ServiceNow CSM Implementer / Administrator

CSM Implementation & ConfigurationOversee the configuration and implementation of ServiceNow CSM modules, encompassing Case Management, Customer Service Portal, Knowledge Management, and Service Catalog integration.Design and optimize case lifecycle workflows, SLAs, assignment rules, escalation models, and entitlement configurations to ensure seamless servic…

Role OverviewWe are in search of a skilled Senior/Mid-Level ServiceNow Developer to enhance our dynamic team. In this role, you will be responsible for developing, configuring, and customizing the ServiceNow platform to align with our business needs. The ideal candidate will have a proven track record in delivering high-quality software solutions and will thrive in both independent and collaborative work settings. Main Responsibilities Develop, configure, and customize the ServiceNow platform to meet business specifications. Work closely with cross-functional teams to gather and prioritize business requirements. Write clean, efficient, and maintainable code while leveraging your expertise. Conduct code reviews and quality control assessments to ensure optimal efficiency and productivity. Troubleshoot and resolve technical issues as they arise. Create and execute test cases to maintain high software quality. Document code and application functionalities for future reference. Stay updated with the latest trends and technologies in ServiceNow development. QualificationsEducation & Skills A degree in Computer Science, Engineering, or a related field is essential. At least 2 years of experience in ServiceNow development. Proficient in ServiceNow development, including scripting, workflows, and integrations. Familiarity with software development methodologies such as Agile or Waterfall is preferred. Knowledge of CSM and ITSM concepts. Strong problem-solving and analytical skills. Excellent communication and teamwork abilities. Ability to work independently as well as part of a team.

We are looking for a skilled Senior/Midlevel ServiceNow Developer to join our dynamic team at ssc-hr. In this role, you will be tasked with developing, configuring, and customizing the ServiceNow platform to meet our business needs. We value individuals with extensive experience and a strong passion for delivering high-quality software solutions. The ideal candidate should demonstrate both independent initiative and the ability to collaborate effectively with others. Roles & Responsibilities:Designing, configuring, and customizing the ServiceNow platform to align with business requirements.Collaborating with cross-functional teams to gather and prioritize business needs.Writing clean, efficient, and maintainable code that meets our standards.Conducting code reviews and quality assurance checks to ensure maximum productivity and efficiency.Troubleshooting and resolving technical issues as they arise.Creating and executing test cases to ensure software quality.Documenting code and application functionality thoroughly.Keeping up-to-date with emerging trends and technologies in ServiceNow development.

Job Summary:We are on the lookout for a talented and experienced ServiceNow Process Consultant who has specialized knowledge in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM). The ideal candidate will have a robust background in ITIL-based processes and hands-on experience with the ServiceNow platform to enhance process optimization, engage stakeholders, and ensure successful solution delivery. Your contribution will be pivotal in assessing business needs, crafting scalable ServiceNow processes, and steering best practices for implementation.Key Responsibilities:Serve as the subject matter expert (SME) for ITSM, ITOM, and ITAM modules within the ServiceNow environment.Facilitate workshops and collaborate with business stakeholders to define both current and future state processes.Conduct gap analyses and propose solutions grounded in industry best practices and the ITIL framework.Design, document, and refine ITIL-aligned processes including Incident, Problem, Change, Request, CMDB, Discovery, and Asset Lifecycle management.Work alongside ServiceNow developers and architects to convert process requirements into technical specifications.Assist in User Acceptance Testing (UAT), training, and organizational change management activities.Ensure that platform configurations and customizations align with business needs and compliance regulations.Create KPIs, reports, and dashboards to track the performance and adoption of implemented solutions.Keep abreast of the latest ServiceNow features, releases, and industry trends.

