Customer Success Associates Team Lead

About EasygeneratorEasygenerator is an innovative and rapidly expanding EdTech company, based in Dubai, dedicated to transforming the learning experience with our award-winning authoring tool. Our platform is trusted by industry leaders such as Kellogg’s, T-Mobile, and Siemens. As we continue to expand globally, we invite you to join our mission to simplify …

About UsDigiCert is a premier global provider of intelligent trust solutions. We safeguard the digital landscape by ensuring the security, privacy, and authenticity of every online interaction. Our cutting-edge AI-driven DigiCert ONE platform integrates PKI, DNS, and certificate lifecycle management to protect infrastructure, software, devices, messages, AI content, and agents. Discover why over 100,000 organizations, including 90% of the Fortune 500, rely on DigiCert to combat current threats and prepare for a quantum-safe future at www.digicert.com.Position OverviewAs an Associate Customer Success Manager (CSM), you will play a crucial role in assisting new customers during the initial implementation and activation of their DigiCert platform. This position is dedicated to customer onboarding and empowering users to feel confident and successful in utilizing the platform.You will guide customers through their platform journey, ensuring they have all the necessary resources to advance to the deployment phase.This role is perfect for individuals aspiring to build a career in Customer Success, Customer Support, or SaaS.

ABOUT XCEPTORAt Xceptor, we place data at the core of our operations. Our platform is uniquely crafted for comprehensive data manipulation, allowing us to source, curate, normalize, validate, repair, and enrich data to ensure it arrives at its destination in a trustworthy format. Clients can rely on the data processed through Xceptor.We are recognized as leaders in the Financial Services sector, collaborating closely with Business Users in Middle and Back-Office teams. Our mission is to empower these users to tackle their data challenges independently, without the need for a technology-led project.Our mission is to empower business users within financial institutions to build automated processes that deliver trusted data.Our values are:Client CentricityOne TeamImpactful Your Role:The Quality Assurance team at Xceptor upholds the highest software quality standards throughout the product development lifecycle. Collaborating with engineering tribes, product, and platform teams, we ensure our clients in the Financial Services sector receive reliable, high-quality outcomes. Quality thinking is integrated at every stage of delivery—from design to production.The Cloud Native Tribe is tasked with delivering a robust, scalable SaaS platform that promotes quicker delivery, deeper observability, and seamless client adoption, enabling Xceptor to scale confidently. The tribe is transitioning to an AI-first PDLC, where AI agents assist in drafting code, tests, documentation, and runbooks, while engineers focus on intent, constraints, and production validation.As a Lead QA Engineer - Manager at Xceptor, you will lead a team of Lead QA Engineers dedicated to ensuring the highest quality and reliability within your tribe and across the Xceptor platform. You will also manage your own tribe and collaborate with product and engineering teams to align on business, technical, and quality objectives, leading by example.

Join the dynamic team at Hire Hangar, where you will partner with rapidly expanding global companies while cultivating a rewarding, long-term career in a fully remote environment.Job Title: Technical Customer Success Manager (SaaS)Location: RemoteTime Zone: U.S. Time Zones (EST–PST), core hours aligned to ESTReports To: Executive LeadershipRole OverviewAs a Technical Customer Success Manager, you will play a pivotal role in ensuring our clients derive tangible benefits from our technology-driven podcast and content distribution services. This position is perfect for individuals who thrive at the intersection of client relations, technology, and operational excellence. You will facilitate the onboarding process, drive product adoption, and ensure ongoing client success by applying your technical expertise to enable scalable and repeatable service delivery.Key ResponsibilitiesOversee the complete customer lifecycle from onboarding to renewalServe as a trusted advisor, merging business insights with technical knowledgeConvert client requirements into well-documented processes, workflows, and service actionsFacilitate data-driven discussions using platform metrics, reports, and integrationsProactively address issues and manage client expectations with professionalismCollaborate with internal teams to synchronize technical execution with client objectivesGather feedback, success stories, and insights for continuous improvementRequired Qualifications2–4 years of experience in customer success, technical account management, or SaaS supportBasic knowledge of SQL and Python, with the ability to discuss logic, queries, or data flowsExperience in a technology or SaaS company environmentNon-negotiable: Previous remote work experience, proficiency in remote collaboration tools (Slack, Zoom, Google Workspace, Asana, etc.), and experience supporting U.S. or UK-based clients. Candidates who do not meet this criterion will not be considered.Exceptional communication skills and confidence in client-facing interactionsDetail-oriented with a structured, systems-focused approach

