Group Manager - Workforce Management

Join our dynamic team as a Group Manager for Workforce Management, where you'll lead initiatives that optimize workforce efficiency and enhance service delivery. In this role, you will be responsible for strategizing and managing workforce operations, ensuring that our teams are equipped to meet the evolving demands of the business.The ideal candidate will p…

Join WNS Global Services as a Group Manager - Workforce Management, where you will lead a dynamic team to optimize workforce strategies and enhance operational efficiency. This position offers a unique opportunity to drive performance improvements, manage resource allocation, and implement innovative solutions in a fast-paced environment.

Join WNS Global Services as a Group Manager for Workforce Management, where you will lead a dynamic team dedicated to optimizing workforce efficiency and productivity. In this pivotal role, you will oversee strategic planning, resource allocation, and performance analysis to ensure operational excellence. Your leadership will drive innovation and foster a collaborative team environment.

We are seeking a dynamic and experienced Manager of Workforce Management to join our team at Boldr. In this pivotal role, you will oversee workforce planning and optimization strategies, ensuring that we effectively manage our human resources to meet our business goals. Your leadership will be crucial in fostering a productive environment and driving operational excellence.If you are passionate about workforce management and thrive in a remote work setting, we want to hear from you!

We are looking for an enthusiastic and proactive Assistant Manager for our Workforce Management (WFM) team. In this role, you will play a crucial part in optimizing workforce efficiency, managing schedules, and supporting operational strategies to enhance service delivery. You will collaborate with various departments to ensure that our staffing aligns with business needs and customer demands.

Role Overview The General Manager - Workforce Management leads efforts to improve operational performance and workforce efficiency at WNS Global Services in Cape Town. This role oversees the design, rollout, and management of workforce strategies that support business goals. Key Responsibilities Guide teams in planning and executing workforce management initiatives Ensure effective allocation of resources across operations Monitor performance metrics and drive improvements Work to achieve high levels of customer satisfaction What We Look For Experience managing workforce optimization or similar functions Proven ability to lead teams toward operational targets Strong track record in management roles

Join our dynamic team as a Workforce Management Scheduler at WNS Global Services in Cape Town. In this pivotal role, you will be responsible for optimizing workforce schedules to enhance operational efficiency and meet business objectives. Your analytical skills and attention to detail will ensure that we have the right people in the right place at the right time.

Join our dynamic team as an Assistant Manager - Workforce Management Planner at WNS Global Services. In this pivotal role, you will be responsible for optimizing our workforce management strategies to enhance operational efficiency. Your expertise will directly contribute to our mission of delivering exceptional service to our clients.As an Assistant Manager, you will collaborate with cross-functional teams to forecast demand, schedule resources, and monitor performance metrics. Your analytical skills will be crucial in identifying trends and recommending improvements to our planning processes.

Join our dynamic team as a Real-Time Analyst in Workforce Management at WNS Global Services. In this role, you will monitor real-time performance metrics, ensuring optimal staffing levels and service delivery. Your analytical skills will be crucial in identifying trends and implementing strategies to enhance operational efficiency.

WNS Global Services is seeking a dynamic and experienced Group Manager - Operations to join our team in Cape Town. This role is pivotal in overseeing operational functions and driving strategic initiatives to enhance efficiency and productivity. You will collaborate with cross-functional teams to implement best practices and ensure high-quality service delivery.

Join WNS Global Services as a Group Manager - Operations in Cape Town. In this pivotal role, you will oversee and enhance operational efficiency, implement strategic initiatives, and lead a team towards achieving organizational goals. Your leadership will be crucial in fostering a culture of continuous improvement and excellence.

Job Title: Senior Group Manager - Process TrainingDepartment: Academic Quality and ComplianceReporting To: General Manager – UcademyLocation: Cape Town (Hybrid)Employment Type: Full-timeRole OverviewThe Senior Group Manager - Process Training at Ucademy plays a pivotal role in upholding the highest standards of educational quality and regulatory compliance for both accredited and non-accredited learning programs. This position is essential in protecting Ucademy’s integrity as a registered Private Learning Institution recognized by the Services SETA.Key ResponsibilitiesLead the compliance efforts with QCTO, SAQA, and DHET regulations, while fostering continuous improvement initiatives that enhance employability and capability development in the BPO sector.

