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Manager
About the job
We are seeking a dynamic and experienced General Manager of Operations to lead our BPO services in Cape Town. As a key member of the leadership team, you will be responsible for driving operational excellence, ensuring high-quality service delivery, and developing strategic initiatives that enhance client satisfaction and company performance.
In this role, you will manage a diverse team, implement best practices, and optimize processes to achieve business objectives. Your leadership will be pivotal in fostering a culture of continuous improvement and innovation.
We are seeking a dynamic and experienced General Manager of Operations to lead our BPO services in Cape Town. As a key member of the leadership team, you will be responsible for driving operational excellence, ensuring high-quality service delivery, and developing strategic initiatives that enhance client satisfaction and company performance.In this role, yo…
Full-time|On-site|Cape Town, Western Cape, South Africa
About Keen:Keen is more than just a service provider; we are an integral part of our clients' success stories. Specializing in digital marketing, creative solutions, and customer experience, we create compelling, high-impact digital engagements for some of the world's most innovative brands. We assist both U.S. and international companies in scaling effectively by integrating expert teams that yield exceptional results across marketing, creative, customer experience, and sales. At Keen, we pride ourselves on being a true partner in growth — and we invite you to join us in this exciting journey.About the Role:We are seeking a dynamic Senior Operations Manager to oversee Customer Services and Experience delivery for our diverse global clientele. This position requires a visionary leader who thrives on building frameworks from the ground up. You will be responsible for designing processes, implementing systems, and cultivating an environment that fosters world-class service and tangible results. You will engage closely with clients, ensuring operational excellence and adaptability to meet evolving business demands. If you're passionate about constructing structured environments, excel in high-pressure situations, and can inspire a team toward ambitious objectives, we would love to connect with you.What You'll Do:Oversee daily operations for our 24/7/365 Customer Experience and Customer Service teams, guaranteeing exceptional performanceLead, mentor, and develop high-achieving frontline and management teamsAct as the primary liaison with clients, ensuring service delivery exceeds expectationsAnalyze and report on KPIs, leveraging data to inform strategy and executionContinuously enhance internal processes to drive efficiency, speed, and consistencyEnsure adherence to regulatory and client standards across all operational functionsCollaborate with finance to manage budgets and forecastsContribute to managing our office presence and fostering a positive in-office culture in our Wembley location and future centers in Cape TownRecruit, onboard, and coach team members for sustained growth and scalability
Job Purpose and RoleAs a visionary leader in our global Business Process Management (BPM) operations, you will spearhead quality excellence and transformative initiatives across diverse geographies. This role demands an innovative approach to integrate Six Sigma methodologies and digital advancements while nurturing a culture of continuous improvement. You will empower teams, optimize processes, and ensure outstanding client outcomes by aligning quality strategies with business goals.Champion Quality Culture: Promote a culture of excellence by embedding Six Sigma (DMAIC, DMADV, DFSS) and Lean principles to encourage best practices and recognize high performers.Drive Quality Function Transformation: Lead process redesign utilizing Agile, Scrum, and Business Process Reengineering (BPR), incorporating RPA, AI, and NLP to enhance operational efficiency and reduce costs. Strive for the integration of AI in quality functions for proactive monitoring and issue resolution.Optimize Delivery Processes: Utilize Six Sigma methodologies to assess transactional quality metrics, eliminate waste, and maintain SLA compliance across global operations.Leverage Business Intelligence: Harness BI tools to generate actionable insights, fostering data-driven decisions and operational enhancements.Ensure Quality Assurance: Supervise the development of SOPs, conduct internal and external audits, and uphold compliance with industry standards.Engage Stakeholders: Build and maintain trusted client relationships, aligning quality strategies to enhance client satisfaction and retention.Lead and Mentor Teams: Empower a global quality team by providing Six Sigma training, mentorship, and strategic guidance to achieve organizational objectives.
