AI Operations and Automation Specialist

Join AnyVan as an AI Operations and Automation Specialist and play a pivotal role in streamlining our operations through cutting-edge AI and automation technologies. You will be responsible for implementing and managing AI-driven solutions that enhance operational efficiency and performance.In this dynamic position, you will collaborate with cross-functional…

Join Hire Hangar and collaborate with dynamic global companies while cultivating a sustainable, remote career.Outbound & AI Visibility Growth Specialist (AEO + SEO)We are on the lookout for a proactive GTM Specialist who can enhance our business's visibility across both traditional search platforms and the emerging AI-driven engines like ChatGPT, Perplexity, and Claude. If you possess the skills to merge outbound strategies, SEO principles, and AEO (AI Engine Optimization) to elevate a company's presence, this position is perfect for you.This role is heavily action-oriented: engaging in cold outreach, pitching, experimenting with AI tools, and testing innovative distribution strategies to connect us with our ideal audience.

Join Hire Hangar, a dynamic player in the recruitment sector, and collaborate with rapidly expanding global enterprises to forge a rewarding remote career.Job TitleTechnical Solutions Architect – Marketing AILocation: RemoteTime Zone: US Time Zones (EST–PST)Role OverviewAs a Technical Solutions Architect – Marketing AI, you will engage directly with clients to craft and implement innovative technical solutions on our platform. This position integrates solution engineering, automation development, and client collaboration. Your role will involve analyzing marketing processes, engineering tailored automations, and ensuring the effective deployment of AI-enhanced solutions that elevate marketing efficiency and operational productivity.Key ResponsibilitiesFacilitate discovery sessions to assess client marketing and SEO processes and pinpoint automation prospects.Develop bespoke automations, integrations, and data pipelines leveraging Python and SQL.Manage intricate technical support issues from initial assessment through to resolution.Collaborate with clients to enhance workflows and promote the adoption of AI-driven methodologies.Contribute to the creation of internal tools, reusable automation frameworks, and implementation guides.Work in conjunction with Product, Engineering, and Customer Success teams to optimize client outcomes.Required QualificationsProficient in Python and SQL, capable of designing automation workflows and integrations.Experience in client-facing technical roles such as Implementation Specialist, Solutions Consultant, or Marketing Technologist.Familiarity with digital marketing processes including SEO, content management, or marketing automation.Adept at translating operational requirements into technical solutions through direct client engagement.Prior remote work experience is essential. Candidates should be proficient with remote collaboration tools like Slack, Zoom, Google Workspace, Asana, or equivalent platforms, and have ideally collaborated with US or UK companies. Applications lacking this experience will not be considered.Preferred QualificationsExperience with SEO strategies, content marketing, and automation technologies.

About the RoleAre you passionate about creating systems that enhance team efficiency and intelligence? Do you perceive AI as essential infrastructure rather than a novelty? If you're eager to craft workflows that drive a contemporary, data-centric agency, then your opportunity has arrived: team5pm is on the lookout for an AI Workflow Developer.Key ResponsibilitiesDesign and implement AI-driven workflows across various departments.Integrate APIs, platforms, and internal systems into efficient automation pipelines.Incorporate generative AI services into production and data workflows.Enhance and maintain workflow performance, reliability, and security.Translate business challenges into effective technical automation solutions.Document systems and assist internal teams in adopting new workflows.Continuously assess and implement innovative tools to boost operational efficiency.Meet Team5pmWe are a results-oriented social agency that leverages data for effectiveness. Since our inception in 2018, we've been dedicated to producing creative content that resonates with target audiences and drives conversions. Our deep understanding of platform-specific dynamics, combined with insights into consumer behavior, enables brands to capture attention, enhance preference, and achieve success on social media. From engaging YouTube and TikTok content to impactful digital-first commercials and influencer campaigns, we cover it all.With offices in Amsterdam, Stockholm, Cape Town, and Warsaw, we collaborate with a diverse international clientele, including Prime Video.

Join takealot.com as a CRM Lifecycle & Automation Manager, where you will play a pivotal role in enhancing customer engagement through strategic lifecycle management and automation initiatives. Your expertise will help us optimize our CRM strategies, ensuring that our customers receive personalized experiences that drive loyalty and satisfaction.

