Senior RAID Support Engineer

Advansys is a forward-thinking solutions provider dedicated to delivering innovative, modular, and sustainable technology solutions designed to optimize operations, enhance customer experiences, and facilitate business modernization. With a team of over 400 adept engineers, we cater to more than 100 enterprise clients across 14 nations. Our expertise spans a…

We are seeking a highly skilled Senior Application Support Engineer to provide exceptional technical support for complex application issues, ensuring seamless business operations.Deliver advanced technical support for intricate application challenges, guaranteeing quick resolutions to minimize business disruptions.Thoroughly analyze and troubleshoot both functional and technical issues within supported applications, taking full ownership until resolution.Oversee incident and service requests while ensuring compliance with established service level agreements (SLAs).Conduct root cause analysis on incidents, documenting findings to facilitate future reference and improvement.Collaborate with cross-functional teams to effectively address and resolve application-related issues, enhancing overall system performance.Create and maintain comprehensive technical documentation, including user and troubleshooting guides, to support the team and users.Regularly perform software updates, patches, and maintenance on production applications to ensure optimal functionality.Provide training and mentorship to junior team members and other staff, fostering their technical skills.Proactively monitor application performance and availability, implementing measures to ensure high uptime.Participate in on-call support rotation as necessary, responding to urgent operational issues.

Join our dynamic team at Blabs as an innovative and technically adept Application Support Engineer. In this pivotal role, you will ensure the smooth operation of essential business applications while enhancing system stability and providing swift resolution to issues affecting our retail operations, including but not limited to POS, ERP, Fintech, and supply chain systems.Key Responsibilities:Deliver L1 and L2 support for mission-critical retail applications, encompassing POS, ERP, inventory, Fintech, and e-commerce platforms.Investigate, troubleshoot, and resolve application-related issues to minimize operational disruptions.Collaborate with IT and business users to identify root causes and implement effective solutions.Assist in the deployment of application updates, testing, conducting UAT, and supporting go-live initiatives.Document solutions and maintain a comprehensive knowledge base to facilitate ongoing operations.Support data integration and flow across systems (e.g., POS, ERP, CRM).Conduct regular system health checks, monitor logs, and uphold system performance standards.Provide end-user training and support, creating training materials as necessary.

Sumerge is looking for a Senior Staff Technical Operations & Support Engineer based in Cairo. This position centers on managing technical operations and providing reliable support for clients. Role overview The Senior Staff Technical Operations & Support Engineer takes a lead role in maintaining and improving operational processes. Daily work involves collaborating with colleagues across different teams to address challenges and find ways to increase efficiency. Key responsibilities Oversee and optimize technical operations Deliver responsive support to clients Work with cross-functional teams to improve workflows and implement solutions Collaboration This role works closely with other departments to ensure that operational goals align with client needs and company objectives.

Join Incorta, a cutting-edge data analytics and business intelligence platform, revolutionizing the way businesses derive value from their transactional data. Our innovative solution drastically reduces project implementation time, enhances query performance, and provides a singular source of truth for diverse workloads including analytics and machine learning. With a remarkable 90% customer retention rate, our cloud-based service caters to organizations of all sizes, delivering unmatched agility and cost-effectiveness in the analytics landscape.As a Senior Customer Support Engineer, you will play a pivotal role in delivering exceptional post-sales support to our diverse customer base, acting as a champion for their needs. Your responsibilities will encompass resolving non-technical inquiries through various communication channels, alongside addressing technical queries related to our Electronic Support Services. You will also collaborate with fellow Support Engineers to troubleshoot intricate issues and contribute to enhancing our Knowledge Base and user community.We are on the lookout for a motivated, data-driven Support Engineer who is dedicated to delivering an outstanding customer experience and fostering team collaboration. Your contributions will help us achieve our vision of creating the best customer experience globally!

Role overview The TechOps & Support Engineer at Sumerge plays a key part in maintaining technical operations for the company’s platforms. This role centers on supporting day-to-day system functionality and ensuring smooth performance across all technical environments. What you will do Oversee daily technical operations and manage system integrations Collaborate with cross-functional teams to troubleshoot issues Identify areas for operational improvement and help implement better practices Contribute to the reliability and consistent performance of Sumerge’s platforms Location This position is based in Cairo, Cairo Governorate, Egypt.

At Sumerge, our Technical Support team is dedicated to redefining the customer experience. By delivering comprehensive support and prompt problem resolution, our support engineers meet and exceed our customers' expectations while exploring innovative technology areas, products, and multi-technology solutions.Our Support team leverages extensive technical expertise to craft tailored solutions that align with our clients' objectives, empowering them to overcome significant business challenges through the optimal utilization of our offerings.As a trusted advisor to our clients, you will be relied upon to deliver timely and precise solutions to their technical issues.