About UsDigiCert is a premier global provider of intelligent trust solutions. We safeguard the digital landscape by ensuring the security, privacy, and integrity of every interaction. Our innovative AI-driven DigiCert ONE platform integrates PKI, DNS, and certificate lifecycle management, securing infrastructure, software, devices, messages, AI content, and agents. Join over 100,000 organizations, including 90% of the Fortune 500, who rely on DigiCert to combat today's threats and prepare for a quantum-safe future at www.digicert.com.Role OverviewAs an Associate Customer Success Manager (CSM), you will guide new customers through the onboarding process and assist in the activation of their DigiCert platform environment. Your primary focus will be to ensure customers feel confident and successful while using our platform, facilitating a smooth transition to their deployment phase.This position is perfect for individuals aspiring to build a career in Customer Success, Customer Support, or SaaS environments.

Join Hire Hangar, where you can collaborate with rapidly expanding global enterprises while cultivating a sustainable remote career.Senior Customer Success Manager Remote | EST Hours (Mon–Fri, 9AM–6PM) | Full-Time | Reports to Executive LeadershipWe are on the hunt for a Senior Customer Success Manager to spearhead client relationships in a content-rich, service-oriented setting. In this pivotal position, you will manage the complete customer lifecycle—from onboarding and activation to retention, growth, and advocacy. You will act as a strategic consultant, operational leader, and problem-solver, ensuring customer success while developing scalable systems that enhance the overall customer experience.If you are a proactive, relationship-driven professional who excels in dynamic, tech-enabled teams, this could be your next exciting opportunity.

Why Join dLocal?dLocal empowers leading global brands to seamlessly collect payments across 40 countries in emerging markets. Our innovative solutions boost conversion rates and simplify payment processes, enabling our merchants to successfully penetrate the world’s most rapidly growing markets.By becoming a part of dLocal, you will join a dynamic global team dedicated to making an impact. Here, you will collaborate with over 1000 colleagues from more than 30 nationalities, fostering an international career that influences millions of people's daily experiences. If you are passionate about building solutions, embracing challenges, and prioritizing customer satisfaction, you will thrive in our environment.We are currently seeking a Customer Success Manager to be based in Cape Town, South Africa, who will play a pivotal role in fostering long-term relationships with our customers.

About Us:At impact.com, we are dedicated to our people and technology, with a relentless focus on customer success. We thrive on collaboration, which fuels our rapid growth and ability to serve some of the world's largest brands. Utilizing cutting-edge technology, we tackle real-world challenges for our clients and lead the industry as the foremost SaaS platform for automating partnerships and maximizing revenue. Our entrepreneurial spirit fosters a culture that rewards ambition and curiosity. If you seek a team that values your input, recognizes your contributions, and offers a vibrant environment filled with talented individuals from around the globe, look no further!As the leading partnership management platform globally, impact.com is revolutionizing how businesses manage and enhance their partnerships—from traditional rewards affiliates to influencers, content publishers, and more. Our robust, purpose-built platform simplifies the creation, management, and scaling of partnership ecosystems that customers trust for their purchasing, information, and entertainment needs. To discover how impact.com’s technology and marketplace are propelling revenue growth for renowned global brands like Walmart, Uber, Shopify, and L’Oreal, visit www.impact.com.Your Role:As the Team Lead for Analytics Data Platform at impact.com, you will be responsible for overseeing the architecture, reliability, and progression of our Analytics Data Platform, which processes terabyte-scale data for our leading partnership SaaS platform. You will provide hands-on technical leadership across various platform subsystems, design scalable infrastructure, spearhead strategic initiatives, establish engineering standards, and mentor engineers at different levels. This role focuses on system and platform engineering with an emphasis on distributed data processing at terabyte scale. You will engage with the complete data ecosystem, including ingestion, processing, storage, orchestration, access, and governance, leveraging technologies such as Scala, Python, Google Cloud Dataproc, Databricks, BigQuery, and Airflow. The ideal candidate possesses profound expertise in distributed systems and the capability to lead architectural decisions across teams, translating platform trade-offs into actionable insights.

