Operations Manager - KYC

Join Tide as an Operations Manager specializing in Know Your Customer (KYC) processes! In this role, you will lead and optimize KYC operations, ensuring compliance and efficiency. You will be instrumental in developing strategies to enhance customer experience while safeguarding the organization against risks.

Job Summary:A leading global FinTech firm is seeking a skilled and results-oriented KYC Team Lead to become part of its expanding KYC department. In this pivotal role, you will oversee the KYC team’s operations, ensuring that due diligence processes are executed with accuracy, efficiency, and in full regulatory compliance. You will be instrumental in managing daily workflows, nurturing team development, and driving enhancements in both performance and processes. Furthermore, you will collaborate closely with cross-functional teams to mitigate risks during customer onboarding and contribute to the evolution of the company's KYC strategy.Key Responsibilities:Lead, mentor, and foster a high-performing team of KYC analysts, providing regular feedback and promoting a culture of continuous improvement and ownership of team success.Ensure adherence to regulatory standards, internal policies, and industry best practices across all KYC operations. Stay updated on regulatory changes and guide the team in adapting processes accordingly.Supervise the execution of KYC due diligence for both new and existing clients, ensuring compliance with all necessary checks.Continuously assess and refine KYC workflows and procedures to enhance operational efficiency and optimize the client onboarding experience.Analyze high-risk client profiles, including complex cases, and escalate to senior management as necessary. Implement robust risk mitigation strategies throughout the KYC process.Collaborate with internal stakeholders from Compliance, Risk, Legal, and Operations teams to ensure alignment and address concerns effectively.Prepare and present comprehensive reports on KYC activities, team performance, and key metrics. Assist in audits by providing accurate and timely documentation.

At bunq, we are committed to providing our users with a streamlined verification experience, ensuring their accounts are verified efficiently and securely. As a KYC Analyst, your primary mission will be to assist our users in verifying their personal and business accounts swiftly, removing any unnecessary barriers while enhancing the onboarding journey. Key ResponsibilitiesFacilitate a user-friendly onboarding process by making life easier for our users.Conduct thorough manual reviews of user submissions in line with our verification policies.Stay informed on process updates to maintain a clear verification pathway for our users.Minimize delays by adhering to support protocols and keeping users informed about their next steps.Identify and report any bugs or inefficiencies to continuously improve our onboarding process.Are you ready to enhance user verification? Let’s embark on this journey together!

Role Overview Tide is hiring a KYC Analyst with French to help uphold compliance standards and support business growth in the financial sector. This position is based in Bulgaria. What You Will Do Conduct detailed due diligence on customers, reviewing and verifying information as part of onboarding and ongoing monitoring. Analyze customer data to spot inconsistencies or potential risks. Identify and escalate suspicious activity in line with internal policies and regulatory requirements. Use French language skills to communicate with customers and handle documentation as needed. What Matters Here Experience with KYC (Know Your Customer) processes and procedures. Strong analytical skills and attention to detail. Proficiency in French and English. Commitment to maintaining integrity and security in all compliance activities.

Join Sopra Steria as an AML/KYC Specialist in Sofia, where you will play a crucial role in ensuring compliance with anti-money laundering (AML) and know your customer (KYC) regulations. You will be responsible for conducting thorough due diligence, monitoring transactions, and assisting in the development of risk management strategies to safeguard our financial integrity.

About the Role SumUp’s Identity Lifecycle team manages the systems that control access to financial solutions for millions of small businesses worldwide. The focus: verifying every merchant accurately, efficiently, and in compliance with regulations. What You Will Do Lead the team responsible for identity verification across all SumUp markets. Oversee initiatives related to KYC (Know Your Customer) and adapt to diverse regulatory requirements. Guide the transformation of legacy systems into a platform that is adaptable, maintainable, and ready for regulatory changes. Influence architectural decisions for the future of verification at SumUp, drawing on technical leadership and engineering experience. Work closely with Product, Compliance, and Operations to build solutions that are practical, secure, and scalable from the start. Foster a team culture where engineers have support, guidance, and the freedom to own their work. Set and raise standards for designing, building, and operating verification systems. Location This position is based in Sofia, Bulgaria.