ServiceNow Solution Lead Developer About the Role As a ServiceNow Solution Lead Developer, you will play a pivotal role in shaping and delivering innovative solutions tailored to meet our clients' diverse needs. Your expertise in crafting compelling narratives and presentations will be essential in developing persuasive proposals that resonate with stakeholders. You will lead cross-functional teams, manage relationships, and ensure seamless execution of solutions from ideation to rollout.Your Key ResponsibilitiesClient-Centric Vision: Articulate and convey a vision that prioritizes client satisfaction through effective storytelling and advanced presentation skills.Business Communication: Exhibit strong written communication skills, ensuring clarity and focus on business objectives.Competitive Analysis: Assess market dynamics, understand pricing pressures, and identify cost optimization opportunities to deliver competitive solutions.Solution Optimization: Enhance scoring and mitigate competitive advantages through strategic solution optimization.Internal Priorities: Align with and address internal governance and priorities.Requirements Analysis: Conduct thorough requirements analysis to identify service components, standard offerings, and potential service gaps.Leadership: Foster collaboration within teams to achieve shared goals, while managing both internal and external stakeholder communications.Commercial Acumen: Possess a deep understanding of commercial aspects, including terms and conditions and contractual negotiation.Financial Analysis: Perform detailed financial assessments, including pricing and cost analysis, and develop internal business cases.Coaching and Mentoring: Provide guidance and mentorship to colleagues to enhance their skills and capabilities. We promote a work culture where everyone can bring their authentic self, advocating for equity, diversity, and inclusion as part of our daily operations.

Job Overview: We are looking for a seasoned ServiceNow Technical Architect with extensive knowledge in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM). This pivotal role entails steering the technical architecture, solution design, and comprehensive delivery of intricate ServiceNow implementations and integrations. The ideal candidate will possess a robust background in enterprise IT architecture and a demonstrable history of delivering scalable ServiceNow solutions that align with ITIL best practices and business objectives.Key Responsibilities: Define and architect ServiceNow solutions across ITSM, ITOM, and ITAM modules to fulfill enterprise needs.Lead the technical strategy, roadmap planning, and architectural choices for ServiceNow deployments.Supervise solution design, configuration, customization, and integration tasks.Ensure technical governance and adherence to ServiceNow development best practices, coding standards, and platform functionalities.Work closely with business analysts, process consultants, and developers to translate functional requirements into effective technical solutions.Guide implementation teams through complex scenarios involving CMDB, Discovery, Event Management, Service Mapping, HAM/SAM, and more.Identify and mitigate technical risks while advising on platform scalability, performance, and security.Design and manage integrations between ServiceNow and external systems (including CMDB, monitoring tools, ERP, etc.) utilizing APIs (REST/SOAP), MID servers, and data sources.Review and validate technical documentation, architecture diagrams, and deployment plans.Lead troubleshooting and root cause analysis for performance and platform issues.Stay updated on ServiceNow product enhancements, releases, and industry trends, proactively recommending improvements.

Job Summary:We are seeking a talented and experienced Senior Technical Consultant specializing in ServiceNow. The ideal candidate will possess extensive expertise in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM). This role is pivotal in leading the design, configuration, and implementation of ServiceNow solutions for our enterprise clients, ensuring alignment with business objectives and best practices.Key Responsibilities:• Design and implement comprehensive ServiceNow solutions focusing on ITSM, ITOM, and ITAM modules.• Convert business and process requirements into effective technical configurations and customizations within the ServiceNow platform.• Collaborate with architects, business analysts, and process consultants to ensure solutions align with strategic business goals and platform best practices.• Develop and configure critical modules, including ITSM (Incident, Problem, Change, Request, Knowledge, Service Catalog), ITOM (Discovery, CMDB, Event Management, Orchestration, Service Mapping), and ITAM (Hardware Asset Management, Software Asset Management, Lifecycle Management).• Utilize Glide and JavaScript to configure workflows, business rules, client scripts, UI policies, and data imports.• Implement integrations using REST/SOAP APIs, MID Servers, and IntegrationHub.• Provide support during UAT, handle defect resolution, oversee deployment, and ensure post-go-live stabilization.• Create thorough technical documentation, design specifications, and training materials.• Mentor junior consultants and developers to build team capabilities.• Stay updated with the latest platform enhancements and recommend optimizations.