Join the dynamic team at ApprovalMax as a Customer Success Manager and play a pivotal role in ensuring our customers achieve their goals through our innovative software solutions.In this full-time position, you will be instrumental in guiding customers through the onboarding process, building strong relationships, and analyzing performance metrics to drive success.

As the Customer Support Team Leader at lulabet, you will play a crucial role in ensuring our customers receive exceptional support and guidance. You will lead a dedicated team, fostering a collaborative environment while implementing best practices to enhance customer satisfaction. This is an exciting opportunity for individuals passionate about customer service and team leadership.

LekkeSlaap is at the forefront of accommodation booking in South Africa, celebrated for its intuitive interface, outstanding customer service, and a vast array of local lodging options. As a subsidiary of Tripco, a pioneering travel technology firm based in Cape Town, we are dedicated to innovation and delivering unparalleled service as we aim to redefine travel technology standards.We seek a dynamic Host Success Consultant to become a vital member of our Sales Team. This role is crucial for broadening LekkeSlaap's presence across South Africa and Namibia. Your main responsibility will involve identifying and engaging potential property partners and management firms by generating new leads within designated regions. The Host Success Consultant will collaborate closely with the Sales Manager and contribute to our growth strategy.We are looking for an enthusiastic and persuasive individual who can clearly articulate the advantages of partnering with Tripco. If you are motivated, have a deep understanding of the hospitality sector, and possess exceptional communication skills, we would love to hear from you!

About Us:Mama Money is an innovative fintech startup focused on empowering migrant workers in South Africa to send money back home efficiently and affordably. Since our inception in 2015, we have been dedicated to delivering dependable remittance services at a socially responsible cost, prioritizing those who need our help the most. Our headquarters is situated in the vibrant city of Cape Town, South Africa, where our diverse team of 131 individuals hails from 19 countries across Africa, Asia, the UK, and Europe. We cultivate a culture that emphasizes the well-being of our team and strives to make a positive impact in our communities. Our motto, “Just be lekker!”, reflects our approach to work, where we trust our talented and diverse team to make judicious decisions that benefit our customers without being bogged down by rigid policies. Since our launch in 2015, we have garnered numerous accolades, formed valuable partnerships, and expanded our influence. We have enjoyed successes and faced challenges in our journey, yet our focus remains steadfast on assisting individuals rather than merely maximizing profits.

About ElectrumElectrum is at the forefront of next-generation payment solutions.Since 2012, we have been providing reliable, enterprise-grade, cloud-native software designed to enhance financial transaction processing. Our extensive expertise has positioned us as a trusted partner in high-volume, low-value payment schemes, empowering our clients to offer services to millions of South Africans every day.At Electrum, we are committed to making a meaningful impact – creating solutions that matter, acting swiftly, and continuously evolving as we grow. We believe in collaborative creation – working closely with our clients and teams to develop impactful and sustainable solutions. We prioritize trust and safety – fostering open communication, intelligent risk-taking, and trust to cultivate an environment where creativity and alignment prosper. We champion empowered teams – recruiting exceptional talent, collaborating diligently, and upholding high standards, while leading with empathy and kindness.Joining the Electrum team means:Engaging in the entire journey — from concept to product launch.Enhancing your skills through top-tier training and practical learning every day.Receiving mentorship from industry experts dedicated to your professional growth.Thriving in a dynamic and innovative work environment that fosters collaboration and creativity.Addressing real-world client challenges and witnessing the tangible results of your contributions.Exploring ample opportunities for career advancement and skill enhancement.Gaining valuable experience in a leading FinTech setting, contributing to high-impact projects.The OpportunityAs the Team Lead for one of Electrum’s Product Support teams, you will be immersed in a vibrant and innovative environment that balances both client and technical perspectives. This is a career-enhancing opportunity, offering a prominent leadership role and personal development through people leadership in a people-centric organization, client engagement focused on achieving client satisfaction, and opportunities to enhance your technical capabilities in a company where software engineers are enthusiastic about sharing their knowledge.Your RoleAs the Product Support Engineer Team Lead, you will oversee the operational management and performance of an Electrum Product Support team. This role includes leading, mentoring, and developing Support Engineers and Interns, ensuring adherence to processes, and guaranteeing that the team provides high-quality client support while actively contributing to ongoing process improvements. Your primary responsibility will be to uphold operational excellence and cultivate a culture of trust and Radical Candor within your team.