Full-time|On-site|Cape Town, Western Cape, South Africa
About Happy PayHappy Pay operates a revolutionary ad-subsidised payments network, providing South Africans with access to no-cost credit at checkout. Our innovative model combines merchant fees with a performance advertising platform that connects high-intent shoppers to relevant brands.Our mission is to save consumers millions in interest and fees while empowering merchants to enhance conversion rates, increase average order value, and cultivate repeat sales. We are dedicated to promoting responsible credit practices, ensuring fair customer outcomes, and establishing systems that are built to scale sustainably.About the RoleWe are seeking a General Manager of Customer Operations & Collections to revolutionize, scale, and professionalize Happy Pay’s customer service and debt collections operations.With an existing operations team and initial systems in place, your role will focus on transforming this foundation into a scalable, KPI-driven operation that supports our rapidly growing Buy Now Pay Later (BNPL) credit portfolio.This is a hands-on leadership position for a dynamic individual who thrives in fast-paced, unstructured environments—someone capable of designing systems, implementing tools, setting performance standards, and mentoring teams as the business expands.You will lead the evolution of the customer service and debt collections functions as Happy Pay continues to grow through 2026 and beyond.Your ResponsibilitiesTransform & Scale the Collections FunctionOversee the comprehensive transformation of Happy Pay’s debt collections operation to align with the accelerated growth of our credit book.Design and establish a scalable collections operating model encompassing early-stage, late-stage, and customer support interactions.Introduce structure, governance, and repeatability within a rapidly evolving startup environment.Systems, Tooling & AutomationEvaluate existing systems and spearhead the deployment of tailored collections and customer service tools (CRM, dialers, workflows, payments, reporting).Collaborate closely with Product and Technology teams to prioritize and deliver necessary operational tools.Create supporting training materials and user guides for systems and processes.KPI-Driven Performance ManagementDefine, implement, and manage KPIs and performance frameworks across customer service and collections.Develop reporting packages and insights for senior leadership, covering portfolio performance, customer outcomes, and operational efficiency.Utilize data to drive continuous improvement, resource allocation decisions, and strategic planning.Debt Book & Call Centre ManagementMaintain operational oversight of the BNPL debt book, ensuring sustainable performance and fair customer outcomes.Lead and coach call center agents and enhance customer experience.
WNS Global Services is seeking a dynamic and experienced General Manager of Operations specializing in corporate travel. This leadership role requires a deep understanding of travel management, operational excellence, and strategic planning. You will oversee the daily operations, ensuring the highest standards of service delivery and client satisfaction.The ideal candidate will be adept at fostering relationships with clients and stakeholders, managing budgets, and leading a team of professionals to achieve business objectives. If you are passionate about travel and possess strong leadership skills, we want to hear from you!
As an Assistant Manager in Operations, you will play a crucial role in driving team performance and ensuring operational excellence. You will provide impactful coaching and constructive feedback to your team members, fostering a culture of continuous improvement.Your responsibilities will include addressing customer service inquiries and managing escalations effectively. You will conduct team huddles, coaching sessions, and one-on-one meetings as required to set clear goals and expectations.In addition, you will handle escalated requests, ensuring that all associate queries are researched thoroughly to uphold customer satisfaction. Regular analysis of performance data will be key in creating action plans and monitoring their execution to meet team objectives.You will also facilitate regular check-in meetings with clients to communicate trends, changes, and developments within the team, ensuring transparency and collaboration.Furthermore, you will conduct training sessions aimed at enhancing both technical and communication skills of associates. Administrative duties such as preparing daily capacity reports and performance dashboards will also be part of your role.
Join WNS Global Services as an Assistant Manager - Operations in the dynamic telecom sector. In this pivotal role, you will oversee operational strategies, ensuring seamless service delivery and customer satisfaction. Your expertise will drive efficiency and lead initiatives that enhance our operational capabilities.
Full-time|On-site|Cape Town, Western Cape, South Africa
Join Keen, where creativity intertwines with analytical precision. We are not just another outsourcing company; we function as a vital extension of our clients' teams and business objectives. Our community of innovators excels in digital marketing, creative solutions, and customer experiences, propelling growth for an international clientele. Our ambitious vision is to cultivate top-tier leaders and foster a culture of excellence on a global scale.If you are eager to elevate your career, tackle challenges head-on, and reshape the digital landscape, you could be the ideal addition to our vibrant team. Together, let’s unlock the full potential of our clients' brands.Role OverviewWe are in search of a Talent Acquisition Manager to bolster our recruitment initiatives. The perfect candidate will take charge of sourcing both inbound and outbound candidates, enhancing and expanding our hiring processes, and spearheading strategic recruitment across diverse roles and departments. This position provides a distinctive opportunity to establish and execute systems that elevate our employer brand, optimize operations, and shape Keen’s talent strategy as we continue to grow. This role reports directly to the CEO.
