ServiceNow Solution Lead Developer

ServiceNow Solution Lead Developer About the Role As a ServiceNow Solution Lead Developer, you will play a pivotal role in shaping and delivering innovative solutions tailored to meet our clients' diverse needs. Your expertise in crafting compelling narratives and presentations will be essential in developing persuasive proposals that resonate with stakehold…

Role OverviewWe are in search of a skilled Senior/Mid-Level ServiceNow Developer to enhance our dynamic team. In this role, you will be responsible for developing, configuring, and customizing the ServiceNow platform to align with our business needs. The ideal candidate will have a proven track record in delivering high-quality software solutions and will thrive in both independent and collaborative work settings. Main Responsibilities Develop, configure, and customize the ServiceNow platform to meet business specifications. Work closely with cross-functional teams to gather and prioritize business requirements. Write clean, efficient, and maintainable code while leveraging your expertise. Conduct code reviews and quality control assessments to ensure optimal efficiency and productivity. Troubleshoot and resolve technical issues as they arise. Create and execute test cases to maintain high software quality. Document code and application functionalities for future reference. Stay updated with the latest trends and technologies in ServiceNow development. QualificationsEducation & Skills A degree in Computer Science, Engineering, or a related field is essential. At least 2 years of experience in ServiceNow development. Proficient in ServiceNow development, including scripting, workflows, and integrations. Familiarity with software development methodologies such as Agile or Waterfall is preferred. Knowledge of CSM and ITSM concepts. Strong problem-solving and analytical skills. Excellent communication and teamwork abilities. Ability to work independently as well as part of a team.

We are looking for a skilled Senior/Midlevel ServiceNow Developer to join our dynamic team at ssc-hr. In this role, you will be tasked with developing, configuring, and customizing the ServiceNow platform to meet our business needs. We value individuals with extensive experience and a strong passion for delivering high-quality software solutions. The ideal candidate should demonstrate both independent initiative and the ability to collaborate effectively with others. Roles & Responsibilities:Designing, configuring, and customizing the ServiceNow platform to align with business requirements.Collaborating with cross-functional teams to gather and prioritize business needs.Writing clean, efficient, and maintainable code that meets our standards.Conducting code reviews and quality assurance checks to ensure maximum productivity and efficiency.Troubleshooting and resolving technical issues as they arise.Creating and executing test cases to ensure software quality.Documenting code and application functionality thoroughly.Keeping up-to-date with emerging trends and technologies in ServiceNow development.

Join us as a Solution Lead, where your expertise will shape innovative solutions tailored to our clients' needs while ensuring cost-effectiveness and a competitive edge. Your role will harness advanced storytelling and business communication skills to craft persuasive proposals. You will be at the forefront of leading cross-functional teams, managing diverse stakeholders, and overseeing the entire lifecycle of solution delivery from concept to execution.Your RoleClient-Centric Vision: Articulate a clear vision focused on client needs through storytelling and exceptional presentation skills.Business Communication: Exhibit strong, concise written communication skills tailored for business contexts.Competitive Analysis: Analyze competitive pricing pressures and identify cost levers to create the most advantageous solutions.Solution Optimisation: Enhance solution proposals to maximize scores and counteract competitor advantages.Internal Priorities: Navigate and address internal governance and priorities effectively.RequirementsRequirements Analysis: Conduct thorough analysis to identify service components, standard offerings, and gaps.Leadership: Collaborate effectively with teams to meet common goals, managing both internal and external stakeholders.Commercial Understanding: Possess in-depth knowledge of commercial terms, service schedules, and contract drafting.Financial Analysis: Execute detailed pricing and cost analyses, including developing internal business cases.Coaching and Mentoring: Guide and support team members to enhance their skills and capabilities.We embrace diversity and inclusion in our workplace, striving to create an environment where everyone can bring their whole self to work.