Welcome to Storyteq! At Storyteq, we empower creative and marketing teams from leading brands to elevate their creative production and enhance control over their marketing strategies. Our innovative platform simplifies campaign workflows, automates creative production through templates and AI, and enables rapid market activation of captivating campaigns.Since our inception in 2016, we have been on a mission to transform the landscape of creative assets creation and utilization. We believe that while creativity requires time, the process of creative production should not be a bottleneck. By leveraging technology to enhance creativity, we foster a culture of curiosity and unwavering dedication to our clients, striving to solve their challenges. Our values—dreaming big, thinking differently, and working collaboratively—are integral to our approach.About the RoleAs a Senior Full Stack Engineer and Team Lead, you will contribute to our vision of enabling global enterprises to efficiently scale their content creation. Your responsibilities will encompass integrating content from tools like Photoshop, Figma, and After Effects, or utilizing our AI-driven web editor to enhance designs. You will collaborate closely with Developers, Designers, Quality Engineers, DevOps Engineers, and Product Owners to deliver an outstanding platform experience for our users.Your role will involve implementing new features, enhancing existing functionalities, and elevating our product's quality consistently. The team operates with focused objectives and a balanced approach to product and engineering roadmaps, ensuring we maintain alignment between our technology and product development.In addition to your technical contributions, you will take on a Team Lead role, providing guidance and process management within a cross-functional agile team of up to six engineers. This includes coaching and mentoring team members through regular one-on-one meetings, performance evaluations, and informal discussions, fostering a culture of ownership, independence, and teamwork. You will also be responsible for promoting standard practices and iterating on processes to optimize delivery.Key ResponsibilitiesEngineering ResponsibilitiesDevelop and deploy robust backend services and user interfaces that have a significant impact on our product.Ensure the scalability, performance, and maintainability of systems.Collaborate across teams to integrate services and provide end-to-end value to users.Model business domains into efficient and clean data structures.Contribute to architectural designs and effectively communicate trade-offs.Team Lead ResponsibilitiesProvide coaching and mentorship to engineers for their technical and professional development.Oversee technical delivery for initiatives within a designated domain or project.Facilitate consistent planning, prioritization, and alignment of team efforts.

About KeenAt Keen, we go beyond mere service delivery — we immerse ourselves at the core of our clients' operations. Specializing in digital marketing, creative solutions, and customer experience, we engineer bold, high-performance digital interactions for renowned global brands.Keen empowers some of the most dynamic U.S. and international brands to scale efficiently by embedding dedicated teams that yield results across marketing, creative, customer experience, and sales.We are not a traditional BPO; we are your growth partner — and that’s where you come in.About the RoleWe are seeking a Senior Customer Service Team Leader to lead a frontline team for a global client within the POS (point of sale) technology and delivery sector. You will oversee a team of 12–15 agents, ensuring they provide consistent, high-quality service to restaurant partners, food vendors, and merchants across the U.S.This leadership role is hands-on and is perfect for someone with industry experience in food delivery platforms, POS systems, or vendor technology. You should be adept at managing complex technical escalations, leading by example, and mentoring your team toward excellence in a fast-paced, high-pressure support environment.What You’ll Do Manage, coach, and motivate a team of 12–15 Customer Service Agents Monitor and enhance team performance, focusing on SLAs, CSAT, QA, and productivity Act as the escalation point for intricate technical issues, customer churn risks, and high-impact cases Assist agents with real-time troubleshooting, including POS errors, order failures, hardware disconnects, and integration bugs Conduct regular one-on-ones, QA reviews, and coaching sessions to facilitate agent development Collaborate with internal teams and platform partners (e.g., UberEats, Rappi, DoorDash) to address systemic or integration-related challenges Lead daily stand-ups, manage queue health, and ensure shift coverage and accountability Work with operations, workforce management, QA, and training teams to foster a high-performing unit Track key metrics and provide insights to enhance support workflows Contribute to onboarding and training of new team members, especially in platform-specific tools and processes

