Client Success Agent

About the RoleWe are seeking dedicated Client Success Agents to empower our customers to derive the utmost value from our innovative products and services. In this pivotal role, you will serve as the primary point of contact post-sale, effectively resolving issues, promoting product adoption, and fostering enduring client relationships.Key ResponsibilitiesFa…

Welcome to Houst We are a leading property management service dedicated to simplifying the hosting experience on various platforms. Since our inception in 2015, we have swiftly expanded our operations, partnering with thousands of satisfied hosts and revolutionizing the short-term accommodation market through innovative technology. Currently, we are present in over 20 cities around the globe, from Auckland to Lisbon, and are continuously striving to enhance host satisfaction for everyone, from casual holidaymakers to full-time landlords.About the Role: As a Weekend Client Success Executive, you will play a crucial role in delivering exceptional service to our clients. Your responsibilities will include addressing customer inquiries across multiple channels such as email, phone, and chat. You will tackle complex issues, requiring innovative problem-solving skills, strong communication abilities, and logical reasoning.Key Responsibilities: Deliver outstanding service to Houst customers and guests via phone, email, and WhatsApp. Facilitate onboarding for new properties, conducting client meetings to ensure hosts are equipped for success on our platform. Develop and enhance listings for new properties on Airbnb. Act as a point of escalation, resolving issues to the highest satisfaction levels. Maximize occupancy and revenue for our hosts through strategic pricing and listing optimization. Perform in-depth performance reviews using data analysis tools, identifying opportunities to boost customer retention and satisfaction. Contribute innovative ideas for improving processes and the overall experience for Houst customers and guests. Qualifications:Previous experience in a customer service environment is preferred.Proven capability to articulate complex technical problems effectively.Creative thinking and the ability to devise innovative solutions to challenges.Familiarity with vacation rentals is advantageous.Strong decision-making skills, proactive attitude, and ownership of responsibilities.Experience with CRM systems is a plus.Availability to work five days a week from 9 AM to 6 PM (UK Time), with a Thursday to Monday work schedule.Residing in Cape Town and comfortable with hybrid working arrangements.Benefits:35 paid holiday days, including public holidays.An additional day off for your birthday.Company-provided laptop for business use.Regular team social events, both in-person and virtual.Recognition of outstanding work across the company.Opportunities to innovate and contribute to our growth.At Houst, we value diversity and inclusion as essential components of our workplace culture, believing that a diverse team fosters creativity, innovation, and success.

About UsAt Growth Catalyst, we are passionate about fostering a culture of integrity and sales excellence. We invite you to become part of our dynamic team and contribute to our exciting growth journey.What We Are Looking For:We seek a motivated Client Sales Agent who can deliver outstanding in-store experiences and embodies energy and connection. This role is ideal for individuals who thrive on engaging with customers, cultivating relationships, and surpassing targets. We offer competitive remuneration aligned with market standards.Key Responsibilities:Greet and engage customers as they enter the store.Quickly learn and adapt to product knowledge.Articulate product information clearly and confidently.Forge lasting relationships with a diverse customer base.Consistently meet and exceed sales targets on a daily and weekly basis.Showcase our products in a friendly and approachable manner.Qualifications Required:Completed matric or NQF level 4 qualification.Valid South African ID.Excellent communication and interpersonal skills.Confidence in engaging with customers.Flexible availability to work varied hours.Strong drive to achieve and exceed sales goals.Dependability and a positive, collaborative attitude.Age Requirement:Ages 18-35 years.What We Offer:Opportunities for advancement into management or leadership roles.Incentives and rewards for achieving sales targets.Business travel opportunities.A supportive team environment focused on energy, growth, and collaboration.Ongoing training to enhance your pitching, communication, and sales abilities.

JOB SUMMARY: As a vital member of our onboarding sales team, the Conversions Agent plays a crucial role as the first and foremost point of contact for prospective clients. Your primary responsibility will be to transform interested leads into active trading clients by facilitating an outstanding, educational, and seamless onboarding experience.This role merges sales expertise with client education and relationship development, demanding a proactive, target-oriented individual who is passionate about finance and committed to client success within a dynamic trading environment.Key Duties and Responsibilities include but are not limited to: Lead Conversion & Sales ExecutionEngage with and qualify inbound leads, establishing a rapport while assessing their eligibility for trading.Guide potential clients through the complete onboarding journey, from registration to securing their First Time Deposit (FTD).Consistently achieve and surpass daily, weekly, and monthly FTD targets through compelling communication and effective negotiation techniques.Utilize the dialer system to meet required call volumes and talk time metrics.Client Education & OnboardingServe as a product authority, educating clients on our trading platform, CFD products, and the benefits of trading with us.Clearly articulate account setup, verification, and funding processes, alleviating client concerns and perceived risks.Facilitate a smooth handover to the Account Management team by documenting client goals and providing a detailed profile.Client Relationship & Problem SolvingFoster trust through empathetic and professional communication, actively listening to client needs.Proactively address client inquiries, concerns, and technical issues during onboarding, escalating complex matters as necessary.Collect and communicate client feedback to internal teams to enhance the onboarding experience continually. Compliance, Risk & AdministrationStrictly adhere to company compliance, risk management, and KYC (Know Your Customer) protocols during client qualification.Maintain precise and accurate records of all client interactions and onboarding documentation in the CRM.Prepare regular reports on onboarding metrics, conversion rates, and encountered challenges.