Job Summary:We are on the lookout for a talented and experienced ServiceNow Process Consultant who has specialized knowledge in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM). The ideal candidate will have a robust background in ITIL-based processes and hands-on experience with the ServiceNow platform to enhance process optimization, engage stakeholders, and ensure successful solution delivery. Your contribution will be pivotal in assessing business needs, crafting scalable ServiceNow processes, and steering best practices for implementation.Key Responsibilities:Serve as the subject matter expert (SME) for ITSM, ITOM, and ITAM modules within the ServiceNow environment.Facilitate workshops and collaborate with business stakeholders to define both current and future state processes.Conduct gap analyses and propose solutions grounded in industry best practices and the ITIL framework.Design, document, and refine ITIL-aligned processes including Incident, Problem, Change, Request, CMDB, Discovery, and Asset Lifecycle management.Work alongside ServiceNow developers and architects to convert process requirements into technical specifications.Assist in User Acceptance Testing (UAT), training, and organizational change management activities.Ensure that platform configurations and customizations align with business needs and compliance regulations.Create KPIs, reports, and dashboards to track the performance and adoption of implemented solutions.Keep abreast of the latest ServiceNow features, releases, and industry trends.

CSM Implementation & ConfigurationOversee the configuration and implementation of ServiceNow CSM modules, encompassing Case Management, Customer Service Portal, Knowledge Management, and Service Catalog integration.Design and optimize case lifecycle workflows, SLAs, assignment rules, escalation models, and entitlement configurations to ensure seamless service delivery.Enhance Agent Workspace for CSM to boost agent productivity and improve user experience.Implement and uphold domain separation across various business units or entities as required. Platform Administration & OperationsExecute platform administration duties, including user management, role-based access control (RBAC), groups, and security policies.Manage incident, problem, and change processes related to CSM operations.Ensure data integrity across CSM tables, customer accounts, contacts, and service offerings.Assist with release management activities, including testing, deployment validation, and post-release stabilization. Integrations & AutomationFacilitate integrations between CSM and other ServiceNow modules (ITSM, ITOM, HRSD) as necessary.Set up inbound/outbound email actions, REST/SOAP integrations, and third-party connectors.Implement workflow automation through Flow Designer and Business Rules to streamline customer case resolution. Reporting & Performance ManagementCreate dashboards and performance analytics reports focusing on case trends, SLA compliance, and agent performance metrics.Monitor operational KPIs and propose enhancements to elevate service quality and customer satisfaction. Continuous ImprovementIdentify opportunities for optimization across customer journeys and service delivery models.Support enhancements, upgrades, and new feature rollouts within the CSM module.Serve as a functional Subject Matter Expert (SME) for CSM processes and provide guidance to stakeholders.

Job Overview: We are looking for a seasoned ServiceNow Technical Architect with extensive knowledge in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM). This pivotal role entails steering the technical architecture, solution design, and comprehensive delivery of intricate ServiceNow implementations and integrations. The ideal candidate will possess a robust background in enterprise IT architecture and a demonstrable history of delivering scalable ServiceNow solutions that align with ITIL best practices and business objectives.Key Responsibilities: Define and architect ServiceNow solutions across ITSM, ITOM, and ITAM modules to fulfill enterprise needs.Lead the technical strategy, roadmap planning, and architectural choices for ServiceNow deployments.Supervise solution design, configuration, customization, and integration tasks.Ensure technical governance and adherence to ServiceNow development best practices, coding standards, and platform functionalities.Work closely with business analysts, process consultants, and developers to translate functional requirements into effective technical solutions.Guide implementation teams through complex scenarios involving CMDB, Discovery, Event Management, Service Mapping, HAM/SAM, and more.Identify and mitigate technical risks while advising on platform scalability, performance, and security.Design and manage integrations between ServiceNow and external systems (including CMDB, monitoring tools, ERP, etc.) utilizing APIs (REST/SOAP), MID servers, and data sources.Review and validate technical documentation, architecture diagrams, and deployment plans.Lead troubleshooting and root cause analysis for performance and platform issues.Stay updated on ServiceNow product enhancements, releases, and industry trends, proactively recommending improvements.

