E-commerce Account Manager - Remote Opportunity

Role Overview Hustler Marketing is looking for an E-commerce Account Manager to join the team remotely, based in Cape Town, Western Cape, South Africa. This role focuses on managing client relationships and overseeing e-commerce marketing campaigns that drive sales and conversions. Main Responsibilities Plan, brief, monitor, and execute marketing campaigns f…

As an Account Manager at Hustler Marketing, you will play a vital role in steering the success of our clients' e-commerce ventures. Your primary responsibility will be to oversee a portfolio of clients, ensuring that marketing campaigns are meticulously planned, executed, and monitored to drive conversions and boost sales.Your role will involve nurturing and managing relationships with clients, establishing an effective communication channel to understand their needs. You will develop and implement innovative marketing strategies, coordinate with team members, and provide detailed reports to clients about campaign performance. Your ultimate objective is to help clients achieve their revenue goals through our comprehensive suite of marketing services.Reporting directly to the Head of Account Managers, you will collaborate with various departments to achieve seamless execution of marketing initiatives.About the Role:The mission of the Account Manager is to cultivate strong, trust-based relationships with clients while ensuring that our services yield measurable results. You will generate creative marketing campaign concepts, track their effectiveness, and maintain open, productive communication with clients.You will lead teams of skilled Copywriters, Designers, and Account Manager Associates to ensure that each client's marketing campaigns are executed flawlessly. This includes managing the campaign calendar, briefing new projects, delegating tasks, and overseeing the timely completion of all marketing activities.General Responsibilities:Overseeing marketing campaigns for assigned clients, ensuring they are executed effectively and deliver optimal performance.Building and maintaining robust relationships with clients to foster open communication and trust.Planning, developing, and executing diverse marketing strategies including email, SMS, and pop-up campaigns, managing around 40 unique campaigns monthly.Ensuring client needs and expectations are consistently met.Enhancing email marketing results for clients.Collaborating with team members to address client requests promptly.Working synergistically with a dynamic team of marketing professionals to ensure top-notch campaign execution.

Join the Keen TeamAt Keen, we blend creativity with strategic insight to elevate our clients' digital presence. As a vital partner to our clients, we seek to drive exceptional growth and innovation in the digital marketing landscape. Our passionate team of experts is dedicated to creating meaningful customer experiences and delivering results that exceed expectations.If you're ready to take your career to the next level, face exciting challenges, and reshape the digital landscape, your next opportunity awaits. Come and help us unlock the potential of brands globally.Position OverviewWe are currently looking for a skilled E-commerce Manager to oversee the daily operations of our Shopify Plus storefront and lead crucial e-commerce and retention strategies. In this role, you will be responsible for onsite merchandising, promotions, product updates, subscription modifications, reporting, quality assurance, and the execution of cross-functional projects. This position provides a unique opportunity to enhance e-commerce performance while facilitating strategic improvements and ensuring operational excellence.Key Responsibilities:Oversee daily operations of the Shopify Plus e-commerce storefront.Set up, test, and manage discount codes, promotional campaigns, and sales events.Maintain website content, including banners, homepage elements, collection pages, and promotional messaging.Create and update product listings, including SKUs, descriptions, pricing, imagery, and collection assignments.Manage subscription operations, including offer updates, pricing changes, and customer settings utilizing platforms like Ordergroove.Coordinate end-to-end e-commerce projects, establishing timelines, milestones, stakeholder communication, and vendor coordination.Assist in platform migrations and implementation projects, including loyalty program transitions.Conduct quality assurance across the website, email campaigns, SMS campaigns, and newly implemented features.Identify and resolve issues related to broken links, display inconsistencies, checkout processes, and mobile responsiveness.Compile and organize performance reports using Shopify Analytics, Google Analytics, and other analytical tools.Handle ad hoc e-commerce requests across marketing, creative, customer experience, operations, and external collaborators.Support the broader e-commerce and retention team with additional projects and operational tasks as required.

