensuring all procedures are completed accurately and promptly, including relevant paperwork and payroll notifications.Handle inquiries related to absences and leaves, managing employee attendance and ensuring timely submission of documentation to the payroll team.Administer contract renewals and modifications.Gain knowledge and assist with maternity, parental, and paternity leave processes.Keep the HRIS (Workday) and other databases updated at all times, preparing reports as necessary.Manage the HR inbox, serving as the first point of contact for employee queries.Provide support for general HR projects and initiatives.Perform additional tasks as assigned by the manager or supervisor.

Join hirehawk as a Bilingual Business Development Representative, where you'll play a crucial role in expanding our contractor network across Los Angeles County. This full-time, remote position aligns with U.S. business hours in the Pacific Time Zone. We offer competitive compensation ranging from $800 to $1,000 USD.We're seeking a highly motivated Sales Representative who thrives in outbound sales environments, enjoys creating structured prospect lists, and is passionate about converting cold outreach into tangible marketplace growth. In this dynamic startup atmosphere, you will not only make calls but also contribute to the development of a system that fosters vendor expansion.As a natural communicator with a persuasive voice, you excel in building relationships with trade professionals. Your self-driven and results-oriented approach allows you to navigate lead data and productivity tracking tools with ease. You possess strong sales instincts and can adapt your messaging while engaging in professional conversations.Key Responsibilities:Identify and connect with high-quality contractors servicing Los Angeles County.Conduct outreach through phone, email, and LinkedIn.Develop organized, segmented prospect lists by trade and service area.Clearly articulate our marketplace value proposition.Effectively handle objections related to competitors.Qualify vendors based on location, licensing, and reputation.Guide approved vendors through a streamlined onboarding process.Maintain accurate tracking using Google Sheets or CRM.Provide structured weekly performance updates.

Join GoFundMe as a Senior Technical Support Engineer and become a vital part of our mission to help people around the world. In this role, you will utilize your technical expertise to troubleshoot and resolve complex issues faced by our users. You will collaborate closely with our engineering and product teams to enhance our platform and ensure that our customers have a seamless experience.

At Emi Labs, we are dedicated to enhancing the professional prospects of Frontline Workers, a group that constitutes 80% of the global workforce but often lacks visibility in the job market. Our mission is to empower this digitally invisible population by providing them with the tools and resources they need to thrive.Our innovative approach aims to revolutionize the recruiting process, making it more accessible and equitable for both job seekers and employers with high-volume hiring needs. Our flagship product, Emi, is an AI-driven recruitment assistant that streamlines communications between companies and applicants, allowing for efficient screening, skill validation, interview scheduling, and document collection, ultimately saving time for recruiters.Having participated in Y-Combinator's Winter 2019 batch and securing $11M in funding in 2022, co-led by Merus Capital and Khosla Ventures, we are on an exciting growth trajectory.Join Our Customer Support TeamOur dynamic customer support team thrives in a fast-paced environment, tackling diverse challenges and continuously seeking improvement. As the first point of contact for our clients, we are committed to understanding their needs and resolving their issues, either directly or by collaborating with our technical team. Our insights are invaluable in shaping company strategy, as we are passionate about delivering exceptional customer service.

Role Overview Cielo is hiring a Senior Recruiter in Buenos Aires. This position calls for a bilingual professional fluent in English and Spanish. The Senior Recruiter will help shape the company’s workforce by identifying and engaging top talent. What You Will Do Work closely with hiring managers to understand staffing needs Develop and implement recruiting strategies Connect with candidates in both English and Spanish Guide candidates through a smooth recruitment process Requirements Fluency in English and Spanish Experience in recruitment or talent acquisition Strong communication and relationship-building skills

Join Miratech as a Junior L1 Genesys Support Engineer and embark on an exciting journey in the world of customer experience technology. In this role, you will be responsible for providing first-level support for Genesys solutions, assisting clients in troubleshooting, and ensuring smooth operation of communication systems.

Gorgias is seeking a dynamic Customer Success Manager to join our team in Buenos Aires. In this role, you will be pivotal in ensuring our commercial clients achieve maximum value from our platform. You will engage with customers to understand their needs, provide tailored solutions, and foster long-lasting relationships.Your focus will be on customer satisfaction and retention, with a strong emphasis on driving product adoption and renewals. You will collaborate closely with cross-functional teams to enhance the customer experience and address any challenges that arise.