Job Summary:We are seeking a talented and experienced Senior Technical Consultant specializing in ServiceNow. The ideal candidate will possess extensive expertise in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM). This role is pivotal in leading the design, configuration, and implementation of ServiceNow solutions for our enterprise clients, ensuring alignment with business objectives and best practices.Key Responsibilities:• Design and implement comprehensive ServiceNow solutions focusing on ITSM, ITOM, and ITAM modules.• Convert business and process requirements into effective technical configurations and customizations within the ServiceNow platform.• Collaborate with architects, business analysts, and process consultants to ensure solutions align with strategic business goals and platform best practices.• Develop and configure critical modules, including ITSM (Incident, Problem, Change, Request, Knowledge, Service Catalog), ITOM (Discovery, CMDB, Event Management, Orchestration, Service Mapping), and ITAM (Hardware Asset Management, Software Asset Management, Lifecycle Management).• Utilize Glide and JavaScript to configure workflows, business rules, client scripts, UI policies, and data imports.• Implement integrations using REST/SOAP APIs, MID Servers, and IntegrationHub.• Provide support during UAT, handle defect resolution, oversee deployment, and ensure post-go-live stabilization.• Create thorough technical documentation, design specifications, and training materials.• Mentor junior consultants and developers to build team capabilities.• Stay updated with the latest platform enhancements and recommend optimizations.

As a Tech Lead at blink, you will play a pivotal role in steering and nurturing a team of talented developers. Your primary responsibility will be to ensure the technical viability of project designs and to facilitate critical technical decisions. Collaborating closely with product managers, product owners, and various stakeholders, you will define project goals and scopes, ensuring that our technical solutions align with business objectives. This position will also require you to champion coding standards and best practices, mentor your team members, and tackle complex technical challenges head-on. The ideal candidate will possess a Bachelor's or Master's degree in a relevant field, with at least eight years of software development experience. Exceptional leadership and communication skills are essential, along with a deep understanding of current and emerging technologies and a proven history of delivering high-quality software projects.Key Responsibilities:Lead and inspire a team of software developers by evaluating project requirements, engaging with stakeholders, analyzing system workflows, data utilization, and work processes, and troubleshooting problem areas throughout the software development lifecycle.Direct software development initiatives by managing team resources and timelines, ensuring the delivery of high-quality code in line with project deadlines.Architect, develop, and test software solutions by producing high-quality, reusable, and scalable code utilizing advanced programming languages and technologies.Ensure the technical feasibility of proposed project designs through close collaboration with design teams and stakeholders.Uphold coding standards and best practices by implementing effective software development methodologies, conducting peer code reviews, and mentoring team members.Proactively identify and resolve complex technical challenges by monitoring software performance, troubleshooting issues, and developing effective solutions.Enhance your technical knowledge and expertise by keeping up with the latest development tools, programming techniques, and computing equipment, while also engaging in educational opportunities and professional networks.Assist with project and product management activities by collaborating with project/product managers and stakeholders to clearly define project goals and scopes, ensuring that technical solutions support business objectives.

Role overview Integrant is hiring a Lead Software Development Engineer in Test (SDET) for its Cairo office. This leadership position focuses on guiding SDET teams, defining testing strategies, and upholding quality standards across multiple projects. The Lead SDET shapes testing roadmaps that combine automation with manual testing, collaborates with stakeholders to set quality goals, and ensures reliable solutions are delivered consistently. Main responsibilities Review system requirements and planned designs for new features or updates. Design, review, and refine test cases and test scripts. Set priorities for test case execution and perform impact analysis when needed. Recommend and implement tools for test management, defect tracking, performance, and automation. Log issues, track their progress, and ensure resolution. Maintain proactive communication with project managers regarding project issues, schedules, and performance concerns. Stay up to date with new testing techniques, technologies, and tools. Contribute as an active member of an agile, self-organizing Scrum team. Take ownership of your team’s testing quality. Collaborate with stakeholders to identify quality benchmarks and KPIs. Coordinate regularly with engineers on test results and defect status. Create and execute detailed test plans. Prepare thorough test reports. Write unit tests for API and business logic layers. Improve code testability where possible. Address minor defects found during testing cycles. Implement features that support testing processes. Document API endpoints or services to support both testing and development teams. Participate in code reviews and help improve code quality and adherence to standards. Location This role is based in Cairo, Cairo Governorate, Egypt.