About the RoleAre you passionate about transforming data into a foundational element rather than an afterthought? Do you understand that the strength of AI is directly tied to the quality of its datasets? If you're eager to architect the data framework of a cutting-edge, AI-driven agency, then your opportunity has arrived: team5pm is in search of a Data Architect specializing in AI & Performance Infrastructure.What You’ll DoAs a Data Architect, you will be responsible for designing and constructing the structural backbone of our data ecosystem. Your role will involve ensuring that platform data, campaign performance metrics, viewer behavior analytics, and internal operational data are seamlessly integrated, pristine, and ready for AI applications.Your focus extends beyond mere data analysis; you will design how data is stored, navigated, and expanded.Collaboration is key in this position, as you will work closely with data analysts, AI workflow developers, strategists, and innovation leaders to create structured datasets that fuel performance cycles, automation frameworks, and AI-driven creative strategies.In essence, you will be building the foundation that enables intelligent content creation.Your ResponsibilitiesDesign and oversee the comprehensive data architecture across the organization.Consolidate and structure datasets from platforms such as YouTube, TikTok, Meta, and Google.Create scalable data models that support AI workflows and automation processes.Develop and enhance ETL pipelines and data ingestion methods.Elevate data quality, consistency, and governance standards.Collaborate with AI workflow developers to ensure datasets are compatible with AI technologies.Establish schemas for reusable vertical datasets to facilitate predictive analytics.Monitor and assess the performance, scalability, and reliability of data systems.Document the architecture and ensure a shared understanding of data structures within the organization.Meet Team5pmAt team5pm, we are a data-centric social agency committed to driving effectiveness. Since our inception in 2018, we've been crafting creative content that resonates with target audiences and drives conversions. Our deep expertise in platform-specific insights, combined with an understanding of consumer search and viewing behaviors, empowers us to help brands capture attention, enhance preference, and deliver results on social media.

We are seeking a proactive and detail-oriented Assistant Manager - Operations to join our dynamic team at WNS Global Services in Cape Town. In this role, you will be instrumental in optimizing our operational processes and ensuring smooth day-to-day operations. You will collaborate closely with various departments, drive operational excellence, and contribute to strategic initiatives aimed at enhancing service delivery.

About Keen:Keen is more than just a service provider; we are an integral part of our clients' success stories. Specializing in digital marketing, creative solutions, and customer experience, we create compelling, high-impact digital engagements for some of the world's most innovative brands. We assist both U.S. and international companies in scaling effectively by integrating expert teams that yield exceptional results across marketing, creative, customer experience, and sales. At Keen, we pride ourselves on being a true partner in growth — and we invite you to join us in this exciting journey.About the Role:We are seeking a dynamic Senior Operations Manager to oversee Customer Services and Experience delivery for our diverse global clientele. This position requires a visionary leader who thrives on building frameworks from the ground up. You will be responsible for designing processes, implementing systems, and cultivating an environment that fosters world-class service and tangible results. You will engage closely with clients, ensuring operational excellence and adaptability to meet evolving business demands. If you're passionate about constructing structured environments, excel in high-pressure situations, and can inspire a team toward ambitious objectives, we would love to connect with you.What You'll Do:Oversee daily operations for our 24/7/365 Customer Experience and Customer Service teams, guaranteeing exceptional performanceLead, mentor, and develop high-achieving frontline and management teamsAct as the primary liaison with clients, ensuring service delivery exceeds expectationsAnalyze and report on KPIs, leveraging data to inform strategy and executionContinuously enhance internal processes to drive efficiency, speed, and consistencyEnsure adherence to regulatory and client standards across all operational functionsCollaborate with finance to manage budgets and forecastsContribute to managing our office presence and fostering a positive in-office culture in our Wembley location and future centers in Cape TownRecruit, onboard, and coach team members for sustained growth and scalability

Join Digital Virgo as a Business Operations Manager where you will play a pivotal role in optimizing our business processes and enhancing operational efficiency. You will lead strategic initiatives, manage cross-functional teams, and drive performance improvements that align with our organizational goals.Your expertise will contribute to the development and implementation of operational strategies that enhance service delivery and customer satisfaction. We are looking for a dynamic leader who is passionate about operational excellence and committed to driving results.