Join Our Mission to Empower Wealth BuildingAt Trading 212, we are revolutionizing the landscape of trading and investing. Our innovative products are designed to inspire and engage users, allowing them to build wealth effectively.We believe that a culture of excellence and rapid progress is crucial to our achievements.Currently, we cater to over 5 million clients, managing assets exceeding €30 billion, which reflects the trust and scale we've cultivated in a short span of time.Role OverviewWe are seeking a talented Recruitment Operations Manager to architect and oversee the foundational operations of our recruitment function. This is a unique opportunity to shape the future of our hiring processes from the ground up, including ownership of the technology stack, data management, procedural frameworks, and strategic planning. This role is perfect for a systems thinker who thrives on making impactful architectural choices as we scale our operations.Your ResponsibilitiesWorkflow Analysis & Optimization:Analyze current workflows and create new processes based on foundational principles; implement data-driven enhancements and track KPIs to ensure sustained improvements.Technology Stack Development:Assess, implement, and refine the tools and integrations that power our recruitment function—ATS, CRM, scheduling, sourcing—and manage the data model and integration framework.Performance Reporting & Analytics:Develop key metrics and dashboards that provide recruiters, hiring managers, and leadership with real-time performance insights.Program Management:Lead the operational design and execution of structured programs, establishing scalable processes rather than ad-hoc solutions.AI & Automation Integration:Integrate AI-driven tools across the recruitment workflow; prioritize tools based on measurable outcomes rather than features.QualificationsYou should possess proven experience in managing recruitment operations or a closely related function, demonstrating a strong understanding of operational excellence and innovation.

Join Playtech, a leading gaming technology company, as a Product Operations Manager. In this pivotal role, you will oversee operational aspects of our product development lifecycle, ensuring that our products meet the highest standards of quality and performance. You will collaborate with cross-functional teams to streamline processes, enhance product delivery, and drive customer satisfaction.

ABOUT TIDEAt Tide, we empower small and medium-sized enterprises (SMEs) to save valuable time and resources in managing their businesses. Our offerings extend beyond business accounts and banking services to include a comprehensive suite of highly efficient and interconnected administrative solutions, ranging from invoicing to accounting.With over 1.8 million members globally, Tide is revolutionizing the small business banking landscape across the UK, India, Germany, and France.Leveraging cutting-edge technology, all our solutions are meticulously crafted with SMEs in mind. We prioritize quick onboarding, minimal fees, and innovative features, consistently making data-driven decisions to fulfill our mission: helping SMEs reclaim their time and finances.Tide Facts:Accessible for SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growthRaised over $300 million in fundingOur diverse workforce includes over 2,500 Tideans worldwide!Our headquarters are in Central London, with a member support and technology center in Sofia, Bulgaria, alongside technology centers in Serbia, Romania, Lithuania, and Hyderabad, as well as offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.ABOUT THE TEAM:The Insurance team at Tide is pivotal, and we are eager to expand our offerings to meet the essential insurance needs of our members. As we establish this new team, we are actively recruiting top talent to develop a world-class insurance product suite.ABOUT THE ROLE:We are currently in search of a data-driven Lead Operations Manager with a robust background in operations, finance, technology, and insurance products. In this role, you will lead the global insurance product operations team, collaborating with various departments including member support, financial crime, finance operations, risk, compliance, technology, and product, as well as our partner insurers and Tide members.You will be responsible for establishing the operational workstream from the ground up, defining and monitoring KPIs and SLAs for our insurance products across all markets, conducting risk assessments, and managing risks and issues. Your ability to solve problems and alleviate member pain points will be crucial. This role requires close collaboration with our Product and Member Operations teams.This is a newly created position at Tide, reporting directly to the CEO of Tide Insurance Services. You will play a vital role in the Insurance Services Leadership team, expanding our reach in the UK, India, and new EU markets.

Your Impactful Mission: As a Network Operations Manager, you will...Provide leadership with vision and operational oversightOversee, mentor, and develop two distinct network teams: Network Operations & Network Automation.Establish strategic direction and a long-term vision for network operations that aligns with product priorities and business objectives.Encourage a high-trust, high-performance culture emphasizing operational excellence, accountability, and ongoing learning.Ensure resilient, secure, and highly available network operationsManage daily operations across globally distributed network environments that support mission-critical services.Take ownership of incident management, including queue health, prioritization, escalation pathways, and the complete lifecycle of network incidents.Lead major incident responses, triage, decision-making, and cross-team coordination in alignment with Playtech’s Critical Incident Management framework.Guarantee that infrastructure is audit-ready, secure, maintained, monitored, and thoroughly documented.Design, innovate, and enhance the network architectureDirect the design and deployment of robust, secure, fault-tolerant global network solutions.Enforce and uphold network security standards including firewalls, segmentation, access controls, and encryption.Implement and enhance monitoring & alerting frameworks to improve visibility and reduce Mean Time to Recovery (MTTR).Scale operations through automation, Infrastructure-as-Code, and NetDevOps practicesPromote modern Network Automation, Infrastructure-as-Code, and API-driven operations.Establish consistent change management processes utilizing automation to minimize toil and operational risk.Collaborate with Platform, Security, and Infrastructure Engineering teams to develop standardized deployments, templates, and CI/CD-style network change pipelines.Engage and collaborate across the organizationWork in close partnership with senior leadership.Manage vendor relationships, operational budgets, and technology procurement initiatives.Effectively communicate intricate network topics to both technical and non-technical stakeholders.

