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Join our dynamic team as an Assistant Manager - Workforce Management Planner at WNS Global Services. In this pivotal role, you will be responsible for optimizing our workforce management strategies to enhance operational efficiency. Your expertise will directly contribute to our mission of delivering exceptional service to our clients.
As an Assistant Manager, you will collaborate with cross-functional teams to forecast demand, schedule resources, and monitor performance metrics. Your analytical skills will be crucial in identifying trends and recommending improvements to our planning processes.
Join our dynamic team as an Assistant Manager - Workforce Management Planner at WNS Global Services. In this pivotal role, you will be responsible for optimizing our workforce management strategies to enhance operational efficiency. Your expertise will directly contribute to our mission of delivering exceptional service to our clients.As an Assistant Manager…
We are looking for an enthusiastic and proactive Assistant Manager for our Workforce Management (WFM) team. In this role, you will play a crucial part in optimizing workforce efficiency, managing schedules, and supporting operational strategies to enhance service delivery. You will collaborate with various departments to ensure that our staffing aligns with business needs and customer demands.
Full-time|Remote|Remote — Cape Town, Western Cape, South Africa
We are seeking a dynamic and experienced Manager of Workforce Management to join our team at Boldr. In this pivotal role, you will oversee workforce planning and optimization strategies, ensuring that we effectively manage our human resources to meet our business goals. Your leadership will be crucial in fostering a productive environment and driving operational excellence.If you are passionate about workforce management and thrive in a remote work setting, we want to hear from you!
Role Overview The General Manager - Workforce Management leads efforts to improve operational performance and workforce efficiency at WNS Global Services in Cape Town. This role oversees the design, rollout, and management of workforce strategies that support business goals. Key Responsibilities Guide teams in planning and executing workforce management initiatives Ensure effective allocation of resources across operations Monitor performance metrics and drive improvements Work to achieve high levels of customer satisfaction What We Look For Experience managing workforce optimization or similar functions Proven ability to lead teams toward operational targets Strong track record in management roles
Join our dynamic team as a Group Manager for Workforce Management, where you'll lead initiatives that optimize workforce efficiency and enhance service delivery. In this role, you will be responsible for strategizing and managing workforce operations, ensuring that our teams are equipped to meet the evolving demands of the business.The ideal candidate will possess strong leadership skills and a proven track record in workforce management. You will collaborate closely with various departments to implement best practices and drive continuous improvement.
Join WNS Global Services as a Group Manager - Workforce Management, where you will lead a dynamic team to optimize workforce strategies and enhance operational efficiency. This position offers a unique opportunity to drive performance improvements, manage resource allocation, and implement innovative solutions in a fast-paced environment.
Join WNS Global Services as a Group Manager for Workforce Management, where you will lead a dynamic team dedicated to optimizing workforce efficiency and productivity. In this pivotal role, you will oversee strategic planning, resource allocation, and performance analysis to ensure operational excellence. Your leadership will drive innovation and foster a collaborative team environment.
Join our dynamic team as a Workforce Management Scheduler at WNS Global Services in Cape Town. In this pivotal role, you will be responsible for optimizing workforce schedules to enhance operational efficiency and meet business objectives. Your analytical skills and attention to detail will ensure that we have the right people in the right place at the right time.
Join our dynamic team as a Real-Time Analyst in Workforce Management at WNS Global Services. In this role, you will monitor real-time performance metrics, ensuring optimal staffing levels and service delivery. Your analytical skills will be crucial in identifying trends and implementing strategies to enhance operational efficiency.