At Sumerge, our Technical Sales team drives innovation and creativity in crafting proposals that resonate with our clients. Collaborating closely with the Sales team, they design tailored solutions that ensure our clients remain at the forefront of industry advancements. Our team members are exceptional communicators, adept at understanding customer needs and shaping the future of their businesses.We seek candidates with a robust software development background, comprehensive knowledge of web technologies, and a collaborative spirit. As this role requires close interaction with engineering and sales teams, strong teamwork skills are essential for creating bespoke solutions.Key Responsibilities:Serve as a technical consultant to customers, identifying their needs and recommending optimal solutions, while ensuring there is adequate support for implementation.Guide both prospective and current clients through their digital transformation journeys, simplifying complexities and addressing potential technical challenges.Advise on enterprise architectures and platforms to successfully deploy complete solutions leveraging Sumerge’s tools and technologies.Collaborate with product management and engineering teams to remain informed about industry trends and to enhance Sumerge’s offerings.Partner with the Sales team to explore additional business development opportunities within client organizations.Assist in responding to requests for information, quotations, and proposals alongside the Account Manager, providing customer training as necessary.

Lead the comprehensive technical design and execution of Salesforce solutions, encompassing custom development, integrations, and platform configurations.Architect robust and scalable solutions across various Salesforce clouds (Sales Cloud, Service Cloud, Experience Cloud, etc.) while adhering to industry best practices.Convert business requirements into detailed technical specifications, data models, and solution designs.Develop and evaluate Apex classes, triggers, Lightning Web Components (LWC), Visualforce pages, and Flows.Oversee the technical governance of the Salesforce organization, managing code quality, release management, and deployment pipelines (CI/CD).Guide and mentor a team of Salesforce developers and administrators, conducting code reviews and offering technical support.Design and implement integrations with third-party systems utilizing REST/SOAP APIs, middleware platforms (e.g., Jitterbit), and platform events.Collaborate with Business Analysts and Product Owners to ensure technical solutions meet business objectives.Identify and mitigate technical risks, proactively addressing issues and proposing solutions.Keep abreast of Salesforce releases, new features, and emerging best practices, evaluating their impact on the platform.Ensure compliance with security, data governance, and regulatory standards within the Salesforce environment.

Sales Cubicle seeks a Sales Development Specialist based in Cairo. The main focus of this position is to identify and qualify new business opportunities, reach out to potential clients, and contribute to building a reliable sales pipeline. Key responsibilities Find and qualify leads for new business opportunities Connect with potential clients to introduce Sales Cubicle’s offerings Support the sales team in building and maintaining a healthy pipeline Impact This role directly supports the company’s revenue goals by ensuring a steady flow of qualified prospects for the sales team.

Job Description:As a Lead Technical Engineer, you will play a pivotal role in shaping the solution architecture and design to meet product requirements and exceed customer expectations. Your responsibilities will include implementing, reviewing design implementations, and collaborating with the team on documentation.You will ensure that both functional and non-functional technical specifications are met, maximizing performance and security of the developed software from the early stages of the project lifecycle.In this role, you will establish coding and design standards, develop and execute tests to validate that the team’s design meets system requirements, and ensure the utmost robustness and quality. You will also be responsible for reviewing and testing the code produced by software engineers.Providing coaching, mentorship, and developmental plans will be a key focus, along with the introduction of new technologies to enhance team capabilities.Your contributions will extend to estimating technical tasks, ensuring compliance with organizational processes and standards, and reviewing technical solutions and estimates provided by presales during proposals.Ownership and responsibility for the continuous improvement of organizational practices and processes will be paramount.