Join Hire Hangar, where you can collaborate with rapidly expanding global enterprises while cultivating a sustainable remote career.Senior Customer Success Manager Remote | EST Hours (Mon–Fri, 9AM–6PM) | Full-Time | Reports to Executive LeadershipWe are on the hunt for a Senior Customer Success Manager to spearhead client relationships in a content-rich, service-oriented setting. In this pivotal position, you will manage the complete customer lifecycle—from onboarding and activation to retention, growth, and advocacy. You will act as a strategic consultant, operational leader, and problem-solver, ensuring customer success while developing scalable systems that enhance the overall customer experience.If you are a proactive, relationship-driven professional who excels in dynamic, tech-enabled teams, this could be your next exciting opportunity.

Why Join dLocal?dLocal empowers leading global brands to seamlessly collect payments across 40 countries in emerging markets. Our innovative solutions boost conversion rates and simplify payment processes, enabling our merchants to successfully penetrate the world’s most rapidly growing markets.By becoming a part of dLocal, you will join a dynamic global team dedicated to making an impact. Here, you will collaborate with over 1000 colleagues from more than 30 nationalities, fostering an international career that influences millions of people's daily experiences. If you are passionate about building solutions, embracing challenges, and prioritizing customer satisfaction, you will thrive in our environment.We are currently seeking a Customer Success Manager to be based in Cape Town, South Africa, who will play a pivotal role in fostering long-term relationships with our customers.

JOB SUMMARY:Join our dynamic onboarding sales team as a Conversions Specialist, where you'll be the crucial first point of contact for prospective clients. Your main objective will be to transform interested leads into active trading clients by delivering an outstanding, informative, and smooth onboarding experience.This role intertwines sales skills with client education and relationship management, necessitating a proactive, target-oriented individual who is passionate about finance and dedicated to ensuring client success in a dynamic trading environment.Key Duties and Responsibilities:Lead Conversion & Sales ExecutionEngage and assess inbound leads, building rapport and determining their eligibility for trading.Navigate potential clients through the comprehensive onboarding process, from registration to their First Time Deposit (FTD).Achieve and surpass daily, weekly, and monthly FTD targets through persuasive communication and effective negotiation techniques.Utilize the dialer system to maintain required call volume and talk time metrics.Client Education & OnboardingServe as a product expert, informing clients about our trading platform, CFD products, and the benefits of trading with us.Clearly articulate account setup, verification, and funding processes, alleviating client concerns and perceived risks.Ensure a smooth transition to the Account Management team by documenting client objectives and providing a comprehensive profile.Client Relationship & Problem SolvingFoster trust through empathetic and professional communication, actively addressing client needs.Proactively resolve client inquiries, concerns, and technical issues during onboarding, escalating complex matters as necessary.Collect and communicate client feedback to internal teams to enhance the onboarding experience continuously.Compliance, Risk & AdministrationStrictly comply with company policies regarding compliance, risk management, and KYC (Know Your Customer) procedures during client qualification.Maintain precise and accurate records of all client interactions and onboarding documentation in the CRM.Generate regular reports on onboarding metrics, conversion rates, and challenges.