Full-time|ZAR 18K/mo - ZAR 23K/mo|On-site|Cape Town, Western Cape, South Africa
At DotActiv, we take pride in revolutionizing the South African retail landscape with our exceptional category management software and consultative services designed to enhance the in-store shopping experience. Our mission is: “To accelerate the world’s transition to retail sustainability through category management that delivers outstanding performance, superior shopping experiences, and significant advancements in sustainability.”This vibrant role is ideal for individuals eager to build a career in the retail sector, or for those who appreciate strategic planning, problem-solving, customer satisfaction, and fostering innovation.Offering a competitive Cost to Company ranging from R18K to R23K per month, we seek candidates who embody strategic thinking, adept problem-solving, and a commitment to customer satisfaction in an innovative setting.What does this role involve?As a Retail Category Planner at DotActiv, your responsibilities will include:(Utilizing DotActiv’s Category Planning Software)Developing strategic assortment plans;Creating data-driven floor space layouts;Formulating and constructing data-driven shelf plans;Conducting analytical reviews of floor and space plans;Developing optimized cluster plans for each product category using the cluster optimizer and maintenance tools within DotActiv software;Analyzing cluster plans and profiling each cluster to provide strategic insights to our clients;Enhancing customer and category performance by integrating category strategies, product financial performance, shopper psychology, and visual appeal;Advising and supporting retail clients as necessary.
Join WNS Global Services as an Assistant Manager - Operations, where you will play a pivotal role in overseeing daily operations and ensuring optimal performance within our team. We are looking for a proactive leader with excellent communication and organizational skills to drive operational excellence.
As an Assistant Manager in Operations at WNS Global Services, you will play a pivotal role in optimizing our operational processes to enhance efficiency and drive performance. You will lead a team of dedicated professionals, ensuring that operational goals are met while maintaining high standards of service delivery. Your strategic mindset and hands-on approach will be essential in implementing solutions that align with our business objectives.
We are seeking a proactive and detail-oriented Assistant Manager - Operations to join our dynamic team at WNS Global Services in Cape Town. In this role, you will be instrumental in optimizing our operational processes and ensuring smooth day-to-day operations. You will collaborate closely with various departments, drive operational excellence, and contribute to strategic initiatives aimed at enhancing service delivery.
Join takealot.com as a Junior Planner and embark on an exciting journey in the e-commerce sector. As part of our dynamic team in Cape Town, you will play a vital role in planning and executing strategies that enhance our product offerings and customer satisfaction.
Join WNS Global Services as an Assistant Facilities Manager in Cape Town. In this pivotal role, you will support the management of facilities operations, ensuring a safe and efficient environment for our team and clients.
As an Assistant Manager in Operations, you will play a crucial role in driving team performance and ensuring operational excellence. You will provide impactful coaching and constructive feedback to your team members, fostering a culture of continuous improvement.Your responsibilities will include addressing customer service inquiries and managing escalations effectively. You will conduct team huddles, coaching sessions, and one-on-one meetings as required to set clear goals and expectations.In addition, you will handle escalated requests, ensuring that all associate queries are researched thoroughly to uphold customer satisfaction. Regular analysis of performance data will be key in creating action plans and monitoring their execution to meet team objectives.You will also facilitate regular check-in meetings with clients to communicate trends, changes, and developments within the team, ensuring transparency and collaboration.Furthermore, you will conduct training sessions aimed at enhancing both technical and communication skills of associates. Administrative duties such as preparing daily capacity reports and performance dashboards will also be part of your role.