Location: Cape Town CBD (On-site)Shift: 2:00 PM – 12:00 AM SAST (Aligning with US Market)Basic Salary: Competitive & Market-RelatedAbout FundwellFundwell stands at the forefront of financial technology, transforming the landscape for US-based SMEs seeking efficient capital access and management. As we approach our ambitious goal of expanding to 200 seats in Cape Town, we invite dynamic Sales Team Leaders—who embody the spirit of 'Sales Athletes'—to join our mission. These leaders will set the pace, coach with precision, and cultivate an atmosphere of unwavering productivity.The Role: Lead by ExampleWe are in search of a proactive leader, not a typical desk manager. This pivotal role requires a Sales Trainer who can exemplify sales excellence firsthand. You will oversee, mentor, and manage the performance of a team of Business Development Representatives (BDRs) while retaining your own competitive edge in the sales arena.Your Key ResponsibilitiesOperational Leadership: Propel daily, weekly, and monthly productivity metrics for your team, accountable for the quantity of verified applications submitted.Hands-on Coaching: Facilitate daily team huddles and provide real-time call coaching, demonstrating effective techniques for engaging with US-based gatekeepers and objection handling.Metric Mastery: Track and report essential performance metrics including application volume, decline rates, approval ratios, and funded outcomes.Performance Management: Proactively identify underperformers and initiate corrective training methods or formal Performance Improvement Plans (PIPs), maintaining a balance of firmness and fairness.Personal Contribution: To lead effectively, you are expected to personally submit a minimum of 5 qualifying applications monthly, tracked independently from team targets.Quality & Compliance: Uphold Fundwell's ethical standards and communication protocols, ensuring a team decline rate below 60%.What We Are Looking ForProven Leadership: A minimum of 2 years’ experience in leading high-volume sales teams, preferably within the B2B, Finance, or US/UK markets.Trainer DNA: A strong background in Sales Training, with the capability to translate company objectives into actionable daily tasks and mentor others toward success.Command & Authority: You are a leader who engages confidently with US executives while holding your team accountable to high standards.Elite Communication: A flawless English accent, enabling effective coaching on US market nuances.Grit: The stamina to maintain high energy levels throughout a demanding 10-hour US-aligned shift.Compensation & Performance UpsideBase Salary: Market-related base salary, commensurate with experience.

Welcome to Houst We are a leading property management service dedicated to simplifying the hosting experience on various platforms. Since our inception in 2015, we have swiftly expanded our operations, partnering with thousands of satisfied hosts and revolutionizing the short-term accommodation market through innovative technology. Currently, we are present in over 20 cities around the globe, from Auckland to Lisbon, and are continuously striving to enhance host satisfaction for everyone, from casual holidaymakers to full-time landlords.About the Role: As a Weekend Client Success Executive, you will play a crucial role in delivering exceptional service to our clients. Your responsibilities will include addressing customer inquiries across multiple channels such as email, phone, and chat. You will tackle complex issues, requiring innovative problem-solving skills, strong communication abilities, and logical reasoning.Key Responsibilities: Deliver outstanding service to Houst customers and guests via phone, email, and WhatsApp. Facilitate onboarding for new properties, conducting client meetings to ensure hosts are equipped for success on our platform. Develop and enhance listings for new properties on Airbnb. Act as a point of escalation, resolving issues to the highest satisfaction levels. Maximize occupancy and revenue for our hosts through strategic pricing and listing optimization. Perform in-depth performance reviews using data analysis tools, identifying opportunities to boost customer retention and satisfaction. Contribute innovative ideas for improving processes and the overall experience for Houst customers and guests. Qualifications:Previous experience in a customer service environment is preferred.Proven capability to articulate complex technical problems effectively.Creative thinking and the ability to devise innovative solutions to challenges.Familiarity with vacation rentals is advantageous.Strong decision-making skills, proactive attitude, and ownership of responsibilities.Experience with CRM systems is a plus.Availability to work five days a week from 9 AM to 6 PM (UK Time), with a Thursday to Monday work schedule.Residing in Cape Town and comfortable with hybrid working arrangements.Benefits:35 paid holiday days, including public holidays.An additional day off for your birthday.Company-provided laptop for business use.Regular team social events, both in-person and virtual.Recognition of outstanding work across the company.Opportunities to innovate and contribute to our growth.At Houst, we value diversity and inclusion as essential components of our workplace culture, believing that a diverse team fosters creativity, innovation, and success.

