About the job
Block LLP blends deep experience in personal injury and liability law with a culture built on teamwork, accountability, and mutual support. The firm values efficiency and provides an environment where team members can develop and succeed together.
Role overview
The Intake Director will lead and strengthen the intake department, shaping it into a results-driven, conversion-oriented team. This role manages intake as a distinct business unit, focusing on both operational excellence and team development.
What you will do
- Oversee and refine all intake operations, aiming to increase conversion rates from leads to signed clients.
- Develop and implement systems to support intake processes and team performance.
- Coach and nurture intake staff, fostering growth and accountability.
- Work closely with firm leadership to maximize the value and profitability of inbound leads.
Requirements
- Proven experience managing or directing intake or similar operations, ideally within a legal or client-focused setting.
- Strong leadership and team development skills.
- Ability to design and improve systems that drive measurable results.
- Clear focus on converting qualified leads into clients.
