Group Manager - Operations

WNS Global Services is seeking a dynamic and experienced Group Manager - Operations to join our team in Cape Town. This role is pivotal in overseeing operational functions and driving strategic initiatives to enhance efficiency and productivity. You will collaborate with cross-functional teams to implement best practices and ensure high-quality service deliv…

Join WNS Global Services as a Group Manager - Operations in Cape Town. In this pivotal role, you will oversee and enhance operational efficiency, implement strategic initiatives, and lead a team towards achieving organizational goals. Your leadership will be crucial in fostering a culture of continuous improvement and excellence.

Are you an experienced operations leader looking to make a significant impact? Join WNS Global Services as a Senior Group Manager - Operations in our Cape Town office. In this pivotal role, you will be responsible for overseeing operational strategies, driving efficiency, and leading a diverse team to achieve excellence in service delivery.

Lead Europe Travel Operations | Elevate Exceptional ExperiencesAre you driven by a passion for orchestrating seamless and high-quality travel experiences while leading and nurturing high-performing teams? We are seeking an enthusiastic and meticulous Team Manager for Europe Travel Operations to play a crucial role in shaping the exceptional service delivery of our Lifestyle and Travel Managers to our esteemed members.This role is where operational excellence intersects with people leadership, ideally suited for an individual who thrives on refining processes, mentoring others, and making a significant impact within a fast-paced, international setting.Key ResponsibilitiesSupport & Quality AssuranceDeliver quality assurance, coaching, and daily operational support to Lifestyle and Travel Managers, ensuring a consistent standard of service excellence.Operational OversightManage escalations, AUX lists, crisis reporting, and cross-functional queries within European Travel operations.Team Leadership & DevelopmentLead, mentor, and cultivate a high-performing team, including conducting performance evaluations and developing structured growth plans.Commercial & Compliance ManagementOversee Swiss Card waivers, Centurion authorizations, and commercial checks to ensure accuracy, compliance, and reporting integrity.Process & Systems ImprovementMaintain knowledge base content, identify system or workflow inefficiencies, and collaborate with Tech and Training teams to implement enhancements.Workforce Planning & HiringAssist in workforce planning, role design, and cross-regional recruitment initiatives.Supplier & Proposition CoordinationManage supplier updates, training, and market insights to ensure a competitive and relevant travel offering.Reporting & Business SupportProduce monthly reports, analyze trends, support risk management, and contribute to internal communication efforts.

Join our dynamic team as a Senior Group Manager for Call Centre Operations during the night shift. In this pivotal role, you will oversee our call centre operations, ensuring exceptional service delivery and operational excellence. You will lead a team of professionals, drive strategic initiatives, and implement best practices to enhance customer satisfaction and performance metrics.Your expertise in call centre management and operational leadership will be crucial as we strive to meet our business goals and exceed client expectations. If you have a passion for improving processes and delivering top-notch service, we want to hear from you!

We are seeking a dynamic and experienced Senior Group Manager of Operations to lead our airline operations during the night shift. In this role, you will oversee a dedicated team, ensuring seamless operations while maintaining the highest standards of service and efficiency. Your leadership will be pivotal in driving performance improvements and implementing innovative solutions to meet our clients' needs.

Join our dynamic team as a Group Manager for Workforce Management, where you'll lead initiatives that optimize workforce efficiency and enhance service delivery. In this role, you will be responsible for strategizing and managing workforce operations, ensuring that our teams are equipped to meet the evolving demands of the business.The ideal candidate will possess strong leadership skills and a proven track record in workforce management. You will collaborate closely with various departments to implement best practices and drive continuous improvement.

Join WNS Global Services as a Group Manager - Workforce Management, where you will lead a dynamic team to optimize workforce strategies and enhance operational efficiency. This position offers a unique opportunity to drive performance improvements, manage resource allocation, and implement innovative solutions in a fast-paced environment.

Join WNS Global Services as a Group Manager for Workforce Management, where you will lead a dynamic team dedicated to optimizing workforce efficiency and productivity. In this pivotal role, you will oversee strategic planning, resource allocation, and performance analysis to ensure operational excellence. Your leadership will drive innovation and foster a collaborative team environment.

We are seeking a proactive and detail-oriented Assistant Manager - Operations to join our dynamic team at WNS Global Services in Cape Town. In this role, you will be instrumental in optimizing our operational processes and ensuring smooth day-to-day operations. You will collaborate closely with various departments, drive operational excellence, and contribute to strategic initiatives aimed at enhancing service delivery.