About the RoleWe are seeking dedicated Client Success Agents to empower our customers to derive the utmost value from our innovative products and services. In this pivotal role, you will serve as the primary point of contact post-sale, effectively resolving issues, promoting product adoption, and fostering enduring client relationships.Key ResponsibilitiesFacilitate the onboarding process for new clients and provide comprehensive guidance through product setup.Conduct regular proactive check-ins with clients to ensure continued satisfaction and identify potential upsell opportunities.Efficiently address and resolve client queries and complaints, escalating issues as necessary.Collaborate with the Sales team to pinpoint and pursue referrals and expansion revenue opportunities.RequirementsMatric certificate or equivalent qualification.Exceptional verbal and written communication skills.Strong problem-solving abilities coupled with meticulous attention to detail.Customer-centric approach, characterized by patience and the ability to manage multiple accounts simultaneously.Proficient in using CRM systems and basic reporting tools.What We OfferComprehensive training on product offerings and client success methodologies.Attractive salary package plus performance-related bonuses.Clear advancement opportunities into Senior Agent or Senior Manager positions.A supportive team environment with weekly coaching sessions.How to ApplyPlease send your CV via email with the subject line

Join our vibrant team as an In-Store Customer Care Associate, where you'll play a vital role in enhancing our store's performance through proactive sales, customer interaction, and innovative marketing strategies. If you excel in dynamic settings, enjoy engaging with customers, and have a flair for product promotion, this position is perfect for you!Key Responsibilities:Welcome and assist customers with personalized product recommendations to elevate their shopping experience.Boost in-store sales by effectively upselling products, managing promotional activities, and meeting daily and weekly sales targets.Implement local marketing initiatives, including hosting in-store events.Review sales data and customer feedback to propose enhancements for overall store performance.Ensure the store environment is clean, organized, and visually appealing.Collaborate with team members to create a fun, energetic work atmosphere.

Keen partners with global brands to deliver digital marketing, creative services, and customer experience support. The company works closely with clients in the U.S. and internationally, building dedicated teams for marketing, creative, customer experience, and sales. Keen emphasizes partnership and long-term growth, positioning itself as more than a standard BPO provider. Role overview This BPO Team Leader for Insurance Claims role is based in Cape Town, Western Cape, South Africa. The position involves managing a team of 12 to 15 Customer Service Agents who support a global client in the POS technology and delivery sector. The team assists restaurant partners, food vendors, and merchants across the U.S., providing both technical and customer support. Candidates with experience in food delivery platforms, POS systems, or vendor technology will find this role particularly relevant. The Team Leader is responsible for handling complex technical escalations, setting high standards through example, and mentoring agents to perform well under pressure. What you will do Lead, mentor, and motivate a team of 12–15 Customer Service Agents Monitor and improve team performance, focusing on SLAs, CSAT, QA, and productivity metrics Act as a support point for complex technical issues and high-impact customer cases Assist agents with real-time troubleshooting, including POS errors and integration bugs Conduct regular one-on-one meetings, quality assurance reviews, and coaching sessions Collaborate with internal teams and platform partners such as UberEats and DoorDash to resolve integration issues Lead daily team meetings, manage workload, and ensure coverage and accountability Work closely with operations, workforce management, QA, and training to build a high-performing team Analyze key metrics and provide insights to improve support workflows Facilitate onboarding and training for new team members, focusing on platform-specific processes Requirements 3–5+ years of experience in customer service or technical support, with at least 1–2 years in a leadership role Background in restaurant technology or delivery platforms (such as UberEats, DoorDash, Rappi) is highly desirable Familiarity with food ordering systems and third-party integrations Strong understanding of ticket management and escalation procedures Excellent communication and interpersonal skills Proactive approach to problem-solving and team management