Become a vital part of Hire Hangar, where you will collaborate with dynamic global organizations while developing a sustainable remote career.Position: Remote E-commerce Support Agent Utilizing AI ToolsLocation: Fully RemoteTime Zone: US Time Zones (EST–PST)Role OverviewWe are seeking a Remote E-commerce Support Agent to provide exceptional service to customers across various online sales channels while utilizing AI tools to enhance efficiency and uniformity. This position is perfect for individuals who thrive in fast-paced e-commerce settings and are adept at managing a high volume of customer inquiries.Key ResponsibilitiesHandle customer inquiries regarding orders, returns, refunds, and shipping.Leverage AI tools for drafting responses and categorizing support tickets.Oversee high-volume support queues via email and chat.Ensure clear, accurate, and empathetic communication with customers.Maintain and update customer and order records in support and e-commerce systems.Recognize recurring issues and report trends to the wider team.Required QualificationsDemonstrated experience in e-commerce customer support.Practical experience using AI tools for customer communication.Mandatory remote work experience, including proficiency with collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and familiarity with US or UK-based companies. Applications lacking this experience will not be reviewed.Exceptional multitasking and prioritization abilities.Ability to manage high ticket volumes and repetitive tasks efficiently.Preferred QualificationsExperience using platforms such as Shopify, WooCommerce, or similar.Understanding of customer support metrics including CSAT and response times.Experience in supporting omnichannel customer service operations.

Company: Keen Location: Woodstock, Cape Town, Western Cape, South Africa (in-office) About Keen Keen builds customer experience and operations teams for tech companies in the U.S. and Canada. These teams support complex software platforms used by businesses worldwide. The work goes well beyond standard call center tasks, focusing on challenges that require sound judgment, deep product knowledge, and strong problem-solving skills. The environment is data-driven and performance-focused. Keen offers long-term career prospects, fair pay, and a place at the leading edge of customer support. As routine support is automated, Keen’s teams handle the more complex work that tech companies continue to need. Role Overview The E-Commerce Customer Support Advocate will support a fast-growing U.S. eCommerce brand built on Shopify. This brand places a high value on excellent customer service, making every customer interaction important. What You Will Do Guide customers through the post-purchase process, answering questions about orders, subscriptions, shipping, product details, and account management Handle both high-volume and complex support cases Use sound judgment and attention to detail to resolve issues thoroughly Communicate clearly and effectively with customers Think critically and take ownership of outcomes, this is not a scripted role Work Environment Full-time, in-office position based in Woodstock, Cape Town Results-oriented team with clear expectations for response times, resolution quality, and customer satisfaction What Keen Offers Career stability and growth Fair compensation Opportunity to work on complex customer support challenges for leading tech brands

OverviewThe E-Learning Account Manager plays a pivotal role in the Account Management team at TransPerfect, focusing on delivering exceptional eLearning solutions to our clients. This position involves consulting with stakeholders, scoping projects, preparing quotes, and executing tailored eLearning strategies that align with our clients' business goals. By fostering strong relationships and ensuring top-tier customer service, you will exceed client expectations through effective communication and timely deliverables.As an Account Manager, you will deepen your understanding of the localization industry, especially in eLearning, while also developing your subject matter expertise. You will manage accounts directly and support senior team members in various capacities.Key ResponsibilitiesEnhance your knowledge of the localization industry, focusing on eLearning to provide outstanding service to clients.Oversee mid to large-size and multi-channel accounts, assisting in the implementation of enterprise-level eLearning solutions.Prepare project quotes and schedules for both new and existing clients.Manage eLearning translation projects, ensuring quality and on-time delivery, while maximizing profitability.Maintain accurate revenue projections on active projects and ensure timely billing in accordance with company policies.Compile and maintain internal reports, client reports, and account documentation.Support your department by providing out-of-office coverage, suggesting process improvements, and organizing team-building activities.Develop and facilitate presentations for both internal teams and external clients, often co-presenting with senior team members.Conduct training sessions and assist with the adoption of eLearning processes for both internal and client teams.Work closely with Quality Managers and/or Program Managers to implement and monitor quality programs.Provide constructive feedback to our technology teams regarding user challenges and suggestions for improvement, ensuring client satisfaction with our technology solutions.