Role overview The Senior Project Manager at Vista Group in Cape Town leads major projects from initiation through completion. This position is responsible for ensuring that all deliverables are completed on time, within budget, and according to the defined scope. What you will do Manage projects with a focus on meeting deadlines and staying within budget Collaborate with teams from various departments to support project objectives Use established project management methods to guide teams and refine processes Work to align project results with the broader goals of the company Requirements Proven experience in project management Background in leading teams across different functions Ability to handle complex projects and adjust to shifting priorities Strength in improving processes and achieving outcomes

Are you an experienced operations leader looking to make a significant impact? Join WNS Global Services as a Senior Group Manager - Operations in our Cape Town office. In this pivotal role, you will be responsible for overseeing operational strategies, driving efficiency, and leading a diverse team to achieve excellence in service delivery.

Ten Group is recognized for its focus on lifestyle management and concierge services, working with clients around the world. The company combines technology with expert teams to deliver tailored experiences for its partners and members. The Corporate Account Manager role in Cape Town centers on managing relationships with corporate clients, especially in the financial services sector. This position emphasizes service delivery, stakeholder satisfaction, and identifying new opportunities for growth and innovation. Role overview This is a client-facing, commercially focused position. The Corporate Account Manager acts as the primary contact for assigned accounts, building strong relationships and ensuring that Ten meets and exceeds its contractual promises. The role is suited to someone who enjoys working with clients, has a strong analytical approach, and is interested in progressing to more senior account management roles over time. What you will do Serve as the main point of contact for designated corporate clients, building trusted, long-term relationships with key stakeholders. Develop a clear understanding of each client’s objectives, commercial priorities, and operational environment. Ensure Ten consistently fulfills and surpasses contractual service obligations. Lead regular client meetings and business reviews, presenting performance insights and strategic recommendations. Support achievement of contract budgets and identify ways to increase revenue and profitability within existing accounts. Assist with upselling new services, pilot programs, and engagement or marketing initiatives. Use data and insights to inform commercial discussions and influence client decisions. Work closely with Service Delivery and operational teams to maintain high-quality service. Monitor account performance and address issues promptly and professionally. Coordinate client-specific marketing and engagement activities, such as mailers and promotional campaigns.

Lead Europe Travel Operations | Elevate Exceptional ExperiencesAre you driven by a passion for orchestrating seamless and high-quality travel experiences while leading and nurturing high-performing teams? We are seeking an enthusiastic and meticulous Team Manager for Europe Travel Operations to play a crucial role in shaping the exceptional service delivery of our Lifestyle and Travel Managers to our esteemed members.This role is where operational excellence intersects with people leadership, ideally suited for an individual who thrives on refining processes, mentoring others, and making a significant impact within a fast-paced, international setting.Key ResponsibilitiesSupport & Quality AssuranceDeliver quality assurance, coaching, and daily operational support to Lifestyle and Travel Managers, ensuring a consistent standard of service excellence.Operational OversightManage escalations, AUX lists, crisis reporting, and cross-functional queries within European Travel operations.Team Leadership & DevelopmentLead, mentor, and cultivate a high-performing team, including conducting performance evaluations and developing structured growth plans.Commercial & Compliance ManagementOversee Swiss Card waivers, Centurion authorizations, and commercial checks to ensure accuracy, compliance, and reporting integrity.Process & Systems ImprovementMaintain knowledge base content, identify system or workflow inefficiencies, and collaborate with Tech and Training teams to implement enhancements.Workforce Planning & HiringAssist in workforce planning, role design, and cross-regional recruitment initiatives.Supplier & Proposition CoordinationManage supplier updates, training, and market insights to ensure a competitive and relevant travel offering.Reporting & Business SupportProduce monthly reports, analyze trends, support risk management, and contribute to internal communication efforts.