Role Overview The General Manager - Workforce Management leads efforts to improve operational performance and workforce efficiency at WNS Global Services in Cape Town. This role oversees the design, rollout, and management of workforce strategies that support business goals. Key Responsibilities Guide teams in planning and executing workforce management initiatives Ensure effective allocation of resources across operations Monitor performance metrics and drive improvements Work to achieve high levels of customer satisfaction What We Look For Experience managing workforce optimization or similar functions Proven ability to lead teams toward operational targets Strong track record in management roles
Join our dynamic team at ZenEducate as an Operations Executive in Cape Town! You will play a pivotal role in streamlining our operational processes, ensuring efficiency, and enhancing the overall experience for our clients and educators. If you are a detail-oriented individual with a passion for operational excellence, we want to hear from you!
Contract|On-site|Cape Town, Western Cape, South Africa
Join our team as an experienced Scaffolding Erector in Cape Town. In this vital role, you will be responsible for erecting and dismantling scaffolding structures within industrial and petrochemical settings. You will also provide support to other teams by performing general labor tasks as required. An immediate start is available for the right candidate.Location: Cape Town, South AfricaStart Date: ImmediatePosition Type: Fixed Term Contract Occupational Level: Semi-Skilled Technical Worker Reports to: Scaffolding Supervisor / Site SupervisorNote: This position may involve assisting various departments or undertaking general labor tasks to promote sustainability and profitability.Key ResponsibilitiesErect, modify, and dismantle scaffolding structures in accordance with industry standards and project specifications.Ensure scaffolds are safe and stable by conducting visual inspections prior to use.Properly select, handle, and maintain scaffolding materials and equipment.Work safely at heights and in confined spaces while adhering to site protocols.Follow tagging systems, quality control, and health, safety, and environmental (HSE) regulations.Maintain cleanliness and organization in scaffolding and work areas.Promptly report any defects, unsafe practices, or incidents to the supervisor.Coordinate scaffold erection activities with other site operations.Provide assistance to other teams as a general laborer when necessary.
We are seeking a proactive and detail-oriented Assistant Manager - Operations to join our dynamic team at WNS Global Services in Cape Town. In this role, you will be instrumental in optimizing our operational processes and ensuring smooth day-to-day operations. You will collaborate closely with various departments, drive operational excellence, and contribute to strategic initiatives aimed at enhancing service delivery.
Join Digital Virgo as a Business Operations Manager where you will play a pivotal role in optimizing our business processes and enhancing operational efficiency. You will lead strategic initiatives, manage cross-functional teams, and drive performance improvements that align with our organizational goals.Your expertise will contribute to the development and implementation of operational strategies that enhance service delivery and customer satisfaction. We are looking for a dynamic leader who is passionate about operational excellence and committed to driving results.