Who We AreWelcome to Foodics! We are a premier restaurant management ecosystem and payment technology provider. Established in 2014, our headquarters is in Riyadh, with offices spanning five countries, including the UAE, Egypt, Jordan, and Kuwait. Currently, we serve customers and partners in over 35 countries globally. Our innovative solutions have processed more than 6 billion (that’s billion with a B) orders, cementing Foodics as one of the fastest-growing SaaS companies to emerge from the MENA region. Recently, Foodics raised $170 million in the largest SaaS funding round in MENA, significantly enhancing our capabilities to drive innovation and better serve business owners.The Role OverviewAs the Software Engineering Lead, you will take charge of guiding and mentoring a team of software engineers to deliver exceptional software solutions that align with our business objectives. This position requires a unique blend of technical acumen, robust leadership skills, and a strategic vision. The successful candidate will manage multiple projects effectively, cultivate a collaborative work culture, and champion continuous improvement within the team.Your Responsibilities Assemble, nurture, and lead a high-performing software engineering team. Oversee software development projects from concept to completion, guaranteeing timely and budget-conscious delivery. Provide technical guidance and support to your team, ensuring compliance with best practices and coding standards. Discover opportunities to refine software development processes and enact improvements. Collaborate with product managers, designers, and other stakeholders to ensure alignment and achieve project objectives. Conduct performance assessments, set goals, and offer constructive feedback to team members. Assess training needs, provide mentorship, and promote career advancement within the team. Guide backend teams in delivering solutions throughout our software lifecycle. Work closely with PMs to establish the product direction and prioritize deliverables, formalizing them as OKRs. Analyze technical challenges and devise solutions. Ensure the creation of well-designed and testable code. Break down tasks and assign them effectively among team members. Assist in developing code documentation and contributing to technical documents. Monitor product performance and redesign as needed. Review and enhance code quality through team members' code evaluations. Engage with other leads and team members to exchange ideas. Report the team's progress and any obstacles to management. Stay updated on emerging technologies and industry best practices. We Seek Candidates Who Hold a Bachelor's degree in Computer Science or a related discipline. Possess strong technical skills and experience in backend development. Demonstrate excellent leadership abilities and a strategic mindset. Have a passion for fostering team collaboration and continuous improvement.

Job Purpose:As the Lead Software Engineer, you will oversee the entire software development lifecycle for various applications and programs. This includes installation, configuration, deployment, analysis, documentation, coding, and unit testing. You will also lead both junior and senior engineers who are assigned to specific projects.Translate customer requirements into tangible deliverables including code, system installations, and deployment strategies, ensuring a clear alignment with project requirements.Manage project time estimations, adhering to the project plan and organizational processes and standards.Oversee the creation and execution of unit test cases, ensuring quality and functionality.Document code as necessary to ensure clarity and maintainability.Conduct thorough code reviews for both junior and senior engineers to foster a culture of continuous improvement.Collaborate with the technical architect and project delivery team to design and create project architecture.Establish application specifications and guidelines to ensure consistency and quality.Integrate software components into a cohesive and fully functional software system.Work closely with the testing team to create software verification plans and quality assurance procedures.Support and guide the technical team throughout the project lifecycle, ensuring successful execution and delivery.Act as the primary liaison between the development team and customers during the project lifecycle.Manage the deployment of solutions effectively.Conduct User Acceptance Testing (UAT) with customers, as assigned by the project manager.Address nonconformities identified during engineering process audits and architecture audits.Regularly report progress, technical issues, risks, and changes in delivery timelines to the technical lead and project manager.Participate in the recruitment process for technical team members.If assigned to full stack or frontend tasks, manage the conversion of visual screens into UI elements for applications or portals, and create prototypes using UI technologies as needed.

