Host Success Consultant

LekkeSlaap is at the forefront of accommodation booking in South Africa, celebrated for its intuitive interface, outstanding customer service, and a vast array of local lodging options. As a subsidiary of Tripco, a pioneering travel technology firm based in Cape Town, we are dedicated to innovation and delivering unparalleled service as we aim to redefine tr…

About Us:Mama Money is an innovative fintech startup focused on empowering migrant workers in South Africa to send money back home efficiently and affordably. Since our inception in 2015, we have been dedicated to delivering dependable remittance services at a socially responsible cost, prioritizing those who need our help the most. Our headquarters is situated in the vibrant city of Cape Town, South Africa, where our diverse team of 131 individuals hails from 19 countries across Africa, Asia, the UK, and Europe. We cultivate a culture that emphasizes the well-being of our team and strives to make a positive impact in our communities. Our motto, “Just be lekker!”, reflects our approach to work, where we trust our talented and diverse team to make judicious decisions that benefit our customers without being bogged down by rigid policies. Since our launch in 2015, we have garnered numerous accolades, formed valuable partnerships, and expanded our influence. We have enjoyed successes and faced challenges in our journey, yet our focus remains steadfast on assisting individuals rather than merely maximizing profits.

Join the dynamic team at Hire Hangar, where you will partner with rapidly expanding global companies while cultivating a rewarding, long-term career in a fully remote environment.Job Title: Technical Customer Success Manager (SaaS)Location: RemoteTime Zone: U.S. Time Zones (EST–PST), core hours aligned to ESTReports To: Executive LeadershipRole OverviewAs a Technical Customer Success Manager, you will play a pivotal role in ensuring our clients derive tangible benefits from our technology-driven podcast and content distribution services. This position is perfect for individuals who thrive at the intersection of client relations, technology, and operational excellence. You will facilitate the onboarding process, drive product adoption, and ensure ongoing client success by applying your technical expertise to enable scalable and repeatable service delivery.Key ResponsibilitiesOversee the complete customer lifecycle from onboarding to renewalServe as a trusted advisor, merging business insights with technical knowledgeConvert client requirements into well-documented processes, workflows, and service actionsFacilitate data-driven discussions using platform metrics, reports, and integrationsProactively address issues and manage client expectations with professionalismCollaborate with internal teams to synchronize technical execution with client objectivesGather feedback, success stories, and insights for continuous improvementRequired Qualifications2–4 years of experience in customer success, technical account management, or SaaS supportBasic knowledge of SQL and Python, with the ability to discuss logic, queries, or data flowsExperience in a technology or SaaS company environmentNon-negotiable: Previous remote work experience, proficiency in remote collaboration tools (Slack, Zoom, Google Workspace, Asana, etc.), and experience supporting U.S. or UK-based clients. Candidates who do not meet this criterion will not be considered.Exceptional communication skills and confidence in client-facing interactionsDetail-oriented with a structured, systems-focused approach

About the RoleWe are seeking dedicated Client Success Agents to empower our customers to derive the utmost value from our innovative products and services. In this pivotal role, you will serve as the primary point of contact post-sale, effectively resolving issues, promoting product adoption, and fostering enduring client relationships.Key ResponsibilitiesFacilitate the onboarding process for new clients and provide comprehensive guidance through product setup.Conduct regular proactive check-ins with clients to ensure continued satisfaction and identify potential upsell opportunities.Efficiently address and resolve client queries and complaints, escalating issues as necessary.Collaborate with the Sales team to pinpoint and pursue referrals and expansion revenue opportunities.RequirementsMatric certificate or equivalent qualification.Exceptional verbal and written communication skills.Strong problem-solving abilities coupled with meticulous attention to detail.Customer-centric approach, characterized by patience and the ability to manage multiple accounts simultaneously.Proficient in using CRM systems and basic reporting tools.What We OfferComprehensive training on product offerings and client success methodologies.Attractive salary package plus performance-related bonuses.Clear advancement opportunities into Senior Agent or Senior Manager positions.A supportive team environment with weekly coaching sessions.How to ApplyPlease send your CV via email with the subject line