Join Digital Virgo as a Business Operations Manager where you will play a pivotal role in optimizing our business processes and enhancing operational efficiency. You will lead strategic initiatives, manage cross-functional teams, and drive performance improvements that align with our organizational goals.Your expertise will contribute to the development and implementation of operational strategies that enhance service delivery and customer satisfaction. We are looking for a dynamic leader who is passionate about operational excellence and committed to driving results.

Role Overview Keen is seeking an Operations Manager in Cape Town, Western Cape, South Africa. This role leads daily operations and drives improvements across departments. The Operations Manager works closely with teams throughout the company to strengthen processes and support service delivery. What You Will Do Oversee operational workflows to maintain efficiency and consistency Develop and implement strategies for process improvement Manage resources to support business goals Work with cross-functional teams to deliver high-quality service

Job Title: Senior Group Manager - Process TrainingDepartment: Academic Quality and ComplianceReporting To: General Manager – UcademyLocation: Cape Town (Hybrid)Employment Type: Full-timeRole OverviewThe Senior Group Manager - Process Training at Ucademy plays a pivotal role in upholding the highest standards of educational quality and regulatory compliance for both accredited and non-accredited learning programs. This position is essential in protecting Ucademy’s integrity as a registered Private Learning Institution recognized by the Services SETA.Key ResponsibilitiesLead the compliance efforts with QCTO, SAQA, and DHET regulations, while fostering continuous improvement initiatives that enhance employability and capability development in the BPO sector.

About Keen:Keen is more than just a service provider; we are an integral part of our clients' success stories. Specializing in digital marketing, creative solutions, and customer experience, we create compelling, high-impact digital engagements for some of the world's most innovative brands. We assist both U.S. and international companies in scaling effectively by integrating expert teams that yield exceptional results across marketing, creative, customer experience, and sales. At Keen, we pride ourselves on being a true partner in growth — and we invite you to join us in this exciting journey.About the Role:We are seeking a dynamic Senior Operations Manager to oversee Customer Services and Experience delivery for our diverse global clientele. This position requires a visionary leader who thrives on building frameworks from the ground up. You will be responsible for designing processes, implementing systems, and cultivating an environment that fosters world-class service and tangible results. You will engage closely with clients, ensuring operational excellence and adaptability to meet evolving business demands. If you're passionate about constructing structured environments, excel in high-pressure situations, and can inspire a team toward ambitious objectives, we would love to connect with you.What You'll Do:Oversee daily operations for our 24/7/365 Customer Experience and Customer Service teams, guaranteeing exceptional performanceLead, mentor, and develop high-achieving frontline and management teamsAct as the primary liaison with clients, ensuring service delivery exceeds expectationsAnalyze and report on KPIs, leveraging data to inform strategy and executionContinuously enhance internal processes to drive efficiency, speed, and consistencyEnsure adherence to regulatory and client standards across all operational functionsCollaborate with finance to manage budgets and forecastsContribute to managing our office presence and fostering a positive in-office culture in our Wembley location and future centers in Cape TownRecruit, onboard, and coach team members for sustained growth and scalability

2U, Inc. is committed to expanding access to quality digital education. As the parent company of edX, 2U partners with over 230 colleges, universities, and corporate organizations to offer more than 4,000 online courses and degree programs worldwide. Role Overview The Senior Manager, Cybersecurity Operations, leads the advancement and management of 2U’s global cyber defense and security operations. This role is responsible for guiding threat detection, incident response, vulnerability management, and operational security monitoring across the organization’s global footprint. Based in Cape Town, this leader directs a team of security engineers responsible for daily operations. The position acts as a key operational bridge between cybersecurity engineering, infrastructure, SRE, IT, and external partners, including managed and embedded resources. Maintaining technical credibility, the focus is on operational excellence, incident readiness, process improvement, and ensuring high-quality, consistent execution of security operations at scale. Success in this role requires strong leadership, clear judgment under pressure, and the ability to communicate technical security events in risk-based terms to senior stakeholders. The Senior Manager is accountable for operational outcomes, alignment with industry frameworks, and the ongoing enhancement of tools, processes, and team skills to reduce risk to 2U’s most critical systems. Key Responsibilities Direct daily cybersecurity operations, including threat detection, investigation, response, and remediation across cloud, application, and infrastructure environments. Ensure security monitoring, alerting, and response processes are consistently executed, well-documented, and aligned with established SLAs and severity models. Manage operational oversight of security tools such as SIEM, EDR, and SOAR, ensuring correct configuration, maintenance, and delivery of actionable results. Promote continuous improvement of operational runbooks, response workflows, and automation to reduce manual work and improve response quality.