Support, Innovate, Transform: Your Next Career Move at Ten GroupJoin our vibrant team at Ten Group as a Transformation Manager, a pivotal role that shapes our strategic vision and drives impactful change across the organization. In this multifaceted position, you will enhance decision-making and execution across our core business areas and operations.As Ten Group experiences rapid growth and expansion, your leadership will be crucial in spearheading transformation initiatives within our Change and Transformation unit. This involves adopting new mission-critical processes and delivering actionable insights through detailed analyses to uncover growth opportunities, automation potential, and operational efficiencies.In this role, you will collaborate with cutting-edge technology and engage with a diverse range of leaders across the business. There are ample opportunities for career advancement into significant managerial positions within Operations, AI Product, or Technology domains. You will work closely with the Transformation Director and senior leadership, including C-level executives, to scrutinize existing processes and pinpoint areas where efficiency can be enhanced through improved output or automation.As a Transformation Manager, you will lead complex transformation projects from inception to completion, ensuring alignment with strategic objectives, effective communication of goals, stakeholder engagement, and ongoing measurement of ROI. Your responsibilities will include defining project scope, coordinating cross-functional teams, managing timelines and budgets, and delivering measurable outcomes that contribute to organizational growth and operational efficiency.Your contributions may also include projects utilizing generative AI to integrate, automate, and enhance business processes, transforming member engagement and empowering departments to operate more effectively.

Join our dynamic team as a Senior Group Manager for Call Centre Operations during the night shift. In this pivotal role, you will oversee our call centre operations, ensuring exceptional service delivery and operational excellence. You will lead a team of professionals, drive strategic initiatives, and implement best practices to enhance customer satisfaction and performance metrics.Your expertise in call centre management and operational leadership will be crucial as we strive to meet our business goals and exceed client expectations. If you have a passion for improving processes and delivering top-notch service, we want to hear from you!

Join Our Team as a VIP Account ManagerAs a VIP Account Manager at Sporty, you will be essential in nurturing and developing robust relationships with our prestigious clients. Your primary focus will be to ensure client satisfaction and enhance their experience through personalized and customized services. You will adeptly handle inquiries, requests, and any challenges that may arise while fostering customer loyalty, retention, and maximizing revenue. Collaborating with various internal teams will be key to delivering an exceptional service to our VIP clients.Your ResponsibilitiesEstablishing and maintaining enduring relationships with VIP clients to enhance retention and identify opportunities for an improved experience.Delivering proactive support to VIP players, addressing their needs swiftly and effectively.Tracking VIP player activity and engagement while executing targeted campaigns and promotions for VIPs.Conducting data analysis and generating internal reports.Collaborating closely with internal departments to facilitate seamless communication and execution of processes, resulting in an exemplary experience for our VIP clientele.Keeping abreast of industry developments, policies, and regulations within the iGaming sector.Ensuring the security of client data.

Mr D, a dynamic division of the Takealot Group, is seeking an exceptionally skilled CRM Manager to join our vibrant team in Cape Town. We pride ourselves on being a youthful, fast-growing company in search of intelligent, innovative, and diligent individuals with integrity to become part of our journey! Are you ready to take on a challenge like never before? Impact: Showcase your talents to millions of Mr D customers! Collaborate: Work alongside top-tier professionals and learn from the best in the industry. Advance: Elevate your career within the rapidly expanding Takealot Group, including opportunities for internal advancement. This role reports directly to the Head of CRM at Mr D. Your key responsibilities will include: Managing CRM channels and overseeing the CRM budget. Mapping the customer journey, identifying key communication channels, messaging, and desired outcomes. Segmenting and managing the customer database for precise targeting and communication. Reporting on communication performance to optimize engagement and customer behavior. Analyzing data for insights into the customer base and formulating effective communication strategies. Ensuring all CRM touchpoints contribute positively to the brand's image and customer experience. Developing testing strategies to enhance customer communication methods. Providing guidance to customer-facing departments on customer engagement best practices.