Envision Employment Solutions is on the lookout for a skilled Data Operations and Support Engineer to join our esteemed partner, a renowned global leader in IT Services and Consulting.Job SummaryThe Data Operations and Support Engineer will play a crucial role in ensuring the seamless operation and support of enterprise data platforms and integrations. This includes monitoring, troubleshooting, and maintaining production workflows across various systems such as SAP PO, Informatica, and Cloudera, while upholding data integrity and ensuring timely issue resolution.Key ResponsibilitiesOversee the end-to-end implementation of data strategies to support enterprise data management functions.Utilize supporting tools and logs to identify and present root causes of data issues across different functions.Manage the processes of production data operations, deployments, documentation, and data population to ensure compliance with corporate data management standards.Collaborate closely with data functions to ensure all support processes adhere to bank policies, internal controls, data protection legislation, and relevant industry standards.Identify opportunities for process efficiency and improvement, proposing and implementing data automation initiatives.Foster strong collaborative relationships with internal stakeholders, subject matter experts, clients, and vendors.Implement and oversee data backup, restore, and archiving solutions.Ensure data availability throughout its lifecycle.Monitor and manage the performance of data solutions, layers, and transactions.Align database standards from DBA to data support requirements across management layers.Support new data products and participate in new project initiatives.

Your Role:You will serve as the primary liaison for our esteemed customers and partners, ensuring their needs are promptly addressed.Proactively manage incoming support tickets within the established SLA, emphasizing clear communication, expectation management, and timely follow-ups to deliver an outstanding customer experience.Keep customers informed throughout the ticket lifecycle by sharing timely updates and next steps, even during investigations.Take complete ownership of the ticket lifecycle; if an issue cannot be resolved independently, you will collaborate with internal teams to ensure a resolution.Analyze markup languages and application logs to assist the development team in identifying and resolving product bugs.Work collaboratively across departments to champion customer needs effectively.

Role Overview SanaCommerce is hiring a Senior Support Analyst for a hybrid position based in Alexandria, with work in Cairo. This role focuses on delivering high-quality support to clients and improving their experience with our products. What You Will Do Troubleshoot technical issues reported by clients and resolve them efficiently Manage and respond to client inquiries with a focus on clear communication Work with cross-functional teams to ensure a smooth and consistent customer experience Identify opportunities to improve support processes and contribute to ongoing enhancements Help maintain strong client relationships by ensuring customer satisfaction Collaboration This position works closely with colleagues across departments to address client needs and share insights that support continuous improvement in our service delivery.

Join our dynamic team at SanaCommerce as a Senior Data Engineer. In this critical role, you will leverage your expertise in data engineering to build robust data pipelines and enhance our data processing capabilities. Collaborate with cross-functional teams to design and implement innovative solutions that drive data-driven decision-making across the organization.

About Us:At Xenon7, we unite exceptional tech talent with world-class opportunities! Collaborating with top-tier enterprises and innovative startups, we engage in exciting, cutting-edge projects that utilize the latest technologies across various IT domains, including Data, Web, Infrastructure, AI, and more. Our expertise in developing IT solutions and providing on-demand resources enables us to partner with clients on transformative initiatives that drive innovation and business growth. Whether empowering global organizations or collaborating with pioneering startups, we are dedicated to delivering advanced, impactful solutions that address today's most intricate challenges.About the Client:Become part of one of Egypt's leading financial institutions, celebrated for its comprehensive range of banking services, including Institutional Banking, Personal Banking, and Islamic Banking. With a global footprint through over 50 branches and correspondents, our diverse and dynamic clientele is at the forefront of our operations. As we embark on a revolutionary digital transformation journey, we are committed to leveraging cutting-edge technologies to build a state-of-the-art data architecture that will redefine our performance and service delivery.Position Overview:We are looking for a driven and experienced Senior Data Engineer to join our expanding data team. In this pivotal role, you will design and develop scalable, high-performance data pipelines and lakehouse architectures. Collaborating closely with data modelers, analysts, and business stakeholders, you will deliver reliable real-time and batch-based data solutions that are integral to our analytics and AI-driven strategies.

Join our dynamic team as a Senior Data Engineer, where you will harness the power of data to drive impactful solutions. You will be responsible for designing, developing, and maintaining robust data pipelines and architectures that support our mission of fostering inclusivity in technology.Your expertise will help us analyze and interpret complex data sets, ensuring data integrity and optimizing data flows. If you are passionate about utilizing data to enhance decision-making and drive business outcomes, we want to hear from you!

