CRM Lifecycle & Automation Manager

Join takealot.com as a CRM Lifecycle & Automation Manager, where you will play a pivotal role in enhancing customer engagement through strategic lifecycle management and automation initiatives. Your expertise will help us optimize our CRM strategies, ensuring that our customers receive personalized experiences that drive loyalty and satisfaction.

About Longdue Games and HyperionDev Longdue Games is a narrative-driven studio focused on building immersive RPGs that challenge player expectations. The team brings together writers, artists, designers, and engineers from across the gaming world, working remotely to create story-centric experiences. Creativity, transparency, and empathy shape the way Longdue operates, valuing small, focused teams over traditional structures. Longdue is part of the HyperionDev ecosystem, a leading online coding bootcamp provider in EMEA with headquarters in Cape Town and London. HyperionDev partners with respected universities such as the University of Edinburgh and Stellenbosch University, helping students in over 40 countries develop tech skills through practical, mentorship-based learning. Supported by Meta and Google, and with roots at the University of Cambridge, HyperionDev has grown into a recognized edtech company. This partnership provides Longdue with a strong foundation while allowing creative independence. Role Overview: CRM Manager This CRM Manager position supports both Longdue Games and the broader HyperionDev ecosystem, based in Cape Town, Western Cape, South Africa. The main focus will be on HyperionDev, where the CRM Manager will develop and improve strategies for converting a high volume of inbound registrations into enrollments. There will also be opportunities to help Longdue Games build and engage its own audience and community. What You Will Do Design and manage customer journeys that move leads from initial interest through to decision-making, with a focus on the mid-funnel. Refine segmentation to ensure messaging is tailored and reaches the right people at the right time. Collaborate closely with marketing, admissions, and engineering teams to turn intent into conversions. Work hands-on within a data-driven environment, contributing to both established and new initiatives. Who Will Thrive in This Role Experience with CRM systems and conversion strategies. Comfort working with large volumes of inbound leads and data. Strong collaboration skills across marketing, admissions, and technical teams. Interest in both tech education and narrative-driven games is a plus.

Mr D, a dynamic division of the Takealot Group, is seeking an exceptionally skilled CRM Manager to join our vibrant team in Cape Town. We pride ourselves on being a youthful, fast-growing company in search of intelligent, innovative, and diligent individuals with integrity to become part of our journey! Are you ready to take on a challenge like never before? Impact: Showcase your talents to millions of Mr D customers! Collaborate: Work alongside top-tier professionals and learn from the best in the industry. Advance: Elevate your career within the rapidly expanding Takealot Group, including opportunities for internal advancement. This role reports directly to the Head of CRM at Mr D. Your key responsibilities will include: Managing CRM channels and overseeing the CRM budget. Mapping the customer journey, identifying key communication channels, messaging, and desired outcomes. Segmenting and managing the customer database for precise targeting and communication. Reporting on communication performance to optimize engagement and customer behavior. Analyzing data for insights into the customer base and formulating effective communication strategies. Ensuring all CRM touchpoints contribute positively to the brand's image and customer experience. Developing testing strategies to enhance customer communication methods. Providing guidance to customer-facing departments on customer engagement best practices.

Join our dynamic team at takealot.com, where innovation meets retail excellence! We are seeking a passionate and results-driven CRM Executive to enhance our customer relationship management across retail, marketplace, and advertising platforms. In this role, you will develop strategies to optimize customer engagement and retention, leveraging analytics to drive business decisions.As a CRM Executive, you will collaborate with cross-functional teams to implement effective campaigns and initiatives that resonate with our diverse customer base. Your analytical skills and creativity will be paramount in ensuring our CRM practices align with our overall business goals.

Ten Group is seeking a CRM Transformation Analyst - Zoho Specialist in Cape Town. This hybrid role centers on maximizing the value of the Zoho CRM platform, blending commercial awareness with technical skill to support business growth and operational improvement. Role overview The CRM Transformation Analyst takes ownership of daily CRM performance, focusing on system optimization, data quality, and user adoption. The position involves configuring workflows and reports, translating business needs into practical solutions, and engaging with stakeholders to drive behavioral change across the organization. What you will do Oversee the daily effectiveness and performance of Zoho CRM. Work with teams to gather requirements and improve usability. Configure workflows, automations, pipelines, dashboards, and reports within the CRM. Promote consistent adoption, maintain data integrity, and ensure system compliance. Monitor CRM usage and identify opportunities for ongoing improvement. Act as the main liaison between business units and the CRM system. Translate business requirements into system configurations and solutions. Provide training, support, and guidance to users to enhance CRM capabilities. Challenge current processes and drive necessary changes confidently. Analyze CRM and commercial data to generate actionable insights. Support decision-making through clear reporting, dashboards, and KPIs. Contribute to process improvement and transformation initiatives. Identify and support automation and efficiency enhancements, including low-code and data-driven solutions. Assist with analytics and reporting to improve operational outcomes. Requirements Experience working with Zoho CRM in a commercial or technical capacity. Comfortable balancing strategic and hands-on tasks. Strong stakeholder engagement and communication skills. Ability to drive change and promote system adoption across teams.