Role overview The Sales Development Representative (SDR) at FlapKap plays a key role in building and maintaining a healthy pipeline of merchant prospects. This position focuses on identifying, engaging, and qualifying leads, transforming initial outreach into meeting-ready opportunities for the Business Development Representatives (BDRs). The SDR’s efforts directly support FlapKap’s growth by ensuring a steady stream of qualified prospects. What success looks like First 1–3 months Complete onboarding to gain a deep understanding of FlapKap’s products, ideal customer profile (ICP), and messaging for each target sector. Consistently execute outbound outreach, maintaining over 90 daily activities (calls, emails, LinkedIn) through a structured, data-driven approach. Secure at least 50 qualified meetings for BDRs, including thorough handoff notes for each opportunity. First year Meet or exceed monthly quotas for qualified meetings and pipeline creation. Show measurable improvement in conversion rates from call to meeting, and meeting to opportunity. Develop a reputation as a reliable partner to the BDR team by prioritizing quality leads and contributing consistently to the pipeline. Main responsibilities Outbound prospecting and lead generation: Build and manage a targeted list of prospects in FlapKap’s main sectors (F&B, Clinics, Retail, and B2B). Research target accounts to identify decision-makers and understand their business context. Conduct high-volume outreach using cold calls, tailored email sequences, and LinkedIn. Discovery and qualification: Lead structured discovery calls using BANT and SPIN frameworks to assess fit, urgency, and buying intent. Qualify leads based on FlapKap’s ICP, considering revenue, operational history, and sector. Meeting scheduling and BDR handoff: Set up high-quality meetings for BDRs, providing detailed context on each prospect. Confirm and remind prospects to help maintain strong show rates. CRM management and reporting: Log all activities, conversations, and pipeline updates in HubSpot CRM. Share weekly activity and conversion reports with the Head of Sales. Market insights and continuous learning: Stay current on industry trends and competitor moves to improve outreach strategies. Location This role is based in Cairo, Al Qāhirah, Egypt.

As a Senior Solution Architect at bm-to, you will play a pivotal role in shaping the architecture of our products. You will collaborate closely with your team to design comprehensive solution/application architectures. Your expertise will guide project teams in implementing effective technology strategies, focusing on best coding practices, continuous integration, and automated deployment.You will be accountable for the technical design of our products, actively engaging in coding to assist the team in developing solutions and resolving any emerging challenges. By identifying and eliminating technical impediments, you will ensure smooth project execution. Collaborating with the Product Owner, you will align the product roadmap with our technical strengths and opportunities.With a commitment to continuous improvement, you will explore innovative solutions, challenge conventional methods, and take shared responsibility with the Product Owner for building reusable and scalable components. Reporting to the Architecture Lead, you will align architectural decisions and technology stack implementations.

Join Integrant as a Lead Software Engineer and lead our innovative team in the development of complex enterprise systems. We are seeking a dedicated individual with a strong command of technologies such as .NET Core, ASP.NET Web Forms, ASP.NET MVC, Windows Forms, Windows Services, Web Services (WCF, ASCX), REST APIs, Azure Cloud Development, and SQL Server.Key Responsibilities:Oversee the development, maintenance, and support of an extensive enterprise system featuring nearly 80 interconnected applications.Engage with stakeholders and team members to gather requirements and convert them into actionable technical solutions.Balance your work between supporting existing functionalities (60%) and developing new features (40%).Prioritize security and performance by implementing best practices and continuous enhancements across the enterprise system.Conduct thorough code reviews and mentor junior developers to uphold coding standards and quality.Collaborate with cross-functional teams to ensure seamless integration and data exchange between applications.Efficiently troubleshoot and resolve technical issues to minimize downtime and disruptions.Develop scalable and reliable solutions using Azure cloud technologies for deployment.Optimize SQL Server queries to improve database performance and system responsiveness.Stay abreast of industry trends and emerging technologies, making recommendations for system improvements.

Join klivvr as a Solutions Architect where you will be at the forefront of designing innovative technology solutions that meet our clients' needs. In this role, you will collaborate with cross-functional teams to understand business requirements and translate them into technical architectures. Your expertise will help us drive digital transformation and enhance operational efficiency for our clients.