Job Purpose:We are seeking a highly skilled Senior Technical Customer Success Engineer to oversee the technical aspects of our customer journey implementation processes, ensuring we achieve the highest levels of customer satisfaction and success.Key Responsibilities:Deliver exceptional customer support for our suite of products and services.Develop and implement top-tier support strategies for our expanding customer base.Provide technical assistance, guiding clients through issue resolution.Create comprehensive documentation to facilitate problem-solving.Coordinate with other teams to mobilize additional resources for issue resolution.Deliver bi-monthly status updates and system health assessments to clients.Thoroughly understand project goals and desired outcomes.Analyze complex technical requirements from customers.Offer guidance on optimal product usage.Respond promptly to customer inquiries through tickets and chat.Relay insightful feedback regarding customer needs to relevant internal teams.Internal Collaboration:Support Team MembersProduct TeamServices TeamTesting TeamQuality TeamUI/UX TeamExternal Engagement:Customers via ticketing system.Note: The internal and external relations defined are fundamental, and subject to change as necessary.

Join Delivery Hero as a Senior Engineer in IT Operations and play a pivotal role in ensuring the seamless operation of our technology systems. You will be responsible for optimizing our IT infrastructure, troubleshooting issues, and implementing innovative solutions to enhance our operational efficiency.

Join klivvr as a Senior DevSecOps Engineer, where you will play a crucial role in integrating security practices into our DevOps processes. You will collaborate with cross-functional teams to enhance our software development lifecycle with security in mind, ensuring that our applications and infrastructure are secure and compliant.Your responsibilities will include automating security testing, implementing security controls, and monitoring systems for vulnerabilities. If you are passionate about security and DevOps, and have a desire to innovate and improve processes, we want to hear from you!

The Senior Planning Engineer at Nawy Real Estate is instrumental in steering and managing the planning and scheduling of construction projects. This role demands a thorough grounding in project management principles, offering expertise in crafting and executing project plans that align with the strategic objectives of the company.Key Responsibilities: Develop and sustain detailed project schedules utilizing advanced project management software (e.g., Primavera P6, MS Project). Lead the planning team in defining project scopes, tasks, timelines, resource allocations, and budgets. Evaluate project schedules for optimization, implement necessary adjustments, and ensure compliance with project deadlines. Work collaboratively with project managers, engineers, and stakeholders to ensure that all planning activities are in sync with project goals. Create regular progress reports, highlighting key issues, risks, and strategies for mitigation. Conduct risk assessments and devise contingency plans to manage potential delays and challenges. Facilitate project meetings to discuss schedule-related concerns and maintain effective communication across teams. Mentor and guide junior planning engineers in their professional growth and project planning methodologies. Ensure all planning activities comply with company policies, standards, and procedures. Contribute to the ongoing enhancement of planning processes and methodologies.

Role Overview abec1 is hiring a Senior Structural and Civil Site Engineer in Cairo. This position leads construction projects from the site, making sure all work meets engineering standards and regulatory requirements. The engineer will manage day-to-day site activities and keep projects moving according to plan. What You Will Do Direct site operations for structural and civil works Coordinate with contractors and project teams Monitor progress to ensure projects finish on schedule and within budget Enforce compliance with engineering standards and regulations Location This role is based in Cairo.

Are you a seasoned Python Engineer looking to take your career to the next level? Join our innovative team at Jobs for Humanity, where your expertise in Python development will make a meaningful impact in fostering inclusivity and accessibility for all. We are seeking a Senior Principal Python Engineer who is passionate about developing scalable and robust applications that empower communities around the world.

About the Role:Join our dynamic fintech team at Thndr as a Senior DevOps and Infrastructure Engineer. We are seeking a talented individual with extensive expertise and practical experience in cloud infrastructure, containerization, networking, and industry-standard DevOps practices. The ideal candidate will not only be a strategic thinker but also adept at designing, implementing, and steering a comprehensive DevOps and infrastructure roadmap across both cloud and on-premise environments. Your contributions will be vital in developing scalable, resilient, and secure systems to support our essential financial applications.Your Responsibilities:Design, implement, and manage scalable, secure, and highly available infrastructure within AWS and on-premise setups.Lead our containerization and orchestration efforts utilizing Docker and Kubernetes, ensuring adherence to deployment, scaling, and security best practices.Craft and oversee intricate networking solutions, including VPCs, subnets, routing, firewalls, VPNs, load balancers, PrivateLinks, Direct Connect, and AWS Secure VPN setup, alongside hybrid cloud connectivity.Develop and uphold CI/CD pipelines for applications and infrastructure, incorporating automated testing and deployment processes.Create and manage infrastructure-as-code for scalable, multi-region infrastructures using Terraform and Terragrunt, ensuring modularity, version control, and automation.Implement robust monitoring, observability, and alerting for all infrastructure components, fostering proactive issue detection and response.Collaborate with development, security, and data teams to facilitate seamless production releases.Mentor and guide junior DevOps engineers on optimal practices across cloud, networking, DevOps, and monitoring domains.Cultivate a deep understanding across various domains (Infrastructure, development, security, operations) to devise cohesive and scalable DevOps solutions.Drive DevOps initiatives by integrating technical, business, and operational perspectives to guarantee efficient, secure, and scalable infrastructure delivery.