2U, Inc. is committed to expanding access to quality digital education. As the parent company of edX, 2U partners with over 230 colleges, universities, and corporate organizations to offer more than 4,000 online courses and degree programs worldwide. Role Overview The Senior Manager, Cybersecurity Operations, leads the advancement and management of 2U’s global cyber defense and security operations. This role is responsible for guiding threat detection, incident response, vulnerability management, and operational security monitoring across the organization’s global footprint. Based in Cape Town, this leader directs a team of security engineers responsible for daily operations. The position acts as a key operational bridge between cybersecurity engineering, infrastructure, SRE, IT, and external partners, including managed and embedded resources. Maintaining technical credibility, the focus is on operational excellence, incident readiness, process improvement, and ensuring high-quality, consistent execution of security operations at scale. Success in this role requires strong leadership, clear judgment under pressure, and the ability to communicate technical security events in risk-based terms to senior stakeholders. The Senior Manager is accountable for operational outcomes, alignment with industry frameworks, and the ongoing enhancement of tools, processes, and team skills to reduce risk to 2U’s most critical systems. Key Responsibilities Direct daily cybersecurity operations, including threat detection, investigation, response, and remediation across cloud, application, and infrastructure environments. Ensure security monitoring, alerting, and response processes are consistently executed, well-documented, and aligned with established SLAs and severity models. Manage operational oversight of security tools such as SIEM, EDR, and SOAR, ensuring correct configuration, maintenance, and delivery of actionable results. Promote continuous improvement of operational runbooks, response workflows, and automation to reduce manual work and improve response quality.

Join our dynamic team at ZenEducate as an Operations Executive in Cape Town! You will play a pivotal role in streamlining our operational processes, ensuring efficiency, and enhancing the overall experience for our clients and educators. If you are a detail-oriented individual with a passion for operational excellence, we want to hear from you!

Role Overview Keen is seeking an Operations Manager in Cape Town, Western Cape, South Africa. This role leads daily operations and drives improvements across departments. The Operations Manager works closely with teams throughout the company to strengthen processes and support service delivery. What You Will Do Oversee operational workflows to maintain efficiency and consistency Develop and implement strategies for process improvement Manage resources to support business goals Work with cross-functional teams to deliver high-quality service

Join zeneducate as a Compliance Operations Executive where you will play a crucial role in ensuring that our operations align with regulatory requirements and internal policies. This position offers an exciting opportunity to contribute to our mission of improving educational outcomes while adhering to compliance standards.

Vivo Energy (VE) is a leading distributor and marketer of Shell and Engen branded fuels and lubricants, serving both retail and commercial clients across Africa. With a footprint in 28 countries, including North, West, East, and Southern Africa, we boast a robust network of over 4,500 service stations and also export lubricants to various African markets.The Fleet Card Operations Manager plays a pivotal role in overseeing the governance, performance, and ongoing enhancement of fleet card operations across all markets. This position ensures that daily processing activities are carried out consistently, compliance obligations are met, and tasks are appropriately allocated based on operational sensitivity, risk, and efficiency, whether at a central or country level.Key responsibilities include managing the transition from outsourced business management services to an in-house operational model. This involves developing and instilling in-house capabilities within both central and local teams. The role is integral to the central fleet operations function, liaising with in-country Commercial Service Centre (CSC) teams responsible for managing B2B customer relationships, while also interacting with the broader business and operations organization.Additionally, the Fleet Card Operations Manager will be a key architect in the evolution of the long-term operating model, contributing to the design and implementation of a Global Business Services (GBS) structure aimed at consolidating fleet card operations within a comprehensive shared services framework that encompasses all lines of business and functions.Key Responsibilities:1. Operational Governance & ControlsOwn and maintain the Fleet Card Operations Control Framework, ensuring all processing activities are governed by documented procedures, segregation of duties, and clearly defined accountability at both central and country levels.Define and enforce a task sensitivity matrix to determine which operational activities are performed centrally versus in-country based on risk, system access requirements, and data sensitivity.Ensure compliance with applicable regulatory requirements, internal audit standards, and card scheme rules across all operating markets.Maintain a central risk register for fleet card operations, escalating significant control breaches and driving remediation efforts to completion.Oversee card lifecycle controls including issuance, blacklisting, limit management, and balance integrity procedures, ensuring appropriate authorization at each stage.2. Insourcing Transition: Moving from Outsourced to Internal OperationsDevelop and implement a formal insourcing transition plan, which includes activity mapping, knowledge transfer timelines, capability gap assessments, and risk-managed milestones for each in-scope market during all phases, first transitioning to an in-house model and subsequently toward centralization where relevant.