Full-time|On-site|Cape Town, Western Cape, South Africa
About Interpath Advisory Interpath Advisory is an international consultancy known for its expertise in advisory, deals, and restructuring. Since launching in 2021, Interpath has built a presence in the UK, Ireland, France, Germany, Switzerland, Austria, Spain, South Africa, Algeria, BVI, Cayman Islands, Bermuda, Barbados, Hong Kong, and Singapore. The firm is committed to independent, ethical, and agile client service, aiming to become a leading global advisory business by 2030. Role Overview: Assistant Manager & Manager, Transformation & Strategic Change (Special Projects) Based in Cape Town, this role sits within the Special Projects team, which drives organic growth by investing in new service lines, building capabilities, and leading performance improvement initiatives. The team works closely with senior leadership and the Executive Committee, focusing on high-impact business outcomes. Assistant Managers and Managers will contribute to strategic change projects and value creation efforts. The position combines commercial and financial analysis, program delivery, and stakeholder engagement. Producing executive-level outputs, such as presentations, steering packs, and trackers, is essential. The role also requires sound judgment to challenge assumptions and keep initiatives focused on outcomes. Occasional travel (up to one or two trips per year) to the UK and other Interpath offices may be required. Key Responsibilities Lead implementation of the value creation plan, managing complex project workstreams and smaller initiatives from scoping through execution and benefits tracking. Direct analytical work that supports decision-making, including business unit reviews and operating model assessments. Translate analysis into actionable recommendations and detailed plans with clear ownership, timelines, and dependencies. Set up and maintain benefits baselines and live trackers for milestones, benefits, risks, and actions. Oversee governance and reporting for assigned programs, including planning, RAID logs, decision and action logs, and preparation of steering packs. Develop decision-ready materials for senior forums, supporting the Executive Committee and producing Board-level documents when needed. Location Cape Town, Western Cape, South Africa
Join WNS Global Services as an Assistant Manager - Operations in the dynamic field of Telecommunications. In this role, you will lead operational efforts, ensuring that our processes are efficient and aligned with company goals. You will collaborate closely with cross-functional teams to drive business success and enhance customer satisfaction.
Join our dynamic team at Standard Bank Group as a Financial Planner at the executive level. In this role, you will play a crucial part in formulating strategic financial plans that align with our organizational goals. You will utilize your expertise to provide insights and financial guidance, ensuring sustainable growth and profitability.
As an Assistant Manager in Process Training, your primary responsibility will be to provide comprehensive product and technical training to the designated operational business unit. This pivotal role in learning and development ensures that agents and operational teams possess the essential tools and skills required for achieving optimal performance consistently.Key Responsibilities:Facilitate training for new hires, including refresher courses, up-skilling, and cross-training, while conducting assessments and providing daily support.Oversee a cohort of trainees on a daily basis, managing group administration and follow-up activities.Assist in the nesting phase and business-as-usual operations, while conducting and reporting on training needs analysis.Maintain learner records in compliance with client requirements.
Join our dynamic team as an Assistant Manager - Workforce Management Planner at WNS Global Services. In this pivotal role, you will be responsible for optimizing our workforce management strategies to enhance operational efficiency. Your expertise will directly contribute to our mission of delivering exceptional service to our clients.As an Assistant Manager…
We are looking for an enthusiastic and proactive Assistant Manager for our Workforce Management (WFM) team. In this role, you will play a crucial part in optimizing workforce efficiency, managing schedules, and supporting operational strategies to enhance service delivery. You will collaborate with various departments to ensure that our staffing aligns with business needs and customer demands.
Full-time|Remote|Remote — Cape Town, Western Cape, South Africa
We are seeking a dynamic and experienced Manager of Workforce Management to join our team at Boldr. In this pivotal role, you will oversee workforce planning and optimization strategies, ensuring that we effectively manage our human resources to meet our business goals. Your leadership will be crucial in fostering a productive environment and driving operational excellence.If you are passionate about workforce management and thrive in a remote work setting, we want to hear from you!
Role Overview The General Manager - Workforce Management leads efforts to improve operational performance and workforce efficiency at WNS Global Services in Cape Town. This role oversees the design, rollout, and management of workforce strategies that support business goals. Key Responsibilities Guide teams in planning and executing workforce management initiatives Ensure effective allocation of resources across operations Monitor performance metrics and drive improvements Work to achieve high levels of customer satisfaction What We Look For Experience managing workforce optimization or similar functions Proven ability to lead teams toward operational targets Strong track record in management roles
Join our dynamic team as a Group Manager for Workforce Management, where you'll lead initiatives that optimize workforce efficiency and enhance service delivery. In this role, you will be responsible for strategizing and managing workforce operations, ensuring that our teams are equipped to meet the evolving demands of the business.The ideal candidate will possess strong leadership skills and a proven track record in workforce management. You will collaborate closely with various departments to implement best practices and drive continuous improvement.
