Marketing & Creative Operations Leader

SummaryKuda is a groundbreaking financial application designed specifically for Africans, dedicated to making financial services both accessible and rewarding for all. Our team is a vibrant and diverse group of individuals united by the vision of creating a money app that resonates with Africans globally. The name 'Kuda' translates to 'love' in Shona, embody…

Join our dynamic team as an Inbound Operations Team Leader in Cape Town! In this pivotal role, you will oversee inbound operations, ensuring exceptional service delivery and efficiency. Your leadership will inspire your team to meet and exceed performance targets while fostering a collaborative work environment.

Join our dynamic team at WNS Global Services as a Team Leader for our Outbound Operations in Cape Town. In this role, you will lead a dedicated team, driving performance and achieving targets in a fast-paced environment. Your leadership will inspire your team to deliver exceptional service and meet key business objectives.

We are seeking a dynamic and motivated Team Leader to oversee our Outbound Operations team in Cape Town. In this pivotal role, you will be responsible for driving team performance, enhancing customer satisfaction, and achieving operational goals. You will lead by example, providing guidance and support to your team, and fostering an environment of collaboration and high performance.

We are seeking a dynamic and driven Operations Team Leader to join our innovative remote team. As the Operations Team Leader, you will oversee our operations during EST hours, ensuring seamless workflow and high-quality service delivery. You will play a crucial role in managing team performance, fostering a collaborative environment, and implementing process improvements to enhance efficiency.

Join our dynamic team as a Team Leader in Outbound Operations, where you will lead a group of talented professionals in delivering exceptional service and achieving operational excellence. As a pivotal member of our leadership team, you will focus on optimizing processes, driving performance, and fostering a collaborative environment.

As an Account Manager at Hustler Marketing, you will play a vital role in steering the success of our clients' e-commerce ventures. Your primary responsibility will be to oversee a portfolio of clients, ensuring that marketing campaigns are meticulously planned, executed, and monitored to drive conversions and boost sales.Your role will involve nurturing and managing relationships with clients, establishing an effective communication channel to understand their needs. You will develop and implement innovative marketing strategies, coordinate with team members, and provide detailed reports to clients about campaign performance. Your ultimate objective is to help clients achieve their revenue goals through our comprehensive suite of marketing services.Reporting directly to the Head of Account Managers, you will collaborate with various departments to achieve seamless execution of marketing initiatives.About the Role:The mission of the Account Manager is to cultivate strong, trust-based relationships with clients while ensuring that our services yield measurable results. You will generate creative marketing campaign concepts, track their effectiveness, and maintain open, productive communication with clients.You will lead teams of skilled Copywriters, Designers, and Account Manager Associates to ensure that each client's marketing campaigns are executed flawlessly. This includes managing the campaign calendar, briefing new projects, delegating tasks, and overseeing the timely completion of all marketing activities.General Responsibilities:Overseeing marketing campaigns for assigned clients, ensuring they are executed effectively and deliver optimal performance.Building and maintaining robust relationships with clients to foster open communication and trust.Planning, developing, and executing diverse marketing strategies including email, SMS, and pop-up campaigns, managing around 40 unique campaigns monthly.Ensuring client needs and expectations are consistently met.Enhancing email marketing results for clients.Collaborating with team members to address client requests promptly.Working synergistically with a dynamic team of marketing professionals to ensure top-notch campaign execution.

About KeenKeen is at the forefront of driving success for our clients by integrating deeply into their business operations. We specialize in digital marketing, creative solutions, and enhancing customer experiences, empowering global brands to scale through the establishment of high-performing teams that yield measurable results.We collaborate with dynamic brands in e-commerce, media, and consumer products, providing skilled specialists who seamlessly function as extensions of our clients' teams.We are excited to announce an opening for a Social Media and Content Marketing Specialist to join our team in support of a rapidly expanding beauty brand. This multifaceted role encompasses social media management, visual content creation, and digital marketing support, making it a perfect fit for an individual who is both creatively inclined and exceptionally organized.About the RoleThe Social Media and Content Marketing Specialist will oversee brand social media channels, generate high-quality visual content, and assist in marketing efforts across e-commerce and digital advertising channels.This position demands a keen design sensibility, a solid understanding of social media dynamics, and the ability to create content that resonates with brand narratives and product introductions. You will work closely with both marketing and creative teams to maintain consistent brand representation across various digital platforms.The ideal candidate is a blend of creativity and analytical prowess, adept at managing social platforms while designing marketing materials and supporting campaign initiatives.