Full-time|On-site|Cape Town, Western Cape, South Africa
Role Overview Keen is seeking an Operations Manager in Cape Town, Western Cape, South Africa. This role leads daily operations and drives improvements across departments. The Operations Manager works closely with teams throughout the company to strengthen processes and support service delivery. What You Will Do Oversee operational workflows to maintain efficiency and consistency Develop and implement strategies for process improvement Manage resources to support business goals Work with cross-functional teams to deliver high-quality service
2U, Inc. is committed to expanding access to quality digital education. As the parent company of edX, 2U partners with over 230 colleges, universities, and corporate organizations to offer more than 4,000 online courses and degree programs worldwide. Role Overview The Senior Manager, Cybersecurity Operations, leads the advancement and management of 2U’s global cyber defense and security operations. This role is responsible for guiding threat detection, incident response, vulnerability management, and operational security monitoring across the organization’s global footprint. Based in Cape Town, this leader directs a team of security engineers responsible for daily operations. The position acts as a key operational bridge between cybersecurity engineering, infrastructure, SRE, IT, and external partners, including managed and embedded resources. Maintaining technical credibility, the focus is on operational excellence, incident readiness, process improvement, and ensuring high-quality, consistent execution of security operations at scale. Success in this role requires strong leadership, clear judgment under pressure, and the ability to communicate technical security events in risk-based terms to senior stakeholders. The Senior Manager is accountable for operational outcomes, alignment with industry frameworks, and the ongoing enhancement of tools, processes, and team skills to reduce risk to 2U’s most critical systems. Key Responsibilities Direct daily cybersecurity operations, including threat detection, investigation, response, and remediation across cloud, application, and infrastructure environments. Ensure security monitoring, alerting, and response processes are consistently executed, well-documented, and aligned with established SLAs and severity models. Manage operational oversight of security tools such as SIEM, EDR, and SOAR, ensuring correct configuration, maintenance, and delivery of actionable results. Promote continuous improvement of operational runbooks, response workflows, and automation to reduce manual work and improve response quality.
Join WNS Global Services as an Assistant Manager - Operations, where you will play a pivotal role in overseeing daily operations and ensuring optimal performance within our team. We are looking for a proactive leader with excellent communication and organizational skills to drive operational excellence.
As an Assistant Manager in Operations at WNS Global Services, you will play a pivotal role in optimizing our operational processes to enhance efficiency and drive performance. You will lead a team of dedicated professionals, ensuring that operational goals are met while maintaining high standards of service delivery. Your strategic mindset and hands-on approach will be essential in implementing solutions that align with our business objectives.
Contract|On-site|Cape Town, Western Cape, South Africa
Vivo Energy (VE) is a leading distributor and marketer of Shell and Engen branded fuels and lubricants, serving both retail and commercial clients across Africa. With a footprint in 28 countries, including North, West, East, and Southern Africa, we boast a robust network of over 4,500 service stations and also export lubricants to various African markets.The Fleet Card Operations Manager plays a pivotal role in overseeing the governance, performance, and ongoing enhancement of fleet card operations across all markets. This position ensures that daily processing activities are carried out consistently, compliance obligations are met, and tasks are appropriately allocated based on operational sensitivity, risk, and efficiency, whether at a central or country level.Key responsibilities include managing the transition from outsourced business management services to an in-house operational model. This involves developing and instilling in-house capabilities within both central and local teams. The role is integral to the central fleet operations function, liaising with in-country Commercial Service Centre (CSC) teams responsible for managing B2B customer relationships, while also interacting with the broader business and operations organization.Additionally, the Fleet Card Operations Manager will be a key architect in the evolution of the long-term operating model, contributing to the design and implementation of a Global Business Services (GBS) structure aimed at consolidating fleet card operations within a comprehensive shared services framework that encompasses all lines of business and functions.Key Responsibilities:1. Operational Governance & ControlsOwn and maintain the Fleet Card Operations Control Framework, ensuring all processing activities are governed by documented procedures, segregation of duties, and clearly defined accountability at both central and country levels.Define and enforce a task sensitivity matrix to determine which operational activities are performed centrally versus in-country based on risk, system access requirements, and data sensitivity.Ensure compliance with applicable regulatory requirements, internal audit standards, and card scheme rules across all operating markets.Maintain a central risk register for fleet card operations, escalating significant control breaches and driving remediation efforts to completion.Oversee card lifecycle controls including issuance, blacklisting, limit management, and balance integrity procedures, ensuring appropriate authorization at each stage.2. Insourcing Transition: Moving from Outsourced to Internal OperationsDevelop and implement a formal insourcing transition plan, which includes activity mapping, knowledge transfer timelines, capability gap assessments, and risk-managed milestones for each in-scope market during all phases, first transitioning to an in-house model and subsequently toward centralization where relevant.
WNS Global Services is seeking a dynamic and experienced Group Manager - Operations to join our team in Cape Town. This role is pivotal in overseeing operational functions and driving strategic initiatives to enhance efficiency and productivity. You will collaborate with cross-functional teams to implement best practices and ensure high-quality service delivery.