Welcome to Houst We are a leading property management service dedicated to simplifying the hosting experience on various platforms. Since our inception in 2015, we have swiftly expanded our operations, partnering with thousands of satisfied hosts and revolutionizing the short-term accommodation market through innovative technology. Currently, we are present in over 20 cities around the globe, from Auckland to Lisbon, and are continuously striving to enhance host satisfaction for everyone, from casual holidaymakers to full-time landlords.About the Role: As a Weekend Client Success Executive, you will play a crucial role in delivering exceptional service to our clients. Your responsibilities will include addressing customer inquiries across multiple channels such as email, phone, and chat. You will tackle complex issues, requiring innovative problem-solving skills, strong communication abilities, and logical reasoning.Key Responsibilities: Deliver outstanding service to Houst customers and guests via phone, email, and WhatsApp. Facilitate onboarding for new properties, conducting client meetings to ensure hosts are equipped for success on our platform. Develop and enhance listings for new properties on Airbnb. Act as a point of escalation, resolving issues to the highest satisfaction levels. Maximize occupancy and revenue for our hosts through strategic pricing and listing optimization. Perform in-depth performance reviews using data analysis tools, identifying opportunities to boost customer retention and satisfaction. Contribute innovative ideas for improving processes and the overall experience for Houst customers and guests. Qualifications:Previous experience in a customer service environment is preferred.Proven capability to articulate complex technical problems effectively.Creative thinking and the ability to devise innovative solutions to challenges.Familiarity with vacation rentals is advantageous.Strong decision-making skills, proactive attitude, and ownership of responsibilities.Experience with CRM systems is a plus.Availability to work five days a week from 9 AM to 6 PM (UK Time), with a Thursday to Monday work schedule.Residing in Cape Town and comfortable with hybrid working arrangements.Benefits:35 paid holiday days, including public holidays.An additional day off for your birthday.Company-provided laptop for business use.Regular team social events, both in-person and virtual.Recognition of outstanding work across the company.Opportunities to innovate and contribute to our growth.At Houst, we value diversity and inclusion as essential components of our workplace culture, believing that a diverse team fosters creativity, innovation, and success.

About EasygeneratorEasygenerator is an innovative and rapidly expanding EdTech company, based in Dubai, dedicated to transforming the learning experience with our award-winning authoring tool. Our platform is trusted by industry leaders such as Kellogg’s, T-Mobile, and Siemens. As we continue to expand globally, we invite you to join our mission to simplify knowledge sharing and reshape the EdTech landscape as a crucial member of our dynamic team.As an AI-first organization, we prioritize leveraging cutting-edge AI technologies in both our product development and internal operations. This role offers you the opportunity to gain practical experience with the latest advancements in AI and build a robust skillset for the future.About the RoleWe are seeking a dedicated Customer Success Associates Team Lead who will be responsible for mentoring and developing our Customer Success Associates while ensuring exceptional customer onboarding and experience. In this pivotal role, you will drive team performance, coach team members towards excellence, and advocate for our customers' needs within the organization.What You’ll DoOversee the performance of a team of Customer Success Associates, ensuring they meet their primary goals and KPIs.Provide coaching to maximize team potential by utilizing data-driven insights from customer feedback and session evaluations.Conduct regular one-on-one sessions, performance reviews, and constructive feedback discussions.Establish and uphold clear standards for customer interactions, onboarding quality, and CRM practices, ensuring adherence across the team.Proactively identify risks and address performance or behavioral issues in a direct and constructive manner.Serve as the voice of the customer internally, delivering insights to enhance product offerings and strategic initiatives.Act as a point of escalation for complex customer situations.Manage the hiring and onboarding process for new team members.What You BringA Bachelor's degree or higher.1-2 years of experience in leading or managing a team is essential.

Join Hire Hangar, where you can collaborate with rapidly expanding global enterprises while cultivating a sustainable remote career.Senior Customer Success Manager Remote | EST Hours (Mon–Fri, 9AM–6PM) | Full-Time | Reports to Executive LeadershipWe are on the hunt for a Senior Customer Success Manager to spearhead client relationships in a content-rich, service-oriented setting. In this pivotal position, you will manage the complete customer lifecycle—from onboarding and activation to retention, growth, and advocacy. You will act as a strategic consultant, operational leader, and problem-solver, ensuring customer success while developing scalable systems that enhance the overall customer experience.If you are a proactive, relationship-driven professional who excels in dynamic, tech-enabled teams, this could be your next exciting opportunity.

