English Customer Support Representative for US Clients

Join Sutherland as an English Customer Support Representative, where you will be the voice of our brand to US clients. In this role, you will assist customers with their inquiries, ensuring a seamless and positive experience. You will utilize your communication skills to resolve issues and provide guidance, making each interaction memorable.

Join our dynamic team at Sutherland as an English Customer Service Representative! In this role, you will provide exceptional support to our customers, ensuring their inquiries are handled efficiently and effectively. You will be the voice of our company, delivering valuable assistance while maintaining high standards of customer satisfaction.

Join Cross Border Talents as an English Customer Support Agent in Cairo, Egypt!We are seeking enthusiastic and dedicated individuals to provide exceptional customer support to English-speaking clients. In this role, you will be the first point of contact for our customers, assisting them with their inquiries and ensuring their satisfaction.Key Responsibilities: Manage incoming calls while consistently meeting departmental standards and performance goals. Deliver expert advice and accurate information to customers. Utilize company protocols while employing innovative problem-solving techniques to address customer needs. Resolve customer inquiries efficiently, escalating issues only when necessary. Maintain detailed and clear documentation of all customer interactions. Adhere to scheduling requirements established by the client. Occasionally initiate outbound calls to follow up on various customer matters. Navigate multiple software applications during customer interactions. Decision-Making Authority: Resolve customer issues effectively. Address and fulfill customer requirements.

Join Callnovo as a Bilingual Customer Service Representative specializing in English and French for our logistics project based in Cairo. This full-time position requires on-site presence and involves engaging with customers in a dynamic, process-oriented environment. Your primary responsibility will be to facilitate effective communication and coordinate services, ensuring a seamless customer experience. Candidates must possess exceptional verbal and written communication skills in both English and French, alongside a solid foundation in customer service practices.Key Responsibilities:- Address customer inquiries via voice and written communication in both English and French.- Assist in logistics-related service communications such as order tracking, issue resolution, and status updates.- Deliver professional, clear, and empathetic support while ensuring efficiency.- Maintain accurate records of customer interactions in the designated system.- Adhere to Standard Operating Procedures (SOPs), quality standards, escalation protocols, and turnaround expectations.- Collaborate with internal teams to resolve cross-functional issues.- Meet service quality, attendance, productivity, and compliance benchmarks.

Join Sutherland as a Customer Service Representative in Cairo, where you will play a vital role in ensuring customer satisfaction and loyalty. This position requires exceptional communication skills and a passion for service excellence. You will assist customers with inquiries, resolve issues, and provide information about our products and services. If you are enthusiastic, dedicated, and ready to make a difference in the customer experience, we want to hear from you!

Join Incorta, a cutting-edge data analytics and business intelligence platform, revolutionizing the way businesses derive value from their transactional data. Our innovative solution drastically reduces project implementation time, enhances query performance, and provides a singular source of truth for diverse workloads including analytics and machine learning. With a remarkable 90% customer retention rate, our cloud-based service caters to organizations of all sizes, delivering unmatched agility and cost-effectiveness in the analytics landscape.As a Senior Customer Support Engineer, you will play a pivotal role in delivering exceptional post-sales support to our diverse customer base, acting as a champion for their needs. Your responsibilities will encompass resolving non-technical inquiries through various communication channels, alongside addressing technical queries related to our Electronic Support Services. You will also collaborate with fellow Support Engineers to troubleshoot intricate issues and contribute to enhancing our Knowledge Base and user community.We are on the lookout for a motivated, data-driven Support Engineer who is dedicated to delivering an outstanding customer experience and fostering team collaboration. Your contributions will help us achieve our vision of creating the best customer experience globally!

Join Sutherland as a Customer Service Representative for our English Account in Cairo! This full-time, on-site position focuses on enhancing customer satisfaction through effective communication and support. You will manage customer accounts and provide exceptional service while being part of a dynamic and collaborative team.

Sutherland seeks a Technical Support Customer Service Representative based in Cairo. This role acts as the first point of contact for customers needing technical assistance or information about products. Main responsibilities Troubleshoot technical problems for customers using phone, chat, or email Provide clear answers about product features and how to use them Handle customer questions and work to deliver a positive experience What helps in this role Interest in technology and learning new systems Strong communication and problem-solving abilities A focus on helping others and building trust with customers

Join our dynamic team at Sutherland as a Customer Service Agent for our English account. In this role, you will be the first point of contact for our clients, providing exceptional support and solutions to ensure customer satisfaction.Your responsibilities will include answering inquiries, resolving issues, and maintaining a positive rapport with customers. We are looking for individuals who are passionate about delivering top-notch service and eager to contribute to our team’s success.

Join our dynamic team as a Customer Service Representative at Sutherland, where you will play a vital role in delivering exceptional service and support to our clients. This position offers an exciting opportunity to engage with customers, resolving inquiries and ensuring satisfaction through effective communication and problem-solving skills.

Sutherland seeks a Customer Service Representative fluent in English to join the team in Cairo. This position centers on assisting clients, handling questions, and resolving concerns efficiently. Strong communication skills and a supportive attitude are important in every interaction. Key responsibilities Respond to customer inquiries in English through phone, email, or chat Help clients with questions about products or services Troubleshoot and resolve issues raised by customers Maintain a positive, professional tone during all conversations Document each interaction and follow up to ensure customer satisfaction Location This position is based in Cairo.