Join WNS Global Services as a Group Manager - Operations in Cape Town. In this pivotal role, you will oversee and enhance operational efficiency, implement strategic initiatives, and lead a team towards achieving organizational goals. Your leadership will be crucial in fostering a culture of continuous improvement and excellence.
We are seeking a dynamic and experienced General Manager of Operations to lead our BPO services in Cape Town. As a key member of the leadership team, you will be responsible for driving operational excellence, ensuring high-quality service delivery, and developing strategic initiatives that enhance client satisfaction and company performance.In this role, yo…
Full-time|On-site|Cape Town, Western Cape, South Africa
About Keen:Keen is more than just a service provider; we are an integral part of our clients' success stories. Specializing in digital marketing, creative solutions, and customer experience, we create compelling, high-impact digital engagements for some of the world's most innovative brands. We assist both U.S. and international companies in scaling effectively by integrating expert teams that yield exceptional results across marketing, creative, customer experience, and sales. At Keen, we pride ourselves on being a true partner in growth — and we invite you to join us in this exciting journey.About the Role:We are seeking a dynamic Senior Operations Manager to oversee Customer Services and Experience delivery for our diverse global clientele. This position requires a visionary leader who thrives on building frameworks from the ground up. You will be responsible for designing processes, implementing systems, and cultivating an environment that fosters world-class service and tangible results. You will engage closely with clients, ensuring operational excellence and adaptability to meet evolving business demands. If you're passionate about constructing structured environments, excel in high-pressure situations, and can inspire a team toward ambitious objectives, we would love to connect with you.What You'll Do:Oversee daily operations for our 24/7/365 Customer Experience and Customer Service teams, guaranteeing exceptional performanceLead, mentor, and develop high-achieving frontline and management teamsAct as the primary liaison with clients, ensuring service delivery exceeds expectationsAnalyze and report on KPIs, leveraging data to inform strategy and executionContinuously enhance internal processes to drive efficiency, speed, and consistencyEnsure adherence to regulatory and client standards across all operational functionsCollaborate with finance to manage budgets and forecastsContribute to managing our office presence and fostering a positive in-office culture in our Wembley location and future centers in Cape TownRecruit, onboard, and coach team members for sustained growth and scalability
Job Purpose and RoleAs a visionary leader in our global Business Process Management (BPM) operations, you will spearhead quality excellence and transformative initiatives across diverse geographies. This role demands an innovative approach to integrate Six Sigma methodologies and digital advancements while nurturing a culture of continuous improvement. You will empower teams, optimize processes, and ensure outstanding client outcomes by aligning quality strategies with business goals.Champion Quality Culture: Promote a culture of excellence by embedding Six Sigma (DMAIC, DMADV, DFSS) and Lean principles to encourage best practices and recognize high performers.Drive Quality Function Transformation: Lead process redesign utilizing Agile, Scrum, and Business Process Reengineering (BPR), incorporating RPA, AI, and NLP to enhance operational efficiency and reduce costs. Strive for the integration of AI in quality functions for proactive monitoring and issue resolution.Optimize Delivery Processes: Utilize Six Sigma methodologies to assess transactional quality metrics, eliminate waste, and maintain SLA compliance across global operations.Leverage Business Intelligence: Harness BI tools to generate actionable insights, fostering data-driven decisions and operational enhancements.Ensure Quality Assurance: Supervise the development of SOPs, conduct internal and external audits, and uphold compliance with industry standards.Engage Stakeholders: Build and maintain trusted client relationships, aligning quality strategies to enhance client satisfaction and retention.Lead and Mentor Teams: Empower a global quality team by providing Six Sigma training, mentorship, and strategic guidance to achieve organizational objectives.
