Staff Technical Operations & Support Engineer

At Sumerge, our Technical Support team is dedicated to redefining the customer experience. By delivering comprehensive support and prompt problem resolution, our support engineers meet and exceed our customers' expectations while exploring innovative technology areas, products, and multi-technology solutions.Our Support team leverages extensive technical exp…

Sumerge is looking for a Senior Staff Technical Operations & Support Engineer based in Cairo. This position centers on managing technical operations and providing reliable support for clients. Role overview The Senior Staff Technical Operations & Support Engineer takes a lead role in maintaining and improving operational processes. Daily work involves collaborating with colleagues across different teams to address challenges and find ways to increase efficiency. Key responsibilities Oversee and optimize technical operations Deliver responsive support to clients Work with cross-functional teams to improve workflows and implement solutions Collaboration This role works closely with other departments to ensure that operational goals align with client needs and company objectives.

We are seeking a highly skilled Senior Application Support Engineer to provide exceptional technical support for complex application issues, ensuring seamless business operations.Deliver advanced technical support for intricate application challenges, guaranteeing quick resolutions to minimize business disruptions.Thoroughly analyze and troubleshoot both functional and technical issues within supported applications, taking full ownership until resolution.Oversee incident and service requests while ensuring compliance with established service level agreements (SLAs).Conduct root cause analysis on incidents, documenting findings to facilitate future reference and improvement.Collaborate with cross-functional teams to effectively address and resolve application-related issues, enhancing overall system performance.Create and maintain comprehensive technical documentation, including user and troubleshooting guides, to support the team and users.Regularly perform software updates, patches, and maintenance on production applications to ensure optimal functionality.Provide training and mentorship to junior team members and other staff, fostering their technical skills.Proactively monitor application performance and availability, implementing measures to ensure high uptime.Participate in on-call support rotation as necessary, responding to urgent operational issues.

Advansys is a forward-thinking solutions provider dedicated to delivering innovative, modular, and sustainable technology solutions designed to optimize operations, enhance customer experiences, and facilitate business modernization. With a team of over 400 adept engineers, we cater to more than 100 enterprise clients across 14 nations. Our expertise spans a diverse range of premium services, including Business Automation, Industrial Digitization, Low-Code Development, Cloud Services, Warehouse Automation, and Strategic Outsourcing.Established in 2014, Advansys operates under the umbrella of the INTRO Group, a private conglomerate founded in 1980 with investments across various sectors, including oil and gas, real estate, specialized engineering, financial investments, food, and manufacturing.Job Responsibilities:Provide technical assistance for RAID systems, addressing issues related to SQL & PL/SQL queries, Hive DB, Apache Spark jobs, and Python automation.Monitor system performance and proactively pinpoint areas for optimization in data pipelines, SQL queries, and Spark jobs.Troubleshoot data system issues, including Spark jobs, Hive DB, and SQL/PLSQL processes to ensure minimal downtime.Collaborate with development and data engineering teams to implement bug fixes, performance enhancements, and system upgrades.Conduct root cause analysis for recurring issues and offer long-term solutions.Assist in the integration of data, ETL processes, and workflows, ensuring efficiency across systems.Automate common support tasks using Python scripting and SQL automation.Manage and troubleshoot issues related to distributed data processing platforms like Apache Spark, ensuring all data jobs function correctly.Document incidents, troubleshooting steps, and solutions to create a knowledge base for internal teams.Collaborate with cross-functional teams, including Data Engineers, Analysts, and Developers, to deliver timely and effective support.Assist with deployments and system upgrades to minimize disruptions to ongoing operations.

Envision Employment Solutions is on the lookout for a skilled Data Operations and Support Engineer to join our esteemed partner, a renowned global leader in IT Services and Consulting.Job SummaryThe Data Operations and Support Engineer will play a crucial role in ensuring the seamless operation and support of enterprise data platforms and integrations. This includes monitoring, troubleshooting, and maintaining production workflows across various systems such as SAP PO, Informatica, and Cloudera, while upholding data integrity and ensuring timely issue resolution.Key ResponsibilitiesOversee the end-to-end implementation of data strategies to support enterprise data management functions.Utilize supporting tools and logs to identify and present root causes of data issues across different functions.Manage the processes of production data operations, deployments, documentation, and data population to ensure compliance with corporate data management standards.Collaborate closely with data functions to ensure all support processes adhere to bank policies, internal controls, data protection legislation, and relevant industry standards.Identify opportunities for process efficiency and improvement, proposing and implementing data automation initiatives.Foster strong collaborative relationships with internal stakeholders, subject matter experts, clients, and vendors.Implement and oversee data backup, restore, and archiving solutions.Ensure data availability throughout its lifecycle.Monitor and manage the performance of data solutions, layers, and transactions.Align database standards from DBA to data support requirements across management layers.Support new data products and participate in new project initiatives.