Join Mr D, a leading division of the Takealot Group, as a CRM Lead in Cape Town. In this pivotal role, you'll develop and implement innovative CRM strategies that engage our millions of customers, drive long-term loyalty, and enhance retention. Collaborating across teams, you'll lead a high-performing CRM team to deliver personalized and impactful customer experiences.

Keen is looking for a CRM & Email Marketing Coordinator based in Cape Town, Western Cape. This position centers on building and delivering email marketing campaigns that connect with customers and support business goals. What you will do Create and manage email marketing campaigns from concept to delivery Oversee customer relationship management (CRM) systems to maintain accurate data and support outreach efforts Analyze campaign results and use insights to improve future performance Role overview This role focuses on customer engagement through well-planned email communications. The CRM & Email Marketing Coordinator works closely with the team to ensure campaigns are effective and aligned with company objectives.

Join Ten and Help Shape the Future of Service Excellence!Driving Innovation and Trust: Ten’s Journey to Redefine Service ExcellenceAt Ten, we are dedicated to becoming the most trusted service provider globally. Our technology-driven approach is at the core of our strategy to create outstanding services for our members. Millions have already benefited from our offerings across lifestyle, travel, dining, and entertainment on behalf of over fifty esteemed clients, including HSBC and Swisscard. Our partnerships are built on multi-year contracts that generate revenue through platform-as-a-service and technology fees.With a solid global presence and a substantial base of high net worth individuals, we enjoy the credibility and market leadership in our core service categories: restaurants, travel, entertainment, and luxury retail. We are proud to be profitable and the first B Corp listed on the London Stock Exchange (AIM market).As we look to the future, we will continue investing in technology, including AI, to enhance how our members organize their leisure lives. Our Growth Engine strategy will accelerate our journey toward realizing our ambitious goals.For more insights, watch Ten's Growth Engine Video: https://tenlifestylegroup.com/investors/#growth-engine-videoPosition OverviewWe are in search of a data-focused CRM Specialist to lead and refine our email marketing and CRM strategies. This role is perfect for someone passionate about designing personalized, data-driven customer journeys and adept at translating insights into actionable marketing tactics using leading tools like Braze. You will be a strategic planner and an enthusiastic executor, capable of developing lifecycle journeys from inception to execution, while analyzing metrics to enhance overall performance.Key Responsibilities:Create & Deliver Impactful CampaignsDevelop and manage engaging email communications that resonate with our audience.

Join AnyVan as an AI Operations and Automation Specialist and play a pivotal role in streamlining our operations through cutting-edge AI and automation technologies. You will be responsible for implementing and managing AI-driven solutions that enhance operational efficiency and performance.In this dynamic position, you will collaborate with cross-functional teams to identify automation opportunities, analyze data, and develop innovative solutions. Your work will significantly impact our service delivery and customer satisfaction.