Join us at AppsFlyer, where our vibrant culture is shaped by our dedicated team! We pride ourselves on being approachable professionals, relentless problem-solvers, and valued mentors.Are you passionate about tackling intricate technical challenges? We're seeking a dynamic Senior Support Engineer who prioritizes customer satisfaction and excels in delivering outstanding support services to our clientele.The ideal candidate is a natural communicator and adept at problem-solving. You will collaborate closely with our R&D, Customer Success, and Product Teams, participating in cross-department projects that significantly influence our product's evolution by providing crucial insights and feedback.Key Responsibilities:Assume full ownership of customer technical issues, from initial troubleshooting to resolution and communication.Act as the primary point of contact for customer escalations, ensuring meticulous issue resolution.Collaborate with R&D and Product teams on escalations and enhancement requests.Contribute to our knowledge base with relevant technical insights.Lead initiatives to improve support processes across the organization.Provide valuable product feedback to the business and R&D teams.Manage various internal projects, including training and support readiness for new feature launches.Advocate for our VIP customers, partnering closely with the Customer Success and Business teams.What We Seek:A passion for resolving customer issues in a fast-paced environment.5+ years of experience in technical support, QA, data analysis, development, or technical account management.Proficiency in SQL and data management.Familiarity with at least one programming language.Outstanding written and verbal communication skills.Ability to facilitate communication between clients and internal teams.Quick learner of new technologies.Strong multitasking abilities and capability to work independently.Structured and process-oriented mindset.Bonus Qualifications:Experience in web/mobile marketing and digital advertising.Background in web, SDK, mobile development, or QA.

Are you a dynamic, sales-oriented individual looking for an opportunity to thrive in the travel industry? Turn your passion and proactive attitude into tangible results and commissions! Location: Tienda Pilar - Las Magnolias 754, B1629 Pilar, Buenos Aires Province, ArgentinaModality: ON-SITE with omnichannel support (chat, phone, and in-person)Shifts: Rotating shifts from Sunday to Sunday with two days off during the week.What will you do in this role?- You will assist clients interested in travel, providing advice via chat and phone to create unforgettable experiences.- You will market travel packages and manage quotes, always focusing on successfully closing sales.- You will receive training support and work collaboratively to exceed goals and grow in the sector.- You will maintain a positive attitude, professional appearance, and energetic sales approach every day.Who are we looking for?- A high school diploma with at least 6 months of sales experience, ideally in tourism, call centers, or commercial sectors.- A proactive person with excellent presentation and attitude, results-oriented, energetic, and eager to learn.- Availability for rotating hours with two days off during the week.- Service-oriented with strong communication skills to engage across various channels.What do we offer?- Unlimited commissions: You decide your income!- Guaranteed bonus during your training phase: you start with a solid foundation.- Real opportunities for medium and long-term growth.- Ongoing training and internal development programs.- An international work culture that is vibrant and focused on talent development.- Corporate discounts to enjoy our travel products.- Join a leading multinational in technology and tourism, with a global presence and youthful spirit.- And many more benefits!If you are passionate about selling and advising on travel experiences, this is your chance!

Join our dynamic team as a Technical Support Specialist, where your expertise will drive user satisfaction by providing exceptional hands-on technical support. You will diagnose, troubleshoot, and resolve a variety of issues related to Windows systems, applications, and connectivity within a fast-paced support environment.This role is integral to our internal technical support team, focusing on resolving genuine user-impacting problems instead of scripted queries or merely administrative tasks. The ideal candidate will possess robust troubleshooting abilities, articulate communication skills, and the capability to manage issues from initial intake through to resolution.Key Responsibilities:Handle incoming technical support requests via phone and ticketing systems.Diagnose and rectify issues concerning Windows performance, application crashes, system errors, and connectivity challenges.Support Microsoft Office 365 applications, including Outlook, Teams, Excel, and email functionalities.Utilize built-in Windows tools such as Task Manager, Event Viewer, and other diagnostic utilities to troubleshoot effectively.Take ownership of support tickets from initial triage to resolution, ensuring detailed documentation of processes and outcomes.Escalate complex issues when necessary and collaborate with other technical teams as required.Contribute to the creation of internal documentation and knowledge resources to promote consistent issue resolution.Communicate effectively with English-speaking users and stakeholders across various time zones.Qualifications:Minimum of 2 years of experience in application and desktop support in a fast-paced environment.C1 level English proficiency or equivalent.Advanced troubleshooting skills for Windows 10/11, Mac OS, and the Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Teams).Proficient in using Microsoft native tools and utilities for system issue resolution.Experience supporting Windows desktop environments.Familiarity with ticketing systems or structured support queues.Ability to analyze and troubleshoot issues methodically while articulating technical concepts clearly.Exceptional English communication skills.Availability to work flexible schedules, including potential evenings or weekends.Preferred Qualifications:Experience in Office 365 administration or advanced Outlook troubleshooting.Understanding of networking fundamentals and basic connectivity troubleshooting.Exposure to PowerShell for troubleshooting or basic automation tasks.Experience providing support in high-volume or rapidly changing environments.Career Development:This position offers opportunities for career advancement into more sophisticated technical, operational, or service delivery roles based on your performance, technical skills, and demonstrated commitment.