Job Purpose:We are seeking a highly skilled Senior Technical Customer Success Engineer to oversee the technical aspects of our customer journey implementation processes, ensuring we achieve the highest levels of customer satisfaction and success.Key Responsibilities:Deliver exceptional customer support for our suite of products and services.Develop and implement top-tier support strategies for our expanding customer base.Provide technical assistance, guiding clients through issue resolution.Create comprehensive documentation to facilitate problem-solving.Coordinate with other teams to mobilize additional resources for issue resolution.Deliver bi-monthly status updates and system health assessments to clients.Thoroughly understand project goals and desired outcomes.Analyze complex technical requirements from customers.Offer guidance on optimal product usage.Respond promptly to customer inquiries through tickets and chat.Relay insightful feedback regarding customer needs to relevant internal teams.Internal Collaboration:Support Team MembersProduct TeamServices TeamTesting TeamQuality TeamUI/UX TeamExternal Engagement:Customers via ticketing system.Note: The internal and external relations defined are fundamental, and subject to change as necessary.

Join Delivery Hero as a Senior Engineer in IT Operations and play a pivotal role in ensuring the seamless operation of our technology systems. You will be responsible for optimizing our IT infrastructure, troubleshooting issues, and implementing innovative solutions to enhance our operational efficiency.

Join Incorta, a cutting-edge data analytics and business intelligence platform, revolutionizing the way businesses derive value from their transactional data. Our innovative solution drastically reduces project implementation time, enhances query performance, and provides a singular source of truth for diverse workloads including analytics and machine learning. With a remarkable 90% customer retention rate, our cloud-based service caters to organizations of all sizes, delivering unmatched agility and cost-effectiveness in the analytics landscape.As a Senior Customer Support Engineer, you will play a pivotal role in delivering exceptional post-sales support to our diverse customer base, acting as a champion for their needs. Your responsibilities will encompass resolving non-technical inquiries through various communication channels, alongside addressing technical queries related to our Electronic Support Services. You will also collaborate with fellow Support Engineers to troubleshoot intricate issues and contribute to enhancing our Knowledge Base and user community.We are on the lookout for a motivated, data-driven Support Engineer who is dedicated to delivering an outstanding customer experience and fostering team collaboration. Your contributions will help us achieve our vision of creating the best customer experience globally!

Role Overview: We are seeking a talented Frontend Technical Lead / Staff Engineer to spearhead the design and development of cutting-edge web applications and portals utilizing Angular and/or ReactJS. This role requires a hands-on approach, as you will actively engage with the team to resolve complex challenges and promote knowledge sharing.Key Responsibilities:Collaborate with the Solution/Software Architect to create detailed low-level designs for team members.Guide project teams in establishing technology strategies related to coding practices, continuous integration, and automated deployment.Engage in hands-on coding to assist the team in developing solutions and addressing immediate technical issues.Partner with the Product Owner to define user stories and acceptance criteria, effectively communicating trade-offs with Designers.Continuously seek innovative solutions to technical challenges and advocate for design improvements, challenging the status quo when necessary.Provide a roadmap for implementing software engineering best practices to enhance code quality.Report directly to the Senior Engineering Manager.

talent3600 is hiring a Senior Technical Designer for its Zamalek, Cairo office. This position plays a key role in turning design concepts into detailed technical documentation and guiding projects from planning through execution. Collaboration with design teams, project managers, and external partners is central throughout the project lifecycle. Main Responsibilities Technical Planning and Documentation Work closely with design teams to create technical plans, drawings, blueprints, and specifications for construction and implementation. Ensure all documentation reflects the design intent and meets industry standards and regulatory requirements. Act as a liaison among stakeholders to maintain the quality and accuracy of technical specifications. Material and Equipment Selection Research and recommend materials, finishes, furnishings, fixtures, and equipment that align with design goals and budget constraints. Stay up to date on new materials and technologies relevant to the field. Technical Detail Development Prepare technical specifications, including materials, dimensions, construction methods, and installation instructions. Create and review comprehensive Bill of Quantities (BOQs) for accuracy and compliance with design requirements. Evaluate contractor BOQs and review invoices to ensure accurate billing and cost analysis from a design perspective. Quality Control Implement quality control processes to confirm construction and installation match technical plans and design intent. Conduct regular site inspections to identify and resolve discrepancies. Work with designers to review and approve workshop drawings for technical accuracy and compliance. Coordination with Third Parties Communicate with vendors, suppliers, and subcontractors to procure materials and services. Negotiate contracts, obtain quotes, and monitor adherence to specifications and timelines. Respond to Requests for Information (RFIs) from site engineers, providing clear technical guidance for project execution. Budget Management Work with project managers to keep technical aspects within budget. Identify cost-effective solutions that maintain design quality. Documentation Organization Maintain an organized repository of technical documentation, including version control and revisions for future reference. Site Inspections and Project Coordination Conduct site visits to verify that implementations meet design specifications and quality standards.