Nuvei is a Canadian fintech company supporting businesses worldwide with adaptable payment technology. Our platform connects clients to over 200 markets, offering localized acquiring in 50 markets, 150 currencies, and 700 alternative payment methods. We support card issuing, banking, risk, and fraud management, all accessible through a single integration. About the Role Position: Senior Delivery Operations Manager Location: Sofia, Sofia City Province, Bulgaria Start Date: July 1, 2026 The Senior Delivery Operations Manager joins Nuvei’s Business Operations team to drive operational excellence and strengthen delivery capabilities. This role oversees the execution of complex, cross-functional initiatives in the payment ecosystem, balancing both strategic planning and hands-on execution. What You Will Do Lead and refine delivery frameworks to support business objectives. Establish and maintain operational governance across projects. Champion continuous improvement initiatives for delivery processes. Collaborate with senior stakeholders in Technology, Product, Compliance, Risk, and Commercial teams. Ensure seamless execution of multi-team initiatives. What We’re Looking For Extensive experience in delivery management and operational leadership. Proven ability to work at both strategic and tactical levels. Strong track record managing complex, cross-functional projects. Comfort working closely with senior stakeholders across departments. Skilled at translating strategic goals into measurable outcomes. Adaptable and effective in a high-activity environment. Nuvei values continuous product improvement and dedicated customer support. We seek people who thrive on solving complex challenges and who want to help shape the future of payments.

Job Title: Senior Sales Operations ManagerReporting To: Team Lead of Sales Operations, Digital PaymentsWork Mode: HybridIn the dynamic landscape of payment processing, businesses seek dependable and strategic partners to foster growth.ABOUT NUVEI - Nuvei is a pioneering Canadian fintech enterprise committed to accelerating the success of clients globally. Our modular, flexible, and scalable technology empowers leading companies to accept next-generation payments, provide a comprehensive range of payout options, and leverage banking, risk, and fraud management services. With a presence in over 200 markets, local acquiring in 50+ regions, 150 currencies, and over 700 alternative payment methods, Nuvei delivers the necessary technology and insights for clients and partners to thrive both locally and internationally through a unified integration.At Nuvei, we embody our core values and excel at tackling complex challenges. Our dedication to continuous product improvement and exceptional customer service drives us to seek extraordinary talent to join our journey!Your MissionAs a Senior Sales Operations Manager within our Sales Operations team, you will report directly to the Team Lead of Sales Operations, Digital Payments.This role entails overseeing the operational elements of multiple concurrent projects. The ideal candidate will adeptly collaborate with internal and external stakeholders to define objectives, devise actionable plans, and ensure timely execution.We are looking for a strategic thinker who can effectively influence others and manage operational tasks across various teams. A highly motivated individual with proven experience in managing complex projects from inception to completion is essential. Strong communication skills and a customer-focused mindset are mandatory, along with the ability to thrive in a fast-paced environment.ResponsibilitiesManage the execution of multiple intricate operational deliveries.Define the scope, create, plan, track, and oversee tasks to adhere to the project plan.Facilitate meetings and discussions using the necessary tools to communicate goals, provide status updates, and address any blockers.Organize recurring meetings, manage deliverables and milestones, escalate risks and issues, and ensure relevant stakeholders are engaged to achieve successful outcomes.Serve as the liaison between different departments.Communicate effectively at all organizational levels, both internally and externally, including with management.Demonstrate flexibility in working hours to accommodate a global workforce.RequirementsBachelor’s Degree in Business or a related field is required.Exceptional communication skills and customer service orientation.Proven track record in managing complex projects.Strong analytical and strategic thinking abilities.Ability to work collaboratively in a fast-paced, dynamic environment.

Role overview Jobgether seeks a Director of Operations and Customer Retention to lead its Direct-to-Consumer (DTC) Health and Wellness business in Bulgaria. This senior role focuses on improving operational processes and building stronger customer loyalty to drive sustained growth. What you will do Design and implement operational policies that align with business goals in the health and wellness sector. Oversee resource management to promote efficiency across teams and workflows. Create and roll out customer retention programs that foster repeat engagement and long-term relationships. Work closely with teams across the company to ensure operations support both customer needs and organizational objectives. Requirements Significant experience in operational management, preferably within health and wellness or DTC businesses. Proven ability to design and deliver effective customer retention initiatives. Demonstrated leadership skills, including setting priorities and achieving measurable results. Strategic mindset along with practical problem-solving abilities. Location This position is based in Bulgaria.