Why Join dLocal?dLocal empowers leading global brands to seamlessly collect payments across 40 countries in emerging markets. Our innovative solutions boost conversion rates and simplify payment processes, enabling our merchants to successfully penetrate the world’s most rapidly growing markets.By becoming a part of dLocal, you will join a dynamic global team dedicated to making an impact. Here, you will collaborate with over 1000 colleagues from more than 30 nationalities, fostering an international career that influences millions of people's daily experiences. If you are passionate about building solutions, embracing challenges, and prioritizing customer satisfaction, you will thrive in our environment.We are currently seeking a Customer Success Manager to be based in Cape Town, South Africa, who will play a pivotal role in fostering long-term relationships with our customers.

Join the dynamic team at ApprovalMax as a Customer Success Manager and play a pivotal role in ensuring our customers achieve their goals through our innovative software solutions.In this full-time position, you will be instrumental in guiding customers through the onboarding process, building strong relationships, and analyzing performance metrics to drive success.

About UsDigiCert is a premier global provider of intelligent trust solutions. We safeguard the digital landscape by ensuring the security, privacy, and authenticity of every online interaction. Our cutting-edge AI-driven DigiCert ONE platform integrates PKI, DNS, and certificate lifecycle management to protect infrastructure, software, devices, messages, AI content, and agents. Discover why over 100,000 organizations, including 90% of the Fortune 500, rely on DigiCert to combat current threats and prepare for a quantum-safe future at www.digicert.com.Position OverviewAs an Associate Customer Success Manager (CSM), you will play a crucial role in assisting new customers during the initial implementation and activation of their DigiCert platform. This position is dedicated to customer onboarding and empowering users to feel confident and successful in utilizing the platform.You will guide customers through their platform journey, ensuring they have all the necessary resources to advance to the deployment phase.This role is perfect for individuals aspiring to build a career in Customer Success, Customer Support, or SaaS.

Role overview The Implementation Consultant position at Xceptor in Cape Town focuses on helping clients enhance their operations with Xceptor's automation products. This role involves working closely with clients to understand their requirements and tailoring Xceptor’s solutions to meet those needs. What you will do Work directly with clients to learn about their business processes and objectives Adapt and configure Xceptor's automation tools to fit each client’s unique requirements Lead clients through every stage of the implementation process Provide ongoing support to help clients transition smoothly and get the most from Xceptor’s solutions

Join Prosidian Consulting as a Mining Industry Engineer / Consultant, where you will leverage your expertise to provide strategic solutions and insights within the mining sector. This role involves working closely with clients to enhance operational efficiency, ensure compliance with regulations, and drive sustainable practices in mining operations.

Join our team at Invision HR as a Recruitment Consultant!Role Overview:As a pivotal member of our HR consultancy, you will oversee the complete recruitment process for various roles across multiple sectors. You will become the second key player in our recruitment team, taking charge of all talent acquisition activities, from administrative tasks to fostering client relationships. Your ability to work autonomously will be essential in shaping our Recruitment Portfolio.Reporting Structure: Directly reporting to the Managing Director Location: Cape TownSchedule: Monday to FridayWork Arrangement: Remote, with occasional client visits in Cape TownKey Responsibilities:Client Relationship ManagementEstablish and nurture robust relationships with clients, gaining insights into their recruitment needs and existing team dynamics.Collaborate with clients to develop job specifications, qualifications, and competencies.Assist clients in selection processes that resonate with their company culture and values.Support the development of Employer Branding and Talent Pipelines for various clients.Act as a reliable point of contact for all recruitment-related inquiries.Recruitment Process OversightManage the entire recruitment lifecycle, which includes:Identifying suitable recruitment platforms for each position,Conducting market research for job specifications and salary benchmarks,Drafting job specifications,Posting job advertisements on selected platforms,Implementing innovative candidate sourcing strategies,Screening candidates through various methods (emails, calls, virtual interviews, etc.),Coordinating interviews,Preparing and negotiating job offers, and informing unsuccessful candidates.Provide clients with regular updates regarding recruitment progress and market insights.Ensure a high standard of candidate experience throughout the recruitment process.Facilitate a seamless transition from hiring to onboarding in collaboration with the HR Generalist team.Industry KnowledgeExhibit expertise in and recruitment experience across the following sectors:Petrochemical, Oil & Gas, Construction, EngineeringWholesale/RetailPublic Relations & CommunicationsHospitality/TourismAgriculture TechnologyUtilize industry insights to identify hiring trends and potential talent pools.Conduct market research to remain updated on industry trends and the talent landscape.Participate in industry events, conferences, and networking opportunities to enhance professional connections.