Overview:As an integral member of the Account Management team focusing on eLearning solutions, you will play a pivotal role in supporting our clients' stakeholders through expert consultation, project scoping, accurate quoting, and the execution of tailored eLearning solutions that align with their business objectives. Your commitment to exceptional customer service will help foster and strengthen client relationships, ensuring that we not only meet but exceed expectations through effective communication and timely deliverables.You will be responsible for developing a comprehensive knowledge base for your portfolio of clients, ensuring that all documentation is precise and transparent. By closely managing quotes and overseeing project executions, you will contribute to fulfilling our clients' goals while driving profitable growth for tgs. Moreover, you will provide valuable feedback on technology performance and suggest enhancements based on your insights.This role is ideal for individuals with a background in the Localization Industry, particularly in eLearning solutions, who are eager to broaden their skill set and cultivate subject matter expertise. You will manage client accounts directly while also offering support to senior team members.Key Responsibilities:Deepen your understanding of the Localization Industry with a focus on eLearning, enhancing your skills to deliver exceptional client service.Manage mid to large-size accounts, assisting in the implementation of enterprise-level eLearning solutions.Develop project quotes and schedules for both new and existing clients.Oversee eLearning translation projects, ensuring high quality and timely delivery while maximizing profitability.Maintain accurate revenue projections for ongoing projects and ensure timely billing in accordance with company policies.Compile and maintain internal and client reports, as well as account documentation.Support the department by providing out-of-office coverage, suggesting process improvements, and organizing team-building activities.Facilitate and assist in meeting presentations for both internal teams and external clients, collaborating closely with senior team members or managers.Conduct training sessions on eLearning processes for both internal teams and clients.Work alongside Quality Managers and/or Program Managers to support the implementation of Quality Programs and monitor results.Provide constructive feedback to our Technology teams regarding user challenges and improvement suggestions, ensuring client satisfaction with our technology solutions.Successful completion of eLearning certification is strongly encouraged.

We are looking for a dynamic and strategic Portfolio Accounts Lead to join our team at takealot.com. In this pivotal role, you will oversee our retail media accounts, ensuring optimal performance and growth. You will collaborate closely with various stakeholders to enhance our service offerings and drive revenue.The ideal candidate will have a deep understanding of retail media dynamics, excellent analytical skills, and the ability to forge strong client relationships. If you are passionate about retail and media, and thrive in a fast-paced environment, we want to hear from you!

takealot.com, a premier online retail leader in South Africa, seeks an innovative and driven Account Manager - Advertising to enhance our Takealot Group Advertising team in Cape Town. We pride ourselves on being a dynamic, fast-growing company that values creative and hardworking individuals. We offer competitive benefits, a vibrant work environment, and a promise of excitement for those eager to embrace challenges and contribute to building something exceptional.This role reports directly to the Lead Sales SpecialistYour key responsibilities will include:● Driving the adoption and utilization of Takealot's self-service advertising platform for Sponsored Advertising by Marketplace sellers.● Analyzing sales metrics and advertising data to uncover trends and pinpoint areas for improvement.● Providing sellers with clear, data-driven insights and actionable recommendations.● Crafting media plans for high-spending sellers while identifying opportunities for upselling additional services or advertising solutions.● Coordinating the collection of necessary assets for designers to create and execute impactful campaigns.● Managing the integration of all booked advertising campaigns into the marketing calendar, ensuring effective communication with retail marketing managers and timely delivery.● Overseeing billing and payment processes for accuracy and punctuality.● Monitoring campaign performance through tracking reports, sharing results with clients, and maintaining a comprehensive portfolio documenting campaign execution.● Consistently achieving and exceeding advertising sales targets for the platform.● Assisting in developing promotional materials and content to drive platform adoption by Marketplace Sellers.● Supporting Marketplace Account Managers to promote the advertising platform usage among their Key Accounts and resolving any associated issues.● Implementing innovative seller acquisition strategies.● Gathering seller feedback regarding the advertising platform and providing valuable insights to enhance it further.● Collaborating with the CRM team to create case studies showcasing successful tool usage and developing materials to drive seller adoption, retention, and growth.