At bunq, we simplify banking for our users. From the moment someone signs up, we ensure their experience is seamless, efficient, and straightforward. When automated systems require human intervention for user verification, your leadership will be crucial. You and your team will provide fast, accurate, and outstanding service right from the start. As the User Verification Team Lead, you'll oversee a group of KYC agents, guaranteeing our users are welcomed swiftly and securely, enabling them to commence their banking journey with us immediately Take Charge of User VerificationIn your role, you will:Efficiently manage the User Verification backlog, ensuring proactive measures are in place so users experience no delays.Identify areas of improvement within our processes and recommend enhancements that elevate operational efficiency, benefiting both users and the team.Encourage and support your team of User Verification Agents in achieving their KPIs and advancing their careers, cultivating a culture of excellence and ongoing improvement Ideal Candidate Profile:You possess strong empathy and emotional intelligence, enabling you to comprehend users' needs and concerns.You are a systematic thinker, capable of making independent and confident decisions.Your tenacity drives you to ensure the job is completed and users are satisfied.You proactively seek to incorporate AI into daily operations to enhance our processes further

As a Digital Operations Analyst at Experian, you will play a vital role in enhancing our data management processes. Your analytical skills will contribute to optimizing operations and driving efficiencies across our digital platforms. You will collaborate with cross-functional teams to ensure that our data strategies align with business objectives, enabling us to deliver exceptional value to our clients.

Join our innovative Micromobility team as an Operations Specialist in Sofia, Bulgaria, where you will play a pivotal role in enhancing Bolt's e-scooter operations. In this engaging and analytical position, you will focus on driving business growth and ensuring an exceptional user experience for our riders.About Us:Bolt is a rapidly expanding tech company serving over 200 million customers across 50+ countries in Europe and Africa. Our success is driven by our diverse and inclusive workforce.We strive to create a welcoming environment for everyone, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability. Our mission is to shape cities that prioritize people over cars, and we invite you to be part of this transformative journey!About the Role:As an Operations Specialist, you will be at the core of our micromobility initiatives in Bulgaria. Your expertise will help bridge data-driven strategies with local execution, ensuring that our riders enjoy a seamless, safe, and reliable experience every time they opt for a Bolt scooter. You will manage crucial partnerships with logistics providers and municipalities to enhance urban mobility.Main Responsibilities:Fleet Optimization: Monitor city-wide metrics to guarantee that our scooters are strategically placed, fully charged, and ready for use.Partner Management: Cultivate local partnerships with logistics providers by tracking their KPIs, optimizing their routes, and upholding the high standards our riders expect.Operational Excellence: Develop and streamline operational processes to enhance overall efficiency.

Role Overview flix is hiring a Fraud Operations Specialist based in Sofia. This position focuses on protecting company operations from fraud and maintaining the integrity of services. What You Will Do Analyze transaction patterns to identify suspicious activity Apply and refine fraud detection strategies Work with teams across the business to strengthen fraud prevention measures

About the Role NielsenIQ is hiring a Data Operations Analyst in Sofia. This position focuses on managing and improving data operations, maintaining data accuracy, and assisting clients with their data requirements. What You Will Do Oversee and refine data operations processes Monitor and ensure the accuracy of data Support clients with data-related requests and needs Who We’re Looking For Detail-oriented mindset Comfortable working with data and processes Enjoys contributing to a team focused on delivering insights This role suits someone who likes to work with data and wants to help clients get the most from it.

The Senior Specialist in Media Data Operations at NielsenIQ works at the intersection of data management and media analytics. This role centers on supporting the company's media measurement services by ensuring accurate data handling and efficient processing. Key responsibilities Manage and analyze large sets of media data to support business objectives Collaborate with teams across the organization to maintain data integrity Optimize data processing workflows to improve operational efficiency Collaboration and impact Working with cross-functional colleagues, this position helps deliver strategic insights that inform decision-making and strengthen media measurement offerings. Location This role is based in Sofia.

The GDC Operations Engineer plays a crucial role in delivering technical operations support for the marketing and digital platforms utilized across The Coca‑Cola Company's global ecosystem. This position is essential for ensuring the reliability, availability, and performance of MarTech systems. Responsibilities include monitoring platform health, managing incidents, supporting development teams, and collaborating with vendors to uphold exceptional service standards. This is a full-time remote position with scheduled shifts.