Full-time|On-site|Cape Town, Western Cape, South Africa
About Happy PayHappy Pay operates a revolutionary ad-subsidised payments network, providing South Africans with access to no-cost credit at checkout. Our innovative model combines merchant fees with a performance advertising platform that connects high-intent shoppers to relevant brands.Our mission is to save consumers millions in interest and fees while empowering merchants to enhance conversion rates, increase average order value, and cultivate repeat sales. We are dedicated to promoting responsible credit practices, ensuring fair customer outcomes, and establishing systems that are built to scale sustainably.About the RoleWe are seeking a General Manager of Customer Operations & Collections to revolutionize, scale, and professionalize Happy Pay’s customer service and debt collections operations.With an existing operations team and initial systems in place, your role will focus on transforming this foundation into a scalable, KPI-driven operation that supports our rapidly growing Buy Now Pay Later (BNPL) credit portfolio.This is a hands-on leadership position for a dynamic individual who thrives in fast-paced, unstructured environments—someone capable of designing systems, implementing tools, setting performance standards, and mentoring teams as the business expands.You will lead the evolution of the customer service and debt collections functions as Happy Pay continues to grow through 2026 and beyond.Your ResponsibilitiesTransform & Scale the Collections FunctionOversee the comprehensive transformation of Happy Pay’s debt collections operation to align with the accelerated growth of our credit book.Design and establish a scalable collections operating model encompassing early-stage, late-stage, and customer support interactions.Introduce structure, governance, and repeatability within a rapidly evolving startup environment.Systems, Tooling & AutomationEvaluate existing systems and spearhead the deployment of tailored collections and customer service tools (CRM, dialers, workflows, payments, reporting).Collaborate closely with Product and Technology teams to prioritize and deliver necessary operational tools.Create supporting training materials and user guides for systems and processes.KPI-Driven Performance ManagementDefine, implement, and manage KPIs and performance frameworks across customer service and collections.Develop reporting packages and insights for senior leadership, covering portfolio performance, customer outcomes, and operational efficiency.Utilize data to drive continuous improvement, resource allocation decisions, and strategic planning.Debt Book & Call Centre ManagementMaintain operational oversight of the BNPL debt book, ensuring sustainable performance and fair customer outcomes.Lead and coach call center agents and enhance customer experience.
WNS Global Services is seeking a dynamic and experienced General Manager of Operations specializing in corporate travel. This leadership role requires a deep understanding of travel management, operational excellence, and strategic planning. You will oversee the daily operations, ensuring the highest standards of service delivery and client satisfaction.The ideal candidate will be adept at fostering relationships with clients and stakeholders, managing budgets, and leading a team of professionals to achieve business objectives. If you are passionate about travel and possess strong leadership skills, we want to hear from you!
As an Assistant Manager in Operations, you will play a crucial role in driving team performance and ensuring operational excellence. You will provide impactful coaching and constructive feedback to your team members, fostering a culture of continuous improvement.Your responsibilities will include addressing customer service inquiries and managing escalations effectively. You will conduct team huddles, coaching sessions, and one-on-one meetings as required to set clear goals and expectations.In addition, you will handle escalated requests, ensuring that all associate queries are researched thoroughly to uphold customer satisfaction. Regular analysis of performance data will be key in creating action plans and monitoring their execution to meet team objectives.You will also facilitate regular check-in meetings with clients to communicate trends, changes, and developments within the team, ensuring transparency and collaboration.Furthermore, you will conduct training sessions aimed at enhancing both technical and communication skills of associates. Administrative duties such as preparing daily capacity reports and performance dashboards will also be part of your role.
Join WNS Global Services as an Assistant Manager - Operations in the dynamic telecom sector. In this pivotal role, you will oversee operational strategies, ensuring seamless service delivery and customer satisfaction. Your expertise will drive efficiency and lead initiatives that enhance our operational capabilities.
Full-time|On-site|Cape Town, Western Cape, South Africa
Join Keen, where creativity intertwines with analytical precision. We are not just another outsourcing company; we function as a vital extension of our clients' teams and business objectives. Our community of innovators excels in digital marketing, creative solutions, and customer experiences, propelling growth for an international clientele. Our ambitious vision is to cultivate top-tier leaders and foster a culture of excellence on a global scale.If you are eager to elevate your career, tackle challenges head-on, and reshape the digital landscape, you could be the ideal addition to our vibrant team. Together, let’s unlock the full potential of our clients' brands.Role OverviewWe are in search of a Talent Acquisition Manager to bolster our recruitment initiatives. The perfect candidate will take charge of sourcing both inbound and outbound candidates, enhancing and expanding our hiring processes, and spearheading strategic recruitment across diverse roles and departments. This position provides a distinctive opportunity to establish and execute systems that elevate our employer brand, optimize operations, and shape Keen’s talent strategy as we continue to grow. This role reports directly to the CEO.