Join WNS Global Services as a Group Manager - Workforce Management, where you will lead a dynamic team to optimize workforce strategies and enhance operational efficiency. This position offers a unique opportunity to drive performance improvements, manage resource allocation, and implement innovative solutions in a fast-paced environment.
Join WNS Global Services as a Group Manager for Workforce Management, where you will lead a dynamic team dedicated to optimizing workforce efficiency and productivity. In this pivotal role, you will oversee strategic planning, resource allocation, and performance analysis to ensure operational excellence. Your leadership will drive innovation and foster a collaborative team environment.
Join our dynamic team as a Workforce Management Scheduler at WNS Global Services in Cape Town. In this pivotal role, you will be responsible for optimizing workforce schedules to enhance operational efficiency and meet business objectives. Your analytical skills and attention to detail will ensure that we have the right people in the right place at the right time.
Join our dynamic team as a Real-Time Analyst in Workforce Management at WNS Global Services. In this role, you will monitor real-time performance metrics, ensuring optimal staffing levels and service delivery. Your analytical skills will be crucial in identifying trends and implementing strategies to enhance operational efficiency.
Full-time|ZAR 18K/mo - ZAR 23K/mo|On-site|Cape Town, Western Cape, South Africa
At DotActiv, we take pride in revolutionizing the South African retail landscape with our exceptional category management software and consultative services designed to enhance the in-store shopping experience. Our mission is: “To accelerate the world’s transition to retail sustainability through category management that delivers outstanding performance, superior shopping experiences, and significant advancements in sustainability.”This vibrant role is ideal for individuals eager to build a career in the retail sector, or for those who appreciate strategic planning, problem-solving, customer satisfaction, and fostering innovation.Offering a competitive Cost to Company ranging from R18K to R23K per month, we seek candidates who embody strategic thinking, adept problem-solving, and a commitment to customer satisfaction in an innovative setting.What does this role involve?As a Retail Category Planner at DotActiv, your responsibilities will include:(Utilizing DotActiv’s Category Planning Software)Developing strategic assortment plans;Creating data-driven floor space layouts;Formulating and constructing data-driven shelf plans;Conducting analytical reviews of floor and space plans;Developing optimized cluster plans for each product category using the cluster optimizer and maintenance tools within DotActiv software;Analyzing cluster plans and profiling each cluster to provide strategic insights to our clients;Enhancing customer and category performance by integrating category strategies, product financial performance, shopper psychology, and visual appeal;Advising and supporting retail clients as necessary.
Join WNS Global Services as an Assistant Manager - Operations, where you will play a pivotal role in overseeing daily operations and ensuring optimal performance within our team. We are looking for a proactive leader with excellent communication and organizational skills to drive operational excellence.
As an Assistant Manager in Operations at WNS Global Services, you will play a pivotal role in optimizing our operational processes to enhance efficiency and drive performance. You will lead a team of dedicated professionals, ensuring that operational goals are met while maintaining high standards of service delivery. Your strategic mindset and hands-on approach will be essential in implementing solutions that align with our business objectives.
We are seeking a proactive and detail-oriented Assistant Manager - Operations to join our dynamic team at WNS Global Services in Cape Town. In this role, you will be instrumental in optimizing our operational processes and ensuring smooth day-to-day operations. You will collaborate closely with various departments, drive operational excellence, and contribute to strategic initiatives aimed at enhancing service delivery.
Join takealot.com as a Junior Planner and embark on an exciting journey in the e-commerce sector. As part of our dynamic team in Cape Town, you will play a vital role in planning and executing strategies that enhance our product offerings and customer satisfaction.
Join WNS Global Services as an Assistant Facilities Manager in Cape Town. In this pivotal role, you will support the management of facilities operations, ensuring a safe and efficient environment for our team and clients.