Join our dynamic team at Jobs for Humanity as a Technical Support Specialist. In this role, you will be the first point of contact for our customers, providing exceptional support and troubleshooting assistance. Your expertise will help clients navigate our products effectively and resolve any technical issues they may face.We are looking for someone passionate about technology and customer service, with a keen ability to communicate complex information clearly and concisely. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!

Your Role:You will serve as the primary liaison for our esteemed customers and partners, ensuring their needs are promptly addressed.Proactively manage incoming support tickets within the established SLA, emphasizing clear communication, expectation management, and timely follow-ups to deliver an outstanding customer experience.Keep customers informed throughout the ticket lifecycle by sharing timely updates and next steps, even during investigations.Take complete ownership of the ticket lifecycle; if an issue cannot be resolved independently, you will collaborate with internal teams to ensure a resolution.Analyze markup languages and application logs to assist the development team in identifying and resolving product bugs.Work collaboratively across departments to champion customer needs effectively.

Sumerge is looking for a Staff Infrastructure Engineer in Cairo to design, implement, and maintain infrastructure systems that support software development. This position focuses on building and improving the foundation that keeps platforms reliable and secure. Role overview This role centers on shaping infrastructure solutions that enable high-quality software delivery. The Staff Infrastructure Engineer will work closely with colleagues from different teams to ensure systems are efficient, scalable, and secure. What you will do Design and implement infrastructure systems to support software projects Maintain and optimize performance of existing infrastructure Enhance security measures across platforms Collaborate with cross-functional teams to deliver solutions that meet client needs Requirements Experience in infrastructure engineering, including system design and maintenance Strong focus on performance optimization and security Ability to work with teams from different disciplines

Join Sutherland as a Technical Customer Support Specialist and be the first point of contact for customers seeking technical assistance. In this role, you'll assist customers with troubleshooting software and hardware issues, providing solutions that enhance their experience. Your expertise will help in building customer loyalty and satisfaction.

Join Lucidya as a passionate and customer-oriented Technical Customer Support Executive, where you'll be the first point of contact for our clients. Your mission will be to deliver exceptional technical support for our innovative AI-driven customer experience analytics platform. You'll tackle troubleshooting challenges, guide users through product functionalities, and collaborate with our engineering teams to ensure customer satisfaction and effective resolution of technical inquiries.The perfect candidate is enthusiastic about technology, possesses robust problem-solving abilities, and thrives in delivering superior customer service in a dynamic environment.Key ResponsibilitiesRespond efficiently to customer inquiries via phone, email, and chat, demonstrating technical expertise and professionalism.Troubleshoot and resolve technical issues relating to Lucidya’s platform.Assist customers in navigating product features, sharing best practices, and optimizing configuration settings for maximum benefit.Document and escalate complex technical issues to development or engineering teams for in-depth analysis.Keep comprehensive records of customer interactions, issues, and solutions in CRM systems.Work collaboratively with product, engineering, and quality assurance teams to relay customer feedback and advocate for enhancements.Help in developing and maintaining support documentation, FAQs, and knowledge bases.Stay informed about product updates, new features, and industry trends to provide accurate and useful guidance.