System and Server Management:Install, configure, and maintain Windows servers to ensure seamless operations.Conduct regular updates, patches, and upgrades to optimize server performance.Administer Active Directory (AD), Group Policies, and manage user account provisioning effectively.Establish and maintain robust backup and disaster recovery solutions.Microsoft 365 Administration:Oversee the Microsoft 365 Admin Center, managing user account creation, licensing, and group management.Troubleshoot Microsoft Exchange Online, ensuring smooth mail flow, distribution list management, and mailbox configurations.Implement and uphold security and compliance policies in Microsoft 365, including retention policies, conditional access, and Multi-Factor Authentication (MFA).Support Microsoft Teams, SharePoint Online, and OneDrive for Business, managing permissions and integrations.Monitor service health, manage alerts, and coordinate with Microsoft support as necessary.Network Administration:Monitor and enhance network performance to ensure optimal functionality.Implement network security measures through regular audits and monitoring.Collaborate with ISPs and external vendors to resolve connectivity issues or perform upgrades.Helpdesk Support:Deliver Level 2/3 technical support to employees, addressing escalated issues promptly.Troubleshoot hardware, software, and peripheral challenges across the organization.Guide employees on IT best practices to enhance productivity.Security and Compliance:Establish and enforce IT policies in alignment with organizational and regulatory standards.Monitor and mitigate risks, addressing malware, phishing, and unauthorized access attempts.Conduct regular security audits and vulnerability assessments.Application Management:Support and maintain recruitment-specific software tools (e.g., Applicant Tracking Systems, CRM tools).Collaborate with third-party vendors for software updates and troubleshooting assistance.Document system configurations, procedures, and troubleshooting guides effectively.IT Infrastructure Projects:Lead or contribute to IT projects, including cloud migrations, infrastructure upgrades, and system integrations.Evaluate and recommend new technologies to enhance operational efficiency.

We are seeking a highly organized and motivated Administrative Coordinator to lead and manage all administrative office functions and daily operations. You will ensure operational efficiency, compliance, and exceptional service standards across the organization.Serve as a primary point of contact between management, departments, and external stakeholders for all administrative matters.Plan, coordinate, and manage meetings, executive schedules, travel arrangements, and office calendars.Oversee logistics planning and execution for company events, meetings, workshops, and other corporate functions.Process and manage all procurement requests through the ERP system, ensuring timely processing, appropriate approvals, and adherence to budgetary constraints.Source suppliers, request quotations, and negotiate pricing effectively.Monitor and evaluate the performance of office support staff, providing guidance and feedback to ensure compliance with company policies and standards.Work closely with the IT department to facilitate smooth onboarding for new hires, ensuring timely setup of systems, hardware, software access, and office equipment.

Role overview The Administrative Officer at Talent3600 supports daily office operations at the Industrial Area, New Cairo 3 site. This position helps coordinate activities between departments and keeps routine processes on track. What you will do Supervise daily office functions and handle a variety of administrative duties Schedule meetings, manage appointments, and coordinate calendars for executives Keep accurate records and maintain both physical and digital filing systems Arrange travel, accommodations, and logistics for trips within Egypt and abroad Oversee shipping activities and coordinate customs clearance Plan company events and organize internal activities Monitor office supplies, address maintenance issues, and manage facility needs Provide professional customer service and respond to inquiries promptly

Become a Part of Our Team!Integrant is on the lookout for a proactive and meticulous Administrative Officer to enhance our administrative operations and facilitate the efficient functioning of our office. The ideal candidate will be instrumental in promoting operational excellence and maintaining an organized administrative framework.Key Responsibilities:Warmly greet and assist visitors, ensuring a professional atmosphere.Maintain accurate visitor logs and uphold security compliance.Manage the procurement of office supplies and equipment, ensuring optimal inventory levels.Oversee the functionality of office utilities including internet and telecommunication services.Coordinate meeting room bookings and logistics for internal gatherings.Administer medical insurance processes, including offers, renewals, employee changes, and claims management.Collaborate with various departments to meet their administrative and logistical requirements.