Join MOO, a vibrant and innovative company that revolutionized the print industry since 2006. With a diverse team of over 400 talented individuals, we design and produce both print and digital products for clients ranging from global giants like Google and Airbnb to local artisans showcasing their creativity at craft fairs. Our headquarters is located in London, UK, with additional offices in Dagenham, and across the US in Boston, Providence, Denver, and East Providence.At MOO, we are constantly pushing boundaries to create exciting new offerings, and we need your expertise as our next Account Manager to help us achieve this vision!

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is seeking an exceptional Business Development Manager to become a pivotal part of our dynamic team in Cape Town. Join Our Mission at Takealot Fulfilment Solutions | We Are TFS We are at the forefront of transforming e-commerce logistics in South Africa through innovative technology and operational excellence. Our commitment to excellence enables us to successfully deliver over 30 million orders every year, empowering businesses and contributing significantly to economic growth. Who We Are Looking For: We invite innovative and ambitious individuals ready to redefine the future of e-commerce logistics. At TFS, we believe that "Uniquely You" complements "Powerfully Us"; your unique strengths will enhance our shared mission. At TFS, your development is intertwined with our success. You will be part of a team that embodies the core values of the Takealot Group. This position reports to: Head of Logistics Services Your responsibilities will include: Achieve sales targets by attracting quality clients. Develop and sustain a robust sales pipeline focused on strategic clients. Devise and implement innovative client acquisition strategies. Conduct thorough needs analysis for prospective clients. Provide insights to Senior Management regarding strategies for new client sourcing and service delivery for existing partnerships. Utilize data management to derive actionable insights and generate reports. Collaborate with operational teams to communicate client requirements and concerns effectively. Engage cross-functionally within the organization to enhance client relationships. Deliver presentations to and foster relationships with senior management and clients. Supply national partners with performance reports on a weekly and monthly basis, aligned with agreed SLAs. Monitor and evaluate client-specific KPIs, preparing and presenting performance review meetings to the TDT and Takealot business. Ensure accountability of client partners regarding their service delivery SLAs for sustained operational performance. Travel within South Africa as needed.

takealot.com seeks a Product Manager in Cape Town to focus on Fulfilment Experiences. The main goal is to improve how customers receive their orders by guiding projects that shape the fulfilment and delivery process. Key responsibilities Lead initiatives aimed at enhancing fulfilment operations and the overall delivery experience for customers Collaborate with teams such as engineering, operations, and customer support to drive improvements Develop and iterate on product strategies related to fulfilment solutions Oversee the integration of new fulfilment features and updates with current systems Prioritize solutions that boost customer satisfaction Location This role is based in Cape Town.

Join Our Team as a Graphic & Brand DesignerFull-time | Remote | South AfricaExplore The Global Talent Co.’s talent network: https://www.globaltalent.co/networkAbout Us:At The Global Talent Co., we connect talented individuals with leading innovative technology companies around the world. We offer stable employment opportunities, competitive compensation, career advancement, and access to a vibrant community of over 25,000 marketing professionals.Our mission is to facilitate equal access to opportunities for exceptional talent, regardless of geographical boundaries.Company OverviewOur client is an emerging premium wellness brand that emphasizes a modern lifestyle approach to health. Their offerings blend functional nutrition with daily rituals, characterized by elegant design, compelling narratives, and a customer-centric philosophy.Position OverviewWe are seeking a proactive designer who will take charge of brand execution across various channels, contributing to the development of a world-class creative ecosystem. Collaborating closely with founders and the marketing team, you will produce stunning designs that not only reflect a premium aesthetic but also drive growth marketing initiatives.Ideal Candidate ProfileYou possess mid to senior-level design expertise, particularly in DTC, e-commerce, and lifestyle brands. Your skill set enables you to craft visuals that are not only aesthetically pleasing but also effective in achieving performance goals. You thrive in creating immersive brand experiences while remaining adept at delivering swift marketing assets informed by growth analytics.Key ResponsibilitiesLead and implement brand design across all marketing and customer interaction points.Develop impactful, conversion-oriented creatives for paid social media platforms (including Meta, TikTok, Pinterest, etc.).Create engaging assets for email marketing and lifecycle campaigns (newsletters, promotions, automated flows).