Join M-KOPA as a Retail Operations Lead in Cape Town!Are you a natural leader with a background in retail or field operations? At M-KOPA, we recognize that the difference between success and mediocrity lies in effective leadership. We are looking for someone who can set daily standards, ensure accountability without compromising relationships, and quickly assess store operations to identify strengths and weaknesses.If you possess these qualities, this role may be the perfect fit for you. M-KOPA is inviting applications for the Retail Operations Lead position, a pivotal role in our South African operations.About M-KOPAM-KOPA is a leading pan-African fintech company dedicated to extending financial services to individuals who have traditionally been excluded from such access. With over seven million customers across the continent benefiting from credit, smartphones, solar energy, and electric mobility, our model has unlocked more than $2 billion in credit. An impressive 86% of our customers have reported significant improvements in their quality of life. Our growing team of over 2,300 employees and 35,000 agents is committed to expanding our reach.The retail channel plays a crucial role in delivering this access, and we are excited about our continued growth and expansion in this area.Why Join Us Now?M-KOPA is on a strategic expansion trajectory, aiming to grow from 7 million to 10 million customers. As our retail footprint expands, we are actively hiring across various functions to build the necessary infrastructure to support this growth. The Retail Operations Lead will be at the heart of this operational initiative in South Africa.This is a proactive role that reflects our growth and commitment to excellence within our operations.

Role overview Euromonitor International seeks an AI Knowledge Architect based in Cape Town, Western Cape. This role centers on designing and implementing knowledge architectures that incorporate artificial intelligence into data-driven solutions across the company’s products and services. What you will do Design and refine knowledge architectures to enable smooth integration of AI technologies. Develop methods for extracting AI-driven insights from market data. Contribute to the creation of tools and systems that transform complex data into actionable knowledge for clients. Impact The work in this position helps clients make informed decisions through in-depth market analysis, ensuring they benefit from AI-powered insights.

As an Assistant Manager in Operations, you will play a crucial role in driving team performance and ensuring operational excellence. You will provide impactful coaching and constructive feedback to your team members, fostering a culture of continuous improvement.Your responsibilities will include addressing customer service inquiries and managing escalations effectively. You will conduct team huddles, coaching sessions, and one-on-one meetings as required to set clear goals and expectations.In addition, you will handle escalated requests, ensuring that all associate queries are researched thoroughly to uphold customer satisfaction. Regular analysis of performance data will be key in creating action plans and monitoring their execution to meet team objectives.You will also facilitate regular check-in meetings with clients to communicate trends, changes, and developments within the team, ensuring transparency and collaboration.Furthermore, you will conduct training sessions aimed at enhancing both technical and communication skills of associates. Administrative duties such as preparing daily capacity reports and performance dashboards will also be part of your role.

WNS Global Services is seeking a dynamic and experienced Group Manager - Operations to join our team in Cape Town. This role is pivotal in overseeing operational functions and driving strategic initiatives to enhance efficiency and productivity. You will collaborate with cross-functional teams to implement best practices and ensure high-quality service delivery.

Join WNS Global Services as a Group Manager - Operations in Cape Town. In this pivotal role, you will oversee and enhance operational efficiency, implement strategic initiatives, and lead a team towards achieving organizational goals. Your leadership will be crucial in fostering a culture of continuous improvement and excellence.

Join WNS Global Services as an Assistant Manager - Operations, where you will play a pivotal role in overseeing daily operations and ensuring optimal performance within our team. We are looking for a proactive leader with excellent communication and organizational skills to drive operational excellence.