Role Overview The General Manager - Workforce Management leads efforts to improve operational performance and workforce efficiency at WNS Global Services in Cape Town. This role oversees the design, rollout, and management of workforce strategies that support business goals. Key Responsibilities Guide teams in planning and executing workforce management initiatives Ensure effective allocation of resources across operations Monitor performance metrics and drive improvements Work to achieve high levels of customer satisfaction What We Look For Experience managing workforce optimization or similar functions Proven ability to lead teams toward operational targets Strong track record in management roles
Join our dynamic team at ZenEducate as an Operations Executive in Cape Town! You will play a pivotal role in streamlining our operational processes, ensuring efficiency, and enhancing the overall experience for our clients and educators. If you are a detail-oriented individual with a passion for operational excellence, we want to hear from you!
Contract|On-site|Cape Town, Western Cape, South Africa
Join our team as an experienced Scaffolding Erector in Cape Town. In this vital role, you will be responsible for erecting and dismantling scaffolding structures within industrial and petrochemical settings. You will also provide support to other teams by performing general labor tasks as required. An immediate start is available for the right candidate.Location: Cape Town, South AfricaStart Date: ImmediatePosition Type: Fixed Term Contract Occupational Level: Semi-Skilled Technical Worker Reports to: Scaffolding Supervisor / Site SupervisorNote: This position may involve assisting various departments or undertaking general labor tasks to promote sustainability and profitability.Key ResponsibilitiesErect, modify, and dismantle scaffolding structures in accordance with industry standards and project specifications.Ensure scaffolds are safe and stable by conducting visual inspections prior to use.Properly select, handle, and maintain scaffolding materials and equipment.Work safely at heights and in confined spaces while adhering to site protocols.Follow tagging systems, quality control, and health, safety, and environmental (HSE) regulations.Maintain cleanliness and organization in scaffolding and work areas.Promptly report any defects, unsafe practices, or incidents to the supervisor.Coordinate scaffold erection activities with other site operations.Provide assistance to other teams as a general laborer when necessary.
We are seeking a proactive and detail-oriented Assistant Manager - Operations to join our dynamic team at WNS Global Services in Cape Town. In this role, you will be instrumental in optimizing our operational processes and ensuring smooth day-to-day operations. You will collaborate closely with various departments, drive operational excellence, and contribute to strategic initiatives aimed at enhancing service delivery.
Join Digital Virgo as a Business Operations Manager where you will play a pivotal role in optimizing our business processes and enhancing operational efficiency. You will lead strategic initiatives, manage cross-functional teams, and drive performance improvements that align with our organizational goals.Your expertise will contribute to the development and implementation of operational strategies that enhance service delivery and customer satisfaction. We are looking for a dynamic leader who is passionate about operational excellence and committed to driving results.
Full-time|On-site|Cape Town, Western Cape, South Africa
Role Overview Keen is seeking an Operations Manager in Cape Town, Western Cape, South Africa. This role leads daily operations and drives improvements across departments. The Operations Manager works closely with teams throughout the company to strengthen processes and support service delivery. What You Will Do Oversee operational workflows to maintain efficiency and consistency Develop and implement strategies for process improvement Manage resources to support business goals Work with cross-functional teams to deliver high-quality service
2U, Inc. is committed to expanding access to quality digital education. As the parent company of edX, 2U partners with over 230 colleges, universities, and corporate organizations to offer more than 4,000 online courses and degree programs worldwide. Role Overview The Senior Manager, Cybersecurity Operations, leads the advancement and management of 2U’s global cyber defense and security operations. This role is responsible for guiding threat detection, incident response, vulnerability management, and operational security monitoring across the organization’s global footprint. Based in Cape Town, this leader directs a team of security engineers responsible for daily operations. The position acts as a key operational bridge between cybersecurity engineering, infrastructure, SRE, IT, and external partners, including managed and embedded resources. Maintaining technical credibility, the focus is on operational excellence, incident readiness, process improvement, and ensuring high-quality, consistent execution of security operations at scale. Success in this role requires strong leadership, clear judgment under pressure, and the ability to communicate technical security events in risk-based terms to senior stakeholders. The Senior Manager is accountable for operational outcomes, alignment with industry frameworks, and the ongoing enhancement of tools, processes, and team skills to reduce risk to 2U’s most critical systems. Key Responsibilities Direct daily cybersecurity operations, including threat detection, investigation, response, and remediation across cloud, application, and infrastructure environments. Ensure security monitoring, alerting, and response processes are consistently executed, well-documented, and aligned with established SLAs and severity models. Manage operational oversight of security tools such as SIEM, EDR, and SOAR, ensuring correct configuration, maintenance, and delivery of actionable results. Promote continuous improvement of operational runbooks, response workflows, and automation to reduce manual work and improve response quality.