Role overview Sutherland seeks a Customer Service Representative based in Cairo. This position focuses on assisting customers, handling their questions, and resolving issues for our clients. Daily work involves regular communication with people, so clear and supportive interaction is essential. What you will do Respond to customer inquiries through phone, email, or chat Address and resolve questions or concerns promptly Provide accurate information with a friendly approach Requirements Strong communication skills Ability to interact effectively with customers Comfort working in a busy setting Interest in assisting others with problem-solving

Sutherland seeks a Customer Service Representative based in Cairo. This role acts as the first contact for clients, providing answers, addressing concerns, and ensuring a smooth experience throughout each interaction. Success in this position relies on strong communication skills and a genuine focus on customer satisfaction. Main responsibilities Respond to client inquiries through phone, email, or chat Handle customer issues promptly and with professionalism Maintain a positive, helpful approach in every conversation Contribute to a seamless customer experience Requirements Clear and effective communication skills Interest in helping others and solving problems Consistently brings a positive attitude to daily work

About UsWe Are Foodics! A pioneering restaurant management ecosystem and payment technology provider. Established in 2014 and headquartered in Riyadh, we have expanded our reach with offices in the UAE, Egypt, Jordan, and Kuwait. We proudly serve clients and partners in over 35 countries worldwide, having processed an astonishing 6 billion (yes, billion with a B) orders to date! Foodics stands out as one of the fastest-growing SaaS companies to emerge from the MENA region, having secured three rounds of funding, including our latest $170 million round, which is the largest SaaS funding in MENA history. This funding boosts our innovative capabilities, enabling us to serve our business owners even better.Your Role in a NutshellWe are looking for enthusiastic individuals to join our Center of Excellence team! As a Customer Support Specialist, you will manage client inquiries through various communication channels and engage in outbound communication to assess customer satisfaction.Key ResponsibilitiesRespond to client inquiries at our Center of Excellence.Follow up on customer inquiries, conduct satisfaction measurement calls, and perform other outbound tasks.Accurately document communication logs in our CRM and ticketing systems.Collaborate with relevant teams at Foodics to ensure timely resolution of support issues.Provide training to clients on using Foodics products via various virtual channels.Report daily activities to team leaders and identify areas needing attention.Qualifications We SeekBachelor’s degree in any field (preferred).0 – 1 year of experience in call center or customer service environments.Proficient in English, especially in verbal communication.Willingness to work flexible shifts in Egypt - On-site (required).Comfortable and skilled in training delivery (preferred).Self-motivated with a strong commitment to resolving customer cases.Excellent communication skills and problem-solving capabilities.Able to perform routine tasks while upholding quality standards.Ideal Candidates Will HaveExperience and comfort in delivering training.Background in the SaaS/Tech or F&B industry.What We Offer YouWe believe you will thrive at Foodics!Highly competitive compensation packages, including bonuses and potential equity.Commitment to personal development with regular training opportunities.

Join our dynamic team at Sutherland as a Customer Service Representative. In this entry-level position, you will be the frontline ambassador for our clients, providing exceptional support and solutions to enhance customer satisfaction. This role is perfect for individuals who are enthusiastic, communicative, and eager to grow in a vibrant work environment.

Join our dynamic team at Sutherland as a Customer Service Representative! In this role, you will engage with customers to provide exceptional support and assistance. Your primary responsibilities will include answering inquiries, troubleshooting issues, and ensuring customer satisfaction. This is an exciting opportunity for individuals looking to start their careers in customer service.

Company OverviewElmenus stands at the forefront of the food discovery and ordering landscape, committed to facilitating memorable culinary experiences for our users. Our mission is to unveil the finest dishes in every city, offering a tailored platform that connects food enthusiasts with restaurants that resonate with their preferences. At Elmenus, we empower food lovers to explore an extensive array of cuisines while aiding restaurants in connecting with their most dedicated customers. Join us in revolutionizing the way people discover and savor food.Your Role as a Customer Support SpecialistDeliver outstanding customer support across multiple channels.Diagnose customer issues effectively and implement appropriate solutions.Promote a positive customer journey and cultivate lasting relationships.

Join Sutherland as a Technical Customer Support Specialist and be the first point of contact for customers seeking technical assistance. In this role, you'll assist customers with troubleshooting software and hardware issues, providing solutions that enhance their experience. Your expertise will help in building customer loyalty and satisfaction.

Join Lucidya as a passionate and customer-oriented Technical Customer Support Executive, where you'll be the first point of contact for our clients. Your mission will be to deliver exceptional technical support for our innovative AI-driven customer experience analytics platform. You'll tackle troubleshooting challenges, guide users through product functionalities, and collaborate with our engineering teams to ensure customer satisfaction and effective resolution of technical inquiries.The perfect candidate is enthusiastic about technology, possesses robust problem-solving abilities, and thrives in delivering superior customer service in a dynamic environment.Key ResponsibilitiesRespond efficiently to customer inquiries via phone, email, and chat, demonstrating technical expertise and professionalism.Troubleshoot and resolve technical issues relating to Lucidya’s platform.Assist customers in navigating product features, sharing best practices, and optimizing configuration settings for maximum benefit.Document and escalate complex technical issues to development or engineering teams for in-depth analysis.Keep comprehensive records of customer interactions, issues, and solutions in CRM systems.Work collaboratively with product, engineering, and quality assurance teams to relay customer feedback and advocate for enhancements.Help in developing and maintaining support documentation, FAQs, and knowledge bases.Stay informed about product updates, new features, and industry trends to provide accurate and useful guidance.

Join Sutherland as a Customer Service Representative and be the voice of our brand! In this dynamic role, you will communicate with customers through various channels to resolve inquiries, provide information, and enhance customer satisfaction. Your dedication to delivering exceptional service will contribute significantly to our mission of ensuring a positive experience for every customer.