As an Assistant Manager in Operations, you will play a crucial role in driving team performance and ensuring operational excellence. You will provide impactful coaching and constructive feedback to your team members, fostering a culture of continuous improvement.Your responsibilities will include addressing customer service inquiries and managing escalations effectively. You will conduct team huddles, coaching sessions, and one-on-one meetings as required to set clear goals and expectations.In addition, you will handle escalated requests, ensuring that all associate queries are researched thoroughly to uphold customer satisfaction. Regular analysis of performance data will be key in creating action plans and monitoring their execution to meet team objectives.You will also facilitate regular check-in meetings with clients to communicate trends, changes, and developments within the team, ensuring transparency and collaboration.Furthermore, you will conduct training sessions aimed at enhancing both technical and communication skills of associates. Administrative duties such as preparing daily capacity reports and performance dashboards will also be part of your role.

Are you a recent graduate with a passion for creativity and innovation? Join takealot.com, South Africa's leading online retailer, as a Creative Graduate in our dynamic studio team. In this role, you will have the opportunity to work alongside experienced professionals, contributing your fresh ideas to impactful projects that engage our diverse customer base.We are looking for individuals who are not only creative but also eager to learn and grow within a fast-paced environment. This is your chance to kickstart your career in a vibrant and supportive atmosphere where your contributions can truly make a difference.

Join our dynamic team at Oliver as a Motion Designer, where creativity meets innovation. As a pivotal member of our design team, you will craft captivating animations and visual stories that resonate with audiences across various platforms. Your artistic vision and technical skills will play a crucial role in bringing ideas to life through motion graphics.

Join Our Dynamic Team at Conquerors Direct Marketing!Are you ambitious and ready to embark on a rewarding career? We are seeking enthusiastic individuals to become part of our sales team and pave the way for a successful future. As a premier direct sales organization, we empower you to seize control of your financial destiny and build your own thriving business.What You Will Gain:Opportunity to establish your own business from the ground upEnhance your skills in sales, marketing, and leadershipUnlimited income potential – your earnings are only limited by your ambitions!Continuous training and professional developmentCollaborative and supportive team environmentTravel opportunities, both locally and internationallyStaff accommodation available (subject to terms and conditions)Your Responsibilities:Develop and manage your own sales networkAchieve and exceed sales targets while providing exceptional customer serviceParticipate in training sessions to enhance your skillsRecruit and mentor new team membersQualifications:Updated CVCertified matric certificate or NCV4 equivalentCertified copy of your ID (issued within the last 3 months)Ready to become part of the Conquerors family? Complete your application today and let’s get started!

hellokindred is looking for a Senior Creative Project Manager to guide creative projects from early planning through final delivery. This position is based in Cape Town. Role overview The Senior Creative Project Manager leads project teams, shaping the direction and execution of creative work. The role involves managing the full project lifecycle, from initial concept through to completion, while keeping deliverables on track and aligned with company goals. What you will do Oversee creative projects from start to finish Coordinate with team members to ensure project milestones are met Maintain alignment between creative outputs and strategic objectives Requirements Experience in creative project management Strong leadership and organizational skills Ability to manage multiple projects and deadlines

Egis Group seeks a Creative Interior Designer based in Cape Town. This position centers on shaping ideas into welcoming, practical interiors that reflect each client’s vision. Success here calls for a blend of creativity and hands-on design expertise. Main responsibilities Shape design concepts that balance visual appeal with everyday function Partner with clients, architects, and contractors at every stage of the project Transform client goals and preferences into finished interior spaces Contribute to environments that enhance daily experiences for those who use them Teamwork and collaboration This role requires regular collaboration with a range of professionals. Expect to coordinate efforts and share ideas to ensure each project achieves both style and usability.

As the Customer Support Team Leader at lulabet, you will play a crucial role in ensuring our customers receive exceptional support and guidance. You will lead a dedicated team, fostering a collaborative environment while implementing best practices to enhance customer satisfaction. This is an exciting opportunity for individuals passionate about customer service and team leadership.