Become a part of Hire Hangar and engage with rapidly expanding global enterprises while nurturing a sustainable, remote career.Growth Marketing Manager Remote | Full-Time | Growth + AutomationWe are in search of a dynamic Growth Marketing Manager to spearhead multi-channel marketing campaigns, execute compelling content, and enhance our marketing automation efforts. You will play a crucial role in engaging leads, supporting sales teams across South America, and ensuring the brand remains vibrant across email, SMS, and social media platforms.This position is perfect for an innovative marketer who excels in fast-paced settings, possesses a strong understanding of CRMs like HubSpot, and enjoys devising creative solutions to automate repetitive tasks and drive impactful results. Key ResponsibilitiesDevelop, implement, and optimize email and SMS campaigns utilizing HubSpot or High LevelOversee social media platforms (LinkedIn, Instagram, TikTok, X) and curate a 30-day content scheduleCreate graphics and edit short-form videos using tools like Canva, CapCut, or FigmaAutomate workflows through Zapier to integrate tools such as HubSpot, Salesforce, and othersEvaluate campaign performance using Excel or Google Sheets and provide actionable insightsCollaborate with South American sales teams and document scalable processes Required Qualifications1–3 years of experience with a contemporary CRM (HubSpot preferred)Demonstrated success in managing multi-channel marketing efforts (email, SMS, social)Strong proficiency with Zapier (or Make) for automation tasksA portfolio showcasing at least two examples of design or video projectsProficient in Excel or Google Sheets for data analysisFluent in English (Spanish or Portuguese is an advantage) Preferred QualificationsExperience in an agency setting managing multiple brandsFamiliarity with AI tools (e.g., ChatGPT, Midjourney)Background in recruiting or sourcingBasic knowledge of HTML/CSS for minor adjustments to email templates Success Metrics (First 90 Days)Launch an automated email and SMS nurture sequence achieving an open rate of ≥20% and an unsubscribe rate of ≤1%Publish a complete month of social media content on scheduleOptimize campaign performance and reporting processes

Takealot Fulfilment Solutions (TFS), a pioneering division of Takealot Online (RF) (Pty) Ltd, is seeking an exceptional Automation Project Manager to join our vibrant team in Cape Town. In this role, you will oversee the management of automation and mechanisation projects across our Distribution Centres (DCs), ensuring the implementation of innovative technologies that enhance operational efficiency. You will collaborate closely with the Head of Infrastructure and Automation, driving projects from conception through to execution, while evaluating existing processes to maximize productivity and streamline operations.

Lead Qualification & Pipeline DevelopmentOversee and optimize all incoming leads resulting from marketing initiatives, website interactions, gated content, webinars, events, and digital platforms, ensuring prompt and precise qualification.Evaluate leads based on Ideal Customer Profile (ICP) criteria, behavioral indicators, intent data, and engagement history; make swift, informed decisions on lead handling (transfer, nurture, disqualify).Conduct comprehensive research on high-value accounts — identifying essential stakeholders, organizational hierarchy, and purchasing signals — to equip sales with actionable insights.Detect trends in incoming lead activity (e.g., multiple engagements from a single company, repeated visits to significant pages) and proactively communicate insights to sales and marketing teams.Collaborate with sales to facilitate seamless, high-caliber opportunity transitions and monitor downstream conversion metrics.Achieve or surpass performance metrics, including meetings scheduled, lead-to-opportunity conversion ratios, and pipeline contributions.Email Nurturing & Marketing Automation Technology (MAT)Take ownership of and continuously enhance the email nurturing strategy — designing, creating, and refining automated workflows that guide unqualified leads through the sales funnel towards readiness.Develop and manage multi-phase email campaigns, tailored by industry, persona, intent stage, and campaign context; strike a balance between automation and a superior prospect experience.Utilize MAT platforms (HubSpot, Marketo, or similar) to set up lead scoring models, automate lifecycle stages, establish enrollment triggers, and implement suppression logic.Assess and benchmark MAT and sales engagement tools (Outreach, Salesloft, Apollo, etc.) to foster ongoing enhancements in automation, personalization, and outreach effectiveness.Generate automated and recurring performance reports on email and nurturing program metrics (open rates, click-through rates, conversion rates, MQL velocity) and leverage data to refine strategies.Work in conjunction with digital marketing to ensure all lead qualification efforts, lead statuses, and nurturing stages are accurately documented within CRM and MAT systems.Process, Templates & ScalabilityCreate and document standardized qualification processes, outreach templates, multi-channel sequences, and escalation criteria that facilitate team training, onboarding, and program scalability.