Startstream is seeking a Conversions Agent for its onboarding sales team in Cape Town, Western Cape. This position serves as the first point of contact for prospective clients, with a focus on converting interested leads into active trading clients. The role combines sales, client education, and relationship management within a trading environment. Lead Conversion and Sales Engage incoming leads, build rapport, and assess each prospect’s eligibility for trading. Guide prospects through the onboarding process, from initial registration through to securing their First Time Deposit (FTD). Work to meet or exceed daily, weekly, and monthly FTD targets using effective communication and negotiation techniques. Utilize the dialer system to maintain required call volumes and talk time. Client Education and Onboarding Act as a product specialist, explaining the trading platform, CFD products, and trading benefits to prospects. Clearly outline steps for account setup, verification, and funding, addressing any client concerns along the way. Capture client objectives and prepare detailed profiles to ensure a smooth handover to the Account Management team. Client Relationship and Problem Solving Build trust through professional and empathetic communication, listening carefully to client needs. Resolve client questions, concerns, and technical issues during onboarding, escalating complex matters when required. Gather and share client feedback with internal teams to help improve the onboarding process. Compliance and Administration Follow company compliance, risk management, and KYC protocols throughout client qualification. Maintain accurate records of client interactions and onboarding documents in the CRM system. Prepare regular reports on onboarding metrics, conversion rates, and challenges encountered.

Join us at WNS Global Services as a Collections Agent, where you will play a vital role in managing customer accounts and ensuring timely payments. You will engage with clients to resolve any outstanding debts while maintaining excellent customer service standards.

Join the dynamic team at Hire Hangar, where you will partner with rapidly expanding global companies while cultivating a rewarding, long-term career in a fully remote environment.Job Title: Technical Customer Success Manager (SaaS)Location: RemoteTime Zone: U.S. Time Zones (EST–PST), core hours aligned to ESTReports To: Executive LeadershipRole OverviewAs a Technical Customer Success Manager, you will play a pivotal role in ensuring our clients derive tangible benefits from our technology-driven podcast and content distribution services. This position is perfect for individuals who thrive at the intersection of client relations, technology, and operational excellence. You will facilitate the onboarding process, drive product adoption, and ensure ongoing client success by applying your technical expertise to enable scalable and repeatable service delivery.Key ResponsibilitiesOversee the complete customer lifecycle from onboarding to renewalServe as a trusted advisor, merging business insights with technical knowledgeConvert client requirements into well-documented processes, workflows, and service actionsFacilitate data-driven discussions using platform metrics, reports, and integrationsProactively address issues and manage client expectations with professionalismCollaborate with internal teams to synchronize technical execution with client objectivesGather feedback, success stories, and insights for continuous improvementRequired Qualifications2–4 years of experience in customer success, technical account management, or SaaS supportBasic knowledge of SQL and Python, with the ability to discuss logic, queries, or data flowsExperience in a technology or SaaS company environmentNon-negotiable: Previous remote work experience, proficiency in remote collaboration tools (Slack, Zoom, Google Workspace, Asana, etc.), and experience supporting U.S. or UK-based clients. Candidates who do not meet this criterion will not be considered.Exceptional communication skills and confidence in client-facing interactionsDetail-oriented with a structured, systems-focused approach

Join our dynamic team as a Collections Agent, where you will be responsible for managing customer accounts and ensuring timely payments. You will engage with customers to address billing concerns, negotiate payment plans, and maintain a positive relationship while achieving collection targets.

LekkeSlaap is at the forefront of accommodation booking in South Africa, celebrated for its intuitive interface, outstanding customer service, and a vast array of local lodging options. As a subsidiary of Tripco, a pioneering travel technology firm based in Cape Town, we are dedicated to innovation and delivering unparalleled service as we aim to redefine travel technology standards.We seek a dynamic Host Success Consultant to become a vital member of our Sales Team. This role is crucial for broadening LekkeSlaap's presence across South Africa and Namibia. Your main responsibility will involve identifying and engaging potential property partners and management firms by generating new leads within designated regions. The Host Success Consultant will collaborate closely with the Sales Manager and contribute to our growth strategy.We are looking for an enthusiastic and persuasive individual who can clearly articulate the advantages of partnering with Tripco. If you are motivated, have a deep understanding of the hospitality sector, and possess exceptional communication skills, we would love to hear from you!

Join our dynamic team as an Outbound Retentions Agent where you will play a crucial role in enhancing customer loyalty and retention. You will engage with customers, addressing their needs effectively, and ensuring they receive exceptional service.