Join our dynamic team as a Consultant in Financial Advisory at opsfi, where your proactive and detail-oriented approach will make a significant impact. As a vital member of our specialist advisory division, you will collaborate directly with the division lead, gaining unparalleled hands-on experience with a diverse range of clients from around the world, including innovative startups, rapidly growing SMEs, investment funds, and companies at the forefront of the emerging tech and blockchain sectors.In this exciting role, you will provide essential support on various financial consulting and fundraising projects. Your key responsibilities will include:Developing and refining advanced financial models and projections that facilitate strategic decision-making and fundraising initiatives.Conducting thorough financial due diligence for investors, evaluating target companies across multiple industries.Offering expert assistance for accounting and financial reporting processes, ensuring precision and compliance.Managing treasury functions and strategies for clients to enhance capital efficiency.Advising early-stage companies on the preparation, review, and optimization of investor materials, such as pitch decks and financial summaries.Designing and modeling comprehensive tokenomics structures for blockchain and Web3 businesses.Providing insightful ad hoc advisory services that address unique challenges with customized solutions.Workplace Type: Based in Cape Town with a hybrid working model.Why Join opsfi?If you are passionate about leading impactful projects, enhancing your expertise in innovative industries, and contributing to the success of transformative companies globally, we invite you to apply.

Prosidian Consulting is seeking a highly skilled Petroleum Policy Technical Expert / Consultant to join our team in Cape Town. This role involves providing expert guidance and strategic insights into oil and gas policies, helping to shape industry practices and regulatory frameworks.The ideal candidate will possess a deep understanding of the petroleum sector, with demonstrated experience in policy analysis, stakeholder engagement, and project management. You will collaborate with various teams to develop innovative solutions that address complex challenges in the energy sector.

Join Prosidian Consulting as an Oil and Gas (Petroleum) Legislation Attorney / Consultant, where you will provide expert legal guidance and consultancy services within the oil and gas sector. Collaborate with a team of industry professionals to navigate complex legal frameworks and ensure compliance with regulations. Your role will involve advising clients on legislative issues, drafting legal documents, and representing them in negotiations and disputes.

We invite passionate professionals to join our team as a Mining Industry Policy and Technical Consultant. In this role, you will leverage your expertise to guide policy development and technical strategies within the mining sector. Collaborate with industry stakeholders to create impactful solutions that drive sustainable practices and enhance operational efficiency. Your insights will be vital in shaping the future of mining in a rapidly evolving landscape.

Join Prosidian Consulting as a Mining Industry Technical Consultant, where you will leverage your expertise to advise clients in optimizing their operations and enhancing productivity. You will be instrumental in providing insights on best practices, regulatory compliance, and innovative solutions tailored to the mining sector.

Join Prosidian Consulting as a talented Oil and Gas Geologist / Geophysicist Consultant in Cape Town. We are looking for professionals who are passionate about leveraging geoscience for innovative energy solutions. As a key member of our team, you will apply your expertise to identify and evaluate petroleum resources, contribute to field development plans, and support environmental assessments.

About UsDigiCert is a premier global provider of intelligent trust solutions. We safeguard the digital landscape by ensuring the security, privacy, and integrity of every interaction. Our innovative AI-driven DigiCert ONE platform integrates PKI, DNS, and certificate lifecycle management, securing infrastructure, software, devices, messages, AI content, and agents. Join over 100,000 organizations, including 90% of the Fortune 500, who rely on DigiCert to combat today's threats and prepare for a quantum-safe future at www.digicert.com.Role OverviewAs an Associate Customer Success Manager (CSM), you will guide new customers through the onboarding process and assist in the activation of their DigiCert platform environment. Your primary focus will be to ensure customers feel confident and successful while using our platform, facilitating a smooth transition to their deployment phase.This position is perfect for individuals aspiring to build a career in Customer Success, Customer Support, or SaaS environments.