Join WNS Global Services as an Assistant Manager - Operations, where you will play a pivotal role in overseeing daily operations and ensuring optimal performance within our team. We are looking for a proactive leader with excellent communication and organizational skills to drive operational excellence.

Role overview The Senior Project Manager at Vista Group in Cape Town leads major projects from initiation through completion. This position is responsible for ensuring that all deliverables are completed on time, within budget, and according to the defined scope. What you will do Manage projects with a focus on meeting deadlines and staying within budget Collaborate with teams from various departments to support project objectives Use established project management methods to guide teams and refine processes Work to align project results with the broader goals of the company Requirements Proven experience in project management Background in leading teams across different functions Ability to handle complex projects and adjust to shifting priorities Strength in improving processes and achieving outcomes

As an Assistant Manager in Operations at WNS Global Services, you will play a pivotal role in optimizing our operational processes to enhance efficiency and drive performance. You will lead a team of dedicated professionals, ensuring that operational goals are met while maintaining high standards of service delivery. Your strategic mindset and hands-on approach will be essential in implementing solutions that align with our business objectives.

Vivo Energy (VE) is a leading distributor and marketer of Shell and Engen branded fuels and lubricants, serving both retail and commercial clients across Africa. With a footprint in 28 countries, including North, West, East, and Southern Africa, we boast a robust network of over 4,500 service stations and also export lubricants to various African markets.The Fleet Card Operations Manager plays a pivotal role in overseeing the governance, performance, and ongoing enhancement of fleet card operations across all markets. This position ensures that daily processing activities are carried out consistently, compliance obligations are met, and tasks are appropriately allocated based on operational sensitivity, risk, and efficiency, whether at a central or country level.Key responsibilities include managing the transition from outsourced business management services to an in-house operational model. This involves developing and instilling in-house capabilities within both central and local teams. The role is integral to the central fleet operations function, liaising with in-country Commercial Service Centre (CSC) teams responsible for managing B2B customer relationships, while also interacting with the broader business and operations organization.Additionally, the Fleet Card Operations Manager will be a key architect in the evolution of the long-term operating model, contributing to the design and implementation of a Global Business Services (GBS) structure aimed at consolidating fleet card operations within a comprehensive shared services framework that encompasses all lines of business and functions.Key Responsibilities:1. Operational Governance & ControlsOwn and maintain the Fleet Card Operations Control Framework, ensuring all processing activities are governed by documented procedures, segregation of duties, and clearly defined accountability at both central and country levels.Define and enforce a task sensitivity matrix to determine which operational activities are performed centrally versus in-country based on risk, system access requirements, and data sensitivity.Ensure compliance with applicable regulatory requirements, internal audit standards, and card scheme rules across all operating markets.Maintain a central risk register for fleet card operations, escalating significant control breaches and driving remediation efforts to completion.Oversee card lifecycle controls including issuance, blacklisting, limit management, and balance integrity procedures, ensuring appropriate authorization at each stage.2. Insourcing Transition: Moving from Outsourced to Internal OperationsDevelop and implement a formal insourcing transition plan, which includes activity mapping, knowledge transfer timelines, capability gap assessments, and risk-managed milestones for each in-scope market during all phases, first transitioning to an in-house model and subsequently toward centralization where relevant.

As an Assistant Manager in Operations, you will play a crucial role in driving team performance and ensuring operational excellence. You will provide impactful coaching and constructive feedback to your team members, fostering a culture of continuous improvement.Your responsibilities will include addressing customer service inquiries and managing escalations effectively. You will conduct team huddles, coaching sessions, and one-on-one meetings as required to set clear goals and expectations.In addition, you will handle escalated requests, ensuring that all associate queries are researched thoroughly to uphold customer satisfaction. Regular analysis of performance data will be key in creating action plans and monitoring their execution to meet team objectives.You will also facilitate regular check-in meetings with clients to communicate trends, changes, and developments within the team, ensuring transparency and collaboration.Furthermore, you will conduct training sessions aimed at enhancing both technical and communication skills of associates. Administrative duties such as preparing daily capacity reports and performance dashboards will also be part of your role.