About EasygeneratorEasygenerator is an innovative and rapidly expanding EdTech company, based in Dubai, dedicated to transforming the learning experience with our award-winning authoring tool. Our platform is trusted by industry leaders such as Kellogg’s, T-Mobile, and Siemens. As we continue to expand globally, we invite you to join our mission to simplify knowledge sharing and reshape the EdTech landscape as a crucial member of our dynamic team.As an AI-first organization, we prioritize leveraging cutting-edge AI technologies in both our product development and internal operations. This role offers you the opportunity to gain practical experience with the latest advancements in AI and build a robust skillset for the future.About the RoleWe are seeking a dedicated Customer Success Associates Team Lead who will be responsible for mentoring and developing our Customer Success Associates while ensuring exceptional customer onboarding and experience. In this pivotal role, you will drive team performance, coach team members towards excellence, and advocate for our customers' needs within the organization.What You’ll DoOversee the performance of a team of Customer Success Associates, ensuring they meet their primary goals and KPIs.Provide coaching to maximize team potential by utilizing data-driven insights from customer feedback and session evaluations.Conduct regular one-on-one sessions, performance reviews, and constructive feedback discussions.Establish and uphold clear standards for customer interactions, onboarding quality, and CRM practices, ensuring adherence across the team.Proactively identify risks and address performance or behavioral issues in a direct and constructive manner.Serve as the voice of the customer internally, delivering insights to enhance product offerings and strategic initiatives.Act as a point of escalation for complex customer situations.Manage the hiring and onboarding process for new team members.What You BringA Bachelor's degree or higher.1-2 years of experience in leading or managing a team is essential.

LekkeSlaap is the premier accommodation booking application in South Africa, celebrated for its intuitive interface, outstanding customer service, and a wide array of local lodging options. As a subsidiary of Tripco, a cutting-edge travel technology firm headquartered in Cape Town, LekkeSlaap is dedicated to pioneering innovation and providing unparalleled customer experiences in the travel sector.We are seeking a detail-oriented and customer-centric Booking Agent to become a vital member of our dynamic team! In this fast-paced position, you will expertly manage bookings, assist guests and property owners, and proactively address challenges to ensure smooth operations. You will thrive in an environment that values quick thinking and excels in communication, all to deliver seamless experiences for our users.The ideal candidate will possess a robust background in customer service, outstanding communication abilities, and a genuine enthusiasm for assisting others. If you flourish under pressure, enjoy problem-solving, and are passionate about delivering exceptional service, we are eager to connect with you!

Join the dynamic team at ApprovalMax as a Customer Success Manager and play a pivotal role in ensuring our customers achieve their goals through our innovative software solutions.In this full-time position, you will be instrumental in guiding customers through the onboarding process, building strong relationships, and analyzing performance metrics to drive success.

About UsDigiCert is a premier global provider of intelligent trust solutions. We safeguard the digital landscape by ensuring the security, privacy, and authenticity of every online interaction. Our cutting-edge AI-driven DigiCert ONE platform integrates PKI, DNS, and certificate lifecycle management to protect infrastructure, software, devices, messages, AI content, and agents. Discover why over 100,000 organizations, including 90% of the Fortune 500, rely on DigiCert to combat current threats and prepare for a quantum-safe future at www.digicert.com.Position OverviewAs an Associate Customer Success Manager (CSM), you will play a crucial role in assisting new customers during the initial implementation and activation of their DigiCert platform. This position is dedicated to customer onboarding and empowering users to feel confident and successful in utilizing the platform.You will guide customers through their platform journey, ensuring they have all the necessary resources to advance to the deployment phase.This role is perfect for individuals aspiring to build a career in Customer Success, Customer Support, or SaaS.

Join our dynamic team as a Customer Service Call Centre Agent where you will play a crucial role in delivering exceptional service to our customers. You will handle inquiries, resolve issues, and ensure customer satisfaction in a fast-paced environment.

Are you enthusiastic, motivated, and eager to advance your career?If you're ambitious, confident, and thrive on building connections with people — we want YOU!We are seeking Sales Agents who can consistently achieve and surpass targets while cultivating strong, enduring customer relationships. This role is ideal for dynamic, driven individuals who excel in a fast-paced marketing environment.⭐ Your ResponsibilitiesGenerate and close sales effectivelyEngage customers regarding new and existing productsAssist in organizing and coordinating meetings and eventsMaintain a professional and tidy workspaceDevelop and sustain robust customer relationshipsUtilize your negotiation and closing skills to achieve results What We Are SeekingMatric certificate (mandatory)Exceptional verbal and written communication skillsStrong organizational and time management abilitiesAble to work independently as well as within a teamHigh attention to detailPositive demeanor and eagerness to learnMust reside in Cape TownNo criminal recordMust be South African citizenIf you're prepared to elevate your career and grow within a dynamic sales environment—apply now!

D-ploy is a premier IT and Engineering Solutions firm operating across the EMEA region, including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA.We take pride in providing innovative and exceptional services and solutions to a diverse range of industry-leading clients. By fostering strong relationships and trusted partnerships within the IT community, we enhance our customers' IT productivity and contribute to their overall success.We are eager to engage with dynamic, flexible, and solution-focused individuals who wish to join our rapidly growing international team. Our mission is to generate value where IT is critical—come be a part of our journey!