Sutherland seeks a Technical Support Customer Service Representative based in Cairo. This role acts as the first point of contact for customers needing technical assistance or information about products. Main responsibilities Troubleshoot technical problems for customers using phone, chat, or email Provide clear answers about product features and how to use them Handle customer questions and work to deliver a positive experience What helps in this role Interest in technology and learning new systems Strong communication and problem-solving abilities A focus on helping others and building trust with customers

Join our expanding team at Archirodon Group as a Senior Mechanical Technical Office Engineer in our New Cairo Regional Office. Become an integral part of a highly skilled engineering team at a leading EPC contractor with a strong global presence.Are you ready to contribute to meaningful projects that matter? We are excited to meet you!Key Responsibilities:Conduct tender cost estimation and technical evaluations for HVAC, Building Automation Systems, Plumbing, and Fire Protection Systems.Develop economic studies and preliminary estimates for mechanical works.Thoroughly review tender documents alongside project design drawings and specifications.Issue Requests for Information (RFIs) to designers and clients for any missing or conflicting information, ensuring alignment with American standards.Implement American standards, including ASHRAE, SMACNA, NEC, IEEE, NFPA, ASME, and API, across all contract projects.Evaluate and review cooling/heat load designs for HVAC systems.Calculate duct and pipe sizing, as well as HVAC equipment specifications.Manage procurement processes by preparing purchase requisitions for tenders and awarded projects based on design requirements.Prepare comprehensive quantities take-off and Bills of Quantities (BOQ) for all mechanical materials and equipment.Review and compile technical data submittals for all mechanical materials, equipment, and systems, coordinating with suppliers for necessary clarifications to obtain client approval.Maintain a cost database for future tender and cost evaluations.Draft contract documents for mechanical subcontractors, detailing the scope of work and comprehensive bills of materials.Qualifications:Bachelor’s degree in Mechanical Power Engineering.10 to 15 years of experience in tender estimation, cost assessment, and technical office engineering.Proven experience with reputable contractors in a similar role.Excellent command of the English language.Strong proficiency in AutoCAD, HAP software, and ELITE software.Proficient in MS Office and computer literacy.Personal Attributes:Highly organized, dedicated, and hardworking.Able to work independently with minimal supervision, effectively planning and prioritizing tasks in high-pressure situations.Strong interpersonal skills; a collaborative team player with meticulous attention to detail.Analytical thinker and results-oriented problem-solver.What We Offer:We provide a competitive salary and benefits package, along with opportunities for professional growth and development.

At Sumerge, our Platform Engineering team plays a pivotal role in driving operational excellence by creating resilient infrastructure and integrating advanced DevOps tools for a variety of projects and client environments. Our experts focus on deploying and managing container orchestration platforms such as Kubernetes and Redhat OpenShift, as well as configuring databases like MongoDB and event streaming platforms like Kafka to ensure smooth, scalable, and secure operations.Through automation and optimization of our development pipelines, our platform engineers empower development teams to deliver high-quality software solutions with greater speed and efficiency.

Join our dynamic team at Blabs as an innovative and technically adept Application Support Engineer. In this pivotal role, you will ensure the smooth operation of essential business applications while enhancing system stability and providing swift resolution to issues affecting our retail operations, including but not limited to POS, ERP, Fintech, and supply chain systems.Key Responsibilities:Deliver L1 and L2 support for mission-critical retail applications, encompassing POS, ERP, inventory, Fintech, and e-commerce platforms.Investigate, troubleshoot, and resolve application-related issues to minimize operational disruptions.Collaborate with IT and business users to identify root causes and implement effective solutions.Assist in the deployment of application updates, testing, conducting UAT, and supporting go-live initiatives.Document solutions and maintain a comprehensive knowledge base to facilitate ongoing operations.Support data integration and flow across systems (e.g., POS, ERP, CRM).Conduct regular system health checks, monitor logs, and uphold system performance standards.Provide end-user training and support, creating training materials as necessary.

Job Overview:Join our dynamic team as a Data Operations & Support Specialist, where you will play a critical role in managing data processes on a daily basis. Your expertise will ensure the reliability, performance, and quality of our data systems. The ideal candidate will possess advanced SQL skills, a solid grasp of operational support workflows, and hands-on experience in monitoring and troubleshooting database and batch processing environments.Primary Responsibilities:Oversee and manage daily data loads, ETL jobs, and scheduled batch processes to guarantee timely execution.Diagnose, analyze, and troubleshoot data-related issues and system errors, collaborating with technical teams for prompt resolutions.Ensure data availability, integrity, and quality to meet business reporting and analytics requirements.Develop and refine operational runbooks, document procedures, and standard operating processes for data support activities.Work closely with data engineering, analytics, and infrastructure teams to address and resolve complex incidents.Engage in incident, problem, and change management processes, ensuring proper tracking and communication of issues and enhancements.Support performance tuning of database queries and job optimization to enhance system efficiency.