Ten Group is recognized for its focus on lifestyle management and concierge services, working with clients around the world. The company combines technology with expert teams to deliver tailored experiences for its partners and members. The Corporate Account Manager role in Cape Town centers on managing relationships with corporate clients, especially in the financial services sector. This position emphasizes service delivery, stakeholder satisfaction, and identifying new opportunities for growth and innovation. Role overview This is a client-facing, commercially focused position. The Corporate Account Manager acts as the primary contact for assigned accounts, building strong relationships and ensuring that Ten meets and exceeds its contractual promises. The role is suited to someone who enjoys working with clients, has a strong analytical approach, and is interested in progressing to more senior account management roles over time. What you will do Serve as the main point of contact for designated corporate clients, building trusted, long-term relationships with key stakeholders. Develop a clear understanding of each client’s objectives, commercial priorities, and operational environment. Ensure Ten consistently fulfills and surpasses contractual service obligations. Lead regular client meetings and business reviews, presenting performance insights and strategic recommendations. Support achievement of contract budgets and identify ways to increase revenue and profitability within existing accounts. Assist with upselling new services, pilot programs, and engagement or marketing initiatives. Use data and insights to inform commercial discussions and influence client decisions. Work closely with Service Delivery and operational teams to maintain high-quality service. Monitor account performance and address issues promptly and professionally. Coordinate client-specific marketing and engagement activities, such as mailers and promotional campaigns.

We are seeking a highly skilled Senior Insights Manager to join our dynamic team at takealot.com. In this pivotal role, you will lead the development of data-driven insights that empower our strategic decision-making processes. You will collaborate closely with cross-functional teams, harnessing a variety of data sources to uncover trends and actionable opportunities for growth.Your expertise in analytical frameworks and methodologies will enable you to interpret complex datasets, transforming them into compelling narratives that influence our business direction. If you are passionate about leveraging insights to drive performance and are excited about the opportunity to impact a leading e-commerce platform, we want to hear from you!

Role Overview WNS Global Services is hiring a Technical Account Manager in Cape Town. This role focuses on developing and maintaining client relationships, understanding technical requirements, and supporting client satisfaction across our services. What You Will Do Build and nurture long-term relationships with clients Identify and understand each client’s technical needs Work closely with clients to ensure they are satisfied with our services Act as a key point of contact for technical questions and support What We Look For Experience in technology and client management Strong communication and problem-solving skills Ability to collaborate with both technical teams and clients

Role Overview Boldr is looking for a Senior Accounting Associate based in Cape Town, Western Cape, South Africa. This is a remote position focused on maintaining accurate financial records and supporting compliance efforts. What You Will Do Manage and update financial records with precision Prepare detailed and accurate financial reports Ensure all accounting activities comply with relevant regulations Work closely with team members to support client service goals Location Remote , Cape Town, Western Cape, South Africa