As an Assistant Manager in Operations, you will play a crucial role in driving team performance and ensuring operational excellence. You will provide impactful coaching and constructive feedback to your team members, fostering a culture of continuous improvement.Your responsibilities will include addressing customer service inquiries and managing escalations effectively. You will conduct team huddles, coaching sessions, and one-on-one meetings as required to set clear goals and expectations.In addition, you will handle escalated requests, ensuring that all associate queries are researched thoroughly to uphold customer satisfaction. Regular analysis of performance data will be key in creating action plans and monitoring their execution to meet team objectives.You will also facilitate regular check-in meetings with clients to communicate trends, changes, and developments within the team, ensuring transparency and collaboration.Furthermore, you will conduct training sessions aimed at enhancing both technical and communication skills of associates. Administrative duties such as preparing daily capacity reports and performance dashboards will also be part of your role.
Full-time|On-site|Cape Town, Western Cape, South Africa
About Interpath Advisory Interpath Advisory is an international consultancy known for its expertise in advisory, deals, and restructuring. Since launching in 2021, Interpath has built a presence in the UK, Ireland, France, Germany, Switzerland, Austria, Spain, South Africa, Algeria, BVI, Cayman Islands, Bermuda, Barbados, Hong Kong, and Singapore. The firm is committed to independent, ethical, and agile client service, aiming to become a leading global advisory business by 2030. Role Overview: Assistant Manager & Manager, Transformation & Strategic Change (Special Projects) Based in Cape Town, this role sits within the Special Projects team, which drives organic growth by investing in new service lines, building capabilities, and leading performance improvement initiatives. The team works closely with senior leadership and the Executive Committee, focusing on high-impact business outcomes. Assistant Managers and Managers will contribute to strategic change projects and value creation efforts. The position combines commercial and financial analysis, program delivery, and stakeholder engagement. Producing executive-level outputs, such as presentations, steering packs, and trackers, is essential. The role also requires sound judgment to challenge assumptions and keep initiatives focused on outcomes. Occasional travel (up to one or two trips per year) to the UK and other Interpath offices may be required. Key Responsibilities Lead implementation of the value creation plan, managing complex project workstreams and smaller initiatives from scoping through execution and benefits tracking. Direct analytical work that supports decision-making, including business unit reviews and operating model assessments. Translate analysis into actionable recommendations and detailed plans with clear ownership, timelines, and dependencies. Set up and maintain benefits baselines and live trackers for milestones, benefits, risks, and actions. Oversee governance and reporting for assigned programs, including planning, RAID logs, decision and action logs, and preparation of steering packs. Develop decision-ready materials for senior forums, supporting the Executive Committee and producing Board-level documents when needed. Location Cape Town, Western Cape, South Africa
Join WNS Global Services as an Assistant Manager - Operations in the dynamic field of Telecommunications. In this role, you will lead operational efforts, ensuring that our processes are efficient and aligned with company goals. You will collaborate closely with cross-functional teams to drive business success and enhance customer satisfaction.
Join our dynamic team at Standard Bank Group as a Financial Planner at the executive level. In this role, you will play a crucial part in formulating strategic financial plans that align with our organizational goals. You will utilize your expertise to provide insights and financial guidance, ensuring sustainable growth and profitability.
As an Assistant Manager in Process Training, your primary responsibility will be to provide comprehensive product and technical training to the designated operational business unit. This pivotal role in learning and development ensures that agents and operational teams possess the essential tools and skills required for achieving optimal performance consistently.Key Responsibilities:Facilitate training for new hires, including refresher courses, up-skilling, and cross-training, while conducting assessments and providing daily support.Oversee a cohort of trainees on a daily basis, managing group administration and follow-up activities.Assist in the nesting phase and business-as-usual operations, while conducting and reporting on training needs analysis.Maintain learner records in compliance with client requirements.