Role Overview Hustler Marketing is looking for an E-commerce Account Manager to join the team remotely, based in Cape Town, Western Cape, South Africa. This role focuses on managing client relationships and overseeing e-commerce marketing campaigns that drive sales and conversions. Main Responsibilities Plan, brief, monitor, and execute marketing campaigns for assigned e-commerce clients. Develop and implement tailored strategies across multiple marketing channels, handling around 40 unique campaigns each month. Build and maintain strong, transparent relationships with clients to ensure their marketing goals are met. Act as the main point of contact between clients and internal teams, ensuring clear communication and smooth project delivery. Lead a team of Copywriters, Designers, and Account Manager Associates to deliver campaigns on schedule. Outline campaign calendars, delegate tasks, and oversee timely execution of new initiatives. Enhance email marketing performance for client accounts. Respond promptly to client requests and ensure expectations are understood and met. Report on campaign performance and results to clients and leadership. Collaboration and Reporting This position reports directly to the Head of Account Managers. Regular collaboration with other departments ensures all marketing efforts align with client revenue targets and company standards.

Join our dynamic team at WNS Global Services as a Night Shift Team Leader. In this pivotal role, you will oversee operations during the night shift, ensuring seamless workflow and high-quality performance from your team. Your leadership will drive success and foster a cohesive working environment.

Become a Member of the Conquerors Direct Marketing Team!Are you eager to elevate your professional journey and join a vibrant team dedicated to achieving outstanding results? As a groundbreaking direct sales organization, we equip aspiring entrepreneurs with the tools to shape their careers, create rewarding opportunities, and secure their financial independence. We invite motivated and talented individuals to join our sales force and contribute to a company that is revolutionizing direct marketing!What We Provide:Limitless Growth Opportunities: carve your own career path and enjoy the benefitsExceptional Training and Mentorship: learn from industry leaders and enhance your skillsDynamic Work Environment: collaborate with amazing individuals and enjoy your workGlobal Exposure and Travel Prospects: take your career to unparalleled heightsCompetitive Accommodation Options: we support your needsYour Responsibilities:Leading and developing a high-achieving sales teamFormulating creative sales strategies to exceed targetsProviding exceptional customer experiencesEngaging in transformative training sessions and workshopsAttracting and mentoring top talentRequirements:Current version of your CVCertified NSC matric certificate or NCV4 equivalentCertified copy of your ID (not older than 3 months)If you're excited to take the first step towards a flourishing career in direct sales, please submit your application, including your resume and a brief introduction. We look forward to welcoming you to the Conquerors Direct Marketing team!

Standard Bank Group seeks a Universal Banking Team Leader based in Cape Town. The position centers on guiding a team of banking professionals, ensuring strong performance and reliable service throughout universal banking operations. Key responsibilities Lead and support a team to achieve business targets and maintain high service standards. Implement strategic initiatives that align with the bank’s broader objectives. Manage client relationships and work to strengthen them over time. Encourage a culture of excellence by supporting team growth and holding team members accountable. Role impact Effective leadership in this role helps the team reach performance goals and raises customer satisfaction. This work directly supports the bank’s success in the universal banking sector.

About KeenAt Keen, we go beyond mere service delivery — we immerse ourselves at the core of our clients' operations. Specializing in digital marketing, creative solutions, and customer experience, we engineer bold, high-performance digital interactions for renowned global brands.Keen empowers some of the most dynamic U.S. and international brands to scale efficiently by embedding dedicated teams that yield results across marketing, creative, customer experience, and sales.We are not a traditional BPO; we are your growth partner — and that’s where you come in.About the RoleWe are seeking a Senior Customer Service Team Leader to lead a frontline team for a global client within the POS (point of sale) technology and delivery sector. You will oversee a team of 12–15 agents, ensuring they provide consistent, high-quality service to restaurant partners, food vendors, and merchants across the U.S.This leadership role is hands-on and is perfect for someone with industry experience in food delivery platforms, POS systems, or vendor technology. You should be adept at managing complex technical escalations, leading by example, and mentoring your team toward excellence in a fast-paced, high-pressure support environment.What You’ll Do Manage, coach, and motivate a team of 12–15 Customer Service Agents Monitor and enhance team performance, focusing on SLAs, CSAT, QA, and productivity Act as the escalation point for intricate technical issues, customer churn risks, and high-impact cases Assist agents with real-time troubleshooting, including POS errors, order failures, hardware disconnects, and integration bugs Conduct regular one-on-ones, QA reviews, and coaching sessions to facilitate agent development Collaborate with internal teams and platform partners (e.g., UberEats, Rappi, DoorDash) to address systemic or integration-related challenges Lead daily stand-ups, manage queue health, and ensure shift coverage and accountability Work with operations, workforce management, QA, and training teams to foster a high-performing unit Track key metrics and provide insights to enhance support workflows Contribute to onboarding and training of new team members, especially in platform-specific tools and processes