Job PurposeThe Administrative Assistant plays a crucial role in ensuring the effective management of office operations, serving as the backbone of organizational support. This position involves a diverse array of responsibilities aimed at maintaining seamless administrative functions. Key responsibilities include overseeing office operations, managing correspondence, organizing meetings, and maintaining necessary supplies and equipment. The role also entails supervising administrative personnel, collaborating with various departments, and resolving any operational challenges that may arise. The ultimate goal is to foster efficient administrative processes that align with organizational objectives and promote a productive work environment.Key Responsibilities:Oversee daily office operations to enhance efficiency and productivity.Coordinate office activities, including scheduling meetings, managing correspondence, and overseeing office supplies.Manage meeting room bookings, ensuring priority arrangements are made based on employee requests.Supervise administrative staff, providing guidance, training, and performance feedback.Handle administrative tasks such as document management and office organization.Ensure compliance with office procedures and policies, making updates as necessary.Facilitate effective communication within the office and support interdepartmental collaboration.Manage inventory of office supplies and equipment, including ordering stock as needed.Greet and assist visitors, clients, and job candidates, coordinating with HR for job application processes.Arrange travel logistics for employees, including cost-effective flight and hotel reservations.Plan and organize company events, conferences, and meetings, managing logistics and vendor coordination.Receive and distribute shipments and mail to relevant departments.Maintain records of travel bookings and office documentation for reporting purposes.Monitor and control the office budget, ensuring cost-effective practices.Address and resolve operational issues or conflicts within the office environment.Implement solutions to enhance office processes and address administrative concerns.Ensure compliance with health and safety regulations within the office.Oversee the maintenance and cleanliness of the office space to foster a safe and productive work environment.

Join our dynamic team at aleph as a Sales Administration Specialist. In this pivotal role, you will support our sales team by streamlining administrative tasks, managing sales data, and ensuring effective communication across departments. Your contributions will directly impact our sales performance and help drive company growth.

Job SummarySSC HR Solutions is on the lookout for a meticulously organized and detail-focused HR & Administration Coordinator to enhance our human resources and administrative operations. The ideal candidate will be integral in executing various HR processes, maintaining personnel records, coordinating administrative duties, and ensuring the office environment operates seamlessly.Key ResponsibilitiesMaintain and update employee records, contracts, and personal information meticulously.Oversee the onboarding and offboarding processes, ensuring all required documentation and clearances are completed in a timely manner.Monitor attendance, leave requests, absences, and vacation periods effectively.Draft HR correspondence, including employment certificates, salary verification letters, warnings, and other essential documents.Ensure compliance with company policies and relevant labor regulations.Assist in calculating salary adjustments related to overtime, deductions, bonuses, and end-of-service entitlements.Generate payroll reports and address payroll-related inquiries promptly.Engage with governmental entities regarding labor and social insurance matters as necessary.Why Join Us?At SSC HR Solutions, we are dedicated to cultivating a supportive and engaging workplace. We provide ample opportunities for professional growth and development, and we are seeking an HR & Administration Coordinator eager to make a significant impact within our team.RequirementsQualifications:Bachelor’s degree in Human Resources, Business Administration, or a related field.Proficient in payroll processing and related administrative functions.1-2 years of experience in HR and administration roles.Strong grasp of HR practices and labor regulations.Excellent communication and interpersonal skills.Proficient in Microsoft Office Suite and HR management software.Exceptional organizational skills with the ability to manage multiple tasks simultaneously.Attention to detail and a steadfast commitment to confidentiality.Preferred Skills:Experience with payroll processing and benefits administration.Knowledge of employee engagement strategies.Ability to work collaboratively in a team-oriented environment.BenefitsThis is a full-time position requiring approximately 48 hours per week, featuring a highly flexible schedule focused on deliverables and outcomes rather than fixed working hours. There are no specific log-in or log-out times, allowing for autonomy in managing workload. Availability during evenings and weekends may be required based on business needs.