Become a key player at Hire Hangar, where you will collaborate with rapidly expanding global organizations and develop a fulfilling long-term, remote career.Position: Training and Onboarding Specialist (Marketing Technology)Role OverviewWe are seeking a dedicated Training and Onboarding Specialist to assist marketing teams in mastering a modern workflow automation platform. You will lead customers from their initial login to becoming proficient users. Your responsibilities will include conducting onboarding programs, facilitating client training sessions, and creating user-friendly resources that streamline the adoption process.This role is perfect for individuals with a background in marketing operations or customer success, who are adept with SQL and Python, and have a passion for educating others on utilizing new tools effectively.Key ResponsibilitiesExecute customer onboarding and training programs tailored for enterprise clients.Facilitate workshops and training cohorts that empower teams to optimize their workflows.Convert technical concepts into accessible, actionable guidance for marketing professionals.Develop and enhance enablement playbooks to promote sustained adoption.Assist clients with CRM workflows, campaign automation, and reporting (experience with HubSpot or similar platforms is preferred).QualificationsMinimum of 2 years experience in marketing operations, onboarding, or enablement, preferably within SaaS or agency contexts.Hands-on expertise with HubSpot or other CRM/automation software.Proficiency in SQL and Python is essential.Demonstrated strong communication skills and experience leading client-focused training or workshops.Familiarity with SEO and content marketing principles.A genuine enthusiasm for teaching, empowering, and supporting clients in their success.Why You Will Enjoy This PositionCollaborate directly with enterprise marketing teams from leading global firms.Enhance your skills in workflow automation and artificial intelligence-driven tools.Join a rapidly advancing tech company with promising future prospects.

At 2U, we are driven by our mission to transform education by providing accessible, high-quality digital learning experiences. As the parent company of edX, the leading online learning platform, we facilitate over 4,000 online higher education offerings, empowering over 230 educational institutions and corporate partners to unlock human potential.Position Overview:As a Senior Salesforce Developer at 2U, you will play a pivotal role in leading a team of engineers and administrators in the development and maintenance of essential business systems that support our esteemed university partners. You will utilize your technical expertise to define the strategic direction for an education-focused CRM, with a primary focus on Agentforce and Data Cloud implementations, ensuring effective and value-driven outcomes for our business.Key Responsibilities:Lead a team of Salesforce engineers in the design, development, and maintenance of 2U’s core business systems and CRM infrastructure.Engage in hands-on development and prototype innovative capabilities.Provide support and maintenance for production systems, including triaging, diagnosing, and resolving platform defects and incidents to guarantee system stability and reliability.Collaboration & Governance:Establish and enforce technical best practices for development, architecture, and quality assurance to ensure reliable, scalable, and secure systems.Collaborate closely with business stakeholders to translate complex requirements into technical solutions that align with core business services.Mentor and coach team members, fostering a culture of technical excellence and continuous improvement.Solution Architecture & Design:Drive the conceptualization, design, and implementation of innovative solutions, particularly focusing on leveraging and integrating Agentforce and Data Cloud.

We are seeking a dynamic and experienced Manager of Workforce Management to join our team at Boldr. In this pivotal role, you will oversee workforce planning and optimization strategies, ensuring that we effectively manage our human resources to meet our business goals. Your leadership will be crucial in fostering a productive environment and driving operational excellence.If you are passionate about workforce management and thrive in a remote work setting, we want to hear from you!

Role overview The Implementation Consultant position at Xceptor in Cape Town focuses on helping clients enhance their operations with Xceptor's automation products. This role involves working closely with clients to understand their requirements and tailoring Xceptor’s solutions to meet those needs. What you will do Work directly with clients to learn about their business processes and objectives Adapt and configure Xceptor's automation tools to fit each client’s unique requirements Lead clients through every stage of the implementation process Provide ongoing support to help clients transition smoothly and get the most from Xceptor’s solutions

Join our dynamic team as a Group Manager for Workforce Management, where you'll lead initiatives that optimize workforce efficiency and enhance service delivery. In this role, you will be responsible for strategizing and managing workforce operations, ensuring that our teams are equipped to meet the evolving demands of the business.The ideal candidate will possess strong leadership skills and a proven track record in workforce management. You will collaborate closely with various departments to implement best practices and drive continuous improvement.

Join WNS Global Services as a Group Manager - Workforce Management, where you will lead a dynamic team to optimize workforce strategies and enhance operational efficiency. This position offers a unique opportunity to drive performance improvements, manage resource allocation, and implement innovative solutions in a fast-paced environment.

Join WNS Global Services as a Group Manager for Workforce Management, where you will lead a dynamic team dedicated to optimizing workforce efficiency and productivity. In this pivotal role, you will oversee strategic planning, resource allocation, and performance analysis to ensure operational excellence. Your leadership will drive innovation and foster a collaborative team environment.

Join WNS Global Services as an innovative RPA Business Analyst in the vibrant city of Cape Town. In this pivotal role, you will harness your analytical skills to drive automation projects, collaborating closely with cross-functional teams to enhance operational efficiency and deliver exceptional results. Be part of a forward-thinking organization that values creativity and initiative.