Company Overview:Apex Marketing is an innovative agency dedicated to Conversion Rate Optimization (CRO) with a mission to enhance client revenue without inflating advertising expenditures. We partner with leading e-commerce brands to refine their online platforms, leveraging data-driven insights and established methodologies to foster growth.Our proven track record showcases our ability to deliver tangible results, skillfully blending technical expertise with a commitment to optimizing user experiences. As we scale, we invite talented professionals to join our team, tackling challenges and implementing cutting-edge CRO techniques.If you aspire to make a significant impact on e-commerce growth while collaborating with a passionate team, we encourage you to explore opportunities with Apex Marketing.Role OverviewThe Conversion Rate Optimization (CRO) Expert will be instrumental in enhancing our clients’ website performance through the application of data-centric strategies that optimize conversion rates.This position involves analyzing user interactions, pinpointing areas for improvement, and executing changes that enhance overall site performance. Collaboration with copywriters, designers, web developers, and other stakeholders will be essential.Your core responsibilities will encompass the development of tailored CRO strategies for clients, conducting thorough website audits to discover optimization prospects, executing A/B and multivariate tests to validate changes, and coordinating with internal teams to monitor and enhance optimization outcomes.Mission Statement:The primary objective of our Conversion Rate Optimization Expert is to achieve measurable enhancements in client e-commerce site performance through personalized CRO strategies. This includes direct involvement in brand website optimization and utilizing data insights to improve user experiences, maximize conversion rates, and facilitate substantial business growth.Key Responsibilities:The duties of the Conversion Rate Optimization Expert include, but are not limited to: Crafting and deploying customized, data-driven backend CRO strategies for our agency's clients to optimize website performance and maximize conversion rates. Conducting comprehensive audits of client websites to identify enhancement opportunities. Performing detailed analyses of user behavior utilizing analytical CRO tools, user feedback, heatmaps, and session recordings to uncover trends and optimization chances. Designing, implementing, and overseeing A/B and multivariate tests to validate hypotheses and assess the impact of CRO modifications. Optimizing landing pages, product pages, checkout processes, and overall website architecture. Collaborating closely with copywriters, designers, and developers to apply best practices in CRO.

Role overview talent-engine is seeking an Account Manager based in Cape Town, Western Cape, South Africa. This position centers on building lasting client relationships, ensuring client satisfaction, and supporting the growth of assigned accounts. Collaboration with teams throughout the company is essential to deliver solutions tailored to each client and to maintain a high standard of service. Main responsibilities Develop and strengthen connections with assigned clients Act as the primary contact for client questions and requests Spot opportunities to expand and grow existing accounts Track account performance and provide reports on key metrics Work with internal teams to address client needs and deliver effective solutions

Join Happy Pay as a Merchant Account ManagerAt Happy Pay, we offer a unique ad-subsidised payments network that provides South Africans with zero-cost credit at checkout. Our innovative model combines merchant fees with a performance advertising platform tailored for high-intent shoppers, allowing us to connect them with the right brands.Our mission is to save consumers millions on interest and fees while empowering merchants to enhance conversion, increase average order value, and foster repeat business. We are dedicated to promoting responsible credit, ensuring fair customer outcomes, and building sustainable systems.As we transition from online checkout to physical retail through the Happy Card, we are assembling a skilled merchant team to support both digital and in-store partnerships.Your RoleWe are seeking a dynamic Merchant Account Manager to cultivate and expand relationships with our merchant partners. This position is part of the Merchant Success team, which provides essential support to merchants in both online integrations and physical retail partnerships.The focus of this role may vary based on team structure and business needs, encompassing online merchant success, retail merchant activation, in-store execution, or a blend of both.Success in this role calls for exceptional relationship management skills, operational coordination, and a proactive mindset to ensure our merchants thrive with Happy Pay.Key ResponsibilitiesMerchant Onboarding & IntegrationFacilitate a smooth onboarding experience for new merchants.Guide merchants through the integration and platform setup processes.Collaborate with the technical team to address onboarding challenges.Ensure merchants are effectively activated and operational on the Happy Pay platform.Merchant Relationship ManagementServe as the primary contact for merchant partners.Foster strong relationships with merchant teams, including marketing, operations, and finance.Provide continuous support to enhance the merchant experience with Happy Pay.Merchant Performance & GrowthTrack merchant performance metrics such as transaction volume, conversion rates, and customer engagement.Identify opportunities to optimize merchant performance and increase usage.Regularly share insights and performance updates with merchants.Merchant Marketing CoordinationFacilitate marketing initiatives between merchants and the Happy Pay marketing team.Assist in the planning of campaigns, promotions, and digital or in-store activations.Ensure merchants are informed about and actively participating in Happy Pay's marketing efforts.