Corporate HSE AdministratorThe HSE Administrator will play a vital role in supporting our Health, Safety, and Environmental (HSE) initiatives at the corporate level. This position involves a variety of administrative tasks aimed at ensuring compliance with HSE regulations and maintaining efficient operations.

Help AG is hiring a Collections Specialist and Office Administrator based in Cairo. This role works closely with the Accounting, Administration, and Operations teams to keep financial records accurate and support regulatory compliance. What you will do Maintain up-to-date financial data and documentation for internal use and audits Assist with compliance tasks related to accounting and administrative operations Coordinate with various departments and government agencies on topics such as finance, tax, employment, and licensing Suggest and share ideas to improve how daily operations run Location This position is based in Cairo, Al Qāhirah, Egypt.

Join CLO Virtual Fashion as a 3D Design & Implementation Specialist, where you will serve as a critical link between our users and the software development team. You will leverage your expertise to assist clients in translating CLO's versatile features into effective solutions tailored to their specific needs. Your enthusiasm for knowledge and creativity will inspire those you work with, making a meaningful impact throughout the garment design process.CLO Virtual Fashion is the proud creator of the renowned CLO and Marvelous Designer software—leading 3D garment design tools that have revolutionized the fashion, film, and gaming industries. With over 20 years dedicated to enhancing garment simulation accuracy, our mission is to empower users from conception through design, manufacturing, marketing, and styling.Our suite of products includes CLO-SET, a digital asset management platform, and CONNECT, a vibrant digital fashion hub and marketplace, as well as innovative e-commerce solutions for virtual fittings. Since our founding in 2009, we have established a dynamic network of 14 offices across 12 countries, continually expanding to support our global user base.

Join our dynamic team at Integrant as a Senior SysOps Engineer, where your expertise will drive innovation and efficiency in our operations. We are looking for an individual with extensive experience in Linux server administration, cluster management, and monitoring tools. You will leverage your skills in containerization technologies such as Docker and Kubernetes, cloud platforms like AWS, Azure, and Google Cloud, as well as infrastructure-as-code tools including Terraform and Ansible. If you are adept at scripting with Bash and Python and have a profound understanding of the software development lifecycle, we would love to hear from you!Your contributions will be vital in enhancing our projects and initiatives, and you will thrive in our collaborative environment.

Join Integrant as a dynamic Executive Assistant dedicated to enhancing the efficiency of the VP of International Operations. This position transcends traditional administrative roles, making it perfect for a motivated, highly organized, and self-sufficient individual who is eager to grow and learn.As a vital contributor to executive productivity, you will facilitate daily operations, foster interdepartmental collaboration, and ensure seamless project follow-ups. We are looking for someone who is proactive, tech-savvy, and adept at utilizing modern tools, including AI, to accomplish tasks effectively.This role presents a fantastic opportunity for a career-oriented professional aiming for long-term growth in operations, management, and business development.

We are looking for a highly organized and proactive Executive Secretary to provide comprehensive support to the Managing Director. This pivotal role involves managing daily operations, facilitating communication, and executing executive tasks with utmost professionalism. The ideal candidate will demonstrate discretion, efficiency, and the ability to adapt to the dynamic needs of the business environment.Key Responsibilities:Efficiently manage and organize the Managing Director's calendar, meetings, and appointments.Prepare detailed reports, presentations, and internal communications.Coordinate efforts between departments and ensure timely follow-ups on critical projects.Act as a liaison with communication, marketing, and social media agencies on behalf of the Managing Director.Handle confidential information with the highest level of discretion.Organize travel arrangements, meetings, and special events.Draft professional emails, memos, and official documents.Support document filing, office organization, and maintain accurate records.Serve as a primary point of contact for both internal and external stakeholders.