Join WNS Global Services as an Assistant Manager - Operations, where you will play a pivotal role in overseeing daily operations and ensuring optimal performance within our team. We are looking for a proactive leader with excellent communication and organizational skills to drive operational excellence.
As an Assistant Manager in Operations at WNS Global Services, you will play a pivotal role in optimizing our operational processes to enhance efficiency and drive performance. You will lead a team of dedicated professionals, ensuring that operational goals are met while maintaining high standards of service delivery. Your strategic mindset and hands-on approach will be essential in implementing solutions that align with our business objectives.
Contract|On-site|Cape Town, Western Cape, South Africa
Vivo Energy (VE) is a leading distributor and marketer of Shell and Engen branded fuels and lubricants, serving both retail and commercial clients across Africa. With a footprint in 28 countries, including North, West, East, and Southern Africa, we boast a robust network of over 4,500 service stations and also export lubricants to various African markets.The Fleet Card Operations Manager plays a pivotal role in overseeing the governance, performance, and ongoing enhancement of fleet card operations across all markets. This position ensures that daily processing activities are carried out consistently, compliance obligations are met, and tasks are appropriately allocated based on operational sensitivity, risk, and efficiency, whether at a central or country level.Key responsibilities include managing the transition from outsourced business management services to an in-house operational model. This involves developing and instilling in-house capabilities within both central and local teams. The role is integral to the central fleet operations function, liaising with in-country Commercial Service Centre (CSC) teams responsible for managing B2B customer relationships, while also interacting with the broader business and operations organization.Additionally, the Fleet Card Operations Manager will be a key architect in the evolution of the long-term operating model, contributing to the design and implementation of a Global Business Services (GBS) structure aimed at consolidating fleet card operations within a comprehensive shared services framework that encompasses all lines of business and functions.Key Responsibilities:1. Operational Governance & ControlsOwn and maintain the Fleet Card Operations Control Framework, ensuring all processing activities are governed by documented procedures, segregation of duties, and clearly defined accountability at both central and country levels.Define and enforce a task sensitivity matrix to determine which operational activities are performed centrally versus in-country based on risk, system access requirements, and data sensitivity.Ensure compliance with applicable regulatory requirements, internal audit standards, and card scheme rules across all operating markets.Maintain a central risk register for fleet card operations, escalating significant control breaches and driving remediation efforts to completion.Oversee card lifecycle controls including issuance, blacklisting, limit management, and balance integrity procedures, ensuring appropriate authorization at each stage.2. Insourcing Transition: Moving from Outsourced to Internal OperationsDevelop and implement a formal insourcing transition plan, which includes activity mapping, knowledge transfer timelines, capability gap assessments, and risk-managed milestones for each in-scope market during all phases, first transitioning to an in-house model and subsequently toward centralization where relevant.
WNS Global Services is seeking a dynamic and experienced Group Manager - Operations to join our team in Cape Town. This role is pivotal in overseeing operational functions and driving strategic initiatives to enhance efficiency and productivity. You will collaborate with cross-functional teams to implement best practices and ensure high-quality service delivery.
Join WNS Global Services as a Group Manager - Operations in Cape Town. In this pivotal role, you will oversee and enhance operational efficiency, implement strategic initiatives, and lead a team towards achieving organizational goals. Your leadership will be crucial in fostering a culture of continuous improvement and excellence.