Join our dynamic team as a Technical Support Specialist at surglobal, where you will play a vital role in delivering exceptional technical support to our users. Your expertise will be critical in diagnosing, troubleshooting, and resolving issues across various Windows systems, applications, and connectivity in a fast-paced environment.This position is integral to our internal technical support team, emphasizing the importance of addressing real user-impacting issues rather than merely handling scripted or administrative requests. You will be expected to demonstrate strong troubleshooting abilities, maintain clear communication, and effectively manage inquiries from initial intake to resolution.Key ResponsibilitiesProvide prompt responses to incoming technical support requests via phone and ticketing systems.Diagnose and resolve issues related to Windows performance, application crashes, system errors, and connectivity challenges.Assist users with Microsoft Office 365 applications, including Outlook, Teams, and Excel, ensuring seamless email-related functionality.Utilize built-in Windows tools such as Task Manager and Event Viewer for effective issue investigation.Take ownership of support tickets from initial triage through to resolution, meticulously documenting all steps and outcomes.Escalate complex issues as needed and collaborate with other technical teams for comprehensive support.Contribute to internal documentation and knowledge resources to promote consistent issue resolution.Communicate effectively with English-speaking users and stakeholders across different time zones.

Join Belong as a Member Support Specialist and play a pivotal role in shaping the experience of our residents and homeowners. We are committed to creating authentic belonging experiences by empowering individuals to achieve homeownership and financial freedom. As a key touchpoint, you will guide members through inquiries and challenges, fostering trust and confidence with every interaction. You will manage cases end-to-end, collaborating across departments to ensure timely resolutions while representing Belong's values. This position requires a people-focused, highly organized individual who thrives in a dynamic, team-oriented environment.

Trinetix is seeking a talented and experienced Sales Support Manager (Administrator) to join our dynamic team.As a leader in global connectivity with over 30 years of experience, Trinetix operates one of the world's most reliable Internet backbones. Supported by Polhem Infra, we provide high-performance network infrastructure across 129 countries, serving more than 2,900 customers worldwide.In this role, you will work closely with our business unit to empower sales teams and elevate customer experiences. Your administrative and operational support will be crucial in both pre-sales and post-sales processes, enabling account managers and sales representatives to focus on cultivating relationships and driving business growth.This is a remarkable opportunity to be part of an organization that is shaping the future of digital communication while enhancing collaboration, ensuring data accuracy, and optimizing workflows across international markets.Join us and advance your career in a vibrant international setting.

Who We AreAt BriteCore, we are a progressive and innovative organization dedicated to empowering Property & Casualty (P&C) insurers to enhance their operations and achieve growth through our advanced cloud-native technology solutions.Our software platform is essential for our carrier clients, facilitating the management of policies, billing, and claims through a comprehensive core insurance solution that offers real-time analytics and digital portals for agents and policyholders. In a landscape where traditional solutions are the norm, we are spearheading the transition to modern cloud technology. BriteCore is committed to continuous innovation, regularly delivering new features and enhancements via a flexible, scalable core insurance platform designed to adapt to the changing needs of insurers.We strive to foster an inclusive and collaborative work environment where team members are encouraged to share their ideas, challenge established norms, and pursue both personal and professional growth. Our distributed team shares a common passion for transforming the insurance industry and providing outstanding service.Join BriteCore and be a part of a company that is reshaping the future of insurance technology. You'll have the chance to work alongside talented professionals and make a significant impact. Your contributions will truly matter. If you're eager to create something exceptional, let's collaborate to build the future of insurance software together.Position OverviewWe are in search of a Senior Technical Support Engineer to enhance our technical services team. In this vital role, you will assist BriteCore’s customers in overcoming complex challenges to ensure their success with our Policy Administration System (PAS). You will be instrumental in diagnosing intricate issues, providing prompt resolutions, and maintaining high customer satisfaction levels.This role is perfect for individuals who thrive on direct customer interaction, excel in on-the-spot problem-solving, and have a strong passion for server maintenance and relational data analysis. If you are ready to make a significant impact and thrive in a dynamic setting, we would love to speak with you.This is a fully remote position; however, applicants must reside in Argentina. This